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SALIENT FEATURES OF TENDER PAPER:

NAME OF THE WORK Comprehensive On-Site Annual

Maintenance Contract for Computer

Hardware & Peripherals installed at various

Branches, Administrative Offices &

Departments in Raipur Zone

START DATE OF SUBMISSION OF APPLICATION

30th, June. 2017

END DATE OF SUBMSSION OF APPLICATION

2nd July 2017 ( Up to 5:00PM)

APPLICANT CATEGORY ONLY EMPANELLED VENDORS

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REQUEST FOR PROPOSAL

Comprehensive On-Site Annual Maintenance Contract for

Computer Hardware & Peripherals installed at various Branches,

Offices &Departments of Bank of India in Raipur Zone

Sealed Tenders are invited from empaneled vendors of Raipur Zone for Comprehensive On-

Site Maintenance of Computer Systems comprising Desktops, Thin Clients, Printers & Scanners, Laptop,

Peripherals and LAN Switches in branches, administrative office & Bank’s establishments in Raipur Zone

spread across Chhattisgarh state.

Scope of work, Terms and Conditions of Contract

A. Scope of Work / Service

1. Maintenance and Repair with Replacement of faulty parts of all Desktop Computers, Thin Clients, Laptops,

Computers Peripherals, Printers, Scanners, at branches, administrative office in Raipur Zone.

2. The maintenance services will be comprehensive and will include:

a. Cost of Labour,

b. Cost of spare parts /complete equipment replacement of same or higher configuration etc.

c. The cost of transportation/movement (as and when required) of vendor’s personnel and items (for

AMC) to any branch location within the state of Chhattisgarh.

For all defective parts including hard disk the vendor will provide the new parts and the defective parts will be

the property of vendor.

3. Apart from providing service for repair and maintenance the vendor is required to provide service for

a. Maintenance and Repair for operating systems,

b. De-installation or re-installation of operating systems,

c. Installation of application software like MSOffice, Open Office etc. Hindi Package,

d. Installation/upgradation/patching & updating of antivirus software (Bank will provide the software),

e. Installation of specific packages provided by Bank

f. installation and configuration of peripherals like printers, scanners, passbook printers, modems

and any other service which is required to keep the hard ware and software of the computers

systems of a branch in smooth functioning condition etc. as required by the Bank from time to

time. All the required software will be provided to vendor by Bank.

4. Vendor’s work should also include installation of patches, data recovery, preemptive action against virus

detection/removal, and configuration of internet / E-mail, configuring applications (client/server), connectivity

between computers / laptops and peripherals like printers, scanners, modems and multi-media projectors for

presentations.

5. Single point complaint lodging system has to be provided with email ID and interactive live calling numbers

to be provided. IVRS will not be accepted.

6. The contractor / vendor will maintain an inventory of standby hardware for repair with each stationed

engineer. This will include Personal computer, printers, monitors, keyboards, mouse, CMOS batteries, Hard-

discs, mother boards, SMPS, ram and other related peripherals. The items in inventory must be branded and

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new. In the case of replacement of faulty hardware part, the new part must be branded and possibly of the

same maker. Vendor will make space arrangement for holding of stock.

7. Data recovery is a part of the maintenance contract and is in the scope of work.

8. Maintenance & repair of all printers including replacement of Logic card, printer head, RAM etc. and all

other items except consumables.

9. Further, the contractor / vendor’s engineers shall install and configure licensed software OS, antivirus and

all other software provided or advised by bank from time to time). The software and manuals will be provided

by the Bank. The contractor / vendor will ensure that the Residential Engineers are updated of their technical

knowledge on regular basis by sending them on short term training capsules.

10. The contractor / vendor will maintain “History Card” and documentation for each equipment under contract.

Contractor / vendor will distinctively do the marking on each & every item under AMC. The contractor / vendor

will be required to submit summary of daily & monthly call reports to the Bank.

11. Preventive maintenance schedule: All equipment under the contract will have preventive maintenance

once in every three months. The preventive maintenance will include cleaning (both inside and outside),

Cleaning of RAM, checking health of equipment, Cleaning of unnecessary temp files, Registry cleaning,

Resolving technical problems.

B. Terms and Condition of Contract:

1. The price quoted by the vendor for a contract period is fixed. So it should contain all the provision of increase

in cost of material charge, labour charges. Bank will not entertain any request for increasing the contract price

during tenure of contract owing to any circumstance or escalation in above mentioned things.

2. Considering the geographical spread of the branches in the Zone the vendor will make proper

arrangement to station adequate number of engineers, stock, spare parts at major urban locations of

Chhattisgarh state. This arrangement should be done to cater timely service to all our branches in the

state of Chhattisgarh and to avoid any logistical delay.

3. The service provider/vendor should have an office set up in Raipur with a competent authority

posted here who can take decision on any matter on your behalf and co-ordinate your entire team

stationed at various location for smooth execution of the AMC contract. Your team should include

one engineer with sound technical Knowledge and should be stationed in Raipur who will be required

to visit our zonal office as and when required by our competent authority for resolution of calls and

discussion on any technical issues. He should be a Certified Hardware & Networking certificate holder

from any renowned institute / college. He will be required to maintain the daily log of calls escalated

& resolved. The Engineers should have his own resources of computer, internet connectivity,

telephone, etc.

4. AMC charges will be based upon the actual number of items handed over to the contactor for maintenance

at the rate negotiated and accepted by Bank’s Tender Procurement Committee for different types of

equipment.

5 The total number of items shown in the Annexure may vary i.e. it may increase/decrease at the time

of awarding contract. The actual cost of AMC will be based on actual number of items brought under AMC.

It is expected that during the contract period, more equipment may be included/excluded for maintenance and

repair services of AMC. These equipment will be included/excluded on pro-rata basis.

6. The contractor / vendor will provide the Identity Cards of their firm to the all Engineers involved in the job

in the Zone.

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7. The CDs & Printers cartridges will be covered as consumables and will be supplied by the Bank. However,

Monitors, Power cables (of computer systems & peripherals), data cables (USB /Parallel / Serial port cables),

Teflon, Logic cards, Printer Heads, RAM and Scanner Data cables will form the part of the AMC, at NO extra

cost to the Bank and suitable inventory be maintained by tenderer at each location of Residential Engineer.

8. The vendor shall ensure compliance to all the obligations arising under the contract labour (Regulations &

Abolition) Act, 1970, Minimum wages Act, Workmen’s Compensation Act, 1923 and other labour laws

prevailing in the country and shall indemnify Bank against any legal complications arising thereof . In the event

of any liability arising on a/c of any breach or noncompliance of statutory requirements by the contractor /

vendor, the Bank would have the right to get reimbursed by way adjustment from the contractor / vendor’s

pending bills or otherwise recover it through available legal means, to the extent of the loss suffered by it as

a consequence of the same.

9. Repair status will be clear after user is satisfied with the repair, which has to be ensured by getting written

confirmation of the same by competent branch/office official on call report.

10.The Bank will open the price bids and decide the L1 bidder on the basis of the lowest quoted total amount, provided the Bank finds the amount to be within the Minimum & Maximum total cost decided by the bank prior to opening of price bid.

11. The contractor / vendor will provide Performance Bank Guarantee at the rate of 10% of the total AMC

value for performance warranty.

C. Other Terms and conditions

1. Tender Quotations in separate envelopes for technical and financial bids giving net prices are to be

submitted to Bank.

2. Your quoted price should include all the cost of spare, labour charge, transportation, handling, octroi etc.

Any other cost excluding taxes on AMC amount beyond the quoted price is not admissible by Bank. The

contractor / vendor should quote for the entire schedule of requirements/services. Part quotation will be

rejected.

3. Rates per unit for items services must be quoted clearly in numerals and words and total value also to be

indicated respectively.

4. The physical number of items / equipment may increase / decrease at the time of award of final contract

by the office.

5. The successful contractor / vendor will be given 1 week time after acceptance by Bank for inspection, if

any item / equipment is found faulty, contractor / vendor will submit the estimated cost of repair and the

machine will be taken in AMC after repair date. Failing to do so within the stipulated time, the liability for faulty

item will directly pass on to the Contractor / vendor.

Taxes & Cess:

1. Quoted price should be inclusive of all the taxes, cess, vat, octorai etc. but excluding applicable

service tax or any other taxes, which as undecided at the time of submission of tender.

2. For claiming service tax the contractor / vendor must have valid Service Tax/GST Registration Number.

Terms of Payment to contractor:

1. Payment will be made by zonal office on quarterly basis after the end of each quarter.

2. Before release of payment the vendor has to submit quarterly Preventive maintenance service reports

of branches duly signed by branch authority.

3. You have to submit the visit report of all the branches, administrative office and Bank’s other

establishment together. In case of incomplete submission of report, non submission of report of any

branch/ branches/ administrative office, Bank will not process the bill for payment.

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4. No advance payment will be made to vendor.

Penalty clause, Contract period, renewal term & termination of contract

1. In case resident engineer is on leave, replacement standby engineer has to be provided

without a delay. If no resident Engineer/ Field Engineer is provided, the Bank will impose a

penalty of Rs. 300 per day.

2. Standby has to be provided for all items which stays non-functional after 48 Hrs of lodging

complaint else penalty at the rate of Rs 100/- per day per item from 3rd day onwards will be

deducted at the time of payment.

3. The contract will be initially for one year from the date of execution /award of contract.

4. Only Bank reserves the right to cancel the contract by giving prior notice of one month if satisfactory

services are not provided by the contractor / vendor.

5. The vendor will not leave this contract before completion of the tenure of one year. In the case of

leaving the contract by vendor a penalty of 3 times of contract cost or as decided by Tender Committee,

will be imposed and the firm will be blacklisted from the Bank.

Note: The Bank reserves the right to accept or reject any tender, split the work among the vendors or

cancel the entire process to protect its own interest without assigning any reasons thereon.

Procedure for fill up and submission of tender:

The vendors will not be allowed to incorporate any change in tender terms and conditions. Only those vendors who agree to the above mentioned TCC will be allowed to participate in tender process.

1. Applicant has to put seal and sign on each page of the application form at the bottom. The seal and signature will indicate that vendor has thoroughly gone through the terms and condition in that page and understand them properly and accept them.

2. Your proposal shall be submitted in two separate Envelopes super scribing a. Technical Bid , b. Financial

Bid . Both the envelopes should be properly sealed, super scribe the name of the applicant and address of

applicant. These two envelopes should be kept in a third envelope which in turn properly sealed and super

scribe “Tender application for annual maintenance contract for computer hardware Raipur Zone

2017/2018” along with applicants name address , contact number in Bold letters. The tender application

should be address to “Information Technology Department, Bank Of India, Raipur Zonal Office, 1st floor,

G D Shesh Nilayam, Tatyapara, Raipur Chhattisgarh 492001.”

3. Application should reach us at afore mentioned address by hand or through post on or before the last date

for submission i.e. 02/07/2017. Applications, received late, improperly sealed, or with incomplete marking or

with overwriting/corrections in the quotation document are reliable to be rejected.

4. All the tender papers received would be opened in presence of Zonal tender committee at Zonal Office

Raipur on 04/07/2016. There won’t be any separate intimation for same to vendors until and unless there is

change in the schedule. Applicant or his authorized representative is requested to present on the

occasion. The authorized representative should bring authorization letter and photo identity proof

with them. The above date is subject to change and in such case the parties will be notified

accordingly.

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5. During opening process of tender, merely becoming L1 doesn’t entitles applicant to be awarded with the

work. L1 will be decided after scrutiny of all tender papers as per the norms.

6. The technical and financial envelope should contain following documents as listed below:

Envelope-1 - Technical

a) Page 1 to 6 of tender paper duly signed with Company Seal.

b) Annexure-A Compliance of Terms & Conditions duly signed with Company Seal.

c) Annexure-B Contract Form duly signed with Company Seal.

d) Annexure-C Non-disclosure agreement duly signed with Company Seal.

e) Annexure-D Service Support Details duly signed with Company Seal

e) Earnest Money of Rs 10000/- (DD/PO in favour of Bank of India; Payable at Raipur)

Envelope-2 - Financial

a) Price Proposal form duly signed with Company Seal.

b) Form-3 to Price Proposal duly signed with Company Seal.

Please note that this is only an enquiry and without any commitment on the part of the Bank to enter into a

contract with anyone.

ATTACHMENTS

All the below mentioned annexure should be thoroughly filled in and signed where ever required. Non submission of

any of the annexure will lead to cancellation of bid. The detail list of annexure is given as below.

1) Annexure-A Compliance of Terms & Conditions.

2) Annexure-B Contract Form.

3) Annexure-C Non-disclosure agreement.

4) Annexure-D Service Support Details.

5) Price Proposal form.

6) Form-3 to Price Proposal.

THIS FORMAT SHOULD BE PRESENTED IN ITS ORIGINAL FORMAT. APPLICANT’S DOCKET OR

LETTER HEAD MUST NOT BE USED FOR PRODUCTION OF ANY INFORMATION CONTAINED IN

THIS DOCUMENT.

ANY ALTERATION IN THE ENTIRE DOCUMENT SHALL RESULT IN CANCELLATION OF THE

APPLICATION.

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(Annexure-A)

Compliance of Terms & Conditions

Date:

The Zonal Manager,

Bank of India, Raipur Zonal Office.

Gentlemen,

Re: Request for Proposal for Annual Maintenance Contract of computer hardware and peripherals installed at

various Branches, Offices and Departments of Raipur Zone

Having examined the proposal Documents, the receipt of which is hereby duly acknowledged, we the undersigned submit

our bid & undertake, if our proposal is accepted, to execute the Annual Maintenance Contract in accordance with the

terms & Conditions specified in the Terms and Conditions of Contract as notified in Annexure-B.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly

observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Proposal you may receive.

Dated this ___ day of ___________2017

(Signature with seal)

(In capacity of)

Duly authorized to sign Proposal for and on behalf of

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Annexure-B

CONTRACT FORM

THIS AGREEMENT made the ___ day of _____________, 2016 BETWEEN BANK OF INDIA a body corporate

constituted under Banking Companies (Transfer of Undertaking) Act., 1970 hereinafter called “Bank”) and BANK OF

INDIA, RAIPUR ZONE, RAIPUR which expression shall include its successors and assigns and M/s.

____________________________________. Incorporated underthe Companies Act 1956 and having its Registered

Office at_________________________________________ (hereafter called “THE COMPANY”) which expression

shall include its successors and assigns.

WHEREAS THE COMPANY has agreed to provide and Bank has agreed to accept from THECOMPANY, repair and

maintenance service for the UPS system (hereinafter called EQUIPMENT) listed in Annexure A hereto as amended from

time to time, subject to the Bank paying charges to THE COMPANY on the following terms & conditions. IN

CONSIDERATION of the premises it is agreed between the parties as follows:

1. COMMENCEMENT AND TERMS

1.1 This Agreement is effective and valid for the period from 16.07.2017 to 15.06.2018.

1.2 Upon termination as provided under clause 1.1 hereinafter or after expiration of this agreement each party shall

forthwith return of the other all papers, materials and other properties of the other held by each for the purpose of

execution of this agreement.

In additions each party will assist the other party in the orderly termination of the agreement on the transfer of all aspects

hereof, tangible and intangible, as may be necessary for the orderly, non-disrupted business continuation of each party.

1.3 Individual items of EQUIPMENT and repair and maintenance service charge for such EQUIPMENT, may be added

to or withdrawn by the bank from Annexure of this Agreement by mutual written consent of both parties. PROVIDED

ALWAYS that such consent is not unreasonably withheld. In the event that individual items of EQUIPMENT are added

to Annexure, it may involve additional maintenance charges. In the event that individual items of EQUIPMENT are

withdrawn from Annexure, as described herein, then any monies prepaid on such EQUIPMENT shall be held to the

credit of Bank’s account.

2 CHARGES

2.1 The charges payable by Bank to THE COMPANY for the repair and maintenance service described herein, are

indicated in Annexure attached, and unless provided for elsewhere herein, no additional charges shall be claimed by

THE COMPANY.

2.2 THE COMPANY shall submit to Bank their invoice(s) for payments due in accordance with this Agreement, the

terms of such invoice(s) are that they shall be payable as indicated in Annexure.

2.3 All of the prices terms, warranties and benefits granted by THE COMPANY herein are comparable to or better than

the equivalent terms being offered by THE COMPANY to any of its present customers. If THE COMPANY shall

during the term of this agreement, enter into arrangement with any of its customers providing greater benefits

or more favorable terms, this agreement shall thereupon be deemed to be amended to provide the same to Bank

as if such terms were incorporated herein and are applicable hereto.

3 REPAIR AND MAINTENANCE SERVICE

3.1 During the term of this Agreement THE COMPANY agrees to maintain the EQUIPMENT in perfect working order

and condition and for this purpose will provide the following repairs and maintenance service.

a) THE COMPANY shall rectify any defects, faults and failure in the EQUIPMENT and shall repair and replace worn

out defective parts of the EQUIPMENT during Bank’s normal local working hours i.e. from 10.00 a.m to 5.00 p.m. on

all working days (Other than Bank holidays). In cases where unserviceable parts of the Equipment need replacement

THE COMPANY shall replace such parts, at no extra cost to Bank, with brand new parts or those equivalent or better

than the parts in performance. Defects, fault and failure includes all involving hardware as well as software failure

including Operating System, Antivirus, any other software as provided/instructed by bank in strict conformity with banks

setup and guideline.

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b) THE COMPANY shall provide repair and maintenance service, in response to oral including telephone notice by

Bank within 6 hours within City limits (not including intervening Sundays and Bank holidays) after such intimation

during the hours set forth in Clauses 3.1 (a) above.

c) THE COMPANY shall ensure that faults and failures intimated by Bank as above are set right within twenty four

hours (if spare not required) of being informed of the same.

d) THE COMPANY shall ensure that the any parts replaceable is replaced with new spares preferably of the same make

within 48 hours of lodging of complaint failure to which the company shall be subject to penalty.

e) THE COMPANY shall ensure that the full configuration of the Equipment is available to Bank in proper working

conditions for 95% (ninety five percent) of the time in every month.

f) THE COMPANY shall ensure that the Mean time between failures (including any malfunctioning, Breakdown or

faults) in the EQUIPMENT or any part thereof, as calculated during any and every quarter (period of three consecutive

months) is not less than 90%.

g) Preventive Maintenance : THE COMPANY shall conduct preventive Maintenance (including but not limited to

inspection, testing, satisfactory execution of all diagnostics, cleaning and removal of dust and dirt from the interior and

exterior of the EQUIPMENT, and necessary repairing of the EQUIPMENT) once within the first 15 days of the

commencement of the maintenance period and once within the first fifteen days of every subsequent month during

the currency of this Agreement, on a day and to a time to be mutually agreed upon. Notwithstanding the foregoing,

THE COMPANY recognize Bank’s operational needs and agrees that Bank shall have the right to require THE

COMPANY to adjourn preventive maintenance from any schedule time to a date and time not later than 15 working

days thereafter.

h) All engineering changes generally adopted hereafter by THE COMPANY for EQUIPMENT similar to that covered

by this Agreement, shall be made to the EQUIPMENT at no cost to Bank.

i) All repair and maintenance service described herein shall be performed by adequate number of qualified maintenance

engineers totally familiar with the EQUIPMENT and software provided by the bank.

j) THE COMPANY shall appoint residential engineer, who will maintain, at Bank’s site, a written maintenance

and repair log, and shall record therein each incident of EQUIPMENT malfunction, date and time of

commencement and successful completion of repair work and nature of repair work performed on the

EQUIPMENT together with a description for the malfunction or as regularly scheduled Preventive Maintenance. Bank

shall use the same log for recording the nature of faults and failures observed in the EQUIPMENT, the date and time of

their occurrence and the date and time of their communication to THE COMPANY.

3.2 Any worn or defective parts withdrawn from the EQUIPMENT and replaced by THE COMPANY shall become the

property of THE COMPANY; and the parts replacing the withdrawn parts shall become the property of BANK.

3.3 THE COMPANY’s maintenance personnel shall subject to clause 7 herein be given access to the EQUIPMENT

when necessary, for purposes of performing the repair and maintenance services indicated in this Agreement.

3.4 THE EQUIPMENT shall not be shifted to an alternative site and installed thereat during the currency of this

Agreement without prior written notice to THE COMPANY. However, if Bank desires to shift the EQUIPMENT to

a new site and install it thereat urgently, THE COMPANY shall be informed the same immediately,

Bank shall bear the transportation charges for such shifting and THE COMPANY shall provide necessary assistance

to Bank in doing so. This Agreement after such shifting and reinstallation would continue to be binding on THE

COMPANY and Bank.

3.5 No term or provision hereof shall be deemed waived and no breach excused, unless such waiver or consent shall be

in writing and signed by the party claimed to have waived or consented. Any consent by any party to, or waiver of a

breach by the other, whether express or implied, shall not constitute a consent to, or waiver of, or excuse for another

different or subsequent breach.

3.6 If, in any month, THE COMPANY does not fulfill the provisions of clause 3.1(c), (d), (e), (f) & (g), the

proportionate maintenance charges for that month will not be considered payable by Bank without prejudice to

the right of the Bank to terminate the contract as per the provisions of clause 11 hereinafter. In such an event THE

COMPANY will credit the proportionate maintenance charges for that month to Bank against future payments if due, or

refund the amount forthwith to Bank on demand by Bank.

3.7 Resident engineer while on leave, shall be replaced by standby engineer by the company, without delay. Failure to

which, the Bank will impose a penalty of Rs. 300 per day of absence of the resident engineer. Standby equipment has to

be provided for such items becoming non-functional for 48 Hrs since lodgment of complaint, else penalty at the rate of

Rs 100/- per day per item from 3rd day onwards shall be deducted at the time of payment. The vendor will not leave this

contract before completion of the tenure of one year. In the case of leaving the contract by vendor before completion of

tenure bank reserves the right to blacklist the company.

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4. FORCE MAJEURE

Neither party shall be liable for delay in performing obligations or for failure to perform obligations if the delay or failure

result from any of the following (whether happening in India or elsewhere) force majeure, Act of God, or any

governmental of act, fire, earthquake explosion, accident, industrial dispute, civil commotion, or anything beyond the

control of either party. The party shall use all reasonable endeavors to minimize any such delay. Upon cessation of the

event giving rise to the delay, the parties shall in so far as may be practicable under the circumstances complete

performance of their respective obligations hereunder. Notwithstanding the forgoing, if any of the above mentioned

events shall preclude THE COMPANY from meeting any or all its obligations hereunder for a period of more than 3

months, from the date or occurrence of such act, it shall be open to the BANK to rescind this contract by giving 1 months’

notice.

5. SUB-CONTRACTING

5.1 THE COMPANY will not subcontract or permit anyone other than THE COMPANY personnel to perform any of

the work, services or other performance required of the of THE COMPANY under this Agreement without the prior

written consent of the Bank.

6. EQUIPMENT ATTACHMENT

6.1 BANK shall have the right to make changes and attachments to the EQUIPMENT, provided such changes or

attachments are warranted as per changing scenario of operation.

7. SECURITY

7.1 THE COMPANY agrees that it and its personnel will at all times comply with all security regulation in effect from

time to time at Bank’s premises and externally for materials belonging to Bank.

8. CONFIDENTIALITY

8.1 THE COMPANY acknowledge that all material and information which has or will come into its possession or

knowledge in connection with this agreement or the performance hereof, whether consisting of confidential and

proprietary data or not, whose disclosure to or use by third parties may be damaging or cause loss to Bank will at all

times be held by it in strictest confidence and it shall not make use thereof other than for the performance of this

agreement, to release it only to employees requiring such information and not to release or disclose it to any other party.

THE COMPANY agrees to take appropriate action with respect to its employees to ensure that the obligations of non-

use and nondisclosure of confidential information under this Agreement are fully satisfied.

9. LIABILITY AND INDEMNITIES

9.1 THE COMPANY represents and warrants that the repair and maintenance service products hereby sold do not violate

or infringe upon any patent, copyright, trade secret, or other property right of any other person or other entity. THE

COMPANY agrees that it will and hereby does indemnify theBank from any claim directly or indirectly resulting from

or arising out or any breach or claimed breach of this warranty.

10. BUSINESS TERMINATIONS

10.1 In the event that THE COMPANY shall cease conducting business in the normal course, or wind up, make a general

assignment for the benefit of creditors, suffer or permit the appointment or a receiver for its business or assets or shall

avail itself of, or become subject to, any proceeding under any act or statute or any country or State relating to insolvency

or the protection of rights of creditors, then (at the optionof Bank notwithstanding clause 1.1 of the Agreement) this

Agreement shall terminateand be of no further force and effect and any property or rights of such other party, tangible

or intangible, shall forthwith be returned to it.

11. TERMINATION OF THIS AGREEMENT

11.1 The contractor cannot terminate this agreement except under following circumstances:

a) Under the provision of clause 1.1 of this Agreement, unless renewed by mutual consent of the parties hereto.

b) If Bank do not make payments due to THE COMPANY under this Agreement in terms of clauses 2.1 and 2.2 above.

c) If Bank do not maintain appropriate environmental conditions as indicated in clause 3.5 of this agreement.

d) Under the provision of clause 4 and or 10 of this Agreement.

12. ARBITRATION

12.1 All disputes and difference of any kind whatever arising out of or in connection with this agreement shall be referred

to Arbitration. The Arbitrator may be appointed by both the parties or in case of disagreement each party may appoint

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an Arbitrator and the decision of the Arbitrator (s) shall be final. Such Arbitration to be governed by the provisions of

the Indian Arbitration Act.

13. GENERAL

13.1 Marginal notes and headings are for guidance only and are not intended to be read or construed as part of this

Agreement.

13.2 No amendment to this agreement shall effective unless it is in writing and signed by duly authorised representative

of both parties. The TCC as per Annexure “C” of the Tender is understood to construe as an extended part of this contract

13.3 Each party warrants and guarantees that it has full power and authority to enter into and perform this Agreement,

and the person signing this Agreement on behalf of each has been properly authorised and empowered to enter into this

Agreement.

Each party further acknowledges that it has read this Agreement, understands it and agrees to bind by it.

13.4 Words importing the singular include the plural and vice versa.

IN WITNESS WHEREOF THE PARTIES HAVE EXECUTED

THIS AGREEMENT ON THE ABOVE MENTNIONED DATE.

Seal or the Company affixed in the presence of Shri. _______________________

(Authorised Signatory) Shri _____________________________________________________

Bank by its representative Shri _______________________________________________

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ANNEXURE- C

NON-DISCLOSURE AGREEMENT

WHEREAS, we ________________________________________________________, having Registered Office at

___________________________________________________, hereinafter referred to as the COMPANY, are

agreeable to offering the Annual Maintenance Cost to Bank of India, having its registered office at Raipur Zonal Office,

Information Technology Department, ___________________________________________, hereinafter refer to as the

BANK and,

WHEREAS, the COMPANY understand that information regarding the Bank’s Comprehensive on-site Maintenance

Contract of Computer Hardware Peripherals and including all applications support Solution and/or in the aftermath

thereof, it may be necessary that the COMPANY may perform certain jobs/duties on the Bank’s properties and/or have

access to certain plans, documents, approvals or information of the BANK;

NOW THEREFORE, in consideration of the forgoing, the COMPANY agrees to all of the following conditions, in order

to induce BANK to grant the COMPANY specific access to the BANK’S property /information The COMPANY will

not publish or disclose to other, nor, use in any services that the COMPANY performs for others, any confidential or

proprietary information belonging to the BANK, unless the COMPANY has first of obtained the BANK’S retained

authorization to do so ; The COMPANY agrees that notes, specifications, designs, memoranda and other data shared by

the BANK or, prepared or produced by the COMPANY for the purpose of submitting the offer to the BANK for the said

Annual Maintenance Contract, will not be disclosed to during or subsequent to submission of the offer to the BANK, to

anyone outside the BANK.

The COMPANY shall not, without the BANK’S written consent, disclose the contents of this request for Proposal (Bid)

or any provision thereof, or any specification, plan, pattern, sample or information (to be) furnished by or on behalf of

the BANK in connection therewith, to any person(s) other than those employed/engaged by the COMPANY for the

purpose of submitting the offer to the BANK and/or for the performance of the Contract in aftermath. Disclosure to any

employed/engaged person(s) shall be made in confidence and shall extend only so far as necessary for the purpose of

such performance.

Authorized Signatory

Place: Name:

Date: Designation:

Official Seal:

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Annexure – D

SERVICE SUPPORT DETAILS

NEAREST SERVICE CENTRE

District CENTRE/

CITY/TOWN

ADDRESS AND TELEPHONE NO.S OF THE SERVICE AGENT

SUPPORTING THE DESTINATIONS IN COL.1

IN RESPECT OF COL.2 PLEASE STATE

WHETHER OWN

BRANCH OR FRANCHISE

STATUS OF OFFICE,

WORKING DAYS AND HOURS

NUMBER OF SOFTWARE ENGINEERS

NUMBER OF

ENGINEERS

NUMBER OF ADMINISTRATIVE STAFF

VALUE OF MINIMUM STOCK OF SPARES / SYSTEMS

AVAILABLE AT ALL TIMES

(COMP[ULSORY)

1 2 3 4 5 6 7 8

(Signature with Seal)

(in capacity of)

Date:-

Duly authorized to sign Proposal for and on behalf of

14

PRICE PROPOSAL FORM

The Zonal Manager,

Bank of India,

Raipur Zonal Office,

Information Technology Department.

Sir,

Re: Request for Proposal for Comprehensive Annual Maintenance Contract of computer hardware

And peripherals installed at various Branches & Offices of Raipur Zone.

Having examined the proposal Documents, the receipt of which is hereby duly acknowledged, we the undersigned, offer

to carry Annual Maintenance Contract, in conformity with the said proposal documents for the sum of

Rs._____________________________________________________________________ (in words and figures) or

such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of

this proposal.

We undertake, if our proposal is accepted, to execute the Annual Maintenance Contract in accordance with the terms

and conditions specified in the Bid document.

If our proposal is accepted we will obtain the guarantee of a bank in a sum of equivalent to 10 percent of the Contract

Price for the due performance of the Contract, in the form prescribed by the Bank.

We agree to abide by the proposal and rates quoted therein for the orders awarded by the bank.

Until a formal Contract is prepared and executed, this Proposal, together with your written acceptance thereof and your

notification of award, shall constitute a binding Contract between us

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly

observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Proposal you may receive.

Dated this ___________ day of ________ 2017

(Signature with Seal)

(in capacity of)

Duly authorized to sign Proposal for and on behalf of

15

Form-3 to Price Proposal

TENTATIVE QUANTITY OF THE EQUIPMENTS PROPOSED TO COVERED UNDER COMPREHENSIVE ON SITE ANNUAL MAINENANCE CONTRACT AT VARIOUSBRANCHES/OFFICES OF RAIPUR ZONE -

Sr. Items with brief details of the

Estimated

AMC Rate per Unit Total Cost

No. Configuration/Make/Model Quantity

(Exclusive of service

tax/GST) (Excl cl. all

Amount in words

SERVICE TAX/GST)

1) LaserJet 77

2) LaserJet all in one 5

3) Cash Printer 62

4) High speed scanner 1

5) Desktop 316

6) Dot Matrix Printer 37

7) Laptop 2

8) Line Printer 11

9) Pass Book Printer 81

10) Scanner 50

11) Thin Client 89

12) Ethernet Switch 66

13) High speed printer 7

14) Deskjet printer 2

Grand Total

The prices quoted above is excluding SERVICE TAX/GST.

The quantity mentioned above is estimated and not actual. Actual quantity may vary.

Before coming into agreement, physical asset verification is to be done by the vendor on their own cost.

(Signature with Seal)

(in capacity of)

Date:-

Duly authorized to sign Proposal for and on behalf of