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RicardoFlores3011SouthTrumbullAvenue,Chicago,IL60623
(773)642---3317|[email protected]
ObjectiveAccomplishedanalystseekingtoleverageextensivebackgroundinoperationalprocedures,userservices,teamworkrelationsandbenefits
administrationinacommunitysupportspecialistposition.Extremelymotivatedforcommunitydevelopment goalsandeagertocontributetoan
organization’seducationalandresourcesupport initiatives.
EducationStudent,DePauwUniversity Greencastle,IN
August2010–May2014
BachelorofArts,Major:Sociology
ExperienceServiceDeskAnalyst,BlueCrossBlueShieldAssociation Chicago,IL
June2014–Present
- CoordinatinginquiriesthatarereceivedfrominsurancecompaniesandtheBlueHealthIntelligence organization
- Determiningtheapplicablesupportworkgrouptoresolveandcompletedatarequestssubmittedby customers
- Facilitatingrequiredbusinessapprovalstofinalizescheduledmaintenancesandrequestedsystem outages
- ManagingthebusinessprocessoftheNationalDataWarehousethroughweb---basedapplications
- CommunicatingtheNationalDataWarehouseoperationscalendarthatisdistributedtoinsurance plans
- Preparingexecutiveandoperationalstatusreportsthatareprovidedtoseniormanagement
StudentTechnologySupportConsultant,DePauwTechnologyHelpDesk Greencastle,IN
September2011–May2014
- Providetechnicalsupporttostudents,faculty,andstaffmembers
- Moderatestudenttelephonecustomerservice
- Superviseincomingemployees,andadvisethemoncustomerserviceandsupport training
RegionalEventCoordinator,LambdaSigmaUpsilonLatinoFraternity Inc. Greencastle,IN
November2012–Present
- Executechapterbudgetsandvouchersubmissionstocashreceiptsofficeof university
- Promotecommunityserviceeventswithlocalbusinesses,andcitymayor
- Implementplanning,workshopfacilitations,andnetworkingpublicationswithstudents,faculty,and staff
- CoordinatebudgetproposalstotheAllocationsBoardofDePauwUniversity
- Designwebsiteandadvertisementsforcampusevents
LitigationTechnologySupportIntern,Kirkland&Ellis,LLPChicago,ILJune2012–August2012
- Systematizebillingandinvoicesforchargedbackinventoryto lawyers
- Coordinateanonlinedatabasetrackingsystem
- Assistsupervisorwithhardwareandsoftwaredevelopmentforattorneys,andmaintainedtechnologyin conferencerooms
InformationTechnologyAssociatesProgram,DePauwUniversity Greencastle,INAugust2010-May2011
• Obtainadministrativerolesincustomerserviceandsupport
• Engageinlearningusing,andcreatingthelatestinformationtechnologiesmethods
• Enhancetechnicalfluency,leadershipabilitiesandinterpersonalskillsthroughtrainingsandon-campusinternships
• AchievethestandardoperationsprocedureswithinDePauwUniversity’sTechnologyCenter,HelpDesk,andMediaServices
• Collaboratewithfacultymemberstoprovidecourse-relatedtechnologytrainingswithinworkshops,openlabs,andclientbasedsupport
StudentAssistant,LittleVillageLawndaleHighSchool Chicago,ILJune2010-August2010
• ManagedMicrosoftandMacintoshcomputerlabsacrossthehighschoolcampus
• Exchangedinformationwiththetechnologycoordinatorregardinghardwareandsoftwareimprovements
VolunteerExperienceAthleticsDepartment,GloriaJ.ParksCommunityCenterBuffalo,NYJanuary2014–February2014
- Implementphysicalresourcesandmaintainadministrativesupport
- Negotiatesportschedulesandcommunicateupdatesaboutthephysicalstatusofmembers
- Coordinatethedistributionofequipmentalongwithphysicalactivities
YouthDevelopmentProgram,EnlaceChicagoChicago,ILJanuary2013–February2013
- Managecommunitystreetcleanupsandfamilyworkshops
- Promoteinformationregardingfamilysupportservicesandopportunities
- Implementstrategiesforimprovedparentengagement
