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The Role of Talk in

Organisations

Laura BroomfieldRadka SmiskovaPenny StoreyDavid Velikovsky

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Overview

What is Talk? Small Talk Video

Why Should We Talk?

When Talk is Worthy

When Talk is Cheap

Motivational Talk VideoAnalysis and Conclusions

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What is Talk?

Talk is a form of communication Ethnomethodology

Conversation analysis and experiments

Value of talk

What effects talk?

- Shared understanding- Social context

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What is Talk?

How to talk- How to do talk Deploy knowledge of Demonstrate knowledge how to Display appropriate emotion Exploit membership categories Put history to use Use metaphors focus on one metaphor?

Question / Mitigate / Gloss / Let Pass The architecture and territory of where talk happens

- Networking- Dialogue

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What is Talk?

Types of talkhttp://www.youtube.com/watch?v=8561sf6Bg7s&feature=related

- Small talk / Big talk- Constructive

- Destructive

- Formal- Informal

- Gossip

http://www.youtube.com/watch?v=8561sf6Bg7s&feature=relatedhttp://www.youtube.com/watch?v=8561sf6Bg7s&feature=related

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Why Should We Talk?

Managing is about listening and talking,but in addition we must not forget aboutthe doing taking action. (King, 2003)

Is used to shape strategy Talk in organizations drives action (King,

2003)

Talk used as a work tool (Gronn, 1983) Can be inspiring Can protect employees (Sutton, 2010) Can built rapport

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When Talk is Worthy

TALK ABOUT ........................strategy

Shapes

Explains

Implements

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When Talk is Worthy

TALK ABOUT ...............................talk

Leadership Talk

CONVERSATIONS : talks

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When Talk is Worthy

TALK ABOUT ............................work

Decisions

Meta-work

Capital

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When Talk is Cheap

Talk is cheap when it is allowed to be asubstitute for action (Pfeffer & Sutton, 1999)

Organisations can find themselves in a Smart-Talk Trap

Between the idea

And the reality

Between the motion

And the act

Falls the Shadow

TS Elliot, The Hollow Men

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When Talk is Cheap

(E)motional conflict is likely to occur in heterogeneousteams because of interpretive barriers (Von Glinow, et al,

2004) Using talk as a method of managing emotionalconflict may not work for Multi-Cultural Teams

Difficulty Lies In:

Verbalising problems while

emotional

Finding word equivalents

Interpreting contextual

conventions

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When Talk is Cheap

Macro-organisation level Information effects markets

Micro-organisation level Uninspiring leaders

Negative effect of gossip & small talk

Personal level Self-talk

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Worthy or Cheap?

What effect does the sample of talk have in thefollowing video?

http://www.youtube.com/watch?v=zCf46yHIzSo&feature=related

http://www.youtube.com/watch?v=y-AXTx4PcKI

http://www.youtube.com/watch?v=zCf46yHIzSo&feature=relatedhttp://www.youtube.com/watch?v=y-AXTx4PcKIhttp://www.youtube.com/watch?v=y-AXTx4PcKIhttp://www.youtube.com/watch?v=zCf46yHIzSo&feature=related

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Analysis & Conclusions