SalesforceADM201Summer20-large01center10-3532906

Salesforce ADM 201 Summer 2013Study this set online at: http://www.cram.com/flashcards/3532906

When working on opportunities, sales representatives atUniversal Containers need to understand how their peers have

successfully managed other opportunities with comparableproducts, competing against the same competitors.

Which feature should a system administrator use to facilitatethem? Choose 2 answers

A. Big deal alertsB. Chatter groups

C. Similar opportunitiesD. Opportunity update reminders

A system administrator has created a formula field on a leadobject to calculate a number. How can the numerical value be

mapped to the account record upon lead conversion?A. The lead formula field value can be mapped to a number field

on the account recordB. The lead formula field value can be mapped to a roll-up

summary field on the account recordC. The lead formula field value can be mapped to a formula field

on the account recordD. The lead formula field value can be mapped to a standard field

on the account record

Which field type can be used as an externalID? Choose 3 answers:A. Text fieldB. Email fieldC. URL fieldD. Number fieldE. Formula field

Which schedule type can be definedfor a product?Choose 2 answersA. RevenueB. ProductionC. QuantityD. Forecast

Which user is listed in the case history related list forcase changes made for assignment and escalation

rules?A. The owner of the case when the rule was triggered

B. The default case owner specified in the assignmentor escalation rule

C. The user who created the assignment or escalationrule

D. The automated case user specified in the supportsettings

What can be transferred from one user to anotheruser during a mass transfer of account records?

Choose 3 answers:A. Open activities

B. Closed activitiesC. Open cases

D. Related custom object recordsE. Closed cases

A sales user at universal Containers has updated theopportunity stage for an opportunity in the pipeline.

What may be updated as a result of the status change? Choose 2 answers

A. Sales quotaB. Amount rating

C. Forecast categoryD. Probability

What task can a delegated administrator perform?Choose 3 answers:

A. Manage users within specified rolesB. Create new user profiles

C. Reset passwords for all usersD. Log in as a user who has granted login access

E. Manage specified custom objects


A. The lead formula fieldvalue can be mapped to

a number field on theaccount record

B. Chatter groupsC. Similar

opportunities

A. RevenueC. Quantity

A. Text fieldB. Email field

D. Number fieldFor each object that can have custom fields, you can set

up to three custom text, number, or email fields as externalIDs. An external ID field contains record identifiers from a

system outside of Salesforce.Source: https://help.salesforce.com/apex/HTViewHelpDoc?

id=custom_field_attributes.htm&language=en

A. Open activitiesC. Open cases

E. Closed casesD. The automated case user

specified in the support settingsSource:

https://na12.salesforce.com/help/doc/en/customize_supportrules.htm

A. Manage users within specifiedroles

D. Log in as a user who hasgranted login access

E. Manage specified customobjects

C. Forecastcategory

D. Probability


Which data can be highlighted in a report usingconditional highlighting?Choose 3 answers:A. Grand totalsB. Summarized totalsC. Data fieldsE. Grouped by field namesF. Summary formula

A user received an error message whenattempting to log into Salesforce. What is the firststep the Salesforce administrator would take totroubleshoot the problem?A. Reset the passwordB. Unlock the userC. Change the login IP rangesD. View the login history

The marketing team at Universal Containers use a web to leadform to capture leads from its website and a lead assignment rule

to assign the leads to the appropriate sales representatives.How can a system administrator ensure that all leads are handled

even when they do not meet the assignment criteria?A. Specify a default lead ownerB. Specify a default lead creator

C. Create an escalation rule to route unassigned leadsD. Create a validation rule to route unassigned leads

Universal Containers has segmented its customer base into twocategories: High Wealth and Retirement. High Wealth accountsshould be visible to the High Wealth Sales Team Members only.

Retirement accounts should be visible to all sales users.How can a system administrator meet this requirement?

A. Create a new record type for the High Wealth accounts andshare the record type with High Wealth team members

B. Create a new profile for Retirement sales team members andremove read access to High Wealth account records

C. Set the OWD sharing to public read-only and create a sharingrule to

A system administrator at Universal Containers created a customobject to capture custom feedback. How can the administrator

ensure that users have access to this new object?A. Add fields from the feedback object to the account page layout

B. Create a lookup relationship from the account page to thefeedback object

C. Assign the feedback page layout to the appropriate userprofiles

D. Create a role in the hierarchy to provide user access to thenew object

Which component can be included in acustom home page layout?Choose 3:A. Analytic SnapshotsB. Dashboard componentsC. Pending approvals listD. Trending Chatter topicsE. Messages and alerts

Which privilege can be granted to members of acontent library (workspace) without modifyinguser permissions?Choose 2 answers:A. Create a new content libraryB. Share content with other users in ChatterC. Edit a member's library permissionsD. Add tags when editing content details

The cloud scheduler has which capability?Choose 2 answers:

A. The cloud scheduler can be enabled at the user profilelevel

B. The cloud scheduler allows users to view availablemeeting times on lead and contact calendars

C. Salesforce can automatically propose multiple meetingtimes based on Salesforce user calendars

D. A custom logo can be added to the meeting requestemail sent to a contact or lead.


D. View thelogin history

A. Grand totalsB. Summarized totals

C. Data fields

A. Create a new recordtype for the High Wealthaccounts and share therecord type with HighWealth team members

A. Specify adefault lead

ownerB. Dashboardcomponents

C. Pending approvals listE. Messages and alerts

C. Assign thefeedback page layout

to the appropriateuser profiles

C. Salesforce can automaticallypropose multiple meeting times

based on Salesforce user calendarsD. A custom logo can be added to

the meeting request email sent to acontact or lead.

B. Share content withother users in Chatter

D. Add tags whenediting content details


When a lead is converted and an opportunityrecord is created, which other object is related tothe new opportunity by default?Choose 2 answers:A. AccountB. CaseC. ContactD. Lead

What does the controlling field determine whenfield dependencies are being created?A. The values that appear in the dependent fieldB. The dependent fields that appear on a layoutC. The default value populated in the dependentfieldD. The field-level security for the dependent field

What does Salesforce authenticate before allowing a userto log in through the user interface?

Choose 3 answers:A. Whether the user's profile has specified business hours

B. Whether the user's profile is API enabledC. Whether the user's profile has IP address restrictionsD. Whether the user's profile has login hour restrictionsE. Whether the organization has trusted IP addresses

A user responsible for managing and creating campaigns isunable to create a new campaign, even though the user's profilehas the Create: profile permission for Campaigns. How should a

system administrator grant the correct access to the user?A. Assign the user to the standard Marketing User profile

B. Select the Marketing User checkbox on the user recordC. Grant the user delegated administration rights to campaignsD. Create a campaign sharing rule to grant access to the user

Which statement about Community experts is true?Choose 2 answers:

A. Community experts can be designated forSalesforce Ideas

B. Community experts can manage Salesforce Ideascategories

C. Community experts are designated by an iconD. Community experts can delete inappropriate

community content

What is required to make a user an approver in theapproval process?

A. The user must be in the same role as the approvalsubmitter in the role hierarchy

B. The user must opt in to receive email alters whenan approval is requested

C. The user must be set up as a delegated approverD. The user must have read permission for the object

in the approval process

What is affected by changing thedefault locale for an Organization?A. Date fieldsB. CurrencyC. Time zoneD. Language

What should a system administrator consider when settingup Mobile Lite?

Choose 2 answers:A. Mobile Lite configurations can be created for each user

profileB. Mobile Lite must be enabled before users can install itC. Mobile Lite provides access to standard objects and

dashboardsD. Mobile Lite users must have a mobile license assigned

to them


A. The values thatappear in the

dependent fieldA. AccountC. Contact

B. Select theMarketing User

checkbox on the userrecord

C. Whether the user's profile hasIP address restrictions

D. Whether the user's profile haslogin hour restrictions

E. Whether the organization hastrusted IP addresses

C. The user mustbe set up as a

delegated approver

A. Community experts can be designated for Salesforce IdeasC. Community experts are designated by an icon

A community expert is a member of the community who speakscredibly and authoritatively on behalf of your organization. When a

community expert posts a comment or idea, a unique icon(Community Expert Icon) displays next to his or her name so

other community members can easily identify credible informationwithin the community. The Salesforce administrator can designate

as many community experts as necessary.

B. Mobile Lite must be enabledbefore users can install itC. Mobile Lite provides access tostandard objects and dashboardshttp://www.salesforce.com/docs/en/blackberry117/bb_intro.htm

A. Date fieldsThe default country or geographicregion that is selected for new usersin the organization. This settingdetermines the format of dates,times, and names in Salesforce.


What is used to create a relationship between anOpportunity object and a Campaign object?Choose 2 answers:A. Campaign hierarchy fieldsB. Campaign influence related listC. Opportunity sales processD. Primary campaign source field

Which option is available to a system administrator whenmanaging passwords for Salesforce Users?

Choose 3 answers:A. Administrators can reset passwords for all users at onceB. Administrators can enforce all numeric password policyC. Administrators can assign a password to a set of users

D. Administrators can customize the message sent tolocked out users

E. Administrators can grant users the password neverexpires" permission"

Universal Containers requires that its Salesforceaccount data including attachments be backedup weekly. Which tool should a systemadministrator use to accomplish this?A. Account report exportB. Data loaderC. Account analytic snapshotD. Data export service

Which statement about sharing rules is true?Choose 2 answers

A. Sharing rules grant read/write or delete access torecords

B. Sharing rules are required in public read/writeorganizations

C. Sharing rules open up access to recordsD. Sharing rules grant record access to roles and

public groups

Sales representatives at Universal Containers should be notifiedany time support cases related to accounts they own change

status.How can a system administrator accomplish this?

A. Enable field history tracking to send an email alert to theaccount owner

B. Create a workflow rule to send an email alert to the accountowner

C. Create an escalation rule to notify the account ownerD. Create an auto-response rule to send an email alert to the

account owner

A system administrator created a custom object for a recruitingapplication to track open positions. The administrator needs to giverecruiting users the ability to read, create, edit and delete position

records.How should the administrator proceed?

A. Modify a standard profile and enable the custom objectpermissions

B. Use an existing standard profile that will automatically have thecustom object permissions enabled

C. Create a custom profile and enable the custom object permissionsD. Use an existing custom profile that will automatically have the

custom object permissions enabled.

Where can the multi-language solutionfeature be enabled?Choose 2 answers:A. Public solutionsB. Self-service portalC. Salesforce ContentD. Solution tab search

Match the automation rules with theorder in which they are processed.Assignment Rules Workflow RulesValidation RulesEscalation Rules


A. Administrators can resetpasswords for all users at onceD. Administrators can customize themessage sent to locked out usersE. Administrators can grant users thepassword never expires" permission"

B. Campaigninfluence related listD. Primary campaign

source field

C. Sharing rules open up access torecordsD. Sharing rules grant record accessto roles and public groupshttp://na15.salesforce.com/help/doc/en/security_about_sharing_rules.htm

D. Data export serviceThe weekly export service allowsorganizations to export a complete set oftheir salesforce data including allattachments for archival purposes. A systemadministrator can request a data export onceevery seven (7) days.

C. Create a customprofile and enable the

custom objectpermissions

B. Create a workflowrule to send an emailalert to the account

owner

1. Validation Rules2. Assignment Rules

3. Workflow Rules4. Escalation Rules

A. Public solutionsB. Self-service portal

http://na15.salesforce.com/help/doc/en/customize_solsettings.htm


What is a capability of Salesforce Knowledge?Choose 2 answers:

A. Knowledge automatically creates a solution for eachnew article

B. Knowledge uses data categories and roles to makearticles visible to specific users

C. Knowledge only allows a single article type across alldata categories

D. Knowledge allows an organization to share articles withpartner portal users

Which feature restricts a user's ability to loginto Salesforce?Choose 2 answers:A. Trusted IP rangesB. Login hoursC. Login IP rangesD. Password policies

Regional sales users at Universal Containers sell to both businessand consumer accounts. However, sales users are unable to see the

set of stages that apply to consumer opportunities.How can an administrator correct the problem?

A. Remove all but one record type from the regional sales teamprofile

B. Check for a validation rule that restricts the visibility of theopportunity stages

C. Assign the relevant record types and sales processes to theregional sales team profile

D. Ensure that regional sales users are routing consumeropportunities to the appropriate approver

Which permission is required to convert a lead?Choose 2 answers:A. Transfer" access for leads, accounts,contacts and opportunitiesB. "Import leads" profile permissionC. "Create" and "Edit" access for leads,accounts, contacts and opportunitiesD. "Convert Leads" profile permission

When should a system administrator consider using theSalesforce AppExchange?

Choose 2 answers:A. To find answers to Salesforce application questionsB. When standard Salesforce functionality needs to be

extendedC. To submit ideas for Salesforce application

enhancementsD. When looking for pre-built custom applications and

tools.

Criteria-based sharing rules can be created forwhich objects?Choose 3 answers:A. LeadsB. CampaignsC. ContactsD. OpportunitiesE. Accounts

What action can a user with the standard systemadministrator profile take?

Choose 3 answers:A. Access a log of the records a user has viewed

B. Delete user recordsC. Reset all user passwords

D. Assign feature licenses to usersE. Define and assign custom profiles to users.

A system administrator at Universal Containers needs to preventsales representatives from editing fields on an opportunity once

the opportunity has been moved to a closed stage.Which data validation tool can be used to accomplish this?

Choose 2 answersA. Formula fields

B. Data Validation rulesC. Record Types and read only page layouts

D. Workflow field updates


A. Trusted IPranges

B. Login hoursB. Knowledge uses data

categories and roles to makearticles visible to specific users

D. Knowledge allows anorganization to share articles

with partner portal users

C. Create" and "Edit"access for leads,

accounts, contactsand opportunities

C. Assign the relevantrecord types and sales

processes to the regionalsales team profile

C. ContactsD. OpportunitiesE. AccountsYou can create criteria-based sharingrules for accounts, opportunities, cases,contacts, and custom objects.

B. When standard Salesforcefunctionality needs to be

extendedD. When looking for pre-built

custom applications and tools.

B. Data Validation rulesC. Record Types and read only

page layoutshttps://success.salesforce.com/ans

wers?id=90630000000gsUBAAY

C. Reset all user passwordsD. Assign feature licenses

to usersE. Define and assign

custom profiles to users.


What can a marketing user do using the ManageMembers button on a campaign record?

Choose 2 answers:A. Create a custom report including all campaign

membersB. Import new leads and associate them with the

campaignsC. Associate existing opportunities with the campaign

D. Associate existing contacts with the campaign

Which customization option is available for standardfields?

Choose 3 answers:A. Delete standard fields

B. Edit picklist values for standard fieldsC. Change the field type of standard fields

D. Rename standard field labels in the user interfaceE. Remove non-required standard fields from a page

layout

Which setting can a system administrator controlin the Salesforce user interface?Choose 3:A. Enable spell checkerB. Enable enhanced list viewsC. Enable customizable recent itemsD. Enable hover detailsE. Enable Chatter for specific users

Sales managers need to view and report on sales revenue acrossan entire company without having access to a custom object that

tracks personal time off requests.Which permission should a system administrator enable in acustom profile to meet this requirement in a private sharing

model?A. Read for Accounts

B. View All DataC. Read for Opportunities

D. View All for Opportunities

What will occur when a system administrator creates adynamic dashboard?

A. The data displayed varies based on the user viewingthe dashboard

B. The dashboard components resize based on the deviceusers to view the dashboard

C. The dashboard refreshes automatically whenever theunderlying data changes

D. The dashboard automatically send an email when theunderlying data changes

Universal Containers has certain customers that must be placed on the DoNot Contact (DNC) list. A system administrator needs to ensure that salesrepresentatives do not contact these customers. Which step should the administrator take to enforce this requirement?Choose 3 answers:

A. Make the DNC contact records private to all sales usersB. Filter the DNC contacts from mass email list views shared with salesusersC. Select the Mass Email checkbox on the DNC contact recordD. Remove the phone number and email address fields from the contactpage layout for DNC contactsE. Add the

Universal Containers has multiple support teams. One teamhandles technical support issues and another handles billing

issues.When would a system administrator consider introducing a new

record type for cases?Choose 2 answers:

A. When different field-level security is requiredB. When different record access is requiredC. When multiple page layouts are required

D. When different picklist values are required

A system administrator at Universal Containers needs tomass update the lead source on a number of opportunity

records.How can this be accomplished?

Choose 2 answersA. Use similar opportunities to update the opportunitiesB. Create a list view for opportunities and update using

inline editingC. Export opportunities and update using the import wizardD. Export opportunities and update using the data loader


B. Edit picklist values for standardfields

D. Rename standard field labels inthe user interface

E. Remove non-required standardfields from a page layout

B. Import new leads and associatethem with the campaignsD. Associate existing contacts withthe campaignhttp://na15.salesforce.com/help/doc/en/campaigns_members_using.htm

B. View AllData

A. Enable spell checkerB. Enable enhanced list

viewsD. Enable hover details

A. Make the DNC contact recordsprivate to all sales usersB. Filter the DNC contacts from massemail list views shared with sales usersE. Add the Do Not Contact field to thecontact layout and make it visible for allsales user profiles

A. The data displayedvaries based on the

user viewing thedashboard

B. Create a list view for opportunitiesand update using inline editingD. Export opportunities and updateusing the data loaderC is wrong because Opportunitiescannot be imported

C. When multiple pagelayouts are required

D. When different picklistvalues are required


Universal Containers needs to use cases to manage bothcustomer support and internal change requests.

Which functionality should a system administrator use to meet thisrequirement?

Choose 3 answers:A. Page Layouts

B. Support processesC. Validation rules

D. Delegated administrationE. Record types

How would you create all collaborative access to the accounts,contacts, contracts, opportunities, and cases of a US Sales Rep,

an APAC Sales Rep and an EMEA Sales Rep?A. By creating three account sharing rules to share the records

between the three sales reps.B. By creating a public group for the three Sales Reps and oneaccount sharing rule to share the public group's records with

itself.C. By changing the organization-wide defaults for Accounts to

Public Read/Write.

Which Settings cannot be modified for anindividual user? (Pick all that apply)a. Localeb. User Interfacec. Languaged. Search Settingse. Currency

Which profile component would youuse to make a field required?a. Lookup fieldb. Formula fieldc. Related listd. Page Layout

A US Sales rep is reporting that the newopportunities she creates do not default to theUS Dollar Currency and she has to change themmanually. How do you resolve this?a. Change corporate setting in Company Profile.b. Enable advanced currency mngt.c. Change the personal currency on user record.d. Change the record currency for oppty.

Which statements are true about business processes?(Pick the best answers)

a. Each business process is associated with one or more recordtype.

b. Each record type is associated with one or more businessprocess.

c. For opportunity objects, record types are created before businessprocesses.

d. Record types implement business processes through page layoutse. Record types help track sales lifecycles across divisions, groups or

markets.

Settings determine what users can see in the user interface.Which of the following settings can be modified by an admin.

Please select all that apply.A. Apps

B. Customize AppsC. Tabs

D. Run ReportsE. Record Types

F. Mass EmailG. Page LayoutsH. Creating Leads

I. Fields

Can tasks and eventsbe customized?

YES or NO?


B. By creating a public groupfor the three Sales Reps andone account sharing rule to

share the public group'srecords with itself

A. Page LayoutsB. Support processes

E. Record types

D. PageLayout

B. User InterfaceD. Search

SettingA. Each business process is associated with one or more

record type.D. Record types implement business processes through

page layouts.http://my.safaribooksonline.com/book/-

/9781849683067/implementing-business-processes-in-salesforce-

crm/ch06#X2ludGVybmFsX0h0bWxWaWV3P3htbGlkPTk3ODE4NDk2ODMwNjclMkZjaDA2bHZsMXNlYzA1JnF1ZXJ

5PQ==

C. Change thepersonal currency

on user record.

YES, Tasks and Events canbe customized.

http://na15.salesforce.com/help/doc/en/adding_fields.htm

A. AppsC. TabsE. Record TypesG. Page LayoutsI. Fieldshttp://na15.salesforce.com/help/doc/en/customize_ui_settings.htm


Which of the following statements are true about importingdata using the import wizard? (Pick all that apply)

A. You can import accounts, contacts, leads, solutions, andcustom objects using the import wizard

B. You can work with both records of data and metadataC. When importing data, file size cannot exceed 100MBand each record in the file cannot be bigger than 400KB.

D. Standard users can import up to 50,000 account orcontact records per session.

Match the report format on the left with its description below.Tabular Report Matrix Report

Summary ReportJoined Report

A simple list of records with no subtotalsRelated data displayed in blocks

A list of records sorted into groups with subtotalsSummarizes data in a grid against horizontal and vertical criteria

Identify the statements that define the data loader? (Select all thatapply)

A. Can be used only to insert or extract Salesforce RecordsB. Can be used to Insert, update, delete or export Salesforce

recordsC. Can be used only to update and delete Salesforce recordsD. Can be used to read, extract and load data from CSV files.

E. Can be used to read, extract, and load data from any MicrosoftOffice file

Access to a report isdetermined by the folder

in which the report isstored. True or False?

Identify the statements that are true about thedeactivation of a user? (Select all that apply)

A. All records associated to the user are deleted fromSalesforce.

B. The user can continue to access Salesforce withhis credentials

C. The integrity of historic data is maintainedD. The user is prevented from accessing Salesforce.E. Deactivation frees up a salesforce user license.

What can be modified using the ReportOptions at the top of a SummaryReport? (Select All that Apply)A. Time FrameB. How the records are groupedC. The columns DisplayedD. The fields that are summarized

For how many days will RecycleBin hold deleted data?

A. 10B. 5C. 8D. 15

Which statement is NOT true for custom summaryformulas?

A. You can have a maximum of 5 on a reportB. The formula can reference other summary formulasC. The calculation only applies to the summary rows,

not detail rowsD. The formula can reference custom formula fields in

the data.


Tabular Report =A simple list of records with nosubtotals

Summary Report=A list of records sorted into groupswith subtotals

Matrix Report = Summarizes data in a grid againsthorizontal and vertical criteria to compare related totals

Joined Report = Related data displayed in blocksSource: Online course: Analyze Your Data Your Way

with Reports

A. You can import accounts, contacts, leads,solutions, and custom objects using the import wizard

C. When importing data, file size cannot exceed100MB and each record in the file cannot be bigger

than 400KB.https://help.salesforce.com/HTViewHelpDoc?id=data_import_wizard.htm&language=en_US

TRUE. Access to areport is determinedby the folder in whichthe report is stored.

B. Can be used to Insert, update, delete orexport Salesforce recordsD. Can be used to read, extract and loaddata from CSV files.https://na15.salesforce.com/help/doc/en/inserting_updating_or_deleting_data.htm

A. Time FrameB. How the records are groupedSource: Online course: Analyze

Your Data Your Way withReports

C. The integrity of historic data ismaintained

D. The user is prevented fromaccessing Salesforce.

E. Deactivation frees up asalesforce user license.

B. The formula canreference other summary

formulasRepeated Q. Check row 83

D. 15 daysSource: Training PDF


Which tasks can an Administrator perform? (Select allthat apply)

A. Run a report on Monday, and then schedule thesame report to run every Monday for the next four

weeks.B. Schedule a report to run only a week from today

C. Schedule a report to be emailed to a recipient whois not a user.

D. Schedule a report to run at approximately 6:00pm

What characteristics apply to standardreports? (Select all that apply?)A. Are out of the box reportsB. Can be deletedC. Can be modified and overwrittenD. Can be modified and saved as newreports

Which type of reports can beused to create a Dashboard?

A. StandardB. Custom

C. Standard OpportunityD. Standard Account

What are the two main parts ofworkflow?

A. Actions and time triggersB. Rules and Actions

C. Email Alerts and Field UpdatesD. Rules and Tasks

If you add a chart component to a dashboard,you can choose between which of the followingchart types?( Select all that apply) A. Horizontal BarB. Chronological OrderC. Vertical ColumnD. LineE. Pie

When are workflow rules evaluated?A. Before a record is deletedB. When a record is created orupdatedC. After a record is createdD. When a record is cloned

Users with different accesslevels who run the same

report at the same time willalways see the same data.

True or False?

Match the workflow steps with their setup requirements1. Task

2. Email Alert3. Field Update

4. Rulea. Select a template

b. Select the subject. Status, and Priorityc. Set Criteria

d. Select a Field


A & Dhttps://help.salesforce.com/apex/

HTViewHelpDoc?id=reports_content.htm&languag

e=en

A. Run a report on Monday, and then schedule thesame report to run every Monday for the next four

weeks.B. Schedule a report to run only a week from today

D. Schedule a report to run at approximately 6:00pmhttps://na15.salesforce.com/help/doc/en/reports_admin

istrative.htm

B. Rulesand Actions B. Custom

B. When a record is created orupdatedSource:http://login.salesforce.com/help/doc/en/workflow_field_updates_reevalute_wf.htm

A, C, D, Ehttps://help.salesforce.com/apex/

HTViewHelpDoc?id=chart_types.htm&language=e

n

Task = Select the subject.Status, and Priority

Email Alert = Select a templateField Update = Select a Field

Rule = Set CriteriaFALSE


If a lead does not meet anyof the criteria specified inthe assignment rule, it willbe assigned to the default

lead owner. True or False?

What are the two main parts ofworkflow?

A. Actions and time triggersB. Rules and Actions

C. Email Alerts and Field UpdatesD. Rules and Tasks

The web-to-case featurehas more template

options than Web-to-lead? TRUE or False

When are workflow rules evaluated?A. Before a record is deletedB. When a record is created orupdatedC. After a record is createdD. When a record is cloned

Which steps are required to enable and create an AnswersCommunity?

A. Enable the Answers FeatureB. Create an Answers community and rename the default Internal

CommunityC. Make the Answers Tab visible to any profiles that should have

access to the Answers Community.D. Make the Communities tab visible to all users.

E. Manually add the profile permissions "Create" and "Edit" allprofiles that should have access to the Answers Community.

D. Make the Communities tab visible to all users.

Match the workflow steps with their setup requirements1. Task

2. Email Alert3. Field Update

4. Rulea. Select a template

b. Select the subject. Status, and Priorityc. Set Criteria

d. Select a Field

Which steps are required when enabling the Escalate to Casefeature? (Select All that Apply)

A. Make sure trusted community members have the profilepermission Create" on the Case object.

B. Edit each case page layout to include the question field.C. Set field-level security on the Question field, making it visible to

trusted community members.D. Add the "Escalate to Case" button to the Question page layout.

E. Make sure trusted community members have the profilepermission "Escalate" on the Question object.

If a lead does not meet anyof the criteria specified inthe assignment rule, it willbe assigned to the default

lead owner. True or False?


B. Rulesand Actions

TRUESource:

https://login.salesforce.com/help/doc/en/creating_as

signment_rules.htm

B. When arecord is created

or updated TRUETask = Select the subject.

Status, and PriorityEmail Alert = Select a templateField Update = Select a Field

Rule = Set Criteria

A. Enable the Answers FeatureB. Create an Answers community and rename the default Internal

Community"Starting with Summer 13, Answers isnt available for new

organizations. Now you can use Chatter Answers, a self-serviceand support community where users can post questions and

receive answers and comments from other users or your supportagents. Chatter Answers brings together Case, Questions and

Answers, and Salesforce Knowledge articles in a unifiedexperience. Existing organizations will continue to have access to

Answers if it was enabled prior to the Summer 13 release.

TRUEA, B, CSource:

https://na15.salesforce.com/help/doc/en/salesforce_case_impleme

ntation_guide.pdf


The web-to-case featurehas more template

options than Web-to-lead? TRUE or False

Which of the following are the best practicesfor naming conventions? (Select all thatapply)A. All lowercaseB. No SpacesC. No PunctuationD. Use numbers not letters

Similar Questionscan be merged.True or False

How can Lookup fields help keep your dataclean?A. They restrict who can enter dataB. They restrict the number of choices availablefor a fieldC. They allow you to override fields on a pagelayoutD. They can make fields conditionally required

Once the question has aBest Answer", that

answer is automaticallyconverted to a solution.

True or False"

Which statement about custom Summary formulas inReports is true? (There are two correct answers)

A. Reports can be grouped by a custom Summary formularesult.

B. Custom summary formulas can reference a formula fieldwithin a report.

C. Custom summary formulas can reference anothercustom summary formula.

D. Custom summary formulas can be used in a report builtfrom a custom report type.

What is the most common identifierwhen searching for duplicate records?A. AddressB. Phone NumberC. NameD. ID

In Ideas, the best way to monitor newpostings is to regularly review which tabs?A. Popular Ideas and Recent IdeasB. Recent Ideas and Top All-TimeC. Recent Ideas and CommentsD. Recent Ideas, Top All-Time andComments


B & CSource: TRUE

B. They restrict thenumber of choicesavailable for a field

Source:

FALSESource:

B & DSource:

https://na15.salesforce.com/help/doc/en/reports_report_type_guidelines.htm

D - Shows a list of fields not allowed on custom report types. D isnot there so I guess its okay.

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_csf_tips.htm&language=en

C is WRONG: A summary formula can't reference anothersummary formula.

FALSESource:

CSource:http://login.salesforce.com/help/doc/en/salesforce_ideas_implementation_guide.pdfPage 13

CSource:


Data Cleansing is the process of:A. Transferring data from on repository toanotherB. Improving existing data by linking additionaldata sourcesC. Creating format consistency and removingbad dataD. Identifying and merging duplicate records

What are the limits for the Account + Contacts importwizard per session?

A. 1000 records for end users. 10,000 records forAdministrator importing for multiple users.

B. 50 records for end users. 5000 records forAdministrators importing for multiple users

C. 500 records for end users. 50000 records forAdministrator importing for multiple users.

D. End users cannot import records. 50,000 forAdministrators importing for multiple users.

If you need to insert, update, delete, orextract data, what is your best tool to use?A. Import WizardB. Data LoaderC. Connect for OfficeD. Excel Connector

If you are importing records fromOutlook or ACT! You do not

need to check the fieldsmappings, since they aremapped automatically by

Salesforce. True or False?

The Excel Connectoris an unsupported

tool. True or False?

What is the difference between the 15 character and18 character Salesforce Record IDs? (Select all that

apply)A. There is no difference

B. The 15 character ID is case insensitiveC. The 15 character ID is case sensitive

D. The 18 character ID is can insensitive meaning thatthe ID reads the same in either upper or lower case

characters

How can you create a CSV file prior to importing datain SF?

A. Use the Save As command in ExcelB. Choose Export to a CSV in the Outlook Import

WizardC. Choose Export to a CSV in the ACT! Import Wizard

D. Use the Save As command in NotepadE. All of the above

If you have defined anexternal ID field on a

record, it is not necessaryto have a Salesforce

record ID. True or False?


C. 500 records for end users. 50000records for Administrator importingfor multiple users.Source:http://login.salesforce.com/help/doc/en/importing.htm

C. Creating format consistency andremoving bad dataSource:http://www.salesforce.com/assets/pdf/misc/BP_Admins.pdfPage 5

FALSESource:http://login.salesforce.com/help/doc/en/import_prepare.htmTrue, Only for contacts. Not sure for otherimports, so I guess that may be the reasonthe answer is false. (?)

B. Data LoaderSource:

http://login.salesforce.com/help/doc/en/data_loader.htm

C & DSource:

http://help.salesforce.com/apex/HTViewSolution?

id=000004383&language=en_US

TRUESource:https://success.salesforce.com/answers?id=90630000000grYHAAYAs of last year for sure, based onforum comments.

FALSESource:

http://www.salesforce.com/us/developer/docs/api/Content/field_ty

pes.htm#i1435616

E. All of the aboveSource:

http://login.salesforce.com/help/doc/en/import_export.htm


Which of the following statements are correct? (Selectall that apply)

A. Records can be loaded into Salesforce in any order.B. Master and Parent records should be loaded first sothat the detail and child records can be mapped to the

appropriate Master/Parent record IDC. Detail/Child records can be mapped using the

Parent record ID or an External ID

What are data validation rulesexecuted on?A. RecordB. ObjectC. Page LayoutD. Field


A. Data Loader can support loads of 50,000 recordsB. The Data Loader is also known as the import wizard

C. The Data Loader can be setup to run scheduleddata loads or exports

D. The Data Loader uses SOQL to construct queries

In Salesforce, what does Data Storageinclude?A. Attachments, Documents, and SalesforceContent ObjectsB. Everything except Attachments,Documents, and Salesforce Content ObjectsC. Only Salesforce Content ObjectsD. Only Attachments and Documents


A. The Excel Connector is a supported tool fromSalesforce

B. The Excel Connector is not a supported tool bySalesforce

C. The Excel Connector is an open-source toolproviding bi-directional access to Salesforce from an

Excel Spreadsheet

You can use the DataLoader to mass

delete attachments.True or False?

When scrubbing dirtydata, its best to keep the

records in Salesforce.True or False?

How often can manually export requestsbe made using the Data Export Tool?A. Every dayB. Once every six daysC. Once a monthD. No Limit


D. FieldsSource:http://login.salesforce.com/help/doc/en/fields_about_field_validation.htmThey are "executed" on the individualfields but apply to the records.

B & CSource:http://login.salesforce.com/help/doc/en/importing_unified.htmhttp://salesforce.stackexchange.com/questions/270/can-i-import-child-records-using-the-parents-external-id?rq=1

B. Everything except Attachments,Documents, and Salesforce ContentObjectsSource:http://na15.salesforce.com/help/doc/en/admin_monitorresources.htm

A, C, DSource:

http://www.salesforce.com/us/developer/docs/dataLoader/index.ht

m

TRUESource:

http://login.salesforce.com/help/doc/en/performing_mass_deletes.

htm

B & CSource:

https://success.salesforce.com/answers?id=90630000000grYHAAY

As of last year for sure, based on forum comments.http://wiki.developerforce.com/page/Force.com_Excel_Con

nectorThis is similar to the Force.com connector description. Not

too sure regarding this. (?)

B. Once every six daysSource:http://login.salesforce.com/help/doc/en/admin_exportdata.htmYour organization can generate backup filesof your data on a weekly or monthly basisdepending on your edition.

FALSESource:

Cleaning dirty data is to removedirty records from salesforce.


What is a method to provide access todocuments within Salesforce without quicklyusing all of your document storage?A. Weekly Export ServiceB. Export Attachments through the Data LoaderC. Mass Delete RecordsD. Store Attachments Locally

Noah is a salesforce user for AW Computing. He justcalled Rob, the SF Admin because he gets a loginerror message when he tries to login to Salesforce.

What should Rob do first to troubleshoot this issue forthe user?

A. Reset the usernameB. Reset the password

C. Unlock the userD. View the login History

The Mass Deletefeature includes an

automatic data backupstep? True or False?

What path would the user click to grant loginaccess to the administrator?A. Setup /Manage Users/UsersB. Setup/ My Personal Information/Grant LoginAccessC. Setup/ My Personal Information/ PersonalInformationD. Setup/ Customize/ Grant Login Access

The new user business process at AW Computing specifies that theCEO, vice presidents, sales directors and sales reps have access toSalesforce. The process also specifies that IT managers do not haveaccess to Salesforce. For this scenario, when would you add a new

user to Salesforce? (Select all that apply.)A. John, the VP of sales, leaves the company to work for a

competitor.B. Ella, the IT manager, moves into a new position as a sales

director.C. Mai, the sales rep, is promoted to a sales director

D. Mac joins the company as a sales director

Which statement about custom Summary formulas inReports is true? (There are two correct answers)

A. Reports can be grouped by a custom Summary formularesult.

B. Custom summary formulas can reference a formula fieldwithin a report.

C. Custom summary formulas can reference anothercustom summary formula.

D. Custom summary formulas can be used in a report builtfrom a custom report type.

What field in the user record must be uniqueacross all Salesforce users and must be inthe form of an email address?A. EmailB. AliasC. UsernameD. Community Nickname

What should a system admin consider before importing a set ofrecords into Salesforce? ( There are two correct answers)

A. The import file should include a record owner for each record.B. Currency field values will default to the personal currency of

the record owner.C. Data should be de-duplicated in the import file prior to import.

D. Validation rules are not triggered when importing data using theimport wizard.


D. View the login HistorySource:

Class Notes

D. Store Attachments LocallySource:http://www.sundoginteractive.com/sunblog/posts/the-tradeoffs-of-saving-files-inside-or-outside-of-salesforce

B. Setup/ My PersonalInformation/Grant Login AccessSource:https://help.salesforce.com/HTViewHelpDoc?id=granting_login_access.htm

FALSESource:

http://login.salesforce.com/help/doc/en/admin_massdelete.htm

B & DSource:

https://na15.salesforce.com/help/doc/en/reports_report_type_guidelines.htm

D - Shows a list of fields not allowed on custom report types. D isnot there so I guess its okay.

https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_csf_tips.htm&language=en

C is WRONG: A summary formula can't reference anothersummary formula.

B & DSource:A- No Need to add a userC- No new user need, user change.B&D - people move into roles thathave access to Salesforce.

A. The import file should includea record owner for each record.C. Data should be de-duplicatedin the import file prior to import.

C. UsernameSource:

https://www.salesforce.com/form/signup/freetrial-force-lb.jsp


Sales Representatives at Universal Containers need assistance fromproduct managers when selling certain products. Product managersdo not have access to opportunities, but need to gain access when

they are assisting with a specific deal. How can a system adminaccomplish this?

A. Notify the product manager using opportunity update reminders.B. Enable Opportunity Teams and allow users to add product

managers.C. Use similar opportunities to show opportunities related ti the

product manager.D. Enable account teams and allow users to add the product

manager.

Which Feature is not available inSalesforce.com ?A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login HoursD. Organization based Login IP ranges

Universal Containers needs to track the manufacturer and modelfor special car companies. How can the system admin ensure

that the manufacturer selected influences the values available? A. Create the manufacturer field as a dependent picklist and the

model as a controlling picklist.B. Create a lookup field from the manufacturer object and the

model object.C. Create the manufacturer field as a controlling picklist and the

model as a dependent picklist. D. Create a multi-select picklist field that includes both

manufacturers and models.

For how many days deleted recordsare kept in the Recycle Bin?A.15B. 30C. 45D. 60

What should a system admin use to disableaccess to a custom application for a group ofusers?A. ProfilesB. Sharing RulesC. Web TabsD. Page layouts

Which of the following is the best way tomake the Field Mandatory for everyone?A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security

Which Workflow evaluation Criteria cannot beused for Time Dependent Workflows?A. When a record is created, or when a record isedited and did not previously meet the rulecriteria.B. Only when a record is created.C.Every time a record is created or edited.D. All 3 criteria's can be used.

Which of the following is not a StandardSalesforce.com Application?A. ServiceB. SalesC. Call CenterD. CommunityE. Marketing


C. OrganizationBased Login

HoursB. Enable Opportunity

Teams and allowusers to add product

managers.

A. 15 DaysC. Create the

manufacturer field as acontrolling picklist and the

model as a dependentpicklist.

D. Field LevelSecurity A. Profiles

A. Service C. Every time arecord is createdor edited


Which of the field types cannot beused as an External Id?A. Text FieldB. Number FieldC. Picklist FieldD. Email Field

Which of the following profile permissions willenables the User to edit any record, regardlessof the Sharing Model?A. Customize ApplicationB. View Setup and Configuration C. View All DataD. Modify All Data E. None of the Above

Which of the following cannot be on thecontrolling side of the Dependent Picklist?A. Checkbox B. Custom Picklist C. Standard Picklist D. Multi Select Picklist

Can an administrator change the profilesettings of the Standard Solution Managerprofile?A. YESB. NOC. Depends on the setting of the AdminProfile

Do Validation rules get enforcedon the Lead Conversion?

A. YesB. No

C. Depends on OWD

Queues cannot be created on whichObject in salesforce.com?A. Lead B. Case C. Account D. Custom Object

On Lead Conversion, the Close Date of thenewly created opportunity is automatically setto?A. BlankB. Today ()C. Last Day of Current QuarterD. Last Day of Current MonthE. Last Day of Current Year

Which of the following is not a valid businessprocess in Salesforce.com?A. Sales ProcessesB. Marketing Process C. Lead Processes D. Support ProcessesE. Solution Processes


D. ModifyAll Data

C. PicklistField

B. NO. An administratorcan not change the profilesettings of the StandardSolution Manager profile.

D. Multi-Select Picklist

C. AccountC. Depends on OWD

During lead convert, Apex triggers are fired, anduniversally required custom fields and validationrules are enforced, only if validation and triggersfor lead convert are enabled in your organization.https://help.salesforce.com/apex/HTViewHelpDoc?id=leads_notes.htm&language=en

B. MarketingProcess C. Last Day ofCurrent Quarter


What is the significance of Primary Master Detail Relationship in a Junction Object?A. Look and Feel is inherited from PrimaryMaster Object. B. Record Ownership is inherited from PrimaryMaster Object.C. No such Significance.D. Both A & B

A custom field is made Read only from the Fieldlevel security and Required from Page layout.The Field will be...A. Read Only for the UserB. Required for the UserC. Throws an error and dont allow to makeRead only field Mandatory from page layout.D. User is given a choice in a pop up window

Can the User Records be permanently deletedfrom the Salesforce.com?A. YesB. NoC. Depends the profile setting of theAdministratorD. User Records can be archived so that theyare available on request.

Which of the following is not a Roll Upsummary field operation?A. SUMB. MAXC. MIN D. Count E. Average

Which of the following objects cannot beimported via the Salesforce.com ImportWizard?A. Leads B. AccountsC. OpportunitiesD. Solutions

How many fields can be enabled for trackingon a custom Object?A. 10B. 20C. 30D. 40E. None of the Above

Salesforce.com record Ids are Identical in?A. Production and Config Only Sandbox B. Production and Developer SandboxC. Production and full Copy Sandbox D. Record Ids are always different indifferent environment

Which of the following is not part of theProfile?A. User License B. Page Layout C. Record TypesD. Field Level Security E. Roles


A. Read Onlyfor the User

D. Both A &B

E. Averagehttp://login.salesforce.com/help/doc/en/fields_definin

g_summary_fields.htmB. No

B. 20 C.Opportunities

E. Roles C. Productionand full CopySandbox


How many Custom Summary Formula Fieldsare allowed on a single Report?A. 5B. 10C. 15D. 20E. No limit

Which Import functionality of salesforce.comshould be used if one needs to import the30000 Cases in Salesforce.com?A. Import Wizard B. Data Loader C. Any one of A or B D. None of A or B

Is it possible for a user tosee different Set of data inReport and in a Dashboardbased on the same Report?

Yes or No?

All dashboard viewers see databased on the security settings ofthe Running Userregardless of

their own personal securitysettings. True or False?

Which of the following is not an availablefunction in the Formula Fields?A. HyperlinkB. SubstituteC. RpadD. Vlookup

How many custom fields can be createdon an object in an unlimited Edition?A. 100B. 200C. 500D. Unlimited Fields

Which of the following cannot be used as asource report for the Analytical Snap Shot?A. Tabular Reports B. Summary Reports C. Matrix Reports D. All can be used

Which Type of Reports can't be usedto create groups of data or charts?A. Tabular B. Summary C. Matrix D. None of the Above


B. DataLoader

A. 5 CustomerFormulas per

report

TRUE YES

C 500Fields D. Vlookup

A. Tabular C. MatrixReports


How many Roll Up summary fields can becreated in the enterprise Edition on a CustomObject?A. 10B. 20C. 30D. No restrictions on the number of fields

What happens when a user owns anopportunity record but does not have theRead permission on Opportunity Object?A. He still sees the Opportunity record B. He is not able to see the OpportunityRecord C. This case can never arise

A opportunity team is a set of users thatnormally work together on _________ ?A. Accounts B. LeadsC. OpportunitiesD. ContactsE. Cases

A Account team is a set of users thatnormally work together on _________?A. AccountsB. LeadsC. OpportunitiesD. ContactsE. Cases

Which feature in SFDC combines a list view andrelated records into one screen with different frames so

that users have all the information they need wheninteracting with Salesforce.com?

A. AccountsB. Asset

C. ConsoleD. Call CenterE. Campaign

Conditional highlighting can not beused for?A, Tabular ReportsB. Summary ReportsC. Matrix ReportsD. None of the above

On which OWD sharing defaults the SharingRules cant be defined?A. OWD is privateB. OWD is Public Read OnlyC. OWD is Public Read/WriteD. Sharing rules can be created on any of theabove items.

Which of the following is an automatedprocess your organization can use toapprove records in Salesforce.com?A. Validation ProcessB. Approval ProcessC. Workflow RulesD. Record Types


B. He is not able tosee the Opportunity

Record B. 20

A. Accounts C.Opportunities

A. TabularReports C. Consule

B. ApprovalProcess

C. OWD isPublic

Read/Write


Which of the following Email Templatecannot be used to send a mass email?A. Text B. HTML with Letterhead C. Custom HTML D. Visualforce

Is it possible for users tooverride their own forecasts

and forecasts for usersbelow them in the forecast

hierarchy? Yes or No?

Which of the following object does notsupport the Business process?A. LeadB. AccountC. OpportunityD. CaseE. Solution

With sharing rules one canmake automatic exceptions tothe organization-wide default

for defined sets of users.True or False?

In which of the following edition you cancreate a Managed Package?A. Professional Edition B. Full Test SandboxC. Developer Edition D. Unlimited Edition E. Enterprise Edition

An opportunity that reaches the thresholdwith 80% probability will trigger additionalalerts if the probability subsequently goeshigher to 85%.A. YesB. NoC. Depends on the settings

Can a user restrictaccess with the helpof the sharing rules?

Yes or No?

Which of the following types ofpackages can be upgraded?A. Managed PackagesB. Unmanaged PackagesC. Both A and BD. None of the Above


YES D.Visualforce

YESB. Account

https://na1.salesforce.com/help/pdfs/en/salesforce_busproc

ess_cheatsheet.pdf Page1

B. NO C. DeveloperEdition

A. ManagedPackages No


Which of the following feature allows you tosend an email when an opportunity reachesa threshold value?A. Validation RuleB. Big Deal AlertC. Opportunity AlertD. Big Ticket Email

Escalation rules only runduring the business hours

with which they areassociated. True or

False?

Conditional Highlightingonly applies to the first

summary field column inthe table. True or False?

Customizable Forecastingis a prerequisite in order

to enable territorymanagement. True or

False?

Unmanaged packages donot include locked

components but can beupgraded. True or False?

The Running Userconcept in Dashboard

allows users to view Datawhich normally they cannot view. True or False?

Auto Response rules work on whichobjects?A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases

Can a user create hisor her own defaultSales Team? YES

OR NO?


TRUE B. Big DealAlert

TRUE TRUE

TRUE FALSE

YES A. Leadsand Cases


How many ranges can be defined in thecase of a Conditional Highlighting?A. 2B. 3C. 4D.5

Formatting of report ismaintained when it isexported via PrintableView. True or False?

When are the formula fieldsRecalculated?A. Every 15 MinutesB. Every Time they are seenC. After every DML OperationAdmin can set the time of refresh

Which one is the following is a salesforce.com definition fora Lead?

A. Any person, organization or company that may beinterested in your products and services, not yet customers

B. An organization, individual or company involved withyour business such as customers, competitors and

partners C. Any potential revenue-generating event i.e. sales deal D. Any individual or influencer associated with an account

How do you find out that the ApprovalProcess is edited?A. Last Modified by FieldB. Audit TrailC. History Record on Approval page layoutD. All of the above

If you delete an email from acase and then delete the case,you will not be able to retrieve

the deleted email from theRecycle Bin. True or False?

How many Solution records can be importedvia Import Wizard?A. 500B. 5000C. 50,000D. Solutions Records cannot be imported viaImport Wizard

What should be the Advanced filter Conditions to meet therequirement Find contacts owned by Poo that have a title of

CFO, functional role of CFO, or reports to the CFO? 1) Title equals CFO

2) Functional Role equals CFO3) Reports To equals CFO

4) Contact Owner contains PooA. (1 OR 2 OR 3) AND 4

B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4


TRUEhttp://help.salesforce.com

/apex/HTViewSolution?id=000005095&language=

en_US

B.3https://success.salesforce

.com/answers?id=90630000000h3e3AAA

Ahttps://success.salesforc

e.com/answers?id=90630000000gvTiAAI

B. Every time they areseen.

https://success.salesforce.com/answers?

id=90630000000h38eAAA

TRUEhttp://na15.salesforce.com/help/doc/en/cas

es_email.htm

D. All of the aboveSource:

A:http://na15.salesforce.com/help/doc/en/wf_approval_setting

s.htmB:

http://na15.salesforce.com/help/doc/en/admin_monitorsetup.htm

C:http://na15.salesforce.com/help/doc/en/approvals_getting_

started.htm

A. (1 OR 2 OR 3) AND 4https://success.salesforce

.com/answers?id=90630000000gstSAAQ

C. 50,000http://na15.salesforce.com/help/doc/en/imp

orting.htm


How many User records can be imported viaImport Wizard?A. 500 B. 5,000 C. 50,000 D. User Records cannot be imported viaImport Wizard

When you insert arecord using the API, are

Validation rulesrespected? YES OR NO

Which of the following is true about Page layouts?A. Control the layout and organization of detail and edit

pages B. Control which fields, related lists, and custom links users

see, on detail and edit pages only C. Control which standard and custom buttons display on

detail pages and related listsD. Determine whether fields are visible, read only, or

required, on detail and edit pages only E. All of the Above

Scheduled reports run inthe time zone of the user

who schedules thereport. TRUE OR FALSE

To email a report to otherusers, the report must be ina public folder with accessgranted to the other users.

True or False?

All users who access tothe same report at thesame time will see thesame data. TRUE or

FALSE?

When a field is deletedfrom the page layout,does it is also deleted

from the Object? YES orNO

Reports show only theinformation you can accesswhere as Dashboards showinformation which you even

cannot access. TRUE or FALSE


YEShttp://boards.developerforce.com

/t5/Apex-Code-Development/Validation-rules-

mandatory-fields-while-inserting-records-in/td-p/551393

D. User Records cannot beimported via Import Wizardhttp://na15.salesforce.com/h

elp/doc/en/importing.htm

TRUEhttps://success.salesforce

.com/answers?id=90630000000gycFAAQ

E. All of the abovehttp://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm

FALSEhttp://na15.salesforce.co

m/help/doc/en/salesforce_analytics_overview_cheat

sheet.pdf

TRUEhttps://success.salesforce

.com/answers?id=90630000000gycFAAQ

TRUEhttp://na15.salesforce.co

m/help/doc/en/salesforce_analytics_overview_cheat

sheet.pdf

NOhttp://help.salesforce.com

/apex/HTViewSolution?id=000003629&language=

en_US


Which of the following are not controlled bythe Page layouts?A. Custom Fields B. Sections C. Related List D. Custom ButtonE. Validation Rule Error message

Which one is the following is a salesforce.com definition foran opportunity?

A. Any person, organization or company that may beinterested in your products and services, not yet customers

B. An organization, individual or company involved withyour business such as customers, competitors and

partners C. Any potential revenue-generating event i.e. sales deal D. Any individual or influencer associated with an account

If a field is visible in the search layout but hidden forcertain users via the field-level security settings then which

of the following statement is true?A. The field-level security overrides the search layout and

the field will be hidden for all users B. The field will still be visible in search layout to all the

users C. The field-level security overrides the search layout and

the field will be hidden for those users D. None of the above

Which of the following make a Userrecord Unique?A. ProfileB. Email IDC. UsernameD. Role

If a Report is run which returns 20,000records then...A. All 20K records are displayed in the UI B. First 2K records are displayed in the UI C. 10 Reports each having 2K records arecreated D. Report Fails and an error is reported

Which of the following is NOT controlled by the PageLayout?

A. How detail and edit pages are organized B. Field properties like visible, read-only and required C. Controlling which fields, related lists, and Custom

Links users sees.D. Page section customizations

E. Rollup summary

On deleting a Tab from an Application ____A. Deletes the Tab from Salesforce.com B. Deletes the tab from that Application C. Deletes that particular Object of whoseTab is deleted D. All of the Above

What does the dashboard snapshot on the Home Pagedisplay?

A. Only the dashboard determined by the SystemAdministrator

B. You cannot display a dashboard on the Home Page C. The first two rows of any of your available

dashboards D. The first row of any available dashboards

E. The Complete Dashboard set by the User himself


C. Any potential revenue-generating event i.e. sales dealhttp://www.salesforce.com/sales-

cloud/opportunities-quotes.jsp

E. Validation Rule Errormessage

https://help.salesforce.com/apex/HTViewHelpDoc?

id=fields_about_field_validation.htm&language=en

C. Usernamehttp://www.salesforce.com/us/developer/docs/api/Content/sforce_api_object

s_user.htm

C. The field-level security overridesthe search layout and the field will

be hidden for those usershttps://na15.salesforce.com/help/doc/en/customize_layoutoverview.htm

E. Rollup summaryhttps://na15.salesforce.com/help/doc/en/customiz

e_layoutoverview.htm

B. First 2K records are displayedin the UI

https://help.salesforce.com/apex/HTViewHelpDoc?

id=faq_reports_common_limits.htm&language=en

D. The first row of anyavailable dashboards

https://success.salesforce.com/ideaView?

id=08730000000BqcD

B. Deletes the tabfrom that Application

?


Though multiple campaigns canbe influential, you can only

designate one campaign as theprimary campaign source on theopportunity. TRUE or FALSE?

Case escalation rules triggeredon the last modification will bereset each time a user adds anactivity or sends an email fromthe case record. True or False?

Customer Portal userscan view the tags sectionof a page, if it is includedin a page layout. True or

False?

Is it possible to haveSidebar search

enabled with GlobalSearch? YES or NO?

If Custom Fiscal Yearsare enabled then youcannot use Standard

Forecasting. TRUE orFALSE?

Is it possible to reporton the converted

Leads? YES or NO?

It is possible for anAccount to be part ofmultiple Territories?

Yes or No?

The opportunities fields of thecampaign statistics section on acampaign detail page will only be

populated for the campaigndesignated as the primary

campaign source. True or False?


FALSEhttps://success.salesforce.com/ans

wers?id=90630000000ghBNAAYhttps://na15.salesforce.com/help/doc/en/salesforce_case_implementati

on_guide.pdf

TRUEhttp://na15.salesforce.co

m/help/doc/en/faq_campaigns_how_can_i_track.htm

NOhttp://na15.salesforce.com/help/doc/en/sea

rch_overview.htm

FALSEhttps://na15.salesforce.com/help/

doc/user_ed.jsp?target=customize_tag_settings.ht

m&loc=helpion=Customizing

YEShttps://na15.salesforce.com/help/doc/en/lea

ds_notes.htm

TRUEhttps://na15.salesforce.com/help/doc/en/ad

min_about_cfy.htm

TRUEhttp://na15.salesforce.com/help/doc/en/cam

paigns_edit.htm

YEShttp://na15.salesforce.com/help/doc/en/terri

tories_def.htm


Case escalation rules triggeredon the last modification will bereset each time a user adds arelated comment to the case.

True or False?

What of the following statements is True?A. Tasks allow you to track the specific actions you plan to

perform or have performed; Email Alerts cannot track specificactions

B. Email Alerts allow you to track the specific actions you plan toperform or have performed, Tasks cannot track specific actions C. Email Alerts and Tasks allow you to track the specific actions

you plan to perform or have performed D. Email Alerts and Tasks cannot track the specific actions you

plan to perform or have performed

For custom object records toappear in search results

associated tab only needs toexist; the tab does not have to bevisible to users. True or False?

Recent Item can be found?A. Edit Page Layout

B. Detail Page LayoutC. Sidebar

D. Related List

Will two different usersget the same search

results on searching for acommon keyword? YES

or NO?

_________ are words or short phrases that users canassociate with most Salesforce.com records to

describe and organize their data in a personalizedway?

A. ViewsB. Tags

C. DashboardsD. Home Page Layout

E. Apps

Are Tags searchableform standard Search

component?YES OR NO?

What happens when a user clicks on the CreateNew Apps option present in the List of Appssection?A. User is taken to a Create new App Page insalesforce.com B. User is taken to App Exchange C. User is taken to developer.force.com page D. None of the above


A. Tasks allow you to track the specific actionsyou plan to perform or have performed; EmailAlerts cannot track specific actionshttps://success.salesforce.com/answers#!/feedtype=SINGLE_QUESTION_DETAIL&id=90630000000ggoJAAQhttp://na15.salesforce.com/help/doc/en/customize_wfalerts.htm

FALSEkinda

http://na15.salesforce.com/help/doc/en/case_histor

y.htm

C. Sidebarhttp://na15.salesforce.com/help/doc/en/rec

ent_items.htm

TRUEhttp://na15.salesforce.com/help/doc/en/co_

search.htm

B. Tagshttps://na15.salesforce.com/help/doc/en/tag

_overview.htm

NOkindahttp://na15.salesforce.com/help/doc/en/search_unified_results_filter.htmhttp://na15.salesforce.com/help/doc/en/search_unified_how_search_works.htm

C. User is taken to developer.force.com pageNot sure this is correct. Tried it myself and Iwas never directed to that url. I think A iscorrect.https://help.salesforce.com/apex/HTViewHelpDoc?id=dev_tabsetcreate.htm&language=en

YEShttp://na15.salesforce.com/help/doc/en/tag_search.htm#searching_tags


__________ are a collection of Force.com componentsand applications that are made available to other

organizations through the AppExchange.A. Application

B. ObjectC. Workflow Rules

D. PackagesE. Visual Force Page

When does Inline editing updates thefield?A) When the field is saved/updatedB) When the record is saved/updatedC) When the return key is pressedD) All of the Above

You can set the Tab asa Landing Tab while

creating the Tab for theObject. True or False?

Dashboards can becreated by using Standard

Reports as SourceReports. TRUE or

FALSE?

Which of these is NOT a StandardSalesForce.com Profile?A. Marketing UserB. Sales UserC. Contract ManagerD. Solutions Manager

Which tool should be used toImport more then 65000 records

in Salesforce.com?A. SFDC Import Wizard

B. Data Loader

Which of the following is true that can cause data losswhen an existing custom field is changed?

A) Changing to or from type Date or Date/Time B) Changing to Number from any other type

C) Changing to one Currency from any other currencytype

D) Changing to number from PercentE) Both A & B F) Both B & D

Which of the following is NOT aStandard Salesforce.com Functionality?A. Email to LeadB. Email to CaseC. Web to LeadD. Web to Case


B. When the record issaved/updated

http://na15.salesforce.com/help/doc/en/getstart_inli

ne_editing.htm

D. Packageshttp://na15.salesforce.com/help/doc/en/sha

ring_apps.htm

FALSEhttps://help.salesforce.com/apex/HTViewHelpDoc?id=dashboards_create.htm&language=enhttp://lms.cyberu.com/Content/53afe513-ba0c-4c8b-98a7-86f7e7347ceb/index_lms.html

FALSEhttp://na15.salesforce.com/help/doc/en/creating_custom_object_tabs.htm

B. Data Loaderhttp://na15.salesforce.com/help/doc/th/when_to_use_the_data_loader.htm

B. Sales Userhttp://na15.salesforce.com/help/doc/en/stan

dard_profiles.htm

A. Email to Leadhttp://na15.salesforce.com/help/doc/en/customizesupport_email.htmhttp://na15.salesforce.com/help/doc/en/setting_up_web-to-case.htmhttps://na15.salesforce.com/help/doc/en/setting_up_web-to-lead.htm

E. Both A and Btechnically, D falls under B, so it

should be A, B and Dhttp://na15.salesforce.com/help/doc/en/notes_on_changing_custo

m_field_types.htm


Which of the following is Not a MandatoryField while creating a User Record?A. ProfileB. RoleC. AliasD. Community Nickname

What is Salesforce? ( Select theIncorrect option)A) Sales Force AutomationB) Marketing Automation C) Campaign Management D) Customer Support Management

A user successfully logins at 3:00 PM, What happens at3:31 PM, if the Login hours for the users Profile are set

from 7:30 AM to 3:30 PM?A) User is automatically Logged Out

B) User keeps working continuously without any issuesC) User is asked in a Popup window if he would like to

extend his sessionD) User is logged out once he tries to do any DML (Data

Manipulation) Operation i.e. Save, Edit etc.

Users can be restricted to view a particularfield in views, searches and reports by hidingthe field at?A) Field Level Security B) Page Layout C) User Profile D) None of the Above

What is the Impact on a User of the Organization levelLocale Changes?

A) The default Locale of the user is also set to the newOrganization Level locale

B) The User is asked for a Choice; if he would like tochoose New Organization Locale or his own LocaleC) No Impact on the User as he keeps using his own

default LocaleD) From a new session, user will see everything in the

New Organization Locale

What is the number of valuesallowed in dependent picklist?A. 5B. 10C. 100D. 300

APIs are not available for use inwhich Salesforce.com edition?A) Developer EditionB) Professional EditionC) Enterprise EditionD) Unlimited Edition

Partners Portal: User log-in to web portal rather

than throughsalesforce.com portal.

TRUE or FALSE?


C. CampaignManagement

This is retardedB. Role

http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_user.htm#topic-title

No role field in this object

A. Field Level Securityhttp://na15.salesforce.com/help/doc/en/admi

n_fls.htm

D. User is logged out once he triesto do any DML (Data Manipulation)

Operation i.e. Save, Edit etc.http://na15.salesforce.com/help/doc/en/users_profiles_epui_login_hours

_edit.htm

D. 300http://na15.salesforce.co

m/help/doc/en/fields_dependent_field_consideration

s.htm

C. No Impact on the User as hekeeps using his own default

Localehttps://na15.salesforce.com/help/doc/en/company_information_fiel

ds.htm

TRUEhttp://na15.salesforce.com/help/doc/en/partner_portal_about.htm

B. Professional Editionhttp://www.sfdcstatic.com/assets/pdf/datasheets/DS_SalesCloud_EdCompare.pdf -- kindahttp://www.salesforce.com/us/developer/docs/api/Content/sforce_api_quickstart_intro.htm


Field-level securitycannot be used to

make a field required.TRUE or FALSE?

On Lead Conversion a Lead Object Customfield can not be mapped to Which Objectcustom field?A. AccountB. ContactsC. CaseD. Opportunity

Calendar and Taskactivities are both tasksand scheduled calendar

events. TRUE or FALSE?

Which of the following is not acomponent of a profile?A. RolesB. Record TypeC. Field Level SecurityD. Page Layout

A custom multi-selectpicklist can be a

controlling field for adependent field. TRUE or

FALSE?

You can map a custom lead field to only one of the followingobjects at a single instance. (Select the best combination)

I. AccountII. ContactsIII. Cases

IV. OpportunitiesA. I & II

B. I, II & IIIC. II, III & IVD. I, II, & IV

Record types are used to implement custombusiness processes by associating them tospecific.A. RecordsB. AccountsC. Page LayoutsD. Campaigns

List view can? (Select the best combination) I. Be enabled and disabled by individual users

II. Print up to 1000 records in print viewIII.Print list can be exported to excel

IV. Show up to 2000 records in the record count displayA. I & IIB. II & IIIC. II & IVD. I & IV


C. Casehttps://na15.salesforce.com/help/doc/en/lea

ds_convert.htm

TRUEhttp://na15.salesforce.com/help/doc/en/adm

in_fls.htm

A. Roleshttps://na15.salesforce.com/help/doc/en/admin_userprofiles.htm

TRUEhttp://na15.salesforce.com/help/doc/en/acti

vities.htm

D. I, II, & IVhttps://na15.salesforce.com/help/doc/en/lea

ds_convert.htm

FALSEhttp://na15.salesforce.co

m/help/doc/en/fields_dependent_field_consideration

s.htm

C. II & IVhttp://na15.salesforce.com/help/d

oc/en/customviews_print.htmhttp://help.salesforce.com/apex/

HTViewSolution?id=000170670&language=en_US

C. Page Layoutshttps://na15.salesforce.com/help/doc/en/customize_recordtype.htm


What statement is true regarding a custom fieldformula?A. 4000 Character is the limit on compiled sizeof the formula.B. Can contain formulas up to 4000 characterC. Formula can reference themselvesD. Not reference standard, custom or otherobjects

The Scope in the reportwizard determines whatrecords you can see andthe time frame. True or

False?

You can map a custom lead field to only oneof the following objects at a single instance(Select the incorrect option)?A. Account B. ContactsC. OpportunitiesD. Cases

The Field Pane in the report wizard determines:A. Numerical Fields aggregated to display subtotals

and grand totals B. Sets if records thats share a common value a

particular field C. Determine what records you can see and the time

frame D. Reflects the list of fields available for your report

columns

A company that uses customfiscal year: A standard forecast

option is unavailable.Administrator will have to build a

custom forecast for the same.True or False?

Custom Filters are sets ofrecords that's share a

common value in aparticular field. True or

False?

A Report type in the report wizard determines:A. Determines which object or related objectsyou can report on. B.Additional criteria that you can set to limit thedata that you see.C. Determines how the records are organized D. Reflects the list of fields available for yourreport columns

Which is not a component of thereport builder?A. Report TypeB. GroupingC. Summarized FieldsD. Summary Formula


TRUEhttp://www.salesforce.co

m/us/developer/docs/workbook/Content/reports_2.ht

m

A. 4000 Character is the limit oncompiled size of the formula.Actually, it's 3900http://na15.salesforce.com/help/doc/en/customize_formulas.htmhttp://wiki.developerforce.com/page/An_Introduction_to_Formulas

D. Reflects the list of fieldsavailable for your report columnshttp://www.salesforce.com/us/developer/docs/workbook/Content/r

eports_2.htm

D. Caseshttps://na15.salesforce.com/help/doc/en/lea

ds_convert.htm

FALSE. Custom Filters areadditional criteria that you can

set to limit the data that you see.http://www.salesforce.com/us/developer/docs/workbook/Content/r

eports_2.htm

TRUEhttps://na15.salesforce.com/help/doc/en/ad

min_about_cfy.htm

D. Summary Formulahttp://www.salesforce.co

m/us/developer/docs/workbook/Content/reports_2.ht

m

A. Determines which object orrelated objects you can report on.http://na15.salesforce.com/help/doc/th/reports_report_type_def.htmhttp://na15.salesforce.com/help/doc/th/reports_defining_report_types.htm


What can be viewed using theProcess Visualizer?A. Sales ProcessB. Workflow RulesC. Support ProcessesD. Approval Processes

Which function can be performed usingenhanced profile management?A. Merge ProfilesB. Make Mass permission modifications acrossmultiple profilesC. Make mass profile name changesD. Edit profile permissions directly in a list view

What Cannot be done using the Salesforce toSalesforce connection finder?A. Survey customers for their use of SalesforceB. Custom Brand an email sent to IdentifyConnectionsC. Survey partners for their use of Salesforce.D. Identify the Salesforce System Admin atanother company.

Which statement is TRUE regarding lookup filters?(Choose 2 Answers)

A. The special date values "Today" and "This Month"are valid criteria options.

B. Lookup Filters are case sensitiveC. Lookup filters are available in the Partner and

Customer Portals.D. Lookup filters can restrict lookup dialog results base

on fields on the source object.

When looking at a vertical column chart, whatcan a user click on to drill down to a filteredsource report?A. Individual UsersB. Legend EntriesC. Component HeaderD. The Y-AxisE. The X-Axis

Which statement is TRUE regarding high volumeportal users? ( two answers)A. Are allotted extra data storage usage.B. Can view documents from ContentworkspaceC. Cannot own an account recordD. Are not assigned to roles in the role hierarchy

Which is a capability of a campaign? (Choose 2 answers)A. Convert leads to contacts from the campaign record.B. Track the number of business accounts related to a

campaign.C. Add Campaign members to other related campaign

using an Apex TriggerD. Update the campaign member status of a lead using the

manage campaign member feature.

Which types of fields can a lookup filter be applied to?(Choose 3 Answers)

A. Hierarchical relationship fieldsB. Lookup fields to the Activity object

C. Lookup fields to the Account, Contact, user andcustom objects

D. Relationship fields for a record owned by queuesE. Master-Detail relationship fields.


B. Make Mass permission modifications acrossmultiple profiles

D. Edit profile permissions directly in a list viewNot sure this is true anymore ----

http://na15.salesforce.com/help/doc/en/users_profiles_using_enhanced_ui.htm

https://success.salesforce.com/answers?id=90630000000ghVdAAI

https://success.salesforce.com/ideaView?id=08730000000Gsbp

D. Approval Processeshttp://na15.salesforce.com/help/doc/en/approval_process_viewer.htm

B. Lookup Filters are case sensitiveC. Lookup filters are available in thePartner and Customer Portals.http://na15.salesforce.com/help/doc/en/fields_lookup_filters_defining.htmhttps://na15.salesforce.com/help/doc/en/fields_lookup_filters_notes.htm

D. Identify the Salesforce System Admin at another company.http://na15.salesforce.com/help/doc/en/partner_survey_about.htm

https://na15.salesforce.com/help/doc/user_ed.jsp?h