Lab 9: RTMT & Reports

In this lab we will look at CUCM reports and use RTMT.

Task 1: Create Reports

Go to Cisco Unified Reporting (https://publisher/cucreports/). Go to System Reports -> Unified

CM Data Summary -> Generate a new report. What route patterns are listed here? Voice

messaging pilots? Phone services?

Go to System Reports -> Unified Device Counts Summary and create a new report.

Generate a report with voicemail counts and list of directory numbers with MWI on.

Task 2: CAR reports

Login to car at https://publisher/car If you get a message about mail parameters you can enter something appropriate. Go to System -> Scheduler -> CDR Load and uncheck the Load CDR only box to enable loading of CMR flat files and click update. Go to User Report -> Top N -> By number of calls and view report. Task 3: Install RTMT

Step 1 In Cisco Unified Communications Manager Administration web pages, go to

Applications > Plugins and click Find.

Step 2 Search for the Microsoft Windows version of the Cisco Unified RTMT tool and

download it to the local hard disk. Once downloaded, run the setup file.

Step 3 In the setup wizard, click Next and accept the terms of the License Agreement.

Install the Cisco Unified RTMT in the default folder and press Install to start the

installation.

Step 4 When the installation process is finished, click Done. An icon is created on the

desktop during the installation. Start the Cisco Unified RTMT.

Step 5 Enter the IP Address of the Cisco Unified Communications Manager, publisher

Enter the application user credentials (username cucmadmin and password) to

log in.

Step 6 Cisco Unified RTMT establishes a secure connection to Cisco Unified

Communications Manager. It is necessary to add the certificate to the local trust

store. Click Accept.

Step 7 When Cisco Unified RTMT is open, click Cancel in the Select Configuration

window to start a new, blank monitoring pane.

Task 4: Monitor RTMT

Step 8 In Cisco Unified RTMT, Click CPU and Memory in the System submenu.

Obtain the % VM Used value from the Memory table and note it in the table at

the beginning of this task.

Step 9 Open the Disk Usage category. Note the percentage usage of the Common

partition in the table.

Step 10 Open the Performance category. In the bottom toolbar, right-click Perfmon

Counters and select New Category. Use network as the new name and check

Present Data in Table View.

Step 11 In the Performance category tree, go to Network Interface > Rx Errors and

use drag and drop to add this value to the table. Select eth0 as the Object Instant

value and click Add.

Step 12 Repeat the last step with the Tx Errors counter and note both values in the table.

Step 13 In the menu bar, go to System > Tools > Alert > Config Email Server.

Step 14 Use the following values:

Mail Server: mail.rpi.edu

Port: 25

Sender User ID: RTMT

Step 15 Then set the alert configuration. Go to System > Tools > Alert > Alert Central

in the menu bar.

Step 16 Create a new alert action item with the name email.

Step 17 Use the Add button to enter admin in the Name field. Click Add again and enter

admin@[Publisher] as a new recipient. Save the changes and close the Alert

Action configuration.

Step 18 Navigate to Alert Central and select the CallManager tab.

Step 19 Right-click on CallProcessingNodeCpuPegging and choose Set

Alert/Properties.

Step 20 Click Next to configure the Threshold values. Set the threshold value to 95%,

click Next, and click Next again.

Step 21 From the Trigger Alert Action drop-down list, choose the previously created alert

action admin. Save the configuration.

Task 5: Traces

Step 22 Click Trace & Log Central in the System submenu and double-click Remote

Browse.

Step 23 Select Trace Files and click Next.

Step 24 From the list of CCM Services/Applications check Cisco CallManager. You

can check Cisco CallManager at the All Servers column because only one server

exists.

Step 25 Click Next and Finish to start the remote browse.

Step 26 Wait until Cisco Unified RTMT responds with a pop-up message that the remote

browse is ready, and click Close.

Step 27 Go to Nodes > CUCM1-x > CCM > Cisco CallManager and double-click sdi.

Step 28 Sort the files by the modified date and select the latest file.

Step 29 Click Download and save the file to the desktop of the student PC.

Step 30 Click the Finish button to start the download process. Once the download is

finished, the Cisco Unified RTMT responds with a message that the download is

complete. Click Close.

Step 31 Verify on the desktop that the file was downloaded.

Step 32 Go to Tools > SysLogViewer to display the syslog messages. Select the Cisco

Unified Communications Manager node from the drop-down list.

Step 33 In the syslog viewer, go to Application Logs > Cisco Syslog to display the

current syslog messages.

Step 34 Check the Auto Refresh box to automatically refresh the current displayed

syslog.

Step 35 Click Save to download the syslog to the PC.

Step 36 Save the syslog messages to the desktop of the PC and verify that the files are

stored correctly.