The SORTA Board of Trustees may go into Executive “Closed” Session under the Ohio Open Meetings Act: Section 121.22(G)(1) To consider appointment, employment, dismissal, discipline, promotion, demotion, or compensation of a public employee…; Section 121.22(G)(2) To consider the purchase of property for public purposes….; Section 121.22(G)(3) Conferences with an attorney for the public body concerning disputes involving the public body that are the subject of pending or imminent court action; Section 121.22(G)(4) Preparing for, conducting, or reviewing negotiations or bargaining sessions with public employees…, Section 121.22(G)(5) Matters required to be kept confidential by federal law or regulations or stat statues; Section 121.22(G)(6) Details relative to the security arrangements and emergency response protocols for a public body or a public office; Section 121.22(G)(8) To consider confidential information related to the marketing plans, specific business strategy, production techniques, trade secrets…

SORTA BOARD OF TRUSTEES MEETING

TUESDAY, MARCH 19TH, 2019 – 6:00 P.M

SORTA/METRO BOARD ROOM 602 MAIN STREET, SUITE 1100

CINCINNATI, OHIO

General Items: Call to order Pledge of Allegiance Recite SORTA’s Vision and Mission Statement Hearings from citizens (3 minutes per person) Chairman Update Action Items:

1. Approval of Board Minutes: February 19th, 2019

Finance Committee (Heidi Black) Planning & Operations Committee (Brendon Cull)

Briefing Items: 2. Access Services Presentation (Lisa Aulick)… To be presented at meeting 3. Rider Advisory Committee (Dave Etienne) … To be presented at meeting 4. Financial Reports for February 2019 (David Riposo) 5. Metro on the Move Report (Darryl Haley) … To be presented at meeting

Other Items: New Business

Adjournment

The next regular meeting of the SORTA Board of Trustees is scheduled for Tuesday, April 16th, 2019, 8:30 A.M, the SORTA/Metro Board Room,

602 Main Street, Suite 1100, Cincinnati, Ohio

BOARD OF TRUSTEES SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

MINUTES OF: Regular Meeting of the SORTA Board of Trustees DATE: Tuesday, February 19, 2019, 8:30 A.M.

SORTA/ Metro 602 Main Street Cincinnati, OH 45202

BOARD MEMBERS PRESENT:

Heidi Black, Brendon Cull, Blake Ethridge, Robert Harris, Roderick Hinton, Thaddeus Hoffmeister, Kreg Keesee, Gwen Robinson, and Kathleen Wyenandt

BOARD MEMBERS ABSENT:

Maurice Brown, Allen Freeman, Pete McLinden, Mary Miller

STAFF MEMBERS: Darryl Haley, Donna Adkins, John Edmondson, Dave Etienne, Dan Feldman, Patrick Giblin,

Paul Grether, Adriene Hairston, Mary Huller, Michelle Jeng, Brandy Jones, Caprice Jones, Maria Jones, Mark McEwan, Ted Meyer, Mary Moning, Mike Nagy, Matt Niehaus, John Ravasio, Cindy Resor, David Riposo, Shannel Satterfield , Khaled Shammout, T.J Thorn, and Mike Weil

OTHERS: Kim Schaefer (VSSP), Chris Moran (LWV), Taylor Liggins (Cincinnati Regional Chamber),

Diane Salvato (Citizen), Hannah Sparling (Enquirer), Pete Metz (Cincinnati Regional Chamber), Troy Miller (ATU), Michael Trollinger (SORTA/Metro)

CALL TO ORDER Mr. Keesee, SORTA Board Chair, called the meeting to order. PLEDGE OF ALLEGIANCE The Pledge of Allegiance was recited. VISION AND MISSION SORTA’s vision and mission statements were recited. CEO STAR Award: Michael Trollinger Mr. Haley presented the CEO STAR Award to Mr. Michael Trollinger for stopping his bus to assist a Cincinnati Police Officer at an accident scene while operating the Rt. 81X Mt. Washington Express. Mr. Trollinger also received a Proclamation from the City of Cincinnati. HEARINGS FROM CITIZENS Troy Miller: Mr. Miller from the ATU shared his excitement for the positive changes at Metro. He briefly discussed the thirteen hour negotiation between SORTA and the ATU, he mentioned he was pleased with discussions with possibly moving access operators (MV) in-house. In close, he thanked the Board for their leadership and great efforts towards a better Metro. CHAIRMAN UPDATE Mr. Keesee stated a letter was sent to Mayor Cranley regarding re-enforcements at the Bus Only Lane. Ms. Schaefer provided a brief update regarding an in-house transit police force and issuing tickets for parking violations. APPROVAL OF JANUARY 2019 BOARD MEETING MINUTES Ms. Wyenandt made a motion that the minutes of the January 15th meeting be approved as previously mailed and Ms. Robinson seconded the motion. By voice vote, the Board approved the minutes. FINANCE COMMITTEE Ms. Black reported on the Finance Committee meeting that was held on February 12th and presented the following to the Board for approval: CONSENT ITEMS: Ms. Black moved for adoption of the consent agenda items and Mr. Cull seconded the motion. By roll call vote, the Board approved the motion.

SORTA Board of Trustees February 19, 2019

2

Proposed Motion: General Liability Reserve Policy This motion authorizes the General Liability Reserve Policy, contingent upon receiving the $3 million insurance related reserve fund from the City of Cincinnati. This policy defines the self-insurance reserve program that may be used to pay claims and other costs necessary to operate the self-insurance program. It establishes a fund to act as a reserve for the self-insured general liability program (Insurance Reserve). By voice vote, the Board approved the motion. PLANNING AND OPERATIONS COMMITTEE Ms. Robinson reported on the Planning and Operations Committee that was held on February 12th and presented the following to the Board for approval: CONSENT ITEMS: Mr. Ethridge moved for adoption of the consent agenda items and Ms. Wyenandt seconded the motion. By roll call vote, the Board approved agenda items 3 through 4. Proposed Resolution No. 2019-04: Approval of 2019-2021 Title VI Program Update This resolution approves the 2019-2021 Title VI Program Update which is due to the Federal Transit Administration on April 1, 2019. By roll call vote, the Board approved Resolution No. 2019-04. Proposed Resolution No. 2019-05: Approval to Purchase In-Ground Bus Lifts at Queensgate Garage This resolution approves a five (5) year contract with OTT Equipment Service Inc. for the removal and replacement of in-ground bus lifts, at a total cost of $110,119 per unit and total contract value not to exceed $1,321,428 for the purchase of a minimum of two (2) and a maximum of twelve (12) bus lifts.

By roll call vote, the Board approved Resolution No. 2019-05. BRIEFING ITEMS

MONTHLY FINANCIAL REPORT FOR JANUARY 2019 Mr. Riposo presented the January 2019 financial reports. Total revenues were $8.4 million, which is favorable to budget by $52,000. Total expenses were $8.6 million, which is favorable to budget by $105,000 or 1.2%. The final result was a net favorable variance of $157,000 for the month. Fare revenue was favorable to budget by $42,000 or 3.1%. Mr. Riposo then reviewed the contributing factors to these variances. He also presented the Cincinnati Bell Connector financial report for January 2019. Total revenues were $274,747 which is unfavorable to budget by $67,426 or 20%. Total expenses were $339,424 which is favorable to budget by $2,749 or 1%. The end result is a net unfavorable variance of $64,677 for the month. Mr. Riposo then reviewed the contributing factors to these variances. CEO BOARD UPDATE Mr. Haley provided a brief overview the CEO Board Update. His report included: FaStops project, new marketing campaign, Transit Operator Appreciation Day details, and commendations from customers. Mr. Haley then concluded his report. The SORTA Board accepted the report as presented. NEW BUSINESS Mr. Keesee provided a brief overview of the Reinventing Metro Plan. His presentation included a review and status, summary of the plan, fare information, tax implications, infrastructure needs, etc. The Board requested staff send a copy after the meeting. The Board accepted the report as presented. ADJOURNMENT The meeting adjourned at 9:30 A.M.

SORTA Board of Trustees February 19, 2019

3

NEXT MEETING The next regular meeting of the SORTA Board of Trustees is scheduled for Tuesday, April 16th, 2019 at 8:30 A.M., the SORTA/Metro Board Room, 602 Main Street, Suite 1200, Cincinnati, Ohio. APPROVED: ATTESTED: Kreg Keesee Chair, SORTA Board

David A. Riposo CFO/Secretary Treasurer

March 2019

BRIEFING ITEM –ACCESS SERVICES PRESENTATION

STRATEGIC PLAN GOAL / OBJECTIVE

• Operational Excellence • Innovation

RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• An overview of the access service program. • Presentation to include application process, eligibility requirements, schedule, fares, etc.

SUBMITTED BY:

Lisa Aulick Director of Accessible Services

Attachments: Presentation

Access Services

SORTA Board March 19, 2019

Lisa Aulick Director of ADA &

Accessible Services

What Is Access?

Access is a shared-ride public transportation service, providing origin-to-destination transportation for people whose disabilities prevent them

from riding Metro buses. • Operates within ¾ mile of regular Metro service as required by the

American’s with Disabilities Act (ADA)

• Hours, days, and locations are the same as regular Metro

• Regular service does not include commuter and express routes

Application

How to apply for Access transportation

• Call to request an application, or • Visit www.go-metro.com • All applicants, both new and those recertifying, are required to

participate in a functional assessment to determine eligibility • The assessment identifies areas of strengths and weaknesses of the

applicant (street crossing, fatigue, number recognition, etc.) • Staff can assist in completing the application at the time of the

assessment • Complimentary transportation to and from the assessment is

available

Eligibility Process

Only those customers whose disability prevents them from using regular Metro service may be eligible for Access service.

• Customers will receive their eligibility notification by mail within 21

days after the assessment as required by the ADA • Customers who are not satisfied with their eligibility results may

appeal the determination within 60 days of their eligibility notice

• Current customers who do not recertify before the end of their eligibility term may have a lapse in service

Appeal Process

The appeals committee is made up of 5 community liaisons who work with and advocate for people with disabilities.

− Appeals are held bi-monthly

− Applicants and/or their representatives will have an opportunity to

describe and discuss their limitations and their need for Access

− Applicants may provide supplemental documentation to substantiate their disability

− Final determinations and notice are made within 10 days of the appeal

Reservations

Access reservations can be made by phone 365 days per year between 8:30 a.m. and 5:00 p.m.

and can be made up to 7 days in advance of travel

Customers must provide the following: • Complete location information (date, time, arrival and departure)

• Traveling with a personal care attendant (PCA) or companion • Special instructions for the driver (such as honking the horn, entrance

location, etc.)

Pick-Up

The “Pick-up Window” is a 30-minute time frame in which the Access vehicle will arrive

• Customers must be ready and available to travel at the beginning of their

scheduled pick-up window • A no show occurs when the customer fails to board the vehicle within 5

minutes of its arrival to assure timely service for all customers

• If the vehicle has not arrived within the 30-minute pick-up window, customers may contact Access dispatchers for a revised estimated time of arrival

Fares

• Per the ADA, Access can charge up to twice that of regular Metro fares

• Access offers books of ten (10) one-ride tickets • Access accepts both cash and tickets which are due at the time of

boarding • PCAs do not pay a fare and companions pay the same as the passenger

Zone 1 $3.50

Zone 2 $4.50

Visitors

Visitors are eligible for up to 21 days of Access service

• Must provide proof of paratransit eligibility from their home jurisdiction

• Call at least one day in advance to make reservations

• Subject to the same policies and procedures as eligible customers

• Visitors who require service beyond 21 days must apply for Access

eligibility

Questions?

March 2019

BRIEFING ITEM –RIDER ADVISORY COMMITTEE

STRATEGIC PLAN GOAL / OBJECTIVE

• Operational Excellence • Innovation

RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• Details regarding the rider advisory committee to be presented at meeting.

SUBMITTED BY:

Dave Etienne Director of Marketing and Communications

Attachments: Presentation

RIDER ADVISTORY COMMITTEE UPDATE Southwest Ohio Regional Transit Authority March 19, 2019

Objectives

• To solicit feedback from real customers AND non-riders

• To model diversity – age, gender, orientation, socio-economic background, reasons for riding

• To gain valuable insights into Metro service

• Generate suggestions and recommendations that can be implemented to improve overall riders’ experiences

Why Non-Riders?

• Identify barriers and perceptions – why aren’t they riding?

• Develop action plans – what can Metro do to encourage them to ride?

• Demonstrate value of Metro – does everyone understand how transit benefits the region? (critical for future funding discussions)

The Plan

• Local group Cohear leading this effort

• Conduct 4 to 6 focus groups with selected participants

• Groups include low-income riders, students, Millennials, seniors and downtown workers

• Participants selected from these groups will be invited to serve on the Rider Advisory Committee for remainder of the year

Benefits

• Hear service suggestions and recommendations from real customers and learn perceptions from non-riders

• Get feedback on proposed service changes, amenities, marketing campaigns, etc.

• Create “ambassadors” for Metro throughout community

• Improve understanding and buy-in through two-way communication

Meetings

• First meeting held March 6 with low-income riders

• Next meeting: March 20 with Millennials

• Future meetings include students, seniors and downtown workers

• Held in evening with light refreshments provided

Questions?

March 2019

BRIEFING ITEM – MONTHLY FINANCIAL REPORTS – AS OF FEBRUARY 28TH, 2018

STRATEGIC PLAN GOAL / OBJECTIVE

• Operational Excellence RECOMMENDATION This is a briefing item. No action is required at this time.

BUSINESS PURPOSE

• As part of the monthly closing of the general ledger, the Accounting Department prepares various financial reports.

• One of the key reports is the Statement of Revenues and Expenses, also known as an Income Statement.

• This report gives summary information about how actual SORTA revenues and expenses in the newly closed month (as well as calendar year-to-date) compare with budgeted and prior year values.

• A separate Executive Summary is also prepared to give narrative descriptions behind

key favorable and unfavorable actual results compared with budget values.

• Attached are Monthly Financial Reports for SORTA and the Connector as of February 28tht, 2018.

SUBMITTED BY:

David A. Riposo CFO/Sr. Vice-President, Finance

Attachments: Executive Summary

Financial Report

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

Monthly Financial Report Executive Summary

February 2019 SORTA’s financial report for the month ending February 28, 2019 is attached. • Total Revenue of $7.5 million was favorable to budget by $1,000 or 0.01%.

• Total Expense of $7.8 million was favorable to budget by $50,000 or 0.6%;

o Operations expense of $6.7 million was 89.6% of revenue; and o Selling, General & Administrative (SG&A) expense of $1.0 million was 13.9% of revenue. o Depreciation expense of $1.1 million was incurred but not included in the budgeted expense figures.

• Result was a net unfavorable variance before reserves and prior year surplus of $(266,000) in the month of February.

• Budgeted reserves of $234,000 and prior year surplus of $83,000 were used in the month.

• The final result was a net favorable variance of $51,000 for the month and $208,000 year to date. Below is a summary of the most significant factors driving the results for February:

• Fare Revenue: Favorable to budget by $2,000 or 0.2% primarily due favorable Access fare revenue. The unfavorable Metro fare revenue of $(1,000) resulted in a farebox recovery ratio of 17.9% which was favorable to budget by 0.1%.

• Non-Transportation Revenue: Unfavorable to budget by $(3,000) or (2.1%) due to unfavorable advertising revenue of $(15,000) partially offset by favorable investment income of $13,000.

• Employee Wages: Wages from Operations were favorable to budget by $34,000 or 1.1% due to favorable operator wages of $67,000 partially offset by unfavorable building maintenance wages of $(14,000). SG&A wages were favorable to budget by $4,000 or 0.7% due to slightly higher than anticipated open positions during the month.

• Employee Benefits: Benefits from Operations were unfavorable to budget by $(6,000) or (0.3%) primarily due favorable timing from sick leave of $(9,000). Benefits from SG&A were favorable $1,000 to budget or 0.6%.

• Parts & Supplies: Unfavorable to budget by $(24,000) or (4.9%) due to unfavorable revenue vehicle parts of $(38,000).

• Services: Favorable to budget by $24,000 or 6.1% due to favorable Outsourced Services of $10,000 and Legal expense of $11,000.

• Fuel & Lubricants: Favorable to budget by $25,000 or 6.1% primarily due to favorable Diesel Fuel expense of $21,000.

• Salary Headcount: There were 12 open positions at the end of February.

Two Months Ended 02/28/2019

Prior Yr

Actual

Fixed Route Ridership (11,329) (1.1%) (10,716) (0.5%) 2,186,873 Access Ridership 874 5.1% 493 1.4% 36,137

Total Ridership (10,455) (1.0%) (10,223) (0.5%) 2,223,010

Farebox Recovery Ratio (1) 18.0%

Dollars % Rev Dollars % Rev $ % Dollars % Rev Dollars % Rev $ % $

FaresMetro Fares (2) $ 1,286 17.2% $ 1,287 17.2% $ (0.9) (0.1%) $ 2,611 16.4% $ 2,568 16.2% $ 43.1 1.7% $ 2,706 Access Fares 75 1.0% 72 1.0% 3.1 4.4% 152 1.0% 150 0.9% 1.4 0.9% 150

Total Fares 1,361 18.2% 1,359 18.1% 2.2 0.2% 2,763 17.4% 2,719 17.2% 44.5 1.6% 2,855

CPS Contract Revenue 854 11.4% 858 11.4% (3.6) (0.4%) 1,661 10.4% 1,668 10.5% (7.3) (0.4%) 1,710Non-Transportation Revenue (3) 157 2.1% 160 2.1% (3.3) (2.1%) 353 2.2% 348 2.2% 5.1 1.5% 323

2,372 31.6% 2,377 31.7% (4.7) (0.2%) 4,777 30.0% 4,734 29.9% 42.2 0.9% 4,889

Transit Fund Receipts 3,547 47.3% 3,547 47.3% 0.0 0.0% 7,789 49.0% 7,789 49.1% 0.0 0.0% 8,389Federal Cash Grants 1,338 17.8% 1,338 17.8% 0.0 0.0% 2,853 17.9% 2,853 18.0% 0.0 0.0% 2,829State & Other Subsidy Revenue (4) 239 3.2% 234 3.1% 5.5 2.4% 484 3.0% 473 3.0% 11.0 2.3% 472

5,124 68.4% 5,119 68.3% 5.5 0.1% 11,127 70.0% 11,116 70.1% 11.0 0.1% 11,691

7,497 100% 7,496 100.0% 0.8 0.0% 15,903 100.0% 15,850 100.0% 53.2 0.3% 16,579

Wages 3,148 42.0% 3,182 42.4% 33.5 1.1% 6,589 41.4% 6,693 42.2% 104.0 1.6% 6,587Employee Benefits 1,773 23.6% 1,767 23.6% (5.7) (0.3%) 3,832 24.1% 3,867 24.4% 35.7 0.9% 3,639Fuel & Lubricants 382 5.1% 406 5.4% 24.6 6.1% 771 4.8% 815 5.1% 43.6 5.4% 898Parts & Supplies 474 6.3% 462 6.2% (11.7) (2.5%) 969 6.1% 924 5.8% (45.0) (4.9%) 803Purchased Transportation 563 7.5% 550 7.3% (13.8) (2.5%) 1,129 7.1% 1,124 7.1% (5.5) (0.5%) 1,015Services 127 1.7% 123 1.6% (3.9) (3.2%) 284 1.8% 247 1.6% (37.1) (15.0%) 152Utilities 92 1.2% 94 1.3% 2.8 3.0% 195 1.2% 239 1.5% 43.3 18.1% 256Casualty & Liability 101 1.3% 90 1.2% (11.0) (12.3%) 283 1.8% 180 1.1% (102.5) (56.9%) 328Taxes & Leases 60 0.8% 63 0.8% 3.5 5.5% 133 0.8% 142 0.9% 9.9 7.0% 136Other (5) 1 0.0% 7 0.1% 6.3 89.2% 2 0.0% 14 0.1% 12.4 87.4% 1

6,720 89.6% 6,744 90.0% 24.5 0.4% 14,187 89.2% 14,246 89.9% 58.8 0.4% 13,815

Wages 480 6.4% 483 6.4% 3.5 0.7% 1,014 6.4% 1,024 6.5% 9.8 1.0% 998Employee Benefits 209 2.8% 210 2.8% 1.3 0.6% 443 2.8% 455 2.9% 11.9 2.6% 441Parts & Supplies 29 0.4% 17 0.2% (11.9) (71.6%) 53 0.3% 34 0.2% (19.1) (56.2%) 24Services 241 3.2% 269 3.6% 27.8 10.4% 449 2.8% 519 3.3% 70.3 13.5% 526Utilities 17 0.2% 15 0.2% (1.6) (10.3%) 28 0.2% 30 0.2% 2.0 6.7% 30Taxes & Leases 38 0.5% 61 0.8% 22.5 37.2% 82 0.5% 121 0.8% 38.8 32.1% 71Other (5) 30 0.4% 14 0.2% (16.4) (117.2%) 73 0.5% 55 0.3% (17.9) (32.7%) 168

1,043 13.9% 1,068 14.3% 25.3 2.4% 2,142 13.5% 2,238 14.1% 95.8 4.3% 2,257

7,763 103.6% 7,813 104.2% 49.9 0.6% 16,329 102.7% 16,484 104.0% 154.6 0.9% 16,072Use of Prior Year Reserves 234 2.8% 234 2.8% 0.0 0.0% 467 2.9% 467 2.9% 0.0 0.0% 49Use of Prior Year Surplus 83 1.1% 83 1.1% 0.0 0.0% 167 1.0% 167 1.1% 0.0 0.0% 0

$ 51 0.7% $ 0 0.0% $ 50.7 $ 208 1.3% $ - 0.0% $ 208 $ 556

Depreciation Expense $ 1,140 15.2% $ 2,280 14.3% $ 2,564

0.5%17.9% 17.7% 0.1% 17.2% 16.7%

Subtotal Operating Revenue

RevenueOperating Revenue

VarianceFav/(Unfav)

Profit & Loss StatementDollars In Thousands

Current Month Year To Date

Actual BudgetVariance

Fav/(Unfav)Actual Budget

2,112,531 2,101,815

Subtotal Subsidy Revenue

Subsidy Revenue

Total Cost of Operations (6)

Total Revenue

Cost of Operations

Surplus (Deficit)

Notes:(1) Farebox Recovery Ratio = Metro Fares Revenue / (Total Expenses less Purchased Transportation Expense); Full Year Budgeted Farebox Recovery Ratio is 19.1%(2) Metro Fare Revenue includes Regular Fares & Passes, Fare Deal, and Special Program Fares(3) Non-Transportation revenues include advertising, investment income, parking revenue, warranty recoveries & fee SORTA receives from the City to manage the streetcar.(4) Other Subsidy Revenue includes county contracts, and payments from 5/3 Bank, Duke Energy, UC and Cincinnati State.(5) Other includes advertising, training, dues and subscriptions, travel and incentive fares.(6) Full year 2019 Budget: Operating Expense @ 85.1% of Revenue & SG&A @ 14.9% of Revenue.

Total SG&A (6)

Total Expenses

Selling, General & Administrative

1,064,988 1,053,659

2,148,639 2,138,416 1,082,284 1,071,829 36,108 36,601 17,296 18,170

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

CINCINNATI BELL CONNECTOR

MONTHLY FINANCIAL REPORT

EXECUTIVE SUMMARY

FEBRUARY, 2019

The Cincinnati Bell Connector financial report for the month ending February 28, 2019 is attached.

Total Revenues were $269,285 which is unfavorable to budget by $72,965 or 21%.

Total Expenses were $343,040, which is unfavorable to budget by $790 or <1%.

February income is unfavorable to budget by $73,755.

Year to date income is unfavorable to budget by $76,267.

Below is a summary of the most significant factors driving results for the month:

Ridership: Favorable by 2,154 or 10% for the month.

Fare Revenue: Unfavorable by $3,306 or 19% for the month due to actual fare revenue per ride of

$0.56 compared with budget fare revenue per ride of $0.76.

Connector Advertising: Unfavorable by $65,180 or 96% for the month due to advertising contracts

below budgeted expectations.

Southwest Ohio Regional Transit Authority

Cincinnati Bell ConnectorYear to Date Financial ReportAs of February 28, 2019

Curr Mo

Actual

Curr Mo

Budget

YTD

Actual

YTD

Budget

Ridership 24,708 22,554 2,154 10% 309,707 334,105 (24,398) -7%

FaresRegular Fares & Passes $13,775 $17,081 ($3,306) -19% 202,195 $253,020 (50,825) -20%Charter Service 0 0 0 - 4,050 0 4,050 -

Total Fares 13,775 17,081 (3,306) -19% 206,245 253,020 (46,775) -18%

Other RevenueCity Parking Meter Contribution, (Net of City Overhead Expense) 78,693 78,693 0 0% 629,546 629,546 - 0%City Appropriated Surplus Parking 55,567 55,567 0 0% 480,235 480,235 - 0%Haile Foundation 75,000 75,000 0 0% 600,000 600,000 - 0%Tax Incentive Policy (VTICA) 10,833 10,833 0 0% 86,666 86,666 - 0%Federal Formula Funding 16,103 16,103 0 0% 193,233 128,821 64,412 50%Connector Advertising 2,876 68,056 (65,180) -96% 46,872 377,780 (330,908) -88%Naming Rights 16,438 20,917 (4,479) -21% 174,589 167,336 7,253 4%

Total Fares and Other Revenue 269,285 342,250 (72,965) -21% 2,417,386 2,723,404 (306,018) -11%

ExpensesTransdev Contract 293,103 289,894 (3,209) -1% 2,071,936 2,290,725 218,789 10%SORTA Management Fee 23,192 23,192 0 0% 183,260 183,260 - 0%Direct Costs 26,745 29,164 2,419 8% 238,457 249,419 10,962 4%

Total Expenses 343,040 342,250 (790) 0% 2,493,653 2,723,404 229,751 8%

NET INCOME / (DEFICIT) ($73,755) $0 ($73,755) (76,267) $0 (76,267)

Month Variance

Fav / (Unfav)

YTD Variance

Fav / (Unfav)

March 2019 In the spotlight: You may have noticed some changes in the format of this update; more are on the way. I want to focus on the positive accomplishments of the organization and its people. With that in mind, I plan to use this space monthly to single out a person or department who has really embodied the Metro vision and mission. This month, I want to recognize the work done by our External Affairs Department over the past month: Jazmine Byrd, Dave Etienne, Suzanne Gilkey, Matt Niehaus, Heather Norris-Garcia and Karlyn Wade-Richardson. In addition to their creative marketing campaigns, they’ve kept up with the many other things that their department is called upon to do, all while their department head has been out on maternity leave. Marketing update: The External Affairs team has been very busy this past month putting out these great marketing campaigns:

• Back of the bus ads – on 50 buses targeting commuters with the message “You should be riding this bus”

• Ceiling ads in buses – 20 ads using clever copy to promote the mobile payment app • New Government Square banners – focusing on the many things that make riding

Metro better than driving • Internal attendance campaign – featuring real customers and driving home the

connection between what we do and how it impacts people: We need you HERE so they can get THERE (see below)

Kudos to the Finance Dept.: It gives me great pleasure to let you know that Metro has earned another Certificate of Excellence in Financial Reporting from the Government Finance Officers Association for its Comprehensive Annual Financial Report (CAFR.) This is the 28th consecutive year Metro has received this award and that’s thanks to the excellent work of our Finance, Accounting, Grants and Payroll staff. Fare Deal update: Metro is making major improvements to its Fare Deal program to proactively meet our customers’ needs. Among the positive changes:

• New card design and extended eligibility Fare Deal cards for customers 65 and older and those with permanent disabilities will be valid for five years, while all other Fare Deal cards will be valid for up to three years. Currently, Fare Deal customers must renew their cards every two years.

• New Fare Deal application site downtown Applications can now be submitted and ID photos taken at Metro’s downtown Sales Office beginning April15th and will continue to be accepted at the Silverton Fare Deal office.

• New options for Fare Deal cardholders to purchase monthly Fare Deal stickers

Beginning April 15, monthly stickers will be available for purchase by mail or phone in addition to in-person at the Sales Office or at Metro’s Silverton Fare Deal office.

New contract: We approved a new contract with ATU Local 627. I want to give a special thanks to the negotiating teams for both Metro and ATU for their commitment to the future of this organization. I look forward to working with them to improve Metro for our employees, our customers and the community. Transit Operator Appreciation Day: Driving the bus may not always be easy, but our operators sure make it look that way. On March 18, the executive team celebrated our many operators and maintenance employees who work every day providing safe, friendly and reliable service to our community. In the garages, we had special goodies, testimonials from appreciative customers and much more to celebrate the day. We also launched our internal campaign focusing on attendance and customer service. Bus bench update: Five new bus benches have been installed at the following locations: 5156 Colerain Ave., 2567 West North Bend Rd., 5845 Hamilton Ave., 326 Ludlow Ave. and 261 McMillan St. We are in the process of installing 45 benches and will report when the project is complete. FAStops update: The pilot launched on March 3rd using Rt.’s 15X, 17, 31, 33 and 41 next step is to analyze the results and recommendations for the system-wide rollout later this year. Feedback is still being collected from the community via email and online surveys. On a special note concerning the value of feedback: we received a request to keep the stop on Hamilton Ave. in front of a senior living facility that was not evident when the stop was analyzed last summer. The FAStops project team took a closer look at the stop and agreed that it should not be moved. Next up: we’re going to send our Ridership Development Manager out there to do some outreach so we can encourage the senior residents to ride Metro more often. Everybody loves a parade: Metro’s Hydi the Hybrid mini-bus was in the St. Patrick’s Day parade this past Saturday, March 16. Look for Hydi again in the Opening Day Parade on March 28. Northside Transit Center: Monday, March 18th staff made a presentation to the Northside Community Council reviewing the design and timeline. An update will be forthcoming at the April Planning and Operations Committee meeting. If you have any questions, please call me at (513) 632-7690. Darryl Haley Interim CEO/General Manager