Derek Manning derek.manning@ymail.com

323-200-8425

Summary of Qualifications:

Effective, versatile and resourceful customer service professional. Solid reputation for achieving and exceeding

expected results. Unique ability to acquire product knowledge. Proactive contributor to improving the work

environment. Highly developed organizational skills. Accustomed to high productivity levels with heavy workloads

requiring multi-tasking. Key proficiencies include:

Product/Service Sales Team Member Training & Coaching Issue Resolution

Customer Service/Loyalty Time Management Proficient in Microsoft Office

Cash Drawer Procedures Inventory Management Specialty Retail Operations

Experience:

Wireless Team Leader MarketSource-Los Angeles, CA April 2013 to September 2014

Responsible for sales, inventory and team member training for downtown Los Angeles Target Mobile kiosk

Consistently placed kiosk in the top three (out of 18) in the district for units sold, percent over baseline, insurance

and accessory attachments

Trained the Wireless Team Member who received the third highest secret shopper evaluation in the region

Cultivated strong partnership with Target leadership through proactive contests that allowed my team to account for

a 30% increase in Target Red Cards

Sales Associate Diamond Video World-Van Nuys, CA May 2011 to January 2013

Consistently exceed monthly sales quotas by as much as 50%

Built a loyal customer base by assisting customers by identifying products that best served their needs

Earned a reputation as a key contributor within the store's sales team and was consistently recognized by store

management and corporate headquarters

Shift Manager Goldstein's Bagel Bakery-La Cañada, CA July 2010 to May 2011

Promoted from crew person to shift manager within three months of hire

Provided superior customer service and exceptional food quality that generated numerous customer compliments

Kiosk Manager Gizmobies-Los Angeles, CA May 2008 to January 2010

Hired and trained all sales associates to effectively present and up-sell products that met the customers' needs

Consistently exceeded sales goals and multiple item sales percentage by 40%

Closely inspected associates sales and coached them where needed to ensure all sales goals were met and exceeded

Slashed inventory shrinkage from 3% to less than 1% - the lowest in the chain

Kiosk Manager RGC Enterprises-Los Angeles, CA December 2006 to May 2008

Managed the chain's highest volume kiosk and increased sales by as much as 30% through sales contests and special

promotional events

Hires, trained and evaluated staff of five full- and part-time employees

Implemented the "baseball" contest which increased multiple item sales by 35%

Settings & Locations Clerk Atkinson-Baker, Inc.-Glendale, CA May 2005 to December 2006

Fielded and entered a daily average of 60 orders for depositions with the lowest error rate in the department

Coordinated, confirmed, changed or canceled approximately 50 deposition location requests per day

Initiated study of company policy that saved the company $25,000 in unnecessary cancelation charges

Education:

Taos High School-Taos, NM Major: General Education Diploma

Telephone Doctor ® Customer Service Training Certificate

Bryman College Microsoft Office Training Certificate