Revised 2014 DMV Report

8/11/2019 Revised 2014 DMV Report

http://slidepdf.com/reader/full/revised-2014-dmv-report 1/13

A Roadway to the

Department of Motor Vehicle Report

Agent to New York State

County of Orange, New York



Enclosed please fnd a report onproposed cost savings or the

Orange County Department o Motor Vehicle (DMV) o ices. hepurpose o the report is to

strengthen th e DMV and ma!e itmore e icient. " have studied the

issue or the last si# monthsincluding collecting data rom each

o the three DMV locations and visiting other DMVs throughout the

state. My recommendations areenclosed.

2



Department Motor Vehicle ata $lance

his "s %ot &our Mother's and ather's DMV nymore

he State ha! added many mandate! o"er the year! that ha"e increa!ed the

work load for the DMV !ta#$ % he mandate! deri"e largely formenforcement!$& 'n addition, retired !ta# mem(er! ha"e not (een replaced$

hi! ha! placed a great (urden on the !ta# who are o"erworked and oftenuna(le to pro"ide timely !er"ice to cu!tomer!$

)elow i! a li!t of *nforcement ran!action! !er"ice! we pro"ide to thepu(lic$ hi! i! a(o"e the e"eryday normal tran!action! DMV !ta# conduct!$

And it i! getting increa!ingly cum(er!ome (ecau!e of the poor economy andcrime$

• Child Support Issues•

Insurance Lapses• Taxes (unpaid State taxes)• DWI, DUI• Civil Penalties• DR (Drivers Responsi!ilit" ssess#ent) $ees• %& Pass Issues• Wron' Plates• ut o State Issues (Speedin' Tic*ets, etc+)• Stolen Identit"• Restricted Conditional license• $raudulent Docu#ents• Conditional Licensin'• Interloc* Restriction re#oval• License pprovals• -DR issues (-ational Driver Re'istr")• I##i'ration Docu#entation• $raudulent Docu#entation• Social Securit" Docu#entation• Re'istration Pro!le#s

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D/0 sta1 spends a lot o ti#e counselin' custo#ers on their #otor vehicleissues relatin' to -e 3or* State /otor 0ehicle and Tra4c La s+ Sta1 #ustprovide our ran'e Count" residents this service a#id the residents5

rustration ro# their ina!ilit" to 'et throu'h to l!an" hich does notprovide hands6on service+

These en orce#ent issues are ti#e consu#in' and cut into our re'ular,nor#al, ever"da" !usiness, such as re'istrations and rene als+ We receive

#an" co#plaints o lon' aitin' periods, #ade orse hile short6sta1ed+7ud'et and sta1 cuts and sta1 reductions ould add to the challen'es+ It5snote orth" that D/0 does not 8ust ollo Count" rules and procedures !utalso #ust ollo -3S rules and procedures as an a'ent o the State+

In 2012 DMV Administration:

.9 $ull Ti#ers : Part ti#ers

2014 Administration now has:

2; $ull6ti#ers < Part6ti#ers

= vacant positions since 2>92s "ou *no the pu!lic alread" has a di# vie o the D/0 and its e#plo"eesro# their visits !rou'ht a!out in lar'e part !ecause o their ill6preparedness

to provide necessar" docu#ents and the lon' ait ti#es the" have toendure+ s a result Count" D/0 sta1 #e#!ers ho are lar'el" ver" hard

or*ers 'et un airl" critici?ed+

We see anywhere from 800 to 1000 people a day and at leastanother 1 0 to 200 for whom we are !"st answerin# $"estions%

he DMV *or!s in crisis mode everyday

• 't i! !hort !ta#ed• Cu!tomer line! and waiting time for tran!action! are too

long$ Complaint! are fre+uent and increa!ing$• *nforcement ran!action! ha"e !kyrocketed and o"erwhelm

the e"eryday !er"ice!, making it more di#icult to !er"ice theregular cu!tomer! with routine tran!action!$

• he telephone! ring all day long$

;



• here i! no idle time for the DMV worker! they work e"eryday under e-treme pre!!ure$

nalysis

otal +etentions %Motor Vehicle . Sale! a-&

/0112 3/,444,5/6$76

/01/ 8 3/,597:;;$79 /016 8 3/,6;9717$4:

Yearly Analy!i! !how! an appro-$ 8 7 < = lo!! per year inre"enue o"er the 6 year!$

'ncluded in the a(o"e retention >gure! i! Online?@artner CountyRe"enue Sharing from the !tate for internet !ale!$ 'n /01/ .

/016 we recei"ed 5= of the !ale! once the thre!hold of37,756,/7:$/;$ Starting in anuary /015, the !tate ha! reducedthi! >gure to /$;= of the !hared internet !ale!$

Online,-artner County +evenue haring /

0120 8 31/,;;9$19

0123 8 3;0,009$16

@



%ote*orthy/

0120 8 Be reached the thre!hold in the middle of Decem(er

0123 8 Be reached the thre!hold in the (eginning of No"em(er

0124 8 o date 8 uly 61, /015 8 ;,747,6/:$;0

A"eraging a(out :/0,000$00?month in !ale! and !hould reach/015 (y Middle of Octo(er$

houghts on decline/

• More young people u!ing internet !ale!• 't ! ine"ita(le computer! will (ecome the future with all

!ale!$• :2year dri"er! licen!e %Change from our Year&

Department of Motor Vehicle - Budget Allocation

Dept. Middletown's Newburgh's

Port

Jer is of !stimated !stimated !stimated

Account DescriptionMtr.Vehicle Allocation Allocation Allocation

"e enues County Clerk Fees 2,359,953 1,224,816 842,503 292,634Interest and Earnings 1,508 783 538 187#$#A% "!V!N&! ( 2,361,461 1,225,599 843,041 292,821 !)P!N ! ( Em loyee !osition Costs"!er CC #ssignment$ 2,239,375 1,059,786 906,872 272,716

%on !osition Costs "&o' !osition Cost (istri)ution 54,242 25,656 21,968 6,618*etiree +os ital Ins "#llo ated )y & o' !ositionCosts 205,520 97,211 83,826 25,073#$#A% Personal er ices * !mplo+ee benefits 2,499,137 1,182,654 1,012,076 304,407E-ui ment .otal/ 7,168 3,390 2,903 874Contra tual .otal 55,006 26,112 22,179 6,715Additional !,penses Paid b+ $ther ount+Dept( In ind er i es/ (! 3,600

Courier er i es 11,700I. er i es 1,620

A



*ent 201,130 80,356 95,908 24,866e urity 147,522 73,327 74,195 0tilities 19,488 9,344 10,144

Cleaning Cre 27,000 15,000 12,000ertime 55,000

.ra el 4,000#$#A% !)P!N ! ( 3,032,371 1,390,183 1,229,405 336,862D //!"!N !( 670,910 164,584 386,364 44,041

=



A erage #ransactions per $ffice Per Da+

0ear 1oshen Newburgh Middletown Port Jer is

2010 414 day 304 day 295 day 100 day2011 394 day 361 day 364 day 101 day2012 390 day 508 day 120 day2013 354 day 484 day 117 day2014 356 day 506 day 154 day

: +E% (;< FFICE C= E( % E!.> 8.+

.+E #? <E .*#% #C.I % ( % . *EF=EC. #% #!!* @ 200.*#% #C.I % !E* (#A .+#. #*E % . !* CE E( ( E . /

I%C ;!=E.E !#!E* *

=#C F ( C ;E%.#.I %

E%F *CE;E%. I E "see g3$

: I(#%CE #(<ICE

<



&ther 'as( the DMV )erformed• Re'istration or vehicles T05s trailers• Re'istration o !oats (re'ular B docu#ent vessels)• Re'istration o sno #o!iles (in state B out o state)• Dealin' ith 'overn#ent a'encies or o4cial plate re'istrations• Dealin' ith 'overn#ent a'encies or o4cial plate re'istrations•

Providin' re'istration or school !us transportation co#panies• Re'istrations or taxis li#os• Dail" al* in dealer paper or* or nu#erous dealers can consists to .

to @ cars a da"+• Providin' services to out6state6dealers+ The" ill #ail their paper or*

to our o4ce to help -e 3or* residents ho purchase vehicles outsideour state+

• /an" -e erse", Penns"lvania, Westchester, Roc*land, Dutchess andSullivan Counties dealers ill co#e to the D/0 o4ces or -e 3or*Residents re'istrations+

• Issue per#its to rst ti#e drivers• Issue per#its or CDL drivers• Up'radin' custo#ers or Co##ercial Privile'es• Issuin' the -e %nhanced Drivers License ($ederal I+D+) or !order

crossin'• Issuin' non6drivers I+D+ Cards• Re'istration o Car Dealer pac*a'es that are dropped o1 at our D/0

o4ces+ This usuall" consists o a #ini#u# o 2>> applications+*+ample: To"ota -e !ur'h Dealer pac*a'es consists o 99 pac*a'es,@ cars to a pac*a'e, totalin' cars to process

• D/0 -o $ees Transactions• Clearin' insurance lapses• Chan'e o ddress• Duplicate license issued !" the state or undelivera!le docu#ents• Schedulin' operator5s tests• Issuin' plates that ere surrendered ith credit re#ainin'• PSD ( 4cial) plate issuance• Unconditional license issuance a ter ti#e served• Ter#inal Duplicate docu#ent• Collectin' !ad chec*s throu'hout state• Collection o sales tax onl"• License co#pliance• Duplicate plate surrenders• !stracts or 'overn#ent• Clearin' o out o state tic*ets• -o ee title (Undelivera!le)• So#e out o state plate surrenders• Corrections on re'istrations titles• #end#ent to per#its license or na#e ith precious record

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• %xe#pt a#!ulances• DDP enroll#ents ith pre6conviction conditional license

• 0oluntar" surrender o license• I#a'e capture onl" or pro essional license• ns erin' hundreds o phone calls each ee* since the -3S D/0 no

lon'er has a toll ree Euestion line+• 0otin' Re'istration• r'an Donor Re'istration

+ecommended/

Be !hould merge the three Department! of Motor Vehicle o#ice!

into one location, prefera(ly the Middletown location whiledi!cu!!ion of the Eo"ernment Center continue!$

Middletown ha! ten window !tation! and with the merge we cankeep e"ery window open and operating all day without di!ruptionof !er"ice$ Be pre!ently do not ha"e that capa(ility$

he DMV would do early morning, e"ening and Saturday hour!with !taggered work !hift!$

-ermit +oom is open twice a day 9 a$m$ to 1p$m$ and then/p$m$ to 5 p$m$ Bith one location fully !ta#ed we can runpermit! all day$ CDF te!t! are only gi"en from 9 a$m$ to 1/ p$m$Be could al!o pro"ide all2day te!t !er"ice for CDF! +

hi! merge would allow u! to pro"ide (etter !er"ice and in atimely matter$ hey would (e in and out much more +uickly,which would addre!! one of the pu(lic ! (igge!t complaint!$

Be could add four window! Gu!t for licen!e! and renewal!, twoenforcement window! and two dealer!hip window!$ An

information window and the two permit window! can remainopen all day$

Be !hould implement automated phone !er"ice to handled AH!$

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-otential Cost avings rom discontinuing orreducing the ollo*ing/

• Ca(le V • Copy machine operation and repair!• ra"el co!t! 2 when employee! are a!ked to work other location! they

recei"e tra"el mileage paid (y the county$ Al!o will !a"e tra"elmileage with the Deputy County Clerk$ hi! will no longer (e needed$

• raining ime 2 ea!ier to ha"e all employee! in one location, the !ta#will all follow the !ame procedure! to !er"e the cu!tomer! properly$

• Fe!! o#ice e+uipment• O"ertime can (e cut down ha"ing a full !ta#$• Co!t !a"ing from clo!ing New(urghI• Security• Cleaning crew• *lectric co!t!• D@B !er"ice to the (uilding• Rent• County owned computer!• 'n!urance• elephone2out!ide contract maintenance• ' !er"ice!

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O+ %$E CO5% & M -

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Documents

Revised 2014 DMV Report