January 2016

To Whom It May Concern Re – Employment

Dear Sir/Madam,

Please find attached a copy of my resume for your consideration in relation to the available position within your organisation. I am 28 years old and I have recently relocated to Brisbane from Cairns where I have been studying whilst caring for my young family until I gain employment here in the Brisbane region. I have executive support and payroll administrative experience such as my most recent roles; ‘Executive Support Officer to the Chief Finance Officer and Director of Primary Health Care at Torres Cape Hospital & Health Service’ and ‘Payroll Officer and Customer Service Officer at Queensland Health’.

Over the previous years of working I have gained a diverse bank of skills and experience within both the private and public sectors. Through this experience it has enabled me to develop a broad but comprehensive understanding of business operations within the corporate industry. This experience has given me the opportunity to develop excellent written and oral communication skills in a variety of work environments.

I have proven my ability to adapt in different situations achieved through my previous positions; this has been demonstrated by my enthusiastic approach to team work, my ability to work autonomously and my understanding of the dynamics of change that is often needed to be at the cutting edge of business and customer service. My computer skills are advanced which include various software packages required for accurate Payroll processing and data entry i.e. Personal Payroll Enquiry System (PPES), SAP HR, Workbrain (payroll system), Workforce (Updated payroll system) and other support systems and intranet sites.

I am available for an immediate start; I am available to work full-time, part-time, casual, temporary and permanent or contract, on weekends and to do shift work if necessary. As a preference Full-time, Permanent is what I am looking for. In addition, I have an open C class unrestricted licence and intermittent access to a vehicle and full access to various public transport facilities.

I am physically fit and a very reliable worker who is passionate about being healthy and living a holistic lifestyle. My goal is to obtain fulltime permanent employment within a reputable company where I can provide a professional service by utilizing my extensive skills to my up-most potential and applying myself 100% everyday. I look forward to hearing from any possible employer at your earliest convenience.

Yours Sincerely

Phillip McDowell

Mobile: 0467 299 287

______________________ Personal Details

Name: Phillip David John McDowellD.O.B: 25 November 1987

Address: 74 Ludlow StreetChapel HillBrisbane, 4069

Contact Details: Mobile: 0467299287Email: mcdowelp87@gmail.comFacebook: https://www.facebook.com/phillip.mcdowell

_________ Skill Summary/Administration Experience______________

Data Entry Answering Phones Taking Messages Filling Document Retention Data Entry Front reception Excellent phone manner Internal/External mail management Experience working in a large office

environment Aggressive Behaviour Management Client and Colleague liaison Complex Payroll Investigation Complex Payroll Case Management Computer literacy Conflict Management Financial Approval Processing Handling of Sensitive and Confidential

Documentation Mail system administration Medical industry exposure Multi-Cultural awareness Networking Organisational Skills Outcome focused

Payroll data entry processing Payroll Troubleshooting Picking and Packing Personal performance review’s Impromptu Problem Solving Operating communications equipment General rescue Casualty Handling OH&S Policies & Procedures focused Reception and Administration Self-motivation Switch board operation Team Building Time Management and Scheduling Valuing Diversity Warehousing and stocktaking Excellent written and Interpersonal

Communication skills Incident Management Disaster Management Storm Damage Operations Working on Elevated platforms

Phillip McDowell- Resume

Employment details

May 2014 – Nov 2014 Torres Cape Hospital Health Service Temporary Full-timeExecutive Support Officer to Chief Financial Officer and Director Primary Health Care

Provide high quality and confidential administrative support services to Executive members

Maintain effective time management practices for the Executive Members by prioritising appointments, correspondence and telephone calls

Organise relevant travel, accommodation and business arrangements to maintain accurate itineraries and to meet deadlines.

Obtain and organise necessary documents required by the Executive Director for discussion at meetings on a daily basis, for example speeches, briefing notes, relevant correspondence.

Prepare agendas and information for meetings and undertake minute taking tasks in a timely manner.

Ensure that instructions/advice from the Executive Director are appropriately and accurately disseminated to Executive Members and other staff.

Perform tasks related to processing vacancies, commencements, terminations, transfers, promotion and demotions by assisting in such functions as visas, criminal history checks, reviewing, preparing and forwarding information and correspondence to relevant agencies, staff and applicants in accordance with HR practices.

Raise store orders, request maintenance orders and make Financial and Materials Management Information System (FAMMIS) reservations.

Assist the Executive Director in cost centre management reporting and reviewing. Maintain a confidential records filing system (electronic and hard copy). Duties as directed by Executive Members. Undertake research activities and participate in projects, agreements, plans and data

collection and analysis of information, including the writing of reports and recommendations, as required.

May 2009 – May 2014 QLD Health Payroll Portfolio Full-time Permanent Payroll Officer – CHHHS AO3 & AO2

Fortnightly end of Pay Processing and Reporting Pay Advice Preparation EFT Preparation and processing Completion of Payroll Protocol Meeting Key Performance Indicators Following HR policies & procedures Multiple award interpretation & implementation Data integrity Met internal audit requirements Preparation of daily/weekly/monthly payroll costing reports and reconciliations Personnel file management Complex payroll investigation Solving employee overpayments and underpayments Daily client engagement Problem solving

Employment details (cont’)

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Phillip McDowell- Resume

Fortnightly team meeting participation Feedback drafting of staff groups Successful implementation of major projects such as the Pay date change, Service

delivery and Payroll Self Service Basic Administration duties Roster adjustments and input Daily recording of staff variations in line with Business Rules IT administration Assisted with a positive team moral Meeting fortnightly timeframes Handling confidential material Manual data calculation Superannuation exposure Salary Sacrifice exposure Formal QLD Health specific training Dealing with aggressive clients Issue resolution Supporting and mentoring internal and external client including fellow colleagues End to end processing (hiring to firing) Liaising with external/internal agencies; providing payroll data to Dep. Human

Services, Human Resources/People & Culture, Work Cover, Centrelink, D.O.C.S

Employment details Cont’ (prior to 2012)

2009 – 2012 Stoddart Security ServicesSeasonal/Casual/Part-time

Position: Unarmed Security Officer

2008 – 2009 Grunt’s Labour HireMaraitis Banana FarmCasual/Seasonal

Position: Farmhand

2007 – 2008 CJT Render ServiceFull-Time Contract

Position: Exterior Texture Coater

2005 – 2007 Deb’s Gardening ServiceCasual/Seasonal

Position: Landscaping

2005 – 2006 IGA SupermarketFull-time Contract

Position: Deli & Butcher Assistant

2003 – 2005 Redding MotorsPosition: Full time Apprentice Automotive Mechanic

2000 – 2003 Yaruga NurseryPosition: Part time Nursery Hand

Referees/Education/Computer Skills

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Phillip McDowell- Resume

Education: SAP & WorkBrain Payroll System Training Modules 2010 - 2013Queensland Health

Year 10 Junior High Schooling CertificateAtherton State High School2003

Computer Skills: QLD Health Systems – SAP, WorkBrain, QHEPS & GroupWise, PPES, Outlook and PSSMicrosoft Office Suite – Word, Excel and Power pointFAMMIS, Windows 10

Referees: David Hepper – former Executive LeaderChief Financial Officer (CFO)Torres Cape Hospital & Health Servicee. dwhepper@hotmail.comm. 0423435451

Rochelle Wii – former colleague at Payroll, CairnsContracts AdministratorTAFE Queenslande. rochelle.wii@gmail.comm. 0488055146

**Additional referee details can be made available upon request.

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