Resolution Adopting the City Fiscal Year (FY) 2013-2017 Information Technology Strategic Plan 11-2013.pdf

8/14/2019 Resolution Adopting the City Fiscal Year (FY) 2013-2017 Information Technology Strategic Plan 11-2013.pdf

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To:

From

Submitted by

Subject

CITYOF CARMEL-BY-THE-SEA

Council Report

November 5, 2013

Honorable Mayor and Members o f the City Council

Jason Stilwell City Administrator

Susan Paul, Administrative Services Director

Consideration of a Resolution Adopting the City Fiscal Year FY) 2013-2017

Information Technology Strategic Plan

Recommendation s) : Adopt the attached Resolution Attachment } adopting the City s FY 2013-2017

Information Technology Strategic Plan Attachment II} .

Executive Summary: In January 2013 the City Council adopted the development of an InformationTechnology and Interactive Government Project as one of its key initiatives for

the year. To accomplish this initiative staff engaged in a Strategic Planning

process that began in March 2013. The process included a series of interviews

with elected officials and staff . In April the City s leadership team participated in

a series of workshops to define how information technology can be used to

effectively and efficiently support the City s daily functions, increase

transparency and prepared the organization to meet changing services .

The draft IT Strategic Plan Working Document Attachment Ill) was presented in

a public workshop on September 9, 2013 was posted on the City s website andthree additional public workshops were conducted for the purpose of receiving

public comment.

The document presented for adoption reflects the results of the planningprocess and includes the City s vision for Information Technology IT), guid ing

principles, definition of key goals, strategic objectives, and initiatives to be

addressed over the next five years.

Analysis/Discussion : The City s Information Technology {IT) has not been updated in many years .


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define the City s IT needs currently and into the future. Four public input

workshops were conducted and the Draft Plan was po sted on the City s websitefor comment and feedback. The collaborative strategic planning process yielded

important insight that led to prioritizing core infrastructure projects ahead of

the more exciting web enabled app licants.

The IT plan goals and objectives were developed using the Balanced Scorecard

Methodology . The B ala nced Scorecard is a management system that enablesorganizations to clarify their vision and strategy and translate them into action.

t provides feedback around bo th the internal business processes and externaloutcomes in orde r to continuously impro ve strategic perspective and re s ults.

The 2013-2017 Information Technology IT) Strategic Plan provides a framework

and road map to create alignment with the City s goals, the Adopted Budget and

department needs.

Key objectives o f the Plan include:

Establishing a City wide direction for IT services

Supporting open government through this transparency, accountability

and collaboration

Empowering everyone by providing access to IT so lution s

anytime/anywhere

Decreasing the City s environmental footprint

Goals of the IT plan include :

Easy access to information (anytime/anyplace)

IT applications designed to encourage collaboration and communication

between internal and external users

Processes and procedures to manage and track the IT investment

Streamlining business processes and enablingan

outcome basedaccountable approach to service delivery

Provide staff with tools and training that enable them to work

collaboratively to provide internal and external customers the required

level of support


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Key to the success of the Plan is its implementation and expert technicalassistance will be needed . Staff will return on a future Agenda with animplementation consulting contract.

iscal Impact:

Budgeted yes/no)Immediate infrastructure projects {financialsystem, payroll, HRIS, website updates and

Granicus) were included in the FY 2013-14budge. -Estimated FY 2013-14 expenditure135,000-

Previous Council

Action/Decision History :

Funding Source general fund, grant, state)General Fund

In January 2013, the City Council adopted the development of the IT Strategic

Technology Plan and Interactive Government Projects one of its key init iatives.

Attachment:

{Attachment 1 - {Attachment II)- {Attachment Ill)-

Reviewed by

City d m i n i s t r t o r [0

Resolut ion adopting the City's 2013-2017 Internal TechnologyInformation Technology Strategic PlanIT Strategic Plan Working Document

City Attorney Admin istrative Services


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ATTACHMENT ICITY OF CARMEL-BY-THE -SEA

CITY COUNCIL

RESOLUTION 2013-

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARMEL-BY-THE-SEAADOPTING THE CITY FISCAL YEAR FY) 2013-2017 INFORMATION

TECHNOLOGY STRATEGIC PLAN

WHEREAS, n January 2013, the City Council adopted the d eve lop me nt of an InformationTechnology and Interactive Government Project as one of its key initiatives for th e year; and

WHEREAS, The FY 2013-2017 IT strategic planning process began with a technicalassessment of the City s IT infra struc ture with extensive internal int erviews and public review and

co mment ; and

WHEREAS , the plan is a living document responsive to changing ne eds and prioritie s and theavailability of funds; and

WHEREAS , the plan identifies the estimated costs of the key initiatives /projects, each keyinitiative /project will have its own work plan and b e brought forward when appropriate through thebudget or capital planning proce ss; and

WHEREAS , the 2013-2017 Information Technology Strategic Plan provides a framework androad map to create alignment with the City s goals , the Adopted Budget and department needs.

NOW, THEREFORE, BE IT RESOLVED THAT THE CITY COUNCIL OF THE CITY OFCARMEL-BY-THE-SEA does hereby:

Adopt the Information Technology Strategic Plan for City Fiscal Year FY) 2013-2017

PASSED AND ADOPTED BY TH E CITY COUNCIL OF THE CITY OF CARMEL-BYTHE-SEA this TH day ofNovember 2013 by the following roll call vote :


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AYES:

NOES:

ABSENT:

ABSTAIN:

ATTEST:

Daryl Betancur CMCDeputy Cit y Clerk

COUNCIL MEMBERS:

COUNCIL MEMBERS :

COUNCIL MEMB ERS:

COUNCIL MEMBERS:

SIGNED

Jason Burnett MAYOR


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ttachment

CARMELBy the Sea

2013 2017 Information TechnologyStrategic Plan

November 5 2013


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: . : 1i t Message from the CityAdministrator,, -

November 5, 2013

Carmel-by-the-Sea recognizes Information Technology (IT) as a critical component in the delivery ofservices to the publicand , as such, includes the Information Technology Strategic Plan as a key component of the City s Policy Planning andManagement System. I am pleased to present the FY2013-2017 Information Technology Strategic Plan. This Plan willguide the City s acquisition, management and use of information technology for the next five years . It should be noted thatthis is a strategic plan, not a work plan. Annually, an IT Work Plan willbe developed as part of the Annual Operating andBudget development process . Those projects identified later in this document as Year 1 projects are included in theFY2013-2014 Adopted Budget.

IT s quicklybecoming the veh icle of choice for direct deliveryof many City services . Carmel-by-the-Sea has an opportunityto gain recognition as a leader in innovative governance through engaging new IT solutions . This Plan addresses improvingthe efficiencyof City staff while significantlyreducing the City s environmental footprint. Residents and customers of the Citywillbenefit from increased transparency , ease of conducting business with the City and new opportunities for participation incommunitydiscussions and forums.

Initially, the focus willbe on shoring up the existing technology infrastructure through the replacement of aging ha rdware andsoftware followed by the acquisition of new software tools such as a modern financial system and a human res ource system.The goal is to improve the efficiencyof dailyoperations while preparing for new ways to deliverpublic services. At the sametime , we willbegin an upgrade of our web broadcast system used fo r City Council, Planning Commission and other publicmeetings by adding an Agenda Management system that willmake it easier for the public to followand participate more fullyin the legislativeprocess. The availability of information and documents , and the opportunityto be involved willbe morereadily available than ever before . Thus willbegin a new era of transparency from City Hall.

Our challenge now will beto execute on the plans we have made . The City s ultimate goal is to successfully implement thePlan s initiativesin a planned and collaborative manner by followinga ormal, project managemen t methodology, adopting

business process improvements and enhancing publicse rvice through technology.

Resoectfullv.

Jason Stilwell

CityAdministrator


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The City s information technology implementation has fallen behind in recent years . Most business functions either are stillperformed manually or rely on outdated applications that are difficult to support . Access to data is extremely limitedresul ting in time-consuming manual processes to collect and aggregate data for analysis and reporting .

The Cityhas a unique opportunity now to capitalize on new, integrated technologies to streamline daily operations, mprovetransparency and increase responsiveness and flexibility.

The FY2013-2017 Information Technology T) strategic planning process began in March 2013 when Public ConsultingGroup conducted a technical assessment of the City s IT infrastructure. This was followed by a series of interviews withelected officialsand staff. Beginning in April, the City s leaders hip team participated in a series of workshops to define howinformation tec hnology ca n be used to effectivelyand efficientlysupport the City s daily operations, increase transpa rencyand prepare for future demands . Part icipants :

Discussed the current state of the City s technology Defined the to-be state for technology keeping in mind the City s

goals and objectives Developed a vision and mission for the City s IT implementation Identifiedand prioritized initiatives

Subsequently, the draft Plan was presented to the City Council in apublic workshop setting, posted on the City s website and available atthree additional workshops held to receive public comment. Thecollaborative strategic planning process yielded important insight thatled to prioritizing core , back office infrastructure projects ahead of themore exciting web-enabled applications and seNices that havebecome the norm for seNice delivery in many jurisdictions. The latterwill follow the infrastructure upgrades and provide an opportunity for increased civic engagement in the governanceprocess .

This document prese nts the results of the planning process: the City s Vsion for IT, Guiding Principles, identificationofGoals, Strategic Objectives and Initiatives to be addressed over the next five years.

Methodology ApproachThe IT Stra teg ic Plan goals and objectives were developed using the Balanced Scorecard Methodology. The BalancedScorecard is a management system that enables organizations to clarify their vision and strategy and translate them intoaction. It provides feedback around both the internal business processes and external outcomes in order to continuouslyimprove strategic performance and results .

The initiatives outlined on the followingpages are designed to answer the followingquestions from four perspectives :

Customer: What needs to be done to meet cus tomer expectations and ach ieve their business requirements?

Financial How will we effectively use and leverage taxpayer dollars ensuring good value for our technologyexpenditures?


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_;: I:

~ : : ._ Vision, Mission and Goals~ - .

Technology planning is imperative for the City to meet service demands efficiently and effectively while ma intaining aconsistent focus on investment and improvement. The 2013-2017 Information Technology (IT) Strategic Plan provides aframework and roadmap to create alignment with the City s Goals , the Adopted Operating Plan and Budget and departmentalIT needs . Objectives in developing the Plan included:

Establishing a Citywidedirection for ITservices Supporting open government through transparency, accountability, and collaboration Empoweringeveryone by providingaccess to informationtechnology solutions, anytime and anywhere Decreasing the City s environmental footprint

ITVis io nStrategic Objectives

To Achieve the Goals We Will:

Carmel-by-the-Sea will be recognized as a leader where res idents ,businesses, visitors and government connect and work together forthe benefit of the community through innovative and engaging ITsolutions.

Provide a secure. reliable and accessibleinfrastructureIncrease access channels

Provide the information people need and want:when they want itEnable data sharing and exchangeImplement intuitive, easy-to-use applicationsImplement intuitive, easy-to-use collaborationtoolsDevelop an IT funding strategyDevelop an IT sourcing strategy

Leverage publicfprivateand public/publicpartnershipsImplement applications to support routinebusiness needsImplement a performance management systemtied to C ty goals objectivesReduce the time it takes to access services andconduct businessStreamline and integrate business processesand workflowUnderstand custome r business needsPrepare for the future through research anddevelopmentIncrease technical expertise and proficiency

T MissionBy embracing the core standards of quality service, accountability,efficiency and customer orientation, City IT will provide the highestlevel of professional services to its customers through innovativeinformation technology solutions aligned with the City's strategicgoals and objectives.

Goa ls

Residents, businesses , visitors and staff have easy access tothe information and transactions they need at their conven ience(anytime; anyplace ).

IT applications are designed to encourage collaborat ion andcommunication among internal and external users.

Processes and procedures are in place to manage and track ITinvestments to ensure they directly and measurably , supportbusiness priorities, nitiativesand outcome goals.

The City's applications effectively streamline businessprocesses , improve information sharing and enable an outcomebased , accountable approach to service delivery.

City staff are provided tools and training that enable them towork collaboratively to provide internal and external customers


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~ ~ The Plan in a Nutshell

T o day: Departments operate in silos with littledata-sharing and In some cases, no automatedsystems, which pr e vents everyone from seeingthe Big P i c t u ~\

Th e Plan : Implement an Enterprise R es ou r c ePlanning system and associated to o ls to a utomatawof c ow and agg r ega t e data built upon a s ecureand modern e c . h n l a ~ l l n t r a s t r u c t : u r e :

S c~ u r lt y . nd Pr lv aey

:

First Things First

Th e Result : Online Citv Hall \Nhere Informat i o n andapplications become vai lable for the convenienc e tr e s i dents , business and visitors .

O ntlno Co un cil g c n d ~s

Before the C ty can emba rk on implementat ion of initiatives , it must ge t its technological brick and mortar City Hallfunctioning more efficiently. The City s technology is old and no longer serving the City well. The first step inimplementation of the IT Strategic P an is to modernize the current technology infrastructure. This will begin with a modes tNetwork Upgrade to increase capacity and strengthen network security. This will be followed by a Redesig n of the City sWebsite, and the implementation of a new Financial and Payro ll Human Resou rce (HR system to ens ure t he City caneffectivelyand efficiently process financial and HR transactions . At the same time , the City wll begin an Upgrade of theGranicus system , currently used to broadcast City Council and Plann ing Commission mee tings . This expans ion will includethe implementation of an automated Agenda Packet to streamline the creat ion, approval and public pos ting of City Council

d Pl i C i i ti t i l ki th i f ti i t t i d


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._ The Plan at a Glance___

BSC Customer Perspective :

Goal1 : Residents , businesses , visitorsand staff have easy access to the

informationand transactions they needat their convenience (anytime;anyplace).

Goal 2: ITapplications are designed toencourage collaboration andcommunication among internal and

external users.

BSC Financial Perspective :

Goal 3: Processes and procedures arein place to manage and track ITinvestments to ensure they directlyandmeasurably , support business priorities,initiativesand outcome goals.

BSC Internal Process Perspective :Goal 4: The City s applicationseffectivelystreamline businessprocesses , improve information sharingand enable an outcome-based ,accountable approach to servicedelivery.

BSC Learning Growth Perspective:

Goal 5: Citystaff are provided tools andtraining that enable them to workcollaborativelyto provide internal and

t l t th high t lit

Provide a secure, reliable andaccessible infrastructure

Increase access channels Provide the information peopleneed

and want; when they want it

Enable data sharing and exchange Implement intuitive, easy-to-use

applications Implement intu itive, easy-to-use

collaboration tools

Develop an IT funding strategy Develop an ITsourcing strategy Leverage public/p vate and public/public

partnerships

Implement applications to supportroutine business needs

Implemen t a performance managementsystem tied to Citygoals objectives

Reduce the time it takes to accessservices and conduc t business

Streamline and integrate bus ines sprocesses and workflow

Understand cus tomer business needs Prepare for the future through research

and development Increase technical expertise and

proficiency

Online C ty Hall- Increase AccessChannels

Business Continuity DisasterPreparednes s

Technical Architecture IT Security Program

Online City Hall- CitySource CivicEngagement

Online C ty Hall-Web Enterprise Resource Planning

Sys tem - Agenda Managemen tSystem

ITGovernance

Enterprise Resource PlanningSystem - Application Infrastructure

o Business Process Re-engineering

o Financial / Payroll / HRo Public Safety Applicationso F ee t/Facility/Tree/Fue l

Managemento Permittingand Code

Complianceo Contact Managemento Reco rds Man

Online City Hall- Res identBusiness Outreach

Using IT Effectively Program IT Sta ffDevelopment Program


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\

: Initiatives- - - - - - ~

Eight Strategic Initiatives and multiple projects were identified to help close the gap between where the City s informationtechnology implementation is today and where it needs to be in the future. Successfu l execution of these initiatives will helpthe City ach ieve its ITobjectives. Numerous projects fall under these initiatives. The following pages summarize initiatives.

The Vis io n Onlin e ity Ha llThe goal of the Online City Hall is to create an electronic presence wherethe publlic can ind information and conduct business without having tophys ically come to City Hall. Most important it is a place where thecommunity and City government can come together to share informationand discuss important issues . There are five main components of theOnline City Hall initiative:

Website EnhancementCity Source Civic Engageme ntResident I Business Outreach

Increase Access Channels for Service Delivery

Business Process IntegrationThese five lay the foundation which will ultimatelylead to a technology

On l n e o neH Age n d u

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Colfl ' ' ity

~ t >ct: t ~ . . _ f ;~ th We:b

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implementation designed to bring City government and the community closer together through shared forums and greate rtransparency.

Website Enhancemen t is the backbone of Online City Hall providing a new design and supporting structure for the City sweb presence providingboth internal and external services . This includes:

The techn ical infrastructure required to meet the City s online applications needs Utility-likeservices necessary to facilitateelectronic transac tions Links to other reg ional governments and organizations to provide a regional view or res iden ts businesses and

visitors Taking advantage of cloud-based applications that make it easier for the public to receive and share information

with the City Skills transference to City staff to enable the departments to fullyutilize this infrastructure moving forward

Finally it includes the implementation of personalization capabi lity so that stakeho lders can se lect what information they areinte reste d in whether they want to retrieve that information themselves or have it sent to them automatica lly the requency ofwhen they would liketo receive it and how they would like to see it.

ity Source Civic Engagement is the implementation of applications to provide information and se rvices to both internaland external stakeholders via the enhanced website. This includes services such as online business license and buildingpermit applications, the abilityto report problems or make a service reques t via the web and I or mobile devices providingcomments on City Council agenda items prior to the meeting and implementation of a community calendar. The goal is todeploy app lications des igned to enhance civic engagement and to implement applications des igned to recognize andsupport Carmel s unique village characteristics.


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Finally, those business processes affected by this new approach to se rvice prov1s1on will be reviewed to identifyopportunities for Business Process Integration and information sharing to streamline business operations and improvecustomer service. Objectives include:

Provide services bringing people together for the benefit of the community Provide the highest level of services to customers through innovative ITso lutions Streamline processes making it easier for the public to interact with Citygovernment Lowerthe cost of government while improvingservice Improve transparency into City government Present all the wonderful things Carmel-by-the-Sea has to offer to potential residents , businesses and visitors

Enterprise Resource Planning ERP) System the Application InfrastructureThis initiativeis the foundational initiativeof the ITStrategic Plan. The goal is to replace current dispara te, outdated systemswith integrated systems built upon a shared database in order tostreamline and automate work processes and more easily share data.The scope is to define requirements , reengineer business processes ,se lect and implement systems and train staff on effective use of the newtools. Objectives include:

Improve efficiencyof daily business operations Improve data accuracy and ease of reporting Enable internal and external customers to find and access the

data they need to answer questions and make informeddecisions .

The diagram to the right, a depiction of the City's desired ApplicationInfrastructure, contains many components ; some not traditionallyconsidered part of an ERP . Ultimately, these are the systems I modulesthe City envisions as necessary for full realizationof the ITvision. Not allwill berealized during the Plan s five-yearplanning window.

urk r k u: : ~ ~.

_

ERP projects can be simple or complicated depending on the approach . Carme l-by-the-Sea has chosen to followthe lesscomplicated approach by focus ing initiallyon those core functions necessary for the provision of basic City serv ices .Initially, the focus will be on replac ing the City s aging Fina ncial system and implementing a Payroll I Human Resourcesystem . An Agenda Management system and Permitting system willfollow. These willbe implemented as hosted so lutionswith vendors providing support for the new systems rather than buying and/or deve loping City-specific applications. Animportant aspect of these projects willbe business process re -engineering -looking at how the City can streamline bus inessprocesses to take advantage of the new tools. Implementation of these systems will provide the first steps in increasedtransparency by making informationmore readily available to staff and the public.

The FY2013/2014 Capital Plan contains funding to begin implementation of the Fnanc ial Human Resources , Agenda


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Ji

Technical rchitecture

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I 4 ~Q t y E n t r p t t M t f t f ~ r

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Enterprise Technical Architecture is the term used to descr ibe the variouscomponents comprising an organization s IT implementation as illustrated in thediagram to the left. The goal of this initiativeis ensure the City s IT components arealigned with the City s core goals and strategic direction. An upgraded technologyinfrastructure, capable of supporting the applications desc ribed n the Plan will enablethe City to provide services to meet the City s current and future needs.

Objectives include: Develop a scalable and flexibletechnical infrastructure Leverage the City s existing hardware and software resources Develop a unding strategy to ensure the sustainability of the infrastructure Take advantage of newer technologies, such as cloud-enabled applications Develop a replace and refresh strategy

IT Security ProgramResidents and businesses trust the City to safeguard their personal information and to protec t its IT investments . Thisinitiative includes developing a comprehensive informationtechnology security program to ensure the sa fety of sensit ive andconfidential information. Objectives include:

Develop security policies and procedures to protect the City s informationassets regardless of technology platform Implement procedures to mitigate the impact of ITsecurity incidents Develop a securityawareness program Balance security measures with the need to get workdone

Business Continuity and Disaster RecoveryThe Citydepends upon the use of information technologyfor service delivery, especially during times of eme rgency whenspeed and efficiency could affect lives. Working in conjunction with Public Safety, IT bus iness continuity and disasterrecovery plans will be developed based upon City and departmental business needs . An important goal is to balance riskversus cost when making recommendations . Risk measures willbe developed . Objectives include :

Prevent and mitigatethe risks of ITdisastersReduce risk of partial failures

o Minimizepotential of complete system failures Prevent and mitigate the risks of non-IT disasters on IT resources Leverage current and future technology investments Prepare for disasters via scenario deve lopment and drills


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Using IT EffectivelyA highly trained, flexible workforce is essential in achieving the vision set forth in this Plan . This initiative is des igned to

enhance the technology skills of all City employees . The goal is to provide staff with theknowledge and skills needed to effectively utilize the City s technology tools to maximumbenefit. The Using IT Effectively initiativecons ists of developing and implementing an ITtraining program for all City employees. In order to maximize the value of the City sinvestment in IT, City employees must be able to take full advan tage of new au tomatedtools to increase their efficiency and effectiveness . We will accomplish this by trainingemployees in the use of the new tools so that IT investments res ult in productivity andefficiency gainsand by encouraging all employees to identifyways in which tech nology canassist them in day-to-day activities.

Objectives include:

Easy-to-use technologies are implemented to suppo rt business processes Employees understand how to maximize the technology tools provided

IT Staff evelopment ProgramThe scope of this initiative is to identify the skills needed to support the City s IT needs and then develop plans andprograms to enhance, develop and maintain those skillsets.

Objectives include:

Provide the highest qualityservice with a well-trained staff Recruit, train and develop staff to support the City s nformation technology


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. ~: IT Governance\

IT Governance is the framework for how IT decisions and policies aremade, administered and enforced . This framework includes anapprec iation for the critical im portance of personnel , organizations andbusiness processes affected by changing techno logies within a complexand rapidly evolving information centric environment. IT Governance isconcerned about two things:

Ensuring IT investments deliver maximum value to the enterprise

Mitigation of IT risks

The goals of this initiative are to:

Design , implement and institutionalize an IT Governance modelthat will provide guidance on the management of informationtechnology and a ramework formaking timelyIT decisions

Clearly define the process , rules , agreements and standardsappropriate for the City s IT needs

Objectives include :

Ensure IT resources are deployed to deliver maximum value

Ensure appropriate management of IT-related risks

Ensure that IT investments are in alignment with and support theCity s performance management systems, initiatives and theannual budget process

iscal Strategies

As part of the IT Governance initiative, fiscal strategies will be developed.These wll include :

IT funding strategies

IT sourcing strateg ies

These will be approached with a goal of developing and leveraging publicprivate partnersh ips as well as partnerships with regional governmententities.

Gu ding ncip les

The following P rinciples will gu ide ou rdecision-making :

Informa tion technology decision-making willbedriven by the City s business need s andavailable resou rces.

Quality Service, Accountability. Efficiency andCustomer Orientation will be the drivingconsiderations when selecting andimplementing IT solutions .

We will make resource inves tments thatsupport the C ty s long-term vision and strateg icdirection .

We willidentify. measure and track the value ofIT investments and increase accountabilityof ITexpenditures

Strateg 1c partnerships will be estab lishedbetween stake holders and the City so that thebene fits of IT are leverage d to improvecustomer service and maximize the productivityof City employees .

IT will facilitate the development of a businessdnven architecture that ensures departmen tscan effectively communicate with each other.and share and exch ange mformation asappropriate

We will implement security policies andstan dards to protect systems. ne tworks.resources and da ta from loss and unauthorizedaccess . use . modification. destruction. anddisclosure

Secunty will be the respo nsibility of every Cityemp loyee . Employees will be trained so thatthey can prevent secunty incidents fromhappen ing and de tect and mitigate suchincidents when they occur.

We will partne r with neighboring junsdictionsand organizations when possible .

We w ll use open source solutions whenfeasible.


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[ ~ Implementingthe Plan~ ~ \ -

Following are the preliminaryhigh-levelcost estimates for Plan initiatives. Estimated costs are based upon experienceand/or research and the scope of work as envisioned during the planning process. Both a low and high estimate areprovided due to the uncertain nature of estimating at this level of detail. Costs willbe refined each year as part of thebudgeting process and/or when a given project is undertaken.

I Beginningnline City Hall- Increase Access Channels FY13/14

Business Continuityand Disaster Recovery FY14/15Goal

Technical Architecture FY13/14

ITSecurity Program FY13/14

Online CityHall- CitySource CivicEngagement FY14/15

Goal2 Online City Hall- Web FY14/15

ERP - Agenda Management System FY13/14

Goal3 ITGovernance FY13/14

ERP - Business Process Reengineering FY14/15

ERP - Financial/Payroll/ HR Management FY13/14

ERP - Public SafetyApplications FY14/15

Goal4 ER Fleet/Facility/Tree/FuelManagement FY15/16

ERP - Permitting/Code Compliance FY14/15

ERP - Contact Management FY15/16

ERP - Records Management FY15/16

Online CityHall - Resident Business Outreach FY14/15

GoalS Using ITEffectivelyProgram FY13/14

ITStaffDevelopmentProgram FY13/14


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_ ~:. Implementing the Plan.

Implementing the PlanThe Information TechnologyPlan presents an opportunityfor the City to fundamenta y change the way it uses technology todeliver City services. The planning process iden tified five goals and eight associated initiatives to begin to deliver thesecha nges . As these span all departmen ts, successfu l imlemen tation will require a concerted City-wideeffort.

The firststeps in the implementation process include:

Communicating the Plan Communication with Citystaff and the public is key to its success .

Sec uring Support for the Plan Commitment by the City Council and the City's Leadersh ip Team is the singlemost important factor in the successful implemen tation of the Plan.

This is a five-year plan . As such , t is meant to be a iving documentresponsive to changes in priorites and the availab ility of funding.The evergreening process is composed of the followingsteps:

Annually aligningITwith CityGoa ls and Objectives

Developing an Annual IT Budget and Operating Plan

Keeping the Implemen tation Roadmap current Quarterly management reviews with the City's senior

leade rship

Annual Progress Report to the Mayorand City Council

These steps , complemented by implementat ion of projectmanagement best practices , IT Governance and performancemeasurement will ensure the Plan stays relevant and itsimplementation on track.

Measuring Success

f i t c ~ ~ l r o uJt ~ 1 4

It is impossible to accurately predict every challenge and/or opportunity the City will face during the five-year planningwindow. Performance measures will be developed for each initiative and reviewed regularly and the course altered asnece ssary throughout implementation. Success willbe determined by the degree to which:

The City supports open gove rnment: transpa rency, accountability and collaboration

Stakeholders ca n conduct business with the City and access the information they need at their convenience

The City s environmental footprinthas been decreased

Investment decisions are tied to mission impact


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_ mplementation Road mapThe diagram below depicts the Plan s initiativesand projects. The timeline will beevaluated and adjusted over time takinginto consideration available funding staffing dependencies between initiatives and City priorities.

Carmel by the Sea IT Strategic Plan Implementation Roadmap

Goal

Goa 1Easy, Reliable Secure

Access

Goa 2Collaboration andCommunication

Goal3Measurable Outcomes

Goa 4Process Improvement

Goa 5Trained Staff

2013/14 2014/15 2015/16 2016/17 2017/18

1 1

1-4 I13

L 1-2 J

A-1

A-2

[ A-3

rI

Initiatives I Projects

Supporting Goa 11: Online CityHall Access

1 2: Business Continuity13: Technical Architecture14: ITSecurity Program

Supporting Goal 2

A-1: Online C ity Hall - CivicSourceA-2: OnlineCity Hall- WebA3:ERP Agenda Management

Sys tem

Supporting GoalG-1: ITGovernance

Supporting Goa 4Enterprise Resour ce Planning:

E-1 :Business ProcessE-2: FinanceE-3: Payroll / HRE-4: Public SafetyE-5: Fleet/Fac ility/Tree/FuelE6: Permitting/CodeE-7: Contact MgmtE-8: Records Mgmt

Supporting Goal 5T-1 :Using ITEffectivelyT2: IT Staff Deve lopmentT3: Residen t I Bus iness

Outreach

l l


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l ; l Implementation Roadmap- ,,

The diagram below dentifies projects planned to beg in during the first year of the Plan .

Carmel-by-the-Sea IT Strategic Plan Implementat ion Roadmap

The follow ing diagram depicts init iatives and projects planned for Year 1 of the Plan.

Goal1Residents , businesses, visitors and staff have easy

access to the informationand transactions they need attheir convenience anytime; anyplace)

Goal2IT applications are designed to encourage collaborationand communication among internal and external users

Goal3

Processes and procedures are in place to manage andtrack IT investments to ensure they directly and

measurably , support business priorities , initiatives andoutcome goals

Goal4The City s applications effectively streamline businessprocesses, improve informationsharing and enable an

outcome-based , accountable approach to servicedelivery

GoalSCity staff are provided tools and training that enablethem to work collaborativelyto provide internal andexternal customers the highestquality service and

Jan 2014 April2014 July 2014 Oct 2014

Webs ite Redes ign Deployment

Network and Secur ity Upgrades

Hardwa re and Software Updat es

Automated Agenda Management System _ ]

Oran1cus Update

Website Redes ign

Governance

System

Usi ng IT Effectively Us ing IT Effectively

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I - . - . ::::iii: : . _ Carmel-by-the-Sea

.: : :

MayorJason Burnett , Mayor

City CouncilVictoriaBeach

Steve HillyardKen Talmage

Carrie Theis

City dministratorJason Stilwell

Strategic P lan Workshop Part icipantsDeanna Allen, Finance Spec ialist

Janet Bombard, City Librarian

Heidi Burch, Assistant CityAdministrator Cty Clerk

Mike Calhoun Public Safety Director

Sharon Friedrichsen , Public Services Director

Susan Paul Administrative Services Director

Jason Stilwell, City Administrator

Paul Tomasi , Commander

Paul Wood Finance Manager

Mark Wiener, Senior Planner

ttachment


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FY2013 2017InformationTechnology Strategic Plan

Working DocumentNovember 5 2013


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SectionExecutive Summary

IntroductionVision and MissionGoals and ObjectivesStrategic InitiativesImplementation RoadmapInitialEstimated CostMeasuring Our SuccessIT GovernanceAppendices

AppendixParticipants Appendix 8 -Interview Methodology

Appendix C Definitions Appendix D - Projects

ITStrategic Pla n - November 5 2013

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age3

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396568758

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88

9

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Technology planning is imperative for the City to meet service demands efficientlyand effectivelywhile maintaining consistent focus on investment and

improvement.The City s technology implementation has fallen behind in recent years. Mostbusiness functions are either still performed manually or rely on outdatedapplications that are difficultto support.

Access to data is extremely limited resulting in time-consuming manual processesto collect and aggregate data for analysis and reporting.

The City has unique opportunity to capitalize on new, integrated technologies tostreamline daily operations, improve transparency and increase responsivenessand flexibility.

IT Strategic Plan -November 5 2013

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The InformationTechnology strategic planning process began in March 2013, bybringing together the City s leadership team to define how information technology

(IT)can be used to effectivelyand efficientlysupport the City s vision and goals.The collaborative strategic planning process yielded important insight that led toidentifyinga vision and mission, and priority projectand initiatives.

Facilitated by Public Consulting Group, this document presents the resu lts of theplanning process: the City s Vision for IT, the Mission of the ITorganization andidentification of Goals, Strategies and Initiativesto be addressed over the next fiveyears.

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Vision

o Carmel-by-the-Sea willbe recognized as a leader where residents, businesses, visitors and

government connect and work together for the benefit of the community through innovativeand engaging IT solutions.

Mission for City ITOrganization:

By embracing the core standards of quality service, accountability, efficiencyand customerorientation, City IT willprovide the highest level of professional services to its customersthrough innovative information technology solutions aligned with the City s strategic goalsand objectives.


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We willhave reached our vision for information technology when we have achievedthe following results:

Goal 1: Residents, businesses visitors and staff have easy access to the informationand transactions they need at their conven ience (anytime; anyplace) .

Goal 2: IT applications are designed to encourage collaboration and commun icationamong internal and external users.

Goal 3: Processes and procedures are in place to manage and track IT investments toensure they directlyand measurably support business priorities initiatives and outcomegoals.

Goal 4: The City s applications effectively streamlinebusiness processes improveinformation sharing and enable an outcome-based accountable approach to servicedelivery.

Goa l 5: City staff are provided tools and training that enable them to work collaborativelyto provide internal and external customers the highest quality service and support.

IT Strateg ic Pla November 5 2013

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The followingGuiding Principles willguide our decision-making:

Information technology decision-making willbe driven by the City s business needs and

available resources. Quality Service, Accountability, Efficiencyand Customer Orientation willbe the driving

considerations when selecting and implementing IT solutions. We will makeresource investments that support the City s long-term vision and

strategic direction. We willidentify, measure and track the value of IT investments and increase

accountabilityof IT expenditures. Strategic partnerships willbe established between stakeholders and the City so that the

benefits of IT are leveraged to improve customer service and maximize the productivity

of City employees. ITwillfacilitate the development of a business driven architecture that ensures

departments can effectivelycommunicate with each other, and share and exchangeinformation as appropriate.

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We will implementsecurity policies and standards to protect systems networksresources and data from loss and unauthorized access use modification destructionand disclosure.

Security willbe the responsibility ofevery City employee. Employees willbe trained sothat they can prevent security incidents from happening and detect and mitigate suchincidents when they occur.

We will partnerwith neighboring jurisdictionsand organizations when possible.

We willuse open source solutions when feasible. We willuse integrated applications across departments to facilitate data sharing and

minimize costs. We willmove applications to the cloud when it makes sense to do so. We willbuy rent rather than build.


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Eight strategic IT initiativeshave been identifiedwhich are comprised of multipleprojects to move the City forward in achieving its goals and objectives. The focus

initiallyis on shoring up the existing technology infrastructure through thereplacement of aging hardware and software. This includes:

A modest Network Upgrade to increase capacity and strengthen network security.

Redesign of the City s Website.

Implementation of a new Financial and Payroll Human Resource (HR) system. An Upgrade of the Granicus system, currently used to broadcast City Counciland

Planning Commission meetings.

Implementation of automated Agenda Packet to streamline the creation, approval andposting of City Council Planning Commission and other public meeting materials.

These lay the foundation which willultimately lead to a technology implementationdesigned to bring City government and the community closer together throughshared forums and greater transparency.

ITStrategic Plan- November 5 2013

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0 This graphic

represents thetentative timelinefor implementingkey initiatives.

0 It willbe adjustedover time takinginto considerationavailable funding staff dependencies

between initiativesand City priorities.

Goa l 2013 / 14 2014 /16 2016 /1 6 2016 / 17 2 017 18

11Goal 1

Easy Reli a ble Se cur e I ~ ~ IA ccess 1 14 J

1 12- J

A 1

Goa lo a b o n ~t o nand r== A2 ICommunica t ion

I A I

Goa iJMeasurab le Ou tco m es @ ]

Gol4P rocess Impr ov ement

I e.a ~ ~ - j ... Ir - 1

@ I

GoISTraine d S ta ff 1 T 2 I

I T 3 I

IT Strategic Plan - November 5 2 13

Page 1 3

c .. I

T 1

Ini t iat iv es I P r o jec ts

S upporting Go 11: Online City Hall - Access

12 : Business Continuity3: Technical Architecture

1 4: IT Security Progra m

Sup p orting Go al 2A 1: Online City Hall - C ivic

Sou rceA 2: Online City Hall - WebA-J:ERP Agenda Management

System

Supporting Goa/ 3G 1: IT Go vernance

Supporting Go a / 4Enterp rise Resou rce Planni n g:

E-1: Bu sin ess ProcessE-2 : Fin a nceEJ : Payroll HRE-4 : Public SafetyE-5: Fleot/FocilltyiTrooiFuelE-6: P o m ~ i t t i n g / C o d oE-7: Cont act MgmtE-8: Rocordo Mgmt

Supporting Goal 5T 1 Us ing IT Effecti velyT 2 : IT St aff Deve lopmen tT- 3 : R eside n t I Business

Out re ach


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: This graphic

identifies projectsplanned to beg induring the firstyear of the Plan .

The follow ing diagram dep icts init iatives and projects planned for Year 1 o f the Plan .

Go al1Resid e nts businesse s vis itor s and s taff have easy

acce ss to the i nform ation and t ranu ctions they n eed atthe ir co n ve nienc e ( anyt ime ; a nyplace )

G oal2IT ap pli cat ions a re dn lgned to en co urage collabo rat ionan d communicat ion among Internal and externa l us ers

Goal 3Pr ocesses an d proce du res are In p lac e to manage a nd

tr ack IT Inves tmen ts to en sur e they dire ctly andmeasu ra bly, su pport bus iness prlor lt ies , ln ltiatlve s and

outcome go als

Go al 4The City s app lications effect ively strea mline bu s inessproc e sses improv e infonnation shari n g and enable an

outcomeb a se d accountab le app ro a ch to se rvicedel ivery

Go al SCity sta ff are provid ed tool s and tr aining th at en ablethe m to work collab orat ively to p rovide inte rn al andex terna l c us tomers the highes t qu a lity serv ice an d

su p port

IT Strategic P an - November 5, 2 13

Page 14

Jan 2 14 A p r i l 2 0 1 4 J ul y 2 0 1 4 Oc t 2 14

We b s ite R e d e s ign eplo ym e nt

u l e l l t ct da an a g emen t ys te m

y s . m

U s in g IT E ff e c tiv e ly U si n g IT E ff e cti v ely


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o Followingare the preliminaryhigh level cost estimates for planned initiatives

Estimated costs are based upon experience and/or resea rch and the scope of work as

envisioned during the planning process .

Both a low and high estimate are provided due to the uncertain nature of estimating atthis level of detail

Costs will be refined each year as part of the budgeting process and/or when a givenproject is undertaken .

Legend

0 - 25,000

25,000 - 50 ,00050,000 - 75,000

75 ,000 - 100,000

> 100,000

IT Strategic Plan - November 5 2013

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2 0 7

Business Continuity Disaster Recovery

TechnicalArchitecture

IT SecurityProgram

FY14 15

FY13 14 II FY13 14 I

ITStrategic Plan - November5, 2013

Page 16

I

igh

I

egend

0 - 25,000

25,000 - 50,000

50,000 - 75,000

75,000- 100,000

> 100,000


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One-TimeCostEstmated Costs

Timeframe Low High

Goal2: ITapplicationsare designed to encourage collaborationand communicationamonginternaland external users

OnlineCityHall-CitySourceCivicEngagement WebEOCDiscussionForums FY14/15

OnlineCityHall-CityIntranetGISProgramERP-

FY14/15FY13/14

ITStrategic Plan - November5, 2013

Page 17

AnnualRecurringCost

Low High

Legend

0- 25 ,000

25,000- 50,000

50,000- 75,000

75,000- 100,000

> 100,000


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Low High m limlilGoal 3: Processes and procedures are in place to manageand track IT investments to ensure they directlyand measurably support business priorities initiativesand outcome oals

[ ITGovernance -] FY13/14 l

IT Strateg ic Plan - November 5 20 3

Page 8

Legend

0- 25 ,000

25,000- 50 ,000

50,000- 75,00075 ,000- 100,000

> 100,000


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ifli i rnltluM High rr:l l:ll High

Goal4: The City s applications effectively streamline business processes , improve information sharing and enable an outcome -based , accountable approach toservice delive

B n-ocess Reenarneennn FY14/15

ERP- Financiai/HRManagement FY13/14

ERP- PublicSafetv Aoolications I FY13/14

ent I FY15/16

ERP- Perm ittina/Code Comoliance I FY14/15

ERP - Contact Mana gement I FY14/15ERP - Records Manaaem ent I FY15/16

Legend

0- 25 ,000

25,000- 50,000

50,000 - 75,000ITStrategic Plan- November5 2013 I 75,000 - 100,000

Page 19 > 100,000


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FY 4 / 5

FY 4 / 5FY 3 / 4

IT Strategic Plan- November 5 2 13

Page 2

egend

0- 25,000

25,000 - 50,000

50 ,000- 75,000

75,000- 100,000 ,,

> 100,000


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It is impossible to accurately predict every challenge and /or opportunity the Citywillface during the five-year planning window. We willconduct formal and informal

surveys regularly to measure our performance and alter course as necessary overthe next five years. We will knowwe have successfully implemented this planwhen our internal (employees, City Council members) and external (residents,businesses, visitors) stakeholders tell us:

The Citysupports

opengovernment: transparency

accountability

andcollaboration;

They can conduct business with the City and access the information they need at theirconven ence;

The City s environmental footprinthas been decreased ; and

Investment decisions are tied to mission impact.

IT Strategic Plan o vember 5 2013

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The City s technology implementationhas fallen behind in recent years. In March2013, Public Consulting Group (PCG) was retained to conduct a technical

assessment of the City s information technology implementationand developan

ITStrategic Plan to guide the City s IT investments for the next five years.

PCG followeda structured approach which included documentation review, onsiteinspection, a technical assessment, interviews and workshops.

18 people were interviewed.10 City staff participated in workshops.

A summary of the Technical Assessment follows.

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The condition of Carmel s IT infrastructure and applications has grown organicallyover several years.

Configurations, policiesand operating procedures are large ly un-documented .

The IT security posture does not appear to be in alignment with City priorities orindustry standards.

The infrastructure is not prepared to recover from a disastrous event.

The physical infrastructure is somewhat disorderly and includes retired cables andhardware intermingled with production equipment.

The lack of documented configurations policies and operating processes ; the

questionable security posture; the level of disaster preparedness; and the physicalcondition of the infrastructure present a risk to maintainabilityand ava ilabilityof theCity s technology platform.

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I. )

Ci n Q

E

z

l

N

Q Olro

a

0:


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Met with Executive leadership Identified project goals

Established preliminary project scheduleReviewed relevant background material

Budgets Plans

Policies Network diagrams City s website

Conducted interviews with elected officials, executives

and staff 18 People were interviewed


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We reviewed the City s current technology implementation:

Physical inspection

Documentation review

Interviews with technical and non-technical staff

Recommendations for immediate and longer-termimprovements were identified

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Developed the vision for the use of technology in the City Analyzed data and key findings

Drafted ITVision and Mission Statements Drafted Goals and Operating Principles

Conducted Workshop 1 Reviewed and discussed results of data gathering

Reviewed and discussed draft Vision Mission Goals andOperating Principles

Conducted Workshop 2 Developed Strategic Objectives for implementing each goal Identified Initiatives Projects

Conducted Workshop 3 Prioritized Initiatives1 City staff participated in the workshops

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Developed Implementation Roadmap

Created the InformationTechnology Strategic Plan WorkingDocument

Presented the Draft Plan to the City Council for comment

Posted the Draft Plan on the City s Website for Comment

Held Three Workshops to Receive Public CommentFinalized the Plan

Provided City withProject LibraryDocuments


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Vision

o Carmel-by-the-Sea willbe recognized as a leader where residents, businesses, visitors and

government connect and work together for the benefit of the community through innovativeand engaging IT solutions.

Mission for City ITOrganization:

o By embracing the core standards of qualityservice accountability, efficiencyand customerorientation, City ITwill providethe highest level of professional services to its customersthrough innovative information technology solutionsaligned with the City s strategic goalsand objectives.


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We developed the Strategic Plan goals and objectives using the Balanced ScorecardMethodology.

The Balanced Scorecard is a management system that enables organizations to clarify theirvision and strategy and translate them into action .

The Balanced Scorecard views the organization from four perspectives

Customer

o Financialo Internal Process and

o Learning and Growth.

It provides feedback around both the internal business processes and external outcomes inorder to continuously improve strategic performance and results .

Five goals were agreed upon .


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Financial Perspective

{I I I

Ob j e ct ive s Measures

Business Process Perspective

Strategic goalsIThe Vision fo r the

Ci t y 's T e chnolog y

Obj ec t ive s Me a s ur e s

-.

I is ..

l )_Learning & Growth Perspective

Whitt wt 1 ~ do to ensurf organ1ziJt tonperformaflc lm prov,_m,.flt , cllaflge ;tfld

l ~ a r n m g

Strategic goals

Ob je ctiv es Me as u res

\WIYt needs to e done to m t custom ere xpKflltlorls and achieve th e ir business

requl . . . . .enr.7

Strategic goals

Obje c ti ves Me asures

L.____.J

J Balanced Scorecard Institute/\ d pt e:d f1o m th e Oa lan c ed S c o rc GJ r d b y Ro be r tS . K a p l ~ nan d Da v e P . N o r t on . Har v, r d Ousrnc s 'SGhoo l Pr es-s. 19 9 6.

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We willhave reached our vision for information technologywhen we have achievedthe followingresults:

Goal 1: Residents, businesses , visitors and staff have easy access to the informationand transactions they need at their convenience anytime; anyplace).

Goal 2: IT applications are designed to encourage collaboration and communicationamong internal and external users.

Goal 3: Processes and procedures are in place to manage and track IT investments toensure they directlyand measurably , support business priorities, initiatives and outcomegoals.

Goal 4: The City s applications effectively streamline bus iness processes, improveinformation sharing and enable an outcome-based , accountable approach to service

delivery. Goal 5: City staff are provided tools and training that enable them to work collaboratively

to provide internal and external customers the highest qualityservice and support.

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Sixteen strategic objectives designed to turn the goals into realityand achieve thevision were identified. Collectively, these objectives describe how the City s ITorganizations willachieve the City s informationtechnology goals.Each objective on the followingpages is identified as supporting one of the fourBalanced Scorecard perspectives: Customer, Financial, Internal Process orLearning and Growth and aligned with one of the five goals.

IT Strate gic Plan - November 5 , 2013

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To Achieve the Goals We Will: Provide a secure , reliable and accessible infrastructure Increase access channels

Provide the informationpeople need and want; when they want it Enable data sharing and exchange Implement intuitive easy -to-use applications Implement intuitive easy-to-use collaboration tools Develop an IT funding strategy

Develop an IT sourcing strategy Leverage public/privateand public/publicpartnerships Implement applications to support routine business needs Implement a performance management system tied to City goals objectives Reduce the time it takes to access services and conduct bus iness

Streamline and integrate business processes and workflow Understand customer business needs Prepare for the future through research and development Increase techn ical expertise and proficiency

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Legend

Goa l 1

Res dena buai'n ss n

. v isitors

and staff heve u y cc n to thlnform Uon a nd r ~ t t ~ s o n

th y nHd t h ir convenlnc onytlmo ; onyptac o

GoalSCity staft' are prov ided tools andtra ining that enable them to work

conabol llt tve ty toprovid

eInte rnal and ext emal customersthe highest qualtty servic e and

s upport

Goal

Goal2

IT Apptk:at lons are des igned toen c ourag e c o l b o n ~ t t o nand

commun tcet ton amo ng internaland eld e mal users

Goal3Processes and pro ce dures are In

place to manage and trac k IT

tnveatments to ensure the ydlrectty and meaau ra bly, supportbu s iness p rtortt l l l nttla tlve s

and outcome goela

he C tty s app Hcatio n s etfe cttvelyst ream tlne bu si ness pro ce saes ,

Impro ve Informat ion shanng and 14 ..

enablean

outcome..ba ae d.a cc ountable approach to s ervic edelivery

IT Strategic Plan- November 5, 2013

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8 Strategic Initiativescomprised of multipleprojects were identified

This section begins with a summary diagram of goals objectives and initiatives. Itis followedby narrative for key initiatives.

IT Strategic Plan Novembe r 5 2013

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2 3 2

Online City Half- Web , Soe lalMed1 a

IT Stan ~ p m e n t

PrDtram

Leg end

Oool1Residents, u ~ n visitorsnd statr .,..,. ~ Y n o lh

Information M d trwt see rlonth ty n hJr conven/tnc

a n ~ o n y p la c o }

Goal I

Onl 1 tt City Ha ...City Sou rct

Ooal2ITApplfcaflotla . . ha l gn f l l o

tneour.g eoUborflon ttndcommunleffon among ntwnl t /

and eJtfemal u s . .

Ooal3

CJ y t W f _ . . p rov l d ool1 ndfl alnln9 .. Htl lb l th .m ro w w t

Processn . nd procedures . . .plee to maneg t t l h d TInv es tments to . . . . hy

dlr.crJy nd m urably suppottbus iness prlorlries . lnlfJtlves

. nd outcom. goals

But 1na u Proc u Re . gtnn tln9

coUabontlvf ly to pi OVIdeInternal and emtnal c u s t a . .ftl hlgiNst qu.Jity s . w l n and

IUppOff

Ooll41M City s applications effKflvelystnwnllnt bu l ln ess proc.sse s

lmplovllnfonMtJon h nntl and. blan outcome-bal ld aecountebl epproch to a- rv in

de l lv ry

Document a n ~ t m f l \ tS ystam

ITStrategic Plan - November 5 2013

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PubMc Sa ft ty Services

FIH tl Fac:JIIty / T r F u~a n~ l mt t Sys.tt m


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Onlln City Hall - Web; S odaM . o

Legen d

On l ln City Ha n -City Sou rc

Gooll GooUR e ~ f n t s busitMsae vf.Jfonnd atafr t v a s yK c t U to lh

r r r m ~ ~ t o nMd frwnue lfonathey need at th W e:onvnlnc

IT Appllcetlona . . . dea l pNd oencowage e:ollabontlon and

cotnmuttlcaflon among nt Hrtal

11nyf/mo ; onyploco}

OooUCity . _ . . p n w ld ed fool and

. . . IMt ena ble...,. to worle:ollebonllv.,y o p r ov ff t

lnt mal and extwn"' e:uetom.r1the,.,,.,.., quality .. mee end

eupprxt

Docu nMnt M.nagerMnt ~ t m

OooUThe CJ Y eppiJcttJons etfectltlelya hamlhte u ln proce aae a,

lmptweltrlomvllon andIINb/e . utcome-based.ae:e:ountable approach to ee M ce

dollvory

IT Strategic Plan -N ovembe r 5 2 13

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M d extemal unrs

Pubic Safety S eM ces


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Today ; Departments operate In si los with l i t t ledata-sharing and in some cases , no automatedsystems, which prevents everyone f rom seeingthe "Big Picture".

Library

- lanning 8t Bui ld ing

Public Safety

j f = P u b l i c S e r v l I