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Salesforce Capabilities
vAbout us
Houston, TX
(Headquarters)
Dallas, TX
(Regional)San Diego, CA
(Regional)
Hyderabad, INDIA
(Offshore)
Kastech delivers IT services with special focus on innovation and adopting excellent delivery practices. Our offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, quality assurance services. Business Portfolio:
Consulting- Staff Augmentation
Application Development- Implementations, Upgrades
Application Maintenance- Testing Services- Support Services
Resources:
200+ resources globally100+ highly skilled resourcesat India Delivery Centre (Hyderabad)
Locations:
Headquarters at Houston, TX Regional offices at Dallas and
San Diego Offshore Delivery Centre at Hyderabad,
India
St. Louis, MO
(Regional)
Dubai, UAE
(Regional)
vServices
Cloud
Services
ERPTechnologies
IT Staffing ManagedServices
Security Management
01 02 03 04 05
Cloud based solutions that encompass: • Web and mobile
development• Service oriented
architecture • Software as a Service
(SaaS) • Enterprise integrated
services • Infrastructure as a
service (IaaS)
ProjectManagement Services
Implementation, Upgrade, Support Services & 24X7
Infra Support Services
Testing Services - Test Planning/Execution,
Automation, Perf Testing
Staffing Services
Retail, Healthcare, Education, Logistics, Federal Technologies – Oracle-PeopleSoft, Microsoft, SAP, Salesforce
Enterprise application services covering the entire life cycle including :• customizations and
integration• Implementations and
rollouts Upgrades and consolidation
• Application managed and testing services
• Maintenance and support services.
Full spectrum of professional services to assist in:• Implementation• Development and
integration Support• Change Management• Training and
management
All our Products and Solution divisions are efficiently and thoroughly backed up by our Managed Services • Annual Maintenance
Contract • Resident Engineers &
Technology Staffing Services.
• Data Center Management Services.
Our service-based approach and risk intelligence capabilities will jumpstart your security efforts.• Align to clients business,
security, and compliance needs.
• Available both in cloud and on-premise.
• Validate key security controls and improve important safeguards.
vCRM Offerings – Across Verticals
Life Sciences
< T E C N O L O G Y S E R V I C E S >
Media and
PublishingTelecom
Financial
Services
Scope Cost Time Quality Productivity Communication Risk
Para
mete
rsS
erv
ices
Pro
cesses
Scoping & Package
AssuranceImplementation Global Rollout Upgrade
Production Support &
Maintenance
Standardization & Continuous
improvement
Service Level
Management
Sharing of best
practices
Resource utilization &
optimization
Metrics,
Measurement &
Tracking
Quality AssuranceCustom Delivery
ModelResource
ManagementFunctional & Technical
CompetenciesProject
Management
Hi Tech Healthcare PharmaEnergy &
Utilities
< C O N S U L T I N G >
Change ManagementTraining
CRM
Governance
CRM RoadmapCRM Strategy
Cu
sto
mer
Pro
cess
Ou
tso
urc
ing
SLA Management Cost Optimization
vSalesforce Offerings
ImplementationsProven expertise in Continuous Delivery and Continuous integration on Salesforce platform.
Expertise in Salesforce.com Data Governance and Compliance using "Salesforce Shield”
Expert advise in salesforce.com latest AI and IOT platform products such as “Einstein"
Expertise in Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, Analysis Cloud and Community Cloud
Data Governance & Compliance
Advisory Services
Cloud Services
Expertise in leveraging salesforce native "App exchange”, by bring in faster and cost effective solutions to the table.
vCRM Practice
• Banking, Mortgage and Insurance • Communications & Media• Hi-tech & Manufacturing • Logistics• Pharmaceuticals• Life Sciences & Healthcare
…operates in multiple verticals
• Business and Technology Consulting • Customer Operations Roadmap and
Strategy • Package Evaluation • Implementation / Rollouts• Upgrades• Support and Maintenance
…offers a full basket of services
• Consultants trained and experienced in all Salesforce.com cloud services
• Experienced resources, Mix of technical and functional profiles
• Salesforce.com Certified Architects, Administrators, Developers & Consultants
…has world class consultants
• Salesforce.com, Oracle CRM• Complimentary Technologies• CTI Solutions , BPO• Reporting & BI• Integration Middleware• Shell Scripts, Java, EJB, J2EE, JSP XML,
J2ME
...operates across technologies
• Over 30+ successful engagements in last 2 years;
• More than 90% of engagements involve development & implementation
• Over 95% of work done offshore• 90% of projects completed in time • Strong Alliances with Oracle, SAP,
Salesforce.com
…creating success stories
• Framework for knowledge management • Methodologies and artifacts for
accelerated execution • Infrastructure for solution evaluation and
pre-validation• Implementation of best practices for
scalable solutions• Governance on the salesforce.com limits
and security model •
…leverages the CRM CoE
vCRM Implementation Methodology
ProjectStart
ExecutiveWorkshop
PLAN DESIGN DEPLOYDEVELOP
Project
PlanningSession
Business
Process Reviews
Report of Findings
Setup
Configuration
Data Mapping & Testing
Integrate & Extend
Curriculum Development
UAT
Iterate?
UAT
Iterate?
yes
Migrate Data
Freeze Configuration
Conduct Training
Project Wrap Up
ProjectEnd
no
vProject Management Methodology
vEngagement Roadmap
Planning &Strategy
Pre-Sales Design & Process Review
Develop & Integrate
Deploy & Support
Kastech ACTIVITIES
Salesfoce.com ACTIVITIES
• CRM Education• Industry, Customer,
Market, Competitive Analysis
• Hypothesis Formulation/Scenario Building
• Technology/AllianceAssessment
• Define Purpose• Project Planning• Resource Assessment• CRM/Business Strategy • Train/Rollout Strategy • Sales Effectiveness• Metrics & CSF’s• Operating Procedures
•Business Process Design•Requirements Definition•Process Configuration•Communication Plan*•Training Plan*•Rollout Plan*
• Training & Delivery • Performance Measurement• Feedback & Improvement*• Growth Planning & Building*• New Feature Development*
• Application Configuration*• System Integration*• Custom Software
Development*• Testing*• Data Migration• Tools Development*
•Best Practices Support•Process Consistency •Engagement Mgmt or Project Mgmt
•Project Reviews
•Engagement Mgmt or Project Mgmt
•Technology Assistance•Project Reviews & Project Sign-off
• Customer Support• Technical Support• Infrastructure Controls • Upgrade/New Release
Migration - Training
INVENTION => BUSINESS DESIGN => BUSINESS MOBILIZATION => TECHNOLOGY DELIVERY =>
TRAINING & DEVELOPMENT => BEST PRACTICES => RELATIONSHIP MGMT => CONTINUOUS IMPROVEMENT=>
• Customer Qualification• Sales Support • Contract/SOW Support• Strategy Development• Best Practice Support • Resource Planning• Project Planning
• Partner Training• Partner Certification • Process Curriculum
vEngagement Models
O N S I T E All resources placed onsite, at
clients place
Resource working out of our offshore
delivery center
Resources Offsite – Onshore
Lower Risk/ SLA Driven
Local Subject Matter Expertise
Streamlined Offshore Delivery
Cost Effective
Leverage best skill mix.
O F FS H O R EO F FS I T E
At Kastech we believe in Cost efficient Models for our customers keeping in mind the quality of the delivery and resource efficiency
vWhy us ?
Kas
tech
• CRM Practice has critical presence in Financial Services, Pharmaceuticals, Telecom , High Tech, Life Sciences sectors
• Strong Domain Knowledge
• Leveraging CRM implementations in large organizations
• Pioneered the Offshore Delivery Model and has been successfully deploying it for the last decade
Sale
sfo
rce
.co
m
• The leaders in hosted CRM market
• Salesforce.com is the first billion dollar Cloud CRM Company.
• Salesforce.com rocketed from ranking 22 to 12 in terms of total CRM revenue
• More than 77000 customers worldwide and growing !
The Kastech – Salesforce.com value proposition is aimed at bringing in value to the customer in the following areas –
• Leverage Kastech Delivery Model for a faster, more cost efficient deployment
• Leverage Salesforce.com’s flexibility and implementation methodology to deliver enterprise scale agile CRM in minimal time
• Leverage Kastech’ strong Domain knowledge to deploy industry specific solutions through Salesforce.com’s AppExchange Marketplace
FACTS Bringing in Value >
vValue Proposition
Kastech Value proposition
Offshore Delivery Model
– Reduces Project Implementation Lifecycle
– Lower TCO (Total Cost of ownership)
Domain Knowledge
– Experience in varied domains ranging from Pharmaceuticals, Healthcare , Life Sciences, Media, Communications, Hi Tech , Energy & Utilities etc.
– Huge expertise in Industry specific best practices and large scale implementations
– Trained and Certified Resources
Large scale CRM deployments
– Successful CRM deployments in the last 2 years with over 60% of work done offshore
Kastech Quality Assurance
– Highly robust and tested processes in place to ensure defect free delivery
– Quality Adherence
Customer Satisfaction - On Time, On Budget
Certified Professionals Rich functional & technical talent Fixed Bid Projects Global Delivery Cost Effective, Reliable, Experienced
Specialized Custom Offerings
Consulting On-Demand – Pay As You Go option Jump Start, Fast Track, Enterprise, Tailor Made On Demand packages – Fixed bid & Fixed duration, T &M, CTM
vSuccess Stories
Salesforce ”ISV”
Clients
EXAMPLE TEXT
Medical Tarnsporta-ion Client
• Implemented contract Life cycle management on salesforce platform
• Developed and Delivered Integration with both up stream and down stream systems
• Implemented Salesforce Service Cloud
• Configured and customized full CTI Integration and Case Management
• Implemented Salesforce Sales Cloud
• Configured and customized Lead Management, Opportunity Management, Referral Management and Treasury Management.
• Implemented Salesforce Community Cloud using Lightening experience
• Performed full life cycle development
Financial Client
Higher Education
Client
Commercial banking client
• Developed and delivered a custom UI for users for Salesforce Independent Software Vendors
• Support and Delivery for ISV vendors.
• Implemented Return Management Authorization system using salesforce platform
• Developed and Delivered partner community for preferred vendors
Consumer
Product Client
vContacts
6918 Corporate Dr , Suite A-1Houston, TX 77036
Phone: +1 281 724 4566Fax: +1 281 725 6464
Sri BandlaEmail: [email protected]: +001 832 651 4843
Suresh KatamreddyEmail: [email protected]: +001 210 859 3259
Sridhar KEmail: [email protected]: +001 832 478 7741
