61
Annual Maintenance Contract & Facility Management Service for Computer Hardware, Software and peripherals at RBI Patna 2020-21 Page | 1 RESERVE BANK OF INDIA Department of Information Technology Patna Tender Document for Annual Maintenance Contract & Facility Management Service for Computer Hardware, Software and Peripherals at RBI Patna Period of Contract 01.10.2020 to 31.03.2021 Through E-Tendering Process Last Date of Submission: August 14, 2020

RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

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Page 1: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 1

RESERVE BANK OF INDIA

Department of Information Technology Patna

Tender Document for

Annual Maintenance Contract

amp

Facility Management Service

for Computer Hardware Software and Peripherals at

RBI Patna

Period of Contract

01102020 to 31032021

Through E-Tendering Process

Last Date of Submission August 14 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 2

TABLE OF CONTENTS TENDER NOTICE Introduction Schedule of Tender and Disclaimer 3-5 Important Instructions Regarding E-tender helliphelliphelliphellip 6-8 PART A Scope of the Work 9-11 PART B Eligibility Criteria helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 12-14 PART C Terms and Conditions helliphelliphelliphelliphelliphelliphellip 15-28 PART D Submission of bids helliphelliphelliphelliphelliphelliphelliphelliphellip 29-31 PART E Evaluation of Bids hellip 32-33 Details of Annexures helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip34-36 PART I- TECHNICAL BIDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip37-58 PART II- PRICEFINANCIAL BIDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip59-61

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 3

RESERVE BANK OF INDIA Department of Information Technology

South Gandhi Maidan Patna-800001

Tender Notice

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at RBI Patna through e-tendering process Reserve Bank of India Patna invites online tenders for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals from the firms which are engaged in providing Maintenance Services for Computer Hardware Software and IT Peripherals The tender document is available on RBI website httpswwwrbiorginScriptsBS_ViewTendersaspx and at httpsMstcecommercecomeprochomerbi The vendors intending to bid for the above tender may submit their bids online The schedule of tender is as follows

SCHEDULE OF TENDER (SOT)

a Name of Work Tender for Annual Maintenance Contract

(AMC) amp Facility Management Service (FMS)

for Computer Hardware Software and

Peripherals

b e-Tender No To be generated on the MSTC portal

c Mode of Tender e-Procurement System (Online Part I- Techno-commercial Bid and Part II- Price Bid through httpsmstcecommercecomeprochomerbi)

d Date of NIT (Notice Inviting Tender)

available for parties to download

July 14 2020 from 1200 Hrs onwards

e (i) Estimated Cost of Work (ii) Earnest Money Deposit (EMD)

₹20 Lakh ₹40000- (Rupees forty thousand only) deposited through NEFT in favour of Reserve

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 4

(iii) Transaction Fee- Important Note Please note that vendors will have the access to online e-tender only after receipt of Transaction fee by NEFT in favour of MSTC Limited Kolkata

Bank of India Ac No 186003001 IFS Code RBIS0PTPA01 (5th amp10th digit is zero) However all MSErsquos participating in tendering process are exempted from payment of Earnest Money Deposit The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI To be paid through MSTC Payment GatewayNEFTRTGS in favour of MSTC Limited or as advised by Ms MSTC Ltd

f Date Time amp Venue of Pre-Bid Meeting Offline July 24 2020 at 1515 Hrs Tender opening room 1st Floor Reserve Bank of India South Gandhi Maidan Patna-800001 (Venue medium of meeting may likely to be changed)

g Last date of submission of EMD through NEFT

On or before August 14 2020 1400 Hrs

h Date of starting of e-tender for submission of online Techno-commercial Bid and Price-Bid at httpswwwmstcecommercecomeprochomerbi

July 14 2020 from 1200 Hrs onwards

i Last Date and Time for submission of e-

Tender

August 14 2020 1400 Hrs

j Date amp time of opening of Part-I (ie Techno-Commercial Bid) Part-II Price Bid Date of opening of Part II ie price bid shall be informed Separately

August 14 2020 1500 Hrs

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 5

DISCLAIMER

Reserve Bank of India Department of Information Technology Cell Patna has prepared this document to give background information on the project to the interested parties While Reserve Bank of India has taken due care in the preparation of the information contained herein and believe it to be accurate neither Reserve Bank of India nor any of its authorities or agencies nor any of their respective officers employees agents or advisors give any warranty or make any representations express or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it The information is not intended to be exhaustive Interested parties are required to make their own inquiries and respondents will be required to confirm in writing that they have done so and they do not rely only on the information provided by RBI in submitting the Tender The information is provided on the basis that it is nonndashbinding on Reserve Bank of India or any of its authorities or agencies or any of their respective officers employees agents or advisors Reserve Bank of India reserves the right not to proceed with the proposed tender or to change the configuration of the Project to alter the time table reflected in this document or to change the process or procedure to be applied It also reserves the right to decline to discuss the matter further with any party expressing interest The Bank is not bound to accept the lowest tender and reserves the right to accept either in full or in part any tender The Bank also reserves the right to reject all the tenders without assigning any reason thereof Any amendments corrigendum to the tender if any issued in future will only be notified on the RBI Website and MSTC website This tender document is neither an offer letter nor a legal contract but an invitation for the proposal No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer The tenderer irrespective of its participation in the tender process shall treat the details of the tender documents as secret and confidential at all times Further RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender Devesh Lal Regional Director (Bihar)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 2: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 2

TABLE OF CONTENTS TENDER NOTICE Introduction Schedule of Tender and Disclaimer 3-5 Important Instructions Regarding E-tender helliphelliphelliphellip 6-8 PART A Scope of the Work 9-11 PART B Eligibility Criteria helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 12-14 PART C Terms and Conditions helliphelliphelliphelliphelliphelliphellip 15-28 PART D Submission of bids helliphelliphelliphelliphelliphelliphelliphelliphellip 29-31 PART E Evaluation of Bids hellip 32-33 Details of Annexures helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip34-36 PART I- TECHNICAL BIDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip37-58 PART II- PRICEFINANCIAL BIDhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip59-61

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 3

RESERVE BANK OF INDIA Department of Information Technology

South Gandhi Maidan Patna-800001

Tender Notice

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at RBI Patna through e-tendering process Reserve Bank of India Patna invites online tenders for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals from the firms which are engaged in providing Maintenance Services for Computer Hardware Software and IT Peripherals The tender document is available on RBI website httpswwwrbiorginScriptsBS_ViewTendersaspx and at httpsMstcecommercecomeprochomerbi The vendors intending to bid for the above tender may submit their bids online The schedule of tender is as follows

SCHEDULE OF TENDER (SOT)

a Name of Work Tender for Annual Maintenance Contract

(AMC) amp Facility Management Service (FMS)

for Computer Hardware Software and

Peripherals

b e-Tender No To be generated on the MSTC portal

c Mode of Tender e-Procurement System (Online Part I- Techno-commercial Bid and Part II- Price Bid through httpsmstcecommercecomeprochomerbi)

d Date of NIT (Notice Inviting Tender)

available for parties to download

July 14 2020 from 1200 Hrs onwards

e (i) Estimated Cost of Work (ii) Earnest Money Deposit (EMD)

₹20 Lakh ₹40000- (Rupees forty thousand only) deposited through NEFT in favour of Reserve

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 4

(iii) Transaction Fee- Important Note Please note that vendors will have the access to online e-tender only after receipt of Transaction fee by NEFT in favour of MSTC Limited Kolkata

Bank of India Ac No 186003001 IFS Code RBIS0PTPA01 (5th amp10th digit is zero) However all MSErsquos participating in tendering process are exempted from payment of Earnest Money Deposit The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI To be paid through MSTC Payment GatewayNEFTRTGS in favour of MSTC Limited or as advised by Ms MSTC Ltd

f Date Time amp Venue of Pre-Bid Meeting Offline July 24 2020 at 1515 Hrs Tender opening room 1st Floor Reserve Bank of India South Gandhi Maidan Patna-800001 (Venue medium of meeting may likely to be changed)

g Last date of submission of EMD through NEFT

On or before August 14 2020 1400 Hrs

h Date of starting of e-tender for submission of online Techno-commercial Bid and Price-Bid at httpswwwmstcecommercecomeprochomerbi

July 14 2020 from 1200 Hrs onwards

i Last Date and Time for submission of e-

Tender

August 14 2020 1400 Hrs

j Date amp time of opening of Part-I (ie Techno-Commercial Bid) Part-II Price Bid Date of opening of Part II ie price bid shall be informed Separately

August 14 2020 1500 Hrs

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 5

DISCLAIMER

Reserve Bank of India Department of Information Technology Cell Patna has prepared this document to give background information on the project to the interested parties While Reserve Bank of India has taken due care in the preparation of the information contained herein and believe it to be accurate neither Reserve Bank of India nor any of its authorities or agencies nor any of their respective officers employees agents or advisors give any warranty or make any representations express or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it The information is not intended to be exhaustive Interested parties are required to make their own inquiries and respondents will be required to confirm in writing that they have done so and they do not rely only on the information provided by RBI in submitting the Tender The information is provided on the basis that it is nonndashbinding on Reserve Bank of India or any of its authorities or agencies or any of their respective officers employees agents or advisors Reserve Bank of India reserves the right not to proceed with the proposed tender or to change the configuration of the Project to alter the time table reflected in this document or to change the process or procedure to be applied It also reserves the right to decline to discuss the matter further with any party expressing interest The Bank is not bound to accept the lowest tender and reserves the right to accept either in full or in part any tender The Bank also reserves the right to reject all the tenders without assigning any reason thereof Any amendments corrigendum to the tender if any issued in future will only be notified on the RBI Website and MSTC website This tender document is neither an offer letter nor a legal contract but an invitation for the proposal No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer The tenderer irrespective of its participation in the tender process shall treat the details of the tender documents as secret and confidential at all times Further RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender Devesh Lal Regional Director (Bihar)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

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Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 3: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 3

RESERVE BANK OF INDIA Department of Information Technology

South Gandhi Maidan Patna-800001

Tender Notice

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at RBI Patna through e-tendering process Reserve Bank of India Patna invites online tenders for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals from the firms which are engaged in providing Maintenance Services for Computer Hardware Software and IT Peripherals The tender document is available on RBI website httpswwwrbiorginScriptsBS_ViewTendersaspx and at httpsMstcecommercecomeprochomerbi The vendors intending to bid for the above tender may submit their bids online The schedule of tender is as follows

SCHEDULE OF TENDER (SOT)

a Name of Work Tender for Annual Maintenance Contract

(AMC) amp Facility Management Service (FMS)

for Computer Hardware Software and

Peripherals

b e-Tender No To be generated on the MSTC portal

c Mode of Tender e-Procurement System (Online Part I- Techno-commercial Bid and Part II- Price Bid through httpsmstcecommercecomeprochomerbi)

d Date of NIT (Notice Inviting Tender)

available for parties to download

July 14 2020 from 1200 Hrs onwards

e (i) Estimated Cost of Work (ii) Earnest Money Deposit (EMD)

₹20 Lakh ₹40000- (Rupees forty thousand only) deposited through NEFT in favour of Reserve

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 4

(iii) Transaction Fee- Important Note Please note that vendors will have the access to online e-tender only after receipt of Transaction fee by NEFT in favour of MSTC Limited Kolkata

Bank of India Ac No 186003001 IFS Code RBIS0PTPA01 (5th amp10th digit is zero) However all MSErsquos participating in tendering process are exempted from payment of Earnest Money Deposit The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI To be paid through MSTC Payment GatewayNEFTRTGS in favour of MSTC Limited or as advised by Ms MSTC Ltd

f Date Time amp Venue of Pre-Bid Meeting Offline July 24 2020 at 1515 Hrs Tender opening room 1st Floor Reserve Bank of India South Gandhi Maidan Patna-800001 (Venue medium of meeting may likely to be changed)

g Last date of submission of EMD through NEFT

On or before August 14 2020 1400 Hrs

h Date of starting of e-tender for submission of online Techno-commercial Bid and Price-Bid at httpswwwmstcecommercecomeprochomerbi

July 14 2020 from 1200 Hrs onwards

i Last Date and Time for submission of e-

Tender

August 14 2020 1400 Hrs

j Date amp time of opening of Part-I (ie Techno-Commercial Bid) Part-II Price Bid Date of opening of Part II ie price bid shall be informed Separately

August 14 2020 1500 Hrs

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 5

DISCLAIMER

Reserve Bank of India Department of Information Technology Cell Patna has prepared this document to give background information on the project to the interested parties While Reserve Bank of India has taken due care in the preparation of the information contained herein and believe it to be accurate neither Reserve Bank of India nor any of its authorities or agencies nor any of their respective officers employees agents or advisors give any warranty or make any representations express or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it The information is not intended to be exhaustive Interested parties are required to make their own inquiries and respondents will be required to confirm in writing that they have done so and they do not rely only on the information provided by RBI in submitting the Tender The information is provided on the basis that it is nonndashbinding on Reserve Bank of India or any of its authorities or agencies or any of their respective officers employees agents or advisors Reserve Bank of India reserves the right not to proceed with the proposed tender or to change the configuration of the Project to alter the time table reflected in this document or to change the process or procedure to be applied It also reserves the right to decline to discuss the matter further with any party expressing interest The Bank is not bound to accept the lowest tender and reserves the right to accept either in full or in part any tender The Bank also reserves the right to reject all the tenders without assigning any reason thereof Any amendments corrigendum to the tender if any issued in future will only be notified on the RBI Website and MSTC website This tender document is neither an offer letter nor a legal contract but an invitation for the proposal No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer The tenderer irrespective of its participation in the tender process shall treat the details of the tender documents as secret and confidential at all times Further RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender Devesh Lal Regional Director (Bihar)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

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Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 4: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 4

(iii) Transaction Fee- Important Note Please note that vendors will have the access to online e-tender only after receipt of Transaction fee by NEFT in favour of MSTC Limited Kolkata

Bank of India Ac No 186003001 IFS Code RBIS0PTPA01 (5th amp10th digit is zero) However all MSErsquos participating in tendering process are exempted from payment of Earnest Money Deposit The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI To be paid through MSTC Payment GatewayNEFTRTGS in favour of MSTC Limited or as advised by Ms MSTC Ltd

f Date Time amp Venue of Pre-Bid Meeting Offline July 24 2020 at 1515 Hrs Tender opening room 1st Floor Reserve Bank of India South Gandhi Maidan Patna-800001 (Venue medium of meeting may likely to be changed)

g Last date of submission of EMD through NEFT

On or before August 14 2020 1400 Hrs

h Date of starting of e-tender for submission of online Techno-commercial Bid and Price-Bid at httpswwwmstcecommercecomeprochomerbi

July 14 2020 from 1200 Hrs onwards

i Last Date and Time for submission of e-

Tender

August 14 2020 1400 Hrs

j Date amp time of opening of Part-I (ie Techno-Commercial Bid) Part-II Price Bid Date of opening of Part II ie price bid shall be informed Separately

August 14 2020 1500 Hrs

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 5

DISCLAIMER

Reserve Bank of India Department of Information Technology Cell Patna has prepared this document to give background information on the project to the interested parties While Reserve Bank of India has taken due care in the preparation of the information contained herein and believe it to be accurate neither Reserve Bank of India nor any of its authorities or agencies nor any of their respective officers employees agents or advisors give any warranty or make any representations express or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it The information is not intended to be exhaustive Interested parties are required to make their own inquiries and respondents will be required to confirm in writing that they have done so and they do not rely only on the information provided by RBI in submitting the Tender The information is provided on the basis that it is nonndashbinding on Reserve Bank of India or any of its authorities or agencies or any of their respective officers employees agents or advisors Reserve Bank of India reserves the right not to proceed with the proposed tender or to change the configuration of the Project to alter the time table reflected in this document or to change the process or procedure to be applied It also reserves the right to decline to discuss the matter further with any party expressing interest The Bank is not bound to accept the lowest tender and reserves the right to accept either in full or in part any tender The Bank also reserves the right to reject all the tenders without assigning any reason thereof Any amendments corrigendum to the tender if any issued in future will only be notified on the RBI Website and MSTC website This tender document is neither an offer letter nor a legal contract but an invitation for the proposal No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer The tenderer irrespective of its participation in the tender process shall treat the details of the tender documents as secret and confidential at all times Further RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender Devesh Lal Regional Director (Bihar)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

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Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 5: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 5

DISCLAIMER

Reserve Bank of India Department of Information Technology Cell Patna has prepared this document to give background information on the project to the interested parties While Reserve Bank of India has taken due care in the preparation of the information contained herein and believe it to be accurate neither Reserve Bank of India nor any of its authorities or agencies nor any of their respective officers employees agents or advisors give any warranty or make any representations express or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it The information is not intended to be exhaustive Interested parties are required to make their own inquiries and respondents will be required to confirm in writing that they have done so and they do not rely only on the information provided by RBI in submitting the Tender The information is provided on the basis that it is nonndashbinding on Reserve Bank of India or any of its authorities or agencies or any of their respective officers employees agents or advisors Reserve Bank of India reserves the right not to proceed with the proposed tender or to change the configuration of the Project to alter the time table reflected in this document or to change the process or procedure to be applied It also reserves the right to decline to discuss the matter further with any party expressing interest The Bank is not bound to accept the lowest tender and reserves the right to accept either in full or in part any tender The Bank also reserves the right to reject all the tenders without assigning any reason thereof Any amendments corrigendum to the tender if any issued in future will only be notified on the RBI Website and MSTC website This tender document is neither an offer letter nor a legal contract but an invitation for the proposal No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer The tenderer irrespective of its participation in the tender process shall treat the details of the tender documents as secret and confidential at all times Further RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender Devesh Lal Regional Director (Bihar)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 6: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 6

Important Instructions Regarding E-tender This is an e-procurement event of Reserve Bank of India Patna The e-procurement Service ProviderContractorVendor is MSTC Limited You are requested to read and understand the Notice Inviting Tender and subsequent Corrigendum if any before submitting your online tender

A Process of E-tender

1 Registration The process involves vendorrsquos registration with MSTC e- procurement portal which is free of cost Vendors are required to register themselves online with httpswwwmstcecommercecomrarr eProcurementrarr PSU Government Departmentsrarr RBI Register as Vendor by filling up details and creating own user id and passwordrarr Submit Then the Vendors will receive a system generated mail confirming their registration in their registered email which has been provided while filling the registration form Service ProviderContractorVendor should possess Class III signing type digital certificate for bidding through MSTC Portal (Bids will not be recorded without Digital Signature) Its Vendors responsibility to make their own arrangement for bidding from a PC connected with Internet MSTCRBI Patna is not responsible for making such arrangement Vendors should read the Service ProviderContractorVendor guide and see the video in the page httpswwwmstcecommercecomeprochome to familiarize themselves with the system before bidding In case of any clarification please contact MSTCRBI Patna (before the scheduled time of the e- tender)

2 Non-refundable transaction fee The vendor shall pay the non-refundable transaction fee using ldquoTransaction Fee Paymentrdquo Link under ldquoMy Menurdquo in Service ProviderContractorVendor login The vendor must select the particular tender from the event dropdown box If the transaction fee is not paid the vendors wonrsquot get the access to online e-tender Service ProviderContractorVendor shall have the facility of making the payment either through NEFT or Online mode On selecting NEFT Service ProviderContractorVendor shall generate a challan by filling up a form and remit the transaction fee as per the details printed on the challan without modifying it On selecting Online Payment Service ProviderContractorVendor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

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Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 7: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 7

shall have the provision of making payment using its Credit Debit Card Net Banking Once the payment gets credited to MSTCrsquos designated bank account the transaction fee shall be auto authorized and Service ProviderContractorVendor shall receive a system generated mail Bidders are advised to remit the transaction fee well in advance before the closing time of the event so as to give themselves sufficient time to submit the bid

3 Bidding The process involves Electronic Bidding for submission of Technical amp Financial Bid without any ambiguity Vendor(s) need to submit necessary EMD and Transaction fees (If ANY) to be eligible to bid online in the e-tender The vendor(s) who have submitted transaction fee can only submit their Technical Bid and Financial Bid through MSTC portal httpswwwmstcecommercecom rarr eProcurement rarrPSUGovt deptsrarr Login under RBIrarr My menurarr Auction Floor Managerrarr live event rarrSelection of the live event [Service ProviderContractorVendor should allow running JAVA application This exercise requires to be done immediately after opening of Bid floor] Then vendor (s) have to fill up Common termsCommercial specification and save the same After that they have to click on the Technical bid If this application is not allowed to run then Service ProviderContractorVendor will not be able to savesubmit his Technical bid After filling the Technical Bid vendor should click lsquosaversquo for recording their Technical bid Once the same is done the Financial Bid link becomes active and the same must be filled up and then vendor should click on ldquosaverdquo to record their financial bid Upon submission of both the Technical bid amp Financial bid successfully the Service ProviderContractorVendor can click on the ldquoFinal submissionrdquo button to register their bid Vendors are instructed to use Attach Doc button to upload documents Multiple documents can be uploaded Special Note

bull It is mandatory that all the bids are submitted with digital signature certificate otherwise the same will not be accepted by the system Hence vendors are requested to ensure validity of their DSC (Digital Signature Certificate) before proceeding

bull During the entire e-tender process the vendors will remain completely anonymous to one another and also to everybody else In all cases vendor should use their own ID and Password along with Digital Signature at the time of submission of their bid

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 8: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 8

bull The e-tender floor shall remain open from the pre-announced date amp time and for the said duration as mentioned above E-tender cannot be accessed after the due date and time mentioned in NIT

bull Information about tenders corrigendum uploaded by us shall be sent by

email only during the process till finalization of tender Hence the vendors are required to ensure that their corporate email ID provided is valid and updated at the time of registration of vendor with MSTC

bull Tenders will be opened electronically on specified date and time as given in the tender

bull All electronic bids submitted during the e-tender process shall be legally binding on the vendor Any bid will be considered as the valid bid offered by that vendor and acceptance of the same by the Buyer will form a binding contract between Buyer and Service ProviderContractorVendor No deviation of the terms and conditions of the tender document is acceptable Submission of bid in the e-tender floor by any vendor confirms his acceptance of terms amp conditions for the tender

bull The tender inviting authority reserves the right to cancel or reject or accept or withdraw the tender in full or part or extend the due date of receipt of bid(s) as the case may be without assigning any reason thereof

MSTC Contract Person

Sr No

Name of Person Designation Email ID Phone Number

1 Shri Amit Kumar Goutam

Dy Manager akgoutammstcindiacoin +919886624201

2 Prashant Malviya Asst Manager pmalviyamstcindiacoin 0522-4240445 RBI Patna Contact person

Sr No

Name of Person Email ID Phone Number

1 Shri Dayanidhi Mishra Assistant Manager

dmishra1rbiorgin 0612-2323913

2 Shri Arnab Paul Manager arnabpaulrbiorgin 0612-2323913

B System Requirements

The Service ProviderContractorVendor can view the system requirement and other details by visiting the link httpswwwmstcecommercecomeprochomeFAQpdf

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 9: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 9

PART A

Scope of the Work

1 The Bank has a heterogeneous (makemodel) set of Computers Laptops I-Pads Printers (Network Laser Jet All-in-One (MFP) DD PO Printer and Dot Matrix Printers among others both colour amp monochrome) Scanners Video Conferencing Equipment LEDLCD Screens Projectors etc as listed in Annexure I Part (a) These computer peripherals will be covered with a comprehensive AMCFMS contract under which preventive and corrective maintenance repair replacement of parts shifting of components surface cleaning of machines will have to be carried AMCFMS provider The Tenderer should have the capabilities to handle AMC FMS for all such computer systems and peripherals of all brands and to provide support for operating systems systems software listed in Annexure I Part (b) The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure that priority support level from OEM will be available to vendor for problem resolution The tenderer should also have adequate technical staff with expertise in dealing the following issues-

bull Any issue relating to Printers Scanners and Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related

2 Maintenance Maintenance support will have to be provided for all brands and

types of computer hardware and peripherals Windows Operating Systems (Windows 10 and above) ORACLE and networking (CISCO certified) platforms etc

a) Preventive Maintenance The preventive maintenance service of the components is as important as prompt corrective maintenance service since regular and proper preventive maintenance service ensures trouble-free performance of the components The vendor should provide for at least one preventive maintenance schedule per quarter and failure to which will attract penalty as mentioned in point 19 of TampC The scope of preventive maintenance will also cover aspects relatedspecific to hardware like health check of HDDs Controllers power supplies (SMPS) etc The time for such schedules will have to be specified in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 10: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 10

advance in consultation with the user department The scope of work under Preventive maintenance will be designed in consultation with the vendorrsquos representative on the lines as specified and recommended by the original manufacturerbest practices

b) Corrective Maintenance The corrective maintenance means identification of problem and its rectification which may include reloading of operating system reloadingconfiguring of printer uninstallationinstallation of application software either developed in-house or developed by the 3rd party (upon the approval of DIT CO) printer drivers anti-virus agent smart card reader drivers manually updation of anti-virus (in rare cases) performing manual scan and sharing the risk logsscan logs operatingmaintaining VC System review of IT Assets operatingmaintaining Projectors and display screens In case of corruption of data during replacement of Hard Disk its recovery shall be the responsibility of the vendor and vendor shall maintain the licensed data recovery software for the same

3 Replacement of Defective Parts

i The replacement of defective parts (electricalmechanicalothers) means either repair or replacement of parts at the site of installation The vendor shall replace any worn out or defective partcomponent of all the IT assets under AMC at no extra cost to the Bank All the components of the equipment shall be covered under this agreement excluding consumable articles (cartridges toners laptop battery etc) and non-functional parts such as plastic casings and covers Any unserviceable parts such as plastic parts printer knobs paper feed printer interface cord power cord etc will be handed over to RBI and the same will be replaced with brand new parts at no extra cost to the Bank

ii In case of replacement of any of the parts or whole of the system the vendor will be required to provide replacement with the same specificationsmake If the vendor is not able to maintain any equipment due to non-availability of componentsparts the vendor shall upgrade the component(s)part(s) at its own cost and responsibility in order to make the equipments operational or else the vendor shall provide alternatesubstitute systems of same or higher configuration at its own cost and responsibility till the equipments get repaired or replaced

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

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Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

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Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 11: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 11

iii In case of systems covered under warranty which are not under the purview of AMC the vendor is required to provide Level 1 support The scope of level 1 support includes receiving and attending the user calls and identifying the problem The service engineers shall escalate the service call to the concerned vendorOEM and take up necessary follow up till the system gets repaired or replacement of equipment or any parts components of the equipment and also intimate the IT Cell officials regarding the progress The onus will lie on the AMC vendor to ensure that the calls are closed

4 Shifting of Components

The vendor shall repair replace parts at the various sites of the Bank (listed under Annex B) only If the fault is of serious nature and requires the support of the repair centre of the vendor and thereby necessitating shifting of the components or any part the vendor shall attend to shifting transportation installation re-installation loading of the software packages (both the system software and application software if any) at no additional cost to the Bank The vendor should also provide similar components or parts for uninterrupted continuation of work in the Bank till the re-installation of the components or parts which was shifted for repairreplacement Shifting can be either of the following categories

a) Within Bank Premises The vendor should arrange for shifting of component from one department to the other to carry out repair work

b) From Bank to Vendorrsquos Place and vice-versa The vendor should arrange for shifting of component from the Bank to the vendorrsquos place and vice versa

c) From Bank to other locations listed under Annexure II and vice-versa The vendor should provide necessary support for shifting and setting up the IT Hardware Peripherals in any of the Premises as mentioned in the Annexure-II or any other location of Bankrsquos Interestactivity within the jurisdiction of this Office In such cases transport arrangements will be made by the Bank One assistanthelper in addition to the four Resident engineers must be provided for performing the abovementioned shifting

The crasheddamaged Hard Disk shall be the property of the Bank and it cannot be taken out of the premises in any case

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 12: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 12

PART B

Eligibility Criteria

A Pre-qualification Criteria Only those tenderers possessing the following eligibility criteria may apply

i Composition of the tenderers - The AMC amp FMS provider should be a limited

company or registered partnership firm or a LLP governed by the Limited Liability Partnership Act 2008

ii The tenderer should not have been delistedbannedblacklisted by any Government Department Regulatory Authority PSUPSE or BanksFinancial Institution for non-implementationdelivery of the order Further the vendor should not have any insolvency case against it Self-declaration to that effect should be submitted

iii The tenderer should have minimum 3 years (as on the date of uploading of e-tender on MSTC website) of experience in the field of (AMC FMS) maintenance of computer hardware and peripherals and should have executed one or more such assignment with value more than or equal to 1000 lakh during each of the last 3 years The bidder should have provided AMC of ServersPCsLaptopsPrinters etc to at least one Financial InstitutionBanksGovernment sector PSUs during each of the last 3 years The details should be furnished in the Annexure-V with the copy of Work orders

iv Minimum yearly turnover of 50 lakh from FMAMCIM services in the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20

v Tenderers should have applicable tax registrations (PAN TIN GSTN etc) supported by documentary evidence

vi The tenderer should have a registered office and a full-fledged service setup at Patna The tenderer should have a repair center at Patna with adequate technical staff (not less than four) and equipment for repair work to ensure at least 99 uptime for PCs and 98 uptime for peripherals The Bank reserves the right to inspect the Repair center and satisfy itself about the

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 13: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 13

quality and reliability of service that can be rendered by the tenderer before opening the concerned tendererrsquos part-II bid

vii The tenderer should have adequate technical staff in Patna with expertise certifications for dealing with the said maintenance of IT assets (Annexure III)

viii The tenderer should preferably be ISO 90012000 for AMCFMS certified (Copy with explicit description of AMCFMS) Preference will be given to the vendor having the ISO 27000 series certificate relating to Information Security

ix The Techno Commercial Bid (Part I) shall include documentary proof in respect of each of the above 8 points Financial Price bids (Part II) of a firm who fails to fulfil any of the above condition will not be considered (Documentary evidence of the information in respect of Points i to Viii above are required to be submitted along with Tender (Part- I)

x The tenderer should upload a copy of documentary proof supporting each eligibility criteria along with the prescribed format of application in official letter head as given in Annexure XIII

B Other Requirements

i The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annex B The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

ii The Tenderer should have the capabilities to handle AMC FMS for all brands and makes of computer systems and peripherals and to provide support for operating systems systems Software listed in Annexure I It may please be

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 14: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 14

noted that the list of items in Annexure I is only indicative in nature and not exhaustive

iii The Tenderer should have appropriate support relationship (channel partner service partner etc) with OEMs of the items mentioned in Annexure I so as to ensure priority support from OEM level to the vendor to minimize the down time Vendors must produce documentary evidence towards these arrangements

iv The tenderer should have adequate technical staff in Patna with expertise certifications for dealing in

bull Any issue in Userrsquos Desktops bull Userrsquos Desktop PC-Symantec(antivirus) related bull Userrsquos Desktop PC-AD related bull Userrsquos Desktop PC-SCCM related bull Userrsquos Desktop PC- Outlook Email related bull Video Conferencing Systems support (especially Cisco codec C40 and EX

90) The tenderer should be presently maintaining sites where support is provided to the above-mentioned points

v The Tenderer possessing the CMMI Level 3 and above certificate will be considered

preferably

vi Vendor should give the following details of the contact person authorised to receive all communications on the Tendererrsquos behalf

bull Name amp Designation of the single contact person bull Postal address bull TelephoneMobile Nos bull E-mail address

Reserve Bank would send communications to this address only

C Security Deposit

As security for due fulfillment of the terms and conditions and obligations of the service contract the selected vendor shall furnish a Performance Bank Guarantee of 10 of the value of the AMC valid up to one month beyond the period of AMC The EMD furnished by the tenderer at the time of submission of the tenders will be returned on submission of the bank guarantee for the security deposit stated above

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 15: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 15

Part C

Terms and Conditions

1 Interpretations In the contract (as hereinafter defined) constructing these Clause amp Conditions the specifications Schedule of Quantities and Contract Agreement the following words an expression shall have the meaning therein assigned to them except where the subject or context otherwise requires

(a) ldquoEmployerrdquo and ldquoBankrdquo shall mean The Reserve Bank of India and shall include its assignees and successors

(b) ldquoContractorrdquo and ldquoVendorrdquo in this document shall mean helliphelliphelliphelliphelliphelliphelliphelliphellip the case of a and helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip partners in the name and partnership firm style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand having a place of business at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip and shall include the partners for the time being of the said firm and the legal representatives of deceased partner(s) In the case of ldquoContractorrdquo shall mean Shri helliphelliphelliphelliphelliphelliphelliphelliphellip Individualhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliptrading in the name and style of helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphelliphelliphellipand shall include its heirs successors and legal representatives In the case of ldquoContractorrdquo shall mean helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipcompany helliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipa company incorporated under helliphelliphelliphelliphelliphelliphellip19helliphellip 20helliphelliphellip and having its registered office at helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipand shall include his successors and assignees

(c) ldquoEngineerrdquo Shall means the person appointed by the Contractor to act as Engineer for the purpose of the contract and named as such in the conditions

(d) ldquoSiterdquo Shall mean the site of the contract works including any building and erection thereon and any other land (inclusively) as mentioned in this document

(e) ldquoThis Contractrdquo Shall mean the Articles of Agreement the Terms and Conditions of the Tender (part I and II) and its Annexures the letter of acceptance of the work order the Appendix the Schedule of quantities and Specification and such further documents as may be expressly incorporated in the letter of acceptance or article of agreement attached hereto and duly signed

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 16: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 16

(f) ldquoTenderrdquo means the Contractorrsquos price offer to the Employer for the execution and completion of the worksservices and remedying of any defects therein in accordance with the provisions of the contract as accepted by the letter of acceptance

(g) ldquoLetter of acceptancerdquo means the formal acceptance of work-order and terms and conditions of the tender given by the tenderer

(h) ldquoNoticerdquo or ldquowritten noticerdquo shall mean a notice in written typed or printed writingrdquo characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address or registered office of the addressee and shall be deemed to have been received when in the ordinary course of post it would have been delivered

(i) ldquoAct of Insolvency shall mean any Act of insolvency as defined by the Presidency Insolvencyrdquo Town Insolvency Act or the Provincial Insolvency Act or any Act amending such original

(j) ldquoNet Pricesrdquo If in arriving at the contract amount the Contractor shall have added to or deducted from the total of the items in the Tender any sum either as a percentage or otherwise then the net price of any item in the tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportionate sum provided always that in determining the percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the tender The expression ldquonet ratesrdquo or ldquonet pricesrdquo when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at

(k) ldquoThe Worksrdquo Shall mean lsquoAnnual Maintenance Contract amp Facility Management Service for Computer Hardware Software and Peripherals at various locations of RBI Patnarsquo as provided herein

Note Words imparting persons include firms and corporation Words imparting the singular also include the plural and vice versa where the context requires

2 Vendors qualified as per the Technical bids (Part- I) would be empaneled for three years with effect from October 01 2020

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 17: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 17

3 The Reserve Bank of India does not bind itself to accept the lowest or any

quotation and reserves itself the right to accept or reject any or all the quotations either in whole or in part without assigning any reason for doing so

4 The period of contract shall be from October 01 2020 to March 31 2021 extendable on a yearly basis for maximum for two years after receiving the satisfactory performance report from DIT Cell RBI Patna and by written mutual consent of both parties under the same terms and conditions If renewed the AMC would be made congruent with the financial year (ie 1st April ndash 31st March) of the Bank starting from April 01 2021 The AMC shall be reviewed every quarter and renewed for the subsequent years subject to receipt of satisfactory report from all the departments in this office The Bank shall not consider any request in change of rates of FMS AMC for any reason whatsoever during the currency period of the contract Annual increment after the initial period of contract (October 01 2020 to March 31 2021) on the rates shall be provided based on the indexation formula as given in the Annexure A will be applicable subject to renewal of the contract

5 If the services rendered by vendor are not found satisfactory the AMC shall not be renewed for the subsequent year and the AMC contract shall be terminated by the Bank by giving due notice of 1 month and the Bank may call for fresh financial quotations from all empaneled vendors for the AMC

However the Bank reserves the right to terminate the agreement any time and impose such penal measures as deemed fit if the vendor is found to have indulged in an act of fraudcorruptionpilferageunauthorized access to Bankrsquos systems violation of extant lawsregulationsrules on IT security(IT Act 2000 and the relative Rules as amended from time to time Bankrsquos internal guidelines on Information Security etc) fails grossly in carrying out any of its obligationsduties in terms of the tender and the agreement

6 In case for any bona-fide reason the vendor wants to cancel the agreement a notice in this regard needs to be given 3 months prior to the actual cacellation

7 Maintenance services shall be provided by the vendor at Reserve Bank of India Patna and RBI residential colonies situated at different locations in Patna as

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 18: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 18

listed in Annexure B The Bank reserves the right to addwithdraw sites to the list The same will communicated to the vendor in writing

8 The scope of the AMC will be for Computer Hardware Software and peripherals for all the items as given in AnnexurendashI of the tender document It may be noted that the hardware and software indicated in Annex-I is only indicative and not exhaustive The actual number and type of HardwareSoftware may change as per the requirement of the Bank In the event of addition of any more machines under the scope of the AMCFMS the maintenance will be carried out by the vendor for which the vendor may be eligible for claiming consideration on a pro rata basis In the event of weeding out of older machines in the office the same shall be removed from the contract and the consideration amount reduced accordingly on a pro rata basis

9 The vendor shall provide comprehensive maintenance services which shall cover both preventive as well as corrective maintenance for all assets covered under AMCFMS At the beginning of the contract period the AMCFMS provider shall prepare a list of the entire assets which are covered by AMCFMS contract and submit the same to DIT cell for confirmation DIT Cell shall also provide a department wise inventory list to the vendor on a monthly basis

10 The Vendor shall manage the call management system and ensure that all minormajor service calls are logged and call ticket generated The vendor will provide a Monthly Call Analysis report amp Quarterly MIS to DIT

11 Under corrective maintenance the vendor shall rectify any defect fault and failure in the equipment and shall repairreplace any worn out defective part of the equipment as stipulated in para 2 b) of Part C ie Scope of Work

12 The vendors should have the capabilities to handle maintenance for all brands and types of computer hardware and peripherals The vendor must submit a list of such qualified engineers available with them who can install re-install or work on Windows operating systems (Windows 10 and above) and networking (CISCO certified) etc platforms The details of the certified engineers should be provided as given in Annexure ndash III with the technical bid The vendor should be able to repair hardware etc immediately after receiving call failing which they will have to provide alternate arrangement to ensure business continuity of the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 19: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 19

13 The vendor shall be responsible for updating of security patches on operating systems which should be done immediately upon their release by the MSEA Team after taking due permission from DIT officials

14 The Bank has automatic anti-virus updating system However the vendor shall be responsible for checking ensuring updating of anti-virus files on all servers and PCs covered under the AMCFMS Sometime the updation of anti-virus is required to be done manually by running the latest AV Definitions either readily available on the Centralised server or by contacting the respective support team

15 The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under the AMCFMS The vendor shall carry out periodically surface cleaning (at least once in each quarter) of all machines including machines which are under warranty

16 A downtime register shall be maintained for all equipment covered under AMCFMS The vendor shall record therein each incident of equipment malfunction date time of commencement of downtime and successful completion of the repair maintenance work nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof Details of preventive maintenance activity carried out shall also be recorded

17 Resource Profile a) The vendor shall arrange to station at least four qualified resident engineers

(REs) including one team leader in the office premises on all working days Resident Engineers are dedicated personnel for a location responsible for handling problems should be qualified enough to do first level diagnosis and troubleshooting the problems relating to Computer hardware and its Peripherals standard OS software Microsoft Office Internet Browsers (viz IE Chrome etc) Lotus Notes or Microsoft Exchange Anti-virus Firewall and network protection etc At least one RE should have done Advanced Printer Repairing Course (APRC) course and should have a comprehensive expertise on trouble shooting

b) Out of these four REs the team leader should be a BTech in Computer

ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 20: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 20

yearsrsquo experience in their respective fields The details of the certified engineers should be provided as given in Annexure ndash III along with the technical bid The tenderer upon acceptance of the offer for AMCFMS is required to provide certified introductory letters with photographs for the service personnel Original Certificates of qualification of service personnel and team leader of the company are required to be produced for verification The engineers posted should be on the regular pay rolls of the companyfirm In case of agreed number of resident engineers not being deployed on any particular day the penalty of Rs 500 (including all taxes) per engineer per day will be deducted from the payment of vendorrsquos bill

c) The personnel deployed to render services shall be appropriately skilled trained and would be subjected to an assessment process undertaken by the Bank before their deployment In case the Bank is not satisfied with the resident engineers provided by the vendor RBI will have the right to ask for change of engineers at any point in time without assigning any reasons thereof with a minimum notice period of two weeks within which the vendor should arrange for a new incumbent and the above procedure would be followed in doing so In case of non-compliance suitable penalty will be levied on the vendor Competency efficiencyqualification of Resident Engineers shall not be compromised at any cost Performance of the REs will also be assessed during critical meetings hostedattended by Bank The vendor is also required to train backup personnel who are likely to be posted at our site in the absence of the regular resident engineers

d) The Resident Engineers should not be changed at frequent intervals and shall be

deployed at least for a minimum period of 1 year Upon changing resource personnel the vendor is required to give sufficient notice of at least one month with satisfactory reasons to the Bank The frequent rotationturnover of the resident engineers is not acceptable and may be considered adversely during reviewrenewal of the contract

e) The team leader should be responsible for the decisions that need to be taken on

time-to-time basis should be responsible for organizing planning directing coordinating and following up the overall activities for the location should have experience and proven expertise in managing similar capacity and should have a minimum of five yearsrsquo experience with minimum one year as a team lead The

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 21: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 21

coordinator should also have good communication skill positive attitude and technical understanding

f) The normal working hours will be from 930 AM to 630 PM on all days except Sundays amp Holidays The resident engineers shall report to the Department of Information Technology on all working days during office hours

g) One engineer will be available on staggering working hours However under special circumstances such as Annual Closing of books of accounts etc the working hours shall vary as per the situation REs shall provide uninterrupted services as per the requirement of the bank during disaster management (including but not limited to major breakdown of systems) Business Continuity and system maintenanceupgraderepair exercises without reference to working dayhours till the exercise gets over and normal situation is gained back In case of an unforeseeable emergency situation the vendor shall deploy at least one RE to RBI Patna within one hour of intimation of the incident

h) All Resident Engineers shall wear a company provided uniform and keep their ID Card (issued by company) with themselves during duty hours Further they are also required to use the identity card issued by the Bank within the Bankrsquos premises during the duty hours

i) The Resident Engineers at Banks locations are governed by the codes and

ethics of the work place and shall be subjected to verification by the Security Personnel Police or such agencies deployed for the purpose The bio-data with police verification report along with photographs of the engineers should be submitted to IT Cell at the time of award of the tender

18 List of acts and omissions for which fines can be imposed in accordance with

rule 10 (vi) contractorrsquos labour regulations i Willful insubordination or disobedience whether alone or in combination

with other ii Theft fraud or dishonesty in connection with the Contractors beside a

business or property of Reserve Bank of India iii Taking or giving bribes or any illegal gratifications iv Habitual late attendance v Drunkenness fighting riotous or disorderly or indifferent behavior

vi Habitual negligence vii Habitual indiscipline

viii Smoking near or around the area where combustible or other materials are locked

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 22: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 22

ix Causing damage to work in the progress or to property of the Reserve Bank of India or of the Contractor

x Sleeping on duty xi Malingering or slowing down work

xii Giving of false information regarding name age fatherrsquos name etc xiii Unauthorized use of employerrsquos property for manufacturing or making of

unauthorized articles at the work place xiv Bad workmanship in construction and maintenance by skilled workers

which is not approved by the Reserve Bank of India and for which the contractors are compelled to undertake rectifications

xv Making false complaints andor misleading statements xvi Engaging on trade within the premises of the establishments

xvii Any unauthorized divulgence of business affairs of the employees xviii Collection or canvassing for the collection of any money within the

premises of an establishment unless authorized by the employer xix Holding meeting inside the premises without previous sanction of the

employers xx Threatening or intimidating any workman or employer during the

working hours within the premises

19 The vendor shall maintain an onsite inventory of Laptop spare parts for PCs amp Laptops printers etc so as to ensure business continuity in the case of any malfunction of the equipmentrsquos which should include at least the following

i Two branded i5 i7 laptops with DVD combo and internet connection

ii CD-ROM Combo Drives ndash 5 iii Hard disk ndash 5 iv Keyboard Mouse Set ndash 5 (each) v SMPS ndash 5

20 a All the necessary spares are required to be maintained by vendor to ensure

95 uptime of each PC and 90 uptime of each peripheral covered under the AMC If during any quarter the Vendor does not maintain the required uptime of the equipment the Bank without prejudice to its other remedies under the contract shall deduct from the contract price as penalty a sum equivalent to 5 percent of AMCFMS charges of the item for each and every calendar day of downtime The Bank at its discretion may also terminate the contract without referring the matter further to the vendor in the event of excessive downtime observed (Note The spare parts and accessories should be of reputed brands such as Microsoft HCL IBM Samsung Sony Logitech Seagate etc matching the brand

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 23: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 23

of the system that is under AMC FMS Other spares and local accessories are strictly prohibited)

b Uptime of hardwaresystem software will be calculated using the following formula

Uptime of hardwaresystem software= ((coverage hours-downtime)coverage hours) 100 where

Coverage Hours = Uptime commitment per day X No of committed days per Quarter Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

No of committed days per Quarter = Number of working days of the Bank during the quarter

Down time will be counted from the time of reporting the maintenance call by the Bank to the company till the resolution of the problemoperationalization of the hardware system software Down time of 24 hours or less will be taken as one day for calculation of liquidated damage

The vendor shall ensure that the malfunctioning hardware accessories operating systems systems software (if any) is rectified within two hours of complaint lodged by the Bank If the vendor wonrsquot be able to rectify the same by the stipulated time the vendor shall provide at their own cost requisite hardware software to ensure business continuity

21 If preventive maintenance schedule of equipment is not adhered to a penalty per day of 100- for peripherals 250- for PCs Notebooks may be imposed at the discretion of the Bank

22 Performance Security The successful tenderer shall furnish the Performance Bank Guarantee (PBG) for 10 of AMC FMS contract value along with the contract within one month from the award of work order The PBG shall be valid for a period of one month after the expiry of contract period The EMD of such tenderer will be returned on receipt of PBG

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 24: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 24

23 Failure of the successful tenderer to submit the Performance Bank Guarantee or to sign the Contract shall constitute sufficient grounds for the termination of the award forfeiture of the EMD and blacklisting of such tenderer

24 The PBG shall be released without interest after one (01) month of completion of the contract period only after being satisfied of the successful completion of the contract and no liabilities from the agency or its employees In case of any complaint or pending dues the Performance Bank Guarantee (PBG) shall be discharged only after adjusting all dues liabilities etc

25 The Bank shall release quarterly payments towards the maintenance charges after the expiry of each quarter after obtaining certificate of satisfactory performance from the user departments of the Bank and also on submission of preventive maintenance certificates duly signed by the HoD Divisional in-charge of all the departments the Bank for the quarter Vendor shall also submit salary slips as well as duly verified account statements of all the resident engineers and the assistanthelper including the monthly ESI amp EPF deductions Vendor should ensure timely (not later than fifteen days of the succeeding month) payment of salaries to the resident engineers and assistanthelpers In case of default Bank reserves the right to take penal action against the vendor

26 The vendor shall certify that the repair and maintenance services do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity The vendor shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty

27 The vendor shall not outsourcesub-contract the AMC FMS to any organization person firm or its franchisee without the prior approval of the Bank If at any time it comes to the notice of the Bank that such sub-letting has been done the Bank at its discretion may terminate the contract without referring the matter further to the vendor The Bank will be at liberty to realize all the expenses it had to incur in this connection either by adjusting from the payments due to the Vendor or through other means

28 The AMCFMS provider shall pay all the taxes duties and levies if any required to be paid The consideration indicated in the foregoing paragraphs shall be inclusive of all the prevalent taxes payable by the AMCFMS provider The Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 25: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 25

would be at liberty to make the necessary tax deduction at source as required by law

29 Upon being selected as the successful tenderer and being awarded the contract of AMCFMS the tenderer is expected to reply to all queries complaints that may be raised by the bank from time to time Evasive attitude by the tenderer would subject the contract being terminated without notice non-renewal of further contracts with the tenderer

30 Non-disclosure agreement The vendor shall ensure that all materials and information which may come into its possession or knowledge in connection with this contract or the performance thereof whether consisting of confidential and proprietary data or not whose disclosure to or use by third parties may be damaging or cause loss to the Bank will at all times be held by it in the strictest confidence and it shall not make use thereof other than for the performance of its obligations described in the AMCFMS and to release it only to employees requiring such information for the purpose of performing obligations arising out of the AMCFMS and not to any other party The vendor shall ensure that appropriate action shall be taken with respect to its employees to ensure that the obligations of non-use and non-disclosure of confidential information are fully satisfied The Contractor shall not publish permit to be published or disclose any particulars of the works in any trade or technical paper or elsewhere without the previous written consent of the Employer The Contractors obligations with respect to non-disclosure and confidentiality will survive the expiry or termination of this agreement for whatever reason The Contractor shall indemnify the Employer for any loss suffered by the Employer as a result of disclosure of any confidential information Failure to observe the above shall be treated as breach of contract on the part of the Contractor and the Employer shall be entitled to claim damages and pursue legal remedies

31 Integrity pact Promise on the part of Employer not to seek or accept any benefit which is not legally available Employer to treat all the bidders with equity and reason Promise on the part of bidders not to offer any benefit or understanding with other bidders with respect to prices specifications certifications subsidiary contracts etc Bidders not to pass any information provided by Employer as part of business relationship to others and not to commit any offence under PC IPC Act Bidders to disclose the payments to be made by them to agentsbrokers or any other intermediary Bidders to disclose

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 26: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 26

any transgression with any other company that may impinge on the anticorruption principle

32 The Vendor as well as the REs shall abide by the requirements of the Sexual Harassment of Women at Workplace (Prevention Prohibition and Redressal) Act 2013 (ldquoPOSH Actrdquo) The contractor shall be responsible for educating its employees about prevention of sexual harassment at work place and related issues

33 Insurance Without limiting any of his other obligations or liabilities the vendor shall at his own expense take and keep comprehensive insurance including third party risk for the plant machinery materials etc brought to the site and for all the work during the execution The Contractor shall also take out workmens compensation insurance as required by law and undertake to indemnify and keep indemnified RBI from and against all manner of claims and demands and losses and damages and cost (including between attorney and clients) charges and expenses that may arise in regard to the same or that RBI may suffer or incur with respect to andor incidental to the same The vendor shall have to furnish originals andor attested copies of the policies of insurance taken within seven days of being called upon to do so together with all premium receipts and other papers related thereto which the Competent Authority may require

34 Compliance of minimum wages act and other statutory laws The Vendor shall ensure compliance to all the obligations arising under the Workmenrsquos Compensation Act 1923 Bonus Act 1965 Employersrsquo Liability Act 1938 Industrial Disputes Act 1947 Minimum Wages Act 1948 Employee State Insurance Act 1948 Provident Funds and Miscellaneous Provisions Act 1952 Contract Labour (Regulations amp Abolition) Act 1970 and other labour laws prevailing in the country and as revised from time to time A copy of all such compliances statements and payments made to the statutory authorities etc including registration number shall be provided to the Bank authority for verification and record as and when so demanded All the five engineers including team leader will be treated as Skilled and Helper will be treated as Unskilled

35 ESI EPF and other statutory contributions The quoted rate shall include the amount payable towards ESI EPF Bonus or any other compensation etc payable under various labour laws It is obligatory for the agency or contractor to obtain various registrations code number for meeting out various requirements and

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 27: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 27

furnish the same to the Bank before execution of the agreements This has to be strictly carried out by agency or contractor The agency or contractor shall ensure payments of Employees State Insurance (ESI) amp Employees Provident Fund (EPF) as applicable in respect of workmencontract laborers employed by himher them and submit documentary evidence in this regard (ie payment receipt obtained from Employees Provident Fund Organisation (EPFO) and Employees State Insurance Corporation (ESIC) portal) to the Bank failing which the Bank may deposit the same directly and adjustdeduct the amount from the dues payable to the agency or contractor along with levying penalty as per the terms and conditions of the contract No extra payment over amp above quoted rates shall be made to the agency or contractor on this account The agency or contractor shall be responsible to comply with all statutory provisions including for the purpose of ESI and EPF and shall indemnify the Bank and shall keep indemnified for any contravention and non- compliance of labour laws including that of EPF and ESI

36 Indemnities The vendor shall at all times hold RBI harmless and indemnify from against all actions suits proceedings works cost damages charges claims and demands of every nature and description brought or procured against RBI its officers and officials and forthwith upon demand and without protest or demur to pay to the Bank any and all losses and damages and cost (inclusive between attorney and client) and all costs incurred in endorsing this or any other indemnity or security which RBI may now or at any time have relative to the work or the vendors obligations or in protecting or endorsing its right in any suit or other legal proceedings charges and expenses and liabilities resulting from or incidental or in connection with injury disease or disablement to or death of any person(s) including employees of the vendor or damage to property resulting from or arising out of or in any way connected with or incidental to the operations caused by the contract documents In addition the vendor shall reimburse RBI or pay to RBI forthwith on demand without protest or demur all costs charges and expenses and losses and damages otherwise incurred by it in consequence of any claims demands and actions which may be brought against RBI arising out of or incidental to or in connection with the operation covered by the contract The vendor shall at his own cost at RBIrsquos request defend any suit or other proceeding asserting a claim covered by this indemnity but shall not settle compound or compromise such suit or other finding without first consulting RBI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 28: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 28

37 Whenever any claim against the vendor for the payment of a sum or money arises out of or under the contract Competent Authority shall be entitled to recover such sum by appropriating in part or whole the security deposit of the Contractor In the event of the security being insufficient the balance or the total sum recoverable as the case may be shall be deducted from any sum then due or which at any time thereafter may become due to the vendor under this or any other contract with RBI Should this sum be not sufficient to cover the full amount recoverable the vendor shall pay to Competent Authority on demand the balance remaining due

38 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the contract or in connection with the carrying out of the works shall be referred to an Arbitrator both the Bank and the Contractor will appoint an Arbitrator acceptable both to the Bank and the Contractor If there is disagreement on the single Arbitrator both the Bank and the Contractor will appoint an Arbitrator each who in turn will choose an Arbitrator whose decision will be binding on both the Bank and the Contractor

39 In case the issues between the Bank and the Contractor are not resolved by Arbitration and either the Bank or the contractor decides to file a legal suit the same shall be filed only in courts of the jurisdiction of Patna

IWe hereby declare that Iwe have read and understood the above instructions for guidance of tenderers Place Signature of Vendor Date Name and address of the Vendor

(with seal)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

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ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 29: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 29

Part D

Submission of Bids

1 Separate technical and pricefinancial bids should be submitted at wwwmstcecommercecomeprochomerbi by 1400 Hrs of August 14 2020 Technical amp Financial bids will be opened as per the time schedule given in the Schedule of Tender (SOT) or the date will be informed separately Scanned Copy of all the required documents(as mentioned below) shall be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified

2 Each page of the technical and pricefinancial bid should be signed and stamped with the company seal

3 Incomplete bids or bids submitted after due date and time are liable to be rejected

4 Vendor shall deposit an Earnest Money Deposit of Rs 40000- by NEFT in our Ac No 186003001 IFSC RBIS0PTPA01 On or before August 14 2020 1400 Hrs (Kindly mention UTR transaction detail as given in Annexure-XI) which will be refunded

I within one month of completion of evaluation of bids (both technical and financial) for vendors other than the vendor selected for awarding the contract or

II Commencement of AMC and submission of 10 Performance Bank Guarantee in case of successful bidder The successful bid if withdrawn will be liable for forfeiture of the EMD

5 Interest will not be paid on the EMD Bids submitted without EMD are liable to be rejected However all Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

6 The Technical Bid should contain following documents- (Scanned Copy of all the Required documents as mentioned in this e-tender document shall

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 30: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 30

be uploaded by the vendors along with technical bid on wwwmstcecommercecomeprochomerbi failing which the bidders shall be declared technically disqualified)

1 List of IT Assets and software covered under AMC FMS

Contract Annexure I

2 Vendor Company Profile Annexure II

3 Details of the certified engineers (Microsoft CISCO etc certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

4 Details of the Service Centres in Patna Annexure IV 5 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

6 Certificate of Satisfactory Service by Clients Annexure VI 7 Compliance Matrix Annexure VII 8 Form of bankers certificate solvency from a

scheduled bank Annexure VIII

9 Undertaking Certificate of Indemnity Annexure-IX 10 Proforma of Bank Guarantee for Security Deposit Annexure-X 11 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

12 Evaluation format of techno-commercial bids Annexure-XII 13 Prescribed Format for Application Annexure-XIII

7 The bids shall be in conformity with our conditions and requirements

Deviations if any shall be clearly mentioned by the vendor in the Technical Bid Non-mention of deviations shall imply compliance with our conditions and requirements The Bank reserves the right to reject an offer for any of the deviations

8 Clarificationsconditions stipulated by the vendor if any shall be examined and discussed with the vendors and the conditions that are acceptable as well as the conditions which are not acceptable to the Bank shall be intimated to them The financial bids of only technically qualified vendors shall be opened for the purpose of commercial evaluation

9 The PriceFinancial Bid should be submitted on wwwmstcecommercecomeprochomerbi as per the format given in

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 31: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 31

Annexure-XIV The rate should be inclusive of all taxes No terms and conditions should be stipulated in the PriceFinancial bid which is meant only for the bids of offer price rate Any terms and conditions indicated in deviation from the above would be ignored by the Bank

10 The lsquoAnnualrsquo word used in the above tender document is conventional the actual period of contract shall be from October 01 2020 to March 31 2021 However the rate quoted in the price bid by the tenderers shall be for 12 months only After successful completion of the aforesaid period AMC would be renewed further for a period of 12 months subject to satisfactory performance

11 10 The validity of the PriceFinancial bid should be for a minimum of 3 months from the date of closure of tender The validity of the offer should be indicated in the Technical Bid

12 Where there is a discrepancy between the amounts in figure and in words the amount in words shall govern

13 The prices are to be quoted in two parts One for assets under AMC only which shall be value based on quoted percentage to the total value of IT Assets under AMC (per annum) as per the items mentioned in Annexure I The second part shall consist of cost of 04 resident engineers who shall be posted at Reserve Bank of India South Gandhi Maidan Patna-800001(including one Team leader) to provide AMC amp FMS support in respect of all the IT assets (including assets under Warranty) installed at various locations as provided in Annexure II The grand total of the two shall be the total tender cost However the Price quoted in respect of 04 Resident Engineers must not be less than the minimum wages as applicable in Patna Further it should take into account the requirements of other extant labour laws viz PF ESI etc also The bids quoting the cost of Resident Engineers which are less than the minimum wages PF ESI etc requirements as stated above shall be rejected It shall be applicable during the contract period and the renewal period if any subject to providing satisfactory services on year to year basis

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 32: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 32

PART E

Evaluation of bids

a) First stage will be the evaluation of the techno-commercial bids and determining responsiveness and completeness to the pre-qualification and eligibility criteria Any clarificationrectification in case of deviations in the technical bids at this stage will be called for in writing by letteremail The failure to submit the same within the specified time limit may result in rejection of the bid

b) Techno-commercial bids will be evaluated as per the scoring method mentioned in Annexure XII The maximum marks that can be secured under technical evaluation will be 100 Firms securing the minimum cut-off marks 60 or more in techno-commercial evaluation will only be considered for pricefinancial bid evaluation Vendors should be ready to give a short presentation on their proposal if requested to do so in front of the Technical Committee with 3-4 daysrsquo Notice They are expected to reply to all the queries from the Technical Committee during this presentation This presentation would be part of the technical evaluation process

c) After the technical evaluation has been completed the eligible vendors will be empaneled by the Bank for a period of three years with effect from October 01 2020 After empanelment the financial bids of only empaneled vendors will then be opened for purpose of pricefinancial bids evaluation

d) The Bank may obtain reports on past performance of the tenderer from his clients The Bank may evaluate the said reports before opening of the Part II of the tenders If any tenderer is not found to possess the required eligibility for participating in the tendering process at any point of time andor his performance service reports received from his clients are found unsatisfactory the Bank reserves the right to reject his offer even after opening of Part I of the tender The Bank is not bound to assign any reason for doing so

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 33: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 33

e) Second stage will be opening of the pricefinancial bids that have qualified in the technical evaluation The maximum marks that can be secured under financial evaluation will be 100 as detailed in Annexure XV

f) Final scoring will be done by combining the marks secured in the technical and financial evaluation in the ratio of 5050 with the bidder obtaining the highest total marks becoming eligible for award of the AMCFMS contract The award of contract will be for a period of Six months (extendable for subsequent years subject to annual review of satisfactory performance)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 34: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 34

Details of Annexures

Sr No

Details about Annexure Annexure No

1 Indexation formula for calculating AMC

Annexure A

2 List of Properties of the Bank where the services shall be provided

Annexure B

3 List of IT Assets and software covered under AMC FMS Contract

Annexure I

4 Vendor Company Profile Annexure II 5 Details of the certified engineers (Microsoft CISCO etc

certification) duly attested by the competent authority of the company and details of the proposed resident engineers duly attested by the competent authority of the company

Annexure III

6 Details of the Service Centres in Patna Annexure IV 7 List of major customers clients in last 5 years and

references (including important works on hand) Annexure V

8 Certificate of Satisfactory Service by Clients Annexure VI 9 Compliance Matrix Annexure VII

10 Form of bankers certificate solvency from a scheduled bank

Annexure VIII

11 Undertaking Certificate of Indemnity Annexure-IX 12 Proforma of Bank Guarantee for Security Deposit Annexure-X 13 NEFT (UTR Transaction Details) of Rs

50000- (Rs Fifty thousand Only) for EMD Annexure-XI

14 Evaluation format of techno-commercial bids Annexure-XII 15 Prescribed Format for Application Annexure-XIII 16 Format of Price Financial Bid Annexure-XIV 17 Evaluation format of price bids Annexure-XV

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 35: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 35

ANNEXURE A Indexation formula for calculating the FMS Contract AMC cost for subsequent years The rates for AMC amp FMS for subsequent years shall be calculated on the basis of indexation The formula to be used for such indexation will be as follows Resident Engineers (FMS) Charges

A = B 15 + 85 x (CPIc CPIp) x 1100

where

A = The Resident Engineers Charges for the current year

B = The Resident Engineers Charges for the previous year

AMC Charges

C= D15+45(WPlcIWIPp) + 40(CPlcCPlp) 1100

where

C = The AMC Charges for the current year

D = The AMC for the previous year

CPIc = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

CPIp = Consumer Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

WPIc = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

current year

WPIp = Wholesale Price Index (Statistical Data for Labour Bureau Website GOI)

generally based on index 6 months prior to the commencement date of contract for the

previous year

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 36: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 36

ANNEXURE ndash B

List of Properties of the Bank where AMC services will have to be provided

1 Reserve Bank of India South Gandhi Maidan Patna ndash 800001 2 Reserve Bank of India Senior Officers Colony Bank Road Patna 3 Reserve Bank of India Officers Colony Lohia Nagar Kankarbagh Patna 4 Reserve Bank of India Staff Quarters Rajendra Nagar Patna 5 Reserve Bank of India Staff Quarters Kurji More Patna 6 Reserve Bank of India Staff Quarters Bahadurpur Patna 7 Reserve Bank of India Staff Quarters Digha Patna

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 37: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 37

PART I ndash TECHNICAL BID

Documents to be submitted along with technical bid

Annexure I List of IT Assets and software covered under AMC FMS Contract Part (a) Details of Computer Peripherals Sl No

Item Description

Model Brand Under AMC Under FMSWarranty

Grand Total

1

PCs

Acer 77 00 77 2 Apple 01 00 01 3 Dell 18 176 194 4 HCL 13 00 13 5 HP 82 00 82 6 IBM 03 00 03

Total 194 176 370 7 Printe

rs Brother DN-5450 21 00 21

8 Epson PO Printer DMP 02 00 02 9 Cannon MF244 dw 00 10 10 10 Cannon MF746 cx 00 01 01 11 Cannon MFP MB5170 00 06 06 12 Samsung ML-3310ND 04 00 04 13 HP Color LaserJet

M552DN 00 01 01

14 HP LaserJet 1010 01 00 01 15 HP LaserJet Enterprise

M506 11 00 11

16 HP LaserJet P1606DN 07 00 07 17 HP LaserJet P2015D 11 00 11 18 HP LaserJet P3015 01 00 01 19 HP LaserJet 400

M401DN 07 00 07

20 HP LaserJet M1536 DNF MFP

17 00 17

21 HP LaserJet M203dw 00 04 04 22 HP LaserJet MFP

M226dw 00 10 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 38: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 38

23 HP Officejet 8600 02 00 02 Total 84 32 116

24 Scanners

HP Scanjet 2400 02 00 02

25 HP Scanjet 8250 01 00 01 26 HP Scanjet 8270 11 00 11 27 HP Scanjet G2410 02 00 02 28 HP Scanjet N6350 01 00 01 29 HP Scanjet Pro 4500

fn1 02 06 08

30 Epson 02 00 02 Total 21 06 27

31 Laptops i-Pads

Apple iPad Pro- Wi-Fi ampCellular

00 01 01

32 Microsoft Surface Pro 1796 [Laptop-cum-Tablet]

00 03 03

33 DELL Latitude 3400 00 09 09 34 DELL Latitude 3470 08 00 08 35 DELL Latitude 5290 (2-

in-1) 00 02 02

36 DELL Latitude E5270 05 00 05 37 HP Elite X2 1012 00 03 03 38 HP Pro Book 4330 02 00 02 39 HP Pro Book- 440G2 13 00 13 40 HP-4440S 05 00 05

Total 33 18 51 41 Mike

System

Ahuja 01 01 02

42 Webcam

Logitech 02 00 02

43 Thin Client

Dell 03 00 03

44 Projector

Sony

01 01 02

45 Infocus 01 00 01 Total 02 01 03

46 External HDD

Seagate -1TB 02 02 04 47 Seagate -2TB 14 10 24

Total 16 12 28 48 CD IMOEGA 01 00 01

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 39: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 39

Writer

49 Samsung 01 00 01 Total 02 00 02

50 BIOFINGERPRINT SCANNER

Secugen 01 00 01

Grand Total 359 246 605

Part (b) Details of Computer Software

SNo Item Description 1 Adobe reader 2 Kritika Phonetic 3 Akruti Vistaar 4 Microsoft Office 365 5 Symantec Endpoint Protection 6 Hindi Indic -2 7 Microsoft Hindi 8 eToken PKI Client 9 Google Chrome

10 Cisco any connect Secure Mobility Client 11 Printer software 12 Scanner software 13 Microsoft Endpoint Configuration Manager (SCCM Client) 14 Enterprise vault software

Part (c) TECHNICAL SUPPORT FOR OPERATING SYSTEMS 1 Windows Operating Systems (Windows 10 and above)

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 40: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 40

Annexure II

Vendor Company Profile

(To be submitted on the Letter Head of the Company) Please ensure that your response clearly answers all the questions If you use additional schedules or documentation to support your response make sure that they are clearly cross-referenced to the relevant question

BASIC INFORMATION OF COMPANY

Sr No

Particulars Response

1 1The registered name of the company

2 Name and Designation of the authorized official responding to this request

3 Contact telephone and E-mail address

4 Registration and other numbers 5 Registered Office (address) 6 Legal form of organisation 7 Name and address of Parent

company if any

8 Brief description of the organisation including date of incorporation list of major business areas and divisions list of products and services provided key milestones in its development (not more than one A4 size sheet)

9 A brief account of AMC FMS software development services

10 List of AMC FMS solution in similar environment provided

11

Financials 2017-18 (Audited)

2018-19 (Audited)

2019-20 (Audited

Unaudited) i) Net Profit

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 41: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 41

ii) Copies of Balance sheet ampProfit and Loss Ac for the last three years to be enclosed

14 Geographical spread in India (i) No of offices all over India (ii) Out of the above number of offices present in Patna (iii) Out of (ii) AMC FMS at Patna

Total number of Offices

Total number of staff

15 The number of staff employed in each of these categories at Patna (a) Software development and support (b) Engineeringhardware support (c) Sales and other personnel

16 (i) Name and level of quality standards obtained by the Company (enclose copy of certificate) (ii) Is it for a Specific Division or for the organisation as a whole Please specify (iii) Is it for the Division that may be Undertaking AMCFMS Please specify

B Project Experience and Client Information

Sr No

Particulars Response

1 Number and list of similar FMSAMC of which (b) Bankingfinancial enterprise (c) Customer specific multi-user development projects

Current projects completed in last 3 years (no amp list) (no amp list)

2 For the above projects indicated please supply the following details for

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 42: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 42

reference purposes) organisation b) Contact person amp Designation c) Telephone number fax e-mail

c) Other Details Sr No

Particulars Response

1 Project Organization structure (Please describe in detail the strategy that the enterprise proposes to adopt to ensure that the FMSAMC is carried forward in non-disruptive manner and within the time frame)

2 Assumptions Risks amp constraints as Perceived (State clearly the assumptions risks amp constraints as perceived by you)

3 Infrastructure requirement from Reserve Bank of India

Other Please provide other information of a material and relevant nature which you feel has not been covered elsewhere

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 43: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 43

Annexure III

Details of qualified engineers at Patna

Number of qualified engineers at Patna office

Qualifications

Nature of Jobs Handled

Hardware

Software

Details of Resident Engineers to be posted in RBI Patna

Sl No

Name (optional)

Technical Qualification

Area of Specialization

No of years of experience in computer maintenance

Date of joining the

Firm

Mobile No

1 2 3 4 5

Full bio-data of the resident Engineers to be enclosed separately

Signature of authorised official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 44: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 44

Annexure-IV

Details of the Service Centres in Patna Sr No

List of Service centers in Patna

Since when Service center is

operational

No of engineers at Service

center

Nature of work

carried out

Remarks

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 45: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 45

Annexure-V

List of major customers clients in last 5 years and references (including important works on Hand)

Sr No

Name amp complete

postal address of

the customer

Type of Client ndash Bank

FI Govt body

Reputed Concern

Name Designation Tel Fax e-

mail address of the contact

person

Nature of work

undertaken during last

5 years

Contract Amount

Whether the work was left

incomplete or contract

was terminated from either

side If yes Give

full details

Whether reference

letter enclosed

(Please enclose additional sheet (if required) necessary documentary evidence)

Signature of authorized official with seal

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 46: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 46

Annexure VI CLIENTrsquos CERTIFICATE REG PERFORMANCE OF AMC amp FMS SERVICE PROVIDER Name amp address of the Client Details of AMC amp FMS support provided by Ms-----

Signature Name Designation Date

1 Name of work with brief particulars 2 Agreement No and date 3 Agreement Amount 4 Date of commencement of AMC 5 Stipulated uptime of Hardware and Software Peripherals 6 Recorded uptime of Hardware and Software Peripherals 7 Details of penalty levied for not maintaining stipulated uptime if

any

8 Name and address of the authority under whom AMC executed 9 Whether the service provider employed qualified

EngineerCoordinator during AMC period

10 i) Quality of work (indicate grading) OutstandingVery Good GoodSatisfactorypoor

11 i) Did the vendor go for arbitration ii) If yes total amount of claim iii) Total amount awarded

12 Comments on the capabilities of the service provider a) Technical proficiency OutstandingVery Good

GoodSatisfactorypoor b) Financial soundness OutstandingVery Good

GoodSatisfactorypoor c) Mobilization of adequate Technical support OutstandingVery Good

GoodSatisfactorypoor d) Mobilization of manpower OutstandingVery Good

GoodSatisfactorypoor e) General behavior

OutstandingVery Good GoodSatisfactorypoor

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 47: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 47

Annexure VII

Please Note Documentary evidence in each of the following points must be attached Sr No

Terms and Conditions Compliance (YesNo)

Deviation if any

1 The Vendor should be a Company LLP registered under Companies Act and should be engaged in the business of Solutions for AMC amp FMS of IT Assets and software

2 The Vendor should have minimum yearly turnover of 5000 lakh from FMAMCIM services with net profit in each of the last three years (ie 2017-18 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 amp 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-20 Copies of Balance Sheet duly certified by CA to be enclosed

3 Vender should be in the business of maintenance of Computer Hardware Software and associated Peripherals at least for the last 5 years (as on the date of uploading of e-tender on MSTC website) and should have executed one or more such assignment with value more than or equal to ₹1000 lakh during each of the last 5 years The details should be furnished in the Annexure V with the copy of Work orders

4 The vendor should have the capability to handle Annual Maintenance Contract for all brands and types of computer systems like PCs (desktops amp laptops) servers printers scanners and related peripherals listed in Annexure I

5 The vendor should have provided AMC amp FMS of IT Assets to at least one Financial InstitutionBanksGovernment SectorPSUs during the last 02 years The details should be given in the Annexure-V with a copy of Work orders

6 The firm should have applicable tax registrations (PAN TIN GST etc) supported by documentary evidence

7 The vendor should have a registered office and a full-fledged service center in Patna with adequate technical staff and equipment for repair work Details to be indicated in Annexure IV

8 The vendor should have OEM certifications or Authorization or service provider certificate

9 The Vendor should have adequate technical staff in Patna with expertise (as provided in the terms amp

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 48: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 48

conditions) certifications for dealing in AMC amp FMS of IT Assets Details to be indicated in Annexure III

10 The vendor shall arrange five qualified resident engineers (REs) including one team leader in the Bankrsquos premises Out of these three Res the team leader should be a BTech in Computer ScienceMaster of Computer Application with 3 yearsrsquo experience or MSc(IT) with 6 yearsrsquo experience in reputed IT companies Other REs should possess a DegreeDiploma in computer hardwareapplicationsnetworking with five yearsrsquo experience in their respective fields

11 One assistanthelper in addition to the three Resident engineers must be provided

12 The vendor should have Service Centre at Patna equipped with adequate technical staff and equipment for repair work so as to ensure at least 95 uptime Details of Service Centers should be indicated in Annexure IV

13 The vendor should ensure at least 95 uptime for PCs and 90 uptime for peripherals

14 The Vendor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations amp Abolition) Act 1970 Minimum Wages Act Workmenrsquos Compensation Act 1923 and other Labour Laws prevailing in the country and the Bank is not responsible for violation of any of the provisions of Labour Laws by the Vendor and the Vendor will make good the loss caused to the Bank due to non-compliance with any of the provisions of Labour Laws or any other Law by the Vendor

15 Whether the Vendor has been banned delisted by any Government Regulatory Authority Financial Institution etc in last 03 years

16 Whether the Vendor has any Insolvency case pending against it (Annexure VIII)

Signature

Name Designation Place

Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 49: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 49

Annexure- VIII

FORM OF BANKERS CERTIFICATEINSOLVENCY FROM A SCHEDULED BANK This is to certify that to the best of our knowledge and information MsShri having marginally noted address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip hellip helliphelliphelliphelliphelliphellipa customer of our bank areis respectable and can be treated as good for any engagement up to a limit of Rs(Rupees ) This certificate is issued without any guarantee or responsibility on the Bank or any of the officers (Signature) For the Bank Note 1 Bankers certificates should be on letter head of the Bank sealed in cover addressed to enlistment authority In case of partnership firm certificate to include names of all partners as recorded with the Bank

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 50: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 50

Annexure- IX Undertaking Certificate of Indemnity (To be submitted on the letterhead of the Vendor) The Regional Director Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir Annual Maintenance Contract for Computer Hardware and Peripherals of the Reserve Bank of India Patna This bears reference to your captioned tender datedhelliphelliphelliphelliphelliphelliphelliphelliphellip (to be filled in by vendor) We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender 2 We hereby certify that no terms and conditions have been stipulated by us in the Price Bid 3 We warrant that the repair and maintenance serviceproducts to be sold do not violate or infringe upon any patent copyright trade secret or other property right of any other person or other entity We agree that we shall indemnify the Bank from any claim or demand action or proceeding directly or indirectly resulting from or arising out of any breach or alleged breach of the terms and conditions mentioned in this document Yours faithfully Signature Name Designation Place Date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 51: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 51

Annexure- X

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank)

No _____________ Date ___________

To The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear SirMadam

In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as ldquothe Vendorrdquo) in terms of their contract with you for ldquoAnnual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patnardquo as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained we ____ (Name of the Bank) do hereby covenant and agree with you as follows

1 We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses andor damages costs charges or expenses by reason of such default on the part of the Vendor

2 Notwithstanding anything to the contrary your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 52: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 52

3 This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a ldquoNo Demand Certificaterdquo provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date

4 Should it be necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on your request till such time as may be required by you Your decision in this respect shall be final and binding on us

5 You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act matter or things whatsoever which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid

6 This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person firm or Vendor on its behalf or by the winding up dissolution insolvency or death as the case may be of the Vendor

7 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent with any of the provisions of this guarantee

8 Subject to the maximum limit of our liability as aforesaid this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee

9 Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 53: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 53

10 This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees

11 This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern

12 Any forbearance act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank

13 This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing

14 We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person

15 Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only) Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry including extensions if any of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder irrespective of whether or not the original guarantee is returned to us

16 We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank

SIGNED AND DELIVERED

(For amp on behalf of the above-named Bank)

For amp on behalf of

(Bankerrsquos Name amp Seal)

BRANCH MANAGER

(Bankerrsquos Seal) Address _______________

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 54: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 54

Annexure-XI

UTR Transaction Details for EMDS

SN Requirements Details 1 Name of the vendor 2 Name of the Bank 3 Account No 4 IFSC 5 UTR details 6 Date of Payment

Note Firms claiming exemption under Micro and Small enterprises (as defined in the Micro Small and Medium Enterprises Development Act 2006) need to need to submit certificate of Registration under Ministry of Micro Small and Medium Enterprises GOI

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 55: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 55

Annexure-XII

Evaluation format of techno-commercial bids- भारतीय रज़वर बक पटना म एएमसी एफएमएस वडर क िनयि - तकनीक बोली क मलयाकन हत मानदड

अक

सीमा अिधकतम

1 एएमसी-एफएमएस क कष म फमर का अनभव - वष क सखया 20

3 वष स कम 0

3 स 5 वषर 10

6 स 7 वषर 15

7 वषर स अिधक 20 2 िवीय ससथान बक सरकारी कष पीएसय कपिनय म कायररत 20

क) अनभव

3 वष स कम 0

3 स 6 वषर 5

6 वष स अिधक 10

ख) मलय

₹10 लाख स कम 0

₹10 लाख स ₹15 लाख तक 5

₹15 लाख स अिधक 10 3 टनरओवर 10

₹50 लाख स कम 0

₹50 लाख स ₹1 करोड़ तक 5

₹1 करोड़ स अिधक 10 4 लाभदता 10

िपछल तीन वष स नकारातमक 0

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 56: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 56

िपछल तीन वष स एक या दो वष म नकारातमक 5

िपछल तीन वष क िलए सकारातमक 10 5 कशल तकनीक सटाफ- 30

क) ितित आईटी कपिनय म 6 वषर क अनभव क साथ एमएससी (आईटी) या 3 वषर क अनभव क साथ कपयटर साइसमासटर ऑफ कपयटर एपलीकशन म बीटक

4 वष स कम 0

4 स 6 वषर 10

6 वष स अिधक 15

ख) अपन सबिधत कष म पाच वषर क अनभव क साथ कपयटर हाडरवयरएिपलकशननटवक ग म िडीिडपलोमा होना

10 वष स कम 0

10 स 15 वषर 5

16 स 20 वषर 10

20 वष स अिधक 15

6 एएमसीएफएमएस मािणत क िलए आइएसओ 90012000 10

नह 0

हा 10

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 57: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 57

Annexure-XIII

Form of Tender

Place Date The Regional Director (for the state of Bihar) Reserve Bank of India South Gandhi Maidan Patna ndash 800001 Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender We hereby offer to execute the works and services in the Memorandum for the time specified at the rates mentioned in the Price Bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable 2 We also agree that our tender will remain valid for acceptance by the bank for 90 days from the date of opening of Part I of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing We also agree to keep the earnest money deposited during the entire period of validity of tender 3 Should this tender be accepted Iwe hereby agree to abide by and fulfill all the terms and conditions of the tender and in default thereof to forfeit and pay to you or your

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 58: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 58

successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with the written acceptance of the contract 4 Iwe understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof 5 The Tender is submitted in two parts in separate sealed envelopes Part I (Technical Bid) contains all terms and conditions and technical particulars but price has not been indicated anywhere in any manner and Part II (Price Bid) contains only the price bid in the Bankrsquos proforma Dated this ____ day of _____ 2020

For and behalf of Ms ______________________________________________

(Signature with Seal) Name Designation Date Place (Certified true copy of the Power of Attorney of the above signatory should be enclosed) Witnesses (1) Signature with name Address amp date (2) Signature with name Address amp date

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 59: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 59

PART II

PRICEFINANCIAL BID

Annexure-XIV

NAME OF THE VENDOR FIRM

ADDRESS a) Annual Maintenance Contract (AMC) cost for Computer Hardware Software and Peripherals -

Sl No

Item Description

Model Brand Under

AMC

Unit Rate AMC in ₹

Under FMS

Warranty

Unit Rate

FMS in ₹

Grand

Total in₹

1 PCs Acer Apple Dell (A) HP HCL ampIBM

194 176

2 Printers Brother Epson Cannon Samsung ampHP (D)

84 32

3 Scanners HP (E) ampEpson 21 06 4 Laptops

i-Pads Microsoft Dell HP (B) ampApple (C)

33 18

5 Mike System Ahuja 01 01 6 Webcam Logitech 02 00 7 Thin Client Dell 03 00 8 Projector Sony ampInfocus 02 01 9 External

HDD Seagate -12 TB 16 12

10 CD Writer IMOEGA ampSamsung 02 00 11 BIOFINGER

PRINT SCANNER

Secugen 01 00

Grand Total 359 246 Inclusive of all taxes

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 60: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 60

b) Facility Management Service (FMS) for Computer Hardware Software and Peripherals Description of Cost Number of

RE required FMS cost for One RE

Total Cost of FMS

FMS cost of 04 Resident Engineers For FMS support to all IT Assets as mentioned in Annexure I ie 605 assets (359 Items under AMC and 246 items under FMS)

04

Inclusive of all taxes Total Cost to the Bank (a +b) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip (Amount in words) for Annual Maintenance Contract (AMC) amp Facility Management Service (FMS) for Computer Hardware Software and Peripherals at Reserve Bank of India Patna Place Signature of Vendor Date Name and address of the Vendor (with seal) Note

1) The vendors shall upload the signed and stamped copy of Annexure-XIV (quoting the cost of AMC FMS for individual items) along with Financial Bid in the MSTC portal

2) individual rates Provide unit rates for items shown as -- (As these items may fall under AMC after end of warranty period) These prices shall be indicative in nature and may not be added while arriving at Total cost to the Bank

The IT items which will come under AMC by March 31 2021 are furnished below- (A) ndash06 Dell PCs to be included under AMC on 23012021 (B) -01 HP Elite X2 1012 Laptop to be included under AMC on 13102020 (C) ndash 01 Apple iPad Pro- Wi-Fi amp Cellular is to be included under AMC on 31012021 (D) - 05 Printers (01 HP Color LaserJet M552DN amp 04 HP LaserJet M203dw) are to be included under AMC on 16022021 (E) - 2 Scanners (HP Scanjet Pro 4500 fn1) are to be included under AMC on 16022021 (F) - 03 External HDD to be included under AMC on 03102020 and another 03 on 12012021

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender
Page 61: RESERVE BANK OF INDIA Department of Information Technology … · Computer Hardware, Software and peripherals at RBI Patna 2020-21. Page | 1 . RESERVE BANK OF INDIA . Department of

Annual Maintenance Contract amp Facility Management Service for Computer Hardware Software and peripherals at RBI Patna 2020-21

Page | 61

Annexure-XV Evaluation format of price bids Appointment of AMCFMS vendor at RBI Patna-Criteria for Financial Bid Evaluation

S No Particulars of Bid Marks 1 L-1(Lowest Bid) 100 2 L-2 90 3 L-3 80 4 L-4 70 5 L-5 60 6 Above L-5 0

  • Important Instructions Regarding E-tender