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SOFTWARE ASSET MANAGEMENT

- BSA Marketing Manager Ada Kong

January 23, 2008

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(BSA) (BSA)

BSA

BSA

BSA1988

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BSA Global and Regional Members

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BSA Local Members in Asia

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How do we support the community?

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IT Asset Management Issues

Annual inventory check manually

Lack of the latest inventory report of all s/w and

h/w assets Ambiguous patch distribution status

Need to on-site install application

Continuously accidents from user systems

Inconsistency between IT assets and financial

accounts

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IT Considerations for SME Information system used by both owners and staff

Must comply with the established terms of software use and current laws on IPprotection

Efficient IT environment for business productivity

What could allow SME to?

Save Money Acquire the right number of licenses, neither over nor shortfall

Improve Business Performance - You can now make informed strategic, tacticaland operational decisions about your I.T. needs.

Optimize Deployment - You can identify the company's software needs, reducingtime and hassle for the I.T. department.

Reduce Support Costs - Backup and recovery systems are easier to maintain whenyou know what software goes where.

Increase Employee Productivity - By standardizing software versions, your userscan work together seamlessly.

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8

First SAM Value Survey for HK

Recent Copyright (Amendment) Ordinance 2007 has introduced new liability ofcriminal prosecution against directors or partners whose organizations areinvolved in business end-user piracy. The new liability would come into effect nextyear.

Published ISO/IEC 19770-1:2006 Information Technology - Software Asset

Management on 2nd

May 2006 What kind of support SMEs require for SAM implementation?

Background:

Results: Awareness of importance of SAM is low (57% not implemented ) Few companies had IT software policy, designated staff for SAM, established

software inventory and conducted SAM audit

SMEs main difficulties are finance, awareness / support of management ,professional

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What is Software Asset Management (SAM)?

Set of policies, procedures, technologies and people within

an organization working towards common objectives thatallow organizations to take full advantage of all its software

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The Lifecycle of IT Assets

InventoryManagement RemoteControl

Change Management

RetirementManagement

AssetAcquisitionManagement

Security Patch Management(automatically set for each lifecycle stage)

Lifec yc le Changec hange of ac c essc ontrol, attributes,loc a tion, etc .

RegistrationDispatch

Management

SoftwareDeployment

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Process, Guidelines, Tools & Policies

AM Four-Step Process

4. Sample Software Audit Report

This template is designed for use with every PC, workstation, and server visited as part of the

software audit. If you use a software audit tool, it will capture much of the needed information; if

you are not utilizing an audit tool you will need to obtain this information by, physically

surveying the hard drive of the machine. Instructions for using this template follow the template

itself.

Software Audit Report

Section 1: Audit Location & Contact Profile: 1. Date: Time:

2 Department/BusinessUnit/Division Name:

3 Site Location:

4 Contact Name:

5 Employee Telephone Extension:

6 Company ID or position:

7 Audit Software Used:

Section 2: PC, Workstation, or Server Operating S ystem & Application Software Profile:

8

Software Name& Publisher

9

VersionNo.

10

SerialNo.

11

FileName

12

FileSize

13

InstallationDate

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SAM Step-By-Step Software Asset Management (SAM)

More than a software! 4 Steps to SAM

1. Understand what you need

2. Understand what you have

3. Reconciliation & Follow up actions

4. Set Policies and Procedures

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Four Steps to SAM

Step 1

Understand What You Need

Do you need software?Are you using licensed software?

Are there alternative software

Do you keep licensing record for easymaintenance and upgrade purpose?

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Four Steps to SAM

Step 2

Understand What You Have

Hardware inventory serial numbers, model, location, users

Software inventory product name, version no., serial no.

Documentation inventory CDs, manuals, licenses, invoices

123456789012345678901234567890

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Four Steps to SAM

Software Audit

Network or non-networked PC

Master inventory report

Schedule regular inventory check

Manual audit Software audit tools

BSA makes these tools available at no charge. Download from

http://www.bsa.org/hongkong/antipiracy/Free-Software-Audit-Tools.cfm

Step 2

Understand What You Have

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Four Steps to SAM

Step 3

Reconciliation and Follow-up Actions

Compare actual copies and licenses Delete unlicensed copies

Compare legal software with needs analysis Purchase or budget

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Four Steps to SAM

Step 4

Setup Policies and Procedures

Appoint an IT administrator Schedule regular audits of computers and software

Coordinate needs and purchases

Conduct spot checks

Periodic reminders / memos

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SAM Resources from BSA

(Software AssetManagement, SAM)50,0004

1. 2. 3. 4. 5.

28613366www.bsa.org/hongkong

http://www.info.gov.hk/ipd/

Belinda Lui

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Free Software Audit ToolsFree Software Audit Tools

Express Software Manager Professional, Novell ZENworks Asset Management, Centennial Discovery, and GASP are designed to help you identify and track

licensed and unlicensed software installed on your computers and networks. Audits are a key com ponent of any comprehensive software asset managem ent plan.

BSA makes these tools available to you at no charge through the cooperation of Express Metrix, Novell Inc., Centennial Software, and Attest Systems Inc. Please

read the license agreements and any other inform ation regarding permitted use.

Express SoftwareManager Professional:Hardware/softwareinventory, licensereconciliation,software usagetracking, application

control.

This tool runs onWindows.

Click here for theExpress Software

Manager tool

ZENworks AssetManagement:integrated assetinventory,software usage,and licensereconciliation.

This tool runs onWindows, Unix,Mac and Linuxplatforms.

Click here for

ZENworks AssetManagement

Centennial Discovery: Acomprehensive networkdiscovery and audit tool.

This tool runs on Windows,Mac, Unix and Linuxplatforms.

Click here for Discovery

GASP: A software,hardware and file audit

tool.

Versions of this tool areavailable for Windows and

Mac.

Click here for the GASP tool

BSA does not gather or receive any identifying information on companies us ing free software audit tools.

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Snapshot of Sample SAM Audit Tools

Microsoft Software Inventory Analyzer

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Microsoft Software Inventory Analyzer

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Auditing Tools Integrates:

Software and hardware inventory License reconciliation

Software usage metering Application control Detailed reporting

Express DemoWatch a nine-minute demo ofthe ExpressSoftware ManagerProfessionalproduct

Express ReportsSee how yourinventory andsoftware data w illbe displayed inExpress Reports.

White PapersRead about themany ways IT ansoftware assetmanagement canhelp yourorganization.

Express Software Manager Professional

http://www.expressmetrix.com/bsa/

Machine Status

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MACHINE SUMMARY

em Value Item Value

omain FAREAST OS Manufacturer Microsoft Corporation

Address 192.168.1.108 Video Controller Mobile Intel(R) 915GM/GMS,910GMLExpress Chipset Family

rocessor Intel(R) Pentium(R) M processor 1.20GHz Video Mode 1366 x 768 x 4294967296 colors

peed 1197MHz Serial Number

AM 1536MB BIOS Serial Number 28199071-7202592

of Processors 1 BIOS Name Phoenix Technologies LTD

emory Slots 2 BIOS Version R0031V1

lots In Use 2 BIOS Date 20050805000000.000000+000

anufacturer Access Point http://adakong/ExpressSoftwareManageClientServices.asmx

omputer Model VGN-TX17GP_W Last User ADAKONG

omputer Enclosure Last Boot 19-Sep-2006 20:06:46

roduct Model Install Date 19-Sep-2006 22:44:00

perating System Microsoft Windows XP Professional Inventory Date 19-Sep-2006 22:44:00

S Service Pack Service Pack 2 Time zone (GMT+08:00) Beijing, Chongqing, Hong

Kong, UrumqiS Version 5.1.2600 Metering enabled yes

Machine Status

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DISK DRIVE SUMMARY

Letter Type Size Free % Free File System Path/Volume/Description

C: Fixed 19077.2MB 255.1MB 1.3% NTFS VAIO

D: Fixed 32.6GB 10.1GB 31% NTFS VAIO

E: Removable - - - - Removable Disk

F: Removable - - - - Removable Disk

H: CD-ROM - - - - MATSHITA UJ-832D

CUSTOM MACHINE ATTRIBUTES

Attribute Value Attribute Value

OS Serial Number 76487-OEM-0011903-00110 OS Version Number 5.1.2600

OS Directory C:\WINDOWS Serial Ports 1

Parallel Ports 0 USB Ports 5

Sound Device Realtek High Definition Audio Keyboard Device Standard 101/102-Key or Microsoft Natural PS/2

Keyboard

Pointing Device HID-compliant mouse Monitor Manufacturer (Standard monitor types)

Printer(s) Microsoft Office Document Image Writer Network Adapter Intel(R) PRO/100 VM Network ConnectionPacket Scheduler MiniportIntel(R) PRO/Wireless 2200BG Network ConnectionWAN Miniport (PPTP)WAN Miniport (PPPOE)Packet Scheduler Miniport

Bluetooth Personal Area Network from TOSHIBAPacket Scheduler MiniportPacket Scheduler Miniport1394 Net Adapter

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Reporting Windows and Web Based

Software Reports

License Units View license units by manufacturer

License Unit Usage View license unit usage details

License Unit Purchase History View license unit purchase history information

Maintenance Expiration View license units which have maintenance expiration dates specified

Active Operating Systems View Operating Systems and Service Packs

What's Changed - Software Software installations that have changed between two inventory baselines

Nonrunnable Files View information about any nonrunnable file extensions added

Custom Purchase History View selected purchase history fields for license units

License Checkout Summary View license checkout information for concurrent licenses

Hardware Reports

Machines View machines by machine group

Hardware Statistics View statistical information about PC hardware

Machine Attributes View machine attribute values and the machines with those values

Custom Hardware View selected hardware information

What's Changed - Hardware Hardware configuration changes between two inventory baselines

Failed Installs/Inventories Machines where installation or inventory has failed

Machine/User Search Find machines by machine or user

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Get ready for law change

SAM improves business performanceasy to implement

Outreach to 50,000 SMEs, industry a

government are offering help

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Voice of CustomersGoodwell is an all-time supporter of using licensed

software and always pays respect to Intellectual PropertyRights. Through joining this programme, not only is our

computer network security improved, our employee

productivity has also been raised significantly. Equally

important, excessive licensing costs have been saved.

(Dicto Leung , General Manager Goodwell Property Management Limited )

1. "SAM" program helped us improve computer network securityminimize exposure to avoidable legal risk offal from occasional ounmindful downloading of illegal software in public area.

2. "SAM" let our client more confident that they are working with acredit standing company. Becasue we respect the "propert right"copyright and privacy. To enhance our image as trustworthy trad

(Edgar Tsui , Senior Production ManagerBOOKBUILDERS)

1. "SAM" program helped us improve computer network securityminimize exposure to avoidable legal risk offal from occasional ounmindful downloading of illegal software in public area.

2. "SAM" let our client more confident that they are working with acredit standing company. Becasue we respect the "propert right"copyright and privacy. To enhance our image as trustworthy trad

(Edgar Tsui , Senior Production ManagerBOOKBUILDERS)

, , , , !

, , , ,

!

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Call To Action and Resources

Call To Action Perform Self Audit with Free SAM Tools

Enroll in SAM Consultancy Programme, take action now atwww.samhelp.hk

Check out Legalization Offers currently exists with software vendors

Clean-the-House in 2008

Resources www.samhelp.hk

www.ipd.gov.org www.bsa.org/hongkong

Genuine Business Software Campaign (SAM Consultancy Programme)Hotline: 3589 9766

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Thank You!