SAMPLE REPORT BusinessasUsual 0021 Reflection

Reflections Report.docx

Reflections ReportBusiness as UsualLab Section: 0021

Yasin Arshad Carlos Cortes Mariah GarciaJack Greene Helen Riddle Katie Swan

Section 1A. Client and MissionThis semester our team, Business As Usual, partnered with Base Camp Childrens Cancer Foundation to grant a 2nd wish to patients with reoccurring illnesses. Base Camp Childrens Cancer Foundation was founded in 1982 and is associated with the American Children Cancer Organization. They are dedicated to providing a year-round base of support for children and families who are facing the challenge of living with cancer and other life-threatening hematological illnesses. To accomplish their mission they provide six major programs for the children including weekly meals, milestone parties to celebrate the end of their treatment, food gift cards for the families, parental support groups, overnight camps, and second wishes for children that have had a relapse in cancer. Our client contact was Terri Jones who is the President, Founder, and program director for the organization. We were assigned to work with her on the second wishes program.

B. Overall Smart GoalOur original SMART goal was to enhance the lives of Brandon and Caleb and raise awareness for BASE Camp by contributing a minimum of $1000 before March 27th 2013. The monetary value in our initial goal was based on the clients request. On February 24th during our second tabling event, we were able to surpass our ambitions and decided to create a stretch goal that would better exemplify our teams abilities. This stretch increased our monetary goal to $1,500.C. DonationsDeliverablesMonetary Value

PlayStation 3 Bundle $279.99

Thor Video Game$14.99

PlayStation 3 Controller and HDMI Cable$59.99

32 Samsung LED Television $372.74

Xbox Kinect and Video Game$159.73

Xbox Video Game$32.09

Charitable Contribution Checks$735.00

Cash$304.00

Grand Total1,958.53

D. Visual Illustration

E. EventsEvent #1: CVS Tabling Event: Mariah GarciaObjective: The objective of this event was to raise at least $200 in order to grant Brandon and Caleb their second wish within the 7 hours of tabling. Outcome: During this event we were able to pass our goal of $200 and raised $212.

Qualitative Outcome: I believe this event was a success because we were very enthusiastic about our cause and were really looking forward to explaining BASE Camps mission. Helen and I were outside for seven hours in very cold weather. Customers constantly said that they were more inclined to donate because of our resilience and dedication. This gave us more drive and motivation to be successful in our upcoming events.

Lessons Learned: In many business situations you are required to be prepared with an elevator pitch of projects you are contributing to your client. This event allowed us to be able to practice shortening a very detailed cause into a brief 5-10 second statement that would grab a customers attention. At times I felt we were so passionate about our goal for Brandon and Caleb, that we did not realize that less can be more. We quickly caught grasp on how to attract the customers to donate and pin point when it was necessary to continue explaining. I think this was key to our success in this event and it was also a great learning experience.

Event #2: CVS Tabling Event 2: Helen RiddleObjective: The objective of this event was to raise $200 in cash donations to help grant Caleb and Brandon their wishes. This event was also a way for us to spread awareness in the community during the time allotted to table.Outcome: Based on our past tabling event we planned to raised $200 in cash donations; however modified it to $185 based on the weather. Due to the inclement weather, we were only able to raise $165. Qualitative Outcome: What really impacted me during the day at CVS was the amount of positive feedback we received. So many people were so happy to hear about our cause and all the hard work we were putting in. We had one lady tell us that what we were doing was truly amazing. When she heard us explaining our cause to other shoppers, she felt inclined to donate and briefly talk with us.

Lessons Learned: Overall the CVS tabling event served as a way to get the team started. As the project manager, I chose to have one of the events as early as possible in the semester. I felt it was a way for us to start raising money and have cash to use for other events. We were lucky to have a supportive store manager that was more than willing to work with our schedule. While tabling at CVS we were able to impact several people with our case. Many locals were eager to hear about BASE Camp and the support they provide. Knowing where the money was going, was also reassuring to the CVS customers. Directly asking people for money is not always easy, but it allowed us to become one step closer to reaching our goal.

Event # 3: CVS Tabling Event 3: Yasin Arshad Objective: The objective of the tabling event at CVS was to raise and collect a minimum of $115 before March 27th to help grant Caleb and Brandons second wish. Outcome: The original goal for this event was to raise a total of $115 as per an average of the two previous tabling events. We were in actuality able to raise a total of $133 which was $18 over the expected.

Qualitative Outcome: There were many individuals who approached us during the tabling event that not only thanked us for our efforts in spreading awareness of cancer but also told us their story. One particular individual chose to stay with us for over five minutes, continuously telling us his story of the loss of both his sister and mother to cancer. Not only did this keep us going throughout the rest of the day but it allowed us to feel our efforts were going toward a good cause.

Lessons Learned: Doing any activity for over six hours in a single day provides a great number of lessons to be learned. Toward the beginning of the tabling event at CVS I was actually quite anxious and unprepared as I had never asked individuals for money or anything. Ive always been raised to work for the money I am given and it felt quite strange asking individuals to donate to a specific cause. Learning the lesson on how to properly ask individuals for money was also something valuable. Tabling actually requires a great deal of strategy in the realm of timing and method of asking. I learned how to ask individuals and how to evaluate the best course of action in a short period of time. In my opinion, the fact that we had two team members at the event contributed greatly so that others could see that it was actually a legitimate cause. Also in my opinion, the fact that we were able to give out cupcakes at the event further aided in our success of raising money. There were some situations that could have been improved on however, especially in the realm of choosing days and times. It is natural to see that a specific day with more traffic would lead to more success so choosing the correct day was very important. Other than that, the team did great and learned a lot from this event.

Event #4: Gators Dockside Proceeds Night: Carlos CortesObjective: The objective for this event was to raise a minimum of $200 in order to grant Brandon and Caleb a 2nd wish by March 27th 2013 Outcome: The original goal for this event was to raise a total of $200. Unfortunately, we were not able to raise any proceeds. Qualitative Outcome: Though individuals at Gators Dockside respected and supported our cause, they were unable to give us 10% of their checks because we did not bring those individuals, we simply approached them and advocated for BASE CampLessons Learned: As the Project Manager, I was really excited for this event because not only would it bring money for our cause but it would spread awareness around the UCF area/ Waterford. At the planning stage of this event, I hoped to advertise my event through my fraternity and the clubs that we are associated with. Business as Usual successfully advertised the event but unfortunately, the manager at Gators dockside was obligated to change our date with less than a 48 hour notice. This effectively was the downfall to my event which led to a failed event. However, Helen and I were fortunate and given the opportunity to speak to the customers about BASE Camp, Brandon and Caleb. Though the event failed, I learned the importance agreement understanding and proper scheduling

Event #5: Silent Auction: Katie SwanObjective: The Objective for this event was to raise a minimum of $500 to donate to BASE Camp to grand Brandon and Caleb's second wish by march 27th 2013. Outcome: The Original goal for this event was $500 but ended up raising $630 which was $130 over the goal.Qualitative Outcome:

Lessons Learned: I really enjoyed putting this event together. I wish I had started collecting items for the silent auction sooner, but overall we had over 24 items that got auctioned off. I feel like my team could have contributed a little more, but the help I did receive was great. I was able to contact a local radio station and they had the event advertised throughout the week. I was extremely excited and called that a big success. The only failure I would say I had was the turn out, the weekend of the event a large country concert festival was going on and attendance was not as high as expected. Overall the goal was still met.

Event #6: Base Camp Childrens Cancer Awareness Golf Tournament: Jack GreeneObjective: The objective of the golf tournament was to raise a minimum of $300 dollars by March 23, 2013.Outcome: The team planned on raising proceeds of $300. We encountered difficulties finding golfers to participate in the tournament and our proceeds came up short equaling $250. Qualitative Outcome: All the participants of the event gave words of praise for the execution of the golf tournament. Due to the stormy weather and lack of time to sign up players I consider the event a success even though we did not reach our expected proceed goal of $300.

Lessons Learned: I learned many lessons from organizing a large golf tournament. The event was much more of a challenge than I had originally anticipated. Finding a contact at the golf course and paying the deposit were the easier parts of organizing the event. Clear lines of communication were established early between the golf course and I. Due to my weekly correspondence with the GM of the golf course I learned valuable lessons in communication. Once we had an official date, signing up players became the key issue for our team. I believe this is where we learned our most valuable lessons. I first learned not to rush a large scale event. By the time we had established our date and paid the security deposit there were only two weeks left to signup players. The first week was coincidentally during spring break, which limited our teams time to advertise for the tournament. This caused the team to scramble attempting to sign up players. Lucky for me, I have an amazing team that went above and beyond in all tasks we undertook. Our groups work ethic made this stressful event much easier to organize and execute. Each team member printed out fliers and advertised in the local community. The golf tournament was a success considering the short time span to sign players up. The only change we could have implemented to make the event more successful would have been to start signing players up earlier.Secondly, I learned valuable lessons regarding adaptation to change and negotiations. The golf club originally wanted to charge us a high rate, which they thought was suitable for the event. Through my persistent communications with the General Manager I eventually got the rate lowered to a student rate for all players. Signing up players was also harder than I had originally anticipated. I had to thoroughly explain our purpose and what benefit the players contribution would mean to BASE Camp and our sponsored children. On the day of the tournament a thunder storm almost completely ruined the day. Utilizing my skills of adapting to change we decided to delay the tournament one hour due to the inclement weather.

Section 2: Meeting minutes and Agendas

Meeting Agenda

Group: Business as UsualDate:1/06/13

Location: BA1 239Time: 4:00pm

Attendees: Yasin Arshad, Jack Greene, Carlos Cortes, Helen Riddle, Katie Swan, Mariah Garcia

Purpose: Get to know the newly created group

Objective: Exchange contact information

TimeWhoWhatExpected Outcome (E.O.)

30 Min.EveryoneIntroductionTeam members introduced each other

10 MinEveryoneCommunication PlatformExchanged contact information and discuss the platform we wanted to implement

Business As UsualLab Section: 0021Date: 1/6/2013Meeting Location: LabTime: 4:30PM

Team Members: Yasin ArshadCarlos CortesMariah GarciaJack GreeneHelen Riddle (scribe) Katie Swan (record keeper)NOTES

First meeting with the group Discussed roles of scribe and record keeper Gave each other contact information

Meeting Agenda


Location: BA1 239 Time: 4:00pm


Purpose: To plan the various meetings, papers and events

Objective: Complete everything related to first Client meeting, Touch on other topics


10 Min.EveryoneClient DecisionsDeveloped the teams expectations

5 MinEveryone Client DecisionsPrepared for first client meeting

5 Min Jack Task Assigned the responsibility of printing client paperwork

5 MinEveryoneSystem for managing Agendas and minutes-Who is the official scribe? Is this also the person who emails the team after a meeting with the actionable items?-Agenda for everyone meeting, are we going to print 6 sheets EVERY time? (View Agendas on smartphones maybe?)

5 MinMariah TaskConfirmed meeting with client

Business As UsualLab Section: 0021 Date: 1/23/2013Meeting Location: Lab Time: 4:30PM

Team Members: Yasin Arshad Carlos Cortes Jack Greene Helen Riddle (scribe) Katie Swan (record keeper) Mariah Garcia NOTES

Housekeeping Worked on team expectations Prepared for first client meeting Jack was assigned the responsibility of printing client paperwork Mariah confirmed meeting with client

Events Briefly brainstormed events and possible sponsors Discussed SEPMeeting Agenda


Location: Base Camp Headquarters Time: 8:00am

Attendees: Yasin Arshad, Jack Greene, Carlos Cortes, Helen Riddle, Katie Swan, Mariah Garcia, Terri Jones

Purpose: Become familiar with Base Camp

Objective: Identify Project goals and objectives ; Gain information on specifics and have questioned answered


10minEveryoneIntroductionsGet to know one another and feel comfortable with each other

10minJack Client Agreement FormGet in touch with what needs to be done

15minHelen and CarlosQuestion & AnswersShed light on any questions we may have

10minKatieEvent IdeasSolidify event possibilities

5minMariahWrap and Follow up Schedule follow up meetings

Business As Usual Lab Section: 0021 Date: January 28, 2013 Meeting Location: Base Camp Office -Met with Terri Jones, Base Camp President Time: 8:00 am Team Members: Yasin Arshad Carlos CortesMariah GarciaJack GreeneHelen Riddle Katie SwanNOTE Team arrived to the Base Camp Office and started the meeting at 8:00am. Briefly introduced ourselves to Terri. Meeting began with a short introduction by Terri, where she discussed how the organization was founded, and how she became involved with these children. Quick Facts - Founded in 1982 Base Camp works specifically in the local community. She has been working with cornerstone for seven years. They are somewhat associated with the American Children Cancer Organization Works on including children with all types of cancer and their families in all events They mainly work in three hospitals in the Orlando area. These include Arnold Palmer, Florida Hospital, and Nemours There are over 1,000 children that have some sort of cancer Donations are critical to the organization They have six events that depend on donations Important to celebrate milestones for the children. Is looking for a better location, ideal would be to build something like the Ronald McDonald house to host events. Fundraising Focus Terri mentioned raising money to go toward the Orlando Magic event. - They will be taking 20 children to a game on February 23, 2013. The suite costs $2,000. Terri mentioned working to raise money to give to families for souvenirs and food. Our overall objective is to raise as much money as we can so that we can grant as many wishes as possible. As of right now we do not have specific wishes to grant, but by the end of next week we might have a better idea. Terri mentioned that it is important to make sure that this wish will not interfere with the chance of them having a wish granted by the Make A Wish Foundation There are three things that qualify kids to be eligible for the 2nd wish. This includes a second occurrence of their illness, and they have already had a first wish granted. Terri approved the idea of a silent auction; make sure to get a good audience and spread the word Marketing Terri mentioned a few key points that represent the image of Base Camp - Empowerment - Keeping events simple, and not doing something another organization already does - Include all family members, or at least other siblings. - Base Camp represents a foundation for the children. Something to help them finish the climb and overcome cancer. - Create T-shirts (Big Top and Big Frog) and stickers with sponsors. Moving Forward As a team our main focus will be to start researching possible sponsors. We should contact Whole Foods as soon as possible We have scheduled our next meeting for February 6, 2013 at 6:00pm at the Arnold Palmer Hospital On Wednesday we will work on our SMART goals and SEP. We should have the Client Agreement form signed and turned in. We have been given approval to use the names and pictures of children, so we can start working on a video to present to possible sponsors. We will work on creating business cards Long Term Ideas Help Base Camp come up with a more permanent marketing campaign Try to find steady funding

Meeting Agenda


Location: Library Time: 5:00pm


Purpose: Reposition strategy after client meeting

Objective: Complete section 2 of SEP, organize logistics, and organize event ideas


10min EveryoneSEP Team Opportunity typedHave section 2 of SEP done typed just need to be organized

5minYasinOrganization of LogisticsFigure out what is going on with logistics (Sticking with Webcourses, Client contact confusion?, Agreement form?)

20minEveryone + someone typingOrganization of Event IdeasBegin to brainstorm ideas and organize them

Business As UsualLab Section: 0021Date: 1/30/2013Meeting Location: BA1 Entrepreneurship CenterTime: 5:00 pm Team Members: Yasin Arshad, Carlos Cortes, Mariah Garcia, Jack Greene, Helen Riddle, Katie Swan NOTES Housekeeping completed the first two sections of the SEP form - Yasin created a google doc, and we can all add information as it becomes available -Jack will meet with Terri to pick up the Client Agreement Form - it should be scanned and uploaded once we all sign it Worked on finalizing fundraising events Fundraising We discussed several possible events for fundraising. These included:- 5k - Golf tournament - Restaurant % sales nights - Silent Auction - Katie is going to meet with the owner. Possible event day (3/15) Night club cover donations To-Dos Sunday some group members will meet to create a brouchure and presentation for possible sponsors. Mariah will work on creating a website which should be up and running by Friday (2/8) Carlos will create a paypal account by Wednesday (2/6) Each team member will work on creating a list of potential sponsors (5-10)

Meeting Agenda


Location: BA1 239 Time: 4:00 pm


Purpose: To plan the various meetings, papers and events

Objective: Delegate the necessary task to complete the SEP


30 Min.Everyone SEPUnderstanding of entire SEP, and developing Google Doc.

5 minEveryoneSEPDelegating individual parts of SEP to team members

5 min Everyone Event UpdatesAny updates on the events should be informed

Business As UsualLab Section: 0021Date: 2/6/2013Meeting Location: Library, Class, Arnold Palmer HospitalTime: 2:30 pmTeam Members:Jack GreeneYasin ArshadCarlos CortesMariah GarciaNOTES- These meeting minutes reflect the topics discussed in our three meetings on Wednesday.Events- Finalized our 6 events, and created a tentative schedule for event dates.- We will have two restaurant proceed nights, at least two tabling events, a golf day, and a silentauction.- Possible dates for the golf day with be March 23rd or 24th- Silent Auction possible dates are March 15th or 16th- We discussed and brainstormed possible items and sponsors for the silent auction; these willinclude, movie tickets, Redbull, and tervis tumblr. Along with a floral arrangement donation,and possibly Publix donation.- Terri mentioned having a sponsor a childs lunch as an item to bid on at the auction.To-Dos- Now that events have been finalized, we were able to assign specific tasks to the projectmanagers of each event.- Jack will contact the golf course to see if they can sponsor our event.- Carlos and Yasin need to meet with restaurant managers to see which restaurant will be able tohost our partial proceeds night.- Mariah and Helen will work on a tabling and raffle event. They will gather the suppliesnecessary for tabling and speak with different stores.- Mariah has already created our Facebook page, and our PayPal account is pendingapproval- Helen will work on creating a sponsor letter to send to businesses. This will need to beapproved by TerriSEP- The social entrepreneurship plan is due on February 13th, 2013- We have assigned each member a specific section.- Katie will do section 5Jack GreeneHelen Riddle (scribe)Katie Swan (record keeper)- Jack will do section 1 and 2- Mariah and Helen will work on section 6- Once everyone has completed the section, Helen will be in charge of uploading the file to webcourses.Our 2nd Wishes Boys- Today at the hospital we met with Terri and went over some general questions.- She is having T-shirts made for us and has approved our events- We discussed the sponsor letter, and we are currently waiting on her approval.- At the hospital we were also able to meet the two boys that we will be working to raise moneyfor.Brandon:- Brandon is ten years old and is in the 5th grade. - He has a younger sister who is 6. - He is battling his second reoccurrence of ALL - He enjoys playing sports; his favorite sports are soccer, football, and track. - Brandon has a new Xbox, a Wii, and an iTouch.- He would like a new, bigger TV for his room so that he can play his video games- Some other things that he might enjoy include an itunes giftcard, and new Wii controller for hissister, new video games (i.e. Just Dance 4), and Xbox Kinect- Brandons favorite food is steak- Brandon spends a lot of time commuting from his home to the hospital every three weeks.- He relapsed in November and has treatement for two or three days at a time. Kaleb:- Kaleb is 7 years old- He is battling a brain tumor- He would like a Play StationMeeting Agenda


Location: LabTime: 4:30pm


Purpose: Update the teams progress and finalize

Objective: Complete as much work as possible related to events


15minYasinSEPFinalize SEP as a house keeping item

10minKatieSilent AuctionDiscuss silent auction possible dates

10minMariahSponsor contactUpdate the group on sponsor contacts and flyers

5minCarlosGators dockside Update group about gators dockside


Team Members: Yasin ArshadCarlos CortesJack GreeneHelen Riddle (scribe) Katie Swan (record keeper)NOTES

Housekeeping Finalized SEP

Events Discussed possible dates for the Silent Auction Worked on creating a flyer for promotion Started talking to possible sponsors Finalized date for the Golf Tournament Dicussed partial proceed nights at Gators Dockisde and Flippers Pizzeria

Meeting Agenda


Location: LabTime: 4:30PM


Purpose: Finalize promotional material and event prep

Objective: Have completed the promotional material and event preparation


15 Min.Carlos Gators Dockside EventUpdate and finalize details about the gators dockside event

10minJackGolf TournamentUpdate team about tasks that need to be done for Golf Tournament

15minEveryoneFinalize Promotional MaterialFinalize the promotional material for the upcoming events



Events Finalized date for Gators Partial Proceeds Night Finalized Golf Tournament contract with Twin Rivers Worked on promotional material

Meeting Agenda


Location: Lab Time: 4:30PM


Purpose: Update the group of what is going on

Objective: Ensure the entire group is on page


10minHelenEvent updateUpdate the entire group on what events we have coming up

15minJack and Katie Project Manager updatesHave Jack and Katie update the group on the projects tasks that everyone has to do



Events Approached final week of events Discussed tasks with each of the project managers

Meeting Agenda


Location: Lab Room Time: 4:30PM


Purpose: Get things together in order to close the project

Objective: Finalize Client meeting dates and when to deliver the gifts


15 Min.KatieBarn Event updateUnderstand what happened at the Barn Event

15 minJackGolf tournament eventUpdate the group on what happened at the golf event

10min Everyone Project Report Prep Make sure everyone understands what they have to do for project report

15minJack and YasinCall Client and Calebs mom to finalize datesHave some closure on when we will have our final client meeting and call calebs mom to see when to deliver


Team Members: Yasin Arshad Carlos Cortes Mariah GarciaJack GreeneHelen Riddle (scribe) Katie Swan (record keeper)NOTES

Housekeeping Talked to client to schedule final meeting with her - we will meet on Wednesday @ 9:30 am at Panera Bread on University Discussed the reflections presentation Desginated each member a specific tasks as we begin to close our project - everything due by Sunday night Briefly discussed the outcome of our final two events Talked to Calebs mom so we can deliver his gift Meeting Agenda


Location: Panera Bread on UniversityTime: 9:AM

Attendees: Yasin Arshad, Jack Greene, Carlos Cortes, Helen Riddle, Katie Swan, Mariah Garcia, Terri Jones

Purpose: Get things together in order to close the project

Objective: Have client sign paperwork and understand what needs to be done


5minJackClient FormsHave forms and things signed

5minEveryoneBrandon and Calebs Delivery-Chit chat about how things went

10minYasinGiving the rest of the money to hospital?-Find out which hospital-find out how many rooms they are getting done-get info on who is in charge of that so we can get testimony from him

5minEveryoneFinal GoodbyesWrap up with Terri

Business As UsualLab Section: 0021Date: 4/3/2013Meeting Location: Panera BreadTime: 9:00AM

Team Members: Yasin Arshad Carlos CortesMariah GarciaJack GreeneHelen Riddle (scribe) Katie Swan (record keeper)Terri JonesNOTES

-Met with Terri and finalized all pending matters-Handed over money and checks-Finished reflections report, Helen will submit it-By April 13th sending her package of instructions

Documents

SAMPLE REPORT BusinessasUsual 0021 Reflection