SHAIK ABDUL AMJAD

Seeking a position, that provides for vertical growth in responsibility and a lateral growth in terms of exposure to

various technologies in a progressive and professionally managed organization.

DIPLOMA IN COMPUTER APPLICATION 2010

BACHELOR OF COMMERCE (B.COM) 2009

12TH STANDARD/INTERMEDIATE (CEC) 2006

SECONDARY SCHOOL CERTIFICATION (SSC) 2004

SENIOR DOCUMENT CONTROLLER

FUNCTIONAL EXPERIENCE

PROFESSIONAL PROFILE

QUALIFICATION

CAREER OBJECTIVE

ACADEMICS

Have competent experience with the Consulting Engineers, Contractors, Designer and Developers. Issuing and

managing document numbering for submittals document. Document Records Management Plans, Procedures,

Formats and Policies & developed document numbering schema. Created Dashboard Reports, Document

Schedules, Distribution Matrix and Folder Structure & Security as well as created Structure of Internal Document

Process. Set up Document Control Centre with Reprographics & Records Management. Controlling and utilizing the

abilities developed through my education and experience. I’ve strong experience in set-up and implementation of

document controls, Electronic Data Management tools. I’ve software’s experienced of EDMS SharePoint, Project

Website and database Software’s. Have also experience in electronic workflow tracking and archiving to ensure

integrity and security of documents using proper EDMS software. Excellent written and oral communications skills

and I’ve ability to work under pressure as well as proven ability to perform in a supervisory capacity.

Mobile: +966 0535261701, E-mail: shaikabdulamjad@gmail.com

Over 7 years of experience in Document Control Administration and Customer Service Sectors Analytical, Problem Solving, Time & Business

Management skills

CAREER SUMMARY

Company: AL ARRAB CONTRACTING CO. (ACC)

Project Title: Aircraft Maintenance Hangars Project Jeddah Airport

Role: Senior Document Controller

02/May/2013 – till date

Hands on awareness of working as per DAR Al Handash Consultant Standards & Policy, having worked on DAR AL Handasa Project wise - value of this Project is 3 Billion SR. Maintain document logs for correspondence, material approval submittals, shop drawing, RFI (incoming & outgoing). Receive and distribute all documents. Preparation transmittal sheets for Inspection Requests, Material & Shop drawing

submittals and Filing etc. Experience of working within a professional, fast moving and challenging environment such as Control SharePoint 2010

& 2013 (DMS – Documents Management System) of Contractor and Project Website (PWS) of Consultant Store & registrar original & electronic documents, update information in the electronic management system. Assist project staff in creating document to project standards, work closely with the project management team. Process

all requests and documentation in accordance with prescribed procedures Ensure that all technical documents are filed and stored correctly for easy retrieval and use. Ensure the transmission of document from/to client/vendor/sub-contractor/inside office/filing system in properly

manner Create and maintain document control system and relevant production documentation Filing, scanning and photocopying, daily routine activities of Document Control, including distribution of documents,

maintaining electronic folders and directories, tracking and retrieval of documents and drawings. Maintain registers of all receipts and issues or submissions of documents and correspondence. Expedite the return of documents and approvals or comments within the required time period from internal and

external parties to whom they have been issued or distributed. Ensure the effective running of the day-to-day operations of the document center. Hands on experience in identifying, sorting of Engineering Documents and drawings. Register, log, distribute, track, issue, maintain and control office and site project documents and drawings. Coordinate the activities of Document Control, including distribution of documents, tracking and reporting on

document review progress. Assist with the implementation, management & administration of electronic document management system. Perform document control & Quality management activities. Maintain procedures for maintaining documents and manage change control of documents. Reporting on the performance of the document control system for review and as a basis for improvement of the

documents control system. Ensure Project Team & contractors comply with the document management system process and procedures. Work closely and liaise with contractors’ document control group in all matters relating to document control. Maintaining all Master logs for the project (Correspondence Status, Design Drawing, Shop Drawing, RIW, RFIs, Design

Query, RFQ, Calculations, Design Criteria, General Report, Material Submittals, Method Statement, MOM, Monthly Progress Report, Plan, Procedure, Specifications, Table schedule, Technical Report, Sub-Contractor, Model, Forms, Templates, Daily Site Report, Permits and General Information)

Ensure compliance with quality assurance requirements at all time. Coordinate engineering key performance indicators.

01 Nov 2011 – 01 May 2013 Company: Modern Times Technical Systems (SAUDI BINLADEN GROUP) Mechanical Engineering Department (Specialized in all kinds of Pumps)

Role: Document Controller/Administrator

Company Profile : Providing Highly Specialized Solutions Modern Times Technical Systems (MTTS) is a provider of cutting-edge technology solutions for Electro-Mechanical, Water Technology and Renewable Energy products and services. Whether they are product applications for individual systems or solutions for complete projects, MTTS has the expertise and the experience to meet the most stringent requirements from the clients. Established in 1999, Modern Times Technology Systems was founded with a modest yet dedicated group of people with the firm belief that client’s expectations are to be surpassed, not just met. Over the years, MTTS broadened its scope to include emerging Green Technologies and transformed into a complete Systems Solutions House with over 90 experienced professionals employed in its offices in Jeddah, Riyadh, Al-Khobar and Madinah

Duties & Responsibilities Executed: Order review, entry, preparation of the order acknowledgment; arranging for material requests local and

international. Follow up of material dispatch, pending orders, material shipping.

Responsible for administering the current policy change control process and contribute to evaluation, alignment,

and automation of processes as part of common efforts to standardize operations.

Prepare process order status reports; apply metrics to analyze and assess efficiencies of current Document Control

processes. Review change control documentation for accuracy and completeness

Serve as subject matter expert on

- Change management process and assist internal customers with policy change activities based on company

procedures and requirements.

- Internal and external system audits.

- Initiatives related to the evaluation and implementation of automated solutions.

Coordinate regular review of policies (biennial and periodic reviews).

Implement and follow up on corrective actions, also provides management with metrics relating to audit

performance.

Stay updated of current regulations and guidelines directing document control.

Interact with cross-functional teams on the redesign of document control process.

Administer and execute policies and procedures that typically affect individual subordinate employees.

Conducted audits on corporate documents, handled file validations and document controlling

Executed evaluations and document audits, assured no error in documents before submission

Outlined documents and coordinate with employees

July 2011 – Oct 2011 Company: AL-MUNTAZAH SUPER MARKET, Dammam Sihat Saudi Arabia 31972

Role: Purchase Officer

Company Profile: Al Muntazah is a well-known Super Market chain in the Kingdom of Saudi Arabia. It is believed to be the biggest supermarket chain in the Saudi Arabia, Dammam. Al Muntazah Supermarkets were founded in the early 1980s, and has since earned a reputation for selling strictly Halal and quality products. Cigarettes, alcoholic beverages and pork are not sold in any of the branches. Over the years, Al Muntazah has earned the trust of Saudi's population. As a Purchase Officer responsible for Execution and monitoring of all regular purchasing duties by seeking reliable vendors or suppliers to provide quality goods at reasonable prices, negotiating prices and contracts, approving, buying and acquisition of the goods and services needed by the company.

Duties & Responsibilities Executed: Purchases Management: Source vendors, select and negotiate for the best purchase package in terms of quality,

price, terms, deliveries and services with suppliers. Negotiate for best purchasing package (in terms of quality, price,

term, delivery and service) with suppliers and sub-contractors assigned.

Receivables Management: Supervise inspection of all supplies purchased to insure conformance with specifications;

handling claims to vendors for defectives, shortage, missing parts, determining quantity and timing of deliveries.

Ensure timely and accurate receipt of purchase orders, invoicing and payments.

Retail Management System (RMS): Plan and manage inventory levels of products, recommend the transfer of

surplus or unused supplies among other branches of the company and call for goods in demand from other

branches as needed. Discourage uniform bidding and endeavor to obtain as full and open competition as possible on

all purchases;

Maintain complete updated purchasing records/data, pricing and vendor list in the system for the efficient operation

of the purchasing function.

Prepare reports and summarize data including sales report and book value.

Schedule store visits and conduct competitor survey. Keep updated on information of current developments in the

field of purchasing, prices, market conditions and new products;

Ensure competent quality execution of all regular purchasing duties and administrative works.

June 2009 – June 2011 Company: Bharti Airtel Limited

Splendid Towers, Prakash Nagar, Begumpet, Hyderabad, India – 500 003

Role: Customer Service Representative/Team Lead

Company Profile: Bharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa. Offers mobile voice and data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national and international long distance services to carriers. Has 200 million customers across its operations and is been ranked among the six best performing technology companies in the world by business week. Bharti Enterprises is one of the India’s Leading business groups with interests in telecom, retail, manufacturing, agricultural business and financial services. Team Lead Aug 2010 – June 2011 Duties & Responsibilities Executed: Responsible for handling a team of 13 customer service representatives, to render excellent service to the

customers by giving solutions upfront and increase customer delight.

Been a supporting & motivating point of contact for the team & ensured requirements are delivered on time.

Dealt with the customers who are not satisfied and ensuring their demands are met.

Ensured adherence to the IMRB audit parameters.

Coordinated with all departments for timely closure of customer complaints at Public Office.

Monitored Daily Walk in data and cash payments collected.

Maintained complete process and team records along with weekly / monthly dashboards and sales reports.

Ensured 100% Interactions are captured by the team, identified goals, training needs of team members; Helping

management in organizing the promotional campaigns on the entire range of products and services.

Carried out briefing of new updates, training and guiding newly joined employees.

Setting up targets for team members and ensuring that the set targets are achieved & exceeded.

Identified skills of the individuals and suggest areas of improvement.

Provided ongoing training & coaching of the staff & motivating the team for better performance

Designed and implementing training program unique to each staff member as per requirement.

Interacted with end users (customer) on random basis to ensure correct functionality.

Responsible for developing & maintaining a high customer satisfaction index Brand image of the company.

Deputed to the manager, escalating issues, provided appropriate and innovative inputs thereby gain permission for

implementation of new ideas & worked towards resolution of the problem.

Customer Service Representative [Central Team, Hyd] June 2009 – July 2010

Duties & Responsibilities Executed: Dealt with customer quarries on all sorts of queries and effectively advised and resolved.

Always made accurate and rapid cost calculations, provided customers with solution to their billing and other

queries based on area, tariff, usage etc. and persuaded them to go ahead with the products & services available,

representing company products as the best in market.

PERSONAL DETAILS

Communicated with customer by the means convenient to them (telephone calls, emails and faxes) gained a clear

understanding of customer’s requirements, and then introduced company products and services to customers in

an effective manner.

Attended team meetings & presentations related to the process in order to enhance knowledge, skills and share

best practice with colleagues.

Liaising with peers to plan improvement ideas; reporting to Team Lead, escalating necessary issues and providing

appropriate and innovative inputs thereby implementing new ideas on gaining permission.

NCE

Date of Birth: 8th Jan 1990

Gender: Male Civil

Status: Married

Nationality: Indian

IQAMA: Transferable

Visa Profession: Computer Technician

Languages: English, Arabic Urdu and Telugu

Hobbies: Playing Cricket and Listening to Music

References: Academic & work experience related documents & references available on request

DECLARATION

I hereby declare that the above particulars are true and correct to the best of my knowledge and belief and in the event

of any information being found false or incorrect, my candidature will be liable to be canceled.

DATE:

PLACE: SIGNATURE OF CANDIDATE