SAMwin.innovaphone operator

SIP Console for Innovaphone

• ACD functions

• Busy Lamp Field (BLF)

• Automatic greeting

• Malicious call recording

• E – Mail, texting (SMS) and push message to telephone set

• Call Park

• Music on Hold, individual queue announcements

• Multiple directories and LDAP synchronization

• Easy and intuitive operation

SIP Console - Features

Live part

Live part

The concept - SIP

SAMwin.CBC 4.5 with soft client operatorSAMwin operator is using a PC headset

SIP Trunk is used for signaling and media stream

SIP soft client operator

SIP

The concept - SIP

SAMwin.CBC 4.5 with phone client operatorSAMwin operator is using the innovaphone telephone hardware

SIP CTI is used for communication to the operator console telephone set

SIP phone client operator

SIPCTI

The concept - SIP

SAMwin.CBC 4.5 with busy lamp fieldSAMwin operator is using the busy lamp field

SIP CTI is used for collecting busy information and redirect status

SIP busy lamp field

SIPCTI

SAMwin.CBC 4.5 SIP console scales from single console

and single site installations up to international multi site

and multi PBX networks.

-Single console

-Multi console

-Single PBX

-Multi PBX

-Virtual teams

-Virtual queues

-Resilient Mode

SAMwin flexibility

Operator unit

SAMwin flexibility – Single softphone client

Operator unit

SAMwin flexibility- Single telephone console

Operator unit

SAMwin CBC Server

SAMwin flexibility – Multiple consoles

Operator unit

Operator unit

Operator unit

SAMwin CBC Server

SAMwin flexibility – Multiple SIP trunks

Operator unit

Operator unit

Operator unit

SAMwin CBC Server

SAMwin flexibility – Multi site

Operator unit

Operator unit

Operator unit

Operator unit

SAMwin CBC Server

SAMwin flexibility – Multi SAMwin server

Operator unit

Operator unit

Operator unit Operator unit

SAMwin CBC Server

TEAM - A

TEAM - B TEAM - C

Operator unit

SAMwin CBC Server

SAMwin flexibility – Virtual teams

Operator unit

Operator unit

Operator unit Operator unit

SAMwin CBC Server

SAMwin.innovaphone operatorLimited to simple queue configurationsLimited voice features (recording, automatic greeting)No multi customer, multisite supportNo multi SIP supportUnlimited extensions

Enterprise EditionFull functionalityExtension and console based licensing fee

Pricing and Promotions

•SAMwin Presence• Operator can set and view

presence state from the switchboard

• Users can set and view presence state from a web client

• Integration of MS Outlook and Lotus Notes calender

•innovaphone Presence• Telephone status (idle, busy,

dialing, ringing, forwarded) is collected via SIP or TAPI and presented to the operator in list view and BLF

•Microsoft OCS Presence• Full integration of Microsoft OCS• Native support of OCS with

direct connection to the mediation server.

Presence Management

PC based desktop or wireless device

Dual desktop

Attendant console

Traditional telephone based desktop SAMwin.CBC 4.5 SIP

capabilitiesInnovaphone PBX and Microsoft Office Communication System

-Enhances the VoIP PBX operator and call center capabilities.-Communication to both systems is SIP, behind the PBX proprietary.-All available SIP information's are collected and used.

PBX

Tel. set

SAMwin Client

OCS Client

OCS ClientTel. set

SAMwin SIP Server

Microsoft OCS Server

OCS Integration

SAMwin Supervisor Module is a Web application for reporting

• Efficiency of operators• Workload of operators• Congestion and overload

situations• Detailed call information• Call waiting time analysis• Operator Login and Logoff

times• Queue arbitration and queue

workload

SAMwin Supervisor Module is a SAMwin add on

Supervisor Module

SAMwin© is a registered trademark