R&S May 2013 Magazine

7/30/2019 R&S May 2013 Magazine

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Features

Removals & Storage May 2013


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Features

Issues affecting theAmerican moving &storage industryLinda Bauer Darr, President and CEO of the

American Moving & Storage Association, talks

to R&Sabout the dramatic changes in the US

moving industry and how their members areadjusting to the new competitive landscape. 48

News from Watford

On the cover: NTBS can provide a range of

breakdown services to BAR Members.

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06

Contents

Contents

Industry News

Just a snippet

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07

BAR News

DMotY finalist profiles, Area meetings

and special offers from the Marriott Hotel

Group.

20

Training36

Commercial Moving

Group News24

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Features42

BAR Services26

Overseas Group Moving28

QSS30

Letters53

Harrow Greensapprentices nearthe end of their termMiranda Martin of BAR Training Services met

Harrow Greens 4 dedicated apprentices and

their trainer who have been working hard over

the last year to complete their workbooks for

the Commercial Moving Qualification.

Ford-Dunn brothersrev up in SpainSuperbike riders Anthony Ford-Dunn and

Mat Ford-Dunn of BAR International

Associate Advance Moves, based in Murcia,

Spain, have been training ahead of their

participation in the Spanish Supermoto

championships.

People News52

Diary Dates54

Membership56

European News40

18

36

After 40 successful years in the industry, Reg

Hackworthy shares his ideas for the new

generation of movers.


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BAR News



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May 2013 Removals & Storage


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BAR News


News from Watford

All Members are urged to use BARs customer

feedback website for the removals and

storage industry. It is free for BAR Members

and gives your company extra online

exposure to consumers who are using

www.trustedmover.org to search for local

BAR Members, view your details, ratings and

reviews from customers, and contact you.

It is good to see that BARs democratic

systems have been working so well recently.

We have had a spate of internal elections

and it has been very encouraging to see BAR

Members, including new Members,

volunteering to par ticipate in the running of

our Association.

As R&S goes to print, the electronic voting to

fill the position of Directly Elected Director

(DED) is still on-going and we will announce

the result in our weekly electronic newsletter.

The DED position became vacant as Brian

Maidmans term expired. Fortunately Brians

invaluable experience and understanding of

BAR will be put to good use as he has been

appointed as a new Director of the BAR

Services Board.

Another person with plenty of industry

experience is Annie Neave who has been

re-appointed to the QSS Board of Directors

for a further 3-year term. The Commercial

Moving Group (CMG) has appointed 5 new

Councillors and I am confident that these 5

volunteers will bring their wealth of

experience and enthusiasm to the CMG. The

Overseas Group (OG) has also filled its 5

Councillor vacancies. As the OG flexes its

muscles to prepare for greater presence in

the outside world, there was healthy

competition amongst members of the OG to

play a role in the future development of the

Group and I am sure that the final 5

appointees will be fully supported in their

new roles by the entire Group. We hope to

see more democracy in action at the BAR

AGM this year in Newcastle. Please make

sure you are there at the Friday morning

Business Session where there will also be a

BAR Strategy Presentation and Q&A session

with the BAR Board.

The arrangements for this years BAR

Conference in Newcastle have now been

finalised, with an impressive line-up of

speakers including Google who are keen to

debunk any myths about online marketing. It

is encouraging that players like Google view

BAR and its Members as credible,

professional partners with whom they can do

business. Alongside this, it is worth noting that

our keynote speaker, Catherine McKinnell

MP, has expressed her desire to be involved

in recognising BARs high professional

standards awards, the Domestic Mover of

the Year and Commercial Mover of the Year.

Ms McKinnell will be presenting Certificates of

Merit for both competitions this year.

BAR is very grateful to the following Sponsors

of the Conference and various events at the

Conference: Backhouse Jones Solicitors, BAR

Services (DMotY), BAR Training Services

(DMotY), Basil Fry & Co Ltd, Eurogroup

International Movers Ltd (Lanyards), the

Overseas Group (Welcome Night), PHS

Teacrate (Casino Night), Pluscrates (CMotY),

PPS Crate Hire (Gala Evening), Reason Global

Insurance and Wellers.

We also hope that Members will visit the

following Exhibitors in the Conference Hall:

BAR Services, BAR Training Services, the

Commercial Moving Group, DKV, Nationwide

Transport Breakdown Services Ltd, Twenty Ci,

QSS Ltd and Unique Van Bodies.

Follow BAR on:

Contact Details:

EditorialContributions on all aspects of the removals and

storage industry a re welcome, together withphotographs if appropriate.

Please contact the Managing Editor, Louise Gale on:

5FM020 3235 1806

&NBJM [email protected]

AdvertisingFor all enquiries and bookings, please contactSteve Pearce on:

5FM0117 957 5400

&NBJM [email protected]

or [email protected]

%FBEMJOFT The booking deadline for all displayadvertisements for the June 2013 issue ofR&Sis 10 May.

SubscriptionsRemovals & Storage is subscribed to by membersof the British Association of Removers in the UK andOverseas. Current annual subscription is 48.00 inthe UK and 72.00 overseas.

Additional subscriptions are available from BAR.

Registered as a magazine The British Associationof Removers 2013. ISSN 0034-4265

"MMSJHIUTSFTFSWFENo part of this publication may be scanned,reproduced, stored in a retrieval system or transmitted in part

or whole in any form or by any means (electronic, mechanical,photocopying, recording or otherwise) without the prior writtenpermission of the British Association of Removers.

Opinions expressed in Removals & Storage are not necessarilythose of the publisher, British Association of Removers.Thedescription of a product or service in this publication does notconstitute endorsement by the publisher.The publisher does

not accept any responsibility for any claims by advertisers.The

articles in this publication are for general information only andare not intended to be advice to any specific person.Readersare recommended to seek professional advice before taking or

refraining from taking any action on the basis of the contents ofany article in this publication.

The British Association of Removers

5FM01923 699 480Fax:01923 699 481&NBJM [email protected]

Tangent House, 62 Exchange Road, Watford,Hertfordshire WD18 OTG

1SFTJEFOU Ian Studd

%JSFDUPS(FOFSBM Stephen Vickers

$PNQBOZ4FDSFUBSZ Paul Swindon

Removals & Storage is designed on behalf of

The British Association of Removers by:

Rubicon Marketing Ltd. 5FM 0117 957 5400&NBJM [email protected]

Removals & Storage is written and edited for the

British Association of Removers by Analytica Media

5FM 0203 235 1800 &NBJM [email protected]

Copy and advertisingdeadlines 2013 for futureissues of R&Smagazine"SUJDMFTVCNJTTJPO2nd of the month preceding publication

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10th of the month preceding publication#PPLJOHPGUSBEF"EWFSUT10th of the month preceding publication

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Industry News


Massive finefor Cumbriatachograph

cheatsTwo former directors of a transport companyhave been ordered to pay more than 1.7m incourt bills over the next six months following

pleading guilty last year to conspiring withtheir drivers to make false tachograph records.

Carlisle Crown Court heard that PatrickJames Boyle and Mark Anthony Boyle, fromNewry, Northern Ireland and former Directorsof Boyle Transport Limited, were found to havebenefitted from their criminality to the tune ofmore than 10m. They were handed two yearand 18 month sentences respectively last year

and have been threatened with serving anextra five year and four years prison sentencesrespectively if the money is not paid within sixmonths.

Their crime was uncovered by a jointintelligence-led investigation into BoyleTransport Ltd conducted by CumbriaConstabulary and VOSA in 2008. NamedOperation Cadillac, the investigation revealedthat each digital tachograph owned by thecompany had been interfered with and the

drivers had, in fact, been driving up to 22hours per day (the law states the maximumshould be 10 per day) and failing to take theirlawful breaks.

A Police spokesperson said: these twocompany directors placed peoples lives indanger by manipulating their staff into taking

serious risks on the road by having themdriving for up to 22 hours a day, placing theirown staff and innocent road users insignificant danger of being involved in acollision. This work practice enabled them toundercut deliveries on cost and time, and

placed pressure on struggling competitors whowere trying to work within the law.

Heather Cruickshank, VOSAs OperationsDirector added: operators and drivers shouldbe in no doubt that if they choose to workoutside the law there will be serious financialconsequences as this case highlights. VOSAs

number one priority is road safety and ourinvestigators will always seek to take robustaction against those who risk the lives of otherroad users through arrogance or just blatantlyignoring the rules.

Jack Semple of the Road Haulage Association told theCommittee that devices aimed at falsifying thedrivers hours record are not sufficiently prosecuted by

VOSA. We have evidence from colleagues in Europethat the use of magnets and similar devices isbecoming more common rather than less common.It is a good two years now that the Central MotorwayPolice Group found that one in three trucks stoppedin a three-month period were using magnets to falsifythe drivers hours record. That is a hugely seriousoffence, he said. It basically means that it is almostimpossible for the enforcers to know how many hours

you have been driving.He said that VOSA, working with the police, has to

be more consistent and effective in taking thesedrivers to court. And, that courts need to be a bit moreconsistent in imposing adequate penalties. At themoment, as I understand it, because of the lack ofco-ordination, somebody who uses a magnet veryoften gets a 200 fixed penalty for not having a

functioning tachograph.

However, industry representatives at the inquiryapplauded the framework agreement between thetraffic commissioners, the DFT and VOSA reached in2012. The framework document was veryimportant, James Firth of the Freight Transport

Association said. For the trade associations that workclosely with both bodies, we can see how thatrelationship is working. There is a difficulty foroperators outside in the industry understanding therelationship between the two bodies, particularly onthe issue where you have VOSA staff working for thetraffic commissioners and understanding theimportant difference there.

$BMMGPSNFSHFSPG704"BOE%7-"The Department for Transport could save money and

provide a better service for motorists by merging VOSAand the Driver and Vehicle Licensing Agency (DVLA),according to the British Vehicle Rental and Leasing

Association. As part of the reorganisation, the BVRLAbelieves that DVLA should assume all responsibility

for vehicle and driver record-keeping, while VOSAconcentrates on enforcement. This approach wouldsee MOT and commercial vehicle Annual Test datatransferred to DVLA, while fines for Vehicle ExciseDuty evasion, continuous insurance enforcement andcontinuous registration would be overseen by VOSA.

A combined agency would be fronted by a singleonline gateway. For businesses and motorists, this

would result in them only having to deal with oneonline portal whether they were registering a vehicle,taxing it, putting it through an MOT or Annual Testor disposing of it. We believe that this root andbranch review would deliver real efficiencies forgovernment by streamlining enforcement and back-office systems, said Jay Parmar of the BVRLA. It

would foster a more joined-up approach to motoringpolicies and lead to better sharing of information,while creating a one-stop-shop for motorists and fleetoperators. Both VOSA and the DVLA have been tasked

with providing more digital and customer-friendlyservices, improving the testing regime and savingmoney. The DVLA is already considering the BVRLAssuggestion for eliminating the need to display a taxdisc. VOSA hopes the introduction of privately-run

Authorised Testing Facilities will improve theprovision of commercial vehicle annual testing, butthe BVRLA still believes that the agency needs to go

further by accrediting non-VOSA technicians toprovide tests. There is huge potential for thesegovernment agencies to work more efficiently, cut redtape and improve customer service, said Parmar.

VOSA under fire overforeign vehiclesThe Transport Committee of the House of Commons has opened an

inquiry into the work of VOSA, the Vehicle and Operator Services

Agency. Transport industry representatives have criticised the agency

for being too lax on identifying and prosecuting infringements by

foreign operators on UK roads.


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Industry News


As part of the plans, the Port of Calais will be doubledin size, at a cost of 350m, while DCB International

will invest another 264m in the 50 hectare CalaisPremier logistics park.

The Port of Calais already handles 80% of all trans-channel exchange and 60 million tons of cargo per

year. Within 15 years, the number of trucks passingthe channel is expected to rise from 3 to 15 million

annually. At the same time, the number of passengerswill reach 250 million, with a total of 50 millionvehicles.

Alongside this, CargoBeamers technology hasbegun commercial operations between France,Germany, Poland and Lithuania. CargoBeamer is aEuropean transport system consisting of special

wagons and terminals that allows all non-craneable

semi-trailers to be shifted from road to rail.CargoBeamer says this will have major benefits for UKfirms, by reducing costs, congestion and the impacton the environment.

It estimates it could remove 60% of trailers fromEuropes roads. Last year, CargoBeamer organised asuccessful test drive from Leipzig to Calais.CargoBeamer plans to build its CargoBeamer Gate

terminal in the new CalaisPremier logistics hub, investing 25m. With 3.2

million trucks passing Calais annually, the city ispositioning itself to play a key role in the companysEuropean logistics network.

With the start of operations planned for 2014, theterminal will have the capacity to transfer more than800 semi-trailers per day from road to rail.

Calais prepares forlogistics investmentsThe French port of Calais is gearing up to receive over 600m of

investments that will consolidate the city as a multimodal centre in

North West Europe for the logistics, freight, haulage and supply chain

industries.

Felixstowe todouble railcapacity

The port of Felixstowe is set to double its railcapacity with the arrival of three state-of-the-art rail mounted gantry cranes (RMG). Thecranes form part of a new rail terminal at the

port which will further increase the range ofrail services provided by the port.

These first three RMGs, manufactured byLiebherr in Ireland, will span the new ninetrack rail terminal at the port, making themthe biggest intermodal rail terminal cranes inthe UK.

Clemence Cheng, Chief Executive Officer ofHutchison Ports (UK) Ltd, which owns the Portof Felixstowe, said the arrival of our newcranes is an important milestone inFelixstowes plans to deliver the most cost andenvironmentally efficient logisticsinfrastructure in the UK, with the opening of

our new rail terminal in the summer of thisyear.

The new rail terminal, together with theexisting two rail terminals, will total 20 railtracks, more than Londons Kings CrossStation. It will dramatically increase the portsrail capacity at a time when logistics operatorsare increasingly seeking low-carbon transportoptions. The port already has the UKs busiestintermodal rail hub by far and the newterminal will double its rail handling capacity.

Civil engineering work is near completion,with 10km of track laid and the UKs onlyintermodal rail traverser successfully installedin February 2013. Designed to handle trains upto 35 wagons long, the new North RailTerminal reinforces the ports commitment tosustainable distribution.

HMRC cracks down on warehousesAccording to press reports and advice from the UKWarehousing Association, HM Revenue & Customs(HMRC) is targeting warehouse keepers andhauliers who may be handling goods on whichexcise duty has not been paid.

Companies could be liable to pay duty if theyare involved at any stage in the supply of goods

that have been illicitly diverted from a bondedsupply chain, even if they are not directlyresponsible for the diversion. In one situation, astorage company is facing a duty bill for nearly

100,000 after HMRC inspectors found duty-unpaid alcohol stored at the companys site.

The storage company was simply unawareabout the risks involved in handling loads of dutyun-paid alcohol and the director of the companyto whom they leased the space has disappeared,said UKWAs chief executive officer, Roger

Williams. The message from the UKWA is that ifyou offer third party logistical services of any kind,you must check what is being handled or stored do not take storage requirements on face value.


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Industry News

10 Removals & Storage May 2013

Need guidanceon the recentBudget?

Wellers Accountants have produced two usefuldocuments to guide companies andindividuals on the main changes from the2013 Budget. For more information on

Wellers Year End Personal Tax PlanningStrategies for 2012/13 and their BudgetOverview, see www.wellersaccountants.co.uk.

Please turn to page 50 for a briefing onwhat the new Help To Buy scheme could meanfor the removals and storage industry.

AA welcomes

drug drivingprogressThe Government is introducing a new offenceof driving or being in charge of a motor

vehicle with a specified controlled drug in thebody. The new offence is included in the Crimeand Courts Bill, currently before Parliament.It is a safety measure designed to enable moreeffective law enforcement and is fullysupported by the AA. Edmund King, AAPresident, said the AA has been campaigning

for five years to tighten up enforcement of

drug driving. Official figures suggest there areapproximately 200 drug-related deaths on ourroads each year but we believe that the figureis much higher as victims arent alwaysroutinely checked for drugs after crashes.

The Government has published findingsfrom its panel of medical and scientificexperts providing technical advice on drugs to

potentially be covered by the new offence.Later in the year the Government will makespecific proposals regarding the drugs to bespecified in regulations for the new offence.These proposals will be subject to a public

consultation. After taking account of anyresponses received, regulations containing thefinal proposals would then need to beapproved by Parliament before they couldbecome law.

According to the AA, the experts havesuggested drug limits set to mirror the limits

for drink-driving. If alcohol and drugs areboth present, then the drug limit will be setlower. In the past, some young drivers haveavoided drug detection by drinking a smallamount of alcohol so that if stopped they

would not fail a breathalyser. The AA said thatultimately the success of any new offence will

be down to police enforcement, education andresources. The new offence would remove theneed for police to carry out the somewhatcumbersome Field Impairment Tests (FIT) ofstanding on one leg etc.

Scottish road conditionsstabiliseResults from the 2012 survey of Scottish Local Council roads show

that local road conditions are stabilising albeit at a far from

satisfactory level.

All 32 Scottish Councils work together through theSociety of Chief Officers for Transportation inScotland (SCOTS) to carry out an annual survey ofroad conditions. Results from the annual surveys arenow showing that local roads across Scotland arestabilising. The latest road condition indicator isslightly improved and this continues a trend reportedlast year. There is growing optimism that a decline inScotlands roads over many years has been stemmed.

Chair of SCOTS, Ewan Wallace, said in difficulteconomic conditions, local councils are deliveringefficiencies combined with increased investment inroads. This is good news for road users. Wellmaintained roads are good for the Scottish economyand reduce longer term costs on local councils.

However, 36.2% of roads were in poor condition,compared with 36.4% last year, so the situation onScotlands minor roads is still clearly far from ideal.

The UK Border Agency is to be broken up andbrought back into the Home Office. The

Agency is to be split into 2 separate entities an immigration and visa service and animmigration law enforcement organisation

as part of a package of changes announced byTheresa May, Home Secretary. Further changesinclude removing its agency status and bringingthe new organisations into the Home Office,reporting to ministers. Additionally there will beimprovements to the IT systems across the whole

immigration system and clarification of thepolicy and legal framework within which thesystem operates through an Immigration Bill inthe next session of Parliament.

In a statement to Parliament, Theresa May

said: Since we split the Border Force from UKBAlast year, 98% of passengers go through passportcontrol within target times and Border Forcemeets all of its passenger service targets. But the

performance of what remains of UKBA is still notgood enough.

Home Secretary scraps Border Agency


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The FSB recommends that in order to increase thenumber of people starting an apprentice, theGovernment should:s 7ORKWITHBUSINESSESTOCLEARLYDElNEAN

apprenticeships %XPLOREWAYSTHATBUSINESSESCANDRAWDOWN

funding for the apprenticeship directlys 2EMOVEFUNCTIONALSKILLSSUCHASNUMERACYAND

literacy as a core element of the apprenticeshipand make sure they are taught well enough inschool.

John Walker (pictured), National Chairman of the

Federation of Small Businesses, said that

apprenticeships are a vital route to employment andshouldnt be seen as second class to a universityeducation.

Over the last two years the Government havealmost doubled the number of apprenticeship starts,reaching the half million mark for the first time in2011-12, and introduced rigorous new measures todrive up quality.

To encourage more small and medium sizedbusinesses to benefit from everything that apprenticescan bring to their business, it has introduced a

1,500 incentive to SMEs taking on their first young

apprentice.

More clarity needed for apprenticeshipsApprenticeships need to be better defined, have a clear structure and be viewed in the same esteem as a

university education, were the clear messages from business leaders, schools and training providers at a

recent Federation of Small Businesses (FSB) event to celebrate National Apprenticeship Week.

Do you have any news to sharewith R&S readers?Send to:SBOETFEJUPSJBM!BOBMZUJDBNFEJBDPN


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Industry News


Rising demandfor externalstorage unitsStorage specialists and BAR Affiliate, ActiveSupply & Design, are seeing rising demand in thesector for their external units, their Active StorageUnits (ASUs).

The last year has seen demand for ourexternal units increase considerably as operators

want to create income from space not currentlyused and have no room for expansioninternally, Actives Sales & Marketing Manager,Richard Allen, told R&S.

The ASU looks a lot better than a standardcontainer and has a condensation resistant rooflining and an easy to operate roller shutter door,

he says. It can also be provided in yourcorporate colours and is a purpose-built storageunit. Customers feel confident in storing theirgoods in the ASU and dont have to struggle withthe heavy doors of a container.

BAR Members can choose from a range of sizesand configurations. Units range from 75 to 200sq. ft. The units can be supplied in whateverquantity suits the operator. The ASU alsocommands higher rentals than a container

which when viewed in the long term shouldmake the ASU a more viable proposition than ashipping container.

Removal and storage companies who haveadded ASUs to their portfolio invariably reporthigh demand for the product, with waiting lists

for vacant units not uncommon. A recentinstallation of ASUs to a leading self storageoperator included the cladding of the mainbuilding and the design and installation of a costeffective guttering system to service the units.These minor building works have served toimprove the look of the rear of the building andhave increased the prominence of both the

facility and its external units from the main road.In addition to the building of storage units,

Actives expertise extends to mechanical,electrical and building works ensuring they aremore than capable of providing a one-stop

solution to even the most demanding of theirclients requirements.For more information, contact Richard byemail [email protected] or call+44 (0) 1270 215 200.

Managing Director Ian MacLeod says the service grewfrom a recognition of the large number of Chinesestudents in the UK (numbering around 50,000), mostof whom will to return to China at some point aftergraduation. When we started selling to this market,the volumes were insufficient to load our ownconsolidations, so we were shipping through an

existing Chinese company, Ian told R&S. As ourown volumes grew, we were able to load our owncontainers, and it is only recently that we have openedthe service up to the removals industry as a tradegroupage service.

Ian says he had been thinking about a groupageservice to China for several years, but it was hard tofind a Chinese company who could offer competitiverates for customs clearance and distribution servicesfor baggage shipments, with high minimum chargesthe norm.

The companys partner on the service is now RexMoving Services, a FIDI FAIM mover in Tianjin. Ifirst started discussing a groupage service with theirCEO Richard Zhang at a FIDI conference in Budapesta few years ago, Ian says. We decided to work withthem, as they seemed to have the best understandingof our requirements in comparison to othercompanies in China we had spoken to. Our ChineseBusiness Development Manager, Eva Chi (pictured),is in constant contact with them to help sort out anyissues with customs clearance of the containers.Chinese Customs dont have a habit of making lifeeasy for clearing personal and household effects!

Excess is already reporting a brisk level of enquiries

from all sorts and sizes of moving companies. Theservice covers all of China through the port ofXingang, which is the port of the city of Tianjin, andis close to Beijing. The majority of enquiries are forShanghai, Shenzen, Beijing, Guangzhou, Dalian, anda few other major cities.

Excess believes that there may also be significantbusiness to be had from British companies who set upjoint ventures in China and relocate staff to China onassignments. This is a market we are looking to gainentry into. Ian says. Eva is also getting involved invarious networking events with Chinese companieswho have staff returning to China. Its a slow process,but we are hopeful of building this aspect of thebusiness.

Excess starts Chinagroupage services

Excess International Movers has launched a new groupage service forhousehold removals to China.

Do you have any news toshare with R&S readers?Send to:SBOETFEJUPSJBM!BOBMZUJDBNFEJBDPN


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Dealing with theGreek crisisMovers in the UK who complain that market conditions are tough

should spare a thought for Celebrity International Movers, BAR

International Associates who are based in Greece, a beautiful country

but one that is now suffering its sixth year of recession.

Kathy Chrisovergis in Athens, the Managing Directorof Celebrity International, says that against thisbackground its important to keep up a positive spirit.In the middle of this economic crisis, I believetheres no other choice, she told R&S. With Greecetaking centre stage, its easy to play the blame game,she says. However, were set to ride out the storm andadapt our business to whatever changes may come.

Celebrity International Movers has been in businessfor 28 years and Kathy is optimistic for the future.With a positive attitude and outlook, we continue towork with the highest standards. The crisis will passand when that time comes well still be here, knownfor always providing the best service for those whorelocate in and out of our wonderful country.

The company has continued to maintain itsaccreditations and is eager to implement thetechnology, processes and tools that work for others inthe industry. In fact, Celebrity is still experiencingsolid growth and is also expanding rapidly in the

relocation segment. Its not about revising budgetsor reducing overhead expenses; its about addingvalue to our services, Kathy explains. The key tosuccess is to seek opportunities, no matter what thesituation is. In todays economic environment,repeat business is critical. Celebrity is very focused onfollow-up with its clients, reminding them of its widearray of moving and relocation services to help them

out next time around. Pick up the phone, make asales visit, connect through social media it works!Kathy says.

Another important element in the companyscontinued success is networking. Solid partnershipsand referrals are a major part of any movingcompanys business. The company takes everyopportunity to participate in local events and tonetwork through its international memberships likeFIDI, IAM, EuRA and, of course, BAR. Kathy wishesall participants a great BAR Conference this year inNewcastle!

PropertyIndustry warmsto budget

measuresAs expected, the property and constructionindustry has given an upbeat reaction to GeorgeOsbornes budget, which includes a 130bn loanguarantee to aspiring home-owners strugglingto get a mortgage, and an interest free loan

worth 20% of the value of a new build house.In particular, the construction industry has

been forthcoming with compliments to theChancellor. Stewart Baseley, Executive Chairmanof the Home Builders Federation said a lack ofaffordable mortgage availability remains thebiggest constraint on housing supply, somethingGovernment now clearly understands and islooking to address. Extending NewBuy to thesecond hand market should create churn in themarket place and drive up sales across the Board including for new homes. He said it will

provide a real option for people currently unableto buy so providing a vital market for the newhomes industry.

)PNFCVJMEJOHHSPXUIThe number of affordable homes beingregistered has soared by nearly 120%, accordingto new figures released by NHBC, the National

Association of House-Builders.In February 2013 the number of affordable

homes house-builders registered increased from1,373 in February 2012 to almost 3,000. Thefigures show that the UK house-buildingindustry in general has also enjoyed a good startto 2013 with all new home registrations upnearly 24% in February compared to the sametime last year. NHBCs monthly statistics showthat 10,538 new homes were registered aroundthe country in February 2013 compared with8,512 in February 2012. The main driver hasbeen the Governments 2.2bn Affordable HomesProgramme which aims to deliver 170,000 newhomes by April 2015. But the figures also showthat current Government schemes such asNewBuy and Funding for Lending are finallyhelping to boost new house building.

NHBC has welcomed the recent measures inthe Budget to provide an additional 225m tosupport a further 15,000 affordable homes to bebuilt by 2015. NHBC Commercial DirectorRichard Tamayo said the big rise in new homesbeing registered particularly affordable homes is very encouraging

news for Britains house building industrywhich has been through a very difficult time in

recent years. These figures, combined with theboost for housing announced in the Budget, area welcome shot in the arm for builders up anddown the country.

IRU loading bay guidelinesThe IRU Goods Transport Council has adopted aset of guidelines on loading bay operations, withrecommendations addressing currentinefficiencies in the process.

The IRU Loading Bay Guidelines consist ofthree recommendations:s AVOLUNTARYCODEOFCONDUCTWITHBEST

behavioural practices to adopt in case a conflictarises between the driver and ramps personnel;

s THEINTEGRATIONOFSPECIlCCLAUSESINTRANSPORTcontracts, clarifying the each partysresponsibilities in loading and unloading, as

well as the monitoring of waiting times;s THEUSEOF)4APPLICATIONSENABLINGTRANSPORT

operators, where feasible, to book loading andunloading slots and providing visibility forshippers and carriers on availability of loadingbays, labour and warehouse schedules.There is no silver bullet to address inefficient

loading bay operations. However, the abovementioned three recommendations of the IRUGuidelines can provide support to improveefficiency at loading bays, the President of theIRU Goods Transport Council Pere Padrosa said.These guidelines provide usefulrecommendations to help improve theseunacceptable working conditions for drivers, whileincreasing efficiency at loading bays.


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Industry News


This has resulted in the launch of BinsortedRecycling Ltd, Julie and Helens recycling bincompany.

Director, Julie Briggs, explained to R&S thatlegislation in Scotland and Wales requires allbusinesses to separate their commercial waste, and

with England working towards the Governments

target of Zero Tolerance Waste by 2020, we will nodoubt have to follow suit.

Jamie Briggs Removals and Storage had noticedwhilst doing commercial moves that there were veryfew offices that had contemporary, professional, welllabelled recycling systems in place. They thereforedecided to design and manufacture their own.I didnt want cardboard as we found it was notsufficiently durable or practical, Julie says.We wanted a unit that was not too costly, unlikesome of the stainless steel bins on the market at

present. We spoke to many facilities managers anddiscovered that they disliked their current bins but

had not found an alternative. The BinsortedRecylcing bins are made out of recycled Correx,which are lightweight, durable, waterproof andmost importantly are recyclable.

Working in partnership with Recycle Now theGovernment department for highlighting recycling,the duo have come up with a brand that is unique,eye catching, and does what it says on the bin!Helens bin design incorporates identifiable labels

that appeal to children and a Sorty Bin character tocreate a dialogue with customers and promoterecycling. She says that At present we are targetingthe commercial market but can see our bins beingused at events, festivals in cafes, in hospitals, indeed,anywhere that rubbish requires collecting andrecycling.

More than 50 businesses attended the successfulofficial launch of Binsorted Recycling recently

which included a stellar performance from BARServices very own David Brent from The Officeaka Tim Oliver. A number of representatives fromthe BAR and CMG attended and their support hasbeen greatly appreciated by Julie and Helen.

The duo are now working on designing a bin forconfidential waste to allow Jamie Briggs Removalsto expand their shredding services for commercialclients. The team have clearly identified a gap in themarket and success has been immediate for the new

venture. The company has already started to make

sales (Basil Fry is one of their first customers!) andthe bins are being trialled in Cherwell DistrictCouncil, The Federation of Hairdressers andNorthampton Saints Rugby Club.

Orders can be made from the Binsorted Website atwww.binsortedrecycling.co.uk with a 10% discountfor BAR Members. Julie asks R&S readers toremember: With a Binsorted Bin your recyclingneeds have BINSORTED!

Julie Briggslaunches recycling

bin businessJulie Briggs of BAR Member Jamie Briggs Removals and Storage hasteamed up with friend and business coach, Helen Chapman, to use

their knowledge of the recycling challenges faced by businesses.

New warehouse for Intermovers Malaysia

Intermovers Malaysia is moving to a largerwarehouse facility, as the need for a largerwarehouse has become more pressing with a largeincrease in shipments and storage space demands

from BAR Members worldwide.James Andrew, owner of Intermovers, says the

move to larger premises has been in the planningfor some time now, but finding the right location isalways hard. We have now found the perfectlocation, with not only quick access to the mainexpatriate housing areas to ensure on time deliveriesbut also quick access for container and air freightdeliveries from the ports.

The new 25,000 sq. ft warehouse is located inSungai Buloh and is only 16 km away from themain expatriate living areas, around 20 minutesdrive away. As a FIDI FAIM accredited mover the new

warehouse will meet all FIDI standards and

requirements ensuring a safe and secure facility.As well as secured climate-controlled storage

facilities there will be separate areas for both air-conditioned and fine arts storage. Being positionedinside a secure compound also gives the warehouse

facility added security.Intermovers have been in business for 17 years

now and have consistently grown to become a major

player in the Malaysian household goods market.The companys philosophy is to combine thetraditions of good old fashioned customer serviceand hard work with technological innovation &globalised partnerships, says Julien Wilkinson,Intermovers international sales specialist.

Julien Wilkinson of Intermovers looks forward tomeeting with friends and business partners at theBAR conference this month


15/6415

Industry News



16/64

Industry News


A container-load of Shakespearian paraphernalia touched down in New York in March having made the

long journey from the National Theatre of Scotland in Glasgow.

ONeil sets Surf City conference date

ONeil Software is inviting customers to register forthe companys 2013 oneilPartner Conference(formerly their Strategic Partner Conference) at thebeautiful Hilton Waterfront Beach Resort (pictured)in Huntington Beach, California.

Scheduled for Wednesday, September 18 throughFriday, September 20, this location (Surf City,USA) is where ONeil held their last conference.Due to popular demand by attendees, it has been

selected again.The conference will examine what is needed to

capture the records storage and managementindustrys growth potential, as well as sponsoringa charitable cause.

Technology seems to be moving at the speed oflight these days. Every next generation comesaround a lot faster than it used to and whats newtoday often seems to be replaced by something evennewer and better tomorrow, said Ian Thomas,Executive Vice President of ONeil Software.

Technological advances open up newopportunities for record centre productivity and

profitability. And its our job to keep our valuedcustomers informed as to how to use these

technological advances effectively, so they can do

more with less and compete in a larger playingfield. Meanwhile, ONeil Software is rebranding

its cloud services as follows: RMBridge is now

rebranded as oneilBridge, and Connector Syncis now rebranded as oneilSync.

Anglo-Pacific move Scottish play

Shipped by specialist theatrical movers Anglo Pacific,the stage is now in the midst of a 73-date run atBroadways Ethel Barrymore Theatre. TechnicalDirector for the National Theatre of Scotland, NiallBlack, said it is a big deal for us as not only is it aradical interpretation of the tragedy, one where themain protagonist, Alan Cumming, is the only

protagonist playing Macbeth, Lady Macbeth, Banquo,Macduff and all the rest, but it is also, we believe, thefirst time that the Scottish play will have been

performed by a Scottish actor and a Scottish companyon Broadway. Getting the set there on time wascrucial, there can be no slippage, but thankfully Anglo

Pacific has always delivered for us.Andrew Nelson, Branch Manager for Anglo Pacific in

Glasgow, was delighted to be trusted once more withanother show from the National Theatre of Scotland.Shipments such as these create a series of challengesregarding time sensitivity and temporary importationunder the ATA Carnet, which permits import andexport to many countries without formally clearingnational border frontiers and the payment of normallyapplicable duties and taxes. Timely arrival of the set is

vital so subsequent rehearsals and performances runto schedule. Close client relationships ensure we meetthose expectations.

Bishops Move has recently completed therelocation of Crowe Clark Whitehill into larger

premises in Tunbridge Wells.Crowe Clark Whitehill is a leading national firm

offering audit, tax and business advisory serviceswhich has enjoyed excellent recent growth.

To accommodate this recent growth and to allowfurther expansion in the region, the new offices are35 per cent larger than the firms previous

premises. With no lifts to provide a helping hand

and torrential downpours to dampen the spirits,the Bishops Move removal men worked very hardto ensure that the client would be in the newoffices, in time for the new working week two dayslater. Steve Littler, Bishops Move Area Managersaid planning was key to this move, as was

patience with the adverse weather conditions. Imvery proud of our experienced removals team whowere attentive to every detail and requirement ofthis business relocation.

Taxing job for Bishops Move


17/64


18/64

Industry News


Scott is Britains best hope of taking the Moto2 worldchampionship this year and he chose to train hardover the winter months with Anthony and Mat, in

preparation for his first Grand Prix race of 2013 inQatar in April.

For his part, Mat Ford-Dunn has already raced inthe first round of the Spanish Supermotochampionships and finished third in tricky weatherconditions in Seville. The race team had a busy week

when Mat wrecked an engine in the final test beforeSeville and the team had to replace his race engine

with a standard unit from his spare bike. The Sevillerace track featured some long straights that put Mat ata disadvantage with a less powerful engine. Afterheavy overnight rain the race organisers had nooption but to close the waterlogged dirt section of thetrack and the racing was run entirely on the asphaltrace circuit.

)JHIIPQFTGPSMat and younger brother Anthony, who are part of theSupermotoland race team, both participated in thesecond round of the Spanish Supermotochampionships, at Villena near Alicante, with Anthonyin action for the first time this year in the SM Road

championship class. Both Mat and Anthony Ford-Dunn managed podium positions at last years race.

2012 saw the two brothers right at the sharp end of theresults with Mat finishing 2nd in the SM30championship and Anthony finishing fourth in theElite championship despite being injured for part ofthe season. The potential for great results this year ishigh, with Mat now one of the favourites to take thenewly formed SM Masters 35 class and Anthonymoving over to the highly competitive SM Roadcategory that has Spains best Supermoto racerscompeting on an asphalt only circuit.

The Supermotoland team have decided to continuewith last years SML 450 Supermoto bikes that are

prepared and developed at the teams base in Murcia.Advance Moves is one of the main sponsors of theriders. The company was established in 2002 by MatFord-Dunn after he had relocated from the UK toSpain the year before. Despite the housing marketdownturn in both countries, there is still steady

demand for moves to the UK. The company continuesto operate a weekly service from the UK to Spain andhas now expanded its range of services to includesmaller volumes.

In addition to its main warehouse in Murcia,

Advance Moves also has depots in the UK.

7JDUPSZJO7JMMFOBR&S is happy to report that after a gripping race at theChicharra Kart racing circuit at Villena in Alicante forround two of the Spanish Supermoto championship in

April, Mat was confirmed as the overall winner andtook to the top step of the podium for the first timethis year. Mat is next in action at Oliva in Denia earlythis month for the second round of the Valencianchampionship.

Ford-Dunn brothers rev up in SpainSuperbike riders Anthony Ford-Dunn and Mat Ford-Dunn of BAR International Associate Advance Moves,

based in Murcia, Spain, have been training with the very best, Britains Moto2 grand prix rider Scott

Redding, ahead of their participation in the Spanish Supermoto championships.

Mat Ford-Dunn fighting for the lead at Villena

Mat Ford-Dunn on the grid at Villena

Mat Ford-Dunn on the track during Race 2 at Villena

Mat Ford-Dunn post race interview at Villena


19/6419

Industry News


Quiet confidence returnsThe housing market continues to enjoy a mildly positive start to the year, and there is growing confidence

that measures announced in the Budget to support the sector will lead to a pick-up in activity up over the

course of 2013.According to Rightmove, momentum continues tobuild in the housing market with several key indicatorssetting new post-credit-crunch milestones. New sellersasking prices were the highest ever recorded in themonth of March. Miles Shipside, Director and HousingMarket Analyst at Rightmove, said any market upturn

will take longer to build home-mover confidence to thepoint that it starts to feed through to actualtransactions. However, with new sellers asking morethan ever before as we enter the traditionally busySpring market and an expectation among home-movers of price stability or growth, there is now a

bedrock upon which confidence and momentumappear to be building.

According to Rightmove, unsold stock per estateagency branch has remained little changed, suggestingan increase in the number of properties being sold andremoved from active marketing. This bodes well fortransaction numbers in 2013. With Marchs averagetime on the market also falling from 90 days last yearto 80 days this year, property appears to be findingbuyers more quickly.

Meanwhile, the National Association of Estate Agents(NAEA) said there was a rise in the number of homessold during February with 8 sales per branch compared

with 7 in January, reaching a three month high. Thisincrease follows a set of impressive house hunterfigures in January where an average of 314 househunters were registered per branch compared with 282in December 2012. President of the NAEA, MarkHayward, said these latest figures for February indicatenot only that serious house hunters remain in themarket, but that sellers are getting more confident thatthey can secure a sale in the current climate.

Figures from the Land Registryshow an annual priceincrease of 1.0% which takes the average property valuein England and Wales to 162,606. The monthly

change from January to February represented anincrease of 0.2%.

In addition, at the prime end of the market, thenumber of properties sold in England and Wales forover 1m in December 2012 increased by 19% to 598

from 501 in December 2011.

According to the Office for National Statistics, in the12 months to January 2013 house prices increased by2.2%, down from a 3.3% increase in the 12 months toDecember 2012. The year-on-year increase reflectedgrowth of 2.4% in England and 0.9% in Wales, which

were offset by declines of 0.2% in Scotland and 5.4% inNorthern Ireland.

According to the Halifax, house prices increased by0.5% in February. Prices in the three months toFebruary were 1.9% higher than in the same threemonths a year ago. This was the second successive rise

in this annual measure and was the biggest increasesince September 2010 (2.6%).

Nationwide estimated that prices were unchanged inMarch from February, but 0.8% higher than one year

ago. Chief Economist Robert Gardner said the outlookfor the housing market is unusually uncertain atpresent, in part because the prospects for the widereconomy are unclear, but also as the impact of anumber of policy initiatives is hard to gauge.

Source: Rightmove

5JNFPO.BSLFU*OEJDBUPS/BUJPOBM


20/6420

BAR News


Congratulations are due to the following three BARMember companies who have successfully qualified asfinalists for the Domestic Mover of the Year 2013 award:

s -AIDMANS2EMOVALS3TORAGEs -ATT0URDIE3ONS,TDs 7HITE#OPLC4ELFORD

Having been shortlisted, these Members scored the highestat the end of the first round which included anindependent mystery shopper and a site and codeinspection. The 3 finalists will now have independent

customer interviews conducted and the scores from theinterviews will then be added to the overall score to date todetermine the competition winner. The overall winner willbe announced at this years Gala Dinner on Saturday 18th-AYand R&S wishes these companies all the best for thecompetition.

$FSUJmDBUFPG.FSJUWell done also to the following companies who have eachbeen awarded a Certificate of Merit:

s -*#HRISTOPHERS3ONs +ILMARNOCK2EMOVALS,TDs 2ICHARD(EALEY2EMOVALS,TD

7HOWILLBECOMETHENEXT$OMESTIC-OVEROFTHE9EARFind out at the BAR Conference on 3ATURDAYTH-AY2013 where the winner will be announced.

$ONATIONOFAPRIZE

DomesticMover of the

Year 2013 Maidmans Removals was the winner of theDomestic Remover of the Year in 2011 whichtopped off over thirty years of hard work anddedication to the industry for Director, BrianMaidman. Weve always operated in an open andhonest way and believe that this is the foundationto build a credible business, Brian says.

Brian considers the company has reached thefinal stages of the 2013 competition because of itsdedicated and loyal team who have always beenresponsive to the companys customers. You onlyneed to look at Referenceline comments to see theappreciation and thanks to our staff, he says.

We believe in working in an open way and foreveryone involved in the whole removal process tofeel valued (both customer and team). We havealways set ourselves very high standards and liketo think that this is one of the contributing factorsto reaching the final, for which we are verygrateful.

Standards held by the company include BSEN12522 (Furniture Removals For PrivateIndividuals), BSEN 14873 (Storage Of Furniture& Personal Effects For Private Individuals), BSEN15713 (Secure Destruction Of ConfidentialMaterial), as well as BS 8522 (CommercialMoving).

Founded: 1979

Location: Bournemouth

Principals: Brian Maidman

Employees: 19

Vehicles: 7

Warehouse(s): 22,000 ft2 split

between container storage and

self storage

MaidmansRemovals& Storage

Conveniently located half way betweenEdinburgh and Glasgow, the Blackburn-baseddepot in West Lothian, Scotland, remains themost successful company in the history of thecompetition. Matt Purdie & Sons has been eithera winner or finalist in every year since the DMotYcompetition began, except for 2011 when anerror in enclosing a vital piece of the entrycriteria was inadvertently missed out.

The ethos of the Company has always centredon superb customer service, retaining andexpanding our customer base with courtesy,politeness and quality being the foundation,

Managing Director, Matt Purdie, explains.Clients tend to be the larger households whocome to us through recommendation or repeatbusiness.

The company has invested substantially overthe past decade in the Blackburn depot. Withinthis period it has added an extra three warehousesand it is currently building its third office andshowroom extension on the site.

Standards have been the cornerstone of thebusiness. The Blackburn depot was the first inBritain to achieve all five of the industry-relatedstandards. Last year it achieved environmentalstandard ISO 14001 and the company achieved

ISO 9001 this year.

Founded: 1960

Location: West Lothian

Principals: Matt Purdie (Managing

Director), Archie Purdie (Director),

Audrey Smillie (Executive Director),

Neil Purdie (Executive Director),

Matt Campbell (Executive Director),

David Woodhouse (Executive

Director),

Employees: 33

Vehicles: 16

Warehouse(s): 45,000 ft2

Matt Purdie& Sons

FINALIST

DOMESTIC

MOVER OF

THE YEAR

2013-14

FINALIST

DOMESTIC

MOVER OF

THE YEAR

2013-14



BAR News

White & Co opened its Midlands depot at Telford in1990, and since then has been providing a full range ofmoving services to customers across the region, as wellas being a vital link in the White & Co network. WhilstShropshire is one of the most rural counties in England,the companys location in Telford and its proximity tothe M54 make it easily accessible to the nations secondcity and the national motorway network. The companyworks for private and corporate clients all across thecountry and throughout mainland Europe.

White & Co has always prided itself on offering aquality service to all its customers, and all staff areproud to continue this tradition. Working to Quality

Standards BSEN 12522 and BSEN 14873, customerfeedback shows it is not only achieving but alsoexceeding these standards. As well as on-going operativetraining, a programme of management training is inplace, which it is hoped will provide the next generationof management. We have always believed that theroute to success is by understanding customers needsand meeting their expectations, Regional Manager,William Burden says. Attention to detail is paramount,and an indication of this is shown by the fact that everyvehicle is washed every time it returns to the depot.

By working to the Quality Standards, the companycan readily ensure that all its crews are fully briefed andhave the correct resources for the removal. William has

actively supported the BAR since he joined the industryover 30 years ago. He is currently the West Midlandsrepresentative on the National Council, and waspreviously Chairman of the National Council as well asWest Midlands Area Chairman.

Founded: 1990 Location: Telford

Principals: William Burden (Regional

Manager), Gary Haynes (Operations

Manager) Peter Corr (Sales Manager),

Keith Nicholas (Stores Supervisor)

Employees: 25 Vehicles: 15

Warehouse: capacity for 1,500

standard storage containers

White & CoFINALIST

DOMESTIC

MOVER OF

THE YEAR

2013-14


22/6422

BAR News


Marriott updates BAR special offerMarriott is offering BAR Members and their families some fantastic savings at its hotels across the UK.

By being a Member of the BAR, you can take

advantage of the Marriotts Rest & Relaxationprogramme which entitles you to:

s OFFWEEKEND3TAYFOR"REAKFASTAT-ARRIOTT(OTELSACROSSTHE5+

s SAVINGSON0ARK(ERE&LY4HEREPACKAGESavailable at a selection of hotels strategicallyLOCATEDCLOSETOTHE5+SMAINAIRPORTS

s 3AVINGSON,EISURE#LUB-EMBERSHIPAT-ARRIOTT(OTELSACROSSTHE5+

s 3AVINGSON'OLF#LUB-EMBERSHIPAT-ARRIOTT(OTEL#OUNTRY#LUBSACROSSTHE5+

The benefits from the hotel groups 25% savings onPark Here, Fly There packages include a nights stay,up to 15 days parking and transport to the airport,

where available.At the leisure clubs, BAR Members can benefit from

15% discount off full peak monthly leisuremembership rates. This discounted rate is alsoavailable for the main Members partner. There is nojoining fee and no annual contract. In addition, BARMembers will receive up to 20% discounts off food andbeverage and up to 15% discounts off health andbeauty treatments. They will also receive two 7 day

passes to give to friends and family worth up to 210.The attractive golf club offer for BAR Members

includes a 10% discount off 7 day golf monthlymembership rates. The discounted rate is alsoavailable for the main Members partner. The offeralso includes a 50% reduction in joining fees, and noneed for an annual contract. Food and beverage andhealth and beauty discounts also apply.

Marriotts hotels, leisure facilities and golf clubs aresome of the most attractive in the UK. These discountsrepresent excellent value to BAR Members and ofcourse their partners and families!

For more information, go to the Special Offers section of the BAR Members Area on www.bar.co.uk.

Breadsall Priory, A Marriott Hotel & Country Club

Hanbury Manor, A Marriott Hotel & Country ClubDalmahoy, A Marriott Hotel & Country Club



BAR News

Plan ahead for the BAR YorkshireChristmas event!

The BAR Yorkshire Area has secured a great deal again with The Ambassador Hotel, Scarborough for its 2013annual Christmas dinner.

Saturday 23rd November 2013 may seem awhile away, but Area Secretary Graham Puddephatttells R&S that rooms tend to book up quickly, andthis event is usually an excellent function.

If you have any questions, please contactGraham at [email protected] ortel: 01273 200479.

Also included is a Christmas Party in The BronteEvent Suite on the Saturday evening. Send yourbookings including a 30.00 deposit to:-

3TEVEN-ARmITTDuty Manager, The Ambassador HotelCentre of the Esplanade, Scarborough,North Yorkshire, YO11 2AY4&%STEVENAMBASSADORSPAHOTELCOUK

www.ambassadorspahotel.co.uk

Based on 2 nights & based on 2 people sharing a room

55 per person per night in a standard room DBB

bper person per night in a sea view double DBB

65 per person per night in a Premier double DBB

bper person per night in a Premier Deluxe DBB

Based on 1 night & based on 2 people sharing a room

65 per person per night in a standard room DBB.

bper person per night in a sea view double DBB

75 per person per night in a Premier double DBB

bper person per night in a Premier Deluxe DBB

"NCBTTBEPS#PPLJOH3BUFT

The Business Sessionsprogramme at this years BARAnnual Conference inNewcastle has a fantastic lineup of speakers.

Keynote speaker CatherineMcKinnell (pictured) MP willnow be talking to delegates at11.30am on Friday as part ofthe Business Session. This willallow Ms McKinnell to spendmore time at the Conference

and she hopes to present theCertificates of Merit in theDMotY and CMotY 2013

towards the end of the MorningSession.

The Friday AfternoonBusiness Session starts at 2pmand the confirmed speakersare:

s 2OBIN7ILSON2IGHTMOVE

0RICINGINA#OMPETITIVE

-ARKET

s !NDY&OSTER43)

#ONSUMER$ETRIMENT

s $AVID'RUNWALD'OOGLE9OUVE(EARDTHE-YTH.OW

(EARTHE2EALITY$IRECT

s -ARTIN-C"RIDE%NVISION

-ANAGEMENT#ONSULTANTS

4HEFUTUREOFTHE

#OMMERCIAL-OVING

)NDUSTRY4RENDSAFFECTING

the market

News for Friday Business Session

in Newcastle

BAR received a number of nominations for aDirectly Elected Director for the BAR Board.Members have been voting electronically todecide who will become the new DEDalongside current DEDs, Timon Thorncroftand Matt Faizey.

As voting closed the dayR&S went to press,Members can find out who won this tightcompetition from BARs weekly newsletterand at the BAR Annual Conference in

Newcastle. R&S will run a profile of the newDED in a future issue.

New BAR

Directly ElectedDirector

Do you have any news to sharewith R&S readers?

Send to:SBOETFEJUPSJBM!BOBMZUJDBNFEJBDPN


24/6424

BAR News


CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies

within the British Association of Removers that specialise in all aspects

of commercial relocations.

ReachLocalintroducesReachCastBAR affiliate ReachLocal has introduced a new

service called ReachCast that it believes is of high

potential for CMG members.

ReachCast uses social media and theability to track online conversationsto learn when people are discussinga service such as an office removalor storage facility, and then go inand respond to comments made orgently direct people.

Traditional digital advertising isdriven by search and display bannerads. If someone searches for yourservice, you then show a text advert,often called pay per click.Alternatively, you can run banner

ads while people are browsing andthe banners show up on the sidewhile you are reading, like abillboard in digital format.However, the Holy Grail wouldappear to be the ability to capturepeople, while they are discussingyour services and literally at thatmoment, give them a gentle nudgein your direction, says ShamusMahmood at ReachLocal.ReachCast is like radar for theInternet. It enhances a brand tobuild a loyal following and, allows

you to respond professionally whenreviews of a less than favourablenature appear so you can manageyour online reputation.

Shamus says the tool is ofparticular relevance to the CMG and

its members. Through the use of itsown website and membership ofBAR, CMG members make it clearthat when it comes to a commercialmove, they are the best option by far.However, the main challenge is atool which takes this crucial

message and communicates it to thepublic at large. ReachCast wouldslowly but steadily fill this void bybuilding the online CMG brand andby jumping into conversations whenpeople are discussing such a serviceand by slowly directing themtowards a CMG Member. He says thatReachCast would find these users,communicate with them and slowlystart to generate a buzz as well ascommunicate the message out thereabout the CMG and the manybenefits of using a CMG member.

He stresses this is done in a non-salesman fashion and is very subtlein its approach.For more information,contact Shamus by email [email protected].

The Commercial Moving Group Council has appointed 5 new

Councillors. The following volunteers will take up their positions for a2-year term as from the BAR Conference this month: "RIAN-AIDMAN(Maidmans Removals & Storage), 0HIL/RAM (Premier Moves),2OBERT0OYNER (Fox Business Moving), Rod Seeland (BCL) andNigel Shaw(Specialised Movers).

New Councillors join

the CMG



BAR News

???????


26/6426

BAR News


BAR Services

Meet the BAR Services team at the BARAnnual Conference 2013

The BAR Conference is an important date in the BAR Services calendar and the team are looking forward

to attending this years conference at the Marriot Gosforth Park in May.

It is not only the perfect time for BAR Members tonetwork with peers but also to meet industrysuppliers. The more relaxed environment providesthe perfect opportunity for the BAR Services salesteam to talk to their customers face to face anddiscuss the service and products that are available.

This year, the Newcastle conference will beattended by conference veteran and GeneralManager, Miranda Hyder, as well as Accounts

Manager Tim Oliver and Suzy Barrak from the salesteam. Many of you will already know Miranda fromvarious conferences over the years and will have metTim at the 2012 conference at the Royal WindsorHotel.

For Suzy, this will be her first experience of a BARconference and she is looking forward to meetingin person the Members she has been in contact withsince she joined BAR Services a year ago. It will begood to have the opportunity to put a face to thevoice on the end of the phone, says Suzy. I reallyenjoy working with the BAR Members and meetingthem helps build and improve our workingrelationship.

It will also be the perfect opportunity for thosecustomers I have been hounding to get their ownback!

Suzy and Tim both play vital roles in the salesprocess, providing a link between their customersneeds and their suppliers. By keeping abreast of thecustomers requirements and a keen eye on keydevelopments in the packaging industry, Suzy andTim can ensure that customers get the very bestdeals and optimum prices.

Along with Miranda, Tim and Suzy will both beavailable for you to speak to at the BAR Servicesstand. BAR Services will again be promoting its

BARS flute cartons which have proved extremelypopular since the unveiling of the Pack 2s and Pack6s at last years conference. You will be pleased toknow that the range of BARS flute cartons has nowbeen extended to also include Pack 3s and Pack 4s.If you have any questions about the benefits of

changing to these cartons then the conference isthe ideal time to pick the brains of the team inperson.

BAR Services understands that it is an extremelybusy three days with workshops, forums and not tomention the evenings entertainment, but pleasemake some time to say hello to Miranda, Tim and

Suzy who will be available on the BAR Services

stand in the daytime. Always innovative, Mirandaand the team will no doubt be showcasing new andexciting products that you wont want to miss outon.

Alternatively, you could always wait until theevening; Suzy has stated that she will be availablefor a chat and a boogie should anyone wish toaccept the challenge.

$POUBDUPlease contact the BAR Services

sales team on or emailTBMFT!CBSTFSWJDFTDPVL

Tim Oliver at the BAR Services stand last year

Suzy Barrak, who will be at the BAR Services stand this year

New Director

for BAR ServicesCongratulations to "RIAN-AIDMAN

(Maidmans Removals & Storage)who becomes a new Director for BARServices Ltd.

BAR Services



BAR News


28/6428

BAR News


CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies

within the British Association of Removers that specialise in all aspects

of commercial relocations.

BAR Training NewsOverseas Group News

5IF0WFSTFBT(SPVQ0(JTBEFEJDBUFEHSPVQPGDPNQBOJFTXJUIJOUIF#SJUJTI"TTPDJBUJPOPG3FNPWFSTUIBUTQFDJBMJTFJOBMMBTQFDUTPGPWFSTFBTSFMPDBUJPOT

Stephen (pictured) has spent his entire career in thetransport sector, including stints in coaching, themotor trade and running his own removalsbusiness, before joining Fox 20 years ago, in 1993.

Fox itself was founded in 1971, by Roy Fox, andfollowing a process of mergers and demergers wasbought back by the family at the start of the year2000. Although Fox was able to celebrate forty yearsof business in good financial health back in 2011,Stephen says that there have been some dramaticchanges in the companys business model in recentyears. From being a traditional general mover withbusiness generated mainly by the branches, Fox hasnow centralised its sales and business developmentat head office. The work has evolved into adiversified mix of corporate and domestic moves,with well over 50% of business now beinginternational or European.

When the traditional markets, such as privatemoving in the UK and long-standing migrantmarkets such as Australia, began to collapse fromOctober 2007 through 2008, Fox decided to developnewer markets, Stephen explains. Weve grownthe international market substantially since then,working through our networks. Were FIDI affiliatesand agents for US-based Atlas Van Lines and in 2009we bought their UK business, Vanpac International,which has helped us grow especially in the MiddleEast and Far East. Weve also just separated out ourEuropean division to help that develop and aremembers of the Euromovers family of companies.

Another significant and successful change hasbeen the development of Foxs self-storage business.Stephen says this has been developed to replacedwindling conventional storage products and hasbeen one of the companys biggest achievements inrecent years.

4VDDFTTGBDUPSTGPS'PYOur culture is all about delivering high qualityservices and developing our internationalrelationships. I think weve been successful throughhaving a good mix of work. Were not dependententirely on any one sector, whether that be domestic,international or European and whether corporate or

private.As Stephen says, it is industry networking,including its membership of BARs Overseas Group(OG), that has been a key factor in the successfulevolution of Foxs business and its increased shareof international markets. Fox re-joined the OG in

the mid-1990s, when it needed to revitalise itsflagging international business. You have to be an

OG member if you have any internationalambitions, Stephen says. Until a few years ago itwasnt the most dynamic of bodies but in the lastfew years we have become much more vital. Its veryvaluable for the overseas mover. You really have tobelong to the OG to be able to offer the benefits,including the IMMI guarantee for the privatemarket. It gives customers security when they pay inadvance and weve found it extremely helpful in ourmarketing.

Stephen himself has been on the Council forabout eight years and has recently been re-elected.Its given me a much deeper understanding of theinternational industry, he says. I believe that the

contributions we all make as councillors help todevelop the standards, the marketing and theinitiatives that the Council proposes and carriesthrough for the membership. The Council remainsfocused on quality standards, Stephen says, and theOG has become a standards-based organisation,requiring BS8564, FAIM or equivalent formembership. This change has made a majordifference to OG marketing, enabling members todifferentiate themselves effectively from non-members. As part of this drive to differentiate, withinthe next few weeks, the OGs new website will go livefor members. Stephen has been one of the team

involved in developing the new website and he saysit will be a useful tool for members and for privateand corporate customers alike. It will allow ourcustomers to gain information about who and whatthe OG is, about our commitment to quality andstandards, and will show just why it is so important

to choose a mover who is an OG member, he says.It will also contain information and contact detailsthat will give our customers peace of mind. ForStephen, the website will in some ways be theculmination of our recent work to differentiate OGmembers from non-members. It will really establishthe difference between specialist internationalistmovers and other movers who dont always havethat expertise and those contacts. Stephen invitesall BAR Members who carry out international movesto think about joining the OG. We would like tohelp them get better at their international moves,while by growing our membership we can onlyincrease the general awareness of the OG for privateand corporate customers.

Stephen Denning on Foxsinternational ambitionsStephen Denning, Director of Fox Moving and Storage, talks about how Overseas

Group membership has helped the company grow its international business.

Newappointmentsto the OGCouncilAs the Overseas Group (OG) goes fromstrength to strength, there was very keeninterest recently in the 5 vacancies forCouncillors on the Overseas Group Council.

Nine candidates offered to serve, and OGmembers were invited to vote for 5 of the

volunteers. This was a close run competition,

with tremendous response from each membercompany who voted electronically within therequired timeframes. The results of the ballotare:

s 7ESLEY"OURNE"OURNESn present Councillor)

s 3TEPHEN$ENNING&OX'ROUP -OVING3TORAGE,TDn

present Councillor)

s 2OB,UCAS)NTERDEAN,TD

s #HRIS-ACKLEY)#-'ERSONnpresent Councillor)

s $AVID/ZARD*OHN-ASON )NTERNATIONAL,TD

The 5 new Councillors will take up theirpositions after the BAR Conference this month.


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QSS News

QSS special promotion atBARs Newcastle conference

Since being established by BAR in 1999, QSS has grownsteadily over the years and continues to issue newquality certifications despite the difficult tradingconditions in our industry.

Or perhaps because of this climate, as movers realisethe value of something that gives them competitiveedge, an extra weapon against the competition.

Whereas in earlier years the majority of QSSs clientsheld only one certification (the original removalsstandard BS EN 12522) many now hold several four,five or six with one company now having achievedno less than seven!

Whatever is behind the growing popularity of qualitystandards, this has led to the point where QSS is nowabout to issue its 300th certification and to mark this,a special offer will be run at the Newcastle conference:

A draw will take place and the winner will be given50% discount off the normal cost of their next qualityaudit. Depending on any existing discounts this could

be worth as much as 272! Terms apply.To enter, visit the QSS stand at the conference

exhibition and talk to Chris Waymouth or PeterGawthrop.

ISO 17451 The Inventory StandardAlmost a year ago in mid-2012 we becameinvolved with this draft standard for electronicinventories which had been published by IAM asan ANSI (American) standard and was being

circulated for comment prior to being adoptedas a formal ISO standard.

After consultation with several members of theOverseas Group (OG) and industry colleagues inEurope it was agreed that it was not practical oracceptable in its existing format, being over-complicated and excessively detailed.

Given the possibility that this standard mightbe adopted by US Customs at some future dateas a mandatory requirement for all shipmentsentering the US, it was clearly very importantthat it should be workable and this view hasunderpinned the approach that BAR has taken it is not our aim to obstruct the standardunnecessarily, but it must be something thatour members can work with, should it beimposed upon the industry by the USauthorities.

With the backing of BSI, Chris Waymouth ofQSS was nominated to a new ISO Working

Group which would work on simplifying thestandard, along with Ellen Troska (pictured)from FEDEMAC and Christer Bosmyr from AlfaMoving in Sweden representing other European

interests.At a meeting in Washington DC last December

the Group considered around 100 commentsfrom 7 different countries and as a result thefollowing decisions were reached:

s THEDRAFTSTANDARDWOULDBESPLITINTOTWOparts

s THElRSTPARTWOULDBETHELISTOFCODESFORinventory contents and this would be setback from Final Draft stage to CommitteeDraft (i.e. the Working Group to simplifythis)

s THESECONDPARTWOULDBETHEELECTRONICmessage structure and this would be set as aNew Work item.

Over the last few months, Ellen Troska hasmade great progress in reducing the list ofcodes, removing duplicate or irrelevant items

etc., and a new draft version has beendistributed to several OG members for comment.

A further meeting of the ISO Working Groupwill take place in Amsterdam on 21st May. The

revised code list will be formally considered,together with feedback from internationalmovers, and further work will take place on themessaging structure.

Congratulations toAnnie Neave (Britannia Neaves of East Anglia) who has been re-elected on the QSS Ltd Board as a Director.

Director re-appointment for QSS

'JOEPVUIFSFBCPVUUIFQSPHSFTTCFJOHNBEFPOUIF*OWFOUPSZ

4UBOEBSEBOENBLFTVSFZPVFOUFSUIF244ESBXGPSBSFEVDUJPO

POZPVSOFYURVBMJUZBVEJU

For any further information on this project please contact Chris Waymouth at QSS as follows:

Email: DISJTXBZNPVUI!CBSDPVLorTel:



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Industry News


European News

Alarm bells overEU training

A new study which looks at the way Driver CPCis being implemented across Europe has

raised a number of concerns.The International Road Transport Union

(IRU), the European Transport WorkersFederation and the European Commissionhave carried out a wide-ranging assessment ofdriver training in the EU.

While UK drivers are working towards aSeptember deadline, other countries havechosen a 2015 deadline for completing thefirst training, including Belgium, theNetherlands, Portugal, Spain and Sweden.Training sessions only started at the end of2010 in Portugal, and in March 2012 in Italy

for bus drivers.Countries are evenly divided between

providing the 35 hours in a row, in one singlesession during the 5-year period, or splittingthe 35-hour periodic training into 7-hoursessions.

The survey raises questions about the qualityof training across the EU. Interestingly, the UKonly inspects training centres every five years,compared to annual checks in Denmark andFrance.

The number of participants in a trainingsession is one of the conditions stipulated bythe European law, without specifying a figureor a range. The report recommends thatduring classroom training, the number of

participants should not exceed 15 to 20.According to the report, there also needs to

be an EU-wide mechanism to shareinformation for mutually recognisingqualifications. One of the major challenges

is to improve the quality of training, wherenecessary, and to monitor the training, thereport concludes.

To see a copy of the report, go to theMembers Section of the BAR website and clickon Resources.

Do you have any newsto share with R&S readers?Send to:SBOETFEJUPSJBM!BOBMZUJDBNFEJBDPN

There are currently 50,000 people employed in theIrish road haulage sector, with a collective figure of2.4 million employed in road transport in the EU 27,the IRHA said.

It is currently the legal requirement that a drivermust take a daily rest period of nine to eleven hours,which invariably is taken away from home in the cabof the vehicle. Therefore the driver has no option but

to take this rest period in the vehicle in parking areasor lay-bys.

However provision of such suitable parking/restfacilities across the EU 27 is far from adequate andconsequently many drivers are subject toconsignment theft and violence when parkedremotely. President of the Association Eoin Gavinsaid as a result of the unsocial elements withinRegulation 561, the industry is witnessing amigration of individuals from the sector. There aremany professional drivers who are leaving roadhaulage in order to find alternative employmentwhich allows them to enjoy some degree of family

life. As a result young people are not attracted to theindustry due to the unsocial hours and associatedlifestyle.

A professional HGV driver, by the nature of thesector, is a mobile worker who must contend withvarying degrees of driving distance during the courseof any given working day. This therefore results in aprofessional driver being away from his base / home

country for considerable periods of time. Unlessthere are some pro-active efforts made by Mr Kallasto avoid the pending lack of available humanresources within the sector, there will be a significantshortfall which will not be filled. The IRHA istherefore proposing a simple amendment to thedrivers hours requirements to combat this reality.We are not seeking a relaxation or any change to therules which could jeopardise road safety, rather weare seeking a practical approach from an operationalperspective to facilitate the social aspect for driversbut while also promoting and contributing to a safepublic road network across all Member States.

Irish call for action onEU driving hoursThe Irish Road Haulage Association has called on Vice President of

the European Commission, Siim Kallas, to consider amendments to

Regulation 561 of 2006 governing the driving hours and rest

periods of professional drivers.

UK MPs slam Euro security plansA report by the UK Parliament Transport SelectCommittee on land transport security has said thatthe European Commissions proposals for the EUto become more involved in the issue areunfocused and unnecessary.

Louise Ellman MP, Chair of the Committee, saidthe Commissions document covers a wide rangeof situations ranging from terrorism to relativelyminor criminal activity. It would have been betterto focus on specific areas of concern. Neitherindustry nor government showed enthusiasm forgreater EU involvement. But it is important for theGovernment to push for greater action at anational level to address problem areas includingthe co-ordination of security measures at EUborders.

From evidence gathered for the inquiry MPsconcluded the current risk-based approach to land

transport security operating in the UK is workingwell. Security measures deployed across UKtransport modes are considered to be proportionateto the current threats faced by any given sector.

MPs called on the UK Government toacknowledge the valuable work done by TruckPolin combating crime and to work with industryto ensure that the successor system is fit for

purpose. Work is already underway to examinehow to improve the recording and analysis ofhaulage crime, police response and thedissemination of information and best practiceamong police forces.

The Committee recommended that theGovernment should work with representatives

from the road haulage and distribution sector toidentify and overcome barriers to the provision ofsecure lorry parking sites.


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European News

As from March of this year, all Member States shouldhave integrated the revised Late Payments Directiveinto their national law. This directive obliges publicauthorities to pay for goods and services within 30

calendar days or, in very exceptional circumstances,within 60 days.

Businesses should pay their invoices within 60calendar days, unless they expressly agree otherwiseand if it is not grossly unfair to the creditor.

Companies are automatically entitled to claiminterest for late payments and can also automatically

obtain a minimum fixed amount of 40 as acompensation for payment recovery costs. Theycan also claim compensation for all remainingreasonable recovery costs.

The statutory interest rate for late payment isincreased to at least 8 percentage points above theEuropean Central Banks reference rate. Publicauthorities are not allowed to fix an interest rate forlate payment below this threshold.

The new measures are optional for companies,but are obligatory for public authorities.

EU cracks down on latepaymentsAs small and medium sized enterprises continue to go bankrupt on

a daily basis across Europe as a result of late payments of their

invoices, all EU countries are now required to integrate new rules into

their national laws to tackle late payments.

Road fatalitiesdown 9% inEurope

According to figures published by the EuropeanCommission, 2012 saw the lowest number of

people killed in road traffic in EU countriessince the first data w

Documents

R&S May 2013 Magazine