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Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

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Page 1: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year
Page 2: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Safe harbour notice

Certain statements made in this presentation, including, but not limited to, our financial guidance, plans and strategies, capital structure model, and other statements that are not historical facts, are forward-looking statements. Several assumptions were made by BCE in preparing these forward-looking statements and there are risks that actual results will differ materially from those contemplated by the forward-looking statements. As a result, we cannot guarantee that any forward-looking statement will materialize and you are cautioned not to place undue reliance on these forward-looking statements. For additional information on such assumptions and risks, please consult BCE’s 2008 Annual MD&A dated March 11, 2009, included in the BCE 2008 Annual Report and BCE’s 2009 First Quarter MD&A dated May 6, 2009, both filed with the Canadian securities commissions and with the SEC and which are also available on BCE’s website.

Forward-looking statements represent BCE’s expectations as of May 7, 2009, and, accordingly, are subject to change after such date. Except as may be required by Canadian securities laws, we do not undertake any obligation to update any forward-looking statement, whether as a result of new information, future events or otherwise.

Page 3: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Welcome

5 Strategic Imperatives

Capital structure model

Q1 results

Page 4: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

5 Strategic Imperatives

Strategic Imperatives

Achieve a competitive cost structure

Accelerate wireless

Leverage wireline momentum

Invest in broadband network and services

Improve customer service

Focused on key drivers of value

Our Goal

“ To be recognized

by customers as

Canada’s leading

communications

company ”

1

2

3

4

5

Page 5: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Service delivery People & support Market facing

Bell executive team

Mary Ann Turcke

Executive Vice-President –

Field Services

Michael Cole

Executive Vice-President and

Chief Information Officer

J. Trevor Anderson

Executive Vice-President –

Network

Martine Turcotte

Executive Vice-President and

Chief Legal & Regulatory Officer

Siim A. Vanaselja

Executive Vice-President and

Chief Financial Officer

David Wells

Executive Vice-President –

Corporate Services

Stéphane Boisvert

President – Enterprise

Charles Brown

President – Small & Medium

Business and Bell West

Kevin W. Crull

President –

Residential Services

Wade Oosterman

President – Bell Mobility and

Channels, and Chief Brand Officer

John Sweeney

President – Wholesale

George Cope

President and

Chief Executive Officer

Page 6: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strategic Imperative 1 :

Achieve a competitive

cost structure

Page 7: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

08-Jun Wireline 09-Mar

Streamlined organization

Streamlined organizational structure

Executive team from 17 to 12

30% reduction in SVP and VP positions

Removed 3 layers of management

Reduced 8% of workforce and 15% of management

Pay for performance culture

– Management base compensation unchanged since 2007

– Increased management variable pay

Retirement incentive for more than 1,250

Bell Aliant 15% management reduction

Complete

Bell wireline labour force

Approximately 3,500 wireline reductions over past 9 months

36,000 32,500

3,500

Page 8: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Driving productivity

Productivity and contracts

• Field force productivity

2,000 new Bell trucks

GPS-equipped for better efficiency

• Renegotiated contracts with key IT vendors

• Real estate consolidation (3 main campuses)

– Moved out of 40 locations in past two years

Insourcing, outsourcing and offshoring

• Non-customer affecting

• Call centre/IT/back office

• Call centres consolidate from 33 to 27 with

more to come

Reduced discretionary spend

• Consulting expense down dramatically

• 47 ad agencies to 11

• Eliminated ~7,000 corporate credit cards

Exited non-core businesses

• Bell Business

Solutions (SMB)

• Bell New Ventures

• Expertech U.S.

• BCE Merchant

Services

• BCE Capital

Page 9: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Disciplined capital management

• Rigorous new capital governance – single company priorities list

• Q1 Capital Intensity on track at 13.3%

2008 2009E 2008 2009E* 2008 2009E* 2008 2009E*

17.7% 17.7%

$2.5B

* Based on company guidance and analyst estimates

Capital intensity

16.5

% 15%-16%16.4%

13.5%-14.6%

20%-20.4%19.3%

Bell/BCE investing over $2.5 billion

Page 10: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strategic Imperative 2 :

Accelerate wireless

Page 11: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

EBITDA margin

Wireless performance

Q1 2009 highlights

Gross additions up 4.3%

• Postpaid gross additions up 6.1%

Postpaid net additions up 25%

• Improved postpaid churn

ARPU declines $0.80

• Impacted by economy

Driving up EBITDA

• 80% EBITDA flowthrough

Gross adds

Q1-08 Q1-09

351K366K

Postpaid net adds

EBITDA

28K

35K

Q1-08 Q1-09

Q1-08 Q1-09

$410M

$434M

Q1-08 Q1-09

44.0%42.9%

* Margin on service revenue

**EBITDA margin*

Page 12: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Accelerating wireless data

• 2 million TV and radio-capable devices

• 4 million TV and radio streams a month

• More than a billion messages a month

• 1 text for every phone call

• 1st location aware mobile portal in North America

• Live content on Bell home page by location

• First NHL mobile experience of its kind in

North America

• Live audio and video highlights

Bell Q1 data revenue growth up 36%

Page 13: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

*Announced March 2009

Rogers/Fido Telus/Koodo Bell/Solo/Virgin

Acquisition of The Source

The asset

• 756 national stores and ~3,000 employees

• $643M in revenues/$27M EBITDA

• 7-year track record of profitability

• To close by early Q3

Benefits to Bell

• Quickly increases points of distribution

• More than 80M shoppers annually

• A leading distributor for Bell TV

• Full Bell product line carried by Jan 2010

Distribution game-changer

~1,100

~800

723

1,479

The

Source

Enhanced distribution will drive activations and marketshare

Page 14: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Acquisition of Virgin’s remaining 50% stake

Rationale

• Incremental traffic for The Source

• ~85 Virgin Kiosks

• Strong 3rd party retail distribution appeal

• Net purchase price of $102 million

– Reflects access to tax losses valued at ~ $40M

• Limited impact on wireless financials in 2009

Consistent with Strategic Imperative to Accelerate Wireless

• Significant brand awareness

• Continued global marketing support from Virgin Group

• Long-term extension of brand licensing agreement

• Maximizes Bell’s flanker brand flexibility

*Announced TODAY

Leverage

Virgin brand

Leverage

distribution

Compelling

valuation

Page 15: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Next generation wireless network

• Global standard

• Path to next generation data services

• More choice in handsets

• Improved rural coverage

• International roaming

• Bell/TELUS agreement lowers capital requirement

• Network operating cost savings

• Lower handset costs

• New entrant roaming revenues

• Faster time to market and greater coverage

Launching by early 2010

Customer

benefits

Financial

benefits

Page 16: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strategic Imperative 3 :

Leverage wireline

momentum

Page 17: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Significant improvement

• Line losses improve for six

straight quarters

• Economy softens small-medium

business results

• Winbacks remain strong

• Continual service improvements

Erosion rate

Consumer

Business

Slowing telephone line losses

Q1-08 Q1-09

13k26k

106k 78k

6.6%

5.3%

Lower line losses

Page 18: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strong Bell TV growth

Solid revenue and EBITDA growth

• Revenue up 8.7%

• EBITDA up 19.5%

• Industry-leading churn of 1.1%

• Over 1.8 million TV subscribers

Maintaining HD leadership

• Most HD channels in Canada

• HD penetration over 25%

• PVR penetration over 25%

Q1-08 Q1-09Q1-08 Q1-09

$64.65

$68.84

$77M$92M

Revenue per sub EBITDA

Page 19: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

*Announced TODAYNew TV distribution channel

• Agreement with TELUS to distribute satellite

TV in BC and AB

– Confirms success and quality of Bell TV

– Supports industry-leading offering, including

the most HD channels of any television provider

in Canada

• Takes advantage of TELUS’ distribution

network in the West

• Improves Bell’s return on investment in a

leading service

• Bell to continue marketing Bell TV branded

services in Western Canada

Page 20: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

By 2012:

5.0M homes

By 2013:

4.6M homes

*Announced Feb. 2009Accelerated Fibre broadband investment

2.5M homes

today

2009 2010 2011 2012 2013

$1 Billion+ invested

Page 21: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Canada runs on Bell

Positive enterprise EBITDA growth despite economic slowdown

Page 22: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strategic Imperative 4 :

Invest in broadband

network & services

Page 23: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Bell powers explosive Internet growth

Consumer Business Wireless

• 21 million Canadians watched 3.1

billion videos online in February

• Video 90% of Internet traffic by 2012

• 2.3 billion Google visits in March

• Annual IP growth 35%

• Increased video conferencing

• Canadians lead the world in

online banking

• Canadian smartphone sales triple in

past year

• Mobile browser hits more than triple

since 2007

#1 broadband provider in Canada

Page 24: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Building platforms for the future

Rolling out HSPA

Ready by early 2010

• Accelerated time to market

• Reduced capital required by 50%

• Global standard and path to next

generation data services

Investing in FTTN

Accelerating FTTN deployment

• Advanced by one year

• ~$700M cumulative investment

over next 3 years

• 175 condos set up for fibre

Leveraging best-in-class IP core

Investments in core made Bell #1 IP MPLS network in North America

• Reduced outages for Enterprise customers

Page 25: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Strategic Imperative 5 :

Improve customer service

Page 26: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

New service model

Full in-home

service

Quality focus

Better in-store

experience

Self-serve

convenience

Page 27: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Service just got better

Service enhancements Better results

Same Day Next Day• 95% success rate

• Great improvement over 2008

Express Install

• Customers prepared to pay for premium

service

• Solid momentum with new orders

increasing monthly

Full Install

• Offered to all new DSL subscribers

• Targetting more than 300,000 installs in

2009

Enterprise service

• 18% fewer data and broadband outages

year over year

• IP network stability surpasses standards

with 99.9998% availability

Page 28: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

2008 Today Q1-08 Q1-09 Q1-08 Q1-09

Measurable call centre improvement

Fewer repair calls Repair call satisfaction

87%

82%

95%

Best overall satisfaction in over 4 years

Same Day / Next Day

2007 Q1-09

86%

Call volumes drop

• 14% fewer repair calls

per year

Customer satisfaction

increases

• Internet satisfaction

up 33%

Key service desks

move onshore

• One million calls

moved from India to

North America

(14%)

Page 29: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

More to come

SPA (Service & Product

Assistance) Full wireless service, warranty and repair in store

Move Concierge

Service One Bell agent dedicated to 3-Product customers

Page 30: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

New brand

Four new brand elements

1. New logo

2. New tag lines in French and English

3. New look

4. Theme of “On Bell”

Aligned business unit names

Sympatico

ExpressVu

Residential

Mobile

Successful and effective new brand

Bell Internet

Bell TV

Bell Home phone

Bell Mobility

Page 31: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

281 days to go

Page 32: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Capital structure model

• Strong, reliable cash flow generation

• Ability to self fund debt maturities for the next 18 years

• Targeting consistent and sustainable dividend growth

• Directing excess cash to share buybacks

Maintain strong

credit profile1

Ensure ample

liquidity2

Return cash to

shareholders3

• Solid investment grade metrics – Confirmed by

rating agencies

• Ample access to short- and long-term capital

Steady financial performance and financial flexibility

underpinned by sound balance sheet

Page 33: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

5% dividend increase › February 11, 2009

5% share buyback completed › May 5, 2009

$1.4B 3-year credit facility renewed › May 7, 2009 (today)

Repay $1.5B debt maturities from cash on hand › Balance of 2009

Executing on our capital structure model

Returning cash to shareholders through dividends and share buybacks

while maintaining strong credit profile and liquidity

1

2

3

4

Page 34: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

Q1 financial results consistent with strategy

Results in line with guidance

Bell Q1 ’09 YoY

Revenue $3,623M (0.5%)

EBITDA $1,426M 0.3%

EBITDA Margin 39.4% 0.3 pts

Capital Intensity 13.3% (0.8 pts)

BCE Q1 ’09 YoY

Net Earnings applicable to common shares $377M $119M

EPS $0.48 $0.16

Adjusted EPS(1) $0.57 -

(1) Before restructuring and other and net gains on investments

• Revenues essentially flat year

over year

• Managing through economic

downturn

• Stable EBITDA year over year

• Higher capital spending due

to HSPA and FTTN

• Net earnings and EPS up

due to lower restructuring

and other charges

• Stable Adjusted EPS

Page 35: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

What’s changed at Bell since July 2008

Changed culture to pay for performance

New HSPA wireless network build

Launched new satellite for HD capacity

Accelerated fibre broadband deployment

Expanded fibre to the building for MDUs

Awarded #1 IP MPLS network ranking in North America

Rolled out new service initiatives

• Same Day Next Day

• Express Install

• Full Install

Launched new brand – received best new brand award in

Québec market

Announced The Source acquisition

Announced expanded TV distribution in the West

Announced Virgin acquisition

New organizational structure

Removed 3 layers of management

Reduced workforce by ~3,500

Renegotiated IT contracts

Campus consolidation

New capital governance process

Exited non-core businesses

Consolidated call centres

Focus on cost… … balanced with investments in strategic imperatives

Page 36: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year

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Stock price performance vs telecom index

BCE: 3.7%

TSX Telecom: (8.0%)

Total shareholder returns (including Reinvestment of Dividend) YTD

BCE 5.3%

TSX Telecom Services (6.3%)

Page 37: Safe harbour notice - BCE Inc. · EPS $0.48 $0.16 Adjusted EPS(1) $0.57 - (1) Before restructuring and other and net gains on investments • Revenues essentially flat year over year