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For better tomorrow RTCL
RINGTECH COMMUNICATION LTD.(RTCL) Telecom focus on Engineering Installation , Commissioning and Maintenance service with vision to provide End to End solution covering Telecom Turnkey and Managed Service operation. To set this vision RTCL running Operation Umbrella(Passive part under Huawei from last July 2013).
With growing exposure in O&M field, RTCL launched this entity as Telecom Service provider in the mid of 2007 with Banglalink under Alendick at Narayongang (Active & Passive Maintenance) and directly under Banglalink 2008. RTCL Telecom comprises a rich set of industry experienced personnel with the mission of delivering best practiced services and value with maximum efficiency guaranteeing customer’s peace of mind.
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INTRODUCTION
For better tomorrow RTCL 3
KEY FACTOR OF TODAY SESSION
RTCL Company Overview
Project Management Management of combined functions. Practical experience and future field operation.
Business Understanding and Focus Overall understanding on passive network operation.
Fund arrangement, Resource development and engagement,Transition plan.
Scenario Analysis Case analysis capacity based on a given scenario.
For better tomorrow RTCL
Established in 20045 different office spaces in Bangladesh; 1 in Dhaka & 4 in ZonalEnlisted with more telecom Operator & Vendor, as local SPService all over Bangladesh
More than 380 full time employee’sSkilled employee’s at O&M- 121 & at TI-259 Management level 71 graduate & Masters professional employee’s56 Skilled B.Sc. Engineer’s73 Skilled Diploma Engineer’s180 Skilled Technician’s
Annual Turnover
Average turnover per year BDT 220 million (approx. )
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RTCL OVERVIEW
For better tomorrow RTCL
Steering Committee
MANAGEMENT
Engr. Nazrul Islam ChairmanEngr. Abdul Alim Managing DirectorEngr. Mostafa Kamal DirectorEngr. Md. Mahbubul Alam Director
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Engr. Yeashir Arafat General Manager
Engr. Md.Tuhinuzzaman DGM Rollout
Engr. Md. Mosharof Hossain DGM Technical
Md. Hasibull Hosain Sr. PM Operation
For better tomorrow RTCL 6
MANAGEMENT OF COMBINED FUNCTIONS
In the functional form of organization, work activities are structurally segmented according to RTCL “function’’. RTCL similarity of purpose, For example: - Strong Project Matrix - General Administration - Accounting & Finance- Planning, Monitoring, Control & Tracking - Training & Development- Logistics/Transportation - Procurement- IT Support- Legal assist These are the typical functions one would expect to find in our organizations.
For better tomorrow RTCL 7
RingTech presently expertise a full range of Telecommunication services including Manage Service (719-(Only DG- 47, CP+DG-137, ONLY CP 544) Sites for GP & 660-(Only DG- 61, CP+DG-155, ONLY CP 444) sites for Airtel Operation) and Survey, BTS, MW, BSC, MSC, HLR, Optical MUX, IN, OSP, and turnkey Civil Works. We have successfully completed huge quantity of BTS & MW during last 10 years (BTS more than 7500 sites and MW more than 2500 hops).
RingTech is well familiar with GP Network as more one year fully involved under Huawei Bangladesh Regionalization Manage Service (Operation Umbrella) passive activities at Zone-2. Also RingTech has been successfully maintains a roll of highly experienced & professional teams for Bangladesh GP 2G SWAP project ( BTS Maintenance Part ) and at this moment Bangladesh GP 3G Blue Moon Project (BTS Maintenance Part) at Sylhet Zone under Huawei.
PRACTICAL EXPERIENCE
For better tomorrow RTCL
Senior Management
Field Project Manager ENGINEERING EMS Technician RMS Technician
RM Comilla
PC OfficeExec.
On Call
PGSup
Sr.Tech
Jr. Tech
OtherTech
Sr.Tech
Jr.Tech
OtherTech
RM Noakhali
RM Chandpur
2 3 3 22 4 4 6 2 2 6
2 3 2 14 3 3 4 2 2 4
2 2 2 7 2 2 2 2 1 2
PRACTICAL PROJECT MANAGEMENT
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For better tomorrow RTCL
User Change Management
Service EMS & RMS
Incident Management
Seminar and on site workshop
Network Performance Management
Spare ManagementDisaster
Recovery
Problem Management
Approval, Settlement Tracking,
Invoicing & Acceptance
User dashboards
Refueling Service
Service Capacity PG, DVS & Other
JOB
Vehicle Management
Set up User SLAMonitor service SLA
Service Impact
User Problem Handling
Customer Order Handling
Service Audit Management
User ServiceManagement Desk
SLA Management
SERVICE SUPPORT FLOW CHART
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For better tomorrow RTCL
PRACTICAL SERVICE SUPPORT
Air Conditioner/DVS Maintenance – Commitment : Expert & skilled manpower are works in allocated task. Good quality spares with sincere checking. Team always ready to meet SLA for both RMS & EMS.– Servicing Schedule : DVS RMS every two months schedule with Filter change as required. AC Regular sites: Once in every 4 months. AC Hub sites and Backbone sites : once in every 3 months.
Civil Works Maintenance/ E Bill Collection & Preparation– Commitment : Qualified manpower are engage as per GP standard. Search job SLA & identifying. Assure good quality spares. Handover the work after completion notification as per GP standard guideline.
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For better tomorrow RTCL 12
AG Refueling– Commitment : Making schedule for refueling on the basis of given PSA data. Ensure all allocated sites refueling before fuel alarm. Contact with local fuel pump for assurance to provide fuel in any condition. Reserve sufficient fuel for emergency support purpose and ready to refuel any particular site. Proper refueling schedule so that no site outage occurs due to lack of fuel. Ensure fuel greed with fuel tank checking during present at site for any other activity.
AG Maintenance – Commitment : Skilled AG expert engage for RMS & EMS. During RMS, team health checked & rectify all needful job for running the AG smoothly. Alarm control/signal system measure with good quality spares and meet SLA. Spares (EMS) will have six months warranty.– Servicing Schedule : AG RMS every three months schedule/running hours which come earlier as required.
PRACTICAL SERVICE SUPPORT
For better tomorrow RTCL
Portable Genset Running– Commitment : Teams are always ready to meet SLA. PG running in BTS sites (both GF & RT ) sites as per GP request. All time minimum 2 PG stand as spare if any PG getting faulty in a sub enter. Portable genset will be provided by RTCL. In any emergency RTCL may also need to arrange
additional portable genset for support purpose. We increase almost double quantity PG during summer. GP provided Portable Genset must be used for GP sites only. In every sub center expert PG rectify technician is engage for quick rectify the faulty PG. All PG are checked by GP concern & perform as per GP requirement. For new PG run technician, he can only perform after in house & on site training.
PRACTICAL SERVICE SUPPORT
For better tomorrow RTCL
Registered capital (local currency): BDT 1,00,00,000.00
Finance status in recent past three years ( Currency-BDT):
Finance Item Year - 2013 Year - 2012 Year - 2011
Annual Gross Asset 94,222,324.00 81,364,954.00 68,050,274.00
Annual Liability 35,543,732.00 30,70,9656.00 25,664,389.00
Annual Turnover 191,826,780.00 198,465,890.00 271,436,520.00
Annual Cash-flow Amount 95,277,060.00 91,959,981.00 131,480,951.00
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FUND ARRANGEMENT(FINANCIAL INFORMATION)
RTCL has solvency to handle new project as per project funding requirement.
For better tomorrow RTCL
Telecom Future Operation Goal
RF & LOS Survey
Professional ServiceSite Acquisition
Telecom Implementation
Network Optimization
OFFER SERVICE
Active Maintenance
BTS Maintenance
Optical Fiber Maintenance
MW Maintenance Site Security
FUTURE SERVICE
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Civil Infrastructure
Passive Maintenance
Telecom Implementation
Passive Maintenance
Turnkey Solution
For better tomorrow RTCL 16
BUSINESS UNDERSTANDING ON PASSIVE NETWORK OPERATION
RTCL focus on Customer satisfaction, stand in dynamic and developing field of practice with well defined in terms such as ‘sustainable’, ‘green’ and ‘environmental’ are often used interchangeably and in varied contexts-
Ask the expert core unit resources Benchmarking customer service Customer complaints with the right feedback Customer prediction and Journey Mapping Metrics, Spare, Funding, Schedule/plan and Tools focus Available stock Counseling, Seminar and on site workshop
Search the KPI & SLA Monitoring, Tracking, Reporting, Acceptance & invoicing
Audit, Site Security & Petrol team
24*7 Service & support
For better tomorrow RTCL
Vehicle
Accoun
ts Han
dle (m
illion) PG
Emplo
yee No
DG Site
Refuelin
g (Lite
r in Th
ousan
d)
0
50
100
150
200
250
Year 2013 (July-Dec)
Year 2014 ( Jan-Jun)
Future Plan
GP PROJECT RESOURCE DEVELOPMENT PLAN
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For better tomorrow RTCL 18
AIRTEL PROJECT RESOURCE DEVELOPMENT PLAN
Vehicle
Accoun
ts Han
dle (m
illion) PG
Emplo
yee No
DG Site
Refuelin
g (Lite
r in Th
ousan
d)
0
50
100
150
200
250
300
350
Year 2013 (July-Dec)
Year 2014 ( Jan-Jun)
Future Plan
For better tomorrow RTCL
AG Tech
nician - S
r.
AG Tech
nician -
Jr.
PG Tech
nician
AC Tech
nician
CW Te
chnicia
n
Power Lin
e Main
tenan
ce
Electr
ic Bill C
ollection
DVS Tech
nician
Solar
Panel
Servic
ing0
2
4
6
8
10
12
14
16
18
20
Year-2013 Year-2014 Future Plan
GP RESOURCE ENGAGEMENT & TRANSITION PLAN
19
For better tomorrow RTCL 21
SCENARIO ANALYSIS
Analysis incident history Investigation internal & field force Collection of proof/evidence Checked details data & communication Terminated from our company for the incidence Suspected
person and take legal action
Incident response info walk to talk with customer
Scenario analysis can help us strengthen our business decision making abilities; it can also help to sharpen our corporate strategic thinking Analyze the strength , weaknesses and identify opportunities and threats of the project. SWOT analysis baseline issued as the basis for future improvements-
Comparing measured results to predefined SWOT
Situational Awareness Policy Enforcement Detecting Insider Threats
For better tomorrow RTCL
Sound Financial Strength to ensure operation.
Experienced Management Team having professional profile in Active and Passive Maintenance.
Successful project accomplishment record with Grameenphone, Banglalink , RoBI , Airtel, City Cell and Qubee various Implementation and operation service.
Committed to provide best support and solution in terms to gain competitive market share.
Strong sourcing directory to find relevant resources in short span of time as per project requirements.
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CONCLUSION
For better tomorrow RTCL
CONTACT ADDRESS
Bangladesh
RingTech Centre19/1 North Dhanmondi, Kalabagan,Dhaka-1205. Bangladesh.
Contact Info:Phone: +88-02-9120375, Fax: +88-02-8144431Mobile: +8801713090692,01713099800 (Email)- [email protected] [email protected]
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Prepared By
Engr. Yeashir ArafatGeneral Manager Mobile:+8801713090692,01711117415