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Root cause analysisSlides adapted from:
• the proceedings of the first workshop of Leadership mentorship for Maternal, Newborn and Child health: a programme for DCSTs in KwaZulu-Natal , 13 to 17
August 2012.KZN DOH/UNICEF/UKZN.
• A presentation given by Dr MG Schoon, Department of Health, Free State Provence
DefinitionPurpose
Identify causative factors and develop corrective strategies
Any event in the chain of causes that, when acted upon by a solution, prevents the problem from recurring.
To prevent adverse events/outcomes
Prevent harm
Improve quality care and patient safety
Mortality 2010/2011 2011/2012
Maternal mortality ratio 239/100 000 live births 167/100 000 live births
Facility infant mortality rate
6.5/1000 live births 8.4/1000 live births
Under 5 mortality rate 5.3/1000 live births 5.5/1000 live births
N Cape maternal, infant and mortality rates
Top causes of maternal death in Gauteng
Non Pregnancy Related Infections 53.4%
Hypertension 22.7%
Haemorrhage 22.4%
Pre-existing medical conditions 12.7%
Pregnancy related sepsis 10.6%
Acute collapse 6.3%
Anaesthetic related 2.4%
Abortion 4.9%
NCCEMD 2012
Causes of under-5 mortality in SA
Diarrhoeal Disease 22%
Neonatal causes 15%
Acute respiratory infection 14%
HIV contributes to at least half of child deaths in SA
60% of deaths in the Child PIP are associated with malnutrition 10% of children 1-9 yrs underweight* 20% of children aged 1-9yrs stunted*
*National Food consumption survey in CoMMiC Report 2011
CoMMiC Report 2011
Root course analysis
An effective tool for systematically identifying
problems and analysing critical incidents to generate
systems improvements
Knowing what adverse events occur is only the first step. Most adverse events result from a complex series of behaviours and failures in systems of care. Investigation of the patterns of adverse events requires unearthing the latent conditions and systemic flaws as well as the specific actions that contributed to these outcomes.
Dr. G. Ross Baker & Dr. Peter Norton
RCA1.It is inter-disciplinary, involving experts from the
frontline services;
2. Involves those who are the most familiar with the situation;
3. Continually digs deeper by asking why, why, why at each level of cause and effect;
4. Identifies changes that need to be made to systems; and
5. Is as impartial as possible in order to make clear the need to be aware of and sensitive to potential conflicts of interest
Check for eligibility for RCADeliberate harm test
whether the actions were as intended, not whether the outcome was as intended
Incapacity test Was a staff member ill or intoxicated
Foresight test Did the individual depart from agreed protocols or safe
procedures?
Substitution test Would another individual coming from the same professional
group, possessing comparable qualifications and experience, behave in the same way in similar circumstances?
Cases that should not be subjected to RCA
Events thought to be the result of a criminal act
Purposefully unsafe acts (intended to cause harm)
Acts related to substance abuse
Events involving suspected patient abuse of any kind
RCA (+as part of clinical audits):
Success depends on involvement of the attending
physician, consulting specialist and other providers
Process
Gather information already documented
Review health records
Flow chart/ timeline
Get additional informationSite visitInterviews
Swiss cheese model
most accidents can be traced to one or more of four levels of failure
Organizational influences,
unsafe supervision,
preconditions for unsafe acts, and
the unsafe acts themselves.
Ishikawa diagramsMeasurements PersonnelMaterials
EquipmentMethodsEnvironment
Callibration
Microscopes
Inspections
Shifts
Training
OperatorsSuppliers
Lubricants
Alloys
Callibration
Speed
WearAngle
Callibration
Callibration
Humidity
Temperature
But why?Why are there so many maternal and child deaths associated with
HIV?
But why?
Assign the role of ‘devil’s advocate’ to someone in your tribe … “Devil's advocate role seeks to engage others in an argumentative
discussion process. The purpose of such process is typically to test the quality of the original argument.”
The responsibility of the Devil’s Advocate is to ask the question: ‘But … So why?'
http://en.wikipedia.org/wiki/Devil's_advocate
Identify themes/categories that the factors you have identified can fit into
How do these themes/categories relate to each other?
Draw a large picture to show your thinking
Root cause summary Causal factor # 1 Paths Through Root
Cause Map Recommendations
Mary leaves the frying chicken unattended.
• Personnel difficulty.• Administrative/ management systems.• Standards, policies or administrative controls (SPACs) less than adequate (LTA).• No SPACs.
• Implement a policy that hot oil is never left unattended on the stove.• Determine whether policies should be developed for other types of hazards in the facility to ensure they are not left unattended.• Modify the risk assessment process or procedure development process to addressrequirements for personnel attendance during process operations.
Root cause summary Causal factor # 2 Paths Through Root
Cause Map Recommendations
Description:Electric burner element fails (shorts out).
• Equipment difficulty.• Equipment reliability program problem.• Equipment reliability program design LTA.• No program.
• Replace all burners on stove.• Develop a preventive maintenance strategyto periodically replace the burner elements.• Consider alternative methods for preparing chicken that may involve fewer hazards, such as baking the chicken or purchasing the finished product from a supplier.