Ryan Johnston Resume

RYAN JOHNSTON178 Barron Drive, Winnipeg MB

Phone: 204-430-4680 | Email: [email protected]

PROFESSIONAL HISTORY

Apple

Edmonton & Vancouver - March 2010-2015Technical Manager/Lead Genius

• Trained, managed and directed a team of 35-40 staff • Supervised the ongoing development of prospective technical team members • Developed and implemented successful customer service strategy • Increased significantly staff job satisfaction and customer experience scores

I was hired at Apple as a Sales Specialist for their retail chain. As a Sales Specialist I developed valuable people skills that fostered a high level of customer trust and prompt effective service to match them with the optimal personal product. With consistent and strong sales numbers year after year I was promoted to the technical department - The Genius Bar. Here, I continued to hone my people skills under the formidable corporate philosophy of Steve Jobs. Specifically, my focus was in repairing both the device and maximizing our customer relationships. My role was to identify complex problems and create simplified solutions for our customers to build trust and faith in our products and service. My personal approach garnered high customer service and technical proficiency scores which lead to the implementation of my customer service recovery system that was implemented on a global scale and is the Genius Bar experience that exists today. I was sent to Cupertino California to train managers and technicians from all over the world and retained interest with global conference calls to address questions and concerns on a regular basis. After the successful implementation of this strategy several Apple metric scores increased in the areas of customer service and employee job satisfaction.

Along with developing my teams and myself, I became an ACMT (Apple Certified Mechanical Technician). I am legally permitted to open and repair all/any of Apple’s technology. I am trained and certified to diagnose, replace parts, set up, and maintain any Apple technology.

Apple taught me a great deal. I polished and enhanced many skills under the direction of a truly admirable leadership team at the time while developing my own unique and approachable leadership style. These skills are valuable tools that I look forward to utilizing in my future professional endeavours.



Earls Restaurant

Winnipeg & Edmonton - 1998-2010, 2015-PresentAssistant General Manager/Chef

• Worked/learned in all areas of the business (kitchen 9yrs - front of house 3yrs) • Increased staff moral with training and development • Supervised all areas of the business to ensure an efficient and productive operation • Reduced labour costs through more effective training and operational guidelines • Developed a program to increase community involvement through BBQ events

After Apple I returned to Earls where my work life began while in High School in Winnipeg. My 12 year history with Earls, began as a dishwasher and progressed to a kitchen manager. My attention to detail, the relationships I built with my peers and my ability to remain calm under extreme pressure were instrumental to my success and advancement. I, then, became a server before moving to Edmonton where I was promoted to General Manager. This position afforded me valuable experience in running a restaurant from top to bottom including operating, liquor and labor costs, employee satisfaction and effective management in all these areas.

I have a strong passion for the restaurant industry and that busy atmosphere. Upon returning to Winnipeg, I was hired in a term position at Earls to help implement a new procedure and strategy related to kitchen Profit and Loss reports, efficiency, team morale and development. I identified a number of future leaders and worked with this handpicked team in various areas such as people skills, business acumen, leading/training and process management. After my term, many of these individuals had either moved up into higher positions or moved into other stores to implement the same processes elsewhere. Profit and Loss in the kitchen was my key area to positively impact. I created an updated, streamlined order guide that made ordering easy and curbed excess spending. This significantly improved profit within the first three weeks and was maintained throughout my term. Overall, I had a positive experience and impact on Earls and the teams that I worked with during my term.

Earls added value to my skill set over several years and taught me how to develop and implement complex procedures that involve training staff, developing menu items , working with chefs, vendors and suppliers to set up new menu items and improve existing menu items.

mailto:[email protected]



Trader Publications

Winnipeg - 2003-2008Production Manager & Graphic Designer

• Managed several Canadian circulated magazine productions • Achieved multiple design awards through Trader Publications • Worked with multiple print vendors for different magazines • Fluent in computer aided and manual magazine layout and pagination

I was hired on at Trader Publications as an entry level Graphic Designer. As a designer it was my job to interact with customers and customer reps to build ads for all our publications. These ads had to maintain strict guidelines such as size, color, font style and bleed/cut marks for our full page and cover designs. It was during this process that I took an interest in the production side of the business. My meticulous eye for detail and customer service skills helped get me promoted into a Production Manager position.

I spent just over 3 years supervising the Graphic Design and Typesetting Departments. I gained valuable knowledge in post production guidelines, production printing and following strict production deadlines to produce every weekly magazine on schedule. Touring our print production facilities was a monthly routine. Color plate separation for the large printing presses and paper weight issues were just a few regular conversations we would have.

Working for Trader Publications taught me all the ins and outs of producing a magazine. It gave me a new understanding to pressure deadlines and making sure that deadlines were met. I was personally responsible for producing 6 weekly magazines and 1 monthly.



Freelance Graphic Designer

Winnipeg, Edmonton & Vancouver - 2001-Present

• Improved current clients marketing strategies to better reach target markets • Developed market strategies for established and startup companies • Accomplished in all the Adobe software • Developed and managed customer facing web sites

I completed formal training to become a graphic designer in 2001 at Winnipeg Technical College. I am completely fluent in all design programs in the market. I am very creative and passionate about design (specifically typography) and do maintain some clients around Canada and the USA. I have designed everything from web ads to full city bus vehicle wraps. My attention to detail and complete program knowledge makes me extremely efficient and quick. I am the designer that works closely and attentively with customers to get their company’s vision out to the rest of the world, the way they see it.

EDUCATION

Winnipeg Technical College in Graphic Design/Multi Media Publishing - 2001 Oak Park High School Graduate - 1999

Documents

Ryan Johnston Resume