RICHA VERMA Tel: +917838700745Email: richaver87@gmail.com

Objective

Seeking assignments in IT/Networking Engineering/Change Management/Problem Management/Incident Management/Network WAN/Telecom/ISP/ITIL with a growth oriented organization.

Career Conspectus

A dynamic professional with 6+ years of rich experience in Network Management, Operations/Service Management.

Adept at cross-functional coordination with numerous teams, project planning, scheduling and implementation.

Exceptional communication with distinguished abilities in leading teams for developing procedures and service standards for business excellence.

Completed ITIL Foundation V3 & ITIL SO & CSI

Certifications

Ciena (Transmission) Product Training 54xx and 6500 in Jan 2015 ETCP-102 for Redback - Certified in May 2013 CISCO CCNA Certified (640-802) in 2012 (CISCO ID: CSCO12197284) MPBN, GSM Basics certification from Ericsson. 3 Weeks Training on Programming Basics, IP Basics & Telecom Basics (2G & 3G) in Ericsson India

Global Pvt. Ltd, Noida in Dec’11. Certified Training on ISO 9001:2008, ISO 27001, General Information Security, Introduction to ISO 14001

(EMS), Quality Fundamentals, TL9000 from Ericsson India Global Pvt. Ltd, Noida in Nov’11. STG Certified for Programming in ‘C’ & C++

Work Experience (In Reverse Chronological Order)

Working as an Sr. Executive in IM-Customer in Network Operation Centre of BHARTI AIRTEL LTD., CP- 05, Manesar, Gurgaon (Haryana) since January '14JOB PROFILE:

Looking after NLD (national long distance) network of Bharti Airtel all over India based on SDH and DWDM Technology.

FAULT MANGEMENT: Restoration of unplanned service affecting outages in network providing resolu-tion to the customer in a given timeline (SLA) for the circuits (E1, DS3, and STM-1, 4, 16).

Drive prompt restoration of network through coordination with NOC, O&M teams and external vendors within 30 minute.

Provide RFO and status updates to customer on raised trouble tickets on a regular basis.

Avoid repeat failures in network.

Provisioning and Testing of E1’s, DS3, STM-1,4,16 & Ethernet paths as per the requirement. We have different Internal & External Customer (MOBILITY, TELEMEDIA & CORPORATE) for both SDH

& Ethernet Links. Working on Trouble Ticket System links REMEDY & eCRM to resolve the customer complaints end to

end. Solving Critical issues such as Latency, Errors, Packet Drops & MSP Testing.

Project : Do analysis of all OSLA SR’s for AB and responsible to maintain and correct SLA keep-ing few standards which needs to be followed , coordinating with other stakeholders within the given timelines.

TECHNICAL SUMMARY :

Skills Tools

Network Management Systems Preside Nortel (NMS, EMS/EC1), ECI NMS/EMS Light Soft, Tellabs (Network Manager), Alcatel (RM-NM Browser).

Technologies SDH, ETHERNET , DWDM, ASON Technology, MOT,Networking KnowledgeVendors Nortel (TN-1X,TN-1C,TN-4XE,TN-16XE)

ECI (XDM-100,XDM 1000,XDM-2000,XDM-300,BG-20, BG-40, BG-30, BG-64)Alcatel( 1660,1626LM,1678)Tellabs( 6340, 6350, 6370)

Worked as Sr. Engineer with Tulip Telecom and IT Services , Okhla (Oct Oct ’’20132013 – Jan 2014)Jan 2014)

Network Executive NOCDesignation: Network Engineer-Infrastructure support and service backbone team (ISS/Telecom)Profile:

Responsible for managing configuring and troubleshooting Pops & Backbone Infrastructure.

Carry out/assist and planning implementation of network changes as per the requirement of

customer through CRF (Change Request Form).

Responsible for North- Downstream NOCs & Base Stations Network Traffic.

Managing the Tulip Core networks using dynamic routing protocols (OSPF, BGP).

Management of Pops through Network Monitoring Tools( What’s UP Gold & Orion Solaris)

EricssonEricsson GlobalGlobal IndiaIndia Pvt.Pvt. Ltd,Ltd, NoidaNoida (JulyJuly’’20092009 – Oct’2013 )) Problem Problem ManagementManagement :: (March 2012 – Oct’2013) (March 2012 – Oct’2013)

Reviewed and Identified Problems from Incident Tickets working with Incident Manager. Developed key metrics measuring effectiveness of Problem Management. Participated in business communication process regarding new problems. Defined problem management processes and procedures were adhered to by staff. Provided MI relating to the problem management process. Identified and participated in opportunities to improve service quality and efficiency.

Key Deliverables:

Problem Manager is responsible for managing the life-cycle of all Problems over all involved suppliers. Performs supplier Problem Record reviews where required. Tracks the progress of all Problem Records to ensure they are actively moving through the Problem

Management Process.

Examines work queues for suppliers in jeopardy of missing service agreements. Consults for regular review of service level agreement (SLA) performance data. Executes collaboration between stakeholders where appropriate. Facilitates communication with clients,

team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items.

Arbitrates bouncing Problem records between suppliers and assumes control. Reviews operational Problem Management Performance Measures to ensure effectiveness and efficiency of

the Problem Management Process and makes recommendations for improvement. Chairs quality and operational meetings with suppliers. Resource planning (load balancing) to ensure adequate resources are available to meet the problem

investigation demands in case of collaboration requirements. Identified Customer pain points & formulate plans to expedite the resolution in problems by involving

suppliers. Identify and recommend problem management improvement initiatives, including tools and systems. Ensuring the Problem Management process is fit for purpose. Provide feedback on the effectiveness and

end-to-end Problem Management Process workflow to the Process Manager. Managing Internal Ericsson Business. Onsite transition of internal Ericsson business from HP. Ensure the recovery of service is proceeding in a timely and efficient manner. Took training for other team members in India. Responsible for doing the Quality Review of the Problem Tickets. Responsible to interact with various levels of management, operations, technicians and the end users. Managing escalations (Text, Email & phone).

AsAs “ “IPIP SecondSecond AssuranceAssurance LevelLevel Engineer-Engineer-” ” withwith EricssonEricsson GlobalGlobal IndiaIndia Pvt.Pvt. Ltd,Ltd, NoidaNoida (Dec(Dec’’20102010 – – MarchMarch’’2012)2012)

Member of Packet Backbone network team and Packet Core, handling Bangladesh, Vietnam, Baraka and Ziggo network.

Operation & Maintenance, solving customer request cases and reporting according to processes. Troubleshooting of Redback and Cisco routers, Extreme switches. Done Acceptance Testing. Ensuring the timely closure of TT (trouble tickets) & successful implementation of CRs rose to our team. Ensuring Backbone and other CS & PS nodes (MSc, BSc, MGw, RNC, SGSN, GGSN and BTS) connectivity

with MPBN network. Overall Roles & Responsibilities: Handling networks consisting of Extreme Switches BD 8806 etc. Ericsson Redback SE-1200, SE-800, SE-

600, Cisco Routers 2800, 3800 etc. Provide 24 x 7 Technical Supports for Ericsson Global NOC for Various Telecoms operator. Configuration and maintenance of routers & switches. MPBN, MPLS, QOS, and exposure of IP routing Protocols like OSPF, BGP. Support to Project Team in implementation of new nodes with AT. Handling emergency situation and quick recovery from emergency situation.

AsAs “ “NetworkNetwork EngineerEngineer – – VASVAS andand MPBNMPBN” ” (Jul(Jul’’20102010 -- DecDec’’2010)2010) Real-time monitoring of Gb link & various VAS nodes on Linux based platform. Health Check of VAS Nodes like Routers, GGSN, SGSN, WSMS, SMSC, MCN, EIR etc. Monitoring of alarms for Site Routers and Switches, Firewalls through Netcool. Monitoring of MRTG graph links and checking the connectivity of all the nodes. Participating for Performance Analysis to achieve Minimum Network Downtime as per agreed SLA’s Recommend timely actions and solutions to customer service requests. Handling of Customer complaints forwarded by different TSG teams regarding GPRS related problems. Responsible for Regular Health Checkups of Network Generating TT/WO for Fault cases and Coordinating with other teams for Closure Knowledge of Linux Commands.

AsAs “ “NetworkNetwork EngineerEngineer -- FaultFault ManagementManagement” ” (Jul(Jul’’20092009 -- JulJul’’2010)2010)a) Incidence Management Constant interaction with the Alarm Surveillance Engineers.

In case there is a MIN (Major Incidence), informing the BO and initiating a Technical and Management Bridge.

Raising TT’s to the Circle and BO. If fault cannot be restored remotely, assigning WO to Field Engineer. As soon as the incident is closed, circulation of the incident summary.

b) Preventive Maintenance / Performance Management Daily and Weekly BSC Health Checkup Alarm Analysis Tracker Circle wise top 10 Outage analysis trackers.

c) Change Management Performing Alarm Clearance activities, both Service Affecting & Non Service affecting.

IT Skill Set Operating Systems :

Ubuntu, Windows 98/XP Professional/Vista/7, Linux , MS Excel .

Tools : ER (BMC Remedy), OSS, HP-NNM, RADII, TeMIP, Netcool, X-Windows, HP-OVPI, HP-OVO, Putty, Secure CRT, Secure Shell, etc

Academic Pursuits

Bachelor of Engineering (B.E.) in ECE from Lingaya’s Institute of Management & Technology, Faridabad affiliated to Maharshi Dayanand University, Rohtak [Batch 2005-2009] with 69%.

12th from K.L. Mehta Dayanand Public Senior Secondary School, Faridabad (Haryana) affiliated to Central Board of School Education, with 67% marks in 2005.

10th from K.L. Mehta Dayanand Public Senior Secondary School, Faridabad (Haryana) affiliated to Central Board of School Education, with 69% marks in 2003.

Extra-Curricular Activities & Achievements

Awarded Global Innovation prize in Ericsson 2011. Awarded certificate in Tech Mania for Power point Presentation in 2009.Awarded certificate for group D

curriculum by NIIT Awarded certificate by Bharat Vikas Parishad, Faridabad (Haryana) in Rashtriya Samuhgaan Pratiyogita

2003 & 2004. Active Participation in Antaakshari in Zest, 2006 (Lingaya’s Institute). Awarded for Antaakshari in Ericsson, office premises on 24 Sep 2010. Member of Discipline Committee in Zest-2009. Member of Controls Committee in Alumni Meet-2009. Member of Reception Committee in Orientation Program- 2006.

Personal Information

Father’s Name - Pradeep Kumar Verma Date of Birth - May 11, 1987 Nationality - India Marital Status - Single Language - English, Hindi Passport - Available

Place: Faridabad (Richa Verma)