Robin Stone 22 Somerset Road

Farnborough

Hampshire

GU14 6DP

01252 377382

robin-stone@sky.com

Profile

I have over twelve years’ experience working within a busy sales environment, providing sales support and administration for a Global leader in the calibration market, and in my recent role for a Global leader in supply and maintenance of testing equipment. Both roles have required me to exhibit excellent interpersonal skills, and dedicated customer focus at all times.

I am proficient with Microsoft office, and adept at using tools like Excel to provide detailed financial analysis. Over the years I have worked with a number of bespoke software packages and been able to adapt to them all quickly. I also have experience of SAP and CRM’s (i.e. Sales Force).

Work Experience

Internal Account Manager at MTS Systems UK

August 2015 to present

Main duties include:

Building and maintaining positive (win/win) business relationships with existing MTS accounts to increase customer loyalty and retention, increasing account penetration, product penetration and meeting specific performance based objectives in line with MTS business plans.

Generate services sales to achieve volume and growth objectives within assigned territory. Directly handle pre-defined sales opportunities within assigned accounts, and qualify sales leads, primarily by telephone. Team selling with Field Account Manager or directly at assigned accounts.

Working closely with Field Account Managers, application engineers, service sales, order services, and other sales support resources, to effectively pursue selling opportunities.

Timely provision of quotations for spare parts and repair services to ensure minimum downtime for clients running busy test schedules.

Preparing service packages based on clients requirements and equipment usage.

Internal Sales Coordinator at Trescal UK, Yateley branch

April 2003 to July 2015

Main duties included:

Supporting the UK and Trescal Group Sales and Account Management team by providing quotations for minor and major contracts, as well as putting together any related contract documents and service level agreements.

Produce work of a high standard, often within tight deadlines and with minimal resources.

Assist Customer Service teams across the UK with pricing queries.

Direct contact with clients to clarify requirements and ensure they are provided with the right service for their requirements.

Produce financial analysis for management review.

Record and review won and lost tenders / quotations.

Administration of Trescal UK price book.

Creation and maintenance of Quality procedures relating to pricing, tenders and other sales areas.

Training colleagues on pricing.

Achievements

Carried out market benchmarking exercise along with an internal review of Trescal’s pricing and created the current UK price book based on the results, ensuring all the seven main sites provide profitable and consistent pricing.

Trouble shooting for a number of contracts over the years, with a proven success rate in keeping the business and increasing annual revenue.

Creating spread sheet solutions for day to day administration problems, such as easily and automatically data cleansing thousands of lines of a client’s data to make it compatible with other data bases.

Stores supervisor, Lift Manufacturer in Romsey, Hampshire

August 2002 to February 2003

Customer Service Representative, Duvals of Romsey

1996 to 2002

Main duties included:

First point of contact for all client’s enquiries and complaints.

Arranging services and repairs for dry cleaning equipment at businesses across the UK.

Spare parts stock management.

Qualifications

Test Valley Secondary School, 1986 – 1991

5 GCSE’s grade C and above including Maths and English

Southampton City College, 1999 - 2000

A level Philosophy and Psychology, grade C and B

Interests

I enjoy travelling and have a keen interest in other cultures, particularly the culture and art of Italy, which has led to me currently teaching myself the Italian language.

Other interests include reading, cycling and taking cooking classes.

References

I will be happy to provide referees on request.