Roberge_Michel Jan17 resume

Michel Roberge – Technical Writer

PROFILEMr. Roberge is an I.T. Business Analyst (in regards to training aspects) / Senior Trainer / Technical Writer, specializing designing courses, developing course material and delivering training. Specializing in Information management, he has more than 15 years of professional experience, utilizing the Internet and traditional classroom environments to deliver a variety of application training. He has developed training aids and documentation such as Tip Sheets, User Guides and Train the Trainer manuals to facilitate student learning.

Mr. Roberge has extensive knowledge of Canada's Government-on-Line initiative as well as a solid understanding of the structure, organization and mandates of the federal government. He has a great knowledge and comprehensive understanding of the Gov’t of Canada Recordkeeping Directive. His understanding of client department structures and mandates enables him to customize the classroom training to ensure that it is applicable to the workflow and technical environment of the students.

EDUCATION Delta College - Montreal, Quebec, Intensive Network Management course, 1999 – 2000 Ottawa University – Ottawa, Ontario, Communications, 1986 - 1989

PROFESSIONAL DEVELOPMENT Project Management, 2013 RDIMS (Open Text) Document Management (DM), PWGSC, 2007 RDIMS (Open Text) Record Management (eDocs RM), PWGSC, 2007

LANGUAGEBilingual (English and French)

SECURITY CLEARANCESecret

Michel Roberge, IT/Net-Ottawa Inc. - CONFIDENTIAL Page 1 of 21

PROFESSIONAL EXPERIENCE

Project 1Department of National Defense

Lead Instructor / Course DesignerJune 2016 – September 2016 (4 months)

Project DescriptionDeliver a training program (2-week course to groups of 12) covering the fundamentals of computer systems, computer networks and the security aspects associated with information technology systems to Canadian Armed Forces (CAF) at the Petawawa military base to the Communications Specialists of the Joint Task Force (JTF) / Special Operations Unit.

Duties and Accomplishments Designed course content and prepare training documentation Provided a range of learning methods and techniques and tools for training, such as; classroom

training, web, labs and teach backs Described the components of a computer system Described different operating systems and the process and requirements for installing Described the purpose of virtualization and the requirements for installing and supporting it on a

Windows operating system Described the different hardware components used in a network Understood Networking Troubleshooting concepts and methodologies Described some of the command line tools and utilities built into the operating system for network

monitoring and troubleshooting purposes Understood information security terminology, types of attacks, characteristics and protections

available Understood the various risks to data and computers and the mitigation methods to reduce the risks. Understood IP Addresses sub-net masks and how to create them Understood VoIP Understood network security Described various internet protocols

Project 2Environment Canada

Technical Writer January 2016 – March 2016 (3 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use GAVIA (Microsoft Dynamics CRM), as well as have an established information architecture that is associated to business needs.

Duties and Accomplishments Determined and planned documentation requirements Prepared training materials bases or assed requirements Translated documentation from English to French Assessed multifaceted requirements and give recommendations on learning solutions to address

performance and fill information gaps Designed layout of the manuals, writing or editing required content and developing online help for

web-based systems Gathered information concerning the features and functions provided information systems and

validating it Assisted the development team to test the application before implementation and writing release

notes Prepared or coordinated the preparation of illustrations and diagrams


Reviewed documentation standards and existing project documentation Investigated the accuracy of the information collected by making direct use of the material being

documented Used administrative functions with SharePoint 2013, such as creating pages, editing pages,

managing permissions, creating workflow processes and/or managing content

Project 3Justice Canada – Digital Workspace

SharePoint Business Analyst / Course Designer January 2015 – June 2015 (6 months)

Project DescriptionThe Objective is to provide to Justice’s employees a digital work environment, the Digital Workspace (SharePoint) that provides them with the tools to create access, share, manipulate and find information, and promote workgroup collaboration.

Ensure that employees have the skills and knowledge necessary to manage information in the Digital Workspace and support employees in the transition to a digital information environment, as well as have an established information architecture that is associated to business needs.

Duties and Accomplishments Analyzed and diagnosed performance, development and learning requirements arising from the

business priorities and requirements of key stakeholders Analyzed IT standards and project requirements determine types of documents needed Reviewed/updated Program Plans documentation Studied existing material and interviewing Stakeholders Create a business process diagrams using MS Visio Analyzed training material to assure it meets training requirements Prepared course material (Application Manuals, Presentations, Course Outline) for use of

administrative functions with SharePoint 2013, such as creating pages, editing pages, managing permissions, creating workflow processes and/or managing content

Created various training environments such as WebEx, virtual, remote, web based, etc. Provided virtual training sessions Provided a wide range of learning methods, techniques, and tools for training Planned, developed and integrated change management activities into the project plan Liaison with team members and staff to design communications plan Developed and implemented strategic communication plans for geographically dispersed

organization. Documented key decisions and expectations of roles and responsibilities between the resources and

Branch clients Developed training work plans Coordinated production of and compilation of training materials. Modified/edited, validating and compiling documents such as training documentation before and after

training pilot Validated French translation of documentation Formatted training documents using MS Office 2013 Prepared Power point presentations for training Created accurate, complete and concise documentation to communicate the needs of the

requirement Provided SharePoint Training (French) via Web ex. (administrative functions with SharePoint 2013,

such as creating pages, editing pages, managing permissions, creating workflow processes and/or managing content)

Provided SharePoint coaching Defined and measured success Hosted SharePoint information Kiosks Delivered promotional campaigns for productivity enablement (PE) initiatives


Identified and acted on opportunities to support and promote change management

Project 4CompuEase

TrainerJune 2014 – November 2014 (6 months)

Duties and Accomplishments Delivered classroom training to groups ranging from 1 to 15 on Office 2003, 2007 and 2010 and

2013Suites and Windows 7 Provided coaching to individuals Liaison with team members and staff Developed best practices and procedures to develop and deliver course training Studied existing material and interviewing Stakeholders Analyzed material, such as specifications (technical Statement of Work/Requirement), notes,

drawings, writing manuals, user guides and other documents to explain the requirement clearly and concisely

Reviewed and revised course content, presentations, and objectives to meet the client’s training needs as required

Wrote newsletters for the web (tips and tricks)

Project 5Correctional Services Canada (CSC)

Trainer / Course DesignerJanuary 2014 – March 2014 (3 months)

Project DescriptionPrior to the roll out of the new system. Provide training and required material in both French and English on the new Cashless Commissary and Trust Fund Accounting System (CACTAS) that manages funds for inmates.


business priorities and requirements of key stakeholders Analyzed material, such as specifications to ensure it meets training requirements Analyzed IT standards and project requirements determine types of documents needed Studied existing material and interviewing Stakeholders Liaison with team members and staff to design communications plan Developed and implemented strategic communication plans for geographically dispersed organization Modified/edited, validating and compiling documents such as technical publications in general,

specifications, equipment and system data lists, drawings etc. Formatted training documents using MS Office Prepared Power point presentations for training Delivered Train the Trainer (TTT) training on the CACTAS application (Accounting application

designed to manage inmate funds by accounting staff) to CSC trainers that will offer nationwide training to penitentiary accounting staff (French training)

Showed Crystal Reports to participants Developed and delivered final status report to management Used administrative SharePoint 2013 functions


Project 6Itplanit

TrainerOctober 2013 – December 2013 (3 months)

Duties and Accomplishments Delivered classroom training to groups ranging from 1 to 15 on Office 2003, 2007 and 2010, 2013

Suites and Windows 7. In both French and English Provided coaching to individuals Liaison with team members and staff Developed best practices and procedures to develop and deliver course training Studied existing material and interviewing Stakeholders Analyzed material, such as specifications (technical Statement of Work/Requirement), notes,

drawings, writing manuals, user guides and other documents to explain the requirement clearly and concisely

Reviewed and revised course content, presentations, and objectives to meet the client’s training needs

Project 7Public Safety Canada (PSC)

Business Analyst/Records Management Information Transformation April 2013 – September 2013 (6 months)

Project DescriptionPublic Safety Canada has two RDIMS systems: Corporate RDIMS is for storing documents with Protected B security status, or lower, and a new Dragon RDIMS for storing documents above Protected B (including Secret but not Top Secret). Electronic documents above Protected B must be moved from their current digital location into DRAGON RDIMS, Electronic documents Protected B and lower May have to be moved from their current digital location into Corporate RDIMS.

Ensure coordination and action of the movement of files from their current digital location into Dragon RDIMS and/or Corporate RDIMS.

Duties and Accomplishments Developed and implemented strategic communication plans for geographically dispersed organization Met with the project technical authority and discuss the project expectations and resources’

responsibilities Reviewed/updated Benefits Realisation documentation Planned, created and managed communication network all project team members and stakeholders Wrote documentation for Service Level Agreement Documented key decisions and expectations of roles and responsibilities between the resources and

Branch clients Researched, planed and wrote technical artefacts Met as and when requested with Project Technical Authority and Project Authority to define and

measure success Met with a minimum of one representative from each Branch to discuss Branch requirements

including roles and responsibilities. (Each Branch present files to be transferred. Branches present the key metadata for the resources to determine what files are to be transferred to new environment).

Analyzed and diagnosed requirements arising from the business priorities of key stakeholders Coordinated with the Branch representatives to determine the metadata of files to be transferred to

Dragon (RDIMS) environment. This includes but is not limited to, Dragon access controls, naming conventions, versions etc. Follow-up with Branches as required finalizing the transfer

For each Branch, prepare a comprehensive list of documents to be transferred, including naming/profile client specifications for metadata for new environment (where applicable).

Prepared a project work plan to identify the timeline for the successful completion of each Branch’s file transfer requirements


Applied the Gov’t of Canada Recordkeeping Directives by assuring the proper retention and disposition requirements are met based on its business value and documentation type

Presented a weekly update to the Project Authority on the status of the Work (and as requested). This status update clearly identifies status of each Branch’s file transfer deviations (if any) from original work plan. explanation for the deviations from the original work plan and where potential delays have been identified, the resources must present a mitigation strategy to prevent the delay

Once the transferred identified files is complete, verify the completeness and accuracy of the transferred files and associated metadata

Presented the transferred files to the Branch representative for review and validation Corrected any omissions or errors identified by the Branch representative that May have occurred

during the file transfer Once all remedial action has been taken, obtain final approval in writing from the Branch

representative that all files have been appropriately transferred according to requirements When all file transfers have been completed, obtain approval from the Project Technical Authority for

the removal of files from their initial location. Completed means all quality assurance is done and final approval from clients has been obtained

Prepared a project completion report. This report includes a summary of the work done, number of files transferred by Branch, metadata of files that were transferred and, where applicable, metadata of files in new environment. This report summarizes issues that arose and their resolution

Provided to the project technical authority all working papers and correspondence that support the decisions made throughout the Work

Project 8Veteran Affairs Canada (VAC)

Business Analyst/ Course Developer / TrainerSeptember 2012 – March 2013 (7 months)

Project DescriptionTransfer of knowledge from Veteran Affairs Canada (VAC) in Ottawa, in regards to Benefits and Compensation from Veterans to PWGSC in Matane, QC as these responsibilities were to be transferred to PWGSC.

Duties and Accomplishments Gathered information concerning the duties and responsibilities of employees, analyzing the subject

matter and the audience Assessed change impact Planned, developed and integrated change management activities into the project plan and created

Program Plans documentation Developed business process diagrams using MS Visio Defined and measured success, including change management Developed and implemented strategic communication plans for geographically dispersed organization

going thru major change Analyzed and determined training requirements and develop training

plan including the identification of:○ Learning objectives○ Training audience○ Type of training to be delivered○ Business process and application Training materials○ Training delivery method

Created various training environments such as WebEx, virtual, class room, etc. Studied existing material and interviewing Stakeholders Analyzed IT standards and project requirements determine types of documents needed. Assessed multifaceted requirements and give recommendations on learning solutions to address

performance and fill information gaps Liaison with team members and staff to gather training requirements and expertise Prepared Service Level Agreements (SLA)


Planned, created and managed communication network all project team members and stakeholders. Developed training work plans Coordinated production of and compilation of training materials Planned, researched and wrote technical artefacts Created accurate, complete and concise documentation to communicate the needs of the

requirement for executives at PWGSC Identified and coordinated any special needs and special equipment required for training Recommended training tools and methods for future training for new employees such as computer

based training, coaching and documentation Designed the layout of the documents / PowerPoint presentations Coordinated training Administrative duties such as booking training sessions Designed the layout of the documents/manuals in both. French and English Developed training documents/manuals and PowerPoint presentations Provided Train the Trainer training sessions to PWGSC employees that will provide future training on

duties and responsibilities in aspects of financial benefits (Pay and compensation) for war veterans. Ensured quality and consistency of training throughout the project Analysed, managed and maintained training results Provided weekly status reports

Project 9CBIT

Instructor / course designer (tailored)February 2012 – August 2012 (7 months)

Duties and Accomplishments Completed classroom set-ups Delivered classroom training to groups ranging from 1 to 15 on Office 2003, 2007 and 2010 Suites

and Windows 7. In both French and English Delivered tailored training to government clients on the use of administrative functions with

SharePoint, such as creating pages, editing pages, managing permissions, creating workflow processes and/or managing content

Developed best practices and procedures to develop and deliver course training Provided one-to-one instruction Provided coaching to individuals Studied existing material and interviewing Stakeholders as to content to be covered in training. Reviewed and revised course content, training material, power point presentations, and training

objectives to meet the client’s training needs as required Formatted training documents using MS Office Prepared PowerPoint presentations Delivered Share point training Administrative duties such as booking training sessions Modified, validated and compiled documents such as technical publications in general, specifications,

equipment and system data lists, drawings etc. Gathered information, analyzing the subject and the audience, and producing clear documentation

Project 10Health Canada

Integrated Planning and Performance Reporting System Business Intelligence tool (IPPRS) Business Analyst/Course Designer/Technical Writer

June 2011 – December 2011 (7 months)

Project DescriptionIPPRS is an application designed to manage project progress and budgets at all levels of involvement by all Stake Holders.


Ensure that employees have the skills and knowledge necessary to manage IPPRS and support employees in the transition to a digital environment, as well as have an established information architecture that is associated to business needs.

Duties and Accomplishments Learned the Health Canada planning process and IPPRS tool in depth Assessed change impact Develop Program Plans documents Defined and measured success Develop Benefits realization documents Analyzed IT standards and project requirements determine types of documents needed. Analyzed and diagnosed performance, development and learning requirements arising from the

business priorities and requirements of key stakeholders Developed business process diagrams using MS Visio Studied existing material and interviewing Stakeholders Assessed multifaceted requirements and give recommendations on learning solutions to address

performance and fill information gaps Created various training environments such as WebEx, virtual, remote, web based, class room, etc. Provided virtual training sessions Planned, developed and integrated change management activities into the project plan Analysed, managed and maintained training results Planed, created and managed communication network all project team members and stakeholders. Developed and implemented communication strategies and plans to promote new IPPRS application

for a geographically dispersed organisation going thru change Captured changes for end-users from previous version Planned, researched and wrote technical artefacts Liaison with Senior Directors to determine various branches training requirements based on how they

will use the application Wrote documentation for Service Level Agreement Prepared Statement of work (SOW) Prepared evaluation criteria Prepared Statement of Requirements using MS Office suite Identified and interviewed resources and potential third party support options (e.g. consultants) to

provide technical training Developed detailed external end user training plan for all departmental branches Designed and developed IPPRS training programs to meet identified requirements for various

branches. Identified the appropriate training tools, including consideration of internet-based tools, for the various

training requirements for short and long term Created Power Point decks to represent business process Modified, validated and compiled documents such as technical publications in general, specifications,

equipment and system data lists, drawings etc. Coordinated review of approaches and training materials with business representatives Developed Procedural manuals. Managed training scheduling such as bookings, registrations, rooms and equipment Gathered information, analyzing the subject and the audience, and producing clear documentation

(Applications training manuals, quick reference cards, course plans, training scenarios, handouts and Power Point presentations) for various branches with different requirements

Designed the layout of the documents/manuals Formatted training documents using MS Office Liaison with E-learning application development team Developed bilingual training content for e-learning Worked with communication specialist to develop key messages Coordinated distribution of communications Ensured quality and consistency of training throughout the project


Developed and presented weekly status reports to management. Specialist in project communications and change management deliverables Specialist in test and training deliverables (with emphasis on training deliverables)

Coordinated training Used Crystal Reports Provided all documentation in both French and English

Project 11Agriculture and Agri-Food Canada

Records and Documents Management System (RDIMS) Trainer / CCM Mercury Trainer/ Technical Writer

April 2010 – May 2011 (14 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use RDIMS (IM). Support employees in the transition to a digital information management environment, as well as have an established information architecture that is associated to business needs.

Duties and Accomplishments Delivered bilingual classroom training on RDIMS to groups ranging from 2 to 20 Delivered bilingual on-line remote training on RDIMS to groups ranging from 2 to 20 Inform participants of the Gov’t of Canada Recordkeeping Directives by assuring the proper

classification of documentation is respected in RDIMS based on file type that will in return manage the storage of the file

Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Delivered to groups ranging from 4 to 12 on Web X Developed best practices training exercises and procedures Created/modified training plans Reviewed and revised RDIMS training material and course objectives to meet the client’s training

needs Updated applications training material Reviewed and revised RDIMS coaching training material, Power Point presentations, and objectives

to meet the client’s training needs Reviewed and revised RDIMS course practical exercises Prepared and tested sample training materials Worked with project team to determine training requirements and course outline for Advanced RDIMS

training course Edited Advanced RDIMS training course content after training pilot Designed the layout of the documents Formatted training documents using MS Office Designed PowerPoint presentations Translated RDIMS course practical exercises from English to French Reviewed and revised RDIMS French course student exams Worked with communication specialist to develop key messages department wide on the benefits of

RDIMS Participated in finalization of naming conventions for various Branches Presented status reports to management at weekly staff meetings Performed quality assurance testing of the RDIMS application for release of RDIMS 5.2.0 Groomed to deliver bilingual classroom training on CCM Mercury and Crystal Reports Provided all work completed in both French and English


Project 12Canadian Air Transport Security Authority (CATSA)

Records Management / SharePoint TrainerOctober 2009 – March 2010 (6 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use SharePoint in the transition from RDIMS to SharePoint in IM environment.

Duties and Accomplishments Delivered IM awareness presentation to senior management and staff Delivered classroom training on SharePoint and its relationship to the RDIMS file folders structure

and The use of administrative functions with SharePoint 2013, such as creating pages, editing pages,

managing permissions, creating workflow processes and/or managing content Informed participants of the Gov’t of Canada Recordkeeping Directives Worked with communication specialist to develop key messages Lend my voice for French CBT CD

Project 13Correctional Services Canada (CSC)

Schedule and Deployment System (SDS) (Web Based Business Intelligence tool)Senior Courseware Developer / Technical Writer June 2009 – September 2009 (4 months)

Project DescriptionThe Objective is to provide to Correctional Services prison guards employees with the new Schedule and

Deployment System (SDS) (Web Based Business Intelligence tool)

Ensure that employees have the skills and knowledge necessary to manage the SDS tool necessary provide required support in the transformation.

Duties and Accomplishments Worked with project team to establish learning requirements arising from the business priorities and

requirements of key stakeholders Analyzed IT standards and project requirements determine types of documents needed Develop Program Plans documents Assessed multifaceted requirements and give recommendations on learning solutions to address

performance and fill information gaps Developed detailed external end user training plan Developed course for the SDS application, liaising / working directly with the software development

team as the application was in development Developed and implemented communication strategies and plans to promote new application

department wide Coordinated review of approaches and materials with business representatives Prepared statement of requirements for evaluation Planned, researched and wrote technical artefacts Worked with communications specialist to develop key messages Prepared and tested sample training materials Developed course manual for the SDS application at three different levels of training such as. train

the trainer, train the employee and the employee user manual Developed course training aids and presentations for the SDS application such as Quick Reference

Cards, Quick Reference Pamphlets and PowerPoint presentations Developed On-line help content for the SDS application as a Web reference to users, covering a step

by step process for all the functionalities of the application


Developed practical training exercises and processes to adhere to CSC standards and those of the GOC

Coordinated training amenities including scheduling and training Provided a 5-day Train-the-Trainer training on the SDS application (30+ participants) to CSC

employees that will offer training to departmental staff Supervised, assisted and reported on the trainer’s initial trainings Edited course content and material after training pilot Prepared documentation for SharePoint Attended weekly status report meetings with the software development team, the I.T. security team,

the project manager and the Director General Used Crystal Reports Produced and presented weekly status reports to project manager on up-to-date progress and

milestones Produced and presented final report providing in-depth briefing notes on training results to

management and senior level stakeholders that summarize project conclusions and issues. Specialist in technical specifications (update/upgrade specifications to be consumed by test team for scripting)

Used administrative functions with SharePoint, such as creating pages, editing pages, managing permissions, creating workflow processes and/or managing content

Completed all work in both French and English

Project 14Treasury Board

RDIMS Trainer / Coach (part—time)May 2009 – June 2009 (2 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage the Email via / Outlook in RDIMS (IM) and necessary provide required support.

Duties and Accomplishments Developed and delivered classroom training on RDIMS and email management Ensured training documents and deliveries are compliant with standards placed for GOC Information

Classification Systems environment Delivered one on one RDIMS training sessions to departmental management and staff Delivered one on one RDIMS coaching sessions to departmental management and staff as follow up

to training Informed participants of the Gov’t of Canada Recordkeeping Directives Developed best practices training exercises and processes to adhere to TBS standards and those of

the GoC

Project 15Public Works and Government Services Canada (PWGSC) Pay and Compensation

Course Designer / Technical Writer September 2008 – May 2009 (9 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use Regional Pay System (RPS) and provide required support.

Duties and Accomplishments Assessed multifaceted requirements and give recommendations on training requirements and

learning solutions to address performance and fill information gaps Developed Program Plans documents Analyzed IT standards and project requirements determine types of documents needed Assessed change impact Recommended training tools and methods


Captured changes for end-users Prepared statement of requirements for evaluation Planed, researched and wrote technical artefacts Liaison with various stakeholders to determine course content Wrote documentation for Service Level Agreement Coordinated review of approaches and materials with business representatives Planned and executed learning effectiveness studies on training and recurrent learning programs to

ensure effectiveness and efficiency Developed course for Government of Canada Compensation Agents on the RPS (Regional Pay

System) Developed best practice training exercises and procedures to adhere to PWGSC principles. Developed course application training 0material and presentations for Government of Canada

Compensation Agents on the RPS Developed course for Revenue Canada Compensation Agents on the RPS and CAS Pay System. Developed course material for Revenue Canada Compensation Agents on the RPS and CAS Pay

System Developed Train the Trainer material for the RPS Pay System trainers Developed Train the Trainer material for the RPS and CAS Pay System trainers Supervised Pilot training session (5 days) to finalize course content fix potential glitches Developed course for Government of Canada Compensation Agents on the Compensation Web

application (CWA)

Project 16Washington DC School Board

Course Designer / Technical Writer / Trainer June 2008 – August 2008 (3 months)

Project DescriptionThe Student Hearing Office Docketing System is a case management tool used to manage due process complaints (DPC) made to the Office of the State Superintendent (OSSE) and the District of Columbia Public Schools (DCPS) in a timely manner to meet the Blackman Jones Consent Decree.

Ensure that employees have the skills and knowledge necessary to manage the SHODS tool and provide required support.


business priorities and requirements of key stakeholders Analyzed IT standards and project requirements to determine types of documents needed Developed Program Plans documents Recommended training tools and methods Prepared Statement of Requirements for evaluation Planned, researched and wrote technical artefacts Designed course of SHODS application (Student Hearing Officer Docketing System, a Database that

manages customer complaints for the Washington DC school board, as decreed by the U.S. court of law)

Assessed multifaceted requirements and give recommendations on learning solutions to address performance and fill information gaps

Coordinated review of approaches and materials with business representatives Prepared and tested sample training materials Liaison directly with programmers and client to determine content and procedures for all 4 courses. Developed training manuals (4), compliant with the client’s business rules Developed training aids and PowerPoint presentations, such as Quick Reference Cards (for four

different groups) and PowerPoint presentations Developed course plan (for four different types of groups)


Worked with communication specialist to develop key messages to promote new application and procedures

Developed and implemented communication strategies and plans Delivered class room training to groups ranging from 7 to 15 (for four different types of groups) in

Washington DC Developed and presented weekly status reports to project manager to senior stakeholders. Specialist

in project communications and change management deliverables Specialist in test and training deliverables (with emphasis on training deliverables

Project 17Public Works and Government Services Canada (PWGSC) - ITSB

Senior Systems Analyst / RDIMS Trainer / Technical Writer February 2007 – May 2008 (16 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use RDIMS (IM) and support employees in the transition to a digital information management environment, as well as have an established information architecture that is associated to business needs. Provide the required support.

Duties and Accomplishments Developed and delivered bilingual classroom training on RDIMS to groups ranging from 2 to 20 for

PWGSC clients Delivered Train-the-Trainer (TTT) training on RDIMS Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Worked with communication specialist to develop key messages Prepared and tested sample training materials Developed best practices training exercises and procedures to adhere to PWGSC principles. Liaison with programmers to resolve technical issues Managed training scheduling such as bookings, registrations, rooms and equipment Reviewed and revised RDIMS course content and objectives to meet the client’s training needs Reviewed and revised RDIMS coaching content, presentations, and objectives to meet the client’s

training needs Updated course content after training pilots Arranged training facilities including scheduling and training tools Wrote the ‘What’s New with RDIMS’ monthly newsletter (both French and English) for the Web to

promote the benefits of RDIMS department wide Developed and presented weekly status reports to manager for on-going training progress Performed quality assurance testing of the RDIMS application Received RDIMS RM Training course in preparation to deliver RM training Edited the RDIMS Record Management (RM) training manual Translated the RDIMS Record Management (RM) training manual and RDIMS Training Road Map

documentation from English to French Created and presented concluding report providing comprehensive briefing notes to management

and senior level stakeholders on training results which summarize project deliverables and outcomes


Clients for PWGSC

Project 17.1HRSDC (Human Resources and Social Development Canada)

RDIMS Trainer / CoachMarch 2007 – April 2007 (2 months)

Duties and Accomplishments Developed and deliver classroom training presentations on RDIMS to the pilot group, 100 participants

in all. (This project is very high profile, as the RDIMS servers are hosted by PWGSC, a first time for this specific type of hosting at PWGSC)

Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Prepared training classrooms including arrangement/scheduling and training hardware Performed quality assurance testing of the RDIMS (RM & DM 5.1.0.5) application for precision and

performance concerning installation and integration Developed best practices training exercises and processes to adhere to HRSCD regulations Developed and presented weekly performance reports to project manager to update training progress Ensured training documents and deliveries are compliant with standards placed for GoC Information

Classification Systems environment

Project 17.2CTA (Transport Canada Agency)

RDIMS Trainer / CoachApril 2007– June 2007 (3 months)

Duties and Accomplishments Delivered bilingual classroom training on RDIMS to groups ranging from 2 to 20 Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Provided all required solutions and answers to questions concerning RDIMS and RDIMS related

procedural matters Developed processes and best practices to which training exercises must be developed and

delivered

Project 17.3CFGB (Canadian Forces Grievance Board)

RDIMS Trainer / CoachMay 2007 – July 2007 (3 months)

Duties and Accomplishments Delivered and produced bilingual classroom training on RDIMS for the pilot group Delivered classroom training on RDIMS for the general rollout Delivered One on One RDIMS (Hummingbird RM & Hummingbird DM 5.1.0.5) training to the

President, Chairman of the Board of the CFGB Delivered One on One RDIMS training to the Vice Presidents of the CFGB Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Developed best practices training exercises and procedures to adhere to department policy Developed and presented weekly status reports to project manager for on-going objects and final

investment analysis Provided training feedback and make recommendations to the RDIMS Project Leader


Tender a report presenting briefing notes on training results to senior level executives specialist in technical specifications (update/upgrade specifications to be consumed by test team for scripting)

Project 17.4CFIA (Canadian Food Inspection Agency)

RDIMS Trainer / CoachMay 2007 – August 2007 (4 months)

Duties and Accomplishments Created and delivered bilingual RDIMS classroom training to Ottawa and London Ont. offices staff

and management Delivered RDIMS Refresher classroom training to London Ont. office staff and management Delivered RDIMS Advanced classroom training to London Ont. office staff and management Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Provided Technical Solution for maximum RDIMS efficiency Created best practices training exercises and procedures for CFIA policy

Project 17.5IC (Industry Canada)

RDIMS Trainer / Coach / Prepare Course MaterialsAugust 2007 – May 2008 (10 months)

Duties and Accomplishments Designed RDIMS courses to meet the client’s training needs Designed coaching documents/presentations Delivered custom RDIMS training to groups ranging from 2 to 20 Informed participants of the Gov’t of Canada Recordkeeping Directives Prepared and tested sample training materials Developed best practices training exercises and procedures to adhere to IC standards. Delivered one on one training sessions to new employees or as a refresher to existing employees,

managers, directors and senior directors Delivered one on one coaching sessions to existing and new employees, managers, directors and

senior directors Planned and organized training schedule Performed quality assurance testing of the RDIMS application Chaired Advisory Group meeting for targeted employees, managers, directors and senior directors.

(Was created to promote and share RDIMS knowledge that would later be shared with their own individual groups in order to expand RDIMS knowledge and benefits.)

Drafted communications to external audiences Developed and implemented communication strategies and plans Wrote the ‘What’s New with RDIMS’ monthly newsletter (both French and English) for the Web. Coordinated distribution of communications Develop and present weekly status reports to project manager on training progress initiatives and

provided suggestions and analysis for best practices Updated the RDIMS Quick Reference card (both French and English) Updated the RDIMS training manual (both French and English) Translated all updated RDIMS training documentation Presented briefing notes and final reports to senior level management on training results to

summarize project deliverables and outcomes


Project 18CTA (Transport Canada Agency)

RDIMS Trainer November 2006 – January 2007 (3 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage use RDIMS (IM) and support employees in the transition to a digital information management environment, as well as have an established information architecture that is associated to business needs.

Duties and Accomplishments Delivered bilingual classroom training on RDIMS to groups ranging from 2 to 20 in both French and

English Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Updated information as required

Project 19INAC (Indian and Northern Affairs Canada)

RDIMS TrainerSeptember 2006 – February 2007 (6 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage use RDIMS (IM) and support employees in the transition to a digital information management environment.

Duties and Accomplishments Delivered bilingual classroom training on RDIMS to groups ranging from 2 to 20 in both French and

English Delivered one on one V.I.P. RDIMS training to Senior Executives Delivered one on one post-training RDIMS coaching sessions Informed participants of the Gov’t of Canada Recordkeeping Directives Updated content as required

Project 20Nexient Learning

InstructorJune 2006 – February 2007 (9 months)

Duties and Accomplishments Delivered classroom training presentations to groups ranging from 3 to 15 in both French and English (Refer to the table on page to 10 to view a list of the applications taught to date). Provided one-to-one instruction Provides coaching to individuals Liaison with government client to determine their training needs Reviewed and revised course content/presentations and objectives to meet the client’s training needs

as required Completed all work in both French and English


Project 21PWGSC – Real Property Information Management and Systems

Trainer / Course Designer November 2005 – July 2006 (9 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and use System Request Management Services (SRMS) and Cognos.

Duties and Accomplishments Delivered Building Management Plan (BMP) training to industry professionals Showed Crystal Reports to participants Liaison with programmers to develop User Guides Developed Program Plans documents Developed business process diagrams using MS Visio Analyzed IT standards and project requirements determine types of documents needed for System

Requested Management Services (SRMS) Determined training requirements for System Request Management Services (SRMS) Created User Guide for System Request Management Services (SRMS) Planned, researched and wrote technical artefacts Created Quick reference card (QRC) for Reporting Portal – Metric Studio (Cognos 8 Business

Intelligence tool) Updated the Tech2 application (version 7.6) QRC Participated in finalization of branding and terminology Developed and presented reports to manager to show on-going delivery progress Prepared class room logistics Completed all work in both French and English

Project 22Health Canada

Course Designer / Technical Writer / TrainerSeptember 2005 – November 2005 (3 months)

Project DescriptionEnsure that employees have the skills and knowledge necessary to manage and /use the veterinary drug submission application (VDD).

Duties and Accomplishments Liaison with the department Director General (DG) and industry professionals to assess their training

needs Developed Program Plans documents Analyzed IT standards and project requirements determine types of documents needed Prepared statement of training requirements for evaluation Coordinated review of approaches and materials with business representatives Developed and implemented communication strategies and plans Designed course of VDD application (Oracle database application that manages new veterinary drug

submissions) Developed best practices and processes to develop and deliver VDD knowledge transfer Prepared and tested sample training materials Prepared all VDD training aids/presentations and tools and all VDD training courses (3) Delivered Pilot Training session to senior executives, including DG Updated course content after training pilot Delivered VDD Train the Trainer training to industry professionals Develop and present weekly status reports to project manager to outline continuing training progress

outcomes


Present briefing notes and closing reports providing in-depth project objective results to Project Manager and senior level executives

Completed all work in both French and English

Project 23Elections Canada

Technical Writer / Prepare Course MaterialsApril 2005 – September 2005 (6 months)

Duties and Accomplishments Captured changes for end-users Updates the Revise User Guide to reflect the new version of the application and the database that

contains the Canadian elector information Prepared and tested sample training materials Performed quality assurance testing and review the system and provide feedback Reviewed and re-designed website content and design to ensure compliance with Treasury Board’s

Common Look and Feel (CLF) guidelines Developed and presented weekly status reports to manager for updating program performance.

Specialist in project communications and change management deliverables Specialist in project communications and change management deliverables

Project 24Elections Canada

Technical Support / CoachMarch 2005 – April 2005 (2 months)

Duties and Accomplishments Provided support and coaching to Electoral District office staff in both English and French (Queries

involved systems questions as well as Elections Canada policies and procedural information)

Project 25CTC – Train Canada

Instructor February 2005 – March 2007 (26 months)

Duties and Accomplishments Delivered classroom training to groups ranging from 3 to 15 Provided one-to-one training Provided coaching to individuals Reviewed and revised course content, presentations, and objectives to meet the client’s training

needs Prepare and test sample training materials Write practical technical exercises for student manuals Completed all work in both French and English

Project 26CBIT

InstructorOctober 2004 – March 2007 (30 months)

Duties and Accomplishments Completed classroom set-ups Delivered classroom training to groups ranging from 3 to 15 in both. French and English. Developed best practices and procedures to develop and deliver course training Provided one-to-one instruction Provided coaching to individuals


Reviewed and revised course content, presentations, and objectives to meet the client’s training needs as required

Project 27IBM Canada

Instructor March 2004 – June 2004 (4 months)

Duties and Accomplishments Delivered online training to IBM employees on the World Wide Expense Reimbursement Tool

(WWER) in both English and French Translated course documentation from English to French Developed and presented training reports to manager to keep constant up-to-date status on the

project’s progress Trained delivered to groups ranging from 2 to 120 on Web X

Project 28IBM Training Center (YUL), Montreal, Quebec

InstructorJanuary 2003 – December 2003 (12 months)

Duties and Accomplishments Delivered classroom training to Air Canada employees in both English and French. (Refer to the table

on page 10 to view a list of the applications taught to date). Presented training reports and briefing notes to manager to highlight and analyze project deliverables

Project 29Big Knowledge and Versalys Formation, Montreal, Quebec

InstructorJanuary 2003 – December 2004 (24 months)

Duties and Accomplishments Delivered classroom training to groups ranging from 3 to 15. (Refer to the table on the following page

to view a list of the applications taught to date) Provided one-to-one instruction Presented training reports and briefing notes to manager to highlight and analyze project deliverables

Project 30Polar Bear Corporate Training Solutions, Montreal and Ottawa

Instructor July 2002 – September 2006 (51 months)

Duties and Accomplishments Completed classroom set-ups including classroom scheduling, and hardware and software tools Delivered classroom training to groups ranging from 2 to 15. (Refer to the table on the following page

to view a list of the applications taught to date) Provided one-to-one instruction Provided coaching to individuals Provided on-line training Reviewed and revised course content and objectives to meet the client’s training needs Developed and presented training status reports to manager and senior level executives to illustrate

results and highlight issues with on-going progress Presented training reports and briefing notes to manager to highlight and analyze project deliverables


Project 31Le Centre Periferik, Montreal, Quebec

Instructor / Technical WriterApril 2001 – December 2004 (45 months)

Duties and Accomplishments Identified Statement of Requirements for evaluation Planned and delivered training for individual on various software packages Develop training documentation to meet the client’s requirements on various MS Office and WP

software Planned facility logistics including classroom scheduling and training Developed practical training exercises and processes to adhere to organizational standards Offered technical support and coaching Developed business cases to justify project to evaluate benefit, cost and risk of alternative options

and rationale for the preferred solution

Project 32Sympatico (ISP), Montreal, Quebec

InstructorMarch 1999 – April 2001 (26 months)

Duties and Accomplishments Delivered training to employees of the Technical Support Department on the use and troubleshooting

of Internet Explorer (IE), MS Outlook, Netscape and Netscape Mail on Windows 95, 98, Me, NT4 and 2000

Developed practical training exercises Worked with communication specialist to develop key messages Provided one on one training and coaching Developed and presented training reports to manager and senior level executives on the project’s

progress and status, sighting suggestion and analysis future engagements

TRAINING OFFERED TO DATEApplication* Version LevelBMP (Building Management Plan)

PBMS Suite - PWGSC n/a (custom training)

CCM Mercury Customized for ministerial needs

n/a (custom training)

File Maker Pro 6.0 Beginner, intermediateInternet Explorer 5.0, 5.5, 6.0 Beginner, intermediate,

advancedi-Sight AllLotus Notes 5.0, 6.5 BeginnerMS Access 97, 2000, 2002, 2003, 2007,

2010Beginner, intermediate, advanced

MS Dynamics CRM 2015, 2016 Beginner, intermediateMS Excel 97, 2000, 2002, 2003, 2007,


MS Outlook 97, 2000, 2002, 2003, 2007, 2010

Beginner, intermediate, advanced

MS Power Point 97, 2000, 2002, 2003, 2007, 2010


MS Share Point 2010, 2013 Beginner, intermediate, advanced

MS Visio 2000, 2002, 2003, 2007, 2010 Beginner, intermediate,


advancedMS Word 97, 2000, 2002, 2003, 2007,


Netscape & Netscape Mail 4.7, 6.0, 6.01, 6.02 Beginner, intermediate, advanced

Photoshop 5.5, 6.0 Level 1, Level 2, Tips and TricksProject ManagementQuark Xpress 5.0, 6.5 BeginnerQuatro Pro Beginner, intermediateRDIMS iRIMS , DM 5.0, 5.0.5 Beginner, intermediate,

advancedSharePoint 2010, 2013 Beginner, intermediate,

advancedTrecs CCM Mercury n/a (custom training)Troubleshooting of Internet Explorer

Help Desk employee training n/a

VDD (Veterinary Drug Tracking System)

Oracle database – Health Canada

n/a (custom training)

Visio 2000, 2002, 2003 Beginner, intermediateWeb based learning tool Polarbear web based learning

tooln/a

Windows 95, 98, NT4, Me, 2000, XP, 7, 10


World Wide Expense Reimbursement Tool (WWER)

Web database - IBM n/a (custom training)
