Safety Management Courses 2018 - … Level Checklists Audit Planning Methodology ... Normal Operations Safety Survey (NOSS) Day2Day ... ities for British Airways, British Midland

Safety Management Courses

2018

ContentsIntroduction to Safety Management Systems 2

Safety Reporting, Investigation and Analysis 3

Safety Auditing 4

Hazard Identification and Risk Management 5

Safety Survey 6

Added Value SMS Services 7

Safety Manager 8

ARI Details and Contacts 9

This course provides an ideal introduction to the concepts, development, and operation of a Safety

Management System. Course material is based on ICAO Annex 19 and Document 9859. Over 300 opera-

tional and management personnel have attended this course in 2014.

The course is targeted at SMS practitioners who have a responsibility for investigating and analysing both

major and minor occurrences . The course provides essential material to enable attendees to return to their

organisations and undertake the investigation assignment

The course is designed for SMS practitioners who will take on the role of internal auditor within their or-

ganisation.

This course provides the tools to enable SMS practitioners to successfully undertake basic safety risk man-

agement processes.

This course introduces the concept of safety survey enabling SMS practitioners to carry out safety surveys

within their organisation. Surveys are an effective tool to guage levels of an organisation’s safety culture.

ARI can provide client specific courses on request such as senior management briefings and Human Factors

workshops. Also, ARI has produced client specific Safety Management Systems together with an accompa-

nying implementation programme. See this section for further details.

ARI has identified a gap in safety management training and that is the role of the organisation’s safety man-

ager which is multfunctional carrying with it a high level of responsibility for the operation of the SMS and

the monitoring of safety performance. ARI has designed this course for newly appointed safety managers

to meet the exacting demands of this essential task

Safety Management Courses 2018

ICAO State Safety Programme (SSP)Annex 19State Safety AccountabilitiesSSP and SMS framework

The Organisational AccidentReason ModelSafety Management development

Basic Safety ConceptConcept of Accident CausationComponents of organisational accident

“Human Error”Unintended actionsIntended actionsUnsafe acts

Safety CultureSub componentsJust CultureStages of Safety Culture maturity

ICAO SMS ModelSafety Policy and Objectives

Management commitment and ResponsibilitySafety AccountabilitiesAppointment of key safety personnelCo-ordination of emergency response planningSafety documentation

Safety Risk ManagementHazard IdentificationRisk Management

Safety AssuranceSafety performance monitoring and measurementManagement of ChangeContinuous improvement of SMS

Safety promotionTraining and EducationSafety Communication

Implementation of SMSRole of SMS implementation teamPhased approach

Course Content

Introduction to Safety Management Systems

Who should attend:

Managers from all levels of the organisationSafety managers and SMS practitionersOperational and administrative staff

Course length - 2 daysCourse location - On site

2

International/National requirementsfor Reporting and InvestigationICAO Annex 13EU 376/2014National proceduresSMS ProceduresMandatory reporting systemsVoluntary reporting systems

Risk and Legal ImplicationsLegal Implications of InvestigationPurpose of InvestigationProtection of Safety Information

The Reason ModelAccident CausationUnderstanding “Human Error”New ApproachOrganisation AccidentThe Reason ModelSystemic Occurrence Analysis

Overview of Reporting and Investigation ProcessGeneric Process of Reporting and InvestigationKey Roles of Personnel

Occurrence Reconstruction and AnalysisGeneric Safety Investigation processSOAM Process OverviewData Gathering - SHEL ModelAnalyse the data and identify the cause(s) and contributions of the occurrenceMake safety recommendations Case Study - Milan-Linate accident

Human PerformanceLimitations“Human Error” in Investigations

Witness interviewingLimitations of Witness recallInterviewing considerationsQuestioning Techniques

Practical Exercises

Course Content

Safety Reporting, Investigation, and Analysis

3

Who should attend:

Safety managers and SMS practitionersLine Managers and Supervisors


Audit ProceduresAudit DefinitionsSix Principles of AuditingWhat is an audit and its importanceSafety Standards and RequirementAudit Programme

SMS and AuditingSafety AssuranceImportance of SMS Auditing

Safety AuditingType of AuditNeed for Internal AuditPrinciplesScope and CriteriaProcess

Audit Life CycleFour basic phasesDefinitions and Categorisations

Audit ConductPreparationAuditor Working DocumentsHigh/Low Level ChecklistsAudit Planning MethodologyAudit TechniquesEvidence of ConformityQuestioning TechniquesEvaluating ResultsCorrective Actions

Report Writing and Follow ActionsAudit report writing guidelinesAudit report contentsAudit report layoutFollow up action

Practical exercises:Prepare audit plan and Question Checklist Conduct an audit interviewCarry out audit

Course Content

Safety Auditing

Who should attend:



4

Why Risk AssessmentRisk Assessment IssuesWhy Risk AssessmentRoutine or Steady State Operationsor Change to SystemsReactive or Post Occurrence Assessment

SMS Policy and ProceduresSpecific SMSSafety policies relating to risk managementSafety procedures which require HIRM

(HIRM = Hazard Identification and Risk Mitigation)

Hazard IdentificationFirst fundamental – Understanding hazards Second fundamental – Hazard identificationThird fundamental – Hazard analysis Fourth fundamental – Documentation of hazards

Brain StormingPlanning and PreparationProject or System PresentationConduct of SessionHazard LogRisk Register

Risk Management - 7 stage processSystem DescriptionHazard IdentificationAssess ProbabilityAssess SeverityAssess RiskRisk MitigationSafety Documentation

Bow Tie MethodWhat is Bow TieHow does Bow Tie workExamples of Bow Tie

Introduction to Safety CasesSafety Objectives and Safety Requirements. Claim, Argument and Evidence statements. Documenting the results in a logical and complete manner.

Practical Exercises

Course Content

Hazard Identification and Risk Management

5

Who should attend:



Safety Surveys

6

Who should attend:



The Role of SurveysSurveys in everyday lifeThe application of safety surveys

Project Management BasicsWhy project management?Four phases of a projectInput to safety surveys

Safety Surveys - SMS requirementsEASA requirementsThe Reason model

Types of SurveyPeriodic Safety Surveys (PSSTargetted Safety Surveys (TSS)Continuous Safety Surveys (CSS)

TEM/NOSS/D2DIntroduction to

Threat and Error Management (TEM)Normal Operations Safety Survey (NOSS)Day2Day (D2D)

Safety Survey MethodologyGeneral principlesConsider the various stages of planning a safety survey

Questionnaire preparationKey principlesQuestionnaire design

Interviewing for SurveysTypes of interviewInterview techniques

Data Analysis BrainstormingCross tabulation

Report WritingSurvey report contentsGuidelines to writing a report

Practical exercises

Course Content

ARI provides dedicated ATC management courses. We will bepleased to discuss your specific requirements with you. As allour courses are conducted on site, it will be necessary to as-certain what facilities are available for practical training.

The ARI philosophy of SMS implementation is to provide theclient with all the tools necessary to operate the SMS success-fully.

Part of this process is training which is an essential element ofSafety Promotion therefore ARI believes that the earlier theclient can conduct in-house training the more beneficial it is forthe implementation process.

ARI provides a “Train the Trainer” course for Safety Man-agers and SMS practitioners to enable them to provide highquality classroom instruction. The course lasts 5 days and en-ables attendees to teach a subject from their discipline usingall the latest instructional techniques.

ARI has been commissioned to produce Safety ManagementSystems for a number of aviation organisations including theImperial War Museum, Safeskys Ltd, Isle of Man Airport and foroverseas customers in Oman, Seychelles and Swaziland. To anyprospective client, we can bring our considerable experienceto assist with the development and implementation of yourSMS.

ARI has provided assistance to newly formed regulatory bodiesto bring them in line with the ICAO Critical Elements (ICAODoc 9734 Pt A) and prepare for the ICAO USOAP CMA pro-cess.

ARI has completed safety audits and surveys for airports andATC on behalf of the governments concerned and for the avi-ation insurance industry.

All the above services are available and you are requested tocontact the ARI Directors for further detailed information.

ATC Courses SMS Services

SMS Support Courses

Added Value SMS services

If your company requires any of our specialised courses or our safety services, we will be happy to provide bestvalue advice on how we can work together and meet your safety objectives and requirements.Please see page 7 for further details.

7

8

Safety Manager

The Role of Safety ManagerICAO requirementsEASA requirements

Service Providers Safety OrganisationAccountable Executive or ManagerSafety Accountabilities and Responsibilities

Management and QualityPrinciples of ManagementLeadership and DelegationISO 9001 - 2015Integration of other management systems

Swiss Cheese and IcebergsOverview of accident causation theories

Organisational CulturesSafety CultureJust Culture

Safety Risk ManagementHazard identification and Risk MitigationSafety Cases

Safety PerformanceSafety Performance Targets and IndicatorsCollation and analysis of Safety dataSafety committees

Safety CommitteesPreparation of reports and dataChairing committeesReport writing

Safety promotionMeans of communicationSafety training

Liaison with external safety agenciesRegional and national bodiesRegulatory issuesStaakeholders

Practical ExercisesAdministrativeOperational

Course Content

Who should attend:

Newly appointed safety managersCurrent SMsSafety practitioners

Course length - 5 daysCourse location - TBC

NOTE: This course is not available until later thisyear. Further details on request to ARI - see nextpage.

Herbert W Heinrich - Industrial Accident Prevention 1931

9

ARI Details and ContactsThe Company

Based in UK, Air Risk International Ltd was formed in July 2011 by its current two Directors. It is a small but expanding anddynamic consultancy specialising in all aspects of safety management and aviation insurance. The Directors bring a wealth of ex-perience and knowledge to the consultancy and have completed a number of successful contracts. The majority of these contractshave been for overseas clients. Working from this solid foundation, the company now wishes to expand its activities on a worldwide basis. To accomplish this, ARI intends to recruit experienced professionals to enable us to meet our objectives.

The ARI Directors

John Mckay became Chief Executive of Lloyd’s Aviation Department (Lloyds of London) in 1994. After the acquisition by CharlesTaylor in 2000 he was appointed Chair-man of the adjusting division until 2008.John worked in senior engineering capac-ities for British Airways, British MidlandAirways and Air Pacific. John has a degreein aeronautical engineering and EASA en-gineering licenses with various type rat-ings plus experience as a private pilot. Hehas worked on risk projects globally in-cluding UK, Israel, India, Singapore,Malaysia, Philipines, Indonesia and China.

Chris Stock has worked in Air Traffic Control for over 40 years. He joined the CAA Safety Regulation Group in 1989 as anATS Inspector based in Edinburgh. Dur-ing his time with the UK CAA, he washeavily involved with the development ofSafety Management Systems within theUK ATC. He conducted ATS Regulationcourses on behalf of CAA InternationalServices for the regulatory authorities ofSouth Africa, Hong Kong, Bermuda, andTanzania. Chris has undertaken safetyaudits and risk surveys in Africa, Chinaand the Middle East

If you wish to find out more about ARI Safety Management courses or any of our safety support services, pleasecontact:

Chris Stock Mob: +44 (0) 7785386email: [email protected]

John McKay Mob: +44 (0) 7715 [email protected]

ARI has a total commitment to safety in all disciplines of the aviation industry and strives to produce high quality services to match thisobjective. Central to this vision, ARI believes that it is best practice to run its courses at the client’s homebase. This has the benefit ofreducing travel and accommodation costs and allows the client more flexibility for student placement and enabling the minimum timeaway from operational duties.