VOLUME 45 NUMBER 15 JULY 19, 1982

Sales & Services Team Likes the 767· Answer t~ Non-Rev~ Prayers: Automate_d Standby Listing TWA will introduce Automated Standby Processing later this summer. This is the first of two articles that are intended to familiarize all employees with this new program. Automated Standby Processing·. is aimed at providing (!.irport personnel with an effective, professional means of handling standby passengers. Automated Standby Processing should reduce -gate area congestion, ease the flow of passen­gers through the airport, provide accurate meal ordering counts, and eliminate man­ual-sorting of standby tickets.

This n~w program will require TWA and OAL pass riders traveling on a space available basis to:

1) List for meals by name, and 2) pro­vide their pass class and .seniority date for

standby processing at the airport. This article explains the new standby

listing procedures which become effective when the program is introduced.

Employees and family members travel­ing on a space available basis will continue to list themselves for a TWA flight up to a maximum of eight days and a minimum of four hours prior to departure of their flight. These same time parameters exist today and have not changed. Reservation offices will continue to accept calls for space available listings between the hours of 6 p.m. and 6 a.m. domestically and at international offices between 1 p.m. and 4 p.m. Space available listings should not be phoned in to a reservation office during the peakhoursof6a.m. to6p.m. domestically and 6 a.m. to 1 p.m. at international offices.

Sixteen members of the sales & services training staff visited Seattle to check out service features of the Boeing 767. Here Jim Riordan and Ruben Puente look on as fellow instructor Ray Burke examines the portable water service pane~. Training specialist Don O'Neal stands by to answer questions. (Story on page 3.)

How to List Yourself Call TWA reservations at least four hours before flight departure to list yourself for a flight. Space available passengers should telephone be­tween 6 p.m.-6 a.m. in the U.S.A. and 1 p.m.-4 p.m. overseas. Have the following information ready to give to the reservations agent:

Non-revenue meal listing, as we know it . today, changes slightly. With the new program, all space available pass_ riders are required to list whether or not there is a meal service. The reason for this is to allow the computer system to automatically sort pass riders into the proper boarding se­quence, thereby avoiding the manual sort­ing of tickets at the airport. In order to keep airport check-inactivity for space available passengers at a minimum, it is very impor­tant that you remember to list yourself at all times, on flights with or without a meal.

Business as Usual? (Cont'd) In the past 12 months, the U.S. airlines lost, altogether, $1 billion. They lost an­other $600 million in the first quarter of 1982, and indications are that second­quarter results. won't be much better. Fur­ther, prospects of a turnaround in the economy in the third quarter are dim. ''Never before have so many airlines repre­senting so large a portion of the air travel market suffered such severe financial dam­age," says investment ap.alyst Michael Armellino. New York Air, she ain't what she used to be. "We are no longer low-fare" says a spokesman. "We are now a full-service carrier with all amenities." NY A's shuttle fare is only a dollar less than Eastern's.

New York Air, which has been losing money lately, lost its president. Neal Meehan resigned over the July 4th week­end to, as an airline spokeswoman put it, "pursue personal interests." ·Putting two and two together, it may have had some­thing to do with the arrival of Michael Levine, who was brought in from Conti­nental by Texas Air chief Frank Lorenzo to be NYA's chairman and chief executive officer . . The title of chairman has been dropped and Levine now is shown on· the organization chart as president and chief executive officer.

William H. Waltrip has resigned as presi­dent of Pan American to become head of Purolator, a package .courier service. Waltrip, 44, was president of Pan Am for only a year; his departure had been ex­pected since C. Edward Acker, 53, was lured from Air Florida to become chairman of Pan Am last September. Waltrip was with Pan Am 10 years and was vice president of marketing and planning before his promotion to president. He's not leav-

ing aviation entirely; Purolator charters a fleet of 91 aircraft as part of its delivery system.

Only a couple of years ago Air Florida was flying high as the fastest growing airline in the United States. But the recession tl!ld fare wars have caught up. With losses of nearly $6 million last year and $14.7 million in the first three months of this year, the airline has decided to retrench. It plans

·to trim capacity by one-third and furlough a proportional number of employees by La­bor Day. All five of its Boeing 727s and two of its four DC-1 Os will be grounded.

Llltthansa is trying several gimmicks to lure·u.s. passengers away from TWA and Pan Am. One is a free ride in the business

(to page 4)

• Name of passenger (including first initial)

• Boarding point and final destina-tion

• Flight number • Date of departure • Class of service desired • Smoking or no-smoking seating

preference • Number in party • Pass class • Seniority date

Please clip and save the above informa­tion for reference. Send a copy.to family members who may be traveling space available.

The major change in non-revenue listing is the information you provide. Currently, space available ·passengers provide the flight number, class of service desired, date of departure, boarding point and final destination, and number in party. With automated standby processing, in addition to the above information, the following is required to list a space available passenger:

1) Passenger name (including first initial)

2) Smoking or no smoking seating pref-ere nee

(to page 8)

.TWA Hosts Graduation· Ceremony at MCI Overhaui _Jiase

The TWA overhaul base at Kansas City was the unusual setting for the first annual commencement. exercises of the Platte,_ County Area Vocational School. One-hundred-four graduates and their falnilies heard guest speaker Dick Pearson, TWA vice · president-maintenance & engineering, talk about "America's New Professionals, Working Together to Make Things Better." John Giese, ma_nager-facilities operations,~ member of the school's advisory board of directors, made arrangements for TWA to host the graduation. Overhead are the tailfeathers of a 1011.

Box605 Important to Us

Q Several problems occurred concern­ing the boarding priority of non­

revenu~ passengers on F323, operating Kansas City to San Diego, on May 14.

Three travel agents, who had been is­sued passes MCI-LAX, were re-routed MCI-SAN. They were issued first class boarding passes on F323, even though their original passes were for the coach section. Tbey were boarded ahead of several TWA employees with over 20 years' seniority, even though there was· enough space in coach for the travel agents. Some TWA employees were downgraded to coach When the travel agents appeared for F323.

After the flight was airborne, the travel agents were quite conspicuous by their behavior and lack of concern for the revenue passengers, of which there were only two jn first class. It was quite obvious by their actions and words that the flight wasn't costing them anything.

I feel certain that the two revenue passengers could easily have mistaken

. these travel agents for TWA employees and judge not only TWA employees, but the airline itself, by the actions of these partic­ular agents.

What is the policy for · the boarding P,riority of travel agents and -subsequent upgrading of the same?

1 F. L. Messer

MCI

A (from Ronald N. Lewis, manager­passenger services, MCI): The

boarding priority of non-revenue passen­gers on Flight 323 of May 14, 1982 was proper and in acc_ordance with procedures outlined in the PSSM 03.25.01 and the MP&P 13.04.07-13.04.12.

The travel agency industry has profound impact on our business. Frequently travel agents are travelling on important busi­ness, such as to and from TWA training classes, attendance (lt-industry seminars or,

Logs 20,000 Hours

JFK-based Captain Edward F. Lincoln recently completed 19 years of military service as a member ofthe 439th Tactical Airlift Wing at Westover AFB, an Air Force reserve unit. He's a commander of the 731st Tactical Airlift Squadron, one of the 439th flying units. Capt. Lincoln, who will mark 19 years with TWA in December, has logged over 20,000 hours in commercial and military aircraft. He's shown with the C-123 aircraft which he flies.

2

most importantLy, accompanying tour groups which they have booked on our airline. Therefore, it is deemed advisable to provide them with a preferred boarding priority. Travel agents flying on a gratis ticket are authorized to make a positive coach reservation and are given the option of upgrading to first class, provided seats are available and approval has been given by the issuing sales office, In the case mentioned, the tickets were . properly marked "OK to upgrade. "

Regarding the. passengers' behavior on board the -aircraft , this information has been forwarded to the appropriate sales office for follow-up handling.

Editor's Notes

R & S Enterprises of Kansas City had to disappoint a lot ofTWAers who'd hoped to fly to this year's Indy 500. But all seats were sold out on the package tour orga­nized by Captain Ray Gentile and first officer Scott Whitfill.

Through the Skyliner the two fliers had offered employees, on a standby basis, half-price on a charter flight aboard a TWA 727 to Indianapolis and choice seats at the speedway. Unfortunately for the standbys -but fortunately for Ray and Scott- the plane was full.

The unfortunates can blame our public affairs colleague in Kansas City, Larry Hilliard. As late as two weeks before the Memorial Day race it looked as though Ray and Sc~:>tt . were going to have to fill the plane with half-fares. A sales campaign with brochures, travel agent support and sports-section advertising had produced only 24 bookings. With the professional's instinct, Larry tailored his original Sky liner story for outside release and planted-it with the small-business editor of . the Kansas Ciiy Star, and selected newspaper colum­nists and radio shows. As a result R & S's

. phones started ringing and within five days after the publicity started the plane ·was fully booked. Not only that, but there were 90 revenue standbys; Ray and Scott could have run a second section had not the tickets for the race been limited.

''Larry's expertise in the public relations field really worked magic for us," they said.

A three-man crew from Alia, the Royal Jordanian Airline, set a record "for the longest nonstop Lockheed 1011 flight on June 26. They flew a 1011-500. nonstop from Palmdale, California to Amman, Jordan, a distance of 8,352 miles. The trip took 14, hours 45 ·minutes. The 1011-500, Alia's fourth, is the latest long-range ver­sion of the 1011 family.

"Sometimes, perhaps due to a few bad experiences, our personnel question why we offer familiarization trips or reduced rates to travel agents," says Harriet Yelin, general sales manager in Denver. ''The fact is,'' she continues, "that travel agents are an impmtant marketing arm for TWA. They can influence the choice of many, many potential travelers. If a travel agent is favorably impressed with our service, he is more likely to give his clients' business to TWA than to a competitor." As evidence, Mrs. Yelin enclosed a recent copy of the quarterly newsletter of "Travel By Dana," a large Denver travel agency. The newslet­ter goes. to every one of Dana's thousands · of clients in the Denver area. This particu­lar newsletter included a lengthy feature by Fred Marcus of the Dana staff titled ''First Class Across the Atlantic: A Worthwhile Experi-ence'' which praised TWA's transat­lantic first class service. Only "fault" Mr. · Marcus could find was that "the seats are

ASU Highlights Aviation in ~rizona

Arizona State University in Tempe recently dedicated its" Aviation in Arizona" room at the college of business administration. This specially commissioned painting, depicting commercial aviation ifi the state, is part of the room's decoration. Featured in the center is Charles Mayse, a prominent figure in the early days of aviation in Arizona. Mayse is also shown, with Jack Frye and Paul Richter, standing in front of a

· Standard Airlines Ryan Brougham. The three were partners in Standard, a charter airline that, through a series of mergers, became part of TWA. Frye served as TWA president from 1934-1947 and Richter was also an executive with TWA. In upper left is a Transcontinental Air Transport Ford Tri-motor. TAT was another TWA predecessor. Winslow and Kingman, Arizona were stops on its early transcontinental route. The modern era is represented by, among others, a TWA 1011. Allan Brighton, general sales manager, Arizona, supplied the photos used for the art work.

spaced so far apart that I had to unbuckle my seatbelt to reach the pocket in the back of the seat in front of me!" Be concluded, "Flying across the water with TWA's Royal Ambassador service is a worthwhile experience, definitely worth the difference · in cost. I recommend it highly."

Like old soldiers, old slogans never die. Newly retired TWAer Harry Braddock recalls that while visiting Hong Kong he took a train from Kowloon to a remote village for a hike to "The Temple of a Thousand Buddhas." "There were many unmarked trails in the forest and while trying to find my way I came across two Chinese children," says Harry. "I was able to communicate my n~ed for directions,

Finder's Keepers

Paul Hurd, director-properties, discov­ered this old photo hanging in a Nogales, Mexico shop. Can any Skyliner readers identify the aircraft or the pilot?

and even though they spoke no_ English, they responded by pointing up the hill and saying, unmistakably, 'Up, Up and Away, TWA.'"

TWA's Credit Union is a good deal for both employee savings and loans. Not oniy is the Credit Union now paying a 10% dividend on shares (effective annual yield, 10.38%) but its interest rate on loans is the lowest of any airline in the country. TWA charges 9% for share-secured loans and 10% for all other loans. Next low~st among airlines is· American which charges 14% _and the usual rate is at least 15%. Highest in the U.S. is Frontier, which recently raised its charges on loans to a whopping 18%.

Despite a 13% drop in traffic last year, Chicago's O'Hare airport still ranks as the world's busiest with nearly 38 million air travelers in 1981. Atlanta was second busiest with 37.6 million. If the trend continues, however, Atlanta could take over the title this year.

The biggest gainer was St. Louis, which jumped from 32nd in 1980 to 23rd in 1981 with a 28% increase in passengers, primar­ily because of more service by TWA and Ozark. TWA now has more than a hundred daily flights at STL while Ozark has 93.

New York remains the number one hub with its three airports handling more than 54 million passengers last year.

The comeback of Midway Airport, once the world's busiest, has been slow. Of 107 airports surveyed, Midway ranked 1 06th in number of passengers in 1981 .

Published for Employees by the Public Affairs Department

605 Third Avenue, New York 10158

Printed in U.S.A

Dan Kemnitz, Editor

Anne Saunders, Associate Editor

July 19, 1982

In the News

June Traffic Up Slightly TWA flew 2.69 billion system scheduled revenue passenger miles in June, an in-' crease of 1. 9% over last year.

Domestic traffic was nearly 3% greater than in June 1981. Coupled with a steep capacity reduction of 13%, the increase gave TWA a domestic load factor for the month of 73.4% - the highest proportion of occupied seats for . any ; Ju:p.e in the airline's history.

At the same time, increases in U.S.­originating international traffic were heav­ily offset by softness in -European originating transatlantic travel. TWA's in­ternational traffic growth for June of .5% over 1981 , coupled with a 10.2% addition of new capacity, resulted in a June load factor of 68.6%--=- 6.7 percentage points lower than in the previous June.

June '82 YTD '82 vs. '81 vs. '81

Revenue Passenger Miles Domestic 2.9% - 6.2% Int'l 0.5% - 2.2% System 1.9% - 4.8% Available Seat Miles Domestic - 13.0% -10.6% Int'l 10.2% - 2.0% System - 4.4% - 7.8% Load Factors Domestic 73.4% ( + 11.3 pts) 60.4% ( + 2.8 pts) Int'1 68.6% (- 6. 7 pts) 64A% (- 0.1 pts) System 71.4%(+ 4.5pts) 61.7%(+1.9pts)

Aid PIT TWAer Pittsburgh employees have started a trust

· fund to aid mechanic Michael Zapko and his family. Their home was destroyed by an e~plosion, believed caused by a gas leak, at 2 a.m. on July 4. The blast also wrecked their garage and car, and they lost nearly all personal possessions.

Fortunately, no one was seriously in­jured. Mr. Zapko was in a hospital at the time, undergoing treatment for ulcers. His wife, Betty, and a son, Bob, age 21, were asleep when the explosion occurred. Until they find another shelter, they are staying ·with a son and daughter-in-law.

Jack Seitz, manager-maintenance at Pittsburgh, is coordinating efforts to aid the Zapkos. "We will appreciate any con.:: tributions," he said. Checks should be made out to the Zapko Fire Fund c/o Jack Seitz, TWA, Greater Pittsburgh Airport, Pittsburgh, Pennsylvania ·15213. Phone (412) 777-6920. The Mellon Bank in

· Pittsburgh will be caretaker of the trust fund.

People

Larry Base, project system analyst, KCAC, ha~ been elected president of the Kansas City Management Club. He suc­ceeds John Butler." Tracey Brown, Connie Williams, Jane Gutemacher, Neal Am­brose and Tom Hrug were elected to the club's board of control.

Michael B. Solow has been promoted to administrator-pricing & ·caterer negotia­tions, dining service p~ograms. Mr. Solow joined TWA in 1973 as an analyst in aircraft scheduling. His most recent post was senior analyst in route pla.nning and devel­opment.

Gil Lefholz, maintenance inspector at Kansas· City, has been elected·to a second term, starting in January, 1983, as interna­tional vice president of the Society for the Preservation and Encouragement of Bar­bor Shop Quartet Singing in America.

Lefholz has been with the 38,000-mem­ber barbers hip harmony society -since 1954. He has been an active administrator, having held many chapter and district

July 19, 1982

Sales-& Service lnstr~ctors Study the New 767 - . . - ' ..... ·~. .,.., .,,.,.,.,.,_."_~.,'1"""~~-~ .. ....-.....

Souvenir. Sales & services training personnel pose for a memento of their introdud:fon to ·TWA's number one Boeing 767 at Seattle. . Kneeling (fro~ left) are Don O'Neal, KCAC; Ed Willer, STL; Ruben Puente, JFK; Mark Easley, MCI, and Ray Burkle, PHL. ·

Standing: Jim Riordan, SFO; Charlie Ebener, PIT; Patty Waisner, PHL; Paul Obney, LAX; Bill Dowling, PIT; Pam Lizardos, JFK; Bill Holden, BOS'; Mike Kelly, KCAC; Tom Zeisler, STL; Murray Elliott, ORD; John Blaho, JFK; Ken Wheeler, BOS, and Gene Baca, LAX.

Sixteen members of the sales & services training staff visited Boeing's Everett, Washington plant June 23 for a personal introduction to the 767. It was a full day­the morning spent in the classroom absorb­ing operational data, the afternoon on the aircraft itself for a close-up look at the passenger service furnishings and systems.

tion for the instructors who will be training TWA ramp, cargo, aircr~ft services, pas­senger services and reservations em­ployees on the characteristics of the 767 !Jefore it goes into service this coming November.

Sales & services training hopes to us~ a combination of classroom (with instructors a:p.d videotape) and hands-on training to familiarize personnel at stations to be served by the 767 in its first few months of service, with the new aircraft.

the 747SP,_ "which is an easy airplane to work."

• The new improved overhead storage corppartments for passenger's belongings, longer than those on present aircraft._

• The aircraft configuration means that only one seat in each row is not either an aisle or a window seat.

• Two seats with removable aisle arm rests for handicapped passengers

• One of the aft lavs is equipped for the handicapped and has room for a wheel­chair.

"We were very much impressed with Boeing, with the 767 program, and with the beauty of our airplane," comments Don O'Neal, supervisor-sales & services tech­nical training, who helped organize the day at Boeing. Also responsible for the smooth running of the day's activities were Mike Kelly, manager-sales & services training programs; Jim Heard, TWA's manager­aircraft acceptance in Seattle, and Lew Zink, senior manager of Boeing's 767 . division program management.

"We checked out the · doors, seating, galieys, lavs, cargo systems, and so forth, and our reaction was extremely favor-· able," Don says. "First of all, the interior · is very attractive, with a clean-cut look."

Among the other particularly notewor­thy characteri'stics of the 767, from a passenger service point of view, Dqn cites:

• The galley servicing, similar to that of

• From a cargo-loading standpoint, -there are many similarities with other widebody aircraft, which will make train­ing easier. The 767 will use today's LD-3 containers and also a new LD-4 container, which will be interchangeable on all wide-

The intensive day's work was a prepara-

offices including a term as Central States district president (Missouri, Kansas,. Ne­braska, Iowa and South Dakota). Before his election to international vice president in 1982, he served on the international board of SPEBSQSA. He currently sings with the Kansas City "Heart of America" chorus.

Captain Larry Hecker, who recently retired ·as director of flight operations training at JFK, has joined SimuFlite Training International, Inc. as vice president-operations. SimuFlite, new to corporate aviation training, plans to build a training center near Dallas/Ft. Worth air­port.

Anna Kay Hoehn, secretary in the flight training center at Kansas City, served as general chairman of the regional ~eeting of the AmericaiYBusiness Women's Asso­ciation in Kansas City.

Participants attended seminars and workshops on "S_trategies for Self­Management," "Accepting Change" and "Business Trends in the Future."

Speaking on the association's theme for 1982, "Project Commitment," Ms. Hoehn said, "To be successful in business we must be willing to invest extra time and put

forth extra effort. I( we make a commit­ment to do just a little bit more, care a little bit more, work just a little pit more- have just a little more enthusiasm and a little more imagination - we will be success­ful.,

The ABWA is an education association with 105,000 members in the U.S. Local chapters awarded more than $1.6 million in scholarships last year, while the organiza­tion's national scholarship fund awarded more than $2 million in grants and loans.

The national convention of A~WA will be held in New Odeans November 3-7.

John Harper, former TWA Eastern region v.p., who left to join New York Air, has changed jobs again. He's the new president of Golden West Airlines, a major west coast commuter carrier whose facilities adjoin TWA's at Los Angeles.

A jury in Albuquerque awarded $12,500 in damages to A. R. "Randy" Burton, former general manager-New Mexico. He claimed that the organizers of Air New Mexico misrepresented the financial con-

' dition of the airline in inducing him, in 1979, to become president.

The ABQ-based airline went out of business in June, ." 1980.

bodies. ·

Named Tops for First Half Thirteen TWAers have been named win­ners of the international sales & services semi-annual award of excellence for the first half of 1982. They, and those chosen for the second half awards, will be consid­ered for the annual award of excellence. January-June .winners are: Rosangela Be­retta, M~L; Marc Brecy, PAR; Daphna D. Eilon, TLV; Patrick}. Heslop, LON; Mary McDonnell, LON; Nadia Mole, PAR; Kenneth ~ore, LON; Maria C. Moreno, MAD: Piero Natalucci, ROM; Ibrahim A. Soliman, CAl; Leonidas Stavris, ATH; Maria Rita ~tivali, ROM, ~d Barbel Valencia, FRA.

Vista lnt'l in Miami Hilton International will join in a Miami condominium-hotel project which wi'll in­clude 500 Vista International rooms.

End Slot-Buying The Federal Aviation Administration has ended the experimental program for buy­ing and selling landing slots, citing "uni­form 'opposition from the aviation community interests it was trying to as­sist.·~ Airlines will still be permitted to swap arrival times, however.

3

-~·

Business as USual? (from page one)

class section for any confirmed first class passenger who is bumped. A business class passenger will be upgraded to first class under similar conditions, and if first class ' is full he'll fly free in tourist class. Also, if the passenger's luggage doesn't arrive with him, he'll get $200 or more in cash. Further, Lufthansa will pay passengers up to $200 if they miss connections and it is the airline's fault.

Three financially strapped airlines -Continental, Texas International and World - have received a new lease on life. Major lenders agreed to restructure or defer

. debts .

USAir aims at strengthening what it has­particularly the Pittsburgh hub - ra_ther than rush in anywhere there's a crowd, such as happened in the scramble for Braniff's old routes . It did pick up one Braniff route, but dropped it the next day. US Air had bad luck in the recent FAA slot lottery, but it has arranged to buy 11 slots at

· Pittsburgh from a commuter airline . To­gether with several swaps, this will bring

- USAir's departures at Pittsburgn almost to .the pre-controllers' strike level.

Horizon Airlines, a small Seattle-based , carrier, has taken over Air Oregon and will

- . ~~ ~erve 13 cities in Washington, Oregon and .r: 1 ~daho . Air Oregon had been one of three

airlines operating within the now-defunct Golden Gate system.

Employees of Pan Am now own the largest · single block of the airline's stock - 10. 8 miliion shares, or 13%. The employee stock plan was arranged in exchange for union acceptance last fall of a pay cut and wage freeze .

··. " Pan Am plans to negotiate interline agree­ments with a network of commuter airlines which would feed the airline's hubs at New York, Miami, Houston, San Francisco,

- L Los Angeles, Washington and New Or-'''1eans. Pan Am will offer the commuter

~v'T carriers assistance in marketing, advertis- . ing, scheduling, reservations and airport access. The network would involve com­munities within a 300-mile radius of the hubs. Commuter carriers in the arrange­ment would display the Pan Am logo and be identified as Pan Am Commuter airlines on aircraft and in ticket offices.

_Latest Serling Book, Novel of FIA Career Bob Serling, author of the best-selling "The President'~ ·Plane is Missing,·: has written a novel about the flight attendant profession, ' 'Stewardess." '

Auto_graphed copies are being offered to TWA employees by the publisher, St. Martin's Press, at a substantial discount.

"Stewardess" lacks the intriguing story line of' 'The President's Plane is Missing, ,-, but nevertheless bears the stamp of authen­ticity · that has marked all of Serling's fiction works. In gathering background material lie went through five weeks of

/

It win take until 1985 before airline traffic will reach the level generated in 1979, in the estimate of Madison Avenue magazine. But ·"it is possible that within the next 15 years tourism will be the largest industry in' the U.S." It is the third largest today, with annual sales of $160 billion and supporting six milli~n jobs.·

The cost of flying a 747 is now $6,252.22 per hour- up 63.4% since 1979, accord-

. ing to Aviation Daily_. And whereas two years ago, it cost $3,011.47 an hour to fly the 747SP, today it costs $5,165.06 - up 71.5%. The L-1011 costs $5,045.63 per hour compared to $2,991.4 7 in 1979-up 68.7%. the 727-200 costs $2,684.91 per hour, almost 80% more than in 1979. Most of the increases reflect fuel costs.

The U.S; airlines had an excellent year in 1981 as far as safety is concerned - not a single passenger fatality - but things weren't so rosy financially, with a record industry loss, according to the Air Trans- · port Association's annual report. The ATA publication, just off the press, contains detailed financial and operating data for 1981. Some highlights:

• The nation's airlines, in both domes­tic and international operations, completed a second consecutive year of jet service without a single passenger fatality.

• Passenger and cargo traffic were off slightly. The airlines carried 286 million passengers in 1981 and accounted for seven billion ton miles of cargo service .

• Airline industry revenues ·reached an all time high of over $36 billion; unfortu­nately, operating losses also reached an all time high of over $421 million. (The previous record loss was $222 million in · 1980).

The ATA report attributed the huge losses to a combination of the recession, inflation, high interest rates, the Patco walkout, anc;l price wars.

The travel agent industry should not be c;leregulated, an administrative law judge has advised the Civil Aeronautics Board. He said the system of accreditation under the Air Traffic Conference and the Interna­tional Air Transport Association has fos­tered public trust. The decision, which is not binding on the CAB, was based on 11 months and 16,000 pages of testimony.

Neil Bergt set out to rescue Western Airlines without salary. But if he succeeds, there is the prospect of $10 million in annual dividends from the 49% stake in Western be will acquire if a merger with Wien Air Alaska goes through.

flight attendant training at a major airline. Serling, former aviation editor for

,United Press International, is author of many books dealing with the airline indus­try, both fiction and non-fiction. The latter include several airline histories and three highly acclaimed books on air safety. His first novel, "The Left Seat," is regarded as an aviation classic.

The list price of "Stewardess" is $13.95, but TWA employees may order autographed copies at $8.25 inclJ,.lding mailing. To order, send check or money order to St. Martin's Press; Dept. MS; 175 Fifth Ave.; New York, NY 10010. Allow four weeks for delivery.

. . r----------- -- ---- - ---- - --~-----,

Please send me _ __ copies of STEWARDESS at $8.25 delivered.

Please autograph the book to: ________ ___________ _

Name _ ______ _ __________________ _ _

Address_· --------~---'---,---------------

CitY----------------------------

State ip . L--- - ---------- -- ----- --- ---- --- ~

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In the News

Extend Privilege Cards The validity period for all current Ambas­sadors Club privilege cards, originally due to expire in July 1982, is being extended. The privilege cards will be valid at all clubroom locations through December 31 , 1982. ''We are planning to issue new cards, storing the names on a computer file," notes Jennifer Armstrong, supervisor­airport services & Ambassadors Club pro­grams, "but this project is not yet operational." ·

Aviation in Pennsylvania A new paperback, High Frontier: A His­tory of Aeronautics in Pennsylvll;nia, by William F. Trimble, has just been published by the University of Pittsburgh Press. The author is editor of the Western Pennsylva-1'-ia Historical Magazine. The book is $12.95 plus 60¢ postage per copy and can be ordered from the University of Pitts­burgh Press, Pittsburgh, PA 15260. En­close a check or use VISA or MasterCard. For books delivered in Pelmsylvania, add 6% sales tax.

Cut ORD·LHR APEX TwA will cut advance-purchase excursion fares · between Chicago and London by nearly 17% beginning August 15. Other reductions ·are planned for this winter and the peak season in 1983.

The Super APEX roundtrip fare between Chicago and London will drop from $900 to $749 for travel beginning August 15 through October 31 , and again from April1 to May 31, 1983. · ·

For the winter season, November 1 through March 31, TWA is re~ucing the roundtrip fare from $769 to $699. Travel during the Christmas season of December 11-24 will cost $749.

The peak season fare for June 1 through August 14, 1983 will be cut from $990 to $799, a reduction of 20%.

There is a $25 surcharge for travel Friday through Sunday. ·

Lots of Drive

At London, specialist ticket agent Caro­line Steel takes the wheel for the launch -of a car rental bargain available to passengers purchasing westbound transatlantic tickets. The plan offers a choice of compacts with unlimited mile­age for just $22 a day at 22 Budget locations in the U.S. U.K. general man­ager Larry Langley (center) and Ri­chard Webb, marketing manager for Budget Rent ~ Car, are shown with Caroline.

The full-fare economy prices between Chicago and London are $820 in the winter, $960 in the spring and fall shoulder periods and $1050 in the summer peak season. · Tickets must be purchased 21 days in advance of travel and passengers must stay at least seven days and no more than 180 days.

TWA Adds Contract Work TWA has won a maintenance support contract with Western Company of North America, a corporate aircraft operator. The work includes heavy maintenance checks, parts support, and engine, airframe and component overhaul services for the 707 executive aircraft. Dave Miller, senior contract specialist in contract services at MCI, coordinated the agreement with the assistance of Robert Gower, contract spe­cialist; Karl Hull, quality assurance techni­cian, and ;Herb Harrison, master engineer~

The Western Company, based in Fort Worth, Texas, is an example ofthe rapidly growing ·number of corporations who are becoming their own private transportation operators. Founded in 1939, Western Company primarily served the petroleum industry by providing technical services necessary for the production of liquid petroleum and natural gas. The firm has since expanded into research in resource technology and new product/process de_, velopment. Western Company also sup­plies equipment and manufacturing capability, as•well as drilling services for offshore producers. ·

Northwest, United

TWA has been awarded a ground serv­ices contract to handle Northwest Airlines' four daily flights at Wichita. This includes passenger, ticketing, ramp and· air freight support; flight dispatch, and on-call main­tenance assistance. Ultimately, the passen­ger handling function will be staffed by Northwest personnel at their own ATO facility. Instrumental in obtaining this con­tract were Paul Williamson, central region , controller, and Frank Wachdorf, Wichita's manager-airport services.

Under a contract previously announced, a third United flight at Albuqu~rque is now being handled by TWA. Services include ramp, cabin cleaning and on-call aircraft maintenance. Bill Hart, senior contract specialist at KCAC, assisted in negotiating the expanded contract with United as well as the Northwest Wichita contract.

Annual revenues from the two new contracts and the increased ABQ contract will be approximately $1.2 million.

Cut Italy Fares TWA is introducing midweek excursion fares between New York/Boston and Rome/Milan that are as much as $250

_ below current fares. The new fares, good for travel on

- Monday, Tuesday or Wednesday, will be $7.49 roun4trip from either Boston or l'{ew . York. The fare from Boston had been $994 to Rome and $944 to Milan. From New . York the fare was $999 to Rome and $949

· to Milan. · Travelers must stay at least 14 days, but

. not more than 120 days .

Amplification: Who's Who. A feature on Capt. Bill Dixon published in the May 10 Sky liner included a . photo he took in 1938 at the dedication of the Kansas City Municipal Airport. Capt. Dixon couldn't identify everyone in the picture after so many years but according to George Levering, another retired TWAer, the hostess is Olga Harbaugh and the captain to the right of Otis Bryan is Doc Mesker. ''With this tickling my memory, I believe the identifications are correct," says Capt. Dixon.

July 19, 1982

TWAers' Tour: 'A Lot of Fun' A reunion ofTWAers who participated in company familiarization trips (or FAMS, as they were called) to Europe in the early fifties is planned for later this year. John . Bing, who is now retired but continues to serve as coordinator of the annual system softball tournament, recalls one of these tours in the following article.

by John Bing

The photograph, taken at the Palace of Ver­sailles, is of a group of us from the ·u.s. who, in November, 1955, were fortunate to have been selected to go on a company­sponsored familiarization trip to Europe. I doubt President Reagan could have en­joyed his visit during the recent summit conference there any m<;>re than we· did.

Keep in mind that a quarter of a century ago people generally were less sophisti­cated and much less informed about inter­national affairs than they are today. Most of us in the group had never crossed the Atlantic. That of course was the purpose of the program: If we were to sell someone on traveling abroad, we ought to have first­hand experience, someone reasoned cor­rectly.

HThe Innocents Abroad." A group ofTWAers assembled for a photo at the palace of Versailles during a familiarization trip 27· years ago. From left are: Alan P. Tweedale, John Van Enige, Einar Einarsson, Loy F. Patton, Victor E. Parisa, Franklin Johnson, Virgil Walstrom (all retired), Marsh Smith (deceased), French tour guide (with beret), John Bing (retired), unidentified TWA employee from Paris office, Edw~rd G. Henson (deceased), unkno~n,-unknown, Walt Smith and Max Parkinson. ,._

So that is how our group happened to assemble at Idlewild that day in 1955, with all the excitement and anticipation of any other first-time international traveler.

I suspect_ that to make certain no one considered the trip a boondoggle, the organizers first scheduled a brief lecture by ,a U.S. customs agent, who outlined the functions and operation of his department. Then we were off to Paris. Now the jet set thinks nothing of going to London or Paris for a weekend. But in 1955 the transatlantic crossing was a long day - 12 hours or more. So splendid was the cabin service, however, that no one complained about the length of the trip.

On landing at Paris' Orly airport, . we were met by a TWA agent with the news that government airport workers were about to go on strike (sound familiar?) and that our airplane was the last to land. He added that because of the strike our three days in Paris likely would have to be cut short in order to keep to the planned itinerary. Shortly we were all bussed to downtown Paris, where we were to stay at _the Celtic Hotel. It developed that we would not all be able to stay at the Celtic

because many of the guests were keeping their rooms because of the airport-strike. So some of us stayed at the Celtic, others at the ' Windsor and others in a pension. This resolution earned our respect for the inge­nuity of our French TWA friends.

That afternoon, as they say in the travel folders, was "free." We of course quickly discovered that nothing in Paris is free, but at the time there were bargains to be had, especially in perfumes and leather goods.

We were all present and accounted for the following morning, however, for a tour of the-city and an excursion to Versailles. That evening the group went to the Lido, an enlightening experience in those days for "innocents ahroad."

The next day was spent dutifully visiting the regional headquarters and reS'ervations/ CTO facilities at 101 Champs-Elysees. I say dutifully, but actually we learned a great deal about the airline's overseas operation. Most important, however, were the lasting friendships and working rela-tionships which followed. · _ · As expected, our third day in Paris was

cut short. The airport strike was still on and arrangements were made for us to take the train to our next stop, Zurich. Whereas our TWA people all spoke English, we discov­ered that wasn't so at the railroad station.

KANSAS C!Yr TWA inaugurated nonstop service between Dallas/Ft. Worth and Kansas City on June 21. On hand at DFW were (from left): Dick Hoxworth of the Houston sales office; Mary Savarese arid Phyllis Catton, both of Dallas sales; and Bill Woods, manager of sales for Texas. TWA offers three daily flights to MCI. One continues to Omaha and St. Louis., one to St. Louis and Cleveland, and the third terminates at Kansas City. The new services are proving popular with passengers. "Traffic, including through and conqection traffic, is improving daily," notes Debbie Davis, manager-airport services, DFW.

July 19, 1982

None of us got lost, however, and the train ride turned out to be an enjoyable highlight

_of the trip. Arriving in Zurich we were again met by TWA representatives who hurried us off to the Dolder Grande hotel. By now we 1d learned not to repeat the mistake of our first day and many of us wisely took a catnap before going sightsee­ing. And a good thing we did, because dinner that evening lasted well past mid­night. Only with great difficulty ~id. we respond to the morning wakeup call for a whirlwind day of sightseeing and shopping­and getting acquainted with the TWA staff.

As group leader, it fell upon me to info~ . . everyone that our bus would leave the hotel

at 5 a.m. so that we could catch the train to Milan. That meant 5 a.m. sharp because, as countless other travelers have learned, the Swiss railways run on time.

As the town clock struck six, our train eased out of the station. A few hours later we were well into the Alps. I am unable to adequately describe the beauty of a sunrise in the Alps, with the snow blowing from the ~ountain tops in huge pony tails, and the light breaking through onto the mani­cured farmland in the valley below.

Soon after the Donner Pass tunnel we crossed into Italy. A few hours later we arrived in Rome, where we were met by the

. _j

station training supervisor, Guido Nimmo (now a fellow retiree). He escorted us to our home for the next three days, the Mediterraneo Hotel .

It turned out that Guido was to be our tour guide throughout the visit; a better choice could nqt have been made. Distin­guished looking, speaking flawless En­glish, possessing a great sense of hUmor, and genuinely interested in each member of our group' - I don't think any of us will_ ever forget him.

On the flight home, we made an un­scheduled fuel stop at Shannon and discov­ered the delights of its famed Duty Free Shop .

I venture to say that we arrived home each 20 pounds heavier- 10 pounds per person and laden with 10 more pounds of . ·souvenirs (not counting the 10-speed bike John Van Enige_ brought home for his son) .

I will forever think what an extraordi­nary thing this was for a company to do. In terms of dollars and cents, it must have been an expensive program- but viewed as an investment, it made a lot of sense. The experience instilled in all of us a pride in TWA and a feeling of comraderie . It certainly helped us do a better job of selling TWA. At least that was. the excuse we used for having had a lot of fun.

KSC Expands Exhibit Space

H. B. _Chambers (left), vice president-TWA Services,_Inc. and general manager of Kennedy Space Center Tours, and Richard Smith, space center director for NASA, inspect a scale model of the Visitors Center as the facilities ·will look when an expansion program is completed in late 1983. Included will be two new theaters and 10,000 square feet of. additional exhibit space.

5

Travel Tips by Harry Mickie

"Down Under": Plans have been final­ized for the Seniors tour to Australia and New Zealand. The ~irst tour will depart Los Angeles on Friday, September 24 and return Tuesday, October 19. Itineraries have been mailed to everyone who an­swered the initial inquiry last fall. If you requested information and have not re­ceived it, or if you are now interested, contact: E. C. "Lum" Edwards, 651 Trueno Avenue, Camarillo, CA 93010; phone (805) 482-5321, as soon as possible.

Fort Lauderdale: The Broward County Tourist Development Council, in conjunc­tion with the area's major chambers of commerce and the hotel/motel association, is running a promotion September 15 through October 30, for airline employees and their immediate families. Broward

- County includes Fort Lauderdale, Holly­wood, Pompano Beach, Lauderdale-by­the-Sea and_ Deerfield Beach. Over 70 area ·hotels will offer special discount rates during the 45-day period, as will restau­rants, car rental agencies and attractions, including sporting events, fishing fleets and golf courses. For information, contact June Switken, Broward County Tourist Development Council, 111 S. E. Sixth Street, Fort Lauderdale, FL 33301; phone (305) 765-5508.

Caribbean Cruise: The Orange County (California) Interline Festival is holding its second interline festival aboard the cruise · liner SS Norway. Departure for the eight day, seven night trip is from Miami on Saturday, October 23. Airline employees . and their families are eligible for a special rate of $449 per person, double, plus $18 port taxes per person. This includes accom­modations with bath, all meals, and enter­tainment. The ship will visit St. Thomas, Nassau and a Bahama out-island. Space is limited and reservations will be confirmed on a first come, first served basis. For information and reservations write to: An­nual Interline Festival, 5174 Greensboro, Anaheim, CA 92807.

Puerto Rico. The Condado Beach and La ·Concha hotels, San Juan, grant TWA employees a 50% discount now through December 15, subject to space. For infor­mation call toll free 800-468-2775.

New Orl~ans. Le Pavilion Hotel offers a special rate of $40 single or double to. TWA employees. This offer is good through September 6. Advance reservations are required and employee idenlification must be shown upon check-in. Call (504) 581-3111 or (800) 535-9095 for reservations or write Director of Sales·, Le Pavilion Hotel, 833 Poydras, New Orleans, La. 70112 .. Le Pavilion is located between the Super­dome, Mississippi River attractions, and the French Quarter. Normal rates are $80-$110 per night. London. Now through October 31, 4 days/3 nights at the Kensington Close Hotel for $99 double/$126 single; the Cumberland, $126 double/$176 single. Includes continental breakfast; service charges and taxes; a 4-day pass for all of London's subways and double decker buses; half-day sightseeing tour and round trip self-transfer from airport to hotel. For reservations and brochure write to Interline Weekends, 618 Wayland Ave., Kenil­worth, Illinois 60043. Phone (312) 256-2210.

Holland: Five and eight-day tours to Hol­land and Brussels for employee, spouse, dependent children, parents and retirees. For information contact Trailblazer Sa­faris, P.O. Box 660066, Miami Springs ,

_ FL 33166; phone (305) 871-2202.

Romania/Egypt/Russia/China. Inflight tours offers several new tours to airline employees, families and retirees. Each program includes positive airfare from New York, deluxe or superior hotels, sightse~ing anq either all meals or MAP. For information contact Inflight Tours, 501 Fifth Ave., New York 10017. Phone (212) 695-6650.

Prince~s Cruise Lines offers TWAers a . 40% discount on positive_space sailings to

Mexico, the Caribbean, and Alaska, from -West Coast ports. All reservations must be made directly with The Travel Company, P. 0. Box 60459, ·Ill 0 Sunnyvale­Saratoga Road, Sunnyvale, CA 94088 (408) 732-0199:

ASU Travel Guide, the interline publica­tion with comprehensive, up-to-date infor­mation on airline employee discounts, offers special subscription rates to TW Aers­in the United States. One ye_ar (four issues) is $22; two years is $38. (For delivery to Canada or Mexico add $5 per year; over­seas, ·add $25 per year). Regular rates are $30 per year; $45 for two years. Pay by check or use MasterCard or Visa (be sure to

It's Not All Greek to Debbie Purnell -

JFK-1 flight attendant Debbie Purnell is teaching herself to speak basic Greek in her spare time, using the Pimsleur language . program, and she's enthusiastic about the results. "Ive.already tried olit my Greek in Athens and it works!" Debbie says. "You use cassettes and go at your own pace. I try to take advantage of those precious mo­ments that can be lost each day in lines, waiting for appointments, travel to and from work, or watching TV on a layover," she adds.

"The idea," says Debbie. "is to learn a basic 'survival' vocab~lary and practice re-combining your stock of words and phrases so you can adapt easily to new situations. People are always so delighted when you try to meet them halfway in their own language." · The courses available are "Speak and

Read Essential. .. " Greek, French, Span-· ish and German. Japanese, Chinese and Russian will be available soon, Debbie says. In order to encourage other TW Aers to improve their language skills too, Deb­bie has arranged for TWAers to get a 20% discount on any <;:ourse. Cassettes (or open reels) and reading booklets are included. The cost is from $125 to $220, depending

6

Debbie Purnell, JFK-1, is learning basic Greek in her spare time, using cassettes~

on the language selected. For full details write to Heinle & Heinle·

Publishers, Inc., 51 Sleeper Street, Bos­ton, MA 02210, Attn: Charles A. S. Heinle. Don't forget to mention that you read about it in the TWA Skyliner.

Bridging the Generation Gap at Boeing

These three airplanes have s~mething in common, apart from the fact t~at the 1929 Army P-12 pursuit plane in the foreground is the oldest Boeing airplane still flying and the other two are the newest. All three are flown by the man shown with the bi-plane, S.L. "Lew" Wallick, Boeing's chief test pilot and co-owner ofthe antique aircraft. He was co-pilot on the initial flights of the 767 and 757.

note card number and expiration date). Send your order to ASU Travel Guide, 1325 Columbus Ave., San Francisco, CA 94133. Phone orders call (415) 441-5200. ·

Japan. Ventures Extraordinaire's 16-day 8-city tour departs every other Sunday through November 21 and will be offered again starting next spring. On the itinerary are Tokyo, Nagoya, Kyoto, Nara, Hakone, Takayama and Kanazawa. The tom: fea­tures five nights at Minshuku and Ryokan · inns - where guests sleep in futons (Japanese bedding) on tatami-matted floors and meals are served family style­and 10 nights in tourist class hotels. Fifteen breakfasts and five dinners are provided. November 7 and 21 tours cost $860 based OJ) double occupancy (slightly higher now through October). Contact Ventures Ex­traordinaire; Suite 12; 940 Emmett Ave.; Belmont, California 94002. Phone (415) 592-2629.

Hawaiian Islands: Over 50 condomin­iums, from economy to luxury, from studio to two bedroom, on Hawaii (Kop.a Coast), Oahu (Waikiki), Maui and Kauai. Special rates for airline personnel, relatives and retired employees. For information and reservations on Hawaii, Maul and Kauai, please contact J. R. Brabo, P.O. Box 23067, San Jose, CA 95153 (408) 281-4414. For Oahu, contact Capt. Don Blum, 65420ceanCrestDrive, Palos Verdes, CA 90274 (213) 541-8813.

Ft. Myers. Richard Russell, TWA first officer, offers a 2-bedroom, 2-bath condo, on the beach. Pool, golf, tennis, marina. $275 per week or $1,000 per month until Dec. 15. Contact him at 6735 Swissway Drive; Dayton, Ohio 45459. Phone (513) 433-2438.

Scottsdale: SunBurst Hotel offers rates of $25 per night up to four in a room through September 30. Continental breakfast is inclmt_ed. For information call 800-528-7867; in Arizona call 602-945-7666~

Rio de Janeiro: Fivedaysland&air, $269; eight days land & air, $470. Departures for both from LAX, MIA, NYC. Transporta­tion on Pan Am. For details contact Trail­blazer Safaris, Att: Etta Vendeventer, P. 0. Box 660066, Miami Springs, FL 33166.

Hong Kong. The Empress Hotel offers airline employees a discount of 25% to 50% off its regular room rates, based on double occupancy. The Empress is on the Kowloon side at 17-19 Chatham Road, just 10 minutes ·from the airport and a short walk' to the Star Ferry.

Eastern U.S.: Groups Unlimited has day trips to such attractions as Saratoga Springs, Pennsylvania Dutch country, Val- 1

ley Forge and _Hyde Park, as well as three-day excursions to Montreal. For information call (212) 838-4730 and ask for Barl:!ara, Donna or Marilyn.

Tel Aviv: The Plaza Tel Aviv offers airline employees special rates of $38.50 single, $42.50 double (plus 5% service charge) through February 28, 1983. For reserva­tions contact the hotel at 155 Hayarkon, Tel Aviv 63405. Phone 29 95 55.

Rome. Luxury condo in residential area 15 minutes from the city or the airport and 10 minutes from the beach. Two rooms, sleeps 3 at $48 daily. Write to F. Antonelli, Via Aristofane 128, 00125 Rome, Italy. -

Bali: Hotel Bali Beach Inter-Continental offers airline employees special rates start­ing at $30 single, $32 double, plus 21% service charge and tax. Price includes airport transfers and a welcome drink. The luxury resort hotel offers golf, ten~is,

bowling, a health club, and water sports. _ Special airline rates are effective through

December 19, 1983, and are subject to confirmation. Reservations can be made through any Inter-Continenta1 sales office or through Pan Am sales or reservations.

Puerto Rico: The 2, 700-acre resort of Palmas del Mar is offering an introductory interline package at its new 1 02-room Candelero Hotel of$39 per person, double, $52 single; includes breakfast arid dinner. Minimum stay 2 nights. The resort has 3112 · miles of beach; four swimming pools; 20

I tennis courts; golf course; equestrian, bicy­cle and jogging trails; marina and water­sports center. Book directly with Palmas · del Mar at (800) 221-4874; in New York call (212) 889-0628.

Orlando: The Hotel Ramada Inn West/ Orlando offers a special rate of $25 per night for one to four people, August 15 through December 31. Taxes not included. For infoimation, call (305) 656-3333.

Mexico Tour: Eight -day tour from Mexico City to Taxco, Cuernavaca and Acapulco. Land only rates per person are $188 dou­ble, $159 triple, $296 single. Tour includes first class hotels, sightseeing in Mexico City and Taxco, motorcoach transporta­tion, taxes and transfer.in Acapulco. For information conta~t Interline Division, Hallmark Travel Inc., 56 E. Andrews Drive, NW, · Atlanta,- GA 30305; phone (404) 231-0260.

July 19, 1982

Seniors Robert W. Wallace, JFK, June I8 (33) Harold W. Mize , PHX , July I (40) Richard L. Neitzel, JFK, July I (36) Harley J . Kelley, MCI , May I (35) Virginia A. Hamilton, CMH, July I (30) Beatrice Raftery, LGA, Aug. I (17) Gynelle C . Young , LAX , Aug. I (1_8) Byron E. Bean, MCI , Aug. I (37) Melvin D. Risting , LGA, Aug. 24 (29) Edward M. Costello, JFK, Aug. I ( 17) Geo.rge E. Borgmier, JFK, Aug. 6 (3I) W. E. Cahill , MCI, Aug. I (40) Carl H. Drowns , MCI , Aug . I (23) Marjorie D. Moore, MKC , Aug. I (37) Neville J . Buchanan , MCI, Aug. I (16) Oral W. Parrack, MKC , Aug. I (25) Jimmie Finch , STL, Aug. I (9) Victor P. Wolf, MKC , Aug . 9 (35) Charles V. Pfaff, DAY, Aug. I (25) Charles E. Morrissey, JFK, Aug. I (15) J . W. Salz, SFO, Aug . 17 (3I) Arthur W. Poehlman, JFK, Aug . 22 (29) Lemauris Butler,_ LAX, Aug. 16 (37) Mervil J. Cook, STL, Aug . I (28) JohnJ . Sweeney, LAS, Aug. I (36) Milto~ M. Wind, JFK, Aug . 24 (36)

WilliamS. Bray, MCI, July I (25)

More Tips .. .-Summer skiing. Portillo, Chile is the ski capital of the world from now through September, when it's winter there. Lan Chile and Interline Representatives Ltd. (IRL) offer a ski package that features positive RT fare to Santiago, 3 nights in Santiago and five nights in Portillo, trans­fer to Portillo (95 miles away and 9,400 feet up), all meals in Portillo, use of ski lifts and five lessons. Cost: $959 from Miami, $989 from New York. Contact IRL,.25 W. 39th Street, New York, NY 10018. Phone (212) 840-6727.

Phoenix. We don't know how ,they do it, but the Camelhead, a Granada Royale Hometel, offers an airline special now through August 31 of $29 per suite. Every room is a suite; sleeps up to 4; wet bar and kitchenette. The price includes airport transfer, full breakfast, twilight cocktails and, oh yes, free tickets to the Phoenix Giants games. Write to The Camelhead; 1515 N. 44th . Street; . Phoenix, Arizona · 85008. Call collect (602) 244-8800 . .

San Diego Interline Club holds its 9th annual fiesta December 1-5 in San Diego. Package price of $155 per person double, $210 single, includes accommodations at the Hanalei Hotel, most meals, harb9r cruise, visit to Sea World, city tour and trip to Tijuana, plus other ~xtras. Parents or spouses of employees are also welcome. Registration deadline: November 16. For

· information, write to San Diego Interline Club, P. 0. , Box 80441 , San Diego, CA 92138.

Interline Festival: The 12th annual Or­ange County Interline Fall Festival will be held in Anaheim, California, Thurs.-Sun., October 7-10. Adult rate of $89 double includes three nights' lodging, airport transfers, Knott's Berry ·Farm visit with unlimited rides, full day at Disneyland, dinner on Friday, continental br-eakfast each morning, and two parties with music and open bar. Child sharing a room with two adults: $57. For an application, write to Annual Interline Festival, 517 4 Greens­boro, Anaheim, CA 92807.

Cruises. World-Wide Interline Tours has announced two new cruise pack_ages, both sailing from Los Angeles, aboard the 16,000-tonMTSDaphne. A 7-daycruiseto Puerto Vallarta and Mazatlan, Mexico, costs $675 per person, double, plus $20 porttax . Sailings Sept. 25 , October 2, 9, 16

July 19, 1982

Thomas P. O'Connor, ORD-based TWA first officer and a captain in the U.S. Naval Reserve, has been named com­manding officer of VR-51 at the Glen­view, illinois Naval Air Station. The squadron is one of the navy's largest, with eight C-118 (DC-6B) transport aircraft and more than 400 personnel. .Capt. O'Connor has been flying for 16 years in the reserves, after serving six ye~rs of active duty. He has flown more hours in the C-118 than any other navy pilot. He has been with TWA since 1966.

and 23. A 19-day cruise through the Panama Canal leaves Los Angeles on October 30 and terminates in Miami on November 18. Cost is $1,775 plus $30port tax. Space cannot be confirmed more than 30 days in advance. It is suggested that you send a deposit of $150 per person; space will be confirmed in the order of receipt. Write to World-Wide Interline Tours, Box 28034, Atlanta, Georgia 30328.

In Memoriam . Francis A. Parent, retired San Francisco flight

· engineer, died July 2. Mr. Parent, who joined TWA in April 1935 and retired in August 1971·, was 70 years old. He is survived by his wife, Jane.

Captain Donald W. L~duc, JFK, died June 30 at age 60. Capt. Leduc joined TWA in May 1947 and retired in May 1979. He is survived by his wife , Mary.

Retire4 MCI lead mechanic Robert G. Adair died June 25. He was 78 and had retired in 1969 after 27 years with the airline. Mr. Adair is survived by his wife, Edna. -

Mary E. Bieker, 73 , died June 7. Mrs. Bieker had been a teletype operator in St. Louis ,_ retiring in 1973 after 26 years with TWA. She is survived by her son, Dennis.

Anniversaries August

40Years Murray L. Ashworth , MCI Joseph A. Bermudez, JFK Jules M. Boca, LAX John Campbell , JFK Harry J . Cloud , DCA Thomas J . Condy, LGA Amos J. Hart, MKC Albert B. Krueger, LIS Jack M .. Lincer, PHX Martin J . Naaktgeboren , MCI Paul D. Ozbun, MCI Clarence H. Pahl, JFK Brurfo Ptak, LAX Russell 0. Robbins , NYC Billy L. Smith , MCI Carlyle E. Smith, JFK Richard D. Stanley, MCI Harry H. Ward, JFK Robert E . Williams, MCI Merle R. Wilson, MCI Joseph L. Wilson, Jr., JFK

35Years Joel Bartels, MCI Salvatore J. Cannizzaro, LAX Robert J. ,Comp, CVG Isabelino Dones, LAX Mario G. Goffredi, JFK Ernest V. Hall, JFK Fernando Hidalg?, MAD Virgil J . Ht:stka, MKC Mary K. Jones, MKC Joseph J . Lucas, PIT Charles R. Steinmetz, SFO Glenn E. Vanzandt, MCI

30 .Years Herbert R. Au , ABQ

·Carl R. Auten , MCI Byron B. Birge, MCI Jos~ph A. Bulk, MCI William C. Burlingame, ABQ William E. Butcher, LAX John W. Carroll , JFK Edwin L. Culling, JFK Robert L. Craig, MKC Manuel S. Demello, LGA Virgil W. Doyle, MKC Richard H. Ellis, JFK JosephS. Eriquez, PHX Richard L. Furrow, DAY Leroy 0. Geisert, JFK Arthur A. Guiducci, JFK Edgar W. Henderson, MCI Robert J. Hurley, BOS Thomas J. Huss, MKC Mary Kennedy, MKC George W. Koelling, JFK

Charles A. Lanzaro, JFK Rucco J. Laudadio, LGA Carl Markus, MCI Robert D. O'Neal , MKC Raymond L. Overstreet , MCI Chester S. Owen, MCI Robert J. Palmer, MCI John H. Petricko, PIT Lieu E. Raymond, LAX Howard E. Rogers , MCI. Irwin B. Roths'tein , JFK PhilipS . Schultz, SFO

- Pasquale J. Signoretti , JFK Robert J . Silano, JFK Walter Silvesky, LGA Derrell E . Southern , MCI James C. Stephens, MCI Charles D. Tate, MKC. Edsol B. Urton, MCI Loren H. Uthoff, LAX Gene A. Wynne, CVG

25Years Francis R. Atkins, MKC Gerald L. Beach, MCI Olie C. Benner, MCI Carole A. Berry, PHL Karl H. Bleck, JFK Donald R. Bryant, MKC Dorsey L. Caldwell , TPA Jack H. Carmichael, SFO Elton V. Carroll, STL Muriel A. Caylor, MCI Anna E. Chominitch, JFK Patricia Churchill, BOS Jack W. Dannar, MCI Carolyn C. Davis, JFK John J. Delacruz, LAX David L. Dunlop, MCI Ann L. Fazekas, PIT . Anthony J. Ferenczffy, LAX PaulaJ . Foote, LAX Bruce E. Gessaman, DAY Keener A. Hall , Jr. , MCI Lloyd E. Heath, MCI Sam1fel F. Helmer, MCI Carl 0. Heston , Jr., MCI Ransom M. Hills, MCI Walter B. Holyfield , Jr. , MCI Homer E. Hon Jr. , MCI Margaret L. Jensen , ORO Larry L. Johnson, JED Robert D. Jones , MCI Owen M. Kesner, MCI Despo Koolookis , MKC Robert L. Lee, LAX Harold L. Lueck, MCI Gregory V. Marsh, DCA John P. Mason, SFO . Raymond H. McGarry, MCI Walter K. McNeil, SFO Helen J. Miller, PIT Arthur J . Molnar, DCA James K. Moon, MCI Richard K. Mullins , MCI

Larry D. Mundorff, MCI Mario Musilli, JFK Charles F. Musselman, MCI Thomas M. 'O 'Hara, LAX Ivan S. Okazaki , LAX Charles L. Payton , LAS Gilbert G . Pesch , MCI David C. Purdy, MCI Marvin K. Raley, MCI William Raymer, MKC Ralph E. Reynolds, MCI Donald D. Ricketts , JFK John R: Ridenour, MCI Michele Rizzi, DEN Odell Roberson , MKC Jean L. Roster, MKC Robert J. Smith , PBX George M. Sorensen, MCI Lester Spears, Jr., LAX Lavern F. Stammen, CVG George B. Stroup, MCI Asa T. Suzuki, LAX Carmen M. Taht, JFK Joe Toka, LAS Mesaru Tsukimura, LAX Leonard L. Vaughn , MCI

1

James A. Walker, MKC Barbara L. Washington, LAX Helen Wennerholm , ROM Charles L. Yaeger, MKC James H. Yakabu , LAX

20Years Laurence L. Atwood, LAS Myers P. Barton, MKC Robbert H. Benjamins, LAX Marcia E. Brown, JFK John G. Cleaver, BDL Helen C. Crean, LGA Helen C. Daly, NYC Josephine A. Darius , SFO Jacques Dufoix, PAR Marga Estes , JFK · Bruce B. Graham, WAS Stevan M. Herpst , LAS William E. Hogle , MKC Jim A. Hunter, LAX JoseJ. Isaac , LIS JaneL. Jagen, JFK Robert Jones, ORO Mary J . Klotovich, LAX

.I l •

.. o_ ...

Albert E. Legg, Jr., MCI ~ .... CarolS. Luiacono, SFO - ·· Marlene M. Lustfeldt, LAX _ Ezequiel-Magarino, Jr., MIA Johanna B. Manders, LAX Jack P. Martin, MCI Robert T. Matheussen, LAX­Judy D. Nitti, LAX Sheila C. Noone, LAX Kenneth S. Partsch, lAD Maria W. Peeters, LAX Joseph Petro, ORO Larry T. Pryor, CMH Jim L. Rezendes , SFO

Indianapolis Record's Unbroken After Seven Years

Indianapolis maintenance & engineering dispatched 44,459 flights without an aircraft damage in a seven-year period, May 8, 1975 to June 20, 1982. (By press time that figure had grown to 44,651). "This is an outstanding accomplishment," says Marlo Gallo, manager-maintenance, "and one that we believe is a system record. Can anyone top it?", he asks. Art Stroh, Central region director of maintenance, presented the IND group with a special award for their achievement at a get-together on June 22. Pictured are (from left) seated at table: stores leads Ellis Rideway and Bob Burke, mechanics Jack Diggs and Jim Bailey, and lead mechanic· John Stephens. Standing: Art Stroh; Marlo Gallo; Charles Nardina, manager-cargo sales; Mary Owen, administrative clerk; Chet Owen, manager-ground safety; Duwayne Swindle, field manager; Joe Gey, manager-airport services; lead mechanics Charles Helton and Hardeman Bailey; mechanics Harold Nancy and Charles Farrugia, and Roy Giesen, maintenance supervisor.

7

Standby Listing ••• (from page one)

3) Pass class (for example - Class 7 -Class 8, etc .)

4) Seniority date (for example, 650111 - 750916, etc .)

NOTE - If you are traveling on a reduced rate ticket, the type of reduced rate (for example- ID75/ID90) is required in place of the pass class and seniority date.

Since many dependents of TWA em­ployees often travel without the employee and must list through a reservations office on their own, it is important that the dependents are briefed on how to identify, from their term pass or pass form, the information required for listing. Since the most important information needed is the pass class· and seniority date, illustrations highlighting this information are included below.

·Please insure that both you (the em­ployee) and your dependents know how to locate listing information on your travel documents . Withoutthis information, non­revenue passengers cannot be listed for a flight. If you are not listed for a flight within the proper time frame, you will be identified as not having listed in time for mea~ ordering, in case there is a meal shortage . .

. Any TWA employees, dependents, or OAL employees, may list themselves, if they have access to a PARS terminal, ·or may list through a reservations office prior to departure of their TWA flight. Full fare revenue passengers, as is the case today, will continue to be waitlisted for a con­firmed reservation through the TWA reser­vation system. Revenue passengers are not ·

· placed on the standby list until day of departure and then only at the airport of departure when they present themselves for check-in.

The computer entry used to record a space available listing will change. The '' VMNR '' format will be replaced by a new "4A" format. The new "4A" format may be used by any TWA employee who works with a CRT in the normal course of performing his/her duties. The format to list a space available passenger will be illustrated in the August 2 issue of the Sky liner.

Calling Reservations Employees who do not work with·a CRT

should continue to contact their reserva­tions office for listing . Here's how a typical listing call from a space available passen­ger should flow:

TWAForm800

·PAYROLL DEDUCTION COUPON COACH SERVICE CHARGES TW 800

I hereby authorize payroll deduction of coach service charges as published in M. P. & P. Chapter 13.

EMPLOYEE'S :.....__--- ------! SIGNATURE---..,.---------

~ervice charge by •rder, tear off and .; ·complete all en­. coupons, attach this pass to your

PASS CLASS

DATE

PAYROLL NUMBER

TWAForm810.

·':KET FLIGHT 1 TW810 :CHECK COUPON UE VALID 9 0 DAYS UNLESS

NOT VALID FOR USE ) OTHERWISE STATED -

S(WORLD AIRLINE!! ONLY WITH CLASS 8 !' POS. STATUS SEAT NO. BAGGAGE --... _ · CFMD. PCS TERM PASS

; ~ ~ VALIDATION

'' CFMO PCS IMPRINT O R WRITE REQUEST ED ,··.· \

~ X INFO RMATIO N BELOW

.·i\. '· ~',, :""""""":

~ NAME J'. R. sIN'\ i + h

[ 1 51fS~Io l'l/8&.. ! ~5oiiZ.-j • · I PASS ~MBER I EXPIRES I C~S I S ENIORITY :

PAYROLL NUMBER PASS CLASS

NAME

SENIORITY

NAME

SENIORITY

Term Pass

PHOTO ROBERTJ.PEDERSEN

NAME

6'1" HEIGHT

EXPIRES

12/82 PAYROLL NO.

06888

NAME R. J. PED.ERSEN

06888 7

PAYROLL ~UMBER PASS CLASS SENIORITY

Agent:

Caller:

Agent:

Caller:

Agent:

"TWA Reservations . .. . Sharon Miller".

"Hello, I'm Joe Smith. I'm an employee and plan to travel on a pass with my family. I would like to list for a flight from New York to San Francisco."

"Thank you Mr. Smith. Which flight should I list you on?"

"We will leave New York on Flight 803 on August 20. We prefer First Class . . . no­smoking section. There win be three people traveling."

"Fine. May I have your pass class and your seniority date?"

Caller:

Agent:

"The class is 7, and the seniority date is 650112. ''

"You h.ave ,..been listed for the flight M~ Smith. Have a good trip andthank you-for calling."

As you can see, this caller had all his travel information · at the ready before placing the call. When you have your travel information ready, your call to reservations can be handled quickly and efficiently, which saves everyone involved time and trouble.

Once space available passengers are properly listed for a flight, verification of travel documents is made at the airport on day of departure. This process will be explained in detail in the next issue of the Sky liner.

Ski Club'S Schedule The TWA Ski Club will start ·off the 1982-83 season with a ski improvement/ racing clinic at Vail, Colorado December 5-10, club , president Bruce , Graber an­nounced. Cost of the five-day program will be about $285, not ~ncluding meals. This

. includes $80 for instructions, $18 daily for ski lift tickets and $23 daily at the Kiandra/ Talisman Lodge.

An $80 deposit is required. Those regis­tering before October 30 will be guaranteed a ski c·lass limited to 10 persons. When registering please indicate level of experi­ence . Make check out to Craig Cambria; P.O. Box 2800; Vail, Colorado 81657.

To aid in vacation planning, the club has released an advance schedule for 1982/83 -ski weeks. They are: January 16-21, Park City, Utah; February 13-18, Mt. Bachelor, Oregon; Marc~ 13-18, Heavenly Valley (Lake Tahoe), California; March 20-25, Yugoslavia (International Airline Week); and April 3-8, Steamboat Springs, Colo­rado. T~ Ski Club is conducting its member­

ship drive for the 1982/83 season. Mem­bership is open to all employees. "Early birds" who sign up this summer will pay family membership dues of only $10. A membership application is included below . .

r -~--~-------------------~ ------ ,

TWASkiC1ub c/o Linda Kitts 2114 Lang Drive Crofton, Maryland 21114

Name. __________________ -L,mployee # _ _ __ _

Address _________________ __. orne Phone ___ _ _

City & State-------------------L-. ip Code. ___ _ _ _

Company Mail/Dispatch Address _________ -Lf· omicile. _____ _

( ) Renewal 1982/83 ( ) Ne'w Member

Dues are $10 yearly and include all of the employee's dependents. I hereby agree that the TWA Employee Ski Club and TWA shall not be held responsible for any accidents occurring to any person(s) at any of the club aetivities.

Signature: I L - - - - - - - - - - - - ·_ - ....:. - - - -- _ ·- - - - - - - - - - - J