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5 Com ence c are
4 Manag e servic e re
ferr
als
8 C
lient
and
org
anis
ational
man
agem
ent
1 Becoming an approved
provider of aged care
2 Being allocated residential
aged care places
9 Reviewing and reporting
Reviewing and reporting
Ong
oing
Adm
inis
tratio
n
Claiming
Getting Started
Providing a Service
3 Acc
ssingand
settingup
the M
y Aged Care
ProviderPortal
7 Acto ing
anACFI notif
n ic ation
6 Es tablishing c laiming
i
11 Complete relevant application forms - new applicant - existing approved provider
91 Submit an annual Aged Care Financial 12 Receive decision letter from the Report (ACFR) (including the Annual Department of Health (Health) Prudential Compliance Statement) and 13 Complete the My Aged Care Organisation General Purpose Financial Report (GPFR) Administration Form
14 Receive confirmation that your services have been set up in the National Approved Provider System (receive NAPS ID)
15 Seek accreditation from the Australian 92 Participate in re-accreditation audits Aged Care Quality Agency
81 Update details - maintain service information - notify Health of changes including 16 Register for claiming of
organisational structure ABN or address 21 Apply for new places in an Aged Caresubsidies through the Department of Human Allocation Round (ACAR)
82 Process a client changing providers Services (DHS) 22 Receive a transfer of existing places
83 Transfer aged care places fromto another provider 23 Operationalise provisionally allocated
places84 Apply for capital grant funding from the
- submit progress reportsRural Regional and Other Special Needs - apply for extensionsBuilding Fund
- apply for places to take effect 85 Combine services
Residential Care 31 Request authenticated access 71 Receive notification from Health of an upcoming
ACFI review (phone call and provider portal 32 Set up and configure the providernotification) portal at theMy Aged Care72 Submit additional ACFI supporting documentation - organisation levelProvider Journey(if requested) - outlet level
73 Receive notification of review decision through - service item level provider portal 33 Create and edit staff details
34 Set up preferences for managing74 Request an ACFI reconsideration (where appropriate) tasks and notifications
41 Team Leader receives views and61 Register a new care recipient (within 28 days actions referralof care commencement) with DHS by
- submitting an Aged Care Entry Record - accept (ACER) through online claiming - accept to wait list
- scanningemailing completed form - reject - revoke after acceptance62 Appraise a clientrsquos need for care -42 Manage wait lists Aged Care Funding Instrument (within
63 Submit a monthly claim for payment
28 days of care commencement)51 Offer client a Resident Agreement
64 Apply for additional supplement funding (if applicable)
Residential Care Version 10 February 2018
e
(AuskeyVANguard)
43 Process a new residentrsquos application
44 Add client service information52 Enter into an Accommodation 45 Provide client with advice on agedAgreement with the client (within
care home fees28 days of care commencement)
53 Admit client and set up their care plan
54 Request a review of a clientrsquos Support Plan
m
Note that although this wheel is reviewed regularly the information provided is not exhaustive and all approved residential care providers should refer to the Aged Care Act 1997 for guidance on their responsibilities