Riva Collaboration Integration for GroupWise Aldo Zanoni CEO, Managing Director Omni Technology Solutions +1 780.423.4200 Ext. 232 [email protected] Riva

Riva Collaboration Integration for GroupWise

Aldo ZanoniCEO, Managing Director

Omni Technology Solutions+1 780.423.4200 Ext. 232

[email protected]

Riva Collaboration Integration Engine

Riva GroupWise Integration

Policy Based Modules and Reports

Riva Applications

Riva CRM and Third-party Integration Strategy

Riva CRM for SugarCRM, Microsoft CRM, Salesforce

Demo / Screenshots

Questions

Agenda

Value Proposition

When you …

- create a new user - add a user to an eDirectory group - move a user to a new container, …

Riva Event Monitor

Wouldn’t be nice if … ?

• add or remove address books to or from the new account

(Address Book Policies)• add or remove calendars and calendar entries (Calendar Policies)• add or remove new and shared folders (Folder Policies)• add proxy access rights to the appropriate account auditor or manager (Proxy Access Policies)• create appropriate rules and a default vacation rule (Rules Policies)

GroupWise Could Automatically …

When you …

- create a new user - add a user to an eDirectory group - move a user to a new container, …

Riva Event Monitor

Wouldn’t be nice if … ?

• create the standard user signature and container disclaimer based on the new eDirectory values (Managed Signatures) • add or remove the user to or from one of more GroupWise Distribution Lists (Dynamic Distribution Lists)• add the user as an authorised sender to Secure Distribution Lists (Secure Distribution Lists)• …

GroupWise Could Automatically …

Use automated policies to have GroupWise manage itself based on connections to eDirectory, GroupWise, leading third-party line-of-business CRMs and ERP solutions

Provide an automated and seamless flow of data based on pre-configured policies: scheduled or event-monitored (one-to-one or one-to-many)

deliver an ideal platform for rapid deployment, flexibility, interoperability, security, scalability, reporting, regulatory compliance or integrated collaboration systems

Riva Satisfies the Long-Standing Need to:

What Needs Does Riva Satisfy

GroupWise: Resource or Regular Account

GroupWise: Resource or Regular Account

SQL: Virtually SQL database.

CRM: SugarCRM, Microsoft CRM, ACT, Salesforce, GoldMine, Sage, SalesLogix

Student Registration System: Blackboard, Banner, Moodle

ERP: Oracle, SiebelPeopleSoft, SAP,

Riva – GroupWise Integration and Automated Content Management

Riva Third-party Integration

Riva is to collaboration content synchronization ......what IDM is to directory values synchronization.

Riva delivers:• Managed Policies• Reports• Managed Applications• CRM and third-party application and database connectors

Source and Destination Objects: Source objects can be a GroupWise resource or account; an eDirectory object or an external third-party application, CRM or database. Destination objects can be one or multiple eDirectory accounts, groups, containers, or GroupWise accounts or post offices.

Riva Platform Overview

GroupWise Collaboration Integration Platform

Riva Managed Policies allow automated management of:

• Calendars• Address Books• Folders • Rules *• Proxy Access• Birthday Reminders• Internet Address Updates• Password Expiration Reminder Emails, …

• Riva Reports:

• eDir Account Audit Report *• Rules Report *• Proxy Access Report• GroupWise Archive Path

Report

Riva Policies and Reports

* Requires GroupWise 7

Riva Managed Policies and Reports

• Shared Calendars Report• Shared Address Book Report• Shared Folders Report, …

Riva Managed Policy Modules allow you manage GroupWise like never before – create policies to automatically manage content in GroupWise user mailboxes.

Riva Reports provide quick and easy access to GroupWise and eDirectory account reporting information that is not easily obtained using standard Novell administration tools or GWCheck.

Riva Managed Applications

Manage GroupWise like Never Before

• Riva Managed Signatures• Riva Dynamic Distribution Lists• Riva Secure Distribution Lists• Riva Event Monitor

• Future Applications:GWMerge, CCUweb, EMU, eControl



Riva’s Managed Applications integrate GroupWise to eDirectory and external applications for GroupWise distribution list and signature management.

RivaTM Managed Signatures allow you to standardise and enforce user signature content by pushing eDirectory values into each user signature. Includes support for specific department or group-applied disclaimers. Provide local language disclaimers for international companies.

Riva Managed Signatures

Managed Signatures

eDirectory Values

{First} {Last}{Title}, {Department}{Company}(URL Text)Office: {Phone}Fax: {Fax}Mobile: {Mobile}{Blank line}{Italian container disclaimer}

Managed Signature

Teruel CarasscoDirector, Global Sales and Channel StrategyOmni Technology Solutions Inc.www.omni-ts.comOffice: +1.780.423.4200 Ext. 232Fax: +1.780.423.4711 Mobile: +1.780.707.0099

Le informazioni contenute in questa comunicazione e gli eventuali documenti allegati hanno carattere confidenziale e sono ad uso esclusivo del destinatario. …

RivaTM Dynamic Distribution Lists allow you to:

• Populate GroupWise Distribution Lists with members from one or more eDirectory groups (nested groups)

• Use multi-value LDAP queries to create Dynamic Distribution Lists from eDirectory or LDAP queries to a external third-party applications

• "department" is W, “title" is X, "position" is Y and "manager" is Z

• Never have to worry again about distribution list accuracy or manually adding members to GroupWise distribution lists

Riva Dynamic Distribution Lists

Dynamic Distribution Lists

RivaTM Secure Distribution Lists allow you to:

• Configure which accounts are authorised to send email to secure GroupWise distribution lists

• Completely hide distribution list members (regulatory compliance)

• Include external email addresses in your system distribution lists by linking GroupWise distribution lists to:

• CSV files• CRMs and other third-party applications• Database queries

• Never have to worry again about unauthorised users sending emails to sensitive or large distribution lists

Riva Secure Distribution Lists

Secure Distribution Lists

Riva's CRM / ERP and Third-party Integration Strategy for GroupWise integrates data from virtually any third-party database, CRM, ERP, business process, HR, custom application or student management system into GroupWise.

Key Value: “Bi-directional dynamic synchronisation of data from virtually any source…to any GroupWise destination, based on one-to-one or one-to many policies.”

Riva Third-party Integration

Third-party Integration Integration

Riva CRM Integration for GroupWise

• Clientless (no GroupWise client dependencies)

• Compatible with GroupWise running on all server platforms

• No new infrastructure or firewall changes required

• Transparent to GroupWise and CRM

• Complete platform for third-party Integration

• Riva Desktop Edition version 1.3 is compatible with Windows, Macintosh and Linux desktop operating systems

Complete Platform for CRM Integration

Riva CRM Integration for GroupWise

• SugarCRM (Community, Professional and Enterprise Editions)

• Microsoft CRM

• Salesforce CRM

• Other CRMs as required

Riva CRM Desktop and Enterprise Editions

Enterprise Edition – Multiple account support using GroupWise and CRM Trusted Application

Desktop Edition – Single account, no server softwaresoftware required

• Supports all GroupWise clients including Linux, Mac, Windows, WebAccess, BES and GMS clients

• Bi-directional synchronization for: appointments, phone calls, tasks, and notes,

• Transparent synchronisation of address book contacts, accounts and organizations

• Tasks marked as completed in any GroupWise client are marked as completed in the CRM

See: www.omni-ts.com/crm-integration

Riva CRM Desktop and Enterprise Editions

• Synchronisation of opportunities,quotes, projects and cases from CRM to GroupWise

• Riva ConnectBar allows the user to Review, Edit and Delete opportunities, quotes, projects and cases directly from the GroupWise client

• Riva DropFolders and SmartConvert allow you to convert customer emails into new CRM data – accounts, contacts, opportunities, quotes, projects, cases, tasks and appointments – directly from GroupWise*

• Choose between transparent and user-initiated email synchronization*

•See: www.omni-ts.com/crm-integration

*Requires Version 1.5

Desktop Edition Public Beta Testing (NOW!)Bi-directional, transparent synchronisation of address books, appointments, notes, tasks and opportunities between GroupWise

and SugarCRM, Microsoft Dynamics CRM and Salesforce CRM

Proposed Ship Date for Desktop Edition and Closed Beta Start Date for Enterprise Edition (February 4, 2008) Runs on Linux, Macintosh and Windows desktops

Proposed RC1 of Enterprise Edition (Late February 2008)

Proposed Ship Date of Enterprise Edition (Late March 2008)

Riva CRM Integration Road Map

Feedback Required!

www.novell.com/coolsolutions/feature/19834.html

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Customer Impact

We need your feedback. To help guide our development work and determine what CRM / ERP platform should be our next target, please fill out the questionnaire at:

Immediate Impact

Single platform to manage Automatic and Event-based GroupWise Policies and Reports that deliver policy-based GroupWise content and account management like never before

Deliver event-based Secure and Dynamic GroupWise Distribution Lists and Managed Signatures with Riva Applications

Synchronise CRM and GroupWise information with Riva CRM (email, appointments, tasks, notes, address books, opportunities)

Push staff work and project schedules from third-party applications and databases into GroupWise

Immediate Impact

Riva Third-Party Integration Priorities

Create additional CRM and ERP connectors to integrate calendaring, workflow, contacts and email

Integrate Riva's Event Monitor into third-party applications to implement event-driven policy execution

Add GroupWise Companion connectors to integrate email merge and other Companion Applications

Provide a Riva Software Development Kit for third-party developers

Allow CCUweb (public GroupWise calendars to the web, EMU (Bulk Account Creation and management), eControl (Web-based, “ZERO-Rights” help desk application) and other Omni applications to consume Riva services

Develop additional policies and reports based on customer requests (on-going)

Riva Road Map Priorities

Riva Screenshots

Value Proposition

Managing Connections


Managing Riva Policies


Riva Common Calendar Update














Riva eDirectory Account Audit Report


Useful Riva Links

Riva Home Page

Product Overview

Modules and Reports

Features and Benefits

System Requirements

News and Articles

Documentation

Riva Policies

www.omni-ts.com/integration

www.omni-ts.com/integration/overview.html

www.omni-ts.com/integration/details.html

www.omni-ts.com/integration/features.html

www.omni-ts.com/integration/requirements.html

www.omni-ts.com/integration/news.html

www.omni-ts.com/documentation/messaging/

Riva Policies

Questions?For more information on the Riva Collaboration Integration Platform for GroupWise, contact Omni at

+1 780-423-4200 or [email protected]

Questions?For more information on the Riva Collaboration Integration Suite, please contact Omni at +1 780-423-4200 or [email protected]

Contact Us

Aldo ZanoniCEO, Managing Director

Omni Technology Solutions+1 780.423.4200 Ext. 232

[email protected]

Documents

Riva Collaboration Integration for GroupWise Aldo Zanoni CEO, Managing Director Omni Technology Solutions +1 780.423.4200 Ext. 232 [email protected] Riva