RETAIL TENANCY GUIDE · ACMV plan 6. Kitchen exhaust plan (if applicable) 7. Plumbing & Sanitary plan and schematic diagram with licensed plumber ... Structural (if required) Drawing

RETAIL TENANCY GUIDE

Section A

Retail Fitting Out GuidelinesManual containing vital information on shopfit-out process, building house rules, usageof forms and technical data required toensure smooth delivery of shop fit-out by thetenant and their contractors.

2Retail Tenancy GuideSection A: Retail Fitting Out Guidelines V.2019.10.31

Content

Introduction

Suntec City Retail Design & Fit Out Delivery Team

Submission of Fitting Out / Reinstatement Documents

Fitting Out / Reinstatement Deposit and Insurance Cover Note

Temporary Electrical & Water Supply

M&E Fitting Out Specifications & Criteria

• Plumbing & Sanitary Works

• Electrical Works & Electrical Installation Licensing

• Air-Conditioning and Mechanical Ventilation Works

• Air Cleaner Requirement for F&B and/ or Food Kiosk Tenants

• Standard Guidelines to Kitchen Ventilation System and Treatment System

• Smoke Control & Smoke Curtain and Fire Shutter NSC

• Air Blown Fibre (ABF) Microduct Infrastructure & NSC

• Nominated Sub Contractors

Green Building Guide

Tenancy Hoarding & Hoarding Graphics Guide

Fitting Out / Reinstatement House Rules

Preparations for Opening of Business

General Reinstatement Procedure

Refund of Fitting Out / Reinstatement Deposit

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Version Revision

2018.02.02 Original

2018.12.18 Replace description “OES” with “Engrg”Pg 7 Update NSC TYCO’s contactPg 18 House rulesPg 23‐26 Elaboration of Pre‐Operation Inspection check list, add Tenant Bin Centre Access pass, Pest Control, FMS account for Operating Tenants, etc.Pg 28 Added Reinstatement Guide

2018.12.27 Pg 5&6 Added Tenant’s undertaking for Authority CompliancePg 6 updated WSH & Fire Risk AssessmentPg 7 updated Permit for WAH & HW, and Temporary Power SupplyPg 9 add item 12 under Plumbing & Sanitary WorksPg 13 update Air‐Conditioning and Mechanical Ventilation WorksPg 22 added Work Safety Health Concerns & Fire Safety during Fit Out / Renovation Works

2019.02.08 Pg 14 added Air Cleaner Requirement for F&B and/ or Food Kiosk Tenants + RepaginationPg 20 Added details under Housekeeping

2019.02.11 Pg 19 Updated SCDF Guideline under Hoardings

2019.02.18 Pg 23 Added in link to SCDF MAA definitions

Version Revision

2019.02.22 Pg 18 link updated to Green certified resources

2019.03.12 Pg 14 & 15 update details under Standard Guidelines to Kitchen Ventilation System and Treatment System

2019.04.17 Replace NEA by SFA. Add Mall Operation email

2019.08.13 Added ABFM infrastructure information on Pages 9, 10, 28 & 30 + repaginationAdded information re: Online PTW Portal on Pgs 4, 6 and remove FMS info

2019.09.02 Pg 23 Updated ceiling paint code

2019.10.31 Complete reformating


The Retail Tenancy Guide is intended toinform all tenants and their contractorsrelevant building details and to direct theTenants’ submission of design, drawings andconstruction through to the operation of theirshop.

The information contained in this document iscorrect at the time of publication. Thelandlord and its representatives reserve theright to make changes to the contents hereinas may be required by the Authorities or as itdeems fit without prior notice to the tenants.All tenants, their representatives, designersand contractors are required to familiarizethemselves with this document before designand roll out of shop fit out. Tenants mustconform with the general safety, security anddesign intent by the Landlord.

This document, and the informationcontained herein, remains the property ofSuntec City Mall and all its rights arereserved. No part of the Retail Tenancy Guidemay be reproduced, stored in any retrievalsystem or transmitted in any form or by anymeans without the prior written permission ofSuntec City Mall and/or its associatedCompanies. Whilst all efforts have been madeto ensure the accuracy and relevance of theinformation herein, Suntec City Mall and its

associated Companies shall not be responsibleor liable to any party for any errors,irrelevance, or inaccuracy of the same.

Tenants are requested to reference this guidewith the Lease Agreement. The LeaseAgreement shall prevail in the event of anydiscrepancies between the said documentsand this guide. Government regulations andbuilding codes also take precedence over thisguide.

The Tenant is responsible to obtain allrequired completion and fire safetycertification from the relevant BuildingAuthorities for the fitting-out works in theshop premises.

The Retail Tenancy Guide consists of foursections for ease of reference:

Section A: Retail Fitting Out Guidelines

Section B: Appendices for Retail Fitting Out

Section C: Retail Design Guidelines

Section D: Supplementary Guide for ExclusiveDesign Areas

This section A introduces the Retail Design Delivery team and outlines the technical designconcepts as well as requirements in order to carry out minor renovations, fitting out orreinstatement in our mall.

Introduction

Section A

Retail Fitting Out GuidelinesManual containing vital information on shop fit-out process, building house rules,usage of forms and technical data required to ensure smooth delivery of shop fit-out by the tenant and their contractors.

Section B

Appendices for Retail Fitting OutForms and information for application and approval of various processes during thefitting out of shops and Useful Ancillary information

Section C

Retail Design GuidelinesManual containing vital information on shop design requirements, aesthetics andgeneral styling guide. Tenants’ appointed Retail and/or F&B designers who are in-charge of shop design will find this section useful.

Section D

Supplementary Guide for Exclusive Design AreasAdditional design guide for tenancy areas with special design considerations andrequirements beyond the standard shop design criteria.


Suntec City Retail Design Delivery Team

Liaison and contacts

Suntec City has a dedicated Managementteam, Retail Design Delivery Team, to assistyou throughout the process of shop designand fitting out works.

The Team details and PIC Quick contact list isin Section B and is updated from time totime.

Retail Marketing & Leasing Department

The Retail Marketing (RM) & LeasingDepartment manages the leasing process andnegotiates the commercial terms for theleased premises.

Upon firming up of the leasing terms andagreement, the Retail Design Manager willproceed to brief the design and fit outprocess with the tenant. Beforecommencement of trade, all tenants need toprovide their signed lease documentation,original bank guarantee, public liabilityinsurance and any other required documentswhich have been made aware of throughoutnegotiations.

Operations Department

The Operations Department includes MallOperations (MO), Facilities Management (FM)and Engineering (Engrg) Department who willassist tenants and their appointed contractoron all co-ordination works for base buildingworks and modifications, if required, duringthe process of shop fit out.

They will liaise, together with the RetailDesign Manager, with tenants on most of thematters to deliver the shop. Operations willin general, ensure that compliance withregulatory requirements are met, monitor fitout works, process permit to work,coordinating provision of required servicesand confirming adherence to traderequirements.

Retail Design Manager

The Retail Design Manager (RDM) is SuntecCity’s representative in all matters withregards to reviewing of shop fit designsubmissions and appraising them for approval.The RDM shall brief and provide feedback totenancy designs and ensure that all submittedtenancy design intent aligns with this RetailTenancy Guide.

Assigned respective Tenancy Coordinator (TC)or Retail Design Manager (RDM) will liaise andcorrespond with Tenants separately. For allqueries, emails may be directed to the groupemail for dissemination to the personnel in-charge:

[email protected]


Prior to approval of commencement of fittingout works, Tenants will at their own cost andexpense, be responsible for seeking andobtaining all approvals/clearances from thelocal Authorities in respect of their Fitting-out Works, and include all necessaryendorsement / vetting by Architects,Professional Engineer’s and Licensed Workersfor Electrical, Plumbing & Sanitary and Gas,etc., where applicable.

Prior to the making of such applications,approval is required from the Landlord andinclude:

1. Single line diagram w licensed electrical worker endorsement

2. Lighting plan

3. Power plan

4. Reflected ceiling plan

5. ACMV plan

6. Kitchen exhaust plan (if applicable)

7. Plumbing & Sanitary plan and schematic diagram with licensed plumber endorsement (if applicable)

8. Gas plan with licensed gas services worker endorsement (if applicable)

9. Fire protection plan with PE endorsement

10. Shop layout plan for FSSD submission

11. Change of Use to URA, if applicable

12. Occupancy Load declaration to FSSD, if applicable

Tenants are required to submit the following plans and drawings to RDM for approval at least 4 weeks prior to commencement of work on site:

1. Interior Design/ Architectural Drawing Set

2. M&E Drawing Set

3. Structural (if required) Drawing Set

All drawings to be A2/A3 in hardcopy or high resolution PDF to be submitted to RDM:

All tenants are required to submit to FM / MCST 2197, documents for commencement of fitting-out work by online application with uploading of required completed documents onto theOnline PTW Portal:

Information re: required submissions can be found in this document and samples can be foundin Section B and include the following:

Suntec City Retail Design Delivery Team

APM Property Management Pte Ltd Office address:1 Raffles Boulevard, Level 2 Crescent 1Suntec City, Singapore 039593Tel: 65 6909 2888

Mailing address:3 Temasek Boulevard, #B1-65ASuntec City Mall, Singapore 038983Email:[email protected]

MCST Plan no. 2197Office & Mailing Address:3 Temasek Boulevard, #B1-65, Suntec City Mall, Singapore 038983MCST Reception Tel: 65 6825 2699 to be redirected to FM / Engrg

Fitting Out DepositAs per prevailing rates in the guidelines with cheque to be made payable to MCSTPlan no. 2197. Please refer to Pg 6.

Insurance Cover NotesAs per prevailing insured amounts required stated for Work Injury Compensationand Contractor All Risk with Public Liability Coverage

Letters of IndemnityAll required signed and endorsed Letters of Indemnity based on the sample formatsprovided in Appendices under Section B.

Permit to Work (Online), Workers Name Lists, Risk Assessment, etc.All remaining forms and lists required as provided in Section B.Online PTW Portal: https://ptw.apm.sg | Email: [email protected] Hotline assistance re: PTW application Tel: 62661506

Temporary Supply Application & PaymentAs per prevailing rates in the guidelines and form in Section B with cheque to bemade payable to the respective party. Please refer to Pg 8 for details.


Submission of Fitting Out Documents

Fitting Out / Reinstatement Deposit

Tenants and/or their contractors are tosubmit Fitting out deposit (exclusive of GSTand free of interest) at least 3 working daysbefore commencement of fit out works. Thisis refundable upon completion of fit out andinspection of completed works. Refundableamount is subjected to full compliance ofhouse rules.

Fitting out deposit form in Section B is to besubmitted together with the fitting outdeposit cheque payment to be made payableto MCST Plan no. 2197. Fitting out depositamount (S$) shall be based on the Area ofDemised Premises leased to the Tenant:

Insurance Cover Note

Tenants/Contractors are to take up andsubmit cover notes of the following insurancepolicies at least 3 working days beforecommencing works:

a. Work Injury Compensationb. Contractor All Risk with Public Liability

Coverage for Contractor All Risk with PublicLiability to be at insured amounts for limit ofindemnity for any one claim at the specifiedrates. All Joint insured parties to include thefollowing for the Leases under the respectiveStrata Landlord:

Leases under Suntec REIT1. Occupant

2. Contractor

3. HSBC Institutional Trust Services (Singapore) Limited as Trustee of Suntec REIT

4. ARA Trust Management (Suntec) Limited

5. MCST Plan No. 2197

6. APM Property Management Pte Ltd

Leases under Harmony Convention HoldingPte Ltd1. Occupant

2. Contractor

3. Harmony Convention Holding Pte Ltd 4. MCST Plan No. 2197

5. APM Property Management Pte Ltd

Public Liability Coverage Insured Amount

Insured amounts (S$) for limit of indemnityfor any one claim:

$3000.00Area less than or equal to 1500 sq ft

$6000.00Area of 1501 to 3000 sq ft

$10,000.00Area of 3001 to 10,000 sq ft

$20,000.00Area above 10,000 sq ft

$3 MillionRenovation Costs above S$300,000.00 (Retail & all F&B Units)

$2 MillionRenovation Costs between S$100,000.00 to S$300,000.00 (Retail Units only)

$1 MillionRenovation Costs below S$100,000.00 (Retail Units only)



Letters of Indemnity & Undertaking

Tenants to prepare and submit at least 3working days before commencing works thefollowing letters of indemnity with tenantcompany letterhead and duly endorsed &signed by Tenant:

1. For Fit out / Reinstatement Renovation Works

2. Tapping of Temporary Power and/or Water supply

3. Plumbing & Sanitary Works, if applicable4. Tenant or Tenant’s QP to undertake and

ensure renovation works comply to authority’s regulations and that they will carry out submissions to all required authority

5. Waterproofing (for All Service Retail with Wet Areas and F&B Tenants)

6. Others, to be advised by RDM / FM / Engrg, where applicable

Tenants are required to furnish these lettersof indemnity regardless of the take overcondition agreed with Retail Marketing.

Refer to Section B for the letters ofindemnity template and sample.

QP’s undertaking for Fit Out Works

Before commencing Fit Out Works, Tenantsand Contractors are to appoint their ownQualified Person (QP) such as Architect andM&E / Civil Engineer, for scope of workincluding and not limited to the following:1. To vet Tenant’s interior architectural &

M&E design proposal2. To ensure the Fit Out Works comply to

prevailing authority requirements andregulations

3. To check and certify the loading ofTenant’s Fit Out is within stipulated STloading and that the integrity of basestructural design is not compromised byany proposed slab opening / coring etc.

4. To carry out the necessary submissions toall relevant authorities

5. To check and ensure that all temporaryfire protection and safety measuresduring fit out are in order & uponcompletion of fit out that all permanentmeasures are built according to theapproved drawing.

For more details, please refer to:https://www.corenet.gov.sg/einfo/Uploads/Circulars/CSCDF100119.pdfTenant’s contractor is to ensure their QP’salternative fire protection and safety solutionare implemented during their works on site,where applicable.

Permit to Work via Online PTW Portal

All Permit to Work (PTW) applications are tobe submitted through the PTW online portalat least 3 working days beforecommencement of Fit out / Renovation /Reinstatement works in the Retail mall.Tenants and Contractors applying PTW’s ontenant’s behalf are able to create their ownlogin account by registering at:https://ptw.apm.sg

The following procedure applies:1. After login, to select > Retail Mall >

Tenanted Area > enter your Retail MallUnit no. under Details of Work

2. To upload relevant documents ontoportal e.g. Risk Assessment, Worker namelist, Indemnity Forms, Insurance cover,Work at Heights (WAH), Hot Work permit(HWP), Deposit Receipt form etc.

3. Applications which are incomplete orrequiring amendment will be queried orrejected.

4. Should the hot works schedule is onlydetermined after main PTW is approved,a separate PTW with HWP and allrelevant documents under Hot WorkPermit requirement must be uploaded.

5. A copy of the approved work permit is tobe displayed in a plastic pocket on thefront of hoarding (beside the hoardingdoor) before commencing fit out work.

5. Workers are to exchange work pass dailybefore commencing fit out works on site.

6. Should Tenants/contractors required towork beyond the period stated on theapproved PTW, they are responsible forapply for a new work permit at least 3working days prior to expiry of thecurrent approved PTW. The extension isto be accompanied by relevant revisedinsurance etc., where applicable

Refer to Section B for forms to be uploadedinto portal. More information such as FAQ &Step by Step Guide is available on the portal.

For additional assistance, please contact:Email: [email protected] hr Hotline assistance: 62661501

Worker Name List

Worker name list must be submitted togetherwith PTW application and should includename and last 4 characters of work permitno./ identification no.Additional worker names may be added ontoan approved PTW. Refer to online FAQ.



WSH & Fire Risk Assessment

Tenants and Contractors are required bylegislation to ensure appropriate reasonablypracticable safety measures are in place toeliminate and minimise hazards for safety ofworkers carrying out work activities on site.

In addition, Tenants and Contractors are toinclude Fire Risk assessment and ensure FireSafety when carrying work on site. Refer toSection under Fire Safety during Fit Out /Renovation Works and/or consult their QP toprovide appropriate temporary fire safetymeasures, where applicable, especially whenmall’s designated fire escape route isaffected and relocation base fire fightingsystem are involved, such as Hose reel etc.

WSH and Fire Risk assessment with 5 x 5 riskmatrix must be submitted together with theapplication of work permit. The templatemay be downloaded directly from:

https://www.wshc.sg/files/wshc/upload/cms/file/RiskAssessmentForm.doc

More information re: MOM WSH legislation,codes of practices and Singapore Standards:

https://www.mom.gov.sg/legislation/workplace-safety-and-health

https://www.mom.gov.sg/legislation/workplace-safety-and-health#approved-codes-of-practices

https://www.mom.gov.sg/workplace-safety-and-health/safety-and-health-management-systems/risk-management

More details re: Fire Risk, refer to NationalFire and Civil Emergency PreparednessCouncil’s Fire Risk Assessment Guide:

http://www.nfec.org.sg/publication_fire_risk.html

For Risk assessment sample template, refer toresources link on MOM website:

https://www.mom.gov.sg/workplace-safety-and-health/safety-and-health-management-systems/risk-management

Permit for Work at Heights (WAH)

Permit to Work at Heights is required forcarrying out any work above 3m height, asstipulated by WSH (Scaffolds) Regulations &WSH (Work at Heights) Regulations, refer:

https://www.mom.gov.sg/legislation/workplace-safety-and-health

Tenants and Contractors are to takeappropriate reasonably practicable safetymeasures to ensure safety of workers on site,e.g. PPE, harness, certified training to usescissors lift etc. For temporary structureabove stipulated height e.g. scaffolding, PEapproval must be included and the Safetyofficer must be present during the set up.

Refer to Section B for the Permit Forms forWork at Heights. These are to be submittedtogether with relevant WAH RA and the mainwork permit application.

Permit for Hot Works (HW)

Hot Work Permit application is necessary forcutting, welding, bracing etc. and must besubmitted daily at least 3 working daysbefore commencing any hot works with themain work permit application.

Tenants and Contractors are to takeappropriate safety measures listed underSpecific Instructions to ensure due careduring hot works to eliminate and minimise

injury or damage to persons or property.

Refer to Section B for Permit Form for HotWork. This is be submitted together with:

1. Risk assessment for the Hot works

2. Welders Certificate

3. Method of statement

4. Name list of the Fire watch

Measures to be taken on site, include:

1. Work area to be cordoned off with safetyhoarding, barricade, tape and temporarysignage, where applicable

2. Fire extinguishers

3. Shield / Fire blanket esp. where weldingnear areas accessible by public

All Hot works are to be carried out aftermall operational hours only and/or asadvised by our mall’s Fire Safety Manager.Refer to National Fire and Civil EmergencyPreparedness Council’s advice and Fire RiskAssessment Guide at

http://www.nfec.org.sg/publication_fire_risk.html



Working Hours

All works carried out in the mall shall notcause any nuisance or disturbance tooperating tenants and shoppers. Tenants andcontractors are expected to adhere to houserules for stipulated working hours as well asmanagement’s advice and instruction of ourSecurity duty officer(s) at all times.

All working hours are to be stated in PTWapplication and are subject to review.

All work generally are to be carried out atnight after mall operation hours between11pm to 7am:

a) All work at common area and tenantedarea

b) All hoarding and hoarding visualinstallation

c) All noisy, dusty & smelly works

d) Bulk material delivery

The above list is not exhaustive.

For job sites near operating tenants withextended trading hours, some adjustments inthe working hours are to be madeaccordingly, for example:

a) Contractors working near Cineplex shouldstart noisy works only after the lastmovie screening time

b) Contractors working near Tenantsoperating late should start noisy / dusty/smelly work only after their operatinghours

c) Contractors working near Tenantsoperating early should stop noisy / dusty/ smelly work before their operatinghours

The above list is not exhaustive and subjectto Mall Operations’ advice.

Day time works will be approved only on PTWapplication and on case to case basis. Daytime works are usually limited to urgent /minor works, which are carried out withintenanted area & hoarded up units and onlypermissible for works which are not noisy, notdusty and not smelly. Contractors caughtworking without approved PTW for daytimeworks will be dealt with as per the advice ofviolation of house rules.

Temporary Power and/or Water Supply

Tenant/contractor who requires the use oftemporary power and/or water supply mustsubmit an application to Engrg at least 3working days before turn on:

a. Application for temporary water supply

b. Request of temporary electricity supply(Tenant LEW to complete and endorseSLD & form)

Refer to Section B for the above two formsand current rate of charges. Payment chequeto be made payable to respective partiesaccording to below table:

Temporary electricity are charged accordingto area of tenant’s premises and temporarywater supply charge is at a flat rate permonth. All temporary supply payment mustbe made together with application and arenon-refundable.

All non F&B tenants are to use only thedesignated water points, advised by Engrg.

For any extension of temporary supply,application to be submitted with chequepayment at least 3 working days prior toexpiry of application.

When no extension of temporary power isreceived, Engrg shall proceed to turn off thetemporary electricity & water supply uponexpiry of the last approved application.

Leases under Suntec REIT

Leases under Harmony Convention Holding

Pay to: MCST Plan no. 2197

Pay to: Harmony Convention Holding Pte Ltd

WARNING: Any temporary electricalsupply works found to be tappedILLEGALLY, and / or Contractor foundcarrying out dangerous electrical worke.g. with cable grounded to earth, withfaulty Tenant’s circuit and/or equipmentthat resulting in tripping of theLandlord’s Electrical Board and some orall tenants supplied by this same board, aPENALTY FINE of S$1,000 will be imposedon top of any damages caused to mall andother Tenants’ properties.

WARNING: ILLEGAL tapping from Hosereels or non-designated toilets or waterpoints, a PENALTY FINE of S$1,000 will beimposed on top of any damages caused tomall and other Tenants’ properties.

WARNING: UNLESS APPROVAL IS GIVEN,NO WORK is to be carried out during therestricted hours i.e. mall operation hoursof 7am to 11pm.



Plumbing & Sanitary Works

1. Letter of indemnity/ undertaking to besubmitted by occupier.

2. To apply for a PUB sub-meter account.3. Plumbing and sanitary drawings endorsed

by PUB’s licensed plumber is to besubmitted.

4. All cold water pipes must be of approvedmaterial with proper joints only.

5. All sanitary and kitchen waste dischargepipes must be of epoxy coated hublesscast iron pipe.

6. All concealed floor waste pipes shall bepressure tested to ensure no leakage.

7. Pipes receiving cold water discharge (e.g. from ice machine, etc.) shall beinsulated within Tenant’s premises andTenant shall insulate at their own cost 2to 2.5m length of pipe(s) immediatelyconnected to these floor trap(s).Insulation length shall be extendedaccordingly when the insulation done isfound not sufficient to preventcondensation and cause nuisance.

8. All sanitary and kitchen waste pipes mustbe properly labelled.

9. All floor traps(KWP) are to be installedand accompanied with a removablestrainer basket, to be installed below thesecondary discharge pipes

10. Tenant is responsible for maintaining the

floor trap(s) within their premises andthe connecting waste discharge pipe(s)till sub-main stack free of chokage.

11. Tenant shall engage appropriatecontractor to carry out regularmaintenance at their own cost, with acopy of service report submitted toMO/Engrg for record. Should Tenant failto do so, Landlord shall then engageappropriate contractor to carry out themaintenance and back charge the cost tothe tenant.

12. Tenant shall install air-tight seal plug andprovide an unperforated stainless steelcover to all floor traps which are not inuse.

Electrical Works

1. Tenant &/or Tenant’s LEW is to submit:a. single-line drawings and loads table

for Engrg’s/ Building LEW’s reviewprior to commencement of works.

b. the necessary documents andelectrical SLDs to our Building’s LEW(Refer to Section re: NSC) who willvet, prepare and endorse CS3 form,which will be returned to Tenant/Tenant’s LEW.

c. completed account opening & meterinstallation (if needed) request forms

to Engrg’s office together with CS3electrical single line drawings, GIROform and electricity deposit chequefor completion of CS-3 form andaccount opening.

2. An approved Tuas Power kWh meter shallbe installed at:a. The Landlord’s meter board for

Tenants whose MCCB rating is 100 A,3-phase or less.

b. The Tenant’s premises for Tenantswhose MCCB ratings are more than100 A, 3-phase.

c. Or at location advised by Engrg

3. Tenant’s Fit Out Contractors to label alloutgoing circuits at Landlord’s mainswitchboard / meter-board, from whichthe supply is tapped, with engraved tags(black lettering over white background),with the following descriptions:a. Unit no. and shop/restaurant/office

name above the meter board’sviewing panel.

b. Unit no. onto teakwood where theapproved private Power kWh meteris to be installed.

c. The electrical approved load.

4. Tenant’s Fit Out Contractors to label alloutgoing circuits at their respective

isolator / MSB / DBs c/w attached labelsare to be provided with the wording“Electrical Supply from MSB-PD-B1-101”(example) on front of Tenant’s isolatorand MSB panels

5. When upgrading of electrical load isrequired, Tenant to apply request forreview and approval:a. To indicate the new upgrade load

required by the Tenant.b. To submit two(2) copies of proposed

single line diagram c/w equipmentspecification lists.

c. To submit to the landlord:i. The total connected load and

maximum demand load; ii. Equipment specification list;iii. Main single line diagram

accompanied with LEW’s endorsement;

iv. Tenant respective DB’s; v. Main consumer’s switchboard; vi. Air-con DB on the single line

drawing. [The proposed load is subject to approval by Building’s LEW/Engrg].



d. To ensure the type/setting of mainprotection devices at theconsumer’s main switchboard (earthfault / overcurrent) is appropriatelydiscriminated with reference to theupstream landlord’s power supplytap-off point. All protection settingsshall be subjected to the approvalby the landlord’s LEW.

e. All electrical circuitry must beclearly indicated on the Single LineDiagram (SLD) at the DB(distribution board) in the Tenant’spremise in order to detect anyelectrical trips instantly. Electricalsingle line diagram must be placedinside the DB panel.

6. Installation of new main cable:

a. Installation of new outgoing cablesfrom the landlord’s electrical riserto the isolator (Tenant to installabove their unit’s service chamber),and to main switchboard (Tenantprovide). All new cables to be laidin new trunking/cable ladder andto be labelled at 5-meter intervalswith the shop name /unit no., andalso at locations where there is a

change in cable route direction. Thecable route shall be verified on sitewith Engrg prior to starting work.The cables shall be of XLPEinsulated material.

b. Tenant to bear the cost for theupgrading electrical installationwork.

c. For safety measure and to preventhindering of the mall/car parkoperation, all cables installationwork shall be from 2300hrs to0600hrs the next day.

d. Any wall openings for laying ofcables must be identified and obtainprior approval from the landlordbefore starting work. If needed,Tenant must also engage structuralengineer to endorse the work priorto commencement of work. Allpenetrations must be made goodwith fire rated material andtouched up with the existing wallcolour paint.

e. Tenant requires notifying MO/Engrgat least 2 weeks in advance of anyshutdown date for its upgrading

works. This is for the MO/Engrg tohave enough time to notify theaffected Tenants who are sharingthe same electrical meter board /main switch board. All upgradingworks shall be planned properlysuch that minimum shutdown timeis required.

7. Tenant to make provision an accessopening c/w cover (600mm X 600mm)below the electrical isolator which wasinstalled in the service chamber, at thefront of the shop/unit.

8. A “Certificate of Compliance” to beendorsed by their LEW, and to submit toLandlord.

9. Tenant’s LEW is to endorse and submit alltest reports on the electrical installationworks and switchboard / distributionboards to MO / Engrg.

10. To notify MCST’s appointed EnergyRetailer at least 3 days in advance ofkWh meter installation/turn-on date. ThekWh meter shall be turned on prior to thecommencement of operation by theshop/office or at the expiry of thefitting-out period. Otherwise, a

temporary check meter must be installedand all consumption of electricity will bechargeable. Otherwise, during theseoperation (business) period, Tenant haveto pay for the utility consumption (referto Section B for more details) to MCST,until kWh meter installed.

11. Upon the completion of the fit out works,the power supply WILL NOT BE TURNEDON by Engrg if the Tenant has notinstalled a power meter or completedthe account opening procedure withLandlord’s appointed Energy Retailer.

12. When Tenant has acquired three-phasepower supply from the landlord, they areto ensure that all loads are balanced onall the three phases. When the operationof the premises is stabilized, the loadsshall be re-distributed if foundunbalanced and to prevent nuisancetripping.



13. Three (3) set of ‘as-built’ drawings(single line, lighting and power layout) inpaper prints and soft copy to besubmitted to MO / RDM (single-line,lighting and power layout) to be attachedon the Tenant’s main board, for easy totrace/troubleshoot the faulty circuitpromptly.

14. All cables shall be installed in GI conduit,trunking or tray.

15. All floor embedded cable installationshall be concealed in GI conduit, no PVCconduit are permitted.

16. Neon signs shall be of low voltage 230V-supply type (subject to approval byLandlord).

17. Tenant to sign/endorse the Letter ofUndertaking and Indemnity, with theircompany heading printed on the top ofthe letter, and return to Engrg before thecommencement of the electricalinstallation.

18. By tapping of Landlord’s supply, Tenantis accountable to maintain the baseprovision of main cables, main isolatorand main circuit breakers.

19. Tenant shall maintain all Landlord’s EXITlights located within the premises, whichshall be reinstated to the originallandlord power source when vacatingpremises upon lease expiry, whereapplicable.

20. Tenant is to seek approval in writingfrom MO/RDM for permission to installand/or convert common area lightfittings for their use. Tenant’s proposal issubject to review and approval by MO /RDM on a case to case basis only.

21. When Tenant converts landlord’s lightinginstalled either within lease area or atcommon area for their use, the affectedlighting circuits are to be diverted andconnected to Tenant’s power source, tobe controlled and maintained by Tenant.Should Tenant replaces landlord’s lightfitting with their own, landlord’s lightfitting shall be retained for futurereinstatement. Tenant is required toreinstate the landlord’s light fittings andproperties into its original position andcondition during reinstatement works.

22. Subject to Landlord’s approval, anydecorations put up by the Tenant, alongthe common corridor must be allowaccess for M&E servicing purposes. Firerated roller shutters, smoke curtains,smoke detectors and PA systems /

speakers installed in the Tenant premiseswill be maintained by Tenant.

23. All independent sound system speakersand/or all PA speakers which are beingutilized to play piped music, must beinstalled with an over-riding interlockingrelay. This relay is to ensure that themusic does not cause any conflict ormask the PA announcements during anyfire emergencies.

24. Applying for temporary supply ofelectricity:a. Maximum load for temporary supply

is 240V 60A single phase.b. Tapping of temporary supply is

chargeable for fit out works.

c. During fitting-out work, Tenant isrequired to fill up the “Applying forTemporary Supply of Electricity”form which is to be endorsed bytheir LEW, before any tappingcommences. They need to installnecessary protective devices (suchas ELCB & MCB) to prevent nuisancetripping during fitting-out works.They are required to bypass thekWh meter terminals by connectingwith GI connectors.

d. Tapping of temporary electricalsupply is also chargeable when theTenant starts their operation /business without installing anapproved Power kWh meter.

Refer to Temporary Supply Applicationform for more details on the charges.

Electrical Installation Licensing (Above45KVA) and Subsequent Annual LicenceRenewal

Suntec City Mall is a contestable consumerwith EMA and is under one EMA electricalinstallation licence. According to EMAregulation, all sub-metered accounts(exceeding 45KVA) shall obtain an electricalinstallation licence from building LEW.

Building LEW will approach Tenant for licencerenewal before Tenant’s licence expires.Refer licence fee table in Section B.


M&E Fitting Out Specifications Criteria

for additional chilled water usage.DX/ VRV air condition system is directlycontrolled by Tenant and equipmentoperation hours is determined by Tenant.

Air condition Equipment Specification

Typical chilled water FCU equipment modelspecification is listed in the table above.

For all AHU, PAU, DX-FCU and/or other FCUmodels, Tenant to contact MO / Engrg to

request for equipment specification detail, ifrequired.All power supply to FCU/ AHU/ PAU servingTenant’s premises must be installed byTenant and tapped from Tenant’s DB. Theseshall be ready before Tenant arrange forturning on of air condition supply to theirpremises.

Openings to Natural Ventilated Areas

Where Tenant plans to have direct opening(s)to natural ventilated outdoor area, Tenant is

required to comply to BCA air conditioncontrol requirements:1. Where DX-FCU’s have been provided for

the tenancy premises, Tenant is requiredto provide self-closing doors

2. Where chilled water FCU’s have beenprovided for the tenancy premises,Tenant is required to provide an air lock,i.e. a vestibule with 2 sets of self-closingdoors

3. EM lock with break glass door controllermay be provided for fire escape exitdoors for emergency use only

Air condition Base Provision

The base provision for cooling load dependson the intended usage of premises, typicallyas follows:• Retail – approx. 130W/sqm• F&B – approx. 250W/sqm

Tenants upgrading cooling capacity for theirpremises and/or installing additional aircondition equipment at their own cost are tosubmit request with cooling load calculationfor review and approval by Engrg. This issubject to MCST’s charges for additionalchilled water usage for all new equipmentand licence fee for all approved newequipment installed in common area.

Air Condition Equipment Operation Hours

Operation of chilled water air condition iscontrolled via Tenant’s own electrical supplyand by central controlled BMS. Typical mallair condition BMS operation hours is between10am to 10pm daily.

Tenants requesting to amend and/or extendchilled water air condition operation hoursfor their premises are to submit request forreview and approval by Engrg. All suchextension are subject to MCST’s charges

Above: Typical Chilled Water FCU Equipment Specification


M&E Fitting Out Specifications Criteria

Air-Conditioning and Mechanical Ventilation Works

1. AHU/FCU power supply must be installedby Tenant and supply tapped fromTenant’s DB. AHU/FCU units must beclearly indicated at the DB (distributionboard/panel) in the Tenant’s premise inorder to detect any air-con trip instantly.Electrical single line diagram for air-conunits must be placed inside the DB panel.

2. Tenant/ Tenant’s contractor must informEngrg and shall be present for the jointinspection both during power connectionto the fan control panel and duringturning on of air condition.Tenant/Tenant’s contractor isresponsible to check and ensure thingsare in order before calling for inspection.

3. BMS interface are provided to allAHU/FCU installed by Landlord.

4. All thermostats and its cables are wiredup by Landlord. Tenant to ensure allthermostats are not hidden/covered inorder to give an accurate temperaturesensing/reading.

5. Tenant/Tenant’s contractors are to turnoff all air-conditioning equipment duringfitting out or renovation and are not toturn on the power for AHU/FCU. Inaddition, there is need to block/seal offthe AHU/FCU during the Fit Out Period.This is to prevent dust particle generatedto be trapped inside the air-conditioningequipment/unit.

6. Tenant/Tenant’s contractor is to ensurethat all fresh air ducts to premises FCU’s/ AHU’s/ PAU’s are temporarily blankedoff during fitting out or renovation.

7. The Tenant is responsible to test andensure the smooth discharge of waterinside the pipeline of the condensatedrainage system prior to handling over tolandlord’s representative.

8. Any additional new air-conditioningequipment installed by Tenant shall beprovided with secondary drain pan atTenant’s cost.

9. The consumption of chilled water orauxiliary cooling water is chargeable toTenant for this new equipment. Tenant is

also to install at his own cost, new BMSinterface and/or chilled water flowmeter to the additional FCU/ AHU, to bereviewed and approved by Engrg.

10. The Tenant has to undertake allresponsibility for carrying out anyadditional installation to the existing air-conditioning system.

11. Access panel provisions on plaster/falseceiling must be of size 600 x 600 mm formaintenance and servicing trimmed withaluminium framing for allAHUs/FCUs/Fans. Tenant is not to blockany access way in order to facilitateservicing of AHUs/FCUs/Fans above. Allaccess panels should be easily accessibleat all time for maintenance purpose.

12. Access panel must be provided for directaccess to ceiling mounted cat ladder,filter, fan control panel, main chilledwater supply and return valves, chilledwater actuating valve and all parts of theair-conditioning equipment/unit locatedinside the Tenant’s premises. Landlordwill not be responsible for any ceilingdamage caused by Maintenance staff dueto accessibility.

13. Where accessibility for maintenance islimited or obstructed, Tenant has toinstall cat ladder/ platform at his owncost, especially when the void spacebetween the false ceiling and theFCUs/AHU is more than 1 meter heightapart.

14. All existing duct works and diffusers thatare taken over by the new Tenant in ‘asis where is’ condition will be theresponsibility of the new Tenant.Tenant/Tenant’s contractor is advised tocheck the ducts and carry out anyrectification work and documentation atTenant own cost before carrying outceiling works.

15. Once there is any renovation to thetenancy premises, accessibility to theair-conditioning equipment must bereviewed and additional provision mustbe installed where required.

16. Upon completion of Fit Out works,Tenant is carry out a fresh air-conditionbalancing exercise with report dulycertified by Tenant’s M&E QP, beforesubmitting a copy to Engr.



Air Condition Return for Specialist Trades

Tenants operating specialist trades such asPet shops, Hair and Nail i.e. manicure /pedicure services, etc. are to provide ductedair return for their premises as well asprovide air cleaner / filter, where necessary.

Tenant shall seek advice from their M&E QPand refer to Code of practice for air-conditioning and mechanical ventilation inbuildings for more details.

Air Cleaner Requirement for F&B and/ or Food Kiosk Tenants

All F&B or Food kiosk Tenants who arecarrying out cooking activities shall ensurethat their cooking steam and/or fumes isproperly directed through an air cleaner sothat all discharge air is clean and odourless.Kitchen exhaust air treatment system shall beproperly designed and selected to ensure thequality of discharged air to environment iscomply with all the local authorities’ andSingapore Code of Practices requirements.

All F&B or Food Kiosk Tenants with KEDprovisions shall supply and install, operateand maintain their own kitchen exhaustsystem including exhaust hood, air cleaners,supply and exhaust fans, etc. as necessary attheir own expense.

Tenants without KED provisions andconducting minimal cooking activities that donot produce oily fumes shall supply, install,operate and maintain their own hood, Aircleaner with UV-C electrostatic filterventilation system for their kitchen at theirown expense.

To refer to below section for more details

Standard Guidelines to Kitchen Ventilation System and Treatment System

1. All submissions for the kitchenventilation system to be submitted byQualified Person and in compliance to allcodes of practices and relevantauthorities’ requirements. All exhaustfans are to be accompanied with specificattenuators on acoustic aspects of fanduring operation mode (Base M&Econsultant to advice)

2. Variable speed drives and backdraftdampers are to be installed in all theduct work with Magnetic gauges toindicate operating pressure of the fans.

3. Kitchen hoods are to be installed withgrease filter and smoke and odourtreatment system of Electrostatic & UVair cleaner type.

4. Short-circuit of the exhaust to the freshair supply / air conditioning shall beavoided based on SS 553; no exhaust andsupply/ return air shall be less than 5meters apart.

5. The following engineering practices to beadopted for Kitchen ventilation system:

a. For greasy operations, ducts shall bein stainless steel or galvanised ironof at least 1.2mm thick and withminimum 1 hour fire rating accordingto code of practice and fire code, tobe advised by M&E QP;

b. Velocity flow rate of duct to be notmore than 10.3 m/s;

c. Ducting construction to be based onSMACNA standards;

d. Fans selection to be based on SS 553,however the static pressures are tobe carefully selected to ensure thata backflow does not affect the othertenants in the common exhaust ductsystem, and to ensure effectiveexhaust through the dischargepoint);

e. Kitchen exhaust system shall complywith the maximum fan power of0.17W/CMH (≤4kW) or 0.47W/CMH (>4kW);



f. Kitchen exhaust system shall be atall times negative pressure so thatsmell and cooking fumes are nottransferred to the air conditioningsystem and surrounding tenantunits/common area.

g. While maintaining the negativepressure in the kitchen, kitchen MVsystem shall be designed in such away that outdoor fresh air makeup tobe sized at least 85% of exhaust airvolume. This is to prevent excessiveindoor cooled air being exhaustedout by the kitchen exhaust airsystem and contribute to the wastein energy.

h. A kitchen hood fire suppressionsystem is to be installed and shallinterlock with the exhaust fansystem and gas supply emergencyshut-off valve system, according toCode of Practice and Fire Code.

i. An approved gas leak detectorsystem shall be provided in areasusing gas, connected to localizedalert alarm, emergency shut-offvalve, kitchen exhaust system andfire suppression system, according toCode of Practice and Fire Code,where applicable.

6. The installation and design of the kitchenventilation system shall be such that itdoes not draw air conditioning load out,preferably to be an isolated system, withfresh air supplied into the exhaustsystem.

7. Spot cooling is recommended for thekitchen area.

8. Adjustable timers are to be installed forthe fan operation to save energy and toensure that the fans are run to cool downthe kitchen area and remove smell andfumes for at least 30 minutes before andafter kitchen operation.

9. The system shall be designed to achievethe indoor air quality as stipulated in therecommended Guidelines for Indoor AirQuality.

10. Tenant shall engage appropriatecontractor/ specialist to carry outmonthly maintenance at their cost tokitchen mechanical ventilation system,kitchen hood fire suppression system, gasdistribution and detection system andetc. which includes but not limited to MVfans, filters, control panels, distributionboard, nozzles, fusible links, actuators,gas detectors, solenoid valve, MVfans/gas/fire suppression system

interlocking function to ensure properfunctioning of the respective system andclean and odourless kitchen dischargeair. The kitchen hood, exhaust air duct(from kitchen hood to external louvre)and the external louvre shall be cleanminimum once a year or to maintain ductcleanliness with average thickness ofsurface grease < 50 micron meter(0.0508mm) as per NFPA 96 guide.Kitchen hood and filter for kitchen withheavy cooking activity to be cleanedmore regularly as per the intervalrecommended by manufacturer. A copyof monthly service report to besubmitted to MO/Engrg for record.

11. Kitchen hood and filter shall be clean onregular monthly basis or durationrecommended by manufacturer forkitchen with heavy cooking activity.

12. Should Tenant fail to engage appropriatecontractor to carry out the service andmaintenance, the Landlord shall thenengage appropriate contractor to carryout the maintenance and back charge thecost to the Tenant.

13. Tenant must review & rectify theirinstallation upon feedback of anycomplaint arising regarding smoke andodour from their operations.

14. For Tenants using UV-C treatmentsystem, the tubes of the UV-C lamps tobe wiped cleaned with proper cleaningagent soap and water at least once everyweek and the tubes shall be replacedafter 8,000 operating hours.

15. The UV-C filtration is highly sophisticatedsystem and under no circumstancesaccess to the tubes be allowed unless thepower supply to the UV-C control panelhas been turn-off as looking into thelighted lamps may damaged the eyes.

16. The activated carbon bank filtersremoves and retains gaseouscontaminants within its microscopicporous structure. The pollutants areabsorbed by the carbon grains whichincrease in weight as they absorb. Thisprocess continues until the capacity ofthe carbon is saturated. At this point orbefore (every 6 months), the carbon mustbe replaced or reactivate.



Smoke Control

1. All submission for smoke control systemby Qualified Person must be incompliance with relevant authority’srequirement.

2. All Landlord’s smoke control systemincluding smoke curtains, ductwork, fans,dampers, panels, etc. within the tenantspace should not be demolished oraltered. 600 mm x 600 mm access panelsshall be provided to the fans, dampers,panels, etc. for access and maintenancewhere false ceiling is installed by tenant,

3. For tenants with unit area >= 1300 sq. mand/or with smoke control system intheir premises, at least 25% free areaperforated ceiling shall be providedwhere false ceiling is proposed as part oftenant’s shop fit.

4. The operation of all installed smokecurtains and smoke detectors shall not beobstructed, especially by tenant’sfurniture or internal partition(s). Aclearance height of 2100 mm AFFL shallbe maintained for the operation of smokecurtains.

5. Perforated shop closure with free area atleast 25% of shop front, &/or as advisedby QP, shall required for the smokecontrol make-up fresh air intake.

6. If the tenant chooses not to implementperforated shop closure, 2 hour fire ratedfresh air transfer duct shall be installedand extended to low level with air grillesby the tenant at his own cost. The detailsand route of this duct shall be submittedto Engrg and authority for approval. Thefresh air make-up duct MUST not beremoved/ concealed by partition walls ordisplay cabinets in order not to fail thesmoke extraction system. Any damage tothe fire rated duct shall be rectified bythe tenant according to coderequirements.

7. Where motorized perforated shutter (forLevels B1, L2 & L3 only) is used insteadof manual type, switch to manual modeshall be provided in case of powerfailure.

8. The integrity of the smoke zone boundaryshall be maintained at all times. Finishesfor smoke zone boundary include thefollowing options, to be advised by

Tenant’s QP:

a. Smoke curtain, dropping to 2100mmheight AFFL and come with gypsumbarrier above to soffit of slab

b. Gypsum partition to soffit of slab

c. Laminated fixed glass panels andwith gypsum barrier above to soffitof slab

d. All openings and/ doors to be notmore than 2100 mm height AFFLand come with gypsum barrierabove to soffit of ceiling slab

9. All perforated shop closure and smokezone boundary treatment as part of shopfront are subject to review & approval byRDM on overall aesthetic evaluation.

Refer to Section D: EDA for Smoke ControlGuideline for Fresh Air Make Up

Smoke Curtain and Fire Shutter NSC

The smoke curtain and fire shutter system inthe mall are maintained by MCST’s appointedcontractors.

Tenants requiring to carry out any addition&/alteration of such work are advised toengage our NSC for the work and to integratethe fire signal into our mall’s system.

The NSC details are as follows:

Smoke Curtain IDAS Technology Pte Ltd

Mr. Aedan PhuaTel: 65-6745 3933Mobile: 65-9008 8039Email: [email protected]

Fire Shutter K. A. Fabric Shutters Pte Ltd

Mr. Gary Lim Tel: 65- 67471747 Mobile: 65- 8189 7873 Email: [email protected]



Air Blown Fibre (ABF) MicroductInfrastructure

Air Blown Fibre (ABF) Microduct infrastructureis the property of Suntec MCST (2197) whichhas been provided for all Tenants at theentrance of unit premises above false ceiling.

Generally, each unit no. is provided with 1pair of coiled 5m length ABF microducts withEnd Cap connector for future fibreconnection.

Photo below shows ABF Microduct coiled.

Photo below shows typical labelling for 1 pair

1. Tenants are responsible for their use ofthe ABF Micorduct infrastructure, theirconnection and shall reinstate whenvacating premises upon expiry of lease.

2. Tenant may engage their preferredInternet Service Provider (ISP) and submitto Engrg / MCST details for review andapproval before carrying out the fibreinstallation work between MDF Room,Telecom Riser and Tenant’s Unit, namelythe following:

a. Layout plan and

b. Proposed ABF Microduct servicingport

c. PTW with Application Form (Refer toSection B)

3. Tenants may move or extend the ABFMicroducts to designated fibretermination point location, however,must not damage or cut the originalmicroducts.

4. When vacating premises upon leaseexpiry, Tenants are required to reinstatethe ABF Microduct to original location aswell as to engage their respective TelcoService Provider to remove the fibreinstalled by tenant.

5. Tenants are to compensate MCST thecost of reinstatement should there beany damage to the Air Blown Fibre (ABF)Microduct infrastructure and End Capconnector and/or in the event of failureto remove their fibre from ABF Microductbefore returning premises.

6. Tenant’s Contractors are to engageMCST’s nominated contractor to carryout Reinstatement to (ABF) Microductinfrastructure.


Starhub Ltd

Mr. Derrick LIAM Kar AikMobile: 65 – 8233 2066Email: [email protected]

Mr. Teo Hsien Wen JarylMobile: 65 – 9100 7571Email: [email protected]

Mr. Royston TAN Eve PengMobile: 65 – 9188 9900Email: [email protected]


Suntec City Nominated Sub Contractors

Nominated Sub Contractors (NSC)

All Tenants and their contractors shall employat their own cost and expense the followingNSC for related works, as stipulated by theMO/ FM / Engrg. These include:

1. Installation of Electrical Meter and PowerTurn-On of Demised Premises

2. Modification of BMS, Public AddressSpeakers or installation of overridecontrol module, smoke detectors andrelocation of Fire Alarm bell & call point

3. Installation of 2nd Layer Fire Sprinklerand modification to existing sprinklers

4. Installation of new hose reel andrelocation of existing hose reel

5. Addition &/alteration of Smoke Curtain &Fire Shutter work (see NSC under SmokeControl)

6. Additional &/ modification to Air BlownFibre (ABF) Microduct infrastructure (seeNSC under ABF Microduct)

Electricity

Tenant is to apply to respective parties foraccount opening and metering to thepremises. Refer to more details underElectrical Works and utility account openingunder Preparations for Opening of Business.

Meters are to be installed in Tenant’s nameby Building’s LEW and to make all payment toMCST.

Tenants are to engage Building’s LEW to vettheir electrical SLD, turn on of electricalsupply and for EMA licence, where applicable.Tenants are to ensure that this part of work iscompleted before operating in the premises.

The Building’s LEW details for such works areas follows:

Public Address Speakers

If Tenant installs music system in thepremises, Tenant shall install control moduleto switch from music to message when firealarm is activated.

Tenant’s Contractors are to engage MCST’snominated contractor to carry out alterations(if any) to the following:

a) Public Address Speakers

b) Installation of music override controlmodule

c) BMS

d) Alarm bell and call point

e) Smoke detectors


Fire Protection / Sprinkler System

Tenant’s Contractors are to engage MCST’snominated contractor to carry out

a) Modification include all addition andalterations (if any) to the Sprinklersystem

b) installation of 2nd layer sprinkler system

c) Add new / relocation of existing Hosereel

Sprinkler drainage fee at S$107.00 (inclusiveof 7% GST) is payable each time to Tyco. Allcosts to be borne by the Tenant.


DRPL Corporation Pte Ltd

Mr. Ang Koh SengTel: 65-6273 3860Fax: 65-6278 4010

Ms. Sabrina CheeMobile: 65-9835 5119

Honeywell Pte Ltd

Mr. Lim Yew ShengMobile: 65-9766 5980Email: [email protected]

Mr. Charles RajaratnamMobile: 65-9661 8308Email: [email protected]

Tyco Fire Security & Services Pte Ltd

Mr. Jeffrey NgMobile: 65-9670 5337Email: [email protected]

Mr Liu Kit ChunMobile: 65-9338 3966Email: [email protected]



Introduction to Green Building Guide

Suntec City Mall is a Greenmark Goldcertified building and is committed to do ourpart in conserving and maintainingsustainable environments. The Green BuildingGuide strives to communicate, educate andencourage all our stakeholders and businesspartners – both Tenants and the public, towork together and achieve our environmentalgoals.

Energy Conservation Guide

When selecting equipment for dailyoperation, Tenants are encouraged to look atenergy efficiency by weighing on long termenergy savings instead of short term capitalinvestments. The following are somefundamental principles to look at:

Select right capacity for appliances andequipment for daily operational needs. E.g.correct size of freezer/ fridges to avoidwastage of energy due to over sizing.

Consider purchasing energy-efficientequipment and make sure energymanagement features are activated. All

equipment recommended to be NEA 4 tickenergy efficiency labelled or approvedequivalent. Specialist equipment (with nolabel) is required to follow industry bestpractice guides in terms of energy efficiency

Equipment Plug Load – Average for retail is<22W/m2 and F&B is <60W/m2.

Kitchen exhausts must include an activegrease capture separation system, air cleanerand UV light.

All back of house, storage areas and fittingrooms is recommended to be motion orswitched controlled with all lightsprogrammed to be switched off after hours.

Where applicable, do not block any heatdissipater. Insufficient ventilation reduces theefficiency of heat dissipation for appliancesand equipment, resulting in higher energyconsumption.

Where applicable, do not place any heatingappliances near to room air-conditioningthermostat because the thermostat will senseheat from these appliances, which gives‘false’ signal to air-conditioning system

resulting in over cooling in space.

Air conditioning controls to maintain thermalcomfort and good indoor air quality shall bedesigned for. Temperature to follow SS 554:2009 (Indoor operative temperature between24C +/- 1 degree Celsius. Relative humidity <65%).

Select energy-efficient light bulbs or lightingsystems for lighting needs, especially LEDbased bulb replacements and light sources.

Lighting Power Budget

Tenants are recommended to achieve totallighting power budget of 22w/m2 or less forRetail units and 15w/m2 or less for F&Bunits.

Tenants are also encouraged to achieve alower lighting power budget or higherGreenmark standard, whichever is morestringent.

Use of incandescent and halogen lights areprohibited.

Use of Energy efficient lamp (LED lightsources) and high frequency/ electronicsballast is encouraged to achieve goodluminance with visual comfort, based onSingapore Standard SS531 / Part 1: 2006(Lighting for Work Place) achieving minimumlux level requirements.

Advantage of Efficient Lighting Design &Management:

1. Reduce lighting energy bill

2. Reduce heat load

3. Potential savings in lamp maintenanceand replacement cost with correctselection of lamp types

4. Indirectly reduce green house gas andcarbon emission

5. More comfortable shopping and workingexperience with proper design to avoidunnecessary glare



Suggestions:

1. Avoid ‘over design’ of lighting level

2. Select high efficiency lamps. i.e. higherlumens output per input wattage(lm/watt)

3. Use LED for most lighting sources.

4. Use electronic ballast instead ofmagnetic ballast

Water Conservation Guide

General water conservation guidelines:Applicable for Tenants with privatepantries/washing basins, use at least “3ticks” type water fittings under the WaterEfficiency Labelling Scheme endorsed bySingapore’s PUB.

During Design & Construction

Design flexible layouts, displays and fixturesfor multiple and recycle usage.

Incorporate landscape as part of overalldesign (especially in conditions exposed to

sunlight) to lower heat load and air-conconsumption.

Pre-used visual merchandising props in goodcondition may be refurbished to create newdisplay and avoid materials wastage.

Design submission in soft copy to reducepaper wastage.

Environmentally friendly finishes andmaterials in design and operation e.g.biodegradable & recycled materials orpackaging.

Furnishings, furniture, and carpets to be SGLSor SGBC labelled or approved equivalentcontaining recycled materials and be lowVOC. The Tenant must demonstrate the effortto avoid PVC based products, the use of rareor exotic timber and materials with a highembodied energy. Where possible the Tenantshall commit to use rapidly renewablematerials.

The Tenant agrees to recycle or reuse orcause its contractor to recycle or reuse asmuch as possible any waste created in thedemolition of existing LeaseholdImprovements or Alterations within thepremises so as to minimise the amount ofwaste ending in landfill.

Fitting-Out Materials

Use materials with good percentage ofrecycled content listed in Singapore GreenBuilding Council (SGBP) for reference. Formore green information, visit websites:https://www.sgbc.sg/sgbc-certificationshttps://sgbc.online/certification-directory/products/

Green products have a lesser impact on theenvironment and help to improve quality ofindoor environment. It contains recycledcontent which helps to reduce the impact onthe environment by reducing the amount ofraw materials extracted.

Reduce use of adhesives with mechanicalfixings where possible.

General product are listed following.

Drywall (Gypsum) SGLS / SGBC labeled orequivalent

The products do not contain toxic/harmfulsubstances. It helps to improve indoor airquality with its good emission standards thatmet PSB testing standards.

Autoclaved Concrete Blocks

It does not contain toxic substances whichmight be harmful to humans when come intocontact or contaminate the environmentwhen disposed.

Composite Timber

The products ensure a good recycled contentwhich helps to protect the environment byreducing the demand for timber. The rawmaterials are obtained from sustainablesources and approved forestry. It also has lowformaldehyde emissions rates.

Low-VOC paints / varnishes / sealants /adhesives

It ensures the low emission of volatile organiccompounds (VOCs) from the paint which canbe harmful to human bodies with prolongexposure when inhaled.


Tenancy Hoarding & Hoarding Graphics Guide

Hoarding

Tenants are to erect full height (subject tosite condition), structurally stable gypsumboard hoarding with painted base colourNippon Matex Cloud BS00A01. See typicalhoarding specification section drawing andrefer to SCDF Guideline:

https://www.corenet.gov.sg/media/1849891/circular-managing-fire-safety-for-use-of-hoardings-and-safety-nets.pdf

Hoarding may extend 600mm from the leaseboundary, complete with proper door to openinwards, door frame, door closer and numberpadlock at shop front. Site survey is requiredto cater allowance for fire escape pathway,supply air grilles, to avoid &/or provide slotsfor smoke curtains etc.

Kiosk tenants are required to erect 1500mmheight gypsum board hoarding, (subject tosite condition), with white canvas to be putup vertically when working after malloperation hours and as a horizontal canvasdust cover during mall operation hours.

If there are 2 or more kiosk tenants sharingan island unit, the half height gypsum board

hoarding shall also be erected along theadjoining subdividing lease line. Typicalhoarding layout diagram as shown on left.

Other instructions, such as taller hoardingheight and/or gypsum ceiling cover, etc. maybe required at specific locations on case tocase basis, to be approved by MO / RDM.

Hoarding Graphics Criteria

Tenants are to install full height graphicvisual sticker on the hoarding. They shouldadhere to the following criteria:

1. Full hoarding graphics (top to bottom), covering the entire hoarding panel, including the left and right side panels

2. Avoid dark background graphics/pictures

3. Branding/lifestyle presentations are strongly encouraged. Hard sell content is not allowed.

4. Indicate shop opening date/period

Artwork design are subject to approval byRDM and may be directed to the group emailfor approval to the personnel in-charge:

[email protected]

Tenant to lay carpet protection on mall floor finishes

9mm thk gypsum board to be finished with 2 coats of selected paint finish to receive approved hoarding graphic artwork

LEA

SE L

INE

CEILING DETAIL MAY BE DIFFERENT FROM EACH LEVEL. TO VERIFY

Mall corridor ceiling

Openings for supply air vents may be required for hoarding required to be on site for prolonged periods of time. To be advised by TC

Timber / aluminum structure by tenant’s contractor to manufacturer’s details

Timber / aluminum structure by tenant’s contractor to manufacturer’s details

Interfacing ceiling detail support to be mounted behind lease line.

Upon hoarding removal, mall ceiling must be made good, properly plastered and painted to match existing, floor to be cleaned off stains & dust.

Above: Typical Tenant’s hoarding specifications section drawing

A gap of not more than 25mm must be allowed between hoarding and mall ceiling

Left: Typical hoarding plan for multiple kiosks on same island



House Rules

All tenants and their contractors shall at alltimes observe and comply with house rules ofthe Management Corporation Strata Title2197 (MCST 2197) at their own cost.

All tenants and their contractors shall observeand comply with all prevailing codes ofpractice, safety laws and regulations at theirown cost.

Tenants’ contractors shall liaise with the MO/ FM on issues such as access to site,unloading & delivery of materials and disposalof debris etc. Contractors are to abide by alladvice and instructions from our Managementteam at all times.

Imposition of Penalty

Violations of house rules and giveninstructions will result in imposition ofpenalty deductions from the Fitting Out /Reinstatement Deposit. Workers and/orcompanies who consistently flout Fitting out/ Reinstatement house rules may beblacklisted and refused future access intosite.

Refer to Penalty for Violation of Fitting OutRegulations form in Section B. Some

examples are listed below:1. Commencement of work without a valid

Work Permit2. Failure to submit or display Work permit3. Failure to exchange valid workers’ passes

from Security Pass Office before working4. Failure to provide protection for safety

purpose &/or to avoid unsightliness5. Worker(s) found smoking in/outside

fitting out unit6. Cigarette butts found within fitting out

unit7. Noisy and dusty works carried out during

restricted hours8. Works generating foul smell carried out

during restricted hours9. Poor housekeeping and / or illegal

dumping of debris/waste materials. (Refer to Housekeeping)

10. Damage caused to common property11. Use of Passengers’ Lift to transport goods

and construction materials12. Obstruction to common passageways

especially fire escape routes13. False activation of fire alarm system 14. Failure to comply to WSH / Fire Safety

regulations and/or Management’s instructions

House Keeping

Tenants & Contractors are to carry outcleaning to all common areas affected bytheir Fit Out Work and practice goodhousekeeping of their own work site,measures including the following:1. Proper dust control measures such as

carpets, white canvas sheets are to be inplace to ensure the common areas arekept clean.

2. Maintain a damp mop at all times on siteto clean up dust and dirty foot printswhen necessary.

3. Hoarding door is to be closed when dustyworks are in progress. Protect all voidsbelow the ceiling with canvas or plasticsheet.

4. Pre-filters to be installed at FCU’s /AHU’s and Fresh Air vents to prevent dusttrapping.

5. Keep all building materials andequipment away from public areas. Nobuilding materials or renovation debrisare to obstruct the corridors and passageways. These areas form part of theescape route in the event of buildingemergencies.

Should the Tenant and/or their contractorillegally dumped rubbish and/or failed tomaintain cleanliness at affected commonareas, FM reserves the right to get mall’s

vendor to clear such rubbish and/or to cleancommon area with correspondinghousekeeping charges deducted fromTenant’s/ Contractor’s Fitting Out/Reinstatement Deposit. Tenant/ Tenant’scontractor will be notified accordingly withsupporting documents and the housekeepingcharges will be charged at below rates:

a. Clearing general waste - $200 one-timecharge per occasion

b. Clearing furniture - $500 one-time chargeper occasion

c. General cleaning – varies from $200 to$500 depending on size of affected area

Usage of Toilets during Renovation

Tenants and contractors are to exercisereasonable care when using all toilet andwashing facilities without damaging thewashing closet, water tap, basin, floor trapsetc.There should be strictly no washing up orbathing in common toilets. All mess and spillsmust be cleaned up before mall operatinghours on the next day.



Delivery Routes

Contractors are to use only FM designatedroutes & service lifts for transportation ofmaterials and merchandise. Escalators andpassengers’ lifts are strictly not to use forgoods delivery. Trolleys or wheel barrowsused are to be fitted with rubber castors.Refer to Section B for Delivery routes byzones.

Tenants with specific delivery request mayliaise with MO / FM for review and approvalof alternative delivery routes.

Construction Debris / Waste MaterialDisposal

Contractors are to remove all constructiondebris from the site daily. All debris shall bestored at units and arranged to cart awayfrom unit to car park and/or loading/unloading bay only when transportationvehicles have arrived.

Skip bins are not permitted to be parkedovernight in the mall car park or loading bay.Any skip bin parked overnight are subject toparking charges to be confirmed by Car parkOperation team.

Water Proofing for All Service Retail withWet Areas and F&B Tenants

Tenants shall indemnify Landlord, MCSTand/or neighbour against any damage forwater seepage arising from their premisesand waterproof all wet areas within theirpremises at their own cost. Extent of areashall depend on Tenant’s layout and siteconditions, to be advised by MO/ RDM.Waterproofing shall have upturn height of atleast 300mm with 1200mm at sink areas and1800mm at shower areas.

Tenants and Contractors are to conductwaterproofing test(s) and furnish MO/ FMwith photos BEFORE and AFTER the test(minimum 24 HRS observation) so as toobserve if there is any drop in water level. Atile (vertically upright) shall be placedindicating shop name & unit no. with amarking of water level at the start of theponding test. Only when there is no drop inwater level after 24 hours, the Contractormay then proceed to continue with the floorscreeding and piping works.

Tenants and Contractors are to keep andsubmit records of the waterproofing materialspecification, method of installation and

Warranty before refund of fit-out deposit.

Touch up Work Specifications & MaterialSupplier ContactThe following are specifications and suppliercontacts should Tenant’s contractor requireto complete / make good the works.

L1 Interior Common Floor Tile QMG Stone Pte Ltd Tel: 6385 5930Contact: John Tay M: 9639 9819Email: [email protected]

Stiles Hub Pte Ltd Tel: 6841 8885Contact: Cherlene

B1, L2, L3 Common Floor Tile M&G Contracts (S) Pte Ltd Tel: 6368 5568Contact: Eddie M: 9099 1483 / Alfred SiowEmail: [email protected]

Surface Stone Pte Ltd Tel: 6281 7800Contact: Eliza, M: 9488 8826Email: [email protected]

L1 Exterior Floor Finish TOP Pave Pte Ltd Tel: 6555 4555Contact: Surya M: 9320 0422

B1, L1, L2, L3 Interior Common Floor Tile Builder Shop Pte LtdTel: 65 6841 6636 / 65 6545 5225 Email: [email protected]

Column Marble Cladding Sunray Woodcraft Construction Pte Ltd Tel: 6566 2311

MCST’s Painting Term Contractor For above paints, you may contact Everpaint Enterprise Pte Ltd Tel: 6487 2966 Sundar M: 9783 6971Sandy [email protected]

ICI Dulux Super Maxilite 50YR83/003 mattEmulsion Paint for Common False Ceiling

Nippon Silver Metallic CS 2968MEnamel Paint for metal Pelmet above Level One shop front

SKK PU Enamel Colour WhiteEnamel Paint for certain Common area walls

PU Enamel ICI Barley White GL16208 Enamel Paint for certain walls of Lift Lobby and back of house

SKK Decolux Enamel Colour 10B15Enamel Paint for Common Area Doors in mall

3M Dichroic Blaze DF-PAIridescent film at B1 FOW façade glass fins Jestac Pte Ltd Tel: 6288 8290Contact: Jesslyn M: 8111 4378



Security Pass Office for Daily Changing ofContractor Passes

Contractors are to commence work at siteonly with approved work permit. Workers areto exchange valid passes daily before startingwork on site for the day by presenting copy ofthe approved work permit, to register andexchange temporary pass at the followinglocations:

A. East Wing Basement 2 Loading Bay (Car park G entrance) : All tenants (Retail & Office Towers)

B. West Wing level 2 Loading Bay : West Wing Retail tenants

Please see attached maps in Section Bappendix for these locations.

All working hours are to be stated in PTW andsubject to review. Pass exchange will onlyproceed as per name list accompanyingapproved PTW according to the approvedworking hours.

Please refer to house rules under WorkingHours on Pg 8.

Work Safety Health Compliance

Tenant and contractor are to takeappropriate reasonably practicable measures,to observe safety work procedures as perrequirement under MOM’s Workplace Health& Safety Act. Due care must be taken so asnot to cause damage or injury to persons orproperty.

These procedures include Tool box, meetingPPE , WSH, WAH, HW and Fire Safety,applying for factory licence where applicable,etc.

The presence of a Competent Supervisor isnecessary to supervise critical works likehacking of flooring and wall, and hot work toavoid damage or injury to persons orproperties.

Please refer to the following MOM’sLegislation and approved Codes of practices:https://www.mom.gov.sg/legislation/workplace-safety-and-healthhttps://www.mom.gov.sg/legislation/workplace-safety-and-health#approved-codes-of-practiceshttps://www.mom.gov.sg/workplace-safety-and-health/safety-and-health-management-systems/risk-management

The Code of Practice on WSH RiskManagement may also be found underResources at https://www.wshc.sg

Workers and/or companies who flagrantlyflout their own safety RA and WSH regulationsmay attract penalty deductions from theirFitting Out Deposit, be blacklisted andrefused future access into site.

Fire Safety Compliance during Fit Out /Renovation Works

Both Tenants and Contractors must play theirpart to ensure fire safety measures areimplemented at their job site at all times.Due care must be taken to prevent risk of fireso as not to cause damage or injury topersons or property. These includes:

1. No smoking within job site and shoppingmall

2. Good housekeeping of job site to provideclear fire escape route within premises

3. Standby appropriate fire fightingequipment e.g. fire extinguisher and anyadditional equipment especially duringmore risky work such as hot works

4. Provide fire watch during hot woks5. No obstruction to fire escape and base

fire fighting facilities, e.g. sprinklers,FAP, Hose reel, Alarm call bell, strobelight, etc.

6. Any work affecting sprinkler coverageand base facilities to be undertaken bytheir QP and to proceed upon QP’s advice

7. To ensure that temporary fire protectionand safety measures are in place duringfitting out. To ensure that QP’salternative fire protection and safetysolution are implemented during any FitOut or renovation works, whereapplicable.

For more details, refer to National Fire andCivil Emergency Preparedness Council’sadvice and Fire Risk Assessment Guide athttp://www.nfec.org.sg/publication_fire_risk.html

Workers and/or companies who flagrantlyflout their own fire RA and SCDF regulationsmay have penalty imposed by deductionsfrom their Fitting Out / ReinstatementDeposit, be blacklisted and refused futureaccess into site.



Pre-Operation Checklist & Inspection

Tenants are responsible for management oftheir project timeline and to ensure they areoperationally ready in all aspects before theycommence trading. The Pre-Operationinspection is a milestone for Management andTenants to assess the completeness ofTenants’ Fit Out renovation and theirreadiness for business operation.

Before business commencement, Tenants areto organise and furnish a copy of thefollowing documents to respective persons-in-charge on the Pre-operation Checklist:1. Authority approvals & operation licences2. Open all relevant utility accounts3. Submit POS form4. Install unit no. and operation hour signs

at shop front5. Request & Collect letterbox keys, if

required6. Submit form and collect Tenant Security

Pass for operational access to bin centre7. Submit Operational Insurance8. Submit Pest Control Policy and Monthly

Service Reports9. Submit Sanitary &/ Exhaust Systems

Service Schedule

The above list is not exhaustive and may

include other documents relevant to tenant’sspecific trade, and/or as required in theirrespective Tenancy agreement. The Pre-Operation Checklist is attached in Section Bfor reference.

Tenants are to arrange the Pre-Operationinspection with MO / RDM at least 3 to 7 daysbefore removing hoarding and start trading.

If any part of the fitting out is observednot to be ready, Management &/ MCSTreserves the right to turn down tenant’srequest to commence business trading untilcompliance &/or rectification is completed.

Operational Licence

Tenants are responsible for application of andobtaining licences from the necessaryrespective governing agencies before shopopening e.g. Food Shop Licence, LiquorLicence; Public Entertainment Licence, Halalcertification, Massage Licence, etc., whereapplicable.Before commencing operations, Tenants areto furnish a copy of these licence to MO /RDM :[email protected]

Clearance of Authority Approvals and FireSafety Certificate (FSC) / Minor Additions &Alterations (MAA)

Tenants are responsible to consult and engagetheir own respective Qualified Persons tocarry out all necessary submission to therelevant governing Authority Agencies andobtain all necessary clearances prior totrading. These Authorities may include andnot limited to the following: URA, BCA BP /ST / CPBU, SFA, LTA, SCDF FSSD, etc.wherever applicable.

In particular, Tenants are to obtain FSC orMAA from FSSD, whichever is applicable,before business commencement. Do notethat trading for business without any FSC orMAA in place is a serious offense under theFire Safety Act.Refer to your QP &/ SCDF for details:https://www.scdf.gov.sg/home/fire-safety/plans-and-consultations/minor-addition-alteration-works

Prior to commencement of business andoperations, Tenants are to furnish a copy ofall authority approval and FSC or MAA to MO /RDM:[email protected]

Dismantling of Hoarding

Hoardings are to be removed only after thepre-operation inspection, and only uponcompletion of fitting out works and setting upof merchandise and displays.

Removal of hoarding is strictly to be carriedout at night after mall operating hours.Contractors are responsible to remove thehoarding stains on our common area floortiles and ceiling after dismantling thehoarding. Such touch up works are to becarried out immediately after removal ofhoarding.

Tenant Signage for Unit No. & OperationHours at Shop front

Tenant shall install designated unit no. atright / left hand side of their shop front. Thetypical font recommended is Gotham Book at30mm height, to be in contrasting colour forlegibility.

Tenant shall adhere to typical mall operationhours between 10am to 10pm daily oraccording to their respective Tenancyagreement. Tenant shall display signageindicating their operation hours at their shopfront as information to shoppers.



Summary of Water & Electricity UtilityService providers in Suntec City

For Suntec REIT Tenants

For Harmony Tenants

Utility AccountsApplication of Gas Services

All Tenants are to apply for an account withCity Gas. Letter of account opening for gasmeter will be issued by our Leasing Team.

Engrg will issue the no objection forinstallation where required when installationdrawing with LGW endorsement is received.

Application of Water Services

Tenants are to apply for an account withSingapore Power Services (SP) or Harmony.Letter of account opening will be issued byour Leasing Team, while Engrg will issue theno objection for meter installation whererequired.

Application should be accompanied by

1. Drawing of installation cold water supply endorsed by Licensed Plumber

2. Drawing of installation of plumbing & sanitary system endorsed by licensed Plumber

Application of Electricity Services

Suntec City Mall is a contestable consumerwith EMA and Tuas Power Supply Pte Ltd(TPS) is the current appointed electricityretailer.

Tenants are to apply through Engrg for MCSTor Tuas Power account opening and meteringto the premises according to the respectiveLandlord’s arrangement, see table on left.

Letter of account of opening electricity willbe issued by our Leasing Team.

Opening of Permanent Electricity AccountProcedure

1. Tenant/Tenant LEW submits thefollowing documents to our Building’sLEW (DRPL Corporation Pte Ltd) forEndorsement:

a. Customer Information recordingform.

b. CS3 form completed with address ofthe electrical installation, name ofcustomer and the applied load. (seeattached).

c. Single Line Diagram (SLD) for thetenant’s main switchboard all the

DBs, and load calculation listendorsed by tenant’s LEW (forcapacity > 45kVA) and electricityletter (s/n 6).

d. Certificate of Compliance onElectricity endorsed by tenant’sLEW.

2. Tenant/Tenant LEW submits theendorsed CS3 form, Tuas Powerelectricity account opening form and thefollowing documents to Engrg forendorsement:

a. Electricity account applicationletter (from Lease Admin)

b. Request for Electricity Supply byTenant (See Form 1)

c. Request for New MeterInstallation (See Form 2) withendorsed CS3 and electrical SLD

d. Photo record of installed externalCT (if require 3 phase CT meter)

e. Cheque payment for the electricitysecurity deposit (See Table 1).

f. Original copy Electricity bill GIROform (see attached).

g. Original endorsed CS3 form andelectrical SLD to landlord forendorsement.

Water Supply Electricity SupplyApply for water utilities account directly from SP Services.

Water Meter supplied and billing by SP Services

Apply for MCST account through Engrg.

Pay to MCST Plan no. 2197 by GIRO on monthly basis.

Tuas Power is the billing agent assisting MCST to handle billing issues

Water Supply Electricity SupplyApply for private water meter account under Harmony through Engrg.

Pay to Harmony Convention Holding Pte Ltdon monthly basis

Apply for Tuas Power Account.

Pay to Tuas Powerdirectly by GIRO on monthly basis



3. Once Tuas Power has received the abovedocuments, they will schedule a date /time with your LEW for meterinstallation

4. Upon confirmation of item 3, Tenant’sLEW may then contact our Building’sLEW to arrange for permanent powerturn on

Refer to relevant forms + process flow chart +fee schedule in Section B for more details

Application for Use of Air Blown Fibre (ABF) Microduct Provision

Tenant and/or their appointed Telcocontractor have to submit the followingdocuments to MCST Engrg for ABF Microductusage, through uploading onto the PTWportal:

1. Customer Information recording form

2. ABF infrastructure Application form

3. Layout plan and proposed ABF Microductservicing port number stated in TenantUnit / Telecom Riser / MDF Room.

Letter box Facility

Tenant may contact MCST FM to request useof letter box facility, if required. The letterboxes are located in MCST’s various mailrooms and assigned according to zone andunit no.

Refer to Section B: Quick contact list for FMPIC

Upon lease expiry, letter box keys are to beduly returned in working condition. Tenant isto provide one to one replacement of anymissing letter box keys at tenant’s own cost.

Tenant’s Bin Centre Access RT Card

Bin Centre Access RT Card(s) are issued toRetail Tenants’ operational staff to access B2Bin Centre for disposal of refuse from dailybusiness operations. Tenants are to apply andcollect the cards from MCST Security.

Construction waste & debris from fitting outor reinstatement works are not to be disposedhere. Refer to Fitting out House rules andHousekeeping. There will be charges for each

replacement pass in the event of any loss /damage, as listed on form. Upon lease expiry,passes are to be duly returned to Security.

Refer to Section B: Quick contact list forSecurity and Application Form.

Operational Insurance

Operating Tenants are to have in placesuitable operational insurance covering itemssuch as public liability, shop front glassdamage, etc. as per their TA requirements.

Tenants may refer to their representativefrom Retail Marketing / Lease administrationfor clarification and more details.

Point of Sale (POS) Interface

Tenants are to engage our POS SystemProvider DCS Synthesis for their POS systemconnection.

There is no POS or data point provided withintenancy premises. Tenant shall provide theirown internet connection to upload their Gross

Turnover (GTO) report. Tenant may startapplying for their POS system connectionprior to their operation of their business.

The ePOS Interface Option form would havebeen issued to the tenant during confirmationof leasing agreement. A copy is included inSection B for reference.

For any further enquiries on POS interfacesystem, tenants may contact Leasing’s vendor&/ Retail Marketing / Lease Admin :

DCS SynthesisMs. Sidney Tel: 65 6282 7655 Email: [email protected];

APM Lease AdministrationEmail: apm‐[email protected]



Pest Control Policy and Monthly ServiceReports, where applicable

Tenants operating businesses such as F&B,Food Retail, childcare, etc. are to engageSuntec City’s nominated Pest Control vendor(which may change from time to time), atthe Tenants’ own costs and expense, and putin place suitable Pest Control Policy andmaintenance contract for their operations.

To report current pest-related issues and forservice report submission, Tenant maycontact the following:

Pest Control Nominated Vendor

For any further enquiries and pest controlservices, please contact Suntec City’snominated Pest Control vendor for moreinformation:

Sanitary (KWP) &/ Exhaust Systems ServiceSchedule & Reports, where applicable

Tenants operating F&B outlets and FoodKiosks, and/or who have such installationswithin their premises are to engage their ownvendor and provide their Schedule and regularService reports to MO/ Engrg for thefollowing:

a. Sanitary (KWP) Service Report - toincludes all pipeline serving tenant’s unit

b. Exhaust Systems Service Report - toinclude all exhaust hood & ductworkserving tenant’s unit

Upon lease expiry, Tenants are to service /clean both Sanitary (KWP) & Exhaust andsubmit the respective last maintenancereports.

Anticimex Pest Management Pte LtdMr Philip TanGeneral Manager (Sales – Post-construction)Tel: 65 6862 3828, Mobile 65 9637 9897 Email: [email protected]

Suntec City 24 Hours HotlineTel: 65 6266 1501

FM Pest Control PICCall MCST Reception to be re-directed to PIC : 65 6825 2699Email: [email protected]

EngineeringEmail: [email protected]

Mall OperationsEmail: [email protected]


General Reinstatement Procedure

Reinstatement Procedure

Tenants shall reinstate their premises to thestipulated handover condition as confirmedwith their Retail Marketing representative.Tenant may contact MO/ RDM to arrange forbriefing and clarifications, if required.

Tenants are responsible for management oftheir project timeline to ensure the premisesis in satisfactory condition, ready to bereturned to Landlord on or before the Leaseexpiry date.

All the Fitting Out submissions and houserules shall apply to Reinstatement works,whether tenant is carrying out partial or fullreinstatement works. In addition, Tenantshall arrange the following:1. Confirm in advance the last trading day2. Furnish hoarding plan for reference3. Appoint reinstatement contractor and

arrange necessary Submission of FittingOut Documents including Fit Out depositfor Reinstatements works, Indemnityletters, Insurance cover, PTW, RA,Worker name list etc. as per Section A

4. Terminate all utility accounts, e.g.Electrical, water, gas & Telco – note:Electrical Termination form in Section B

5. To ensure all floor traps handed over arefree of chokage. To service and submit

service report, where applicable6. To service Kitchen Exhaust Hood &

ducting and submit service report, whereapplicable

7. To provide all relevant necessaryauthority approvals, where applicable

Reinstatement to Bare condition

Typical scope of works for full reinstatementis summarized below. As the list is notexhaustive, Tenants are to abide with advicegiven by MO/ RDM/ FM/ Engrg during briefingand / or pre-takeover inspection:

1. Erect hoarding as per guideline2. Remove, dismantle & dispose all tenant’s

loose and built-in fixtures3. Strip bare all floor finishing and remove

all stains / glue marks4. Hack to one bare concrete level,

removing all floor screed, waterproofingwater & waste pipes / electrical conduits

5. Provide cement stumps to hold in placestainless steel floor inlay, if required

6. Make good and replace all damagedcommon tile finishes, if required

7. Remove all tenant’s shop front finishes,enclosure, internal partitions and wallfinishes, box up’s, wallpaper, if any.

8. Make good Landlord’s finishing at shop

front, demising fins, common ceiling,columns & inter-tenancy walls / façadeglass,

9. Make good any damaged vermiculitecoating c/w PE endorsement

10. Make good door finish, lockset andironmongery, where applicable

11. Paint all walls with 2 coats of approvedwhite emulsion paint

12. Remove tenant’s plaster false ceiling, allhangers & brackets and reinstate tolandlord’s original ceiling

13. Remove all 2nd layer sprinklers installedand any 1st layer modified by tenant

14. Remove all ACMV ducting & diffusers, MVfans installed by tenant to tap off pointat FCU/ KED/ FAD, reinstate NRD, if any

15. Remove all other tenant’s M&Einstallations including light fitting/electrical conduits, CCTV, music speakersetc.

16. Reinstate and make good all services tothe original finish with labeling esp. ifthey were painted over

17. Reinstate electrical isolator & Tel BT to1400mm height AFL, and all M&E servicesaccording to Landlord’s base provisions &plans

18. Reinstate ABF Microduct coiled 5m tooriginal location (entrance of unit abovefalse ceiling)

19. General cleaning before handing over -

Clear and dispose off site all rubbish.Clean premises, façade glass (if any) andall affected common areas, etc.

Last Trading Day

Tenants are to ensure the following:1. Ensure all PTW for moving out and

reinstatement works has been approved2. Start packing up only after 9/10pm.

Moving out stock and loose fixtures onlyafter mall operation hours

3. Install hoarding only after mall operationhours, generally after 11pm or as advisedby MO / Security according to unitlocation

4. Clear out Tenant’s letterbox, to replacelockset if the keys are missing

5. Keep and return Tenant Security BinCentre access pass

Pre-Takeover Inspection

Tenants are to arrange with MO / RDM a Pre-takeover inspection at least 3 to 7 days toassess readiness of premises and remainingworks before the agreed takeover date.


Refund of Fitting Out / Reinstatement Deposit

Refund of Fitting Out Deposit Proceduresand Terms & Conditions

Upon completion of the fit-out works andcommencement of business, tenants &/contractors are required to submit all as-builtdrawings/ documents together with thefitting out deposit refund checklist form tothe Refund Admin Assistant.

A joint inspection with MO/ RDM / FM /&Engrg will be arranged by the Refund AdminAssistant after receipt of the full set ofdrawings and documents.

Once the Refund Admin Assistant informedthat the collation of final as built documents& drawings is completed, the refund will beprocessed by FM.

The refund of fitting out deposit, less anypenalty imposed during the Fitting outperiod, will be processed only upon tenantfulfilling the following:1. completion of all drawing amendment

and /or2. rectification work on site, if any.

Note: Refund process is recommended to becompleted within 2 months from businesscommencement. MCST reserves the right toforfeit the fit-out deposit should the

document & drawing collation and full refundprocess is not completed by Tenant.

Fitting Out Deposit Refund Checklist

Refer to the Refund checklist in Section Bforms for the required submissions.Refund check list form is to be dulycompleted and submitted by Tenant/Contractor together with the as-builtdrawings & other required documents.

As-Built Drawing and Refund DocumentsRequirements & Inspection

All hard copy as-built drawings must beprinted in colour on the scale of 1:50. Tenantshall provide the necessary endorsements,engraved tags, etc.

Upon receiving the full set in hardcopy and aset in softcopy, the Refund Admin Assistantfrom MO/RDM will arrange with Tenants for ajoint inspection date with our engineers.

After this initial inspection, Tenant shallamend drawings with discrepancy, rectify alldefects &/or complete any outstanding itemshighlighted by our engineers , MO / RDM, ifany. A second inspection may be arranged, ifrequired.

Submission of Fit Out Deposit RefundDocuments and As-Built drawings

Tenants are required to send the full set ofcoloured hard copy drawings (scale of 1:50)and documents and attention to MO/RDM atthe address appended below:

Should assistance be required, Tenants mayschedule an appointment with the RefundAdmin Assistant from MO/ RDM at least 3working days in advance. Unscheduled walk-ins will not be entertained.

Refund of Reinstatement DepositProcedures and Terms & Conditions

The refund of Reinstatement deposit, less anypenalty imposed during the Reinstatementperiod, will be processed upon Tenant’sfulfilling the following:

1. Successful takeover of premises byLandlord

2. Completion, amendment andrectification of all outstanding items bytenant, if any

3. Finance’s confirmation that no othermonies are owed by Tenant to Landlord/MCST.

Refund Cheque Status

After refund has been processed by MO/ RDM& FM, Tenants may check directly with MCSTFinance for the status of cheque payment:

MCST FinanceCall MCST Reception to be re‐directedMCST Office Reception : 65 6825 2699Email: mcst‐[email protected]

APM Property Management Pte Ltd Office address:1 Raffles Boulevard, Level 2 Crescent 1Suntec City, Singapore 039593Tel: 65 6909 2888

Mailing address:3 Temasek Boulevard, #B1-65ASuntec City Mall, Singapore 038983

Retail Refund Admin Assistant Email: [email protected]