www.imagesretailme.com November 2017

Bahrain BD5.0 | Oman RO5.0 | Kuwait KD4.0 | Qatar QR50 | Saudi Arabia SR50 | United Arab Emirates AED50

RETAIL THOUGHTSDonna Benton

OMNICHANNEL Centrepoint

FOOD WATCHFarzi café

REAL ESTATEAl Araimi Boulevard

CEO TALKSNadine Benchaffai

BON APPETITE EAT, EXPERIENCE, ENJOY...

V E R D U N N O W O P E N

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NOVEMBER 2017 | RETAILME | 3

RETAIL THOUGHTS 6 Self-belief is vital to pursue your dream

NEWS 10 FFWD hosts Middle Eastern designers in Paris 11 Filipino favourite Pancake House locates at BurJuman 12 Carrefour opens flagship store at Yas Mall 14 Alshaya to debut 15 brands at The Avenues Bahrain 15 Cityland Mall to house Scandinavian home furnishing brand JYSK 16 Al-Futtaim opens second Homeworks store in KSA

INTERNATIONAL VIEW 18 Heralding the French heritage in Dubai

COVER STORY 21 Eat, experience, enjoy...Bon appetite

YOUNG & ENTERPRISING 34 A business built on trust

37 MRF & RetailME Awards 2017

49 GCC Startup Retail Incubator

OMNICHANNEL 54 Bridging the online-offline gap

TECHNOLOGY 57 Noon to launch by year-end in Saudi Arabia

FOOD WATCH 58 A stylish twist on Indian food

REAL ESTATE 60 Al Araimi Boulevard all set for 2018-opening 61 Majid Al Futtaim to build first super-regional mall in Abu Dhabi

CEO TALKS 62 Making the business of food palatable

COVER STORY 21The GCC foodservice market has been growing since 2012. It swelled by over 30% from 2012 to $21.5 billion in 2016. Saudi Arabia leads the region in foodservice sales with 50% of the market. Closely followed by the UAE at 31%, Kuwait at 8%, Qatar at 7%, Oman and Bahrain each representing roughly 2% of the market.

VOL 8 ISSUE 2

CONTENTS

LEISURE & ENTERTAINMENT 66 The ‘Beez’ network in an expansion mode

GCC Startup Retail

INCUBATOR54

62

66

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4 | RETAILME | NOVEMBER 2017

Dear readerF&B to the rescue

Our special feature in this MAPIC edition is foodservice. Food and beverage (F&B) is increasingly assuming the new role as a powerful anchor transforming retail destinations world-over, as a significant driver to boost footfall to support retail sales.

According to a JLL study, people who eat during a shopping centre visit dwell on average 27 minutes longer in the shopping centre and spend 18% more in overall transactions. Food & beverage operators have doubled the amount of floor space they occupy in shopping centres over the last ten years, from 7% to 15% of GLA. These figures will reach 20% in the coming years. In the UK, Canada and the US, the amount of space dedicated to F&B is forecast to reach up to 20% or more of total space in some of these regions by 2025 – and it could surpass 30% in Asia.

The GCC foodservice market has been growing since 2012. It swelled by over 30% from 2012 to $21.5 billion in 2016, according to Diamond Lifestyle Limited.

Currently, Saudi Arabia leads the region in foodservice sales with 50% of the market ($10.8 billion). Closely followed by the UAE at 31% of the market ($6.7 billion), Kuwait at 8% ($1.7 billion), Qatar at 7% ($1.5 billion), Oman ($0.5 billion) and Bahrain ($0.4 billion) each representing roughly 2% of the market. See page...21

We are proud to host the sixth edition of the Middle East Retail Forum (MRF) on November 27 & 28 at the One & Only Royal Mirage, Dubai. Innovation is a byword that drives the business of retail, and a retail forum needs to go a few steps further in visualising an innovative programme. And this is what we have precisely done in selecting the theme for MRF 2017 – ‘Unspoken, Unheard, Unseen – Decoding retail in the age of disruption’. See page 37 for more details.

The Images RetailME Awards Gala takes place on November 28 at the same venue when we will honour more than 25 retailers and brands in the presence of over 400 retailers from across the region. Turn to page 4 to reserve your seats.

Disclaimer: Every care has been taken to ensure the accuracy of information contained in this publication.However, the publisher will accept no responsibility for any error or omission in the content. Copyright © 2017 IMAGES Multimedia fz llc. All Rights Reserved.No part of this publication may be reproduced without the prior written consent of the publisher/copyright owner.

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Editor-in-ChiefAmitabh Taneja | amitabhtaneja@imagesgroup.in

EDITORIALManaging EditorLawrence Pinto | lawrence@imagesretailme.com

EditorRupkatha Bhowmick | rupkatha@imagesretailme.com

DESIGN & PRODUCTIONCreative HeadJohnson Machado | johnson@imagesretailme.com

ADVERTISING & MARKETINGManager – Business DevelopmentNikhil Gupta | nikhil@imagesretailme.com

SUBSCRIPTIONSJehan Mandap | subscriptions@imagesretailme.com

SOURCES: UN, IMF, WEF, WTO, Economic Intelligence Unit, Euromonitor, National Statistics, National Statistical Planning, National Chambers of Commerce, Department of Tourism and Commerce Marketing (DTCM), Dubai, Retail International, AC Nielsen, KFI Research,McKinsey, Al Rajhi Capital, Al Masah Capital Ltd, A T Kearney, Alpen Capital, Cushman & Wakefield, Planet Retail, IDG,Colliers International, CBRE, JLL.

Annual SubscriptionOffer

Call now: +971 4 4467 555

NOVEMBER 2017 | RETAILME | 21

EAT, EXPERIENCE, ENJOY...BON APPETITE

Time immemorial, food has been a necessity. What has changed over time is the consumption pattern and spend on gastronomic experiences, contingent to one’s disposable income. World-over, people, are seen to connect better over food – be it the whole family gathering around food at home or family and friends meeting outside to enjoy a good dining experience. Of course, people in this part of the world – in the Middle East – tend to eat out more often compared to the global average, which is driven by disposable income, a predominately younger population with an urge to experience new food options since so much is available and even business and social commitments. A big reason why more and more real estate space gets allocated to food.

UNSPOKEN, UNSEEN, UNHEARD

Partnership opportunitiesNikhil Gupta+ 971 56 406 6722nikhil@imagesretailme.com

Delegate registrationChelene Raath +971 4 446 7553, +971 50 122 0017chelene@imagesretailme.com

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The Middle East Retail Forum (MRF) is an independent retail knowledge platform in the Middle East. Established in Dubai in 2012, the annual MRF is a unique gathering of retailers discussing key issues facing the retail fraternity and exchanging best practices.

The 2-day forum is also a great opportunity to network with the top executives of the retail industry and learn what is relevant for the development of retail business in the Middle East.

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27 & 28 November 2017One&Only Royal MirageDubai UAE

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NOVEMBER 2017 | RETAILME | 43

The 7th Images RetailME AwardsThe annual Images RetailME Awards, held along with MRF, recognises top performing retailers and best retail practices in the industry and rewards excellence across a range of retail categories. We are proud to announce the Images RetailME Awards 2017; a ceremony positioned as the most prestigious event of its kind in the Middle East retail calendar and is geared to set benchmarks in this vibrant retail destination.

The event is presented by Images RetailME magazine, the most widely read trade retail publication in the Middle East, with a 45,000-strong readership across the MENA region. The monthly publication offers unparalleled insight through its network of correspondents, industry analysts and specialists. Join us now and leave your mark of success in the retail world!

Commemorating retailing excellence in the Middle East MOST ADMIRED RETAILERS

OF THE YEAR

28th November 2017

One&Only,Royal Mirage,

Dubai, UAE

Independent Jury Panel

Our eminent jury members

Shopping Mall Jury Panel

DAY 2

NOVEMBER28

BRAD MERCHANTdirector of retail asset management

Aldar Properties PJSC

ANDREW WILLIAMSONHead of Retail

MENA

CHRISTIAN WISTROMGeneral manager – leasing

GLA Management

JERZY OSIKA,Owner & CEO

Promedia

FRANK MATTHIAS-KUNTERMANNCEO

ABC Group, Lebanon

MOHAMMAD ALAWIChairman

Shopping malls committee, Jeddah Chamber KSA

MOHAMED GALALPresident & CEO

Tasweeq Shopping Malls, Egypt

ROY HIGGSFounder emeritus

DDG

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