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(Customers attitude towards services)
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` (Customers attitude towards services)
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` Introduction
` Purpose of the study
` Research objetives
` Research methodology` Research findings
` Recommendations
` conclusion
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` PSO is the market leader in pakistans energy
sector. The company has the largest network of
total outlets to save the jutemotives scetor and is
the major fuel suppliers to aviatio, railways, powerprojects,
armed forces and agriculture sector.
` PSO takes pride in continuing the tradition of
excellance and is fully committed to meet the
energy needs of today and rising challenges oftomorrow.
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` To find customer satisfaction towards PSO servie
` To find the standard ofPSOService
` To know customer view about it
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` Research design
` Data collection
` Sampling method
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` State your likng about service
1st Qtr
2nd Qtr
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` Are you satisfied with the price that you pay?
Not Sure
Sure
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` What is the behavior of service provider/personel?
Normal
Polite
Angry
4th Qtr
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` Does it provide standard oil and price?
Yes
No
Don't Know
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` How do you compare it with others?
Better thanOthers
Same as others
Worse thanOthers
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` Is it difficuilt to get oil from here?
Normal
Easy
Difficuilt
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` Ion the basis of above questions, how do you rate
the service at PSO?
Good
Average
Poor
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` PSO patrol pumps that are available in the maincity but these
stations must be located near lesspopulated area like,
gulshan-e-hadeed, so thatpeople can utilize the service ofPSO.
` As far as its service performance isconcerned, most people are
agreed with itsefficiency and some other people consider itsservice
very good. That is good sign for company
but they should improve the efficiency of theirservice for
better results.
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` It has been observed from research findings that
30% people say it is very difficuilt situation from
obtaining service from here. May be service
personn
el bussy or theyn
eglect the customers.` Therefore, the service personnel should
perform
their duty with efficiency.
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