RichardSherman_2016

RR ICHARDICHARD S SHERMANHERMAN 2313 Portafino Avenue, Southeast, Rio Rancho, New Mexico 871242313 Portafino Avenue, Southeast, Rio Rancho, New Mexico 87124 505.217.8274505.217.8274

[email protected]@gmail.com

NNETWORKETWORK M MANAGERANAGERDetail- and results-oriented professional with extensive experience in the fields of information technology, project management, and network management. Adept at directing all aspects of IT resource management; system analysis and administration; network configuration; software license management; and computer security. Highly capable of managing multiple projects simultaneously while sustaining budget, schedules, and product quality. Armed with outstanding written, oral, and interpersonal communication abilities; complemented with organizational and time management skills.

C A R E E R - R E L A T E D E X P E R T I S E

IT Project Management | Network Security | Disaster Preparedness and Recovery | Superior CustomerIT Project Management | Network Security | Disaster Preparedness and Recovery | Superior Customer SupportSupport

SharePoint Administrator | Asset Life Cycle Management | Network Account Management | Computer LifeSharePoint Administrator | Asset Life Cycle Management | Network Account Management | Computer Life Cycle ReplacementCycle Replacement

Records Management | Staff Coordination, Training, and DevelopmentRecords Management | Staff Coordination, Training, and DevelopmentP R O F E S S I O N A L E X P E R I E N C E

RRIOIO G GRANDERANDE C CREDITREDIT U UNIONNION, NM (2014-P, NM (2014-PRESENTRESENT))Information Technology Manager 2014–PresentOversees all areas of information technology for the Rio Grande Credit Union; along with system administrator and two technicians. Provide network and computer support to more than 100 employees in five locations. Play a key role as IT manager, responsible for providing governance in the creation, evaluation, and management of network policies on an annual basis to ensure completeness and accuracy. Thoroughly assess current trends and technologies for strategic initiatives to align with company goals and mission statements. Work closely with vendors to ensure updated contracts; while negotiating new or renewal of contracts to improve provision of services. Interface with vendors on new initiatives and technologies to ensure they meet the credit union's requirements and current structure of the network. Establish baseline and network security requirements through auditing and vulnerability tools to remediate and reduce exposure to threats. Perform network security triad; confidentiality, integrity, and availability. Conducts baseline and tests network availability through quarterly tests to ensure system redundancy as required. Manages disaster recovery to ensure business continuity in the event of austere conditions. Guarantees the availability of all network equipment and services to meet employee’s needs. Expertly handle Hyper-V environment, network storage, and all applications running on local servers to ensure current software versions and all patches and updates are applied on a weekly basis. KEY HIGHLIGHTS:

Engineered and managed network upgrade from copper to fiber resulting in network bandwidthEngineered and managed network upgrade from copper to fiber resulting in network bandwidth increase by factor of 3—zero downtime achievedincrease by factor of 3—zero downtime achieved

Succeeded in increasing network resilience by enhancing public circuits for failover purposes and re-Succeeded in increasing network resilience by enhancing public circuits for failover purposes and re-engineered backup solutionengineered backup solution

Transitioned core servers to secure, environmentally controlled collocation facility to protect creditTransitioned core servers to secure, environmentally controlled collocation facility to protect credit union assets, monitored and patrolled 24/7 by on premise security and NOC personnelunion assets, monitored and patrolled 24/7 by on premise security and NOC personnel

Reduced server hardware from 18 to 3 servers by virtualizing network environment whileReduced server hardware from 18 to 3 servers by virtualizing network environment while increasing network response times and eliminated security risks of branch serversincreasing network response times and eliminated security risks of branch servers

Led the implementation of disaster recovery and resilience by developing a two solution backupLed the implementation of disaster recovery and resilience by developing a two solution backup plan ensuring server availability—on premise and cloud virtualization solution-servers alwaysplan ensuring server availability—on premise and cloud virtualization solution-servers always available-zero downtimeavailable-zero downtime

KKIRTLANDIRTLAND A AIRIR F FORCEORCE B BASEASE, NM (2001–2013), NM (2001–2013)Chief, Cyber Systems | Network Manager 2008–2014Effectively directed a consolidated IT department with 41 personnel including 8 computer repair technicians, 22 contractors, 9 knowledge operations personnel, and 2 network security managers responsible for providing tier 1 and 2 level supports. Took charge of developing policy and standards for customer service, network security, computer life cycle replacement, help desk functions, records management, and privacy act management. Oversaw the utilization of data-at-rest security solution to prevent data loss of all laptop and external hard drives encrypted. Built and sustained working relationships with numerous technology vendors. Served as the SME for SharePoint administration and configuration; and instructed administrators in resolving issues.KEY HIGHLIGHTS:

Displayed outstanding efficiency in administering annual budget of $500K for network upgrades,Displayed outstanding efficiency in administering annual budget of $500K for network upgrades, computer replacement, and personnel trainingcomputer replacement, and personnel training

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Integrated customer service callbacks to ensure computer issues were resolved which greatlyIntegrated customer service callbacks to ensure computer issues were resolved which greatly improved customer trustimproved customer trust

Spearheaded the implementation of technical strategy for network equipment refresh to ensureSpearheaded the implementation of technical strategy for network equipment refresh to ensure that the equipment did not exceed life expectancythat the equipment did not exceed life expectancy

Formulated disaster recovery alternate site plan which resulted in preventing data loss andFormulated disaster recovery alternate site plan which resulted in preventing data loss and ensured availabilityensured availability

Guided the completion of network connection upgrade resulting to significant increase inGuided the completion of network connection upgrade resulting to significant increase in throughput from 3mbps to 15mbps to remote site at no costthroughput from 3mbps to 15mbps to remote site at no cost

Successfully secured $55K annually through the progressive reduction of BlackBerry devices by 46Successfully secured $55K annually through the progressive reduction of BlackBerry devices by 46 as well as by limiting the use to those in command decision rolesas well as by limiting the use to those in command decision roles

Initiate the submission of recommendation to the Air Force for the migration to a virtual desktopInitiate the submission of recommendation to the Air Force for the migration to a virtual desktop infrastructure (VDI) environment through the implementation of cost culture conscious programinfrastructure (VDI) environment through the implementation of cost culture conscious program

Led the transition from PC-based environment to thin client environment which has the potential toLed the transition from PC-based environment to thin client environment which has the potential to save taxpayers more than $60K annually in energy reduction and $237K in life cycle replacementsave taxpayers more than $60K annually in energy reduction and $237K in life cycle replacement costscosts

Pioneered the development of ready-carry-tool bags with critical equipment for efficientPioneered the development of ready-carry-tool bags with critical equipment for efficient completion of multiple tasks from wiring to computer repairscompletion of multiple tasks from wiring to computer repairs

Significantly decreased on-site time by 32%, thus improving the efficiency and decreasingSignificantly decreased on-site time by 32%, thus improving the efficiency and decreasing customer downtimecustomer downtime

Wing Equipment Computer Custodian 2006–2008Sustained consistency of equipment with end-of-life expectancy while ensuring adequate network equipment availability for customers. Assumed full accountability in determining outdated and technically inferior computer equipment by identifying age of equipment.KEY HIGHLIGHTS:

Strategically regulated $4.2M worth of computer assetsStrategically regulated $4.2M worth of computer assets Provided expert oversight to 22 equipment custodians within more than 27 facilities; and held theProvided expert oversight to 22 equipment custodians within more than 27 facilities; and held the

responsibility for ensuring equipment accountability with no lossresponsibility for ensuring equipment accountability with no loss Administered budget of $300K annually through timely replacement of equipment coming up onAdministered budget of $300K annually through timely replacement of equipment coming up on

end-of-lifeend-of-life

Information Management | Functional Manager | Master Sergeant 2003–2006Served as the wing senior master sergeant responsible for overseeing and analyzing 55 information managers and information systems technicians. Maintained coordination of training and certification for 55 network administrators which resulted to the completion before the Air Force suspense.KEY HIGHLIGHTS:

Led the development and facilitation of training program to render assistance for new and existingLed the development and facilitation of training program to render assistance for new and existing 55 personnel55 personnel

Played a key role for the success of 55 Personnel to receive COMPTIA A+ or Sec+ certificationsPlayed a key role for the success of 55 Personnel to receive COMPTIA A+ or Sec+ certifications which boosted the confidence of technicians dramaticallywhich boosted the confidence of technicians dramatically

Executed the implementation of help desk ticket tracking management program to ensure no ticketExecuted the implementation of help desk ticket tracking management program to ensure no ticket loss and reduced wait timeloss and reduced wait time

Successfully closed 1,000 trouble calls on a monthly basis which led in preventing the loss ofSuccessfully closed 1,000 trouble calls on a monthly basis which led in preventing the loss of customer service requests-resolution up 29%customer service requests-resolution up 29%

Earlier position held:Information Management | Client Systems Technician | Technical Sergeant 2001–2003

E D U C A T I O N

Coursework toward Master’s Degree in Cyber Security | Expected completion date: 2016UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, ADELPHI, MD

Master of Arts in Information Technology Management | 2007 - WEBSTER UNIVERSITY, WEBSTER GROVES, MO

Bachelor of Science in Information Technology Management | 2005 - UNIVERSITY OF PHOENIX, ALBUQUERQUE NM

Associate of Science in Information Management | 2004 - COMMUNITY COLLEGE OF THE AIR FORCE, ALBUQUERQUE NM

T R A I N I N G

Completed Acquisition 101 course, Fundamentals of System Acquisition Management-Section 305 | 2012COMPTIA Security+ Certification | 2010

Air Force Senior Leadership and Management Course by Correspondence | 2004Page 2 of 3



3A0X1 Functional Manager | Course, Scott Air Force Base | 2004Information Management Specialist 3, 5, and 7-level courses | 2001

Leadership and Management 6-Week In-Residence Training Course | 2001A W A R D S A N D H O N O R S

Wing Civilian of the Year, CAT IV | 2009Wing Civilian Information Manager | 2006

Meritorious Service Medals (2) | 2004; 2006

Air Force Commendation Medals (3) | 1990-2006

Air Force Achievement Medals (2) | 1986-2006

Air Force Longevity Service Medals (5) | 1986-2006

Air Force Outstanding Unit Awards (4) | 1986-2006

Air Force Good Conduct Medals (7) | 1986-2006

Wing Non-Commissioned Officer-in-Charge, Information Manager | 2003

National Defense Service Medal | 2001Global War and Terrorism Service Medal | 2001Overseas Long Tour Ribbons (2) | 1996-2001

United States Air Force Non Commissioned Officer Professional Military Graduate (2) | 2004 - 2005

Small Arms Expert Marksmanship Ribbons (2) | 1986-1987Air Force Training Ribbon | 1986

A F F I L I A T I O N

Help Desk Institute (HDI) | Information Systems Audit and Control Association (ISACA)

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RichardSherman_2016