RSVP HEALTHY FUTURES Definitions Grid - Event ...schd.ws/hosted_files/2015fgprsvpscpdirectorstraininge/75... · Web viewFOCUS AREA: HEALTHY FUTURES OBJECTIVE: AGING IN PLACE Presenter:

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NATIONAL PERFORMANCE MEASURES

SENIOR COMPANION PROGRAM

OVERVIEW – PANEL PRESENTATION FOCUS AREA: HEALTHY FUTURES

OBJECTIVE: AGING IN PLACE

Presenter: Pamela Carre, Director, Senior Companion ProgramImpact Broward4701 N.W. 33rd AvenueFort Lauderdale, Florida 33309Phone: 954-484-7117

Resource: CNCS - Independent Living Performance Measure Surveys Condensed Version of Information Packet 5/22/14; www.nationalserviceresources.gov/files/iii_steps_from_data_collection_to_reporting.pdf . www.nationalserviceresources.gov/files/client- Caregiver_surveys_spreadsheet_instructions_revised_1-24-14.pdf

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We Know National Performance Measures Help Us To…………………

To demonstrate how we are meeting critical community needs nationally.

Combine data collected across the country tells a powerful story about the impact in our communities.

Measure progress towards our goals

Improve progress

Reduce Risks

Improve Cost-effectiveness

Focus Area Overview — Healthy Futures Focus Area

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Grants will meet health needs within communities aimed at aging in place. Grant activities will: increase seniors’ ability to remain in their own homes with the same or improved quality of life

for as long as possible.

Senior Companion National Performance MeasuresNote: Agency-Wide Priority Measures are Listed in bold type.

Focus Area: Healthy Futures

Objective Output (PRIORITY) Service Activity Outcome (PRIORITY)Aging in Place H8. Number of homebound OR

older adults and individuals with disabilities receiving food, transportation, or other services that allow them to live independently.

Transportation; Companionship;Companionship—Dept. of Veterans Affairs;Financial Literacy or Housing Services; Preventing Elder Abuse

H9. Number of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social

Aging in Place H13. Number of caregivers of homebound OR older adults and individuals with disabilities receiving respite services.

Transportation; Companionship;Companionship—Dept. of Veterans Affairs;Preventing Elder Abuse

H14. Number of caregivers of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social support.

DATA COLLECTION/SURVEY RESULTS MUST ALIGN WITH

Independent Livingand Respite Care (at least 90%)

At least 90%.

Percent of Volunteers

Other individuals Served.

No more than 10%.Other

Output Measure

Complementary Program Measures: Respite Care Output - Outcome

Agency-Wide Priority Measures: Healthy Futures- Independent Living Output - Outcome

Percent of Volunteers

Performance Measure Type

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TARGETED OUTCOMES IN YOUR WORKPLANS

H9 - Independent Living (Client) - Number of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social

H14 - Respite Caregivers - Number of caregivers of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social support. Include Target/Actual for H8 & H13

PERFORMANCE MEASUREMENT OUTCOMECHALLENGES

1. Meeting Targeted Workplan Outcomes

RESPONSE RATE

Boost Your Response Rates…….

Establish a Benchmark/Threshold % of Surveys to be returned for Each Workplan Outcome Priority (H9 & H14), so you can meet your targeted outcomes.

Threshold: 85% - 95%

! It Works !

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H9 - Number of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social)

H14 - Number of caregivers of homebound OR older adults and individuals with disabilities who reported having increased social ties/perceived social support.

2. Getting Volunteer Stations to buy in and assist with survey collection.

3. Surveys; implementation, development, distribution, collection and reporting to CNCS.

4. Survey Questions (some) are very ambiguous – it is allows for interpretation by clients &

caregivers.

5. Skewed Survey Questions – Independent & Respite

Question 2 – I feel less lonely. Question 3 – I feel I have close ties to more people If not answered or

Strongly/Somewhat Disagree is selected, it impacts the survey results thus not meeting your targeted Priority Workplan Outcomes, (H9 & H14).

PERFORMANCE MEASUREMENT OUTCOMESUCCESSES

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Boosted Our Response Rates by……. Followed up with clients and caregivers that

did not return surveys. Used more than one method to collect data

(phone interviews, hand-delivered to stations, and mailed)

1. Met our Targeted Outcomes– (Priority) H9 & H14 By………

a) Reviewing our Workplans – Independent Living & Respite.

b) Reviewing the Targeted # of individuals/caregivers who need to be surveyed.

c) Establishing a Benchmark/Threshold % of Surveys to be returned for Each Workplan Outcome Priority (H9 & H14), so we can meet our targeted outcomes.

d) Preparing in advance – Distributing Surveys at least 3 months prior to ending of grant cycle. Example, Grant cycle Jan to Dec. Started Planning in September; Distribute by October 1, Collection Deadline: December 15.

2. Getting our Volunteer Stations/SCP Staff Volunteer/ Advisory Council to buy in and assist with survey collection.

a) Informed and Trained our volunteer stations- advisory members, SCP Staff, Volunteers and other stakeholders about the plan and schedule for conducting surveys.

b) SCP Program created list of Clients & Caregivers to be surveyed.

c) Worked with our Volunteer Stations to put together complete lists of clients & caregivers. Helped with

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tracking who got survey who completed a survey, who you will needed to be followed up with and who will needed assistance.

3. SCP Survey/Data Guidelines Manual Manual was developed to ensure implementation, development, distribution, collection and reporting to CNCS. The following Steps were reviewed…

Step 1: Prepare to Collect the SurveysStep 2: Give out the SurveysStep 3: Summarize the Dataa. Enter the survey data in the CNCS spreadsheet (recommended).

Tallied results, entered the responses from each completed survey into the Client-Caregiver Surveys Spreadsheet.

b. Report the results in eGrants. Entered all the survey data, the spreadsheet totals the numbers for

you on a summary sheet. Report these numbers in eGrants when you report your performance measure results.

4. Survey Questions that were ambiguous – which allowed for interpretation by clients & caregivers - Action Taken: Trained Volunteer Station Staff, SCP Staff, Advisory Council and Volunteers on - How to Conduct Surveys in-person, by telephone so as to meet our outcomes… “Telephone Script.”Suggested- Surveys conducted by “Telephone” or In-person if needed to …… Emphasize by Saying ………….

“Because I have a Senior Companion Volunteer”..“I feel less lonely” ----

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“I feel I have more ties to more people”

5. Skewed Survey Questions – Independent & Respite Question 2 – I feel less lonely. Question 3 – I feel I have close ties to more people If not answered or Strongly/Somewhat Disagree is selected, it impacts the survey results thus not meeting your targeted Priority workplan outcomes, (H9 & H14).

Client/Caregiver does not Understand Question!

Emphasize by Saying …… Again.. “Because I have a Senior Companion Volunteer”..

“I feel less lonely” ---- “I feel I have more ties to more people”

Survey Fact Sheet – Client & Caregiver/FamiliesUse this Fact Sheet to help you explain the survey and answer questions.

Introduce the Survey to a Client or Caregiver:

“The Senior Companion Program is asking people who use their services to take a short survey. They would like to know how having a Senior Companion has affected your life.

If you choose to do the survey, you will be helping the Senior Companion Program to improve their services.

Participation is voluntary. You can choose not to take the survey. Your access to a Senior Companion will not be affected.

If you choose to take the survey, you can skip any questions you don't want toanswer. If a question doesn’t apply, just leave it blank.

The survey is anonymous. Do not put your name on the survey. Survey answers are confidential. When you are done with the survey, you can

put it in this envelope and seal it. The survey results will only be reported in summary form with everyone's answers combined.

Would you be willing to take the survey?”

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Introduce the Survey to a Family Member of the Client (if instructed by staff): “The Senior Companion Program is asking people who use their services to take

a short survey. They would like to know how having a Senior Companion has affected their clients’ lives. Would you be willing to take the survey for your family member?

Participation is voluntary. You can choose not to take the survey. Your familymember’s access to a Senior Companion will not be affected.

If you choose to do the survey, you will be helping the Senior Companion Program to improve their services.

If you choose to take the survey, you will need to answer the way you believe your family member would answer. You can skip any questions you don't want to answer. If a question doesn’t apply, or you are unsure of how your family member would feel about it, just leave it blank.

The survey is anonymous. Do not put your name on the survey. Survey answers are confidential. When you are done with the survey, you can

put it in this envelope and seal it. The survey results will only be reported in summary form with everyone's answers combined.”

Tips for Reading the Survey Read the entire question and answer choices first, and then

mark down the client/caregiver’s response.

Ask questions as they are written, and in the same order. Do not put questions into your own words.

Do not skip questions.

Be aware of how you sound. Read clearly so you are understood.

Read in a neutral manner so the person doesn’t think they are supposed to answer one way or another.

Do not offer your opinion about the survey.

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Do not suggest an answer. This is tempting to do when someone is slow to answer, but give them time.

Take your time. Move through the survey at a pace that seems comfortable.

Use your best judgment. If you think the client/caregiver is getting frustrated or having trouble understanding the questions, stop the survey as if it were finished. Tell the staff person you report to what happened later.

Survey Assistants (“Helpers’)– SCP Staff, Volunteer, Advisory Council,

NEW PERFORMANCE MEASURES Survey Do’s Tricks”

The following list of “do’s, “ Tricks” and don’ts” provides key guidance on the most important things to keep in mind when conducting the client and caregiver surveys.

“ DO’s ” Align your Priority H9 & H14 with each of your Targeted Workplan

Outcomes. Give yourself plenty of time to conduct the surveys. Use a data collection schedule to plan each step. Keep volunteer stations, advisory boards, and other stakeholder informed

about the plan and schedule for conducting surveys. Establish a Benchmark/Threshold Percentage of Surveys to be returned for

each of your Targeted Workplan Outcome. Make your job easier by using the technical assistance materials available

at www.nationalserviceresources.gov/scp-surveys, including data collection schedules, sample forms, and the data aggregation spreadsheet.

Take advantage of the sample training materials available at www.nationalserviceresources.gov/scp-surveys to prepare your survey helpers (such as project staff or volunteers) to follow correct survey procedures.

Explain to clients and caregivers why they are being asked to complete a survey

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Inform clients and caregivers that participation in the surveys is voluntary, and that choosing not to participate in the surveys will NOT affect their access to services.

Protect client and caregiver privacy by keeping names and other personal identifiable information off surveys and by storing completed surveys in

locked or password-protected files. Provide clients and caregivers with surveys in their own language.

(The surveys are available in English and 13 other languages). Boost response rates by following up with clients and caregivers that

don’t return surveys, and by using more than one method to collect data (such as conducting in-person or phone interviews with clients who don’t return a hand-delivered survey).

Make it easy for clients and caregivers to return mailed or hand-delivered surveys by providing a self-addressed stamped envelope.

Include clients and caregivers with disabilities in the survey by identifying a family member or other appropriate person (other than the volunteer who

serves the client or caregiver) to assist them with the survey.

NEW PERFORMANCE MEASURES Survey Don’t Tricks”

“ DON’T ”• Change the surveys in any way.

• Make your job hard by waiting until the last minute to conduct the surveys.

• Assume that just because you have done surveys before you cannot learn anything important from the technical assistance materials.

• Give surveys to clients and caregivers that have not received the minimum amount of service specified in your work plans.

• Give the survey to clients who are served by volunteers outside the home. The independent living survey is for homebound elderly or disabled clients who volunteers serve at home.

• Ask clients or caregivers to put names or other personally identifiable information on the surveys.

• Allow volunteers to read the survey to clients/caregivers or otherwise assist

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those they serve to complete the surveys. Instead, arrange for someone else (such as another volunteer or program staff) to provide assistance to those who need it.

• Tell survey helpers, clients, caregivers, or stakeholders that “funding depends on meeting performance measures”, or “we need to report success”. Neither of these things is true and will bias the results!

• Volunteers should never assist their own clients and caregivers to complete the surveys, but they may assist other volunteers’ clients and caregivers if needed.

Preparing Survey Helpers for Telephone SurveysBelow are some suggestions for preparing survey helpers to conduct the survey over the telephone.

Give survey helpers a copy of each survey. Point out that there are two surveys: one for clients who receive companionship/independent living services and one for caregivers who receive respite services.

Give the survey helpers a copy of the Survey Fact Sheet and review it. This has a scripted introduction and questions clients/caregivers may ask.

Give survey helpers the name and number of the Project Director or staff person that clients/caregivers can call should they have other questions or concerns.

Emphasize the importance of respecting confidentiality, and how confidentiality will be protected. This means there should be no names on the survey forms, and no discussing the client/caregiver’s answers with anyone.

Walk through the surveys and make sure the survey helpers understand it. Demonstrate how to complete the form for different responses.

Practice doing the survey with the survey helpers. Give feedback on how to read the questions and responses in a neutral manner, and at a pace that will be comfortable for the client or caregiver.

Discuss what to do if a client or caregiver seems confused or doesn’t understand

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the questions, and when to stop the survey.

Give the survey helpers the Survey Helper Instructions and go through them.

Show the survey helpers how to do any recordkeeping so the same person isn’taccidentally given the survey twice.

Show the survey helpers what to do with the completed surveys.

Survey Helper Telephone InstructionsBelow are instructions for conducting the surveys over the telephone. Please remember:

The survey is confidential. As a survey helper, you will know the person’s name and hear their answers. Please respect their privacy and do not discuss the interviews with anyone.

Do not put the client/caregiver’s name on the survey. Use the Survey CallSheet (or other paper) for any notes you need to take.

Instructions and ScriptB e g in n ing t h e C all

“Hello. Is ( client / car e giver ’ s na m e) available?”

If YES, continue.

If NO, ask for a better time to reach him/her, and write this time down.

“My name is (nam e ) and I am a (pos i tion ) at (the O rg a niz a tion / P rojec t ). We are conducting a survey with people who receive Senior Companion services. The purpose of the survey is to learn how the support of a Senior Companion may affect your life, and how to improve our services. This is a new nationwide study and your input is important. The survey is voluntary and will not affect your access to Senior Companion services. Would you be willing to take a survey?”

If YES, continue.

If NO, thank the person and check “Person declined to participate” on the

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“Survey Call Sheet” (or other form).

If the person isn’t sure, ask if they would prefer to receive the survey by mail, and write this down. Thank the person and end the call.

If the person has questions, refer to the “Survey Fact Sheet” for answers.

“There are about 12 questions and the survey will take about 10 minutes. Do you have some time to answer questions now?” If YES, continue. If NO, ask for a better time to do the survey, and write this time down.

FOR INDEPENDENT LIVING SURVEY, say:

“Thank you for taking the time to complete this survey. We would like to know how the Senior Companion Volunteer who has been assisting you has affected your life. All information will be kept confidential.”

FOR RESPITE SURVEY, say: “Thank you for taking the time to complete this survey. We would like to know how the Senior Companion Volunteer who has been assisting you has affected your life as a caregiver. All information will be kept confidential.”

(FOR ALL) To begin the survey, say: “Let’s begin the survey. For each question, I will read the question and all the answers options first, and then I will write down the answer you give me. You may choose not to answer questions.” (Continue to questions and go through the survey.)

E nd ing t h e C all

“Those are all the questions I have for you. Thank you very much for your time. If you have any questions about this survey, you can call (name of p roject d ire c tor ) at (the O rg a niz a tion N am e ).”

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SENIOR COMPANION PROGRAM – DATA COLLECTION PLAN & SCHEDULETask List and Schedule for Giving the Survey in Person

Complete by(due date): IN PERSON SURVEY Tasks (using paper survey)

Check off when completed

1. Put together lists of the people who should get a survey – one list for clients receiving companionship/independent living services if you are measuring H9, and one list for caregivers receiving respite care services if you are measuring H14. Clients and caregivers who have been receiving services for at least one year should get a survey.

2. Download survey(s) and make copies.

3. Determine who can give the surveys to clients/caregivers(survey helpers).

4. Train survey helpers on how to: introduce survey and provide instructions, answer

questions; use sealed envelopes for completed surveys and

maintain confidentiality; return completed surveys; and record whether surveys were completed or need

follow-up.

5. (If needed) Train survey helpers to give the survey toclient/caregivers by reading the survey and marking their answers (interview format). Senior Companions cannot assist their own clients/caregivers to do the survey in this way. Survey helpers who assist should be staff or volunteers who do not directly serve the clients/caregivers.

6. Have survey helpers collect surveys.

7. Collect all surveys from survey helpers and store them in a safe place.

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8. Enter survey data into Client-Caregiver Surveys Spreadsheet.

9. Email a copy of the completed spreadsheet to CNCS.

10. Report your performance measure results (numbers of clients/caregivers who were surveyed and met the target for H9/H14) in eGrants.

SENIOR COMPANION PROGRAM – DATA COLLECTION PLAN & SCHEDULE

Complete by(due date): TELEPHONE SURVEY Tasks (using paper survey)


1. Put together lists of the people who should get a survey – one list for clients receiving companionship/independent living services if you are measuring H9, and one list for caregivers receiving respite care services if you are measuring H14. Clients and caregivers who have been receiving services for at least one year should get a survey. Include telephone numbers.

2. Download survey(s) needed and make copies.

3. Decide when calls will be made and how much time you will need (assume 20 minutes per person).

4. Decide who will do the interviews (survey helpers).

5. Train survey helpers on how to: introduce survey and provide instructions,

answer questions; read questions and responses in a neutral manner; mark answers on the survey form; maintain confidentiality; record whether surveys were completed or need

follow-up; and store completed surveys in a safe location.

5. Project Director/staff should let clients/caregivers know about the survey in advance and schedule the calls if needed.

6. Have survey helpers conduct surveys.

7. Collect all surveys and store them in a safe place.


9. Email a copy of the completed spreadsheet to CNCS..

Task List and Schedule for Giving the Survey over the Telephone

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Complete by(due date): MAIL SURVEY Tasks


1. Put together lists of the people who should get a survey – one list for clients receiving companionship/independent living services if you are measuring H9, and one list for caregivers receiving respite care services if you are measuring H14. Clients and caregivers who have been receiving services for at least

2. Download survey(s) needed and make copies.

3. Write a cover letter explaining the survey or use the sample cover letter in Appendix I and make copies.

4. Put together the mailing. Each stamped envelope is addressed to the client/caregiver and includes:

Cover letter signed by the Project Director; Blank survey form; and Self-addressed stamped envelope.

5. Mail out the surveys.

6. Remind clients/caregivers who have not completed the survey to do so (for example, send a general thank you/reminder letter to everyone after about 5 days).

7. Collect all surveys and store them in a safe place.


9/30/14 9. Email a copy of the completed spreadsheet to CNCS.


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SENIOR COMPANION PROGRAMINDEPENDENT LIVING PERFORMANCE MESURE SURVEY

(Official Form July 2013)

All information will be kept confidential; please do not disclose your name. You may choose not to answer a question.

This 1st question is about how many hours of service you receive in a typical week from your senior companion.

Tell us how many TOTAL HOURS in a week you received services.

Here is an example of how Mrs. Jones would answer question #1:

Her Senior Companion usually spends one hour on Monday with Mrs. Jones and two hours on Wednesday. Therefore, the total hours a week that she receives services is 3 hours a week.

1. In a typical week, my Senior Companion Volunteer is with me for

hours

Because I Have a Senior Companion Volunteer .. CIRCLE YOUR ANSWER..

Thank you for taking the time to complete this survey. We would like to know how the Senior Companion Volunteer who has been assisting you has affected your life.

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O StronglyDisagree

Somewhat Disagree

Somewhat Agree

StronglyAgree

2) …..I feel less lonely. 1 2 3 4

3) …I feel I have close ties to other people. 1 2 3 4

4) ….I am able to do the things I need to do.

1 2 3 4

5) ….I am able to do most things I want to do.

1 2 3 4

6) …I can remain living in my own home. 1 2 3 4

7) …I am eating regularly scheduled meals.

1 2 3 4

8) …I am able to get to medical appointments.

1 2 3 4

9) …I am able to get to the grocery store. 1 2 3 4

10) …. I am able to take care of other necessary errands/appointments.

1 2 3 4

11) …. I am more satisfied with my life. 1 2 3 4

12) …Overall, I am satisfied with my Senior Companion volunteer.

1 2 3 4

13) ….. Overall, the Senior Companion Program has met my expectations.

1 2 3 4

Revised: Expires: 10/31/2015 (OMB Control Number: 3045-0146)

SENIOR COMPANION PROGRAM RESPITE PERFORMANCE MEASURE SURVEY

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(Official Form July 2013)

This 1st question is about how many hours of respite service you receive in a typical week from your senior companion.

Tell us how many TOTAL HOURS in a typical week you received respite services.

Here is an example of how Mrs. Smith (the caregiver) would answer question #1:

Her Senior Companion usually provides respite care by spending time with the person in Mrs. Smith’s care. The Senior Companion comes to the home for one hour on Monday and two hours on Wednesday. Therefore, the total hours a week that Mrs. Smith receives respite services is 3 hours a week.

1. How many hours of respite service you receive in a typical week from your senior companion?

hoursof

respite/week

Because I Have a Senior Companion Volunteer assisting with Respite Care ………

CIRCLE YOUR ANSWER… O StronglyDisagree

Somewhat Disagree

Somewhat Agree

StronglyAgree

2) I feel less lonely.1 2 3 4

Thank you for taking the time to complete this survey. We would like to know how the Senior Companion Volunteer who has been providing respite care to you has affected your life (as the caregiver).

All information will be kept confidential; please do not disclose your name. You may choose not to answer questions.

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3) I feel I have close ties to more people. 1 2 3 4

4) I am able to do more of the things I need to do. 1 2 3 4

5) I am able to do more of the things I want to do. 1 2 3 4

6) I am able to get short-term rest and relief. 1 2 3 4

7) I am able to find time to run errands. 1 2 3 4

8) I am able find time to attend to my personal and health care needs. 1 2 3 4

9) I am more satisfied with my life. 1 2 3 410) The person I care for is able to remain at

Home. 1 2 3 4

11) Overall, I am satisfied with the Caregiver Respite Senior Companion volunteer. 1 2 3 4

12) Overall, the Senior Companion Program has met my expectations. 1 2 3 4

Revised: 6/1/2015 – (OMB Control Number: 3045-0146 Expires: 10/31/2015)

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OMB Control Number: 3045-0152 Expires: 07/31/2016

Grant Number: 13SCFL001 Sponsor:

Total Independent Living clients served: 339 City:Independent Living clients that received at least minimum "dosage" of service*: 255 State:

Total caregivers served: 98

Caregivers that received at least minimum "dosage" of service* 80

Please indicate how many surveys were completed in each of the following languages. Clients Caregivers SCP Progress Report Ending 6/30/2015English 250 80 SCP - 3 Performance Measure Workplans Arabic

Chinese Independent Living: homebound, disabled, German Progress Report Outcome;

Hindi H8: Priority - # of Individuals receiving Italian independent Living Services:

Korean Target: 260 Actual: 299 Polish H9: Priority - # of individulas with increased

Portuguese social support - 255 Surveyed Russian 255 Sureyed; 254 out of 255 (99.61%) Spanish 5 reported increased social supportTagalog ADULT DAY CARE CENTER

Vietnamese H8: Priority - # of Individuals receiving independent in Adult Day Care Center

The following items will complete automatically. Client Caregiver Target: 40 Actual: 40 Surveyed Total Number of Surveys Completed 255 80 H9: Priority - # of individulas with increased

Number of individuals... reporting increased social ties/perceived social 254 80 social support Percent of individuals reporting increased social ties/perceived social 99.61 100.00 40 out of 40 (100%) surveyed clients in Adult

Day Center reported increased social supportFor H9, Report this number 254 Response Rate

For H14, report this number 80 Client Survey 100.00Caregiver Survey 100.00

Avg (Mean) Hours/Week SC is with Client 6.58 RESPITE/CAREGIVERSAvg (Mean) Hours/Week SC provides Caregiver respite 7.56 H13: # of Caregivers of homebound or older adults/

individuals with disabilities receiving respiteTarget: 24 Actual: 98H14: # of caregivers who repored having increased social ties/perceived social supportTarget: 24 Actual: 80 Surveyed 80 or 100% Caregivers reported having increased social ties/perceived social support

*"Dosage" refers to the amount of service that client/caregiver should receive, as indicated in your work plan.

Data Aggregration for Senior Companion Program Independent Living Performance Measurement Survey and Senior Companion Respite Performance Measurement Survey

"SCP SAMPLE" - DATA COLLECTION/SURVEY RESULTS MUST ALIGN WITH OUTCOMES PRIORITY H8, H9 - Independent Living (Client); H13, H14 Respite Caregivers

299 + 40=339+ 98= 437 Total Clients/Caregiver Served

Documents

RSVP HEALTHY FUTURES Definitions Grid - Event ...schd.ws/hosted_files/2015fgprsvpscpdirectorstraininge/75... · Web viewFOCUS AREA: HEALTHY FUTURES OBJECTIVE: AGING IN PLACE Presenter: