Kimyotta Fernanders Resume Page 1

KIMYOTTA FERNANDERS kfernanders@gmail.com

Quality/Management Professional Offering versatile quality, customer service and management skills with proficiency in Microsoft Office

programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising

quality, while being customer focused.

Expertise Highlights

Professional Experience

GRIFOLS PLASMACARE INC 05/2006 to Present

Quality Management Systems Coordinator

Quality Technician

Key Duties:

Identify problems and trends; make recommendations to support the goals and objectives of the

organization.

Experience in working with the EPA, FDA, OSHA and other

regulated bodies. Assist employees with routine personnel related questions as the first point of contact for

employee related issues.

Audit information for 16 centers and corporate documents. Design and maintain quality documentation and SOP’s.

Establish and maintain computer records, including licensing; maintain confidential employee and customer information and records.

Coordinate the timely review of customer complaints, thorough root cause analysis, and effective implementation of corrective actions.

Enforce quality, safety and compliance requirements.

Provide fact-based quality analyses. Lead development of the Quality Improvement plans.

Provide leadership, training; assist leadership to execute plans and initiatives. Handling of customer complaints and issues as the first point of contact.

Distribute SOP change packets to 16 centers and assist with training on changes and

implementation. Support the Purchasing department with Vendor Certification activities.

Actively work with other team members to investigate root cause and prepare preventative action plans to address non-conformities.

Proficient in Microsoft Office Systems

HIPPA/ ISO9001-2000 Training

AS 400 Systems

Training Medical Terminology

Basic Accounting, Business Law, & Sales

Knowledgeable with FDA

45-50 WPM

cGMP’s (current Good Manufacturing

Practices)

Highly Professional

Strong customer service skills

Detail-Oriented

Multi-tasker

Team worker/Team builder

Total Quality Management

Adaptable

Code of Federal regulations

Dependable

Highly self motivated

Lead Auditor Certification

Kimyotta Fernanders Resume Page 2

LIFE CENTER ORGAN DONOR NETWORK – CINCINNATI, OH 03/2004-05/2006

Lead Communication Specialist

Key Duties:

Take incoming referral calls from Hospitals and Hospice for potential organ and tissues donors.

Triage appropriate clinical teams to coordinate cases. Conduct interviewing, scheduling and training of new employees for 24 hour call center.

Document FDA regulated information efficiently and with minimal error. Handle patient information in a professional and confidential manner.

Conducted patient’s interviews to elect necessary information for registration

Input patient information and demographics into computer system Answer, screen and direct call on a multi-line phone system; take detailed messages and

forward to appropriate departments. Organize and maintain file system; file correspondence and other records.

Meets and greets patients; announce, directs and/ or escorts to appropriate area

Coordinate patient’s transfers and discharges. Instruct patients regarding hospital regulations and procedures; explain forms including,

consent, and emergency information and advance directives forms

ANTHEM BLUE CROSS & BLUE SHIELD– CINCINNATI, OH 02/1999-12/2003

Customer Service Rep 3

Key Duties:

Sort, file, copy, and distribute crime reports, traffic reports, citations, petitions, and other materials

to appropriate personnel. Type, record, and file a wide variety of police records, reports, and materials.

Work on the switchboard. Operate a computer terminal to enter, modify, and retrieve data.

Process warrants, subpoenas, bail, and restraining orders.

Assist department personnel and the public in person and by phone performing record checks, issuing permits, and collecting fees, and receiving reports and complaints from citizens.

Respond to general public inquiries. Perform fingerprinting and maintain files on registered persons and permits.

Seal records including juvenile records. Work in property/evidence; transport evidence to crime lab; store evidence.

Perform related duties as assigned

Education/Certificates

CINCINNATI STATE – CINCINNATI, OH

Associate of Applied Science in Business Management,

Associates of Applied Science in Marketing

GPA: 3.437

FRANKLIN UNIVERSITY (ONLINE) – COLUMBUS, OH

Bachelors of Science in HealthCare Management

Anticipated Graduation: 08/2011

GPA 3.66

QAI Lead Auditor Certification

Reference upon request