QUICK REFERENCE GUIDE

As a responder, we don’t expect you to be called upon often, but if you are called, it is important that you follow the proper procedures: 1. Take action quickly! If you are unable to

respond immediately, inform the Lifeline monitor and they will call someone else. If you can respond, tell the monitor approximately how long it will take for you to arrive at the customer’s home. Take the customer’s key with you!

2. When you arrive at the customer’s home,

locate the Lifeline unit and press the flashing RESET button. The Lifeline unit will then automatically dial the monitoring center alerting us of your arrival. DO NOT USE THE TELEPHONE! Locate and quickly assess the customer’s situation. Do not move the customer if injured unless they are in imminent danger, such as during a fire.

3. The Lifeline monitor will call you on the

telephone at the customer’s home after the RESET signal has been received. Inform the monitor of the customer’s condition. Describe the situation as best you can. If you request further assistance, the monitor will call the appropriate emergency squad.

4. DO NOT CONTINUE PRESSING THE

PERSONAL HELP BUTTON OR THE RED HELP BUTTON ON THE LIFELINE UNIT. Doing so will tie up the telephone line, delaying you from making a telephone call from the customer’s home or from possibly receiving a return call from the Lifeline monitor or emergency services.

5. If the customer is transported to the

hospital, please notify customer service immediately.

If you have any questions, please feel free to call customer service day or night at

1-800-635-6156, ext. 2.

THE LIFELINE PROGRAM

The Lifeline program has been operated since 1979 by Info Line, Inc., a non-profit social service agency in Akron, Ohio. Info Line currently has over 1500 customers in an 11 county area. Lifeline is monitored 24 hours a day, 365 days a year by trained professionals. All Lifeline technicians receive extensive training and keep all information confidential.

HELPFUL HINTS

To help us ensure a quick response during an alarm and keep our records up-to-date, please follow these helpful hints:

1. Any change in vital information regarding the customer, such as their telephone number, address or medical condition, etc., should be reported to customer service immediately.

2. If the customer is taken to the hospital or will be away for more than 24 hours and unable to notify our office, please contact customer service immediately.

3. Any change in your information, such as a telephone number (including cell phone, pager and work numbers), address, or, if you are no longer able to respond, should be reported to customer service immediately.

4. DO NOT TURN OFF THE LIFELINE UNIT OR UNPLUG IT FROM THE ELECTRICAL OUTLET OR TELEPHONE JACK UNLESS INSTRUCTED TO DO SO BY A LIFELINE MONITOR OR LIFELINE TECHNICIAN.

Your local Lifeline is a program of

LINE

RESPONDER MANUAL

Info Line, Inc. 703 S. Main Street, Suite 211

Akron, Ohio 44311

330-762-0308 1-800-944-0308

Equipment and monitoring service through

You are listed as a responder for one of our Lifeline customers. As a responder for Info Line’s Lifeline program, we rely on your assistance to get help to the customer in a matter of minutes during an emergency. A responder is someone who is called by a Lifeline monitor for the following reasons:

the monitor has been unable to communicate with the customer after an alarm has been received

the customer has requested that you be called

the customer’s door needs to be unlocked for emergency services

the customer needs help troubleshooting the Lifeline equipment

the customer needs checked on periodically if Lifeline service is not working

Lifeline allows customers to feel safe and secure in their homes, while giving them and their loved ones peace of mind knowing that they can get help in an emergency. The Lifeline unit is a small communicator that is plugged into a telephone jack and an electrical outlet. It does not interfere with the telephone service, except to automatically call the monitoring center when the Personal Help Button (PHB) or red HELP button on the unit is pressed. The wireless PHB is worn around the neck or on the wrist. It is designed for use in and immediately around the customer’s home. When the PHB or red HELP button on the unit is pressed, the Lifeline unit will automatically dial the monitoring center. The monitor will call out to the customer over the speaker built into the unit. This will allow the customer to communicate freely with the monitor without the customer having to answer the telephone. If the customer does not respond or the customer requests that we call responders, they will be called in the order indicated by the customer. The customer should have given you a key or informed you how to access their home. If the Lifeline monitor cannot reach a responder or the customer has requested an emergency squad, the appropriate emergency squad will be called.

LIFELINE FEATURES

PERSONAL HELP BUTTON (PHB): The personal help button is waterproof and can be worn when the customer bathes, but cannot transmit a signal if it is submerged under water.

AUTOMATIC PHONE LINE CHECK:

The Lifeline unit routinely tests the telephone line. The Lifeline unit will NOT work properly if the telephone is out of order, telephone service has been disconnected or a telephone (other than the one connected to the Lifeline unit) is left off the hook. The green power light will flash in these instances.

BATTERY BACK-UP: The Lifeline unit

routinely tests the AC power connection. If the Lifeline unit is unplugged or not receiving electricity, it WILL continue to work until the internal battery has been exhausted. The green power light will flash to indicate the unit is not receiving electricity.

Note for Auto Alert Users: There is a difference in monitoring procedure between a pushed button alert and fall detected alert (AutoAlert Only) if there is no response from customer:

If a customer pushes the button (AutoAlert or basic PHB) and does not respond to the monitoring center’s calls to the customer, then responders are sent to check an unknown situation.

If a fall is detected by the AutoAlert button only and the customer does not respond to the monitoring center’s calls, then EMS is

dispatched out immediately; the

monitoring center does not call responders first.

AUTOALERT PERSONAL BUTTON NECK CORD Only

PERSONAL BUTTON SHOWN ON NECK CORD

PERSONAL BUTTON SHOWN WITH WRIST BAND

LIFELINE UNIT