Rovaniemen Palvelualojen Oppilaitos

Rovaniemen Palvelualojen Oppilaitos

I. Finnish Educational System

Universities Polytechnics

Upper secondary schools

Vocational education

Basic education

 

 

 

Rovaniemen Palvelualojen Oppilaitos

II. Rovaniemi College of Services

 

 

1. History

2. Degree structure

3. Tourism, catering and Institutional Services

4. Business and Administration

5. Application Procedure

Rovaniemen Palvelualojen Oppilaitos

1. History

 

 

Founded in 1998 after a merger of vocational institutions in the fields of business, catering and hospitality

Continues to operate in a rapidly changing environment

Education in these fields since 1941

Currently 3 sections in 2 units

Students in degree programmes about 800

Staff: 80

Rovaniemen Palvelualojen Oppilaitos

2. Degree Structure

Entry after comprehensive school (9 years, age 16)

1st year basic studies 2nd year advanced professional studies 3rd year professional orientation studies

For students having completed upper secondary school, the education lasts 2 years

For students completing both Vocational Qualification and Matriculation Examination, the education lasts 4 years

Practical training: 2-3 periods, 6 months total

Rovaniemen Palvelualojen Oppilaitos

3. Tourism, catering and Institutional Services

Initial vocational education studies

• Vocational qualification in Hotel and Restaurant Services

- Hotel services programme Hotel receptionist

- Restaurant services programme Waiter/waitress

- Restaurant food production programme Cook

Rovaniemen Palvelualojen Oppilaitos

3. Tourism, catering and Institutional Services

• Vocational qualification in Tourism

- Tourism services production programme Tourism services producer

• Vocational qualification in Catering

- Large-scale food production programme Catering cook

- Food and service production programme Service consultant

Rovaniemen Palvelualojen Oppilaitos

3. Tourism, catering and Institutional Services

• Vocational qualification in Cleaning services

- Cleaning services programme Facility maintenance personnel

• Vocational qualification in home and consumer services

- Home services programme Home services entrepreneur

Non-degree courses

• Home Economics Course (Partly in English), 1

semester• Preparatory Training for Handicapped Students

Rovaniemen Palvelualojen Oppilaitos

4. Business and Administration

Initial vocational education studies

• Vocational qualification in Business and Administratin

- Customer service and marketing programme

- Office services and IT programme

- Financial administration programme

• Vocational qualification in Information Technology

- IT services and marketing programme

Rovaniemen Palvelualojen Oppilaitos

5. Application procedure

• Joint application procedure in the spring• 5 schools in order of priority

=> Admission benefits:

free education free meals student aid housing aid or free housing discounted travel

Rovaniemen Palvelualojen Oppilaitos

III. Organisation

 

 

1. Organisation Chart

2. Mission

3. Our Basic Values

4. At Rovaniemi College of Services we appreciate

Rovaniemen Palvelualojen Oppilaitos

1. Organisation Chart

 

 

Youth Education

Principal

Leading GroupPedagogical Team

Service Teams

Other ServicesDevelopment Work

Adult Education

Work GroupsWork Groups

Oppipoika Restaurants

Youth Education

Principal

Leading GroupPedagogical Team

Service Teams

Other ServicesDevelopment Work

Adult Education

Work GroupsWork Groups

Oppipoika Restaurants

Kairatie Team

Toripuistikko Team

Rovaniemen Palvelualojen Oppilaitos

2. Mission

 

 

Rovaniemi College of Services supports the development

of the province of Lapland by producing diverse vocational

competences in the service sector and by promoting internal

and external entrepreneurship.

Rovaniemen Palvelualojen Oppilaitos

3. Our Basic Values

 

 

readiness to serve

community spirit

openness

integrity

innovation

Rovaniemen Palvelualojen Oppilaitos

4. At Rovaniemi College of Services we appreciate

 

 

social communication and cooperation skills

the right attitude for service and taking the

customer into consideration

adapting a professional identity and

appreciating everyone`s profession

Rovaniemen Palvelualojen Oppilaitos

4. At Rovaniemi College of Services we appreciate

 

basic working skills

learning to learn and self-evaluation

entrepreneurial thinking

expense awareness

local and foreign cultures, tolerance

Rovaniemen Palvelualojen Oppilaitos

IV. Quality management

 

 

1. Five strengths

2. Five opportunities for improvement

3. International cooperation

4. Apprenticeship`s evaluation

Rovaniemen Palvelualojen Oppilaitos

1. Five strengths

• Improvement of customer-oriented learning methods and learning spaces

• Widespread cooperation with working life and stakeholders plus networking

• Positive attitude towards education and improvement

• Ability to offer many kinds of education

• Team-organisation throughout institute

Rovaniemen Palvelualojen Oppilaitos

2. Five opportunities for improvement

• Recognizing the needs and expectations of working life

• Improvement of feedback system and exploiting the feedback information

• Implementing the values throughout the institute and rewarding the action based on values

• Development and standardisation of the process descriptions

• Improvement of marketing

Rovaniemen Palvelualojen Oppilaitos

3. International Cooperation

Criterion part 6b Customer Results – Performance Indicators

• Opportunity for improvement – Improvement of educational arrangements for immigrants

Criterion 9 Key Performance Results

• Strength – International operations have expanded

• Opportunity for improvement – People resources on international operations have to increase

Rovaniemen Palvelualojen Oppilaitos

3. International Cooperation

Discussion about international operations

• Internationalisation will be potential improvement area during the

following years.• International operations will be based on International Strategy

years 2004 - 2006.• Organising of international operations and people resources

should review.• Language skills should be better.• International cooperation with other institutions should be increased.• Immigrants should be noticed better.• Familiarity with other cultures should be better.

Rovaniemen Palvelualojen Oppilaitos

4. Apprenticeship`s evaluation

ROVANIEMI INSTITUTE OF SERVICES/Hotels and RestaurantsToripuistikko 5-7 PL 228396200 Rovaniemi

APPRENTICESHIP EVALUATION: PROFESSIONAL OPTIONS:Employment Guide evaluation Apprentice's name/group _______________________________Apprentice's self-evaluation Place of apprenticeship _______________________________

Period of apprenticeship _______________________________Grades: satisfactory 1 – 2, good 3 – 4, excellent 5Fields of evaluation EvaluationStrengths and points for development1. Applicability and opinion *observation of the timetable *cleanliness and hygiene *initiative, working independently *motivation, self-development *ability to tolerate pressure, suitability to the field2. Skills in interaction and cooperation *ability to cooperate, noticing others *flexibility *ability to receive feedback *desire to accept responsibility *oral and written expression3. Control of tools, working methods and materials *observation of rules *accuracy, care, quality of work *economy *employment safety *speed *skills in customer service *control of theoretical knowledgeNotes: ____________________________________________________________________________________________________________________________________________________________________________________________________Date and signature ______ / ______ 200__ _______________________________________________Please write your name in full _______________________________________________