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RHONA HUTCHONDIRECTOR, HARVEY NASH
TWEET TONIGHT USING
#hnciosurvey
AGENDASURVEY FINDINGSAlbert Ellis CEO, Harvey Nash
PRESENTATIONSKhalid Rafiq Head of Technology & Data, Morgan Stanley
Gavin Dutch Chief Executive Officer/Founder, Kotikan Limited
PANEL DISCUSSIONJames Varga Chief Executive Officer, MiiCard Limited
Claudette Jones CIO, City of Edinburgh Council
Christian Arno Managing Director, Lingo24
Tom Ray Head of operations, Cloudreach
ALBERT ELLISCEO, HARVEY NASH
The CIO Survey
2400 participants20 countries$140bn IT spend14 years of data
current climateNews
24 HeadlinesThe crisis continues Apple share price jump Social Media worth millions
return to growthGrowth in budgets
return to growth
Make MoneySave Money
CEO priorities
shift in prioritiesMobile solutions 21% 14% 7%Security and resilience 17% 13% 4%Social media & consumer interaction
17% 11% 4%
Business relationship management 22% 21% 1%
Development 20% 19% 1%
IT strategy 20% 19% 1%
Compliance 8% 7% 1%
ERP 11% 10% 1%
Technical architecture 29% 28% 1%
Enterprise architecture 35% 34% 1%
Service management 12% 12% 0%
Testing 17% 17% 0%
Outsourcing 8% 8% 0%
Business analysis 34% 35% -1%
Project management 29% 30% -1%
Change management 20% 22% -2%
2012 2011 Change
shift in priorities
Saving costs & improving efficiencies 62% -4%
Stable IT performance 61% -3%
Improving business change 48% -6%
Innovation / revenue growth 37% -3%
Business intelligence 37% -2%
Compliance 25% -9%
Improving time to market 25% 9%Enabling mobile commerce 22% 5%M&A 15% 3%Social media 9% 1%Green IT 7% -3%
2011-12 change2012Priority
CEO influenceUtility IT Decision to
outsource ITDriving revthrough IT
Driving Business change
% CIOs indicating ‘strong’ influence on CEO
positioned for growth?
Right skillsDiversityDigitalCEO relationship
fracture # 1Skills Shortage
fracture # 2CIOs by gender
WomenMen
2005 2012
fracture # 3Who Controls
Digital?
fracture # 4
The contentedCIO?
The future CIOFocused on business growthUnderstands the businessQuantifies the riskDigital expertCommunicator
KHALID RAFIQHEAD OF TECHNOLOGY & DATA, MORGAN
STANLEY
For internal use only
Global Footprint, with Local Presence
Khalid Rafiq
8 November 2012
Background
Global Footprint
Local Presence
Key Observations
Agenda
24
“ Morgan Stanley's mission is to deliver the finest financial thinking, products and execution in the world. Our people's integrity and excellence, their intellect and skills have made Morgan Stanley a global leader. And our heritage of doing ‘first-class business in a first-class way’ continues to inspire us.”
Global Footprint…
Mission Statement and Business Principles:
Core values instruct us to:
Dubai
Budapest
Sydney
TorontoSan Francisco
LondonParis
Frankfurt
Hong Kong
Tokyo
Taipei
Singapore
SeoulMadrid
Moscow
São Paulo
Mumbai
Shanghai
Johannesburg
Menlo Park
PurchaseNew York BrooklynJersey CityPrincetonWest ConshohockenLong Island CityWarren
Milan
Montreal
AtlantaBaltimore
Glasgow
Salt Lake City
Orlando
Zurich
Melbourne
Mexico City
IrvingPhiladelphiaDurham
Tampa
Oakbrook Terrace
ChicagoSanta Monica
SeattleVernon Hills
2002 2003 2004 2005 2006 2007 2008 2009 20100
2,500
5,000
7,500
10,000
12,500
15,000
17,500Over 7,000 FTEs
World Class Capability
Client Service Quality
Risk Control
Commercial Pricing
Teamwork
Population in 24 Countries and 99 Cities
Employees
Contingent Labor
Put Clients First
Give Back
Do The Right thing
Lead with Exceptional Ideas
25
Local Presence…
GLOBAL CONSISTENCY
LOC
AL
FLE
XIB
ILIT
Y
Global Governance connects the two
Guiding Principles which create the desired employer brand and overall efficiencies are best set globally
Firm Wide Goals Cascade
‘FED EX’ Days
Technology Innovation Days / ‘Innovation Lab’
Graduate Recruitment
Learning & Development
Lateral Hiring
Local Vendor PSL
Scottish Universities – Rel. Mgmt Local Training
Schedule
Functional & Office Specific Goals
Pioneer Prime Principles / Commerce Model
Technical Architecture / Data Model Design
26
Key Technology Observations
• Scale Versus Concentration
• Cost Perception versus Value Proposition
• Proximity to London / True ‘near shore’
• Re-visit technology education at ‘Grass Roots’ for Primary and Secondary education
• Graduate Talent Pool / University Ranking Drivers
• Lateral Talent: ‘in- & out- bound’ flows
• Technology Start-ups / Technology companies
• Multiple technology cities or ‘one technology region’
• Further investment in infrastructure
GAVIN DUTCHCHIEF EXECUTIVE/FOUNDER KOTIKAN LTD
Harvey Nash Global CIO Survey
8th November 2012
Success in MobileGavin Dutch
Managing Director
“Users reported greater frustration from experiencing a transaction problem on a mobile device than being stuck in traffic” – TeaLeaf, Mar 2011
“98% of users stressed that performance matters” – Apigee, Nov 2012
Swiss Army Knife Photo
Distracted user photo
Prototyping
• Why prototype– Mobile development is costly
• Getting it wrong is a waste
– 3 Uses• For creators to experiment• For stakeholders to evaluate• To learn from users
Mobile photo
THE PANELKhalid Rafiq Head of Technology & Data, Morgan Stanley
Gavin Dutch Chief Executive Officer / Founder, Kotikan Ltd
James Varga Chief Executive Officer, MiiCard Limited
Claudette Jones CIO, City of Edinburgh Council
Christian Arno Managing Director, Lingo24
Tom Ray Head of operations, Cloudreach
