Embed Size (px)
Citation preview
JENNIFER BAUER
247 Bloomfield Drive, West Palm Beach, Florida 33405, 561-358-1442 [email protected]
Objective
To find a rewarding career that offers good opportunities for advancement.
Experience
June 2015 – Present United Automobile Insurance
Bodily Injury Supervisor
Supervise 4 bodily injury adjusters who handle attorney represented and non- represented injury claims. Responsible for reviewing policy disclosures to ensure they are proper and sent to attorneys timely per state guidelines. Completing 30 day file reviews on all files. Giving direction on files to ensure good file quality, adjusters are adhering to company guidelines, state statutes, and proper claims handling procedures. Keeping track of serious injury claims and ensuring proper handling from the beginning. Logging all time limit demands and ensuring they are answered timely. Approving payments, and exposure closures. Providing authority on files that are above the adjusters authority. Reviewing files and giving authority for liability denials with soft tissue injuries, and over seeing liability denials on serious injury claims. Overseeing coverage denials. Running reports to obtain productivity numbers. Ensuring adjusters are meeting monthly closure goals, and working their claims timely. Conducting weekly team meetings. Training newly hired adjusters with no experience in claims, as well as tenured adjusters to work up to peak performance. Assigning and reassigning claims when needed. Meeting with adjusters individually to discuss their performance, and any other issues that might need to be addressed. Taking complaint calls. Ensuring adjusters are providing good customer service. Reviewing lawsuits, directing adjusters to settle if possible, and preparing file for litigation if cannot be settled. Ensuring files with lawsuits are sent to litigation for a timely response to the complaint per state guidelines. I put together and conducted a customer service training session to go over new department guidelines. This included to ensure the customer service department understood proper things to say when speaking to bodily injury customers, and best ways to direct calls in order to facilitate good communication with our customers and route calls appropriately.
June 2011 – February 2015 Farmers Insurance
Special Liability Claims Representative
Responsible for investigating coverage, and liability on injury claims valued up to $100,000. Responsible for accurate interpretation of policy language to ensure that losses are covered and that CRN notices are responded to accurately. Timely evaluation, negotiation, and resolution of soft tissue and complex injuries of attorney represented claimants and insureds. Attendance of mediation hearings and trials with house council. Ability to work well under pressure with high incoming volume and meet the strict demands of time limits to ensure that policyholders are both informed and protected. Mentored adjusters with less experience.
June 2008 – June 2011 Progressive Insurance
Claims Specialist
Responsible for investigating coverage, and liability on injury claims. Responsible for accurate interpretation of policy language to ensure that losses are covered and that CRN notices are responded to accurately. Timely evaluation, negotiation, and resolution of soft tissue injuries of both attorney represented and non attorney represented claimants. Ability to work well under pressurewith high incoming volume and meet the strict demands of time limits to ensure that policyholders are both informed and protected.
October 2006 – June 2008 Rosarian Academy West Palm Beach, FL
Substitute Teacher
Fill in for absent teachers in grades Montessori through 4th.
Manage classroom of approximately 25 – 30 children by implementing rewards and/or punishment for correct/incorrect behaviors.
Keep to lesson plan by teaching several different subjects throughout the day.
Ensuring children understand all lessons by answering all questions the children have about the lesson, and work assigned.
Assign homework
April 2003 -2005 Artistic Building and Development Asheville, NC
Co-owner
Used Quick Book Pro to perform accounting operations, and payroll. Accepted bids from subcontractors and negotiated to obtain best price. Processed employee tax paperwork, and worker's comp forms. Fielded calls from potential clients, existing clients, and employees. Set up appointments. Resolved any concerns. Set up employee interviews, met with potential employees, got resume, had application filled out, discussed work history and made recommendations on whether to continue interview process. Distributed paychecks to employees, and handled any issues with same
February 1997 – January 2003 Progressive Insurance West Palm Beach, FL
Senior Claims Adjuster
Proficient in liability and coverage investigations on the most complex level. Proficient in settling total losses with customers. Responsible for overall customer service on a claim. Including setting up rental cars, explaining the claims process, and being contact person for any questions, etc. Proficient in resolving liability conflicts, and handling subrogation with 3rd party insurance companies. Proficient in writing vehicle estimates. Trained on Pathways, but can easily adapt to any system. Specifically in the field solely writing estimates for 3 years of my time at Progressive Insurance Company. Became an experienced senior field adjuster. Regularly went to tow yards to write total losses, as well as high dollar estimates for
repair. Responsible for moving total losses to Salvage Yard, and paying tow bills. Regularly in body shops to write estimates and supplements as needed.
Completed estimates at customer homes as needed. Regularly assigned to scene losses where I would go to the scene of an accident and handle the claim from start to finish. Including contacting police, calling in claim, writing estimates on all vehicles involved in loss, completing liability investigation, finalizing liability, setting up customer in rental, explaining process, issuing checks for damages (if appropriate), identifying injuries, and handling appropriately. Proficient in injury handling. Meeting with customers to identify and discuss their injuries. Evaluating injury claims, monitoring progress, reviewing medical records, and bills, settling injury claims with customers. Have some attorney represented injury experience. Regularly completed scene investigations to determine things such as light sequence, survey accident area for blind spots, check accuracy of claimant and insured recorded statements, verify traffic control devices, identify skid marks, etc. Proficient in documenting claim files, and keeping diaries to follow up on ongoing claims.
Have excellent negotiation skills.
Education
1989 – 1991 University of Massachusetts, Amherst
1991- 1993 Florida State University, Tallahassee
Bachelor of Science Degree
References
References are available on request.
