Tracy W. Townsend

6250 Rosewood Drive #140 (352) 494-1477 North Richland Hills, TX 76180 tracytownsend888@gmail.com PROFESSIONAL EXPERIENCE

National  Director  of  Facilities  4/16  to  Present University  Student  Living  -­‐  Marlton,  NJ

           Upper  management  position  responsible  for  policy  and  procedure  set  up  and  transitioning  new  properties                          from  construction  to  operations  management.  Interviewed  and  hired  maintenance  supervisors  and  staff.        

• Set  up  National  and  local  vendor  accounts  • Ordered  start  up  supplies  and  set  up  new  maintenance  shops  • Monthly  training  for  maintenance  staff  • Quarterly  property  inspections  • Worked  with  the  design  team  to  make  sure  new  construction  properties  are    

maintenance  friendly  • Worked  with  University  staff  on  properties  that  we  managed  and  they  subleased  • Worked  with  local  Fire  and  Code  inspectors  • Facilities/Maintenance  budgets  • Handled  warranty  issues  with  various  vendors  

           Sr.  Project  Manager/Acquisitions  Construction  Representative  –  11/14  to  4/16

BH  CONSTRUCTION  MANAGEMENT  –  Dallas,  TX Senior   Management   position   responsible   for   overseeing   Major   Construction   rehab   projects   and   doing  Acquisition  take  over  inspections.  Supervised  6  Project  Managers  throughout  the  Mid-­‐West  and  East  coast.    

• Inspect  acquisition  properties  and  identify  deferred  maintenance  and  major  rehab  issues • Develop  scopes  for  major  rehab  projects  on  new  acquisition  properties • Work  with  General  Contractors  to  bid  scopes  for  required  work  and  develop  project  costs • Oversee  project  construction  work  and  approve  progress  draws • Approve  change  orders  for  Project  managers  and  assist  when  needed • Set  up  vendors  for  national  pricing

Regional  Maintenance  Manager  -­‐  2/14  to  11/14 RIVERSTONE/GREYSTAR  PROPERTY  MANAGEMENT  –  Dallas,  TX

         Upper  Level  Management  position  responsible  for  overseeing  maintenance  policies  and  training  staff  for  34                      properties  throughout  Texas  and  Oklahoma

• Annual  property  inspections  that  covered  property  condition  and  systems • Tested  and  interviewed  all  new  hire  on  site  maintenance  staff • Due  Diligence  inspections  and  reports  for  property  acquisitions • Set  up  monthly  training  for  all  Maintenance  Supervisors  and  staff • Worked  with  local  vendors  to  set  pricing  for  plumbing,  electric,  and  fire  system  inspections

                               

           Director  of  Maintenance  -­‐  3/13  to  2/14      

GAINESVILLE  REAL-­‐ESTATE  MANAGEMENT  -­‐  Gainesville,  FL Senior  Management  level  position  responsible  for  the  oversight  of  7  properties  and  4  Commercial  properties  with  stores  and  restaurants  plus  manage  a  full  maintenance  staff.  Creation  and  adoption  of  new  maintenance  policies  and  preventative  maintenance  programs.

• Development  of  maintenance  budgets  for  each  property • Coordination  with  vendors  on  bids  and  procurement • Oversight  of  projects  from  conception  to  completion • Unit  and  property  inspections  to  ensure  compliance  with  high  standards • Hire,  council  and  train  staff  as  required • Negotiated  with  HD  Supply  to  give  better  pricing  on  the  top  50  items  purchased

Regional  Facilities  Manager-­‐  06/10  to  03/13 THE  COLLIER  COMPANIES  -­‐  Gainesville,  FL High  profile  management  position  in  charge  of  facilities  for  27  properties  in  Gainesville,  7  in  Tallahassee,  3  in  Tampa,   and   1   each   in   Ocala,   Oviedo   and   Palatka   for   a   total   of   10,000   Units.   Provision   of   leadership   for  property  managers  on  larger  projects  and  issues  which  could  not  be  handled  at  the  property  level. Coordination  and  supervision  of  landscape  vendors  and  projects.

• Work  with  outside  vendors  to  procure  bids  for  large  capital  projects • Supervision  of  capital  projects • Collaboration  with  suppliers  to  negotiate  bulk  pricing  for  all  properties • Conduct  regular  property  inspections  to  ensure  compliance  with  company  policies • worked  with   the   local   utility   supplier   on   rebate   programs  were   I   did   LED   lighting   retro   fits   to  

save  on  electricity  and  they  picked  up  a  portion  of  the  cost  on  the  new  lights  and  install  cost • Negotiated  a  $50.00  rebate  on  every  new  refrigerator  we  installed.   • Obtained  $  40,000  savings  on  200  toilets  installed  for  a  water  conservation  program.   • Oversaw   a   new  paint   contract  with   Sherwin  Williams   that   saved   21%  on   paint   costs   over   the  

previous  year. •  Negotiated  a  new  contract  with  Shaw  carpets  that  got  the  company  9  cents  back  for  every  yard  

of  carpet  installed.

Director  of  Facilities  and  Maintenance  -­‐06/03  to  05/10 MELROSE  STUDENT  SUITES  -­‐  Gainesville,  FL   Senior-­‐  level  management  position  responsible  for  the  supervision  of  a  maintenance  staff  and  shop  at  a  900  bed   Apartment   Complex.   Scope   of   leadership   responsibility   was   significant   and   included   planning   and  meeting   operating   and   financial   goals,   managing   customer   relationships   and   resolving   customer   issues,  allocating   resources   and   personnel,   ensuring   contractual   and   regulatory   compliance,   and   implementing  safety   and  quality   standards. Coordination   of  work   orders,   preventative  maintenance,   vendor   contracting,  and  quarterly  and  annual  fire  inspections.

• Coordination  of  five  successful  turns • Training  of  peer  directors  at  other  sites • Implementation  of  new  processes  for  higher  turn  efficiency,  scheduling  and  billing • Developed  a  Turn  board  that  scheduled  and  print  inspection  sheets  for  the  units.  It  also  printed  

the  invoices  for  the  vendor  to  turn  in  eliminating  double  billing.

Operations  Director  -­‐02/07  to  11/07   PADDOCK  MALL  -­‐  Ocala,  FL Director  level  position  tasked  with  day  to  day  operations  of  the  shopping  center  with  548,154  Sq  Ft.  Lead  a  team  of  ten  employees  working  over  three  shifts.  Maintenance  of  supply  inventory.

• Oversight  of  capital  and  operating  budgets,  accounts  payable  and  receivable, and  employee  payroll

• Supervision  of  store  build  outs  by  outside  contractors • Coordination  with  local  Fire  Marshall  and  codes  enforcement  officials   • Maintenance  of  contractor  bid  system

Building  Engineer  -­‐  2001  to  2002   LINCOLN  PROPERTIES  -­‐  Jacksonville,  FL 3  Medical  Buildings  

• Coordination  with  contractors  on  inspections,  major  building  repairs  and  vendor  bids • Maintenance  of  fire  suppression,  alarm,  plumbing  and  HVAC  systems • Conduct  weekly  checks  of  boilers  and  generator  for  emergency  power • Performance  of  general  and  preventative  building  maintenance  on  plumbing,  

electrical  and  HVAC

Police  Officer  -­‐  2/97  to  12/99 UNIVERSITY  OF  FLORIDA  POLICE  DEPARTMENT  -­‐  Gainesville,  FL

• Investigation  of  crimes,  conduct  interviews  of  suspects  and  witnesses • Maintenance  of  daily  reports  and  paperwork • Conduct  training  through  community  services  division,  theft  prevention  and  personal  safety

Damage  Control  Man  2nd  Class,  Shipboard  Fire  08/85  to  12/89 UNITED  STATES  NAVY

• Operation,  repair,  and  maintenance  of  firefighting  systems  and  equipment • Training  of  ships  crew  in  firefighting  techniques  and  procedures • Supervision  of  maintenance  shop  and  preventative  maintenance  for  ship

EDUCATION

CAMT Certification CPO (Certified Pool Operator) EPA Certification Crystal River High School, Crystal River, FL - High School Diploma