Rollback Rx Enterprise User's Guide - Horizon DataSys Corporationhorizondatasys.com/downloads/RollbackRx/Old_RollBack_Rx/... · 2016. 11. 18. · rollback rx™ enterprise disclaimer

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ROLLBACK RX™

ENTERPRISE VER 7.2

USER’S GUIDE

HORIZON D

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ROLLBACK RX™ ENTERPRISE

The information contained in this document is subject to change without notice. Horizon

DataSys Corporation (Horizon DataSys) assumes no responsibility or obligation of any kind

for any errors contained herein or in connection with the furnishing, performance, or use of

this document.

Trademarks or Service Marks

RollBack Rx is a registered trademark of Horizon DataSys in the U.S.A.

Other brands and products are trademarks of their respective holders.

Copyright

This document is a copyright © 2005 of Horizon DataSys. All rights reserved. No part of this

document may be reproduced in any form, including photocopying or translation to another

language, without the prior written consent of Horizon DataSys.

License and Warranty

The software that accompanies this license (the “software”) is the property of Horizon

DataSys and is protected by international copyright laws. Horizon DataSys holds the

trademark of Rollback Rx. You will have certain rights to use the software after your

acceptance of this license.

You may

Install only one copy of the software under one license.

Make only one copy of the software for archival purposes.

Transfer the software on permanent basis to another entity, provided that you retain no copies

of the software to Horizon DataSys.

You may not

Rent or lease any portion of the software.

Reverse engineer, decompile, disassemble, modify, translate, make any attempts to cover the

source code of the software or create derivative works from the software.

Use a previous version or copy of the software after you have received a replacement set or an

upgraded version of the software.

Limited Warranty

Horizon DataSys warrants that the media on which the software is distributed will be free

from defects for a period of thirty (30) days from the delivery date of the software. Horizon

DataSys does not warrant that the software will meet your requirements or that the software

will be error-free.

HORIZON D

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Disclaimer of Damages

IN NO EVENT WILL HORIZON DATASYS BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST

PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF HORIZON DATASYS HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL HORIZON DATASYS’S

LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE.

The disclaimers and limitations above apply regardless of whether you accept the software.

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Chapter 1 Introduction ...................................................................................................... 1 Introduction............................................................................................................ 1 What Can Rollback Rx Enterprise Do ........................................................... 1 Main Features ........................................................................................................ 2 Program Components......................................................................................... 2

Chapter 2 Setup ................................................................................................................... 5 Installation.............................................................................................................. 5 Start Server.......................................................................................................... 10 Logon Server ....................................................................................................... 14 Change Administrator Password .................................................................. 15 Uninstall ................................................................................................................. 17

Chapter 3 Console Settings ........................................................................................... 18 User Settings ....................................................................................................... 18 Group Settings .................................................................................................... 21 Manage Groups ................................................................................................... 23 Console View........................................................................................................ 26 Import/Export Group Settings ...................................................................... 28 Help and About ................................................................................................... 29

Chapter 4 Client operations ........................................................................................... 32 Restore System .................................................................................................. 33 Take snapshot ..................................................................................................... 36 Update Baseline .................................................................................................. 39 Reset Baseline ..................................................................................................... 42 Snapshot Maintenance..................................................................................... 45 System Maintenance......................................................................................... 47 Client Settings ..................................................................................................... 50 Scheduled Tasks................................................................................................. 53 estart/Shutdown Clients.................................................................................. 56 Client Properties ................................................................................................. 57 Register Clients ................................................................................................... 59 Command Line Switches ................................................................................. 60

Chapter 5 Getting Help .................................................................................................... 62 FAQ .......................................................................................................................... 62 Support Information ......................................................................................... 64

Chapter 1

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Introduction

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CHAPTER 1 INTRODUCTION

Thank for your choosing Rollback Rx™

Enterprise. This User’s Guide provides

detailed information about Rollback Rx

Enterprise Server and Administrator

Console modules. You will find a brief

introduction about the product and the

detailed explanation of all the product

features. We recommend that administrators to read this user’s guide before

starting to explorer Rollback Rx Enterprise Server and Administrator

Console.

Introduction

Rollback Rx™ Enterprise adds remote management capabilities to the

Rollback Rx Standard and Professional desktop client installations. It

allows IT administrators to remotely manage client workstations - protect,

recover and restore system and files. In addition to the features provided by

Rollback Rx Standard and Professional client installations, Rollback Rx

Enterprise also provides a suite of network management tools for IT

administrators.

What Can Rollback Rx Enterprise Do

Rollback Rx™ Enterprise allows IT administrators to quickly and easily:

Remotely repair client computer problems over the network

Remotely restore client systems to working status with a reboot

Remotely take snapshots for client systems

Remotely change Rollback Rx™ client settings

Remotely check the properties of client systems

Remotely perform system maintenance for clients

Remotely restart or shutdown clients simultaneously

Create scheduled tasks to manage clients

Manage clients by groups

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Main Features

Clean cut client and server architecture

Clients can be setup with either Rollback Rx Standard or Rollback Rx

Professional installations

User-friendly administrator console

Remote client management over the Internet

Remotely restore client system to any snapshot

Remotely take new snapshots for clients

Manage remote clients by groups

Command line switches for integration with existing network

management solutions

Advanced scheduler system for automated tasks

Program Components

Rollback Rx™ Enterprise has three components. Before starting to setup

the program, please familiar yourself with the components.

Rollback Rx Enterprise Server is the service component of Rollback Rx

Enterprise, serving as the bridge between clients and Administrator Console.

Administrator Console and client computers both log onto a Server before

they can communicate. In order to realize the functions of Rollback Rx

Enterprise, you should first ensure a Server module is working on a

network computer. You can start or stop server service through: Control

panel/Administrative tools/Service.

Rollback Rx Enterprise Administrator Console is the GUI interface for

Rollback Rx Enterprise, which allows administrators to manage clients

connected to the Server. Administrators can perform all the Rollback Rx

Enterprise related operations through the Administrator Console.

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Rollback Rx Clients is the client module of Rollback Rx Enterprise. It’s

installed on client computers. Rollback Rx client can be either

• RollBack Rx Standard

• RollBack Rx Professional

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CHAPTER 2 SETUP

Rollback Rx Enterprise Server has two modules: Rollback Rx

Enterprise Server and Rollback Rx Enterprise Administrator

Console. The Server and Console modules can be installed on one

computer or different computers.

Installation

Install Rollback Rx Enterprise Server Module and Administrator

Console Module on the Same Computer

1. Click on the Rollback Rx Enterprise Server & Console setup

button on the Autorun window.

2. Read the program’s End User License Agreement, click on YES to

continue.

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3. Setup will then ask you to input your User Name, Company Name

and product Serial Number; click Next to continue.

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4. Choose a directory path to copy the program files to.

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5. You will then be promoted to choose the modules to install:

Rollback Rx Enterprise Server or Rollback Rx Enterprise Administrator

Console. Make sure both options are selected and then click on Next to

continue.

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6. Setup will copy the program files. Click on Finish to complete the

setup.

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Install Rollback Rx Server module and Administrator Console

Module on Separate Computers

In this case, you will install the Server and Administrator Console

separately onto different computers. It has the same steps as described

above. The only difference is the module that is been selected in the

"Select Features" windows.

Start Server

The Server module does not have a user interface. It is running as a NT

service on the computer it’s installed. It serves as the bridge between

Rollback Rx clients and Administrator Console. In order to realize the

functions of Enterprise, you should first ensure that Server is working

normally. You can start or stop server service through: Control

panel/Administrative tools/Service.

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1. Click control panel/administrative tools/service to open service panel.

In General item of RollbackServer Properties window, check the

properties of Rollback Rx™ Enterprise Server and its working status:

started or stopped. If started is displayed, you can begin to explore the

program.

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If server service is stopped, press Start button to start the service; if

you want to stop the server service, you just need to press Stop.

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The Server will start automatically after setup is completed. If you

have made changes to the Server, such as port number, registration ID,

You must restart the server service.

\

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Logon Server

After setup and starting the Rollback Rx server service, you can use

Administrator Console to log onto the server for confirmation.

1. Choose Start/Program/Rollback Rx Enterprise Administrator to open

the logon screen.

The default user name is Administrator.

The default password is blank. You might change the password after

you logon the console.

You are required to enter the Server information. For server

information, you can provide either server’s name or its IP address.

If you are connecting to the server through a proxy server, you need to

choose Advanced to set the proxy server information. In the window,

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choose I use a proxy server and then input the address and port of

your proxy server as well as your user name and password.

Change Administrator Password

The default password for Rollback Rx Administrator Console is blank,

you might want to change it to a secure password after you log onto the

console.

Click File on the menu bar and then select Change Password from the

popup menu

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In the popup window, enter the old password and the new password and

then press OK to change the password.

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Uninstall

You can uninstall Rollback Rx Enterprise Server or Administrator

console through:

1. Control Panel / Add / Remove Programs/Rollback Rx Enterprise

2. Start/ Programs/Rollback Rx Enterprise / Uninstall Rollback Rx

Enterprise

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Console Settings

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CHAPTER 3 CONSOLE SETTINGS

Rollback Rx™ Enterprise Administrator Console has 5 areas: the File

Menu, Tool Bar, Computer Groups, Client Icons and Status Bar.

The console is highly configurable. You can easily configure it to meet

your preference. With Administrator Console, you can set:

User Settings: Administrator can add new administrators, remove and

modify the existing administrators.

Change Password: you can change password to protect your program

from being used by others.

Groups Settings: Create client groups and arrange clients into

different groups.

Console View: You can choose to display or hide Tool Bar and Status

Bar; you can choose to display clients in large icons or detailed view;

you can also choose to see all clients or just online clients.

View Help/About: View help documentation of Rollback Rx Standard

or Professional clients or Rollback Rx Administrator Server modules.

Register the Server and Administrator console through About.

User Settings

1. The default administrator is empowered to add/remove other

administrators. Choose Console and User Settings.

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2. Press New to add a new Rollback Rx Enterprise Administrator

Console administrator; enter name and password for the new

administrator.

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3. To modify or remove an existing administrator, select the

administrator and click on Modify or Remove button.

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Only the default administrator account can create new administrators.

Group Settings

Rename Group

1. Right click a group and choose Rename from the popup menu. Then

enter a new name for the group.

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2. You can Delete an existing group from he popup menu

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Manage Groups

To modify an existing group:

1. Click Console in the menu bar and then Group Settings from the

popup menu.

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On the popup screen, you will see all the existing groups. To remove a

existing group: choose the group you want to remove, and then click

Remove on the right; if you want to modify an existing group: choose

the group you want to modify, click Modify on the right and then edit

the group in the next window; if you would like to add new group, click

New.

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On the popup window, enter new group name and description, and then

choose the existing clients, click Add to add members to the group; at

last, click Create. You will then see a new group added in the console.

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Console View

Rollback Rx™ Enterprise Administrator Console is highly configurable.

You can set the appearance of the console to your preference. Click on

the "View" File Menu to change console settings

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1. Toolbar is the series of icons below the File Menu. You can choose

to display or hide these icons. Choose View in the menu list and then

click Tool Bar from the popup menu.

2. Status Bar: Status bar is located at the bottom of the Administrator

Console including the following information: clients’ number, server

name, server port and the administrator name.

3. Large Icons and Details: You can choose to view the client

computers as large icons or in details.

All client (s) and Online Client(s) only: You can choose to display all

clients online or offline, or online clients only.

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Import/Export Group Settings

You might export client group settings to backup files. You can also

restore group settings from an exported group backup files.

1. Choose File and then Export Group Settings from the popup menu.

You will be prompted to choose a path to save the group backup

files.

To import group settings from backup files, select Import Group

Settings.

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Help and About

Rollback Rx™ Enterprise Administrator Console provides you a

detailed product help file.

1. From Rollback Rx™ Enterprise Help file, you can find information

regarding: product features, install and uninstall, and the trouble

shooting information.

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2. About can tell you about the product version, and register the

Administrator Console.

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CHAPTER 4 CLIENT OPERATIONS

Rollback Rx™ Enterprise Administrator Console empowers network

administrators to remotely manage the network clients connected to the

Rollback Rx Enterprise Server. Administrator can check the properties

of clients, Restore client computers, take snapshots, reset/update client

baseline and so on. Administrator can mange multiple clients at a time

or manage a single client at a time.

Manage Multiple Clients At a Time: Administrator can manage

multiple clients at a time There are two ways to do that: Right click a

group from the left side of the console and choose a command from the

popup menu; Use mouse to select multiple client icons from the right

side of the console and right click the selection to bring up a popup

menu.

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Manage a Single Client at a Time: Administrator can also select and

manage a single click at a time. To do that, select and right click a client

ion from the right side of the console.

If you want to perform an operation on multiple clients, you have the

option of selecting a group or selecting multiple clients, you might also

just select a single client icon.

Restore System

Restore system at anytime to any snapshot is the most important value

of Rollback Rx™. Rollback Rx™ Enterprise Administrator Console

allows administrators to remotely restore selected clients to any

snapshot.

1. Right click the group at left side of the console and then choose

Restore System on the popup menu.

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Choose which snapshot you would like to restore system to:

Restore systems to the baseline snapshot

Restore systems to the latest snapshot

Restore systems to the snapshot taken before a specific time

Restore systems to a snapshot by name

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2. The Affected Clients will show the client computers that are

affected by this command.

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Take snapshot

With Rollback Rx™ Enterprise Administrator Console, administrator can

remotely take snapshots on selected clients.

Right click a group icon and then choose Take Snapshot from the popup

menu.

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On the "Take Snapshot" window, enter name and comments for the new

snapshot. You can also choose to Show progress dialogue on clients and

Lock the new snapshot options.

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The Affected Clients will show the client computers that are affected by

this command.

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Update Baseline

The very first snapshot created during setup is the baseline. It is the

foundation of all other snapshots created after. There times you might

want to update the baseline, especially after you have upgraded operating

system and your system settings and configurations or some

other changes. Rollback Rx™ Enterprise Administrator Console allows

administrators to remotely update the baseline for selected clients.

Update baseline will take a snapshot for the current system and make

it the baseline snapshot. In the process, all the baseline histories will

be consolidated into the new baseline snapshot. If you just want to

take a snapshot for the current system, choose "take snapshot" instead.

Right click a group icon and then choose Update Baseline from the

popup menu.

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Read the warning message carefully on Update Baseline windows.

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The Affected Clients will show the client computers that are affected

by this command.

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Reset Baseline

The very first snapshot created during setup is the baseline. It is most

likely the base configuration of the client computer. Over time, you

have taken new snapshots containing new programs or data; but at end

of the day, you might just want to return the system back to the nice

and neat condition where it is all started from. Reset Baseline allows

administrators to return the computer back to the baseline with a reboot.

Right click a group icon and then choose Reset Baseline from the popup

menu.

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2. Please read the message carefully on the Reset Baseline screen.

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by this command.

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All the program settings, configurations and snapshots taken after the

baseline will be permanently deleted once you reset the system back

to the baseline. Please backup important data before running reset

baseline. If you just want to restore system to the baseline snapshot

and keep other snapshots, use the restore system feature instead.

Snapshot Maintenance

Administrator can remotely delete client computer’s snapshots

through Administrator Console:

1. Right click a group icon, choose Tools from the popup menu, and

then select Snapshot Maintenance

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2. You have five choices to delete snapshots on clients' computers:

Delete all unlocked snapshots

Delete all unlocked specific type snapshots

Delete all unlocked snapshots more than certain days old

Delete all unlocked snapshots taken before one time

Delete all unlocked snapshots taken after one time

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System Maintenance

Rollback Rx™ Enterprise Administrator Console allows administrators

to optimize client computers for better system performance

Right click a group icon or a single client icon, choose Tools from the

popup menu, and then select System Maintenance.

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2. Click on OK to continue.

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by this command.

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Client Settings


to remotely modify client settings

1. Right click a group icon or a single client icon and choose Client

Settings from the popup menu.

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2. On Client Settings window, you have the choices to configure almost

every client setting

Program Appearance Settings

Show or hide application console interface

Show or hide subsystem interface

Remind me to run missed scheduled task settings

Allow user to cancel scheduled task settings

Show or hide logon name

Show or hide popup message when taking scheduled snapshot

Advanced Settings

Access control settings

Change client administrator's password

System security settings

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Add or remove scheduled tasks

Disable or enable direct disk I/O

Settings only for Rollback Rx Professional clients

Restore system settings

Delete snapshots setting

Optimize snapshot's index settings

Defrag snapshots settings

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3. The Affected Clients will show the client computers that are affected

by this command.

Scheduled Tasks


to create recursive scheduled tasks to run automatically and periodically.

1. Select a group or a single client, click on Console and then

Scheduled Tasks from the popup menu.

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2. The next page shows you the already existing scheduled tasks.

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3. Click Add to add a new scheduled task; click on Delete to remove an

existing scheduled task. Choose one of the following tasks in Scheduled

Tasks windows:

Take snapshot

Restore system

Restart computer

Shutdown computer

System maintenance

Select a scheduled type and then set a timer for the scheduled task.

Schedule option and comment allows you to customize the task settings.

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Restart/Shutdown Clients

Through Rollback Rx™ Enterprise Administrator Console,

administrators can easily and quickly restart or shutdown selected

computers.

2. On the Restart Clients window, set a timer for restart.

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3. The Affected Clients will show the client computers that are affected

by this command.

Notes: To shutdown clients, follow the same steps as above.

Client Properties

Rollback Rx™ Enterprise Administrator Console can view the client

properties:

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Right click the selected client at the right side of the console; choose

Properties from the popup menu.

There you can see the system, space and snapshots information of the

selected client computer.

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Register Clients

You might register Rollback Rx client computers through

Administrator Console:

1. Right click a group at the left side of the console (or a single client

at the right side of the console); choose Tools from the popup menu,

and then Register Clients.

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2. Register clients will activate client registration; registration needs to

restart client computers. Set a restart timer and then press Yes to

continue.

3. The Affected Clients will show you the client computer that will be

affected by this command.

Command Line Switches

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Rollback Rx™ Enterprise provides administrators a set of command-

line switches to perform some core operations with batch files or

network scripts.

Tasks Command line Switches

Restore System

ROLLBACKADMIN.EXE /restore /client

computer1 /group group1 /baseline

//Restore system to baseline snapshot.


computer1 /group group1 /current

//Restore system to current snapshot.


computer1 /group group1 /baseline /name

snapshot22

//Restore system to a certain snapshot.


computer1 /group group1 /time 2005-07-05

10:30 //Restore system to the snapshot that is closest

to 07/05/2005 10:30.

Take Snapshot ROLLBACKADMIN.EXE /snapshot /client

computer1 /group group1 /name newsnapshot

/lock

Restart System ROLLBACKADMIN.EXE /restart /client

computer1 /group group1 /warning

Shutdown System ROLLBACKADMIN.EXE /shutdown /client

computer1 /group group1 /warning System

maintenance

ROLLBACKADMIN.EXE /maintenance

/client computer1 /group group1 /warning

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CHAPTER 5 GETTING HELP

Horizon DataSys is committed to provide satisfying support and

excellent service to our valued customers. Our goal is to provide you

with professional assistance in the use of our software through the

variety of methods including documentations, online or personal

contacts. According to our experience with customers, most of their

questions can be answered in our Frequently Asked Question or other

various technical whitepapers. Please check your questions in the

F.A.Q. before proceeding with other support options.

FAQ

What is Rollback Rx Enterprise?

Rollback Rx Enterprise is the network version of Rollback Rx PC

protection software. It allows IT administrators to remotely manage

client computers that have Rollback Rx client software installed.

How many versions of Rollback Rx are there?

Rollback Rx currently has four versions: Rollback Rx Standard,

Rollback Rx Professional, Rollback Rx Enterprise with Standard client

and Rollback Rx Enterprise with Professional client.

How does Rollback Rx work?

Rollback Rx allows users to create “snapshots” for their PC. Then they

can select snapshot to recover files from or to restore the entire system

to. Both restoring snapshot and taking snapshot only takes seconds to

complete.

What is a snapshot?

Technically speaking, a snapshot is the map of the hard disk sectors

and the map’s indexing system. Practically speaking, a snapshot is a

“picture” of the system and data at a specific time.

How many snapshots can I take with Rollback Rx?

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Rollback Rx Professional client supports up to 60,000 snapshots.

Rollback Rx Standard client provides one updatable snapshot.

How much disk space is required to take those snapshots?

Theoretically, Rollback Rx only takes 0.07% total hard disk space to

create all those snapshots. That is the least amount of disk space

required to protect the entire system comparing to any software ever

been produced; however, each snapshot might contain different amount

of user data; therefore each snapshot size might differ.

Does Rollback Rx prevent hardware failure?

No, Rollback Rx is a software solution. It manages all the information

on the local hard disk. No third-party media is required to run Rollback

Rx. Therefore, in the case of hardware failure, Rollback Rx is not able

to run.

Is Rollback Rx a replacement for backup software?

No, Rollback Rx is not a replacement for backup software. Most

backup software copies the backup information to a third-party media,

either tape or network server. Rollback Rx does not need a third-party

media to operate. It is able to protect and fix your computer problems

locally on the hard drive. Therefore, Rollback Rx is not operable in the

case of hardware failure. The backup of important data to third-party

media is still encouraged.

What operating systems are supported by Rollback Rx Enterprise?

You might install Rollback Rx Enterprise Sever module on Windows

2000, Windows XP or Windows NT servers. You can install Rollback

Rx Enterprise Administrator Console on Windows 98, Windows NT,

Windows 2000 or Windows XP computers.

What file systems are supported by Rollback Rx?

Rollback Rx supports FAT16, FAT32 and NTFS file systems. However,

NTFS file system compression is not currently supported.

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Can Rollback Rx be installed on multi-boot computers?

A multi-boot computer has multiple operating systems loaded on the

same computer. Yes, Rollback Rx does support multi-boot computers.

However, the installation requires extra configuration. Please refer to

the Rollback Rx Custom Setup section for details.

I lost the administrator password, what can I do?

Please contact Horizon DataSys online support for password related

issues.

Can I disable or hide the Rollback Rx program interface?

YES, Rollback Rx is highly configurable. You can choose to hide the

Subsystem Console interface or the Windows application interface at

your will. Go to Rollback Rx Application Console, program settings to

make the selections.

Can I delete clients’ snapshots from Rollback Rx Enterprise

Administrator Console?

YES, Rollback Rx Enterprise Administrator Console allows you to

delete old snapshots from the client computers. However, you can only

delete unlocked snapshots. To delete a locked snapshot, you need to

unlock it first.

How can I uninstall Rollback Rx Enterprise?

You can uninstall Rollback Rx Enterprise through one of the two

options:

a).Control Panel/Add or Remove programs/Rollback Rx Enterprise.

b).Start/Programs/Rollback Rx Enterprise/Uninstall Rollback Rx

Enterprise Administrator.

Support Information

If you were not able to find answers to your questions in the Rollback

Rx FAQ and trouble shooting section, you can go to Horizon DataSys

web site support page for more product related documents, white papers

and other information.

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htttp://www.horizondatasys.com

You can also submit an online support ticket with Horizon DataSys

technical support team through our online support forum.

http://www.horizondatasys.com/support.html

The Horizon DataSys customer service department can assist you with

non-technical questions. Visit Horizon DataSys support and service

web site to find the customer service number to:

� Order an upgrade.

� Request trial version programs

� Find a distributor in your area.

� Replace damaged disks.

� Update your registration information.

Documents

Rollback Rx Enterprise User's Guide - Horizon DataSys Corporationhorizondatasys.com/downloads/RollbackRx/Old_RollBack_Rx/... · 2016. 11. 18. · rollback rx™ enterprise disclaimer