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All rights reserved. Reproduction in whole or part without prior written permission from Dräger is prohibited. Great care has been taken throughout the catalogue to be accurate, but Dräger cannot accept any responsibility for any errors or omissions which might occur.

All products, logos, names and technologies are trademarks and/or registered trademarks of their respective companies.

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Safety on Board

Dräger Marine & Offshore is supplier and service provider of fire fighting, rescue and safety equipment on board ofvessels, seaships and offshore platforms.

We provide products and service solutions for:

- fixed fire suppression systems and foam systems- portable and wheeled fire extinguishers

- helicopter crash equipment- survival suits and lifejackets- portable and fixed gas detection- breathing protection and breathing compressors - personal safety equipment

ONE PARTNER FOR ALL FRS SOLUTIONSDräger has qualified service teams which have the skills to perform the required service on the above equipment in one visit. This not only reduces overhead in organizing serviceand travelling of technicians but also gives you one point of contact for all maintenance, certification andrelated administration.

SKILLED TECHNICAINSEmployees are trained and skilled, our services will meet the required standards and regulations of allmajor class societies such as Lloyds, DNV, BV, GL, ABS, RINA, RMRS and NKK. Offshore teams are trained according to NOGEPA (NL) / OPITO (UK) / OLF (NO).

DRAGER INTERNATIONALDräger was founded in 1889 in Lübeck, Germany. Dräger is one of the world’s leading suppliers of personal protective equipment, gas detection technology, and interdisciplinary system solutions for total hazard management. The company, with more than 3,500 employees, has global sales of over 500 million euros. The Dräger organization in the Netherlands is located in Zoetermeer and Hoogvliet, of which Zoetermeer is the headquarter.

On the following pages you will view a shortlist of our product and service portfolio for the offshore market. Dräger offers a broad range of FRS equipment. Please contact our sales department for more information.

Dräger. Technology for life.

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SAFETY MANAGEMENT SYSTEMOur technicians are trained to the required standards. Dräger is in possession of ISO 9001, ISO 14001and OHSAS 18001 certificates, has a Safety Management System in place and is an approved service organization for major class societies & brands.

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Fire Fighting EquipmentSystems and Extinguishers

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Fire suppression systemsDepending on the type of fire risk and working environment involved Dräger can provide a wide range of watermist, foam and gaseous extinguishing systems, approved for offshore use.

Fire suppressions systems are used to suppress fires in specific hazards for protection of the helideck, accommodations, kitchens and installations. All systems are designed, manufactured, installed and maintained by Dräger in accordance to regulations.

- Dräger offers a tailor made solution, in accordance to customers specification and regulations.

Portable fire extinguishersFoam, water and dry powder portable extinguishers can be located in- en outdoor and comply with offshore/ tropical climatic environment with high protection range. Body and wall brackets have appropriate corrosion- resistant coating and painting. All accessories are made from stainless steel.

Portable extinguishers located outdoors are provided with suitable cabinets. Each extinguisher is clearly labeled to identify the extinguishing medium that it contains and the marking is engraved in English language.

Portable fire extinguishers - compositeThe composite powder extinguisher is a low maintenancelong life portable fire extinguisher for the offshore and sea shipping market. The material of the extinguisher is composite which extends the life time of this extinguisher to 20 years! Because of the high quality, this extinguisher can be used in harsh weather conditions. Replacements caused by corrosion, deep scratches and dents also belong to the past. In addition the extinguisher eliminates the need for heavy and pricy stainless steel extinguishers.

- reliability- in accordance with MED- quick refill in any environment- available for class A B C F fires- corrosion-resistant coatings- all extinguishers can be protected by cover but not totally to facilitate air circulation.

- 10 years guarantee100% UV protective± 15% less weight 100% recyclable productsvery reliable because of very strong composite materialsustainable and corrosion-free20 year lifetimeapprovals: EN3, MED, CE

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HIGHLIGHTSWheeled fire extinguishersWheeled dry powder, foam, water or CO2 extinguishers can be provided as a fast response high capacity back-up capability. Pressurisation by CO2 or N2 cartridge for powder, foam or water extinguisher. Wheeled extinguisher can be provided with brackets to prevent movement when FPSO is under tow or in roll and pitch conditions.

- large diameter filler cap for easy field filling

- high flow and applicator hose, complete with nozzle which includes the facility for a controlled discharge of its contents

- rubber wheeled trolley with marine corrosion resistant coating

- cover

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Fire Fighting EquipmentSystems and Extinguishers

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Wireless fire detection system D5000A D5000 system with wireless detectors offers a solution on sites where it is difficult to integrate a fire detection system (e.g. museum) or in buildings which structure change continuously. The system consists of a base station, detectors and handdetectors.

The D5000 system is especially used in the offshore market as a solution during shut down operations.

- up to 32 wireless detectors- maximum of 10 base stations per loop detector

- suitable for heat and optical detectors

- certified system

Detector testersTesting equipment must be proven to be safe for the enigneer and the system, it needs to be cost-effective, versatile, portable, approved by all detector manufacturers and in compliance with international codes and standards.

The range of Solo testing tools are availabe in economical and convenient kit formats. Ask Dräger for the solution which best meet your requirements.

A test kit could consists of:

- aerosol dispenser- smoke detector tester- carbon monoxide detector tester- detector duster- telescopic access poles- heat detector tester- cordless heat detector tester- detector removal tool

- aerosol dispenser and heat detectortester are universal suitable for use on most detectors

- designed for use at height and at angles

- lightweight and simple to use- heat detecor tester suits fixed temperature, rate-of-rise and combination detectors up to 90C

Melderlus

12 V / 24 V DC

Max. 300 mT OHMO2T

max. 10 basisstationsMelderlus

12 V / 24 V DC

T OHMO2T

max. 10 basisstations

CO2 lance

Lance for a wheeled CO2 extinguisher.

HIGHLIGHTS OFFSHOREDräger UCF 9000 Thermal imaging camera

The thermal imaging camera UCF 9000 is the thermalimaging and digital camera in one. It ensures you are well equipped even for complex tasks - from firefighting and hazardous substance operations in Ex zone 1to the monitoring and documentation of training.

- to be used as SARS device, the camera is able to scal large areas of water in cas of an MOB situation- easily verify the level of fluids in tanks and barrels- able to detect heat behind bulkhead doors- quick check of wiring on board of rig- detect oil-spills on water

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- stainless steel piping R16 x 2mm- HP ball valve 1/2 inch stainless steel- rubber CO2 hose 5 mtr. with connection 1/2 inch x 21.8

- CO2 expansion horn

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Rescue EquipmentLife Saving

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Hansen Sealife Life JacketHansen Sealife life jacket has a practical, space-saving design, which makes it suitable for a compact fit in onboard cabinets.

The volume is 30 to 35 % less than most of other life jackets.

This life jacket has a safety light.

- retro reflective tape (8 pieces)- light pocket- integrated lifting loop in reinforced neck block

- adjustable chin strap to help- correct head angle- securely fastened whistle- easy fastened belt- floatable buddy line in protective pocket

Hansen Sea Arctic Immersion SuitApproved six hour immersion suit with an automic self rightening unit. Suit to be used without life jacket.

Comes with light and handy carrier bag or vacuumpacked for efficient storing on board and extendedservice interval of 5 years.

Other immersion suits are the Hansen Sea Nordic andHansen Sea Eco.

LiferaftsIf help takes time to get there, a liferaft can save your life, which gives you protection against wind and (cold) water. A stable and visible liferaft by day and night will increase your chances of survival. Liferafts will be delivered including emergency equipment. They can be stored almost anywhere on racks and ramps, saving valuable deck space. Liferafts are packed in waterproof containers. Available in different sizes.

Helicopter Crash EquipmentDräger offers a selection of tools to be used in an offshore environment. Common applications are helicopter crash kits or fireman's equipment sets. Dräger is able to offer any selection of tools that you might request.

- a self-righting unit with automatic activation

- fixed hood and gloves- floating buddy-line- reflective tape- complete with an approved emergency light, whistle, and retro reflective material

- available as one size and XXL

- easy to service- sealed in watertight containers- sizes available from 2 to 150 persons- deliverable as throw-overboard or, davit launched liferafts or MOB boats

- adjustable wrench- bolt cutter- hack saw- pliers- crow bar- screw driver set- grab hook- rescue knife- fire axe

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Safety EquipmentBreathing Air Protection

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Dräger PAS LiteThe Dräger PAS Lite Self-Contained Breathing Apparatus (SCBA) combines reliability with comfort and performance. For use in industrial applications where a simple, robust and easy to use breathing apparatus is required. Lightweight yet robust, this pneumatic gauge SCBA offers excellent service life as well as being easy to maintain.

- lightweight and reliable with a good service life

- carrying system offers excellent load distribution

- compatible with proven and robust air supply systems

- innovative space-frame integrating the hoses to eliminate entanglement and reduce snagging

- easy to clean and maintain service friendly design

Dräger PSS 3000The Dräger PSS® 3000 is a new generation of high performing breathing apparatus for firefighters. Combining comfort with exceptional pneumatic performance, it is designed for applications where simplicity and ease of use are key essentials.

Lightweight yet robust, and easy to don, this advanced breathing apparatus provides the ultimate in breathing protection.

Dräger PSS 5000 / 7000Dräger PSS 5000 / 7000 SCBA haven been designed for professional firefighters combines robust design and state-of-the-art ergonmics, a wide range of configurations and options to suit individual requirements.

- comfort carrying system- robust design- easy donning- wide set of configurations

- adjustable carrying system- advanced electronic monitoring- battery management- robust hard wearing design- cylinder quick connect option- easy maintenance

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Safety EquipmentAirline Breathing Equipment

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Dräger AirPack 1Long duration breathing air combined with high mobility. Chemical tank cleaning, toxic spillages or certain tasks when working on offshore installations are all made easier and more comfortable when using the Dräger PAS AirPack 1.

- power coated frame- suitable for cylinders of 6 to 12 liters, 200 or 300 bar

- up to four cylinders- “plus” pneumatics

Dräger AirPack 2Breathing air for up to 4 persons. Uninterrupted air supply is provided by the trolley-mounted cylinder(s) to the wearer via a hose reel.

Dräger PAS ColtDepending on the requirements of the operation, the Dräger PAS Colt has been fully approved for use in applications requiring either; short duration entry units, airline emergency escape breathing apparatus, or dual function.

- powder coated frame- suitable for cylinders of 50 liters, 200 or 300 bar

- one or two compressed air cylinders- unique tilting frame- “plus” pneumatics

- flexible and use friendly- ergonomically designed harness- machine washable harness- modular drop down facility

Safety EquipmentHigh Pressure Compressors

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Bauer Junior II CompressorThe most compact highly mobile one of our diving compressor range. Due to its toughness and reliability the Junior has become a global classic. The patented TRIPLEX® filter system guarantees purest breathing air accordance to DIN EN 12021.

- easy handling- toughness- safe handling

Bauer Mariner 320 CompressorCorrosion-resistant components allow smooth operation even under toughest climatical conditions. The newly developed blocks are the heart of the package, which was made for extremely tough continuous operation.

- to be used in extremely tough situations

- indestructible- resistant- economic

Wide range of HP compressorsDräger offers a wide range of HP compressors which are available in the range of 100 - 600 l/m.

Ask our sales department for the various possibilities.

Safety EquipmentPortable Gas Detection

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Realise the rewards of quality single gas detection –The new Dräger Pac Series 3500, 5500, 7000.The Dräger Pac series combines fast, accurate singlegas detection with ease of use and reliable results.These handy and robust instruments use the latestminiature Dräger sensor technology. Offering easy,single-handed operation each instrument providescontinuous, clear results and unmistakable alarms.The Dräger Pac 3500 and Pac 5500 are ideal forpersonnel monitoring applications in the Oil and Gas industry and provide fast detection of hydrogensulphide, oxygen or carbon monoxide. With the Dräger Pac 7000 a number of additional harmfulconcentrations can be detected, such as CO2, Cl2,HCN, NH3, NO, NO2, PH3, SO2 or organic vapors.

- high performance, long life Dräger XXS Sensors for various gases

- low cost of ownership- integrated event and data logger- robust housing – impact and chemical resistant

- IP 65 ingress protection- gas accesses at top and front- colour coded for easy identification

- detects up to five gases- flexible sensor attachments- ROHS-compliant device: lead-free manufacture

- Ex-sensor 0-100 Vol.% measurement possible

- power-saving mode via phased ex-sensor operation

- reflective case parts make device easy to locate

Dräger X-Zone 5000 – easily transportable gas detectionState-of-the-art area monitoring – the Dräger X-zone 5000, in combination with the Dräger X-am 5000, can be used for the measurement of up to six gases. This easily transportable, robust and water-proof unit extends mobile gas detection technology to a unique system with many applications.

- clear alarm 360 degrees- wireless fence line- area monitoring – even with a pump- alarm contact to connect to external equipment

- available for use in Ex-zone 0- continuous operation for up to 120 hours

Dräger X-am 5000 - Light, durable and versatile.The Dräger X-am 5000 detects the presence of up to five gases and steams, including oxygen and a broad spectrum of toxic gases (H2S, CO, CO2,CL2, HCN, NH3, NO2, PH3, SO2). This small andergonomic device is ideal for personal protectionuse and its IP 67-compliant durability means itis suitable for deployment in hostile environments.In combination with the external pump, the DrägerX-am 5000 is also suitable for checking and provingclearance for confined spaces.

Dräger X-am 7000 - Flexibility through sensor varietyDräger X-am 7000 is the innovative solution for the simultaneous and continuous measurement of up to five gases. A combination of more than 25 sensors allows flexible solutions to individualmonitoring tasks. It is the ideal companion in a variety of applications where the reliable detection of oxygen, toxic and combustible gases and vapors is necessary.

- very robust design - IP 67- unlimited sensor adjustment- long term run time- Dräger sensor tested

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Safety Equipment

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HIGHLIGHTSDräger Flame 5000 Flame DetectorThe Flame 5000 is a unique EExd colour imagingflame detector.Using live video signals rather than radiation as its detection principle renders the Flame 5000immune from false alarm, commonly associated with infra-red & ultra-violet technology.Whilst it is not necessary to use the video output fordetection, using this facility can greatly improveorganisations response time to dangerous situations,visual confirmation of flame can eradicate the needto send personnel into hazardous situations.The Flame 5000 can be used as a stand alonedevice with the use of integral relay outputs, orintegrated into a system using a 0 to 20 ma signal.

HIGHLIGHTSDräger Polytron IR Gas DetectorThe Polytron IR is an EExd point of use infraredflammable gas detector.With two infrared wavelengths available, the range ofgasses is significantly increased and enables meas -urement of flammable gasses in %lel, % v/v or ppm.Calibration is simple, common calibration gassescan be used, and the target gas selected from theinternal memory, accurate adjustment is automatic.False alarm immune operation gives the device aSIL2 verification meaning it is suitable for functionalsafety applications.

Dräger Polytron Pulsar 2 open Path Gas DetectorThe Pulsar 2 is a flame proof infrared hydrocarbongas detector.Detecting gas using an infrared open path or “line ofsight” beam of up to 200 m, it is ideal for large areacoverage, in perimeter monitoring for example.Heated optics, beam block and dirty optics warningtogether with sophisticated algorithms mean thePulsar is Immune to external influences such as solarradiation, arc welding or stack flares. This false alarmimmune operation has earned it a SIL 2 verification.

- world wide approvals: ATEX, IECEx, FM, CFM

- SIL Approved: Suitable for functional safety applications

- simple set up: One man calibration and commissioning

- optical verification: Field of view is not compromised

- LED status indication: Highly visible status confirmation

- excellent detection range: 0.1 m2 fire at 44 m

- variable outputs: Relay or 4 - 20 ma

- world wide approvals: ATEX, UL, CSA, EN61779, Gost

- SIL Approval: Suitable for functional safety applications

- heated optics: No build up of condensation

- range of outputs: HART, RS485 4 - 20 ma

- world wide approvals: ATEX, IECEx, UL, CSA, GOST

- SIL Approval: Suitable for functional safety applications

- simple set up: One man alignment and commissioning

- heated optics, dirty optics warning and beam block warning: Prevents measurement function interference

- range of outputs: HART, 4 - 20 ma

Fixed Gas Detection

Safety EquipmentTest Gas

HIGHLIGHTSDisposable cylindersYou can take these conveniently small, disposable cylinders with you wherever you go, which makes function (bump) testing your portable detectors and gas detection systems even easier. Because thesecylinders are only filled once, you always receive a new cylinder. Another advantage of the disposable cylinders is the fact that they do not need to be returned – once empty, you can simply dispose of them in an environmentally-friendly manner such aswith metal waste. This means no rental or transport costs to return the cylinders.

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RegulatorsYou can choose between different types of regulators for different applications. All regulators fit the shown cylinder types and have a preset flow rate of 0.5 liter/minute.

Calibrate or function (bump) test an instrument without an internal pump: model 715.

Gas detection instrument with an internal pump which calibrate or function (bump) test: the on-demand regulator for manually calibrate or function (bump) test.

Only check gas detection instrument: the trigger regulator

- no need to be returned, just simply dispose them

- available for CH4, N2, NO2, NO, O2, C5H12, PH3, C3H8, SO2 and many others

- easy to use- reliable results- automatic calibration- mobile station, to be used at any location

Dräger Bump Test StationThe Bump Test Station has no requirement of any power source and can thus be used at any location. The easy to use Bump Test Station checks whether the instrument in question is responding to a known concentration of gas. The gas provided by the Bump Test Station flows through the dust and water filter to the sensor(s) confirming correct functionality of the gas detector ensuring compliance with country-specific requirements and regulations, standards, recommendations, etc.

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- easy to use- preset flow rate

Safety EquipmentPersonal Protection

HIGHLIGHTSDräger PARATA fire along with the hazardous smoke and fumes it gives off can take you by surprise. The DrägerPARAT® fire escape hood is designed to help youescape safely from a fire by filtering out toxic smokeand fumes – allowing you to breathe safely for aminimum of 15 minutes while escaping to a safeenvironment. In addition, the escape hood offersprotection against hydrogen sulphide exposure.

HIGHLIGHTSDräger Saver CFA range of Emergency Escape Breathing Apparatuswhich has been designed using the latesttechnologies available whilst still bearing in mind our three leading principles; reliability, quality andease of use. A constant flow Emergency EscapeBreathing Apparatus (EEBA) allowing safe, effective and uncomplicated escape from hazardousenvironments with minimal user training. It uses asimple easy-to-use pressure reducer, giving aconsistent air flow rate at all cylinder pressures,while a combined diffuser and exhalation valve givean excellent air supply to the streamlined hood. The air hood neck seal is ozone resistant ensuringseal integrity whenever the unit is used.

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- approved to latest marine standards- low cost of ownership- no mandatory routine service is required for a period of 10 years

- the cylinder can be charged using standard charging connectors with no special tools or adaptors

- grab bag with carrying strap and photo luminescent identification strip

- Dräger Parat C smoke hood- heat resistant gloves- cyalume light stick

Grab BagGrab bag with personal escape aid to abandon the installation in case of a fire. The personal grab bag is mostly used on offshore platforms. To be used in the event of a fire.

- highly sisible hood in an universal size with a flexible neck seal

- wide, anti-fog coated visor for a clear view during an escape

- highly efficient filter protects from toxic gases, fumes and particles, which are produced during a fire

- additional protection against H2S

Safety EquipmentDrug & Alcohol Test Systems

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HIGHLIGHTSDräger Mobile PrinterThe new Dräger Mobile Printer allows the resultsfrom different Dräger Diagnostics products to beprinted. The mobile printer can be used with theDräger Alcotest 6810, Alcotest 7410, Alcotest 7510and Drugtest 5000. The printer can be used as a data input interface for the Alcotest 7510.Several communication interfaces allow the data to be downloaded to a PC. Rechargeable NiMHbatteries are chargeable via car 12V connector or 115V/230V AC.

HIGHLIGHTSThe Dräger DrugTest® 5000 systemComprising two main components: the DrägerDrugTest® 5000 Test Kits and the Dräger DrugTest®5000 Analyzer. The system is a fast, accurate meansof testing oral fluid samples for drugs of abuse, suchas amphetamines, designer amphe tamines, opiates,cocaine and metabolites, benzodiazepines,cannabinoids and methadone, as well as precisediagnostic evaluation and data management.

HIGHLIGHTSThe Dräger Alcotest 6810It offers professional users precise and quick breathalcohol analysis in a user-friendly and compact form.Thanks to its wide range of possible configurations,the handheld instrument can be easily adapted to meet different international regulations andguidelines. Because the Dräger Alcotest 6810 offersintuitive operation, it is easy to use and precisemeasurement results can be obtained within a veryshort period of time.

- reliable and precise analysis- fast and easy handling; simple three-key operation

- mobile and stationary use- intrinsic quality control measures- data-memory, -management and -transfer via diverse connection ports

- quick and Easy to use Breath Alcohol detection

- accurate, used by British Police- wireless data transfer to printer- data-logging for record keeping- low blowing resistance

- fast and silent- easy change of paper rolls and batteries

- one printer can be used with several Diagnostics devices

- easy change of printouts for customization

ServicesMobile Workshop, Firemans Equipment Container

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HIGHLIGHTSFireman’s equipment container

This container can be used for storage and/or changing room for BA equipment and fireman’s clothing. The content of the container can be custom made.

Examples of the content are:- the facilities to wash masks and BA sets - a compressor is available to refill air cilinders- storage cabinet for fireman’s clothing such as fireman’s suits, helmets, gloves and booths

- built and painted according to Norsok regulations or as specified- constructed with A-0 fire rating or other ratings

- contains Ex appliances for operations in gas situations, if required

HIGHLIGHTSMobile workshop

Dräger has three offshore service containers fully equipped with test equipment, spare parts and replacements to perform as much FRS service on board of an offshore installation platform as possible. The containers are equipped with a computerized Dräger SCBA test bench and other test equipment to servicefirefighting, lifesaving appliances such as life jackets and survival suits, portable and fixed gas detection equipment, hospital oxygen systems etc.

Alongside the test equipment these containers have enough spare parts and new equipment to be able to carry out repairs and/or replace defective equipment as required.

Service offering:- fire fighting equipment- life jackets and survival suits- self contained BA equipment and escape sets - fixed gas detection- flame detection - portable gas detection

- size: 10 or 15 feet

ServicesTraining, Rental Equipment

HIGHLIGHTSRental equipment

Via a rental pool Dräger makes all the safety-relevant equipment required during shutdown available to you, from communications technology via gas detection devices to personal protection equipment.

Hiring devices – with predictable hiring rates – is the ideal solution for clearlydefined projects. If necessary, we provide you with detailed advice which devices you should keep available in which numbers.

You can trust our experience and expect realistic projections. 10 additional gas detection devices, 20 fallarrest belts and a ladder – not everything can be scheduled down to the day. No problem. We take care of it for you.

We record all material movements in our database. This documentation enables easy controlling and also forms the basis for traceable invoicing.

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HIGHLIGHTSTraining

Complete safety does not end with the purchase ofsafety equipment – in fact it is only the beginning!

To be effective, operators need to be competent andempowered in the use, testing and troubleshooting of safety equipment. That’s where effective training is an essential addition to a user’s safety regime.

With over 100 years experience in safety, Dräger is able to bring a wealth of knowledge in the use of equipment and best practice procedures in response to hazardous situations.

With a comprehensive range of training programmes for the oil and gas industry we canhelp to ensure your equipment and personnel are always ready – whatever the situation. Courses can be customised to suit specific requirements, known hazards or unusual applications and conducted at operational sites.

If preferred, they can also be carried out at our purpose built training facilities using simulated environments including crawl galleries and confined spaces.

Courses cover both theory and hands on use of equipment in practical applications; testing; maintenance and troubleshooting - for everything from gas detection set up and calibration – both fixed and portable; breathing apparatus; drugs and alcohol detection and first aid.

- H2S safety training- confined space entry training- flame and gas detection configuration, fault finding, calibration and maintenance- BA maintenance courses- fire fighting procedures including entry control- first aid training- drug and alcohol screening courses

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Safety and liability

SAFETYSafety on board is a key consideration for all profes-sional operators. It is therefore reassuring that our service technicians are all in possession of a basic safety certificate. They understand the possible risks on board and they know what is expected from them to ensure the safety for themselves, your crew and your assets.

Our safety management system ensures that our procedures and our behavior are regularly monitored and adjusted where required. Of course it is possible to audit our safety system. Please ask your safety manager to contact us at any time to make an appointment.

LIABILITY INSURANCEAs part of the world wide operating Dräger group (www.draeger.com) our organization is in possession of a liability insurance which cover our activities. On request we can sent you a copy of the insurance policy.

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CUSTOMER SATISFACTIONWe are your Fire fighting, Rescue and Safety partner who will provide solutions to meet your needs. We clearly understand that long-lasting relationships are built upon mutual trust and proven reliability.Therefore customer satisfaction is a key performance indicator for us.

We constantly monitor our customer satisfaction level and strive to improve our performance, our proce-dures and general behavior based on your feedback. We have a procedure in place which offers you the opportunity to share your suggestions and/or concerns.