Michael Moore

1216 Bluebird Lane 214 801-3570

Garland, Texas 75042

mhm1057@gmail.com

PROFESSIONAL PROFILE

Management professional with long-term experience in retail operations involving consumer

products and customer service. Over 25 years experience with retail cash control, inventory

control, receiving, and product orders and placement. Job oriented, team player with a successful

record of training and motivating team members. Able to adopt and implement innovative

methods to achieve business requirements and goals, using problem-solving skills learned and

developed as a department manager. Strong interpersonal skills working with management,

fellow team members, and client customers.

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PROFESSIONAL EXPERIENCE

Borden Dairy Dallas ,TX January 2012-Current

Customer Service Rep

Input orders into Ross order system received through fax, email and phone

Handling calls daily involving product orders and directing flow of customer requests for

information and assistance.

Working call desk to ensure orders are enterered and received by cut off time at plant.

Maintaining back up files of entered orders through scanning and file maintenance.

Determining customer call in needs, filling out service issue forms and submitting to proper

channel to ensure action on customers issue.

Working with other team members to ensure all business units orders are received and

entered in a timely manner.

Safeway #1484 Everett, WA September 2005-September 2011

Variety Manager

Manager of non foods department which generated on average $30,000 in sales per week

Reduced back room inventory of non foods by 60 to70% over a 6 year period by using

organization of product, accuracy of incoming written orders, invoice check off procedures and

using a plan to recognize overstock items.

Reduced department out of stocks from over 100 daily to an average of 20 daily using product

knowledge and investigating pricing, order tag, and invoice errors.

Job duties included ordering, placement of stock, inventory and labor control, and other

functions required to maximize sales and maintain condition of the department.

Retail Merchandising Solutions Inc., Everett, WA May 2003-September 2005

Store Reset Team Lead

Lead a team of 5-15 specialists whose function was to reset designated sections of western

Washington Safeway stores on a four-week cycle.

Duties during the reset included assigning merchandisers and team members to their work

sections, ensuring schematics were followed, managing time allowed for reset, and

obtaining store management sign off for completed work.

Additional duties involved checking that all item codes used were verified, correct store

specific schematics were used, and working with the stores POS department to insure

correct tags were produced for all new items being introduced into the set.

Duties after reset involved checking and transmitting all team member time sheet, totaling

all category hours used, writing and transmitting completion reports, and faxing all store

sign offs to home office.

Met with Seattle Division lead once per cycle to plan following cycle resets. All other

communication done via e-mail or phone.

Safeway Seattle Division Bellevue, WA March 2001-May 2003

Field Assistant, Corporate Brands

Worked as the corporate brands liaison with 13 of the Safeway stores in western

Washington.

Duties included cutting in new private label and specialty items into store sets, checking

rotation and placement of items as assigned by the marketing department, working with the

RMSI team to ensure their resets were correct, completing a monthly report issued by the

marketing department.

Maintained contact with marketing department via phone, E-mail, and computerized report,

with once per month corporate meeting where plans for following month were issued.

Bartell Drugs, Silver lake WA February 2000-March 2001

Second Assistant Store Manager

Manager of store in absence of manager and first assistant. Closing manager rotating with

first assistant where duties included ensuring customer service, assigning work tasks to

checkers and all sales floor employees, and performing closing functions, including cash

control.

Additional duties included reconciling cash from the previous days income with the

computerized report, Determining overages or shortages from prior day earnings, preparing

and making bank deposits, and verifying to corporate office results of sales report by faxing

I completed forms.

Haggen Top Foods, Snohomish WA October 1999-January 2000

Grocery Manager

Duties include management of night crew and the ordering and restocking of grocery

products, collection and processing of all invoices prior to sending them to corporate

accounting dept, and overall person in charge of store during overnight hours.

Additional duties included oversight of the dairy, deli and frozen foods departments to

ensure proper scheduling, ordering, stocking, rotation of perishable product, and resolving

any issues that arose.

Haggen Top Foods, Everett WA November 1987-September 1999

Variety Manager

Consecutively managed the variety department at four Haggen Top Food stores.

Listed on the variety manager of the quarter report at various times at each of the stores.

Job duties included ordering, replenishing, and displaying of sales merchandise,

supervision and training of all department team members, budget projections, inventory

control, receiving, and the processing of department invoices prior to transmitting to

corporate accounting department.

Additional duties included supervision of bulk foods department and video department.