GFI MAX RemoteManagement | Building Blocks Managed Continuity -
Sample phone script 2
Sample Phone Script
The following provides a sample phone script for calling a small
or medium sized local business to try and get a foot in the door
with the Managed Continuity service. Our general guidance is to
lead with low-cost entry-level service Availability Monitoring -
and then expand into delivering a fully Managed Service to the
customer in the fullness of time. In many cases theyll have an
existing support arrangement and its important not to go head to
head on this as this could decrease the chance of success. The End
Customer must be convinced you provide this to other local
companies who are in a similar situation to themselves. Its
important to not go for the close and try and get an order on the
first call to the prospect. Consider that the objective for your
telemarketing campaign may not be to sign orders or even trials,
but to simply inform the prospect a little bit about the service,
and to get their permission to send some information. You can then
follow-up with a greater chance of success.
Sample Script
IT Co: Hi, this is Bill Jones calling from ACME IT Services. Can
I have one-minute of your time to outline a new service that many
other businesses in Anytown are taking advantage of? End Cust: Hmm,
well, OK, if youre quick. IT Co: OK, thanks. Well weve been dealing
with IT at small and medium sized businesses for over XX years now,
and what weve found most business owners just want their systems to
work and to know that when things do go wrong, their business can
continue to function with minimal disruption. So, thats what were
geared up to deliver. Were offering a Managed Continuity service
protecting your systems to minimize data loss and keep your
business running if disaster strikes....fire, flood...that kind of
thing. The Monitoring part of the service makes sure youre up,
running and ready for business and we provide regular health checks
and reports to demonstrate what were doing and that were on top of
your IT systems. If we detect a problem, well inform you. You can
pass to your own IT Guy or ask us to fix it. And the cost of this
is just a few cents per day for complete peace-of-mind. Is that
something you would be interested in getting some more information
about or perhaps trying a free 30-day trial of the service? OK,
well as I mentioned, we do offer a free 30-day trial of the
service. Its completely free and takes just five minutes to set up?
Can I set up one of those for you? OK, how about if I send you a
one-page brochure on the service and check back in a week or
so?
GFI MAX RemoteManagement | Building Blocks Managed Continuity -
Sample phone script 3
USA, CANADA AND CENTRAL AND SOUTH AMERICA
15300 Weston Parkway, Suite 104 Cary, NC 27513, USA
Telephone: +1 (888) 243-4329
Fax: +1 (919) 379-3402
Email: [email protected]
UNITED KINGDOM
Vision Building, Greenmarket, Dundee, DD1 4QB, UK
Telephone: +44 (0) 1382 309040
Fax: +44 (0) 1382 224593
Email: [email protected]
EUROPE, MIDDLE EAST & AFRICA
GFI House, San Andrea Street, San Gwann, SGN 1612, Malta
Telephone: +356 2205 2000
Fax: +356 2138 2419
Email: [email protected]
AUSTRALIA AND NEW ZEALAND
83 King William Road, Unley 5061, South Australia
Telephone: +61 8 8273 3000
Fax: +61 8 8273 3099
Email: [email protected]
Disclaimer
2012. GFI Software. All rights reserved. All product and company
names herein may be trademarks of their respective owners.
The information and content in this document is provided for
informational purposes only and is provided as is with no warranty
of any kind, either
express or implied, including but not limited to the implied
warranties of merchantability, fitness for a particular purpose,
and non-infringement. GFI
Software is not liable for any damages, including any
consequential damages, of any kind that may result from the use of
this document. The
information is obtained from publicly available sources. Though
reasonable effort has been made to ensure the accuracy of the data
provided, GFI
makes no claim, promise or guarantee about the completeness,
accuracy, recency or adequacy of information and is not responsible
for misprints, out-
of-date information, or errors. GFI makes no warranty, express
or implied, and assumes no legal liability or responsibility for
the accuracy or
completeness of any information contained in this document.
If you believe there are any factual errors in this document,
please contact us and we will review your concerns as soon as
practical.
BB/0332/v1.0/EN
Sample Phone ScriptSample Script
GFI MAX RemoteManagement
