-
Paul Rupp [email protected]
(605) 690-8560 [Cell] 610 12th Ave (605) 592-9200 [Home]
Brookings, SD 57006-1532
Systems Administrator Systems Administrator Systems
Administrator Systems Administrator Information Technology
ManagerInformation Technology ManagerInformation Technology
ManagerInformation Technology Manager
A 21-year expert in the Information Technology field with
diverse and broad range of skills and knowledge seeking position as
the sole Information Technology professional for a small or medium
firm, or as the IT Manager of a small team. I look forward to
utilizing my technology expertise and business acumen to bring
enhanced value, efficiency, productivity and customer satisfaction
to my future employer. Some Specific Areas of Knowledge include:
Network/server administration and security (Windows Server and
Linux Redhat/CentOS) Firewall/router/switch configuration,
VPN/remote access technologies and VLANs Internet protocols, DNS
Management, website and email hosting/admin, web site development
Desktop and Server Virtualization: OpenVZ/Virtuozzo, KVM, Xen,
VMWare, VirtualBox and Hyper-V Telecommunications; toll-free, POTS,
IP, and cellular phone management; VoIP administration Scripting
and programming in multiple languages Desktop/Client system and
application technical support, and CompTIA A+ and Network+
Certified
Career
1994Present ................................. Acorp Computers
....... Brookings, SD and Albuquerque, NM Owner, Information
Technology Analyst, and Expert Consultant: While managing Acorp
Computers, I reinforced my strong problem solving skills and
increased my business and technological knowledge in topics as
diverse as server/desktop virtualization and employee management.
My 21 years of experience and my CompTIA A+ and Network+
certifications attest to my wide-ranging information technology
knowledge and networking abilities, while my business
administration degree and 17 years as a small business owner have
allowed me to develop quality decision making and problem solving
abilities, even when confronted with little time and less than
complete information. Managing multiple clients, with multiple
projects, needs, and budgets has allowed me to develop excellent
interpersonal and communication skills, enhancing my project
management skills and giving me the ability to provide a stellar
customer experience. The wide and varied demands of clients ranging
from for-profit service providers and retailers to non-profit
medical and humanitarian organizations has broadened my expertise,
while still allowing me the freedom to hone individual
technological skill sets. To provide truly exceptional service to
my clients, I involve them in the decision making process,
providing my knowledge and guidance, yet working cooperatively to
surpass expectations. This unique blend of tech expertise and
business savvy has crafted me into a well-rounded
network/information technology manager.
Capacity planning, design, configuration and documentation of
client network architecture Configured/installed Linux (CentOS)
Internet/Email Servers (WWW/FTP/DNS/POP3/SMTP/IMAP) Managed
virtualized (OpenVZ, KVM, VirtualBox) Windows/Linux servers in
nationwide Datacenters Administered Windows Server/Exchange
networks for Los Alamos Womens Health Services,
Morningside Church, Habitat for Humanity, Santa Fe Womens Health
Services and others Installed and configured phone/PBX/Adtran and
other VoIP system for Minnetronix and other clients Racked,
stacked, and configured routing, firewall, music, VoIP and
internet/networking CPE devices Developed internet web sites for
multiple clients including Brookings Area Habitat for Humanity
Maintained Linux Apache, Nginx, and Microsoft Internet Information
Server web hosting server sites Developed and managed
load-balancing, failover, and clustering for servers and database
systems Programmed Fortran-coded individual based movement model
for Valles Caldera National Trust Provided on-site, telephone, and
remote technical support to clients around the country Trained,
mentored, supervised and coordinated multiple IT subcontractors
working for Acorp Administered Domain Name Registration, DNS
pointing/resolution, and IP Addressing Performed Technology Audit
and wireless/networking/for Citibank South Dakota (Sioux Falls,
SD),
and site networking and other site surveys for numerous other
clients Designed and cabled phone and computer network for 8500 sq.
ft. Gerald Peters Gallery, Santa Fe Low voltage computer, phone,
and speaker cabling for Rue21, Famous Footwear and other clients
Configured and administered Asterisk/PIAFlash VoIP
Server/Interactive Voice Response System Installed and maintained
point-of-sales and digital signage systems for several
theaters/retailers Specified, configured, and provided white-label
cloud software services and backup for clients
-
19941996 ...................................... Envision Utility
Software Corporation ............. Santa Fe, NM Network System
Administrator/Information Technology Analyst: As the Network System
Administrator for Envision Utility Software Corporation, I truly
learned what it means to be a systems administrator, something that
is not taught in school. Due to my skills, personal initiative, and
strong drive to achieve results, I quickly rose from the position
of Information Technology Analyst, supporting the IT mission of
Envision, to the position of Senior Network System Administrator,
where I was responsible for the business entire network and
technology systems and managed two network administrators.
Administered VAX/VMS and Windows Server corporate network with
99.999% uptime Deployed and administered first corporate LAN,
incorporating Unix Workstations into VMS and PC
Network Supervised the work efforts of two junior network
administrators Managed initial phases of Oracle Database Transition
including Oracle Database Administration Assisted in marketing
through the development, design, and hosting of Envisions first Web
Site Controlled enterprise-wide telecommunications and PBX system
Supervised integration of ethernet based peripherals on PC/VMS
network
19921994 ...................................... Cooperative
Services Inc. .............................. Santa Fe, NM Systems
Analyst/Senior Programmer III: Starting as a Programmer I, my skill
and dedication allowed me to be promoted up ultimately reaching the
position of Systems Analyst/Senior Programmer III. I also got my
first taste of management, as I supervised the work and
productivity of three junior programmers as they responded to
break/fix requests from clients.
Project Manager and lead team programmer for Service Request to
General Ledger software interface
Supervised junior programmers responding to client break/fix and
bug reports Programmer on Ross Systems Userbase RDBMS CSI utility
software applications
Senior Programmer II/Technical Support and Development Team: As
a programmer and technical support agent for the development team,
I was able to sharpen my troubleshooting skills and work on
improving my customer service ability as I responded to client
feature requests and break/fix orders, and custom code
modifications.
Developed customized programming solutions to fulfill customer
feature requests Provided client technical support for CSI
developed in-house utility billing software
Programmer/Conversions and Installations Team: My time at CSI
allowed me to move from an academic knowledge of programming into
real world application. While a programmer with the Conversions and
Installations team at CSI, I was able to truly apply problem
solving programming to varied situations. My job entailed flying to
customer locations, installing the CSI software on their DEC VAX
minicomputer then writing customized code to transfer the legacy
data into data readable by the CSI software. Every system was
different, and the code required to transfer data into the CSI
format always presented a new challenge!
Traveled throughout the United States installing CSI utility
billing software at customer locations Coded customized programming
solutions converting legacy billing data
19901992 ...................................... Compu-Answer
International ............................. Abilene, TX Technical
Support Representative/Shift Supervisor: I worked at Compu-Answer
through my last two years of college, and into the year following
graduation. Though a college student, I quickly proved my ability
to excel in providing telephone technical support to nationwide
clients on hundreds of different software packages. After six
months at Compu-Answer, I was promoted to shift supervisor, where I
managed an average of five technical support representatives and
provided trouble call escalation. My last year at Compu-Answer I
enhanced our Folio Knowledge Base by designing and programming a
call tracking, knowledge base, and ticket tracking support system
in FoxPro.
Designed and programmed Call-Tracking/Knowledgebase/Ticket
tracking system in FoxPro Supervised and managed an average of five
technical support representatives during shift Excelled in
providing telephone and remote software support to nation-wide
clients
-
Skills Hardware CompTIA A+ Certified Practiced at evaluating
business needs and researching, recommending, and procuring
solutions Familiar with building and assembling computer systems
from the component-level up Exemplary hardware and software
troubleshooting skills Knowledgeable of storage technologies: RAID,
storage area networks, and network attached storage Proficient with
computer hardware upgrades and component replacement Skilled in
peripheral hardware installation as standalone and/or networked
accessories Experienced with VoIP, IP Telephones, and many
commercial phone systems and handsets Highly qualified in Firewall,
Router, Switch, and VPN setup and management Excellent knowledge of
storage and data backup methodologies Skilled in Smart phone/Tablet
setup, backup, anti-virus, repair, modification and rooting/jail
breaking Comfortable installing and managing Point-of-Sale and
payment transaction/pin pad systems Expert in Digital Signage
deployment and administration
Software Experienced in server and desktop virtualization with
OpenVZ/Virtuozzo KVM (Kernel-Based Virtual
Machine) Xen, VMware, VirtualBox, and Microsoft Hyper-V
Accomplished Windows Server administrator (Microsoft Server and
Small Business Server 2000,
2003, 2008, 2012); Currently studying for Microsoft Certified
Systems Engineer (MCSE) certification Well-versed in all current
desktop versions of Windows (8, 7, Vista, XP, 2000, NT, 98, 98SE)
Proficient in Linux CentOS/Red Hat Enterprise Linux server
administration In-depth understanding of all software programs in
the Microsoft Office suite (All versions) Comfortable installing,
repairing, and uninstalling all software packages as stand-alone or
network
applications Acquainted with many operating systems including
other versions of Linux (particularly
Debian/Ubuntu), FreeBSD, Mac OS, Unix, and IOS Keen MySQL
database administration and clustering, and familiar with Microsoft
SQL Server In depth understanding of Android Operating System and
applications, push email and other mobile
applications and technologies Expert in Microsoft Office Suite
and most other desktop applications; quick to learn new software
Conversant with ArcView GIS software and map file types
Internet Expert internet mail server hosting and administration,
and deeply familiar with IMAP, POP3, SMTP
connections and secure/unsecured access to mail services
Experienced Microsoft Exchange 2013/2010/2007, Linux Postfix, and
email server administrator Well-versed in use and implementation of
anti-spam/anti-virus technologies including SpamAssassin,
IP no-listing, greylisting, ClamAV, Maldet (Malware Detector),
and others Skilled in Apache, Nginx, and Microsoft Internet
Information Server maintenance and administration
including load balancing for failover and traffic distribution
across disparate geographic regions Familiar generating and
utilizing SSL certificates and server authentication and encryption
Veteran website designer able to develop sites in Front Page, Web
Expression or directly via HTML Practiced in HTML, PHP, Perl, Java,
and other web programming languages Advanced ability in database
replication/backup in MySQL and practiced in clustered files
systems/servers Comfortable configuring, managing, and
monitoring server intrusion prevention/detection systems Proficient
in IP server address management and internet domain name system
(DNS) records and
name servers with an in-depth understanding of TCP/IP
public/private addressing schemes and static/dynamic IPs
Skilled in copper, wireless, satellite, cable, cellular, DSL,
T1/T3, D3, and fixed wireless internet Advanced knowledge of VPN,
IP Tunneling, and other secure and remote access technologies
PhpMyAdmin, MyQSL, Microsoft SQL Server, and SQlite database
management Knowledgeable in cloud technologies, SaaS, and
commercial/residential backup/synchronization Familiar with Lotus
Notes server administration and clusters Some experience with
Oracle database management
-
Programming Skilled programmer: Javascript/jQuery, PHP, Python,
Perl, BASIC, Pascal, COBOL, Fortran, and
C++/C# Able to quickly learn and program in new computer
languages Acquainted with Visual Basic for Applications/Microsoft
Access Programming Comfortable in the Microsoft Visual Studio
Integrated Design Environment and other IDEs Well versed in
object-oriented programming and re-usable code methodology Some
experience with XML/RSS
Networking CompTIA Network+ Certified Experienced
designing/maintaining peer-to-peer and client-server networks and
resource sharing In-depth knowledge of TCP/IP protocols and
addressing, IP Subnetting, VLANs Comfortable with physical plant
wiring and EIA/TIA 568A/B standards Fully versed in logical
integration of firewalls, VPNs, routers/switches/bridges/hubs into
local/wide
area network At ease installing, configuring, and deploying
Ethernet wired and 802.11a/b/g/n wireless networks Deep
understanding of setup and configuration options for routers
Conversant with Cisco command line interface (Cisco IOS) router
configuration; currently studying for
Cisco Certified Network Administrator (CCNA) certification
Familiar with network security utilities including firewall, virus,
spyware, malware, and intrusion
detection systems
Telecommunications Competent in programming traditional
phones/phone systems and comfortable learning new systems
Broad-based knowledge of PSTN/POTS phone lines and Centrex/Key/PBX
telephone systems Knowledgeable in evaluating, selecting, and
deploying VoIP telephony services Comfortable installing and
configuring soft phones, IP phones, and legacy phone systems
Experienced with PBX in a Flash (PiaF), Asterisk/Tribox
(Linux-based open-source VoIP PBX) with
Interactive Voice Response Familiar with Adtran/Netvanta VoIP
phone systems and IP handsets; comfortable with many others
In-depth knowledge of Android OS and other smart phone/tablet
setup, operation, and upgrades
Business Skills Strong end-user support background as owner of
customer-driven small business Skilled at providing superior
service to clients on-site, over the telephone, and via remote
connection Adept at prioritizing multiple simultaneous customer
demands while still providing timely support to
each client Capable of conveying information and ideas to
customers regardless of their skill and knowledge level Business
acumen extending beyond information technology to marketing,
accounting, investing,
taxes, and other business activities Competent in project
estimation, budgeting, and keeping projects on time, scope, and
within budget Bilingual - Proficient in written and spoken Spanish
Cross-cultural understanding: 12 years in Colombia, South America
and 15 years in the Southwest
United States
Education
19881992 ...................................... Hardin-Simmons
University ............................... Abilene, TX Bachelor of
Business Administration with an Information Technology major
References
Personal and professional references available upon request.
