S M E s i n t h e i r d i g i t a l i n n o v a t i o n p ... · SMART-SPACE – D.T2.4.1 Coaching methodology to assist SMEs in their digital innovation process Deliverable History

SMART-SPACE – D.T2.4.1 Coaching methodology to assist SMEs in their digital innovation process

Project Acronym: SMART-SPACEProject title: ASP478

D.T2.4.1: Coaching methodology to assist SMEs in their digital innovation process

WP n°: T2: The implementation of the Digital Innovation Hub to boost digital innovation in Alpine Space.

Task n°: Activity A.T 2.4

Author(s): Sébastien Gay

Contributors: AI; BWCON; AFIL; UASRO; ITG; VR ;

Type: Guide

Dissemination level: Public

Revision: 07/07/2018

Due Date: 11.2017

Date of submission: 07.2018


Deliverable History

This deliverable history should be removed from the document once it has been finalized. It can then be stored as a separate document on the server, next to the final version.

Version Date Status What’s new?

0.1 04.12.2017

Working Draft

0.2 04.01.2018

Working Draft

Collect feedbacks from PP on WP2 SME toolset content before the WP2 TL meeting on January 11, 2017 in Stuttgart

1.1 30.01.2018

Working draft

New section for on line service concept

1.2 23.03.2018

Working Draft

New version shared with PP for PP feedbacks and PP content implementation

2.0 28.05.2018

Working document

Final version without contents concerning the integration in the Smart Space platform

2.1 07.07.2018

Final document

Including the display of the content in the platform


Executive Summary

This guideline is targeting SMEs and the intermediaries in charge of assisting SMEs in their digital transformation and digital innovation process. The aim is not to define a brand new methodology on digital transformation, but to capitalize on the existing methodologies and tools that are already available for the SMEs in the different Alpine Space countries and in the different regions of the Smart Space project partners. This deliverable aims to give the SMEs and to the intermediaries a good overview of the existing tools to improve their ability to benchmark and use the content of these tools and to use them. Regarding the diversity of the tools/methodologies existing on the topic of digitization of SME, this guideline aims to give a good transnational view to the intermediaries and is a tool to benchmark some methodologies. The content of the guideline will increase the ability of intermediaries to give advices, assist the SMEs with all relevant information, and orientate them toward the best suitable tools and methodologies regarding its specific needs and problematics when it comes to digitization.

The toolset aim is to support intermediaries and SMEs in:- Getting informed with sources of information and contacts relevant for the

digital transformation- Identifying and evaluating their potentials and assets for Industry 4.0 and for

digital transformation. - Providing assistance to set up the steps towards the implementation. - Orientating them toward financial instruments-

All the different steps of the digital transformation process are covered.

A specific widget in the Smart Space platform under the name “Services for SMEs” displays this toolset and the coaching methodology content. It is providing additional information and services to the intermediaries and to the SMEs in addition to the widget “Synergic Platform” that will support the WP3 piloting activities of the project, more specifically the matchmaking process between SMEs and digital technologies/digital experts. At the end of the document, there is a presentation of the widget.

The content of this guideline also considered as a pre-requisite all the valuable results of the WP1 of the Smart Space project regarding the needs of SME and intermediaries in regards with the digitisation process, including the results of the SME online-survey that was done by the project partners in 2017. The WP1 showed reluctant factors for the SME in their digital transformation to be overcome such:


- lack of examples/success stories/use cases of positive economic impacts of digital transformation

- importance of cultural/management change and all the issues related to the management

- problem of the investments associated to the digital transformation- lack of internal competences in the SME and the difficulties to address external

competences.

In Smart Space WP2, the aim is this deliverable is to provide to the SMEs and to the intermediaries a better understanding of digital innovation and coaching/advices/tools that will accompany their digital transformation on levers such as:

- Improve the organization with digital technologies, put in place a more agile and reactive organization, optimize the administration and the governance, improve the flexibility at work, reduce the costs,

- Train the employees on digital skills and on technologies connected to smart industry,

- Reduce the time to market, gain in process efficiency with digital technologies including new forms of production, automation and robotics, predictive maintenance, customized products,

- Be able to propose new and innovative products and services, - Improve the interface with the value chain actors including customers, suppliers,

technology partners, connected supply chain, - Get a better knowledge on the market trends and use digital technologies to

improve the knowledge/background of the employees and of the customers;- Develop new business model (for instance servitization of the products, additional

one line services…), new channels for product distribution;- …


Table des matières1. Introduction 6

2. Objective of investigation/objective of the deliverable 6

3. Applied approach/methodology adopted 7

4. Results 8

4.1 Introduction 8

4.1.1 What is a Digital Innovation Hub? 8

4.1.2 What is a Digital Transformation? 9

4.2 Coaching methodology to assist SMEs in their digital innovation process 11

4.2.1 Architecture (proposed architecture for online toolset) 11

4.2.2 Learn on digitization 12

4.2.3 Digital Maturity Assessment 18

4.2.4 Set up the Digital Strategy 28

4.2.5 Digital Action Plan Definition 29

4.2.6 Implement Digital Action Plan 32

4.2.7 Invest in digitization 38

- Company investments 38

- Get access to private and public finance (DT2.4.3) 38

4 Annexes 42


1. Introduction

The deliverable D.T2.4.1 consists of capitalizing on existing coaching instruments/tools that can be provided to support the SMEs. It can be also useful for the intermediaries in their role to accompany SMEs in digitization route.

2. Objective of investigation/objective of the deliverable

The overall aim is to enhance the digital capabilities of the SMEs, to give them a better overview and understanding of the existing digital coaching methodologies and tools, mainly on 3 relevant levels: Europe, Alpine Space countries and Smart Space project partners regions. The content of the guideline should increase the ability of intermediaries to give advices, provide SMEs with relevant information and examples, orientate them toward the best suitable tools/methodologies/experts regarding its specific needs, its sector and its own problematics, develop the digital culture, the digital practices and the ICT skills. It is a question of competitiveness for SMEs that are operating in a competitive environment.

The toolset supports SME/intermediaries in:

- Familiarizing with the key aspects of the digital transformation towards smart manufacturing and industry 4.0,

- Understanding the benefits and the risks – advantages / disadvantages of industry 4.0,

- Identifying success stories - case studies, real-life examples and best practices all over the Alpine Space area

- Understanding the new digital technologies, give information to be able to source them and to test them, to check/demonstrate the feasibility and then to invest in them,

- Assessing the actual digital maturity level for industry 4.0 and measure the readiness maturity level, evaluating its assets/gaps with the competitors or with a relevant panel of other companies. It is important to learn about the different assessment tools as there are a lot of them, and to select the most relevant one regarding the characteristics of the SME and also the one available in its own region. To illustrate all the dimensions of the digital transformation, it has been decided to make a focus on the “German 2014 Industry 4.0” assessment tool as mentioned in the application form. It is considered as a good example for its content and for the assessed dimension, even if a lot of digital assessment tools are available in all Smart Space project partner regions as you can see it in this guideline,

- Exploring digital opportunities with public or private experts or infrastructures,- Defining a digital strategy,


- Creating an industry 4.0 roadmap/action plan, including migration scenarios for existing organization/ governance,

- Deploying the digital plan, including all the necessary investments.

3. Applied approach/methodology adopted

The content of this guideline considers as pre-requisite the results of WP1 of the Smart Space project regarding SME and intermediaries needs, including the results of the SME on-line survey that has been conducted in 2017.

The approach considered for this deliverable and for the Smart Space platform (and its associated toolsets for SMEs) has to be consistent with the Digital Innovation Hubs that are currently implemented by the DG Connect in link with the other European DGs. Indeed, final target of the Smart Space project is to provide a pre-configuration Digital Innovation Hub at Alpine Space level that will assist Alpine Space traditional SME to exploit the digital opportunities for their competitiveness.


4. Results

4.1Introduction

In its strategy Digitizing Europe Industry (DEI), the European commission DG Connect objective is to give SMEs access to services, expertise and infrastructures useful for their digitalization transformation. The access to digital technologies with the Digital Innovation Hubs initiation is one of the four pillars of the DEI strategy. To stimulate digitization of existing business, these hubs will act as a one stop entry point for digital transformation and for matchmaking with digital technologies.

4.1.1 What is a Digital Innovation Hub?

Definition, source CE

“Digital Innovation Hubs (DIH) are one-stop-shops that help companies to become more competitive with regard to their business/production processes, products or services using digital technologies “

“The rationale behind this initiative is to help the European Industry, small or large, high-tech or not, to grasp the digital opportunities”

“A Digital innovation hub can help ensure that every company, small or large, high-tech or not, can grasp the digital opportunities. With technical universities or research organisations at the core, DIHs act as one-stop-shops where companies –especially SMEs, startups and mid-caps– can get access to technology-testing, financing advice, market intelligence and networking opportunities”

In this objective, Smart Space Platform aims to provide a resource for the registered SMEs in most of the services proposed by a Digital Innovation Hub. It means:

- Awareness creation around digital technologies - Innovation scouting - Digital Maturity assessment - Visioning and strategy development for business - Brokering/matching - Access to specialists and infrastructures - Mentoring - Training - Access to funding and investor readiness services - Collaborative projects

There are already European Digital Innovation Hub: http://s3platform.jrc.ec.europa.eu/digital-innovation-hubs-tool.


To be coached, SMEs can get oriented to their local hub. In the portal, the hubs have been sorted by countries, by typology of services provided and by technical competences. They are segmented by technological competences (ex: organic and Large Area Electronics, micro and nano-electronics, smart system integration, photonics, electronic and optical functional materials, screens and display technologies, cyber physical systems, robotics and autonomous systems, Internet of Things (e.g. connected devices, sensors and actuators networks - Artificial Intelligence and cognitive systems - Location based technologies - Interaction technologies - Cyber security - Advanced or High performance computing - Data mining, big data, database management - Augmented and virtual reality, visualization - Simulation and modelling – Gamification - Software as a service and service architectures - Cloud computing - Additive manufacturing - Laser based manufacturing - ICT management, logistics and business systems - Internet services - New Media technologies).

The TRL level of the project is also considered as the market sectors of the SME.

Leitmotiv of DIH, source CE« Every business in Europe, whatever its sector of activity, wherever located and whatever its size can take full advantages of digital innovations and competences »

In addition to this concept definition, it is also relevant to consider some of the key messages for the DIH implementation that have been shared during the Digital Innovation Hubs workshops on Nov 28, 2017 in Brussels.

(Source Report from the Working Group)


- The purpose of DIHs is to help the existing industry with their digital transformation. The DIH should focus on supporting the regional industrial sectors to digitalise, especially key regional industries that so far have not yet engaged in the most promising digital technologies.

- EIT Digital has training material available to train the trainers on Industry 4.0. They are also setting up a platform for DIH training), and the thematic Smart Specialisation platform. One needs to know for what purpose the tools are adequate.

- A concrete funding mix of public and private funding and a matrix of the different funding instruments for the digital transformation of SMEs is required for a DIH to remain financially sustainable.

- DIHs need most likely to provide SMEs with the basic market-entry services (raising awareness, market place etc.) for free. These could be covered by a mix of private funding and regional structural funds. More advanced services, such as business model development, would probably need to be provided on a pay-per-use basis.

- There are different markets, it can be important to segment these and address them differently, e.g. sectors, urban/rural.

- Use clusters, chambers of commerce and other network organizations to identify possible beneficiaries.

A DIH working group have been set up by DG Connect. It met on a regular basis in Bruxelles, with topics such as financing model, role of regions/MS in the DIH implementation.

4.1.2 What is a Digital Transformation?

Source EIT Digital: https://www.eitdigital.eu/innovation-entrepreneurship/digital-industry/oedipus/

Digital transformation means use of digital technologies to create smartness to deliver better products, services and methods. Digital transformation is not only technology driven, it is also a deeper strategic approach that should take into account several other dimensions such as the business model and the human resources dimension. Digital transformation is not only an external approach dealing with acquiring new digital technologies (Internet of Things, Cloud Computing, Big Data, Data Analytics, Virtual Reality, Augmented Reality, Robotics, 3D Printing, Block Chain), but it is an internally process part of the strategy as it concerns also the internal organization and processes. The digital transformation concerns all the activities and functions of the SME.

Several studies demonstrates the significant impact of digitization on the profits for the SME. Digital transformation is an opportunity to develop the SME turn over, open up new opportunities for new markets, and develop innovative products and services.


In the Smart Space Hub mainly through the widgets “Services for SME” and “Synergic Platform”, main of the services provided by a DIH are proposed, especially the following ones

- Awareness creation around digital technologies = included in this deliverable, tools are be presented in “Learn on digital technologies” of the widget “Services for SME”;

- Innovation scouting = included in this deliverable, tools are be presented in “Learn on digital technologies” of the widget “Services for SME”. The Synergic platform will support that too, especially when it comes to match SME needs to technologies, experts and infrastructures;

- Digital Maturity assessment = included in this deliverable, tools are presented in the section “Assess digital maturity” of the widget “Services for SME”

- Visioning and strategy development for business = included in this deliverable, tools are presented in the section “Implement digital strategy” of the widget “Services for SME”

- Brokering/matching: this tool will be proposed in Smart Space with the synergic platform,

- Access to specialists and infrastructures = this tool will be proposed in Smart Space with the synergic platform

- Training = included in this deliverable, tools are presented in “Learn on digital technologies” and “Invest in digitization” of the widget “Services for SME”

- Access to funding = included in the deliverable DT2.4.3, tools are presented in “Invest in digitization” of the widget “Services for SME”

- Collaborative projects = included in the synergic platform and all tools - DT2.2.3 - , also developed by AURA E of the widget “Services for Intermediaries” and duplicated in the widget “Services for SME”

With Smart Space, all the DIH services as defined by the EC are covered through the different deliverables of WP2 and available through the Smart Space platform hub.

Source CE:


Services of a DIH

4.2 Coaching methodology to assist SMEs in their digital innovation process

4.2.1 Architecture for online toolset

Based on the inventory and benchmarking of the existing methodologies and services in the different Smart Space project partner regions and countries, and after discussions with different experts (including expertises shared during the expert workshop in Turin on September 2017), we propose the following coaching methodology architecture with the associated services provided to the SMEs.

Learn on digitization

Awareness creation around digital technologies

Trainings

Digital Maturity Assessment

Digital Strategy investigation

Implement digitization

Scouting innovation and technologies

Connect with digital technologies solutions and with digital innovation providers

New business models

Test, experiment digital technologies, new usage/design

Access to specialists, experts and infrastructures

Invest in digitization

Funding solutions, public and private

Collaborative projects for digitization

Evaluation of the needs

Audits / Diagnostics on several dimensions

Benchmark / environment analysis

Digital assessment

Strategy set up

Gap Analysis

Action Plan

Action plan implementation

Dashboard of KPI to follow up

Technologies IoT, big data, advanced manufacturing, robotics, AI, data management…

Organization

HR/competences

Finance


On the right of the figure above, we put in parallel the classic process to work with an SME.

4.2.2 Learn on digitization

Objective

Provide a better understand of what is Industry 4.0, what are the opportunities and the benefits of digital transformation/technologies for SMEs, improve the culture/background of the digital within the company

Means

- Workshops, awareness events organized by competence centres, Industrial Associations, Clusters and other intermediaries

- Presentation of success stories and user cases. Through Smart Space WP1, several SME success stories have been inventoried and can be used as examples to raise awareness on industry 4.0

- Guides, forum of discussions- Best practices and communities of practices- Fairs, presentation of technologies, meetings with companies and experts- Sourcing on smart industry solutions/ technologies, digital trends and innovations

Expected results

An improved and structured understanding of what digitalization means and how digital innovation can bring for the company competitiveness and performance.

Resources

Learn on digitization, awareness creation around digital technologies

Events / workshops Use cases / Communities of practices

Europe

Digitising EU Industry Stakeholder Forum

The Stakeholder Forum is a public and free event organised on a yearly basis by the European Commission and a Member State.

Fostering SMEs growth through digital transformation

This guide is addressed to national, regional and local stakeholders interested in promoting regional innovation and competitiveness through the use of information and

New products / new processes development

Worker training/HR resources management


https://ec.europa.eu/digital-single-market/en/news/digitising-european-industry-stakeholder-forum-2018

Enterprise Europe Network upcoming events supporting digital transformation

Whatever your business sector, digital transformation is key to survival. When you look at the global business trends for 2018 and beyond, artificial intelligence, block chain, virtual reality, mobile and social are all there. How are you going to put your business on the path to digital transformation? What international partnerships can help you with the technology you need? How can you find the technology to meet your ambitions?

http://een.ec.europa.eu/news/put-your-business-path-digital-transformation-2018

communication technology (ICT), with a special focus on small and medium sized enterprises (SMEs).

http://s3platform.jrc.ec.europa.eu/-/fostering-smes-growth-through-digital-transformation?inheritRedirect=true

Digitising Europe Industry

The EC launched in march 2017 the European platform of national initiatives on digitising industry. This new European platform will coordinate and complement the work done by national initiatives towards the objective of granting easy access to digital technologies for any industry, and will review the level of investments needed to meet the digitization challenges faced by industry.

The platform plays an essential role in the roll-out of digitalisation of industry across Europe with:

Experiences to be shared Collaboration and joint

investments can be triggered Common approaches to

regulatory problems can be explored

Means for re-skilling of the workforce car be further exchanged

https://ec.europa.eu/digital-single-market/en/cordination-european-national-regional-initiatives

Smart4Europe

Smart4Europe portal is a contact


point, service centre and market place for sharing best practices and experiences, facilitating brokerage, coordinating communication and dissemination of knowledge, provide information on new technologies, and support leverage of Investment and stimulate growth.

www.smart4europe.eu

Alpine Space

Germany Platform Industry 4.0

http://www.plattform-i40.de/I40/Navigation/DE/Home/home.html

The platform aims to develop joint recommendations for all stakeholders, that serve as the basis for a consistent and reliable framework. The platform will initiate alliances and networks at the precompetitive stage which support the evolution of the entrepreneurial skills and energy present in Germany. The platform aims to identify all relevant trends and developments in the manufacturing sector and to combine them to produce a common overall understanding of Industry 4.0.

Baden Wurttemberg: Allianz industry 4.0 events

http://www.i40-bw.de/de/veranstaltungen/

Baden Wurttemberg: Congress Baden-Württemberg 4.0

Map of industry 4.0, platform Industry 4.0

Map of industry 4.0 use cases and applications and specific support and publications

http://www.plattform-i40.de/I40/Navigation/Karte/SiteGlobals/Forms/Formulare/EN/map-use-cases-formular.html

Baden Wurttemberg: Allianz Industrie 4.0

100 places in Baden Wurttembertg for Industry 4.0

http://www.i40-bw.de/de/

Baden Wurttemberg: Meetup Industry 4.0 and IOT

https://www.meetup.com/de-DE/Stuttgart-Industrie-4-0-und-IoT-Meetup/events/238616322/

Baden Wurttemberg: Special Interest Groups (Big Data and Cloud Computing)


http://www.bw-4-0.de/wp-content/uploads/2017/04/bw40_2017.pdf

Baden Wurttemberg: Industriewoche Baden-Württemberg

https://www.iao.fraunhofer.de/lang-de/veranstaltungen/eventdetail/423/-/industriewoche-baden-wuerttemberg.html

Baden Wurttemberg: Conference for Industry of the Future

https://www.weezevent.com/conference-of-the-future

Baden Wurttemberg: Industry 4.0 – from the vision to the application

http://www.bwcon.de/veranstaltungsueberblick/detail/industrie-40-von-der-vision-zur-anwendung-crailsheim.html

Bavaria: Pack Digital Mas

https://www.ihk-muenchen.de/de/pack-mas-digital/

Bavaria: Bavarian Digitization Center

https://zentrum-digitalisierung.bayern/

http://www.bwcon.de/fuer-das-netzwerk/special-interest-groups.html

Baden Wurttemberg: Digital Breakfast Stuttgart

https://www.xing.com/events/roboter-zukunft-vertrieb-leisten-1823009

Baden Wurttemberg: Industry 4.0

Challenge, components and application examples

https://www.fortbildung-bw.de/Kurs/23926731_Industrie_40__Herausforderung_Bausteine_und_Anwendungsbeispiele_in_70569_Stuttgart.html

France DGE, French Ministry of Economy

Performance with digital technologies

Alliance Industry of Future

Showcases

http://www.industrie-dufutur.org/recherche?searchQuery=


https://www.entreprises.gouv.fr/politique-et-enjeux/ameliorer-performance-grace-aux-technologies-numeriques

Grand Est, Alsace CCI

Commit your transformation to the Industry of the Future

http://www.alsace.cci.fr/actualite/engagez-votre-transformation-vers-lusine-du-futur

Grand Est, AlsaceTech

IOT at the heart of maintenance in the plant of the future

http://www.alsacetech.org/conferences-4-0/

Grand Est, CETIM

Successful industry of the future

http://www.cetim.fr/fr/Actualites/Agenda/Rendez-vous-de-la-mecanique/Reussir-son-industrie-du-futur-COMPLET2

Grand Est, CETIM

Digital Chain Management

http://www.cetim.fr/fr/Actualites/Agenda/Rendez-vous-de-la-mecanique/Maitrise-de-la-chaine-numerique4

Grand Est, Simseo conference

https://simseo.fr/calendrier/

Grand Est :

Meeting of the digital actors

vitrines&filters%5BfilterGroup0%5D=showcase&orderBy=default

Grand Est, Alsace CCI

Serious Game, Industry of Future

http://www.strasbourg.cci.fr/actualite/le-jeu-alliez-ludisme-interactivite-et-pedagogie-pour-donner-vie-votre-projet-usine-du

Grand Est Region

Community of Leaders for Industry of Futurehttp://www.grandest.fr/industrie-du-futur

Grand Est, Syntec

Working group on industries of future Syntec

https://syntec-numerique.fr/syndicat-professionnel-numerique/comite/industrie-futur

Grand Est, Adec

Digital Expertise Center,support economic development by the digital transition of territories and organizations

http://www.adec.fr/

Grand Est, CCI

The human factor in the factory of the future, learning community

http://www.alsace.cci.fr/communaute-apprenante-1

http://www.alsace.cci.fr/actualite/le-


http://www.km0.info/kmo-events/

AURA, AURA Entreprises:

Event Ambition Industry of Futur 2017 (2019?)

https://www.j-ambitionidf.fr/

AURA, CCI, Go Numerique

Event that supports SMEs in their digital transition through an exhibition and exchanges with agencies and providers of digital solutions

http://go-numerique.fr/

AURA, CCI

Cap Industry of Future

http://auvergne-rhone-alpes.cci.fr/?q=content/mettez-le-cap-sur-lindustrie-du-futur

facteur-humain-dans-lusine-du-futur

AURA, CCI

AURA, CCI

Industry of the future: overview in the region, through examples and testimonies

http://www.auvergne-rhone-alpes.cci.fr/sites/default/files/fichier_telechargement/p15a22_arae_dec2017_13cci_bd.pdf

AURA, ENE

Guides and directories for SMEshttp://www.ene.fr/informer/annuaire-prestataire.html

http://www.ene.fr/actualites/nouveaux-usages.html

AURA, Digital League

Regional ICT clusterhttp://www.digital-league.org/la-league/adherents/

Italy CFI

National Cluster of Intelligent Factory Workshops

http://www.fabbricaintelligente.it/news-ed-eventi/1-workshop-cluster-fabbrica-intelligente-la-fabbrica-intelligente-nel-piano-nazionale-industria-4-0-risultati/

Lombardia, AFIL

Digital Intelligent Factory Working Groups

Lombardia

Observatory Industry 4.0 on Digital Transformation and Digital Solutions

https://www.osservatori.net/it


http://www.afil.it/eventi/

Austria Industrie 4.0 Austria

Platform for Smart Production to foster collaboration among all stakeholders and facilitate new technological developments and innovations in the context of digitization and thereby to find sustainable solutions

https://plattformindustrie40.at/

Slovenia Industry 4.0 and S4 strategy

http://www.svrk.gov.si/fileadmin/svrk.gov.si/pageuploads/Dokumenti_za_objavo_na_vstopni_strani/S4_document_2015_ENG.pdf

4.2.3 Digital Maturity Assessment

Objective

Assess the digital maturity/readiness of the SME to get a current view of the situation of the SME when it comes to its digital assets (IT equipments, tools, use of data, CRM, web and social networks, digital competences) to make a strategic analysis and identify strengths, weaknesses, opportunities and threats (SWOT analysis) for digital transformation and industry 4.0.

What is digital maturity?

CapGemini in its publication “The Digital Advantage: How digital leaders outperform their peers in every industry” defines the digital maturity as a combination of two separate dimensions:

- The digital intensity (investments in technologies to change how the company operates, new business models, customer engagement…)

- The transformation management intensity: create the leadership and the governance capabilities within the company to conduct the digital transformation


These two macro-dimensions are relevant with the covered dimensions of most of the digital maturity assessment tools.

Means

Digital Maturity Assessment tools (it can be called either digital diagnostic, digital audit, it could be also one of the dimension of a more global diagnostic tool).

There are many tools developed by different organizations, public, private, consultancy firms, universities, technological institutes and clusters, federation of industries... We don’t find a specific quality label to evaluate them, to compare them in an objective way or to be in capacity to classify them. Most of them are also confidential, only a summary description is available.

Depending on the tools, they are exploring different dimensions/levers of the digital transformation/digital innovation, with in most of them a quotation of the current proficiency/maturity (could be a qualitative scale or a quantitative one) of the SME on different assessed dimensions (technologies, organisation, strategy, governance, culture, competences…see table below). Some of them mentioned that they have been developed to target more especially industrial or innovative companies.

Example

We propose here to describe a specific tool, The German Digital Maturity Model, as it give an overview of the dimensions to take into account in the coaching for digitization.

The German Digital Maturity Model, source digital transformation report 2014 (Neuland GmbH and WirtschaftsWoche Handelsblatt GmbH)


To provide a better understanding of the scope of the different dimensions considered in this Digital Maturity Model, see the description below extracted and translated from the digital transformation report 2014.

Dimensions Description Maturity scale

Strategy Awareness of digital transformation must be anchored in the strategy. The company strategy should look at the digital perspective and opportunities. This applies to the overall strategy and also to the strategies for the business areas.

Unaware

Conceptual

Defined

Integrated

Transformed

Leadership The digital transformation process must not be delegated. It requires guidance and it should not be an isolated process as it affects all the main areas/functions in the company.The company management must define the process, including targets, management tools and more decentralized decision-making competences

Unaware

Conceptual

Defined

Integrated

Transformed

Products Digitization is not a pure efficiency project. New digital products Unaware


and services lead to the transformation of the business modelwith significant customer benefits and help new business areasto open up.

Conceptual

Defined

Integrated

Transformed

Operations The digitization of the operating model leads to an increase of theagility of the organization, due to an increased cross-functional cooperation. An integration of external stakeholders in the business processes reinforces this effect.

Unaware

Conceptual

Defined

Integrated

Transformed

Culture. Companies need to learn how to think software developers. A new culture of innovation is needed to accelerate digital transformation changes. Innovative approaches should be encouraged, form of open innovation

Unaware

Conceptual

Defined

Integrated

Transformed

People Employers' attractiveness for digital experts The digital requires new qualifications. For the transformation process the companies should get new know-how carriers, digital further education of people are an essential prerequisite

Unaware

Conceptual

Defined

Integrated

Transformed

Governance Corporate management and engagement is a key success factor for the company for the implementation of digital strategy.Measurability of the implementation of the digital strategy: digital transformation should be controlled, measurable and demonstrable.Coordinated measuring methods help the digitization successto be demonstrated

Unaware

Conceptual

Defined

Integrated

Transformed

Technology Digital technologies and softwares are important enablers for the digital transformation to develop abilities on data analysis, cross-channel management, process automation…as well as the agility of the supporting systems. AExamine how technologies can serve product and service development - The replacement of obsolete IT structures must be part also of the roadmap

Unaware

Conceptual

Defined

Integrated

Transformed


Expected results

The main result is analysis of the company digital maturity (different in-depth levels). As mentioned before, most of the digital assessments quote the current abilities/proficiencies/maturity of the company on the different dimensions/levers for digital innovation /transformation. Some of the digital maturity assessments also benchmark and compare the practices of the company with the performance of a panel of similar companies in order to outline where the company performs well and where the potential improvements are.

Resources

Digital Maturity Assessment Tools

Europe IMP³rove Digital Innovation Quotient

The IMP³rove Digital Innovation Quotient (DIQ) is a structured assessment of the company current performance in digital innovation compared to benchmarks provided by firms across the world.

There are 5 assessed dimensions:

- Strategy- Business model- Processes- Ecosystem and culture- Enablers for digital innovation

https://www.improve-innovation.eu/our-services/assessments/digital-innovation-quotient/

Alpine Space

Germany Digital Maturity Model

Description provided above.


- Strategy: strategic vision, transformation roadmap- Leadership: management method, sponsorship, resources- Products: business model, innovation capabilities- Operations: channel and business practices, processes- Culture: customer centricity- People: roles, expertise, capabilities- Governance: communication & collaboration rules- Technology: software tools, cloud architecture

http://www.wiwo.de/downloads/10773004/1/DTA_Report_neu.pdf

Self-Check Industry 4.0


Depending on the product, business area and customer orientation, the

path to digitization looks different for every company. With the test, the

company can determine the degree of maturity in each of the relevant

dimension below.


- Smart Products- Smart Manufacturing- Smart Organization- Smart Technology

https://test.ihk-industrie40.de/selbstcheck/

Industry 4.0-Readiness, online-Self-Check (Impuls Foundation, VDMA)

https://www.industrie40-readiness.de/


- Strategy and organization- Smart factory- Smart operations- Smart Products- Data-Driven Services- Employees

Benchmark Readiness I 4.0 (Fraunhofer ISI)

http://www.industriebenchmarking.eu/readiness

With the Readiness-I4.0 benchmark, a manufacturing company can compare and evaluate its current readiness and ability to implement Industry 4.0 regarding companies with similar production conditions. The company can recognize its strengths in comparison and identify untapped potentials. The data base for the benchmark is made of representative companies. A tailor-made benchmark group can be selected from a data base of more than 1,300 companies.

There are 3 assessed dimensions:- Software orientation for intelligent production- Use of process-oriented technologies for intelligent production- Investment in machinery and equipment

France Diagnostic 360, Alliance Industry of Future

The assessment is based on two main pillars: the production tool (process) and the digital component. The environmental, safety, human,


organization and product / process / services components complement, the two main pillars. The whole result is integrated into the strategic environment of sectors and markets in which the SME operates.

The analysis is based on 7 major dimensions:

• Development of the company• Operational Excellence• The Human Ressource• Environmental commitment• Environmental and societal responsability• Modernization of physical resources• The modernization of the digital means

This approach guarantees a 360 ° view of the current and projected situation.

1. Analysis 360 ° Industry of the Future: based on diagnostics measuring the existing by the search for innovative solutions to ensure the profitability of the site

2. Co-construction of the transformation roadmap of the company towards the Industry of the Future - Synthesis of the transformation process based on the steering of actions in correlation with the work already undertaken.

The diagnostic allows identifying the current and future assets that the company should master. All the strategic issues are analysed: markets, technologies, organization, environment and societal aspect. The diagnosis Industry of the Future mobilizes a dedicated team for a maximum of 10 days of intervention.It concerns SMEs, from all the sectors wishing to improve their industrial performance.

Grand’Est: Scan Industry of the Future (CCI Alsace)

Evaluate the level of maturity and the digital uses.


- Strategy- Agility- Frugality- Digital- Collaborative

The aim is to identify the strengths and the potentials for improvement, and to establish a structured action plan in some areas for progress.


http://www.cci.fr/documents/10988/d5f7d1ba-0af6-432f-af43-8b86863bda81

Grand’Est: Diagnostic of industrial performance

The diagnosis focusing on 4 axes:

- Performance of the production tool (in term of productivity, flexibility, traceability ...) and industrial organization (customer relations management, suppliers and subcontractors, etc.)

- Use of new technologies in production: digitization, automation, simulation and design tools, digital solutions for industrial organization, 3D printing, etc.

- Environmental excellence: energy efficiency, resource management, eco-design, product life cycle analysis, waste management and recovery, energy and / or environmental management, etc

- People: training of staff (acquisition of new skills) and improvement of the working conditions (ergonomy, staff and management commitment, etc.)

http://www.grandest.fr/wp-content/uploads/2017/07/2176-MAJ-A4-Fiche-Diagnostic-Industrie-du-Futur.pdf

Italy Test Industria 4.0 – Assessment of maturity for manufacturing companies

The test Industria 4.0 provides an assessment of companies’ digital maturity by analysing the current state of business practices and capabilities in 8 main processes that can contribute to value creation for a manufacturing company:

- Design and engineering- Handling- Human resources- Production- Supply chain- Quality- Logistic- Marketing, customer service

These processes are evaluated considering 4 dimensions (1.monitoring and controlling, 2.technologies, 3.execution and 4.organization), providing a detailed assessment of the execution and control of processes, the provision of advanced technologies and organizational structure.The company's capabilities are measured in 5 levels of growing digital


maturity (From unmanaged processes or processes led by a reactive approach to a high degree of preparation for industry 4.0). The obtained maturity index is calculated by integrating the evaluations carried out through the 4 dimensions of the analysis in relation to the 8 identified processes.The service implies a first preliminary analysis through an online tool and a deeper comprehensive analysis through an interview. The output is a roadmap highlighting the main areas and actions to be implemented in order to increase the digital maturity level of the company.https://www.testindustria4-0.com/

Lombardia, DREAMY, Politecnico Milan

DREAMY, Digital Readiness Assessment MaturitY model. Deep analysis of the current digital readiness level to identify practical actions for improvement.

Dimensions and processes to be assessed:

- Design & Engineering- Production Management- Quality Management- Maintenance Management- Logistics Management- Supply chain management

Lombardia: Bergamo Tecnologica

Preliminary company assessment through an interview for analyzing the company’s processes and technologies, in order to verify the possibility of applying new digital technologies. The output of the check-up is a report that highlights company’s needs.Bergamo Tecnologica investigates several topics:

- Industry 4.0 Technologies- Company processes - Business Models- Company strategies and resource capacity

Austria KMU Digital Kostenlose Potenzialanalyse (KMU digital free potential analysis)

Analysis of the digital trends, opportunities and risks for companies. A digitalization map is created and further helps the analysis. The analysis is carried out by certified digitalization consultants.

At the end of the analysis, an overview of the relevant possibilities of the


implementation (especially recommended for the SMEs)

Salzbourg: Digital Maturity Modell (FH Steyr, Institute for Intelligent and Business Upper Austria, Mechatronics Cluster)

Assessment of the current maturity level and the recommendations toward industry 4.0, using benchmark-database on industry 4.0.

There are 3 assessed dimensions, with 24 sub-criteria

- Data Management- Smart Factory- Digital Transformation

The developed readiness model supports companies to determine the current state in relation to Industry 4.0 as well as the target state. Based on strategy improvement, measures are derived to succeed in reaching the target Industry 4.0 state. Companies benefit from individualized understanding of Industry 4.0 and specific project proposals. In addition a benchmark data base is filled to enable comparisons of companies and to observe the historical development of the industry 4.0 readiness of several industries.

http://www.mechatronik-cluster.at/fileadmin//user_upload/AllgemeineDaten/CRMImport/Events/944/Einladung_Schulung_RGM.pdf

With this first benchmark (not exclusive), we can observe that all these different digital maturity assessment tools cover different dimensions. The tab below presents the overview to support a first level analysis.

Concerning the target, some of them are specifically targeting the industrial companies.


Dimensions of the Digital Maturity Assessments Tools detailed above

Tools/ Assessed dimensions

Strategy Business

Model

Processes Ecosystem

Culture

Enablers

for digital

innovation

Products People Leadership Operations Technologies Data driven services

IMP³rove X X X X X

Digital Maturity Model

X X X X X X X

Test Industria 4.0 (X) (X) X (X)Self-Check Industrie 4.0

X X X X

Industrie 4.0-Readiness, online-Self-Check

X X X X X X

Diagnostic 360 Alliance Industrie du futur

X X

Maturity Modell, making Advanced Manufacturing Measurable

X X X X

Targeted SMEs

IMP³rove Innovative SMEs

Digital Maturity Model All SMEs

KMU Digital Online Status Check All SMEs

Test Industria 4.0 Industrial SME

Self-Check Industrie 4.0 Industrial SME

Industrie 4.0-Readiness, online-Self-Check Industrial SME

Diagnostic 360 Alliance Industrie du futur Industrial SME

Maturity Modell, making advanced manufacturing measurable All SMEs

The digital assessment diagnostics aim to analyse the global problematics of the company, for each of its main strategic domains and business activities, mainly regarding its internal capacities and its internal assets.

At this stage, it is important to correlate and enrich this analysis with a relevant analysis of the external environment of the company on digital innovation. This external analysis should include all the external trends that can influence or modify the digital


strategy of the company including for instance the issues of current and future policies, the economic environment, the societal evolutions and aspects, the technologies capabilities, the environmental and societal challenges and the legal environment, for instance the future regulations.

4.2.4 Set up the Digital Strategy

Objective

The SME should set up its own strategy for digital transformation and its own digital agenda for its development. The digital strategy identifies the most promising strategic activities where the SME can achieve growth and gain competitiveness. The digital innovation strategy have to be defined regarding the intrinsic characteristics of the SME, its specific internal and external environment. It should consider the different dimensions of the digital transformation (see above the digital maturity assessment dimensions, including the non-tech ones) and integrate objectives to reach in term of new or improved products, services, new markets, new processes and even new business models in link with digital technologies. It is also necessary to integrate within the strategy all the necessary associated objectives for changing the organization and for adapting the governance with the digital changes.

As inputs for the definition of the strategy, here is below a summary of the main drivers to consider in the digital transformation /digital innovation strategy that we can found in the literature.

- Develop the products and the services to better answer to the customer needs (it could be for instance, digitalization of products, personalized product, services associated to the product, user driven product) …);

- Develop the new business models: new business models disrupting with the traditional ones, for instance servitization, new digital products and services, new value chain (for instance new actors in the value chain, new strategic position to be taken regarding the digital technologies), new value proposal on the market, new adaptation to the market…

- Develop the operative system – digitization of the processes, management of the performance, adapt & use of the new technologies as enablers for digital transformation (automation, production tools, big data, data analytics, sales management softwares…) to will enable productivity gain, competitive advantages, reduce the time to market, more integrated approach of the supply chain (for


instance use of manufacturing plans based on predictive orders, put in place predictive maintenance);

- Develop the organization for the digitisation: improve the decision and communication processes, develop the competence (new competences and new methods are needed, need to train the people, need to manage the knowledge), make the organization more transversal and agile. For instance, digital technologies and data can facilitate the collaborative approach along the industrial value chain or between the collaborators, boost the innovation/culture of innovation and the cross fertilization actions within the organisation.

- Develop customer experience, in a global and competitive environment, the digital technologies and ICT tools can help to improve the customer understanding, to develop the interactions/relationships with him, open new digital channels for product/service promotion. ICT technologies also offer new solutions to develop the customer experience (Virtual Reality, Data Analytics, e-Marketing, customer services…)

Means

- Results and analysis of the digital assessment or of the diagnostic

- Appreciate the recent digital technological evolutions and the potentialities of the company (SWOT analysis) and understand the context of the external environment

- Define strategic priority actions and set the goals

- Define the key factors for success (technologies, equipments, organization, skills process, governance, investments, involvement of the employees, collaborative culture, and capacity to test and experiment...)

- Define the budget to be allocated and the financing plan of the digital action plan

- Define the resources for the implementation of action plans

Expected results

Own digital innovation strategy, directly linked to the global strategy of the company

4.2.5 Digital Action Plan Definition

Objective

Based on the results of the assessment and the digital strategy, the SME should define the digital action plan, based on a set of priority actions with first steps to affect ressources and work on.


For an SME it is usually not possible to cover all the dimensions at the same time, so it is important to support the SME in identifying the first actions to be conducted (where to start), the first areas/functions to be focused on (production, supply chain, customer, marketing, customer relationship, R&D…) that will create new value and competitive advantages.

The actions should be also quote in term of investments (feasibility study, HR, training, equipments) and in term of benefits (return on investments).

In that phase, it is crucial to be accompanied by professional experts and use the available resources (national or regional, public and private) to have a good understanding of all the stakes of the digital transformation, and also to benefit from previous experiences and from support programs. Smart choices have to be made.

Means

- Identify the competitive advantages to focus on

- Set the action plan. As a first step, the transformation can be applied to a specific activity of the company or on a specific process of the company

- Determine the indicators to evaluate the action plan implementation (ex: economic, financial, operational and HR indicators)

- As a first step, the transformation can be applied to a specific activity of the company or on a specific process of the company

-

Expected results:

Action plan for digital actions, with KPI


4.2.6 Implement Digital Action Plan

Objective

The aim is to impletent the digital plan including design, development, test, demonstratop,, experimentation of a new technology / a new solution. It concerns also the matching with digital solutions and experts.

Means

There is a huge panel of technologies and solutions available for an SME. For an SME it is important to test it before investing in it. There are a lot of existing support for that, European, National and Regional ones that can provide assistance and coaching to the SME to access to infrastructures, to engineer and prototype new products/solutions, to test the proof of concept and to evaluate the ROI (the I4MS projects are one example of resource on European Level, it could be on national or regional level a system of vouchers for an SME to test the feasibility.

The proposed coaching services can also integrate best practices presentation, living lab, sourcing of technology, access to technological platforms or experimental facilities or pilot lines (as for instance the Alliance French example with a search engine for examples, technology providers, platforms and show room under http://www.industrie-dufutur.org/)

Expected results

Digital innovations implemented and transferred in the company for products and services and company processes

Resources

Design, develop, test, demonstrate, experiment a new technology / a new solution

Europe ICT for Manufacturing SMEs (I4MS) projects

This initiative is promoted by the EC to support the European leadership in manufacturing through the adoption of ICT technologies. In fact, Europe's competiveness in that sector depends on its capacity to deliver highly innovative products, where the innovation often originates from advances in ICT. Therefore, I4MS aims at promoting leading edge technologies, in the following areas:


- Robotics- HPC cloud based simulation services- Laser based applications- Intelligent sensor-based equipment

I4MS is focused on manufacturing processes.

http://i4ms.eu/i4ms/i4ms.php

Smart Anything Everywhere initiative (SAE)

Smart Anything Everywhere is focused on the inclusion of digital technologies into products. Just like I4MS, SAE Digital Innovation Hubs will provide companies, especially SMEs, access to knowledge, resources, training, finance, etc. to be able to include digital technologies into their products. This will help in experimenting and adapting existing technologies to specific needs of SMEs, by running smaller projects (Application Experiments) and using cascade funding. 16 They do not have any specific technology or industry focus, but contrarily they think that hardware and software need to meet.

www.smartanythingeverywhere.eu

Alpine Space

Germany IKMU – Nationale Kontakt & Koordinierungsstelle

Pilot application to be tested in a suitable I 4.0 test environment . The funded projects are open to the topic, but should have a clear relation to Industry 4.0, Internet of Things or cyber-physical systems.

http://www.i4kmu.de/I4KMU/DesktopDefault.aspx?tabindex=1&tabid=3

Access to facilities in Germany

Access to facilities test centers where Industry 4.0 applications can be tested in Germany. Further information can be discovered with the click of a mouse. Filter functions facilitate the search

http://www.plattform-i40.de/I40/Navigation/Karte/SiteGlobals/Forms/Formulare/karte-testbeds-formular.html

Mittelstand Digital Competence Centres

SME 4.0 Competence Centers for information and demonstration purposes in order to support medium-sized companies and craft enterprises nationwide in the digitization and networking as well


as the application of Industry 4.0

http://www.mittelstand-digital.de/DE/Foerderinitiativen/Mittelstand-4-0/kompetenzzentren.html

Industry 4.0 test environments for SMEsThe Federal Ministry of Education and Research supports individual projects of small and medium-sized enterprises (SMEs) with an innovative potential in the industrial sector.

Funding program "go-digital"With its three modules "IT Security", "Digital Market Enclosure" and "Digitized Business Processes", it is aimed at small and medium-sized enterprises in the commercial economy and the trades. The program promotes practice-oriented consulting services for companies that want to keep pace with the technological and social developments in online sales, digitalization of business days and IT security.

BMWi innovation vouchers (“go-Inno”)Often there is a lack of up-to-date knowledge of methods and instruments for small companies to manage product innovations or technical process innovations internally successful. Here, qualified external advice helps in the preparation and implementation of ideas, which is sponsored by go-Inno. The BMWi innovation vouchers cover 50 percent of their expenditures for external consulting services by the BMWi-authorized consulting company. Companies only pay their share of the consulting costs.

Bade Wurttemberg, Labs Network Industrie 4.0

https://lni40.de/

France Grand’Est: FabLab INSA

https://www.ideaslab.fr/

Grand’Est

Call for expressions of interest for digital economy

http://www.grandest.fr/ami-economie-numerique

Grand’Est: AMI "Modernisation des PME" - call for expressions of


interest modernization of enterprises

http://www.aides-entreprises.fr/aide/8160

Grand’Est: Customized support for companies that have been diagnosed

http://www.grandest.fr/wp-content/uploads/2017/07/2178-4Pages-Industrie-du-Futur.pdf

Grand’Est: Instrument to help SMEs in their digital transformation (Alsace Innovation and Syntec)

The objectives of the instrument are:

Make companies more aware of the digital transformation process in the Factory of Future

Guide companies and offer agile course that allows to:o Build a coherent and modular approacho Benefit from the expertise and assistance of the

resources and means of the regional ecosystem in a structured and coordinated way

o Discover uses and solutionso Upskill

It’s a customized support in several phases

Clarify company position and practice maturity Organizational modelling General mapping of main processes, identification of

improvement points Identify the changing needs and expectations of the

marketo new marketso potential changes in the ecosystem and the value

chaino new business Model Approaches

Identification of the potential levers of digital transformation and positioning in relation to the industry of the Future

Identification of the evolution / transformation axes Thinking about the evolution of the Business Model and on

the "user experience" Thinking about the functioning of the company: processes

/ processes / know-how Analysis project tracks Organizational, cultural and organizational impacts


o Qualification of inputs qualitative, quantitativeo strategic, operationalo Digital Uses to be Used and Interaction with the

Enterprise Extended Information System and Impacts

Project frameworko Feasibility of the project

AURA, solution Industry of Future

Support for implementation of industry 4.0 solutions (AMI Ambition Industrie du Futur)

This call for expression of interest (AMI) aims to support SMEs and regional ETI in the implementation of industrial solutions of the future and the conduct of modernization projects of industrial sites.

https://www.auvergnerhonealpes.fr/aide/20/289-solution-innovation-industrie-du-futur-appel-a-manifestations-d-interet-entreprise-commerce-artisanat-emploi.htm

AURA, ENE

Regional digital factory

http://www.ene.fr/experimenter/usine-numerique-regionale.html

AURA: Easytech program

Easytech is a program for SMEs, from all sectors, wishing to integrate intelligence into their products. It supports and co-finances innovative projects integrating digital technologies from research organizations in the region.

http://www.minalogic.com/fr/service/easytech

AURA: Ambition PME, Performance

Program supporting SME in Performance (eco-efficiency factory, supply chain, additive manufacturing, machining, robotic)

http://ambitionpme.auvergnerhonealpes.fr/les-programmes/performance/


AURA: Ambition PME, Digital

Program supporting SME in digital (ERP, PLM, IoT, digital simulation/modelling, big data)

http://ambitionpme.auvergnerhonealpes.fr/les-programmes/systeme-dinformation/

AURA Innovation Hub R

This is a regional portal supporting the matchmaking between companies, which are users and providers of digital technologies.

https://hubrecherche.fr/

Italy Lombardia : Access to facilities

Lombardia: Fabbrica Diffusa Project – ComoNEXT

Coaching services, evaluating the possibility of introducing new technological opportunities and business models

http://www.comonext.it/avviso-dimostratore/

Bergamo Tecnologica

Analysis of business technologies in use and evaluation of the convenience of introducing additive technologies in production

Analysis of the feasibility and development of a new product

Prototyping of a machine Production efficiency plan

Development and optimization of design software

https://www.bergamosviluppo.it/sito/sviluppo-e-innovazione/progetto-bergamo-tecnologica.html

Bergamo Tecnologica: opportunities and new business models, initiative of Bergamo Sviluppo, funded by the Chamber of Commerce of Bergamo, with the technical-scientific support of the University of Bergamo and the Consortium Intellimech.

The project is addressed to SMEs willing to evaluate the possibility of introducing new technological opportunities and business models. In particular, it involves checkup and consultancy to foster Industry 4.0 introduction among local manufacturing companies.

Austria KMU Digital Beratung, Bonus 50%


- E-commerce and social media. Electronics sales and electronic marketing are the focus of this consultation. Concrete steps and actions are accompaniedand assistance is offered in decisions

- Business model and processes Certified advice helps with decisions and accompanies steps and actions in a new way

- Improving IT Security Concrete measures are put into operation with certified advice. Against data loss, security gaps and security weak points

Salzburg: REIFEGRADMODELL INDUSTRIE 4.0 - digital maturity model Industry 4.0

After applying the maturity model 4.0, SMEs will receive targeted action proposals for the implementation and improvement of the industry 4.0 maturity. The progress of the implementation measures towards industry 4.0 in your company can be measured. The model also gives you an overview of technical and organizational possibilities to make your company industry fit.

Steps

1. Define strategy.2. Define goals.3. Restrict field of application.4. Define stakeholders.5. Evaluate current condition.6. Identify individual potential.7. Compare with benchmarks 8. Evaluate current condition. 9. Evaluate targeted condition.

- Lombardy Lombardia : Access to facilities

https://www.bergamosviluppo.it/sito/sviluppo-e-innovazione/trasferimento-tecnologico-point.html

Lombardia: Fabbrica Diffusa Project – ComoNEXT

Coaching services, evaluating the possibility of introducing new technological opportunities and business models

http://www.comonext.it/avviso-dimostratore/

Chamber of Commerce – Bergamo Tecnologica


Analysis of business technologies in use and evaluation of the convenience of introducing additive technologies in production

Analysis of the feasibility and development of a new product

Prototyping of a machine Production efficiency plan

Development and optimization of design software

https://www.bergamosviluppo.it/sito/sviluppo-e-innovazione/progetto-bergamo-tecnologica.html

Bergamo Tecnologica: opportunities and new business models, initiative of Bergamo Sviluppo, funded by the Chamber of Commerce of Bergamo, with the technical-scientific support of the University of Bergamo and the Consortium Intellimech.

The project is addressed to SMEs willing to evaluate the possibility of introducing new technological opportunities and business models. In particular, it involves checkup and consultancy to foster Industry 4.0 introduction among local manufacturing companies.

Veneto: access to facilities

Regional competence centers & regional fablabs for access to facilities. Call for support for research and development projects developed by Regional Innovative Networks and Industrial Districts

https://bandi.regione.veneto.it/Public/Dettaglio?idAtto=1717


4.2.7 Invest in digitization

Objective:

Access to finance has been identified as one of the key barriers to the digitisation of industry in Europe. For instance after to have tested digital innovations or to launch new development, the company need to invest in material means.

During the 2nd DEI Stakeholder Forum in Paris on March 2018, the EC mentioned that in Europe almost 40% of the labour force (that means 93 million people) don’t have basic digital skills, and 40% of companies have difficulties to recruit staff with expertise in ICT. The investments concern also the human means. Each company need to train its employees in the new digital technologies

Means:

Invest in material means, get access to private and public finance (See DT2.4.3)

Qualify, train and develop skills

The lack of digital skill could be a main barrier for digital transformation. The company has to invest to sensibilize its employees, explain them the benefits of digitization and of the digital potential in term of business and new activities. It is essential to ensure that the employees develop the necessary digital skills. The action plan has to fill these skill gaps through training programs, hiring qualified employees. There are a lot of learning course, trainings by competence centers, clusters, industrial associations, consultancy firms, chambers of commerce


Resources for the Training

Training / skill development

Europe EIT Digital

Skill building – professional school for professionals who want to initiate themselves on digitization or deepen their knowledge

2 teaching factories, 3 industrial case providers

https://www.eitdigital.eu/

Alpine Space

Germany Platform 4.0, Shaping the digital transformation within companies

http://www.plattform-i40.de/I40/Redaktion/EN/Downloads/Publikation/digital-transformation-training.pdf?__blob=publicationFile&v=6

Application Center Industrie 4.0 https://www.ipa.fraunhofer.de/de/zusammenarbeit/industry-on-campus/applikationszentrum-industrie-4-0.html

Bade Wurttemberg: Mittelstand 4.0 - Centre of excellence Stuttgart

https://digitales-kompetenzzentrum-stuttgart.de/

Bade Wurttemberg

Making the Business case for industry 4.0 / Smart Manufacturing

http://www.stuttgarter-produktionsakademie.de/fileadmin/itdesign_upload/typo3Export/Flyer/0xAA9E10F79FF04AB5A7A066462F70FAE0~PM_I4C_170913.pdf

Bavaria:

Industrial Robotics compact

http://www.fh-rosenheim.de/weiterbildung/seminare/seminare-technik/industrierobotik-kompaktkurs/


Bavaria:

Lean Management

http://www.fh-rosenheim.de/weiterbildung/seminare/seminare-wirtschaft-und-sozialkompetenz/lean-management-fuer-fuehrungskraefte/

Bavaria:

Online Marketing

http://www.fh-rosenheim.de/weiterbildung/seminare/seminare-wirtschaft-und-sozialkompetenz/online-marketing/

Bavaria:

Change Management Certification (Upper Bavaria as well as Tirol + surrounding), practical training course; supplying a toolset for changes.

Service aiming at SME’s project Managers and general Management. It aims at teaching the successful implementation of projects by overcoming the resistance and fear of project stakeholders. It aims to educate leaders in motivating participants by focusing on the positive aspects of change.

Change management can be seen as one of the crucial skills on the way to implement digital technologies especially since the impact and frequency of change is increasing.

http://www.fh-rosenheim.de/weiterbildung/berufsbegleitende-zertifikatsprogramme/change-management/

Bavaria:

Change management training – resource capacity

http://www.fh-rosenheim.de/weiterbildung/berufsbegleitende-zertifikatsprogramme/change-management/lehrinhalte/

1. Challenges in Change managementa. Change Management as Leadership toolb. Identifying stakeholders and their interestsc. Sharpening of detection skills of stakeholders needsd. Change competence profile

2. Theories and models of Changea. Models of changeb. Human actions towards changec. Reasons for success or failure in projectsd. Tasks of leadership in change

3. Instruments of Change – Change Toolboxa. Create awareness, shared requirements and goals


b. From compliance to commitment: create acceptancec. Deal with resistanced. Ensure sustainability

4. Developments of Teamsa. Appreciated communication as basisb. Find solutions in teamsc. Cooperative conflict management

- France Grand’Est

Training SIMSEO

http://www.alsaceinnovation.eu/formation-simseo-transformation-digitale-mise-place-dun-outil-de-simulation-numerique/

Grand’Est

On demand training

http://www.km0.info/kmo-campus/

Grand’Est

Numeric’Emploi

https://grand-est.numeric-emploi.org/

Grand’Est

Projet DISRUPT CAMPUS

https://www.economie.gouv.fr/investissements-davenir-lancement-lappel-a-projets-disrupt-campus

Grand’Est

Digital, a business opportunity

http://alsace.cci.fr/actualite/les-webschool-entreprise-pour-faire-du-numerique-une-reelle-opportunite-de-business

AURA "Ma Solution Numérique”

Regional portal for training and development of digital skills, "MaSolution Numerique”

https://ma-solution-numerique.fr/


AURA,ENE

Digital workshops

http://www.ene.fr/accompagner/ateliers1.html

Captronic

Training

http://www.captronic.fr/-Formations-.html

AURA, IPC (Innovation Plastique Composites)

Training

https://www.poleplasturgie.net/Numplast_formation.html

Italy Lombardia: MASTER programmes at Politecnico di Milano

http://www.mip.polimi.it/it/offerta-formativa/management-academy/aree-tematiche/Manufacturing-Management/

Lombardia: Training programmes for companies proposed by Chamber of Commerce of Bergamo

http://www.bg.camcom.gov.it/risorse/comunicati/Bergamo-Tecnologica-2017-check-up-gratuiti-e-alta-formazione/

Lombardia: Confindustria Brescia http://www.aib.bs.it/progetti_speciali/industria_4_0___speciale_formazione

Lombardia: Assolombarda

http://www.assolombardaservizi.it/formazione/scheda-corso?id=0000001703

Lombardia: Bergamo TecnologicaA High Level Training Program “Impresa 4.0 – Guiding the technological and business transformation towards Industry 4.0”. This third phase is a master training addressed to the selected SMEs to transfer the most important guidelines and concept to adopt Industry 4.0 technologies.


Venetia: Digital campus, H-CAMPUS International hub where students and professionals are guided in a digital transformation process and become informed protagonists of today’s changes.

http://www.h-farm.com/en/h-campus

Austria KMU DIGITAL

Qualification for entrepreneurs and employees, expand digital competencies

Digital know how as a pre-requisite for decision making and shaping the future of companies, training and qualifications

4 Integration of this guideline in the Smart Space hub platform

To propose the content of this guideline on line to the SMEs and to the intermediaires, a specific widget has been created under the name “Services for SMEs”.


All the content is proposed through the 4 sections corresponding to the methodology presented in the guideline: Learn on digital technologies, Assess Digital Maturity, Implement Digital Action Plan and Invest in Digital Technologies.

5 Synergic platform

To support the implementation of the pilot WP3 pilot action for SME, a synergic platform will be implemented to support the matching processes between SME and digital innovations/experts (events, directories…)

Documents

S M E s i n t h e i r d i g i t a l i n n o v a t i o n p ... · SMART-SPACE – D.T2.4.1 Coaching methodology to assist SMEs in their digital innovation process Deliverable History