ROAD TRANSPORT CORPORATION

KERALA ROAD TRANSPORT CORPORATION

INDUSTRY PROFILE

• Road transportation is an economic backbone of country.

• India – Second biggest road transportation system.

• Road network – 33,00,000 KM• Demand increase – 10% every year• Usually under control of State governments

KSRTC - PROFILE

• Public Sector organization- Sate government controlled

• 5350 Schedules and 5785 buses fleet• Workforce– 28862 permanent employees.– 13043 empanel and employee exchange employees

• Organization financial Status: -The average earnings per km (EPKM) – Rs. 26.77 -The average earnings per bus (EPB) – Rs. 8682

Personnel Management- Focus

• Performance appraisal• Promotion• Employee grievances• Employee incentives like bonus payments

• High interference of trade unions in HR department activities.

• Influential in decision making.

RECRUITMENT

• Done only for Entry level cadre.• Kerala public service commission (KPSC).• Recruitment notice for inviting applications– Websites– Newspapers

• Eligibility Criteria

SELECTION

• Selection procedure– Written test– Interview

• Written test for short listing for interviews– Verbal communication– General awareness– Technical questions

• Physical and Driving test for drivers alone.• Background verification.

RECRUITMENT & SELECTION

• Middle level and higher level filled through promotions.

• Executive level – through direct nomination• High influence of trade unions and political

parties.

WORKFORCE REQUIREMENT ANALYSIS

• Continuously done throughout the year• Vacancies from

– Retirements– Employees leaving the organization– Promotions

• For Higher level posts– Eligible employees are promoted– If not filled up on a temporary basis

• For Entry level posts– Temporary or reserve employees are taken– Pool up all the posts and selection through KPSC

TRAINING SYSTEM

• Training imparted before taking up job and once every 10 years.

• SWAP TRAINING CENTER, Trivandrum• Different training for different roles.• To make employees familiar with the system.• Training imparted by Higher officials or retired

employees.

TRAINING IMPARTED

• For Mechanics– Adopting new technologies and procedures.

• For Conductors– Handling travelers and different situations– Safety driving measures

• For drivers– Emphasis on techniques for consumption of fuel– Safety driving measures

OUTSOURCING- HR ACTIVITIES

• Recruitment and Selection done by KPSC.• All the other activities taken up by KSRTC

personnel management department.

• In case of shortage of workforce in HR department– Temporary employees are taken in.

APPRAISAL METHODS

• No clear appraisal method adopted• Yearly increments given to all the employees

• Credentials, black marks and other details maintained as employee records.

• These records decide the promotions and annual bonuses.

• Not much of other rewards and recognitions present

CRITERIA FOR BONUS-Example

• For Conductors– Complete minimum trips– Clear revenue collection targets– Clean record-No complaints, No black marks,

Proper reporting • For Drivers– Clear minimum trips and minimum kilometers– Less fuel consumption– Clean record- No accidents, No black marks

TRADE UNIONS

• There are 5 trade unions out of which 2 are recognized 3 are unrecognized.

• Criteria for recognition- -atleast 20% employees in elections-held every 2 years

• Recognized Trade Unions in Kerala-KSRTEA -TDF

• Unrecognized Trade Unions in Kerala-KSTEU -TEF -LU

ROLE OF TRADE UNIONS

• Very powerful and influential in KSRTC• Gets involved in almost all the activities• Protect labour rights and to fight for their

needs and basic requirements• Protest against illegitimate action and

unfavorable policies from employers.• More inclined towards employee welfare

ROLE OF TRADE UNIONS

• Decision making, policy changes, promotions, transfers, actions on corruption and code violations all are influenced

• Negotiations for policy and payscale changes, other problems faced by employees

• Monthly meetings in every unit and head offices with the recognized trade union representatives

PROMOTION

• Given only in case of a vacancy/requirement.• Single-level promotions are given.• Consistently high performance is a requisite

for promotions.• Influence of trade union is significant, when it

comes to promotions.

PROMOTION LEVELS - Example

• Driver Vehicle Supervisor Head V/S Mobility Officer

• Conductor Station Master Inspector Asst. Transport Officer District T/O Chief Traffic Officer C/T Manager

• Single level exception- District Transport Officer to Zonal Officer

EMPLOYEE RETENTION

• The tag of a government job itself is a motivating factor.

• Employee attrition rate is less.• Monotonous job nature leads to low

satisfaction levels.• Social security is one of the main attraction.• Many non-monetary benefits are also

provided.

BENEFITS AND SOCIAL SECURITY

• Reservation for backward sessions• Pension• No workforce rationalization.• Time flexibility• Medical benefit (free checkups in regular intervals)• Free pass (including family)• KSRTC has an engineering college - 30 % seats

reserved for KSRTC employees family.

HRIS

• Information transferred as excel files from local depots to central office.

• Details such as bus number, kms travelled, route, revenue, employees incharge, etc are recorded in forms.

• Provision for generating basic reports –acts as a reference for performance appraisal.

• KSRTC is planning to shift to a complete online system of data storage and analysis.

COMPENSATION STRUCTURE

• Decided by State government officials and KSRTC Board

• Basic Pay + – Dearness Allowances (DA) 68%– Washing Allowances (WA) – House Rent Allowances (HRA)

Compensation structure• There are twelve scales

From I to III –lower levelIV to VII-middle level VIII to XI – upper level

• Increment to various levels Level IILevel ISpecial levelService level

LABOR LAWS

• Combination of Kerala service rules and company laws.

• Specific laws regarding dress code , medical facilities to be provided, hours of work .

• No employee is needed to work for more than 8hrs/day or 48hrs/week, except in case of emergencies.

• Extra wages are provided for overtime work, under Wages Act.

THANK YOU