Robert Sikam

18 September 2013

Agenda

• iPort NewGen departure & load control system

• Rapid Reprice auto-reprice tickets

Travelport Confidential 2

Airline IT Solutions

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Travelport Interline Gateway™

Travelport Interchange Suite™

Rapid Reprice™

ETDBase™ New gen EMD™

e-Pricing™

iPort

Travelport 360 Fares

History of Travelport DCS

• More than 35 years of DCS experience

• Delivered in over 100 countries on 6 continents

• Billions of passengers boarded

• Network carriers, regional carriers, LCCs and ground handlers

• Launched iPort 2009

iPort

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Travelport Confidential 6

iPort solution value

Flexibility

• Quick and easy deployment of browser based tool worldwide in common use and other environments

• Check-in on multiple devices incl. iPad, mobiles etc.

• Configurable workflows to match your business processes

Productivity Gains

• Fully integrated DCS and load control functions – automatically calculates and re-calculates operational weights during life of flight

• Reduce training and simplify processing with state-of-the-art GUI for check in, gate-handling, load control and post departure flight handling

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Departure Control Scope

Security AQQ & APIS

Internet & Mobile check-

in

Airport Check-in

Seat Assignment

Ancillary services

Baggage Processing

Ground Handling

Load Control

Boarding

Departure Processing

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iPort

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Web based interface and workflow

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Passbook & PassWallet

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Ancillary services

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iPort certification

• iPort DCS is a web-based application, it runs in a custom thin-client

browser application.

• The custom thin-client browser application is subject to certification.

iPort DCS has been certified on the following common use

platforms:

SITA AirportConnect

SITA CUTE/NT

ARINC iMUSE RESA CREWS

ULTRA CUSE

AIR-IT

Travelport Confidential

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iPort value proposition

• iPort a truly new generation solution

• TCO based low cost but all inclusive DCS

• Fastest training for any DCS system (half a day)

• No hidden and unwanted message fees

• Includes ticketless and e-ticket, interline, load sheets, internet check-in handling

• Supports IATCI, WorldTracer, TIMATIC

• Fully web-based, can be operated everywhere (seasonal services) via the Internet

• Agile development roadmap to leverage new technology

• Community model

• Custom roll-out to meet airlines requirements

Market needs: A must for all full service airlines…

• To make voluntary changes and cancels: about 10% of all ticket issued

• To make involuntary changes and cancels: in case of disruption (weathers, flight cancelled, IROPS…): about 0.2%-0.5%? of all tickets issued but critical impact when this occurs

• All Full Service Carriers but also LCCs / Hybrids that have some interlining / code sharing with Full Service Carriers (but for less than 20% of their business)

• In all their direct channels: via agents (ATO/CTO, Call centers) or in self-service (online, kiosk, mobile)

• In their indirect channels (ensuring that their ticket change policy is followed)

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Why do airlines need an automated ticket reissue solution?

Where do airlines need an automated ticket reissue solution?

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Market needs: …delivering a lot of value

• Significant revenue maker

– Enforce policy and enables to collect better penalties as well as fare difference (about USD 150 extra revenues in average per re-issued tickets)

– Enforce policy to the travel agencies

• Great productivity gaining

– Eliminate about 80% of the time required to change or refund a ticket (20 min -> 5 min) for an agent

– Develop self-service ticket change (shift form agent)

• Great customer service tool

– Enable fast self ticket change 24/7 and on the go! No more queuing!

– Save 80% of the time to change a ticket with a agent (ATO/CTO/Call Center)

– Provide transparency on the extra charge on ticket change and great flexibility (options for ticket change, currency,…)

• Altogether about USD 1 - USD 1.50 per Passenger Booked/segment extra value

– USD 1.20 based on an independent airline analysis

Travelport Confidential

A proven solution – 12+ years of experience

E-Tickets & Paper

Tickets

Domestic &

International

Code Share / Interline

Issued by any POS

Partially or wholly

Unused

Partially Used

Public & Private

Negotiated Cat

15,25,35

Cat 31,32,33 –more

bytes

13 Months of History

Following Your

Policies

Airline Call Center

Web Site

Self-serve Kiosks

Revenue Accounting

Airport Ticket

Counter

GDS / OTA agencies

Date / Flight

Booking Class

Multi-Passenger

PNRs

Any Currency

Any GDS

Schedule Changes

All Ticket Types

All Changes

All Fare Types All Channels

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Travelport rebooking module

TPrbm

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• Rebooking Module enhances Travelport Rapid Reprice with a front-end GUI application designed to interface with an airline's website. Connectivity module to airlines res system and the Rapid Reprice core. The administrative console lets airlines create unique business rules by storefront (market, region, country, or airport) to manage how and when a ticket can be re-issued

• Reduces development effort required by airline or airline host provider

• Reissues can be processed regardless of channel or GDS which originally issued the ticket

• Reissue transaction results returned in seconds

• Detailed management reporting, analysis, and revenue reporting tools are included

• Multi lingual

• A web admin robust and secure administrative console keeps the airline in control 24 x 7

Travelport Confidential

Multi lingual support

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• TPrbm module

• Increases customer satisfaction

• GDS agnostic

• Each Rapid Reprice transaction generates additional revenue (fare class & change fee)

• Website stickyness, book, check-in and change online

• Upsell opportunity with each reissue request

• Deploy TPrbm on corporate channel, kiosk, call centers and mobile

• Unique waiver table for flight disruptions

• ROI within months

Travelport’s value proposition for airlines