Streetcar Update

Review of May 2017

Safety Metrics: Near Miss

Near Miss Incident Breakdown

• 78% initiated by other vehicle: – Most interactions due encroachment,

cutting off and Stop Signal running – 19% Pedestrian Interactions (Jay

walking)

• Incidents most likely to occur: Walnut at 4th and 5th, Race at 12th and Elder, Main at 5th (consistent from previous months)

• Most likely to occur between 12 and 1 PM and between 4 and 5 PM

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2016 4 10 11 18 29 16 11 27 12 12 20 21

2017 18 24 18 19 30

0

5

10

15

20

25

30

35

Nu

mb

er

of

Inci

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Close Call Occurrences by Month

Safety Metrics: Reportable Incidents

• Incident Types (Since RSD) – 67% Collision – 11% Security-related – 11% Evacuations – 6% Pedestrian – 5% Medical-related

• 8 Reportable Incidents after RSD in 2016

• 11 Reportable Incidents YTD for 2017

Safety Activities

• May 5 Tabletop with City, SORTA and Transdev personnel

• Continued meetings (SSRC, FLSSC and CA Committee)

Security

• Additional Police Detail (SORTA) put in place for Taste of Cincinnati – There were no security-related issues

Upcoming Safety/Security Activities

• Full Scale Exercise 01:00 Hours on 16 June

• Will be presenting annual ODOT report to SORTA Board of Trustees and City Council in July

Marketing/Communications

Wayfinding posters

• Hyatt and Westin Hotels

• Elevators in Ft. Square and

Washington Park parking garages

• National Underground Railroad

Freedom Center

Marketing/Communications Brochure distribution • Downtown living brochures to Sibcy Cline Realtors downtown

office

• Welcome brochures to JACK Casino

• Welcome brochures to Cincinnati Visitor’s Center

• Welcome brochures to DCI

• Arts brochures to ArtsWave members & CSO

• Pocket maps to NURFC and Findlay Market

• Dinning brochures to Prime

• Family riding brochures to Cincinnati USA Regional Tourism Network

Marketing/Communications

“Connect to Summer Fun” monthly pass promotion:

• Sent sample passes & news releases to local media

• Promotion on social media (Facebook, Twitter, Instagram)

• Created website banner and info page

• Launching “Connect to Summer Fun” selfie contest June 1

– winner to receive July monthly pass

• Monthly passes promoted in Connector monthly newsletter

• Presentation during DCI Summer Retailers Meeting

Marketing/Communications

“Connect to Summer Fun” monthly pass promotion:

• 101 total sales as of 6/6/2017:

– June – 77 passes

– July – 12 passes

– August – 12 passes

• Available Metro Sales Office, Online, Cincy EZRide app,

City Hall

Marketing/Communications

“Connect to Summer Fun” monthly pass promotion:

• Text notification sent to all Cincy

EZ Ride account holders

• Signage on all TVMs, at Metro sales

office and Government Square booth

• Inclusion in DCI, OTR Chamber and

Downtown Residents’ Council

emails

Marketing/Communications

Connector Lunch Club promotion: • News release sent May 24

• Social media (Facebook, Twitter, Instagram)

• Brochures distributed by street team at

stations

• Restaurant window clings and posters for all

26 locations

• Working with DCI to send “tool kit” to

participating locations

• Connector monthly newsletter article

Marketing/Communications

• Released final streetcar

testimonial video on social

media featuring Lyla (May 15).

• The series of 11 testimonial

videos highlight how riders,

residents, students, visitors and

business owners are using the streetcar.

• 2,528 reached • 11 post

engagements • 161 unique

views

Marketing/Communications

Twitter

Followers: 4,016 by 36

Impressions: 129K

Engagements: 945

Facebook

Followers: 3,890 by 87

Impressions: 45,276

Engagements: 2,948

Instagram

Followers: 899 by 19

Engagements: 357

May Ridership Summary

Ridership Ridership Budget Variance

Weekday 25,648 78,407 -52,759

Saturday 15,099 6,816 +8,283

Sunday 12,369 4,500 +7,869

Total 53,116 89,723 -36,607

*Includes supplemental service *Does not include charter service

May Operations Summary

• 6,335 fare inspections conducted • 27 citations issued

• 99.6% compliance

• Fare inspections all utilizing tally device • Police detail

• Supervisors

May Operations Summary

Trips Scheduled

Trips Operated

Missed Trips

Average

Headway

Extra Train Hours Blockages*

Signal Failures

Close Calls TAA Charters

2,315 2,059 247 13:41 (12 min)

16:54 (15 min) 64

73 (total)

61 (more than

````````2 min)

14 30 21 0

Operations Trends

13:04:48

13:12:00

13:19:12

13:26:24

13:33:36

13:40:48

13:48:00

Mar-17 Apr-17 May-17

Average Peak Headway

16:04:48

16:19:12

16:33:36

16:48:00

17:02:24

17:16:48

17:31:12

Mar-17 Apr-17 May-17

Average Off Peak Headway

Operations Trends

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15

20

25

Change Off Road

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2

4

6

8

10

12

Train Failure Road

Streetcar vehicle failure that can be remedied on the line – typically results in 5 to 60 minutes suspension

of service

Streetcar vehicle failure resulting in removal of vehicle from service; can be a failure of a safety

device or electro/mechanical failure – requires off-load of passengers and results in 60+ minutes

suspension of service and can result in reduced service (increased headway)

Operations Trends

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10

20

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40

50

60

70

80

Streetcar Blockages

0

5

10

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30

Traffic Signal Failures

Current Fleet Status

• All incident damage repaired

• 1177 “Driver Vigilance Fault”

• Fault re-occuring

• Isolated to ‘A’ end

• Air compressor failures

QUESTIONS?