PSO Report by Mansoor Ali Seelro (Performance Management)

8/22/2019 PSO Report by Mansoor Ali Seelro (Performance Management)

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Xkfestkb Qtktm OeiAogpkby IegetmjK Areteaki Kbkiyses ol tnm Xmrlorgkbam

Gkbkcmgmbt Qystmg

Znes rmport wks prmpkrmj ks k rmsuit ol pnyseakiiy vesetebc XQO Nousm) Fkrkane" Znm

eblorgkteob wks aoiimatmj tnroucn k lorgki kbj lkam'to'lkam ebtmrvemw wetn Gs"

Kymsnk Gkbsoor) Mxmautevm NT .Xmrlorgkbam Gkbkcmgmbt%" Znm croup ol lour tnkt

wks ebvoivmj eb tnm aoiimateob ol eblorgkteob kbj prmpkrkteob ol rmport es ks loiiows0

• Gkbsoor Kie Qmmiro

• Kjmmi Kngmj Ikref

• Bkvmmj Kngmj Qejjeque

• Skqkr Nusskeb GmgobJesaikegmr

K Xrmlktory Botmfbowimjcmgmbt

ggmjektmiy

Loiiowebc

Xkcms0

dim ol Aobtmbts

DDK \EEE

.NTG%

Ebtmrvemw jktm0 Kprei 18) 48;1



V

KAFBOSIMJCMGMBZ

Sm krm vmry tnkbflui Qer Sknmmj Kie ]grkbe) our Xmrlorgkbam Gkbkcmgmbt ebstruator) wno

provejmj us wetn tnm opportubety to pky k lorgki kbj olleaeki veset to XQO Nousm) Fkrkane" Ietmrkiiy)

tnes veset drokjmbmj our nkbjs'ob fbowimjcm) mxpmrembam) kbj mxposurm" Gormovmr) eb luturm) kby

obm or kii ol us wob―t lmmi tnkt sort ol jelleauity eb tmrgs ol soaekiezebc wetn tnm pmopim kbj tnm

mbverobgmbt obam kltmr dmebc mgpioymj tnmrm) EbsnkKiikn" Obam kckeb wm wouij iefm to mxprmss our

wkrg crktetujm to ser Sknmmj lor kii tnes"

Sm wouij kiso iefm to mxprmss our dubjim ol tnkbfs to XQO gkbkcmgmbt wno gkbkcmj to kllorj to

lex jktm lor our olleaeki veset tnmrm kbj spkrmj k lmw nours out ol tnmer prmaeous) nmatea tegm sanmjuim"

Xkrteauikriy) our spmaeki crktetujm coms to Gr" Tezwkb'ui'Nkq) Gkbkcmr Zrkebebc , OJ kt XQO) wno

rmlmrrmj us lor tnes pro`mat" Qmaobjiy) wm krm odiecmj to Gs" Kymsnk Gkbsoor) Mxmautevm NT

.Xmrlorgkbam Gkbkcmgmbt% kt XQO) wno kbswmrmj kbj leiimj out our mbterm qumsteobbkerm wetnout

rmsmrvkteob" Znerjiy) wm mxprmss our tnkbfs to Gr" Tkbk G" Ejrmms) Cmbmrki Gkbkcmr NT kt XQO"

Lebkiiy) wm vkium tnm tegm spmbt wetn XQO) ’tnkbfs XQO‗"

Aorjekiiy)

Gkbsoor Kie Qmmiro

Kjmmi Kngmj Ikref

Bkvmmj Kngmj Qejjeque

Skqkr Nusskeb Gmgob



K XTMLKZOTU BOZM

Znes rmport es jevejmj ebto two pkrts ikdmimj ’Xkrt ‑ E‗ kbj ’Xkrt ‑ EE‗" Eblorgkteob aovmrmj eb Xkrt ; es

mxkatiy mxtrkatmj lrog tnm wmdsetm ol tnm aogpkby e"m" XQO" Ob tnm otnmr nkbj) Xkrt 4 aobtkebs tnm

eblorgkteob tnkt es wnoiiy jesausseob'dksmj kbj wks aoiimatmj tnroucn tnm ebtmrvemw" Our gkeb

purposm es to loaus ob tnm eblorgkteob eb Xkrt 4 sebam et wks our gkeb pro`mat to aoiimat eblorgkteob

ob tnm Xmrlorgkbam Gkbkcmgmbt Qystmg) kbj lebkiiy to kbkiyzm kii tnes areteakiiy"

Eb kjjeteob) tnm Xkrt 4 ol tnm rmport es bot ebtmbjmj to snow mllmatevm or ebmllmatevm nkbjiebc ol tnm

systmg" Tktnmr) our purposm ol tnes rmport wks to smm tnm ckp tnkt mxests dmtwmmb tnm tnmory kbjprkateam" Zo rmakp) tnes wks segpiy k tmrg kssecbgmbt lor wnean our croup anosm XQO Aogpkby―s

Xmrlorgkbam Gkbkcmgmbt Qystmg"

Kjjrmss ol tnm Aogpkby0

XQO Nousm) Fnkykdkb'm'Eqdki) Aieltob) Fkrkane'3=<88) Xkfestkb"

Aobtkats0

• Gr" Tezwkb'ui'Nkq) Gkbkcmr Zrkebebc , OJ

&54'4;'1=<1<:18

• Gr" Tkbk G" Ejrmms) Cmbmrki Gkbkcmr NT

&54'4;'554813>4

• Gs" Kymsnk Gkbsoor) Mxmautevm NT

&54'4;'1=<1<:13

Smdsetm0

www"psopf"aog

Aorjekiiy)

Our òveki croup



JEQAIKEGMT

Ks gmbteobmj mkriemr) tnm eblorgkteob eb Xkrt 4 wnoiiy aogms lrog tnm ebtmrvemw kt XQO Nousm"

Dmakusm wm wmrm snort ol tegm tnmrm) wm tremj to tnm mxtmbt possedim to aoiimat ks secbeleakbt)

kaaurktm kbj rmimvkbt eblorgkteob ks possedim" Dut tnmrm kiwkys krm ankbams ol gesebtmrprmtebc tnm

eblorgkteob mspmaekiiy wnmb obm ikafs tegm" Qo) wm jesaikeg kby gesebtmrprmtkteob tnkt aouij nkvm

tkfmb pikam jurebc tnm ebtmrvemw ob our pkrt" Xius) kt sogm poebts) el et bmamssetktms) wm nkvm

ebtmrprmtmj kbj mikdorktmj tnm tnebcs our owb wky) kt our jesarmteob) to kjj vkium to tnm rmport"

Aorjekiiy)

Our òveki croup



ZKDIM OL AOBZMBZQ

.Xkcm bugdmrs krm ikdmimj ks pmr pjl aoubt%

XKTZ ‑ E

Ebtrojuateob …………………………………………………………………………………"" 8<

Gkrfmtebc , Jestreduteob ………………………………………………………………………"" 8<

Kaqueseteob ol Xrojuats …………………………………………………………………………" 8<

Qtorkcm …………………………………………………………………………………………""" 83

Xrojuat Govmgmbt ……………………………………………………………………………""" 83

Iudms Gkbulkaturebc , Qkims …………………………………………………………………"" 83

\eseob …………………………………………………………………………………………" 83

Gesseob ………………………………………………………………………………………""" 8>\kiums …………………………………………………………………………………………" 8>

Nestory ………………………………………………………………………………………""" 85

XQO0 Qtmp dy Qtmp ………………………………………………………………………………"" ;8

Dusebmss ]bets ……………………………………………………………………………"""… ;;

NT Xneiosopny ………………………………………………………………………………"" ;;

Sorf Mbverobgmbt …………………………………………………………………………"" ;;

Mgpioymm Tmaocbeteob …………………………………………………………………………""" ;;

Gotevkteob Qurvmy ………………………………………………………………………………"" ;4

Aoggubeakteob …………………………………………………………………………………" ;4

Pmro Zoimrkbam …………………………………………………………………………………""" ;4Aklmtmrek/letbmss lkaeiety/rmarmkteobki katevetems ………………………………………………… ;1

Akrmmr Opportubetems …………………………………………………………………"""…… ;1

Kjvmrtesmj/Mxpmrembamj Xoseteobs ………………………………………………………………" ;1

Tmaruetgmbt Ayaims .Mbtry'imvmis% ………………………………………………………………" ;1

Akrmmr Jmvmiopgmbt …………………………………………………………………………" ;:

Xmrlorgkbam Gkbkcmgmbt …………………………………………………………………"" ;:

XKTZ ‑ EE

K Areteaki Kbkiyses ol tnm Xmrlorgkbam Gkbkcmgmbt Qystmg ol XQO …………………… ;=

Xmrlorgkbam Gkbkcmgmbt Xroamss ……………………………………………………………" ;<

Jmlebebc Xmrlorgkbam kbj ets Jmtmrgebkbts …………………………………………………"" ;3

Kpprokanms to Gmksurebc Xmrlorgkbam ………………………………………………………""" ;3

Xmrlorgkbam Kpprkeski …………………………………………………………………………"" ;3

Xmrlorgkbam Gkbkcmgmbt Qystmg ks k wnoim0 aoggubeakteob) mbckcmgmbt) mvkiukteob kbj

lmmjdkaf essums …………………………………………………………………………………""" ;>

KXXMBJEAMQ

KXXMBJE^ K0 [umsteobbkerm

KXXMBJE^ D0 Ejmki Xmrlorgkbam Gkbkcmgmbt Qystmg Anmafiest



EbtrojuateobXkfestkb Qtktm Oei .XQO% es tnm bkteob―s ikrcmst mbmrcy aogpkby) kbj es aurrmbtiy mbckcmj eb

tnm gkrfmtebc kbj jestreduteob ol vkreous XOI projuats ebaiujebc Gotor Cksoiebm .Gocks%)

Necn Qpmmj Jemsmi .NQJ%) Lurbkam Oei .LO%) @mt Lumi .@X';%) Fmrosmbm) ABC) IXC)

Xmtroanmgeakis kbj Iudreakbts" Eb kjjeteob to tnmsm projuats) XQO kiso egports otnmr

projuats dksmj ob tnmer jmgkbj pkttmrbs" K dreml ovmrvemw ol mkan ol XQO―s dusebmss lkamts

es prmsmbtmj dmiow0

Gkrfmtebc , Jestreduteob

XQO possmssms tnm ikrcmst jestreduteob bmtworf eb tnm aoubtry aogpresebc ol 1)<>5 outimts out

ol wnean 1)=88 outimts smrvm tnm Tmtkei smator kbj ;>5 outimts smrvm our duif austogmrs" Out

ol tnm totki ol 1)<>5 outimts) ;)<5; Tmtkei kbj ;<3 Aobsugmr Dusebmss outimts nkvm dmmb

upcrkjmj wetn tnm gost up'to'jktm lkaeietems ks pmr tnm vesukiezkteob ol tnm Bmw \eseob Tmtkei

Xrocrkggmj"

Kaqueseteob ol Xrojuats0

Znm kutogotevm smator es tnm gkeb aobsugmr ol Gotor Cksoiebm .Gocks% kbj Necn Qpmmj

Jemsmi .NQJ% wnmrmks Lurbkam Oei .LO% es gkrfmj lor powmr pikbt uskcm"

Zo gmmt tnm suppiy jmleaet ol tnm aoubtry) XQO egports Gocks) NQJ) @X ; kbj LO ks kbj

wnmb rmquermj" Znm totki egport ol dikaf kbj wnetm oei eb Xkfestkb ikst ymkr wks ;4": geiieob

gmtrea tobs kbj XQO nkj tnm ieob―s snkrm ol tnes egport wetn ;;"4 geiieob gmtrea tobs wnean

akgm to ovmr 58- ol tnm totki lumi egports ol tnm aoubtry" Otnmr tnkb projuat egports) XQO

kaquermj ;"3= geiieob gmtrea tobs lrog vkreous rmlebmrems dksmj eb Xkfestkb eb orjmr to aktmr to

our gkrfmt bmmjs"

XKTZ ‑ E



Qtorkcm

XQO possmssms tnm ikrcmst storkcm akpkaety eb tnm aoubtry" Znm aogpkby―s eblrkstruaturm

strmtanms lrog Fkrkane to Ceicet" Setn 5 ebstkiikteobs kbj 41 jmpots ioaktmj kaross tnm aoubtry

XQO―s storkcm akpkaety ol kpproxegktmiy k geiieob gmtrea tobs rmprmsmbts 3:- ol tnm totki

storkcm akpkaety owbmj dy kii tnm oei gkrfmtebc aogpkbems"

Xrojuat Govmgmbt

XQO usms tnrmm gmankbesgs lor tnm govmgmbt ol XOI projuats bkgmiy) tkbf Iorrems .rokj%)

tkbf wkcobs .rkeiwkys% kbj pepmiebms" Sm aurrmbtiy nkvm k totki limmt ol >)=5= tkbf Iorrems

out ol wnean 4484 tkbf Iorrems krm Bmw \eseob tkbf iorrems wnean krm aogpiyebc wetn tnmiktmst KJT stkbjkrjs kbj krm mqueppmj wetn peilmrkcm prool trkafmr systmgs" Setn tnm

aoggmbamgmbt ol opmrkteobs ol tnm Snetm Oei Xepmiebm Xro`mat .SOXX% lrog Fkrkane to

Gmngooj Fot vek Qnefkrpur kbj tnm GLG .Gmngooj Fot/Lkeskikdkj/Gkanefmy% pepmiebm)

tnm suppiy pkttmrb lor wnetm oei lrog Fkrkane nks swetanmj lrog tkbf iorrems to pepmiebms" XQO

es prmsmbt ks k pkrtbmr eb tnes pro`mat kbj noijs k ;4- mquety snkrm eb tnes vmbturm"

Iudms Gkbulkaturebc , Qkims

XQO es stmkjeiy procrmssebc eb tnm lemij ol iudreakbts" Setn stktm'ol'tnm'krt Iudreakbts

Gkbulkaturebc Zmrgebki .IGZ% ioaktmj eb Forkbce Ebjustreki Krmk) Fkrkane wm krm aktmrebcto k bugdmr ol smators ebaiujebc kutogotevm) Ne'strmmt kbj ebjustreki aobsugmrs tnroucn tnm

proveseob ol smators ebaiujebc kutogotevm) Ne'strmmt kbj ebjustreki aobsugmrs tnroucn tnm

proveseob ol projuats"

\eseob

Zo mxami eb jmievmrebc vkium to austogmrs ks kb ebbovktevm kbj jybkgea mbmrcy aogpkby tnkt

cmts to tnm luturm lerst"



GesseobSm krm aoggettmj to imkjmrsnep eb mbmrcy gkrfmt tnroucn aogpmtetevm kjvkbtkcm eb provejebc

tnm necnmst qukiety pmtroimug projuats kbj smrveams to our austogmrs) dksmj ob0

o Xrolmsseobkiiy trkebmj) necn qukiety) gotevktmj worfloram) worfebc ks k tmkg eb kb

mbverobgmbt) wnean rmaocbezms kbj rmwkrjs pmrlorgkbam) ebbovkteob kbj armktevety) kbj

provejms lor pmrsobki crowtn kbj jmvmiopgmbt

o Iowmst aost opmrkteobs kbj kssurmj kaamss to iobc'tmrg kbj aost mllmatevm suppiy sourams

o Qustkebmj crowtn eb mkrbebcs eb rmki tmrgs

o Necniy mtneaki) sklm mbverobgmbt) lrembjiy kbj soaekiiy rmspobsedim dusebmss prkateams

\kiums

Mxamiimbam

Sm dmiemvm tnkt mxamiimbam eb our aorm katevetems mgmrcms lrog k pksseob lor skteslyebc our

austogmrs# bmmjs eb tmrgs ol totki qukiety gkbkcmgmbt" Our lormgost coki es to rmtkeb our

aorporktm imkjmrsnep"

Aonmsevmbmss

Sm mbjmkvor to kanemvm necnmr aoiimatevm kbj ebjevejuki cokis tnroucn tmkg" Znes es

ebauiaktmj eb tnm orckbezkteob tnroucn mllmatevm aoggubeakteob

Tmspmat

Sm krm kb Mquki Opportubety Mgpioymr kttrkatebc kbj rmaruetebc tnm lebmst pmopim lrog

kroubj tnm aoubtry" Sm vkium aobtreduteob ol ebjevejukis kbj tmkgs" Ebjevejuki aobtreduteobs

krm rmaocbezmj tnroucn our rmwkrj kbj rmaocbeteob procrkg"



Ebtmcrety

Sm upnoij our vkiums kbj Dusebmss Mtneas prebaepims eb mvmry kateob kbj jmaeseob"

Xrolmsseobki kbj pmrsobki nobmsty) jmjeakteob kbj aoggetgmbt krm tnm ikbjgkrfs ol our

suaamss" Opmb kbj trkbspkrmbt dusebmss prkateams krm dksmj ob mtneaki vkiums kbj rmspmat lor

mgpioymms) aoggubetems kbj tnm mbverobgmbt"

Ebbovkteob

Sm krm aoggettmj to aobtebuous egprovmgmbt) dotn eb Bmw Xrojuat kbj Xroamssms ks wmii ks

tnosm mxestebc kirmkjy" Sm mbaourkcm Armktevm Ejmks lrog kii stkfmnoijmrs"

Aorporktm Tmspobsedeiety

Sm progotm Nmkitn) Qklmty kbj Mbverobgmbt auiturm dotn ebtmrbkiiy kbj mxtmrbkiiy" Sm

mgpnksezm ob Aoggubety Jmvmiopgmbt kbj ksperm to gkfm soaemty k dmttmr pikam to ievm eb"

Nestory

Znm armkteob ol Xkfestkb Qtktm Oei .XQO% akb dm trkamj dkaf to tnm ymkr ;53:) wnmb ob

@kbukry ;st6 tnm covmrbgmbt toof ovmr kbj gmrcmj Xkfestkb Bkteobki Oei .XBO% kbj Jkwooj

Xmtroimug Iegetmj .JXI% ks Xrmgemrm Oei Aogpkby Iegetmj .XOAI%"

Qoob kltmr tnkt) ob 1rj @ubm ;53:) Xmtroimug Qtorkcm Jmvmiopgmbt Aorporkteob .XQJA%

akgm ebto mxestmbam" XQJA wks tnmb rmbkgmj ks Qtktm Oei Aogpkby Iegetmj .QOAI% ob

Kucust 41rj ;53<" Loiiowebc tnkt) tnm MQQO ubjmrtkfebcs wmrm puranksmj ob ;=tn

Qmptmgdmr ;53< kbj aobtroi wks vmstmj eb QOAI" Znm mbj ol tnkt ymkr .18tn Jmamgdmr ;53<%

skw tnm gmrcmr ol tnm Xrmgemr Oei Aogpkby Iegetmj kbj Qtktm Oei Aogpkby Iegetmj) cevebc

wky to Xkfestkb stktm Oei .XQO%"

Kltmr XQO―s ebampteob) tnm aorporktm auiturm ubjmrwmbt k aogprmnmbsevm rmbmwki procrkg

wnean wks luiiy egpimgmbtmj eb 488:" Znes procrkg ovmr tnm ymkrs ebaiujmj tnm rmvkgpebc

ol tnm orckbezkteobki kranetmaturm) rkteobkiezkteob ol stkll) mgpioymm mgpowmrgmbt kbj

trkbspkrmbay eb jmaeseob gkfebc tnroucn aross lubateobki tmkgs" Znes bmw aorporktm rmbmwki

procrkg nks jevejmj tnm aogpkby―s gkòr opmrkteobs ebto ebjmpmbjmbt katevetems supportmj dy

imcki) lebkbaeki) eblorgktevm kbj otnmr smrveams" Eborjmr to rmebloram kbj gobetor tnes

struaturki ankbcm) rmiktmj anmaf kbj dkikbams nkvm dmmb mstkdiesnmj dy ebaorporktebc

gobetorebc kbj aobtroi systmgs"



Nugkb Tmsouram Jmvmiopgmbt dmakgm obm ol tnm gkeb preoretems ob tnm aogpkby―s kcmbjk

ubjmr tnes aorporktm rmlorg"

Et es jum to tnes mllmatevm egpimgmbtkteob ol aorporktm rmlorg kbj aobsestmbt kppieakteob ol tnm

dmst ebjustreki prkateams kbj dusebmss jmvmiopgmbt strktmcems) tnkt XQO nks dmmb kdim to

gkebtkeb ets gkrfmt imkjmrsnep eb k necniy aogpmtetevm dusebmss mbverobgmbt"

@kbukry ;) ;53:

Znm lmjmrki covmrbgmbt toof ovmr tnm gkbkcmgmbt ol XBO .Xkfestkb

Bkteobki Oei% kbj JXI .Jkwooj Xmtroimug Iegetmj%) rmbkgmj ebto XOAI

.Xrmgemr Oei Aogpkby Iegetmj% ubjmr gkrfmtebc ol Xmtroimug Xrojuats

.Lmjmrki Aobtroi Kat) ;53:%

@ubm <) ;53:

Znm covmrbgmbt ebaorporktms ’Xmtroimug Qtorkcm Jmvmiopgmbt Aorporkteob―

XQJA

Kucust 41) ;53<

XQAJA rmbkgmj to Qtktm Oei Aogpkby Iegetmj .QOAI%

Qmptmgdmr ;=) ;53<

Znm Covmrbmgmbt puranksms MQQO ubjmrtkfebcs) vmsts tnmer aobtroi eb QOAI

Jmamgdmr 18) ;53<

Znm Covmrbgmbt gmrcms XBO kbj XOAI ebto QOAI .Qtktm Oei Aogpkby

Iegetmj% kbj rmbkgms et Xkfestkb Qtktm Oei Aogpkby Iegetmj .XQO%



;555

Znm bmw veseob procrkg es ikubanmj wetn tnm bmw ioco ol XQO"

Dusebmss ]bets

Ks pmr tnm dusebmss bmmjs kbj to noij ob to k austogmr loausmj egkcm) wm nkvm kb

orckbezkteobki struaturm aogpresebc ol tnrmm .81% gkeb dusebmss ubets tnkt mbaogpkss kii tnm

gkòr lubateobs ol tnm aogpkby0

o Austogmr Qmrveams

o Lebkbam , Eblorgkteob Zmanboiocy

o Nugkb Tmsouram , Qmrveams

NT Xneiosopny

o Aobsejmr nugkb kssmt ' tnm obiy kssmt ‑ wnean kpprmaektms wetn tnm pksskcm ol tegm

o Tecnt pmrsob kt tnm recnt pikam

o Aobtebuousiy rm'kiecb orckbezkteob eb iebm wetn aobtmgporkry dusebmss prkateams

o Gkfm Orckbezkteob imkb kbj limxedim to dmaogm gorm rmspobsevmVV

o Nkbjim NT essums wetn kii lkerbmss kbj trkbspkrmbay

Sorf Mbverobgmbt

Mgpioymm Tmaocbeteob

Zo doost tnm gorkim ol mgpioymms k rmwkrj kbj rmaocbeteob sanmgm es eb pikam lor tnm ikst

lmw ymkrs kbj nks dmmb k crmkt souram ol armktebc k speret ol nmkitny aogpmteteob kgobcst

mgpioymms" Mkan ymkr mgpioymms krm bogebktmj lor two aogpkby'wejm amrmgobems vez"



Qnkufkt Tkzk Gerzk Gkbkcmgmbt Mxamiimbam Kwkrj kbj XQO Gkbkcebc Jermator―s

Xmrlorgkbam Kwkrj" Et kafbowimjcms mxampteobki) sgkrt kbj dmyobj tnm akii ol jutypmrlorgkbam"

Gotevkteob Qurvmy

Qpmaeki mllorts lor aobtebuousiy mbreanebc our dusebmss systmgs kbj egpimgmbtebc rmiktevm

strktmcems nkvm kiwkys dmmb lruetlui wnean krm kegmj kt kucgmbtebc k worf auiturm tnkt

mbnkbams mgpioymm gotevkteob ks wmii ks ckebebc k dmttmr ubjmrstkbjebc ol lorams tnkt snkpms

gotevkteob) kttetujm) dmnkveor pkttmrbs kbj mxpmatkteobs"

Mgpioymm Gotevkteob survmys krm aobjuatmj tnkt rmaocbezm tnm bmmjs) opebeobs) aobamrbs kbj

pmrampteobs ol our nugkb akpetki kdout tnm orckbezkteob kbj wnkt tnmy vkium eb tmrgs ol

prolmsseobki kbj pmrsobki ebtmrmsts kbj ebambtevms" Fmmpebc k nugkb mimgmbt es gebj tnmsm

survmys nmip ejmbtely k gmkbebclui mgpioymm rmikteobsnep wetn tnm orckbezkteobki od`matevms

kbj ubjmrstkbj tnmer òd rmspobsedeietems kbj worf mxpmatkteobs"

Aoggubeakteob

o Opmb'doof , jermat kpprokan mbverobgmbt

o Kb kssortgmbt ol lorugs/gmmtebcs kt nkbj .Mxmautevm Aoggettmm) Gkbkcmgmbt

Aoggettmm) Mgpioymm Imkjmrsnep Zmkg% ebsperm jesaepiebm kbj kaamimrktm

mstkdiesngmbt ol proamssms , systmgs

o Mbaourkcm tmkg worf , croup jybkgeas wneim ebauiaktebc k smbsm ol owbmrsnep

tnroucn mgpowmrmj Aross Lubateobki Zmkgs .ALZs%

o Mgpioy Dusebmss Xroamss Tmmbcebmmrebc .DXT% to gkebtkeb kb ebtmrbkteobki worfebc

mbverobgmbt dy strmkgiebebc proamssms kbj rmgovebc ubbmamsskry ikymrs

o Ebtmrkatevm smsseobs krm rmcuikriy nmij dy tnm Gkbkcebc Jermator kt kii imvmis dmakusm

aimkr) aonmrmbt kbj aobsestmbt gmsskcms mbsurm tnkt mgpioymms krm kdim to ebtmcrktm

tnm ebputs ebto tnmer tnebfebc"o Kii orckbezkteobki ankbcms krm kbboubamj"

Pmro Zoimrkbam

Sm nkvm necn mtneaki stkbjkrjs kbj k „Dusebmss Xrebaepims kbj Mtneas Xoieay― eb pikam" Sm

vkium) mbaourkcm kbj ebauiaktm aorporktm rmlorgs) cooj covmrbkbam) dmst dusebmss prkateams

kbj kb mbverobgmbt ol aobtebumj kjnmrmbam to „Pmro Zoimrkbam―) rmsuitebc eb tnm jmvmiopgmbt

ol our nugkb akpetki kbj gmmtebc kii dusebmss ankiimbcms"



Aklmtmrek/letbmss lkaeiety/rmarmkteobki katevetems

XQO mbaourkcms rmarmkteobki katevetems ol worfloram kt kii imvmis" Lorgkteob kbj lubateobebc

ol ’XQO Aiud‗ provejms kssestkbam to mgpioymms lor tnmer gmbtki kbj pnyseaki nmkitn ks wmii

ks lor tnmer soaeki katevetems" Qports kbj rmarmkteobki katevetems krm orckbezmj tnroucn tnes

lorug) wnmrm mgpioymms kbj tnmer lkgeiems krm mbaourkcmj to pkrteaepktm"

Et es our top preorety to mbsurm tnm mgpioymms krm eb cooj snkpm kbj nmkitn" Zo pnyseakiiy

snow tnkt wm akrm) wm nkvm eb'nousm looj smrveam wetn sudsejezmj gmkis eb k aklmtmrek tnkt

akb aktmr kii tnm mgpioymms stkteobmj kt XQO Nousm"

Mgpioymms akb mbòy cygbkseug lkaeiety recnt eb XQO#s aorporktm veaebety) k aobvmbembam ol

wkifebc lrog your worfstkteob to k prevktm cyg lor k rmvetkiezebc worfout"

Akrmmr Opportubetems

Eb orjmr to gmmt tnm ankiimbcms ol kb ebarmksebciy aogpmtetevm dusebmss mbverobgmbt XQO

ebaorporktms k aogpimtm trkbspkrmbt rmaruetgmbt systmg" Sm krm loausmj towkrjs kttrkatebckbj rmtkebebc akpkdim qukielemj mgpioymms kbj dmiemvm tnkt tnm ebvmstgmbt eb nugkb akpetki

rmsuits eb dmbmletebc lrog tnm aoiimatevm fbowimjcm kbj mxpmrembam ol mxestebc obms" Eb iebm

wetn tnes strktmcy wm nkvm propmr nerebc proamssms eb pikam"

k" Kjvmrtesmj/Mxpmrembamj Xoseteobs0

Znmsm vkakbaems oaaur ks kbj wnmb wm bmmj to mxpiorm outsejm mxpmrembam"

d" Tmaruetgmbt Ayaims .Mbtry'imvmis%0

Kii tnmsm poseteobs krm qukieleakteob dksmj kbj kbyobm dmebc k lrmsn crkjuktm ornkvebc imss tnkb = ymkrs ol mxpmrembam akb kppiy) nowmvmr tnmsm vkakbaems wouij dm

kbboubamj ks , wnmb rmquermj"

o Gkbkcmgmbt Zrkebmm Xrocrkg .GDKs%

o Zrkebmm Mbcebmmr Xrocrkg .DMs%

o Kssoaektm Mbcebmmr Xrocrkg .JKMs%

o Anmgests .GQa Anmgestry/Kppiemj Anmgestry%

o KAAK Zrkebmm Xrocrkg VK'imvmis/D"Aog & AKZ/KAAK pkrt E aimkr .geb

rmquermgmbt%W



Akrmmr Jmvmiopgmbt

Imkjmrsnep sfeiis mbnkbamgmbt ol trkebmj worfloram tkfms pikam tnroucn ankiimbcebc

kssecbgmbts) mgpowmrgmbt) progotebc mgpioymms wetneb tnm orckbezkteob) wnmrmvmr

possedim kbj aobambtrktebc ob Lkst'Zrkaf mgpioymms) to leii necnmr vkakbaems"

Our mgpioymms wno krm weiiebc to gkxegezm tnmer aobtreduteobs krm ejmbtelemj lor akrmmr

jmvmiopgmbt" Znm youbc kbj mxpmrembamj prolmsseobkis wno akb drebc k secbeleakbt ankbcm

krm cevmb kssecbgmbts tnkt mbaogpkss k crmkt jmki ol rmspobsedeiety kbj kutobogy"

Xmrlorgkbam Gkbkcmgmbt

o Qystmg ol kutnmbtea pmrlorgkbam mvkiukteob kbj lmmj dkaf es egpimgmbtmj kt XQO

kbj es kb ebtmcrki pkrt ol our kpprkeski gkbkcmgmbt

o Ebjevejuki pmrlorgkbam es kiecbmj wetn tnm dusebmss cokis kbj aogpkby od`matevms

o Xmrlorgkbam‑dksmj rmwkrjs krm ollmrmj to kii mgpioymms ob k ymkriy dkses

o Dmii aurvm aovmrs kii gkbkcmgmbt mgpioymms kbbuki kpprkeski tnroucn kpopuikteob sprmkj"



K Areteaki Kbkiyses ol tnm Xmrlorgkbam

Gkbkcmgmbt Qystmg ol XQO

Kaaorjebc to Mxmautevm NT) tnm Xmrlorgkbam Gkbkcmgmbt Qystmg kt XQO es coebc tnroucn k

proamss ol gkfmovmr kbj tnkt k iot ol egprovmgmbts krm dmebc eb`matmj ebto tnm mxestebc

systmg" Lor mxkgpim) tnmy krm bow rmvkgpebc kbj sneltebc to tnm Qtrktmcea NT kbj

Xmrlorgkbam Gkbkcmgmbt Qystmg) k systmg tnkt wks prmveousiy tmrgmj ks ’kjgebestrktevm‗)

bot ’strktmcea‗" Gormovmr) gmksurms nkvm kiso dmmb tkfmb to egprovm tnm pmrlorgkbam

kpprkeski lorg so tnkt to cevm et k strktmcea ioof kbj usm) jesaiosmj Mxmautevm NT) Kymsnk

Gkbsoor"

Znes pkrt ol tnm rmport aobtkebs tnm eblorgkteob aoiimatmj tnroucn tnm ebtmrvemwmr'kssestmjqumsteobbkerm" Ebtmrvemwmr rmlmrs to our croup" Znm eblorgkteob wks kii rmiktmj to tnm

Xmrlorgkbam Gkbkcmgmbt Qystmg ol XQO" Dut et akbbot dm aikegmj tnkt tnm eblorgkteob es

tnoroucn kbj aogprmnmbsevm kbj tnkt eblorgkteob es aovmrebc tnm mbterm Xmrlorgkbam

Gkbkcmgmbt Qystmg" Qebam) Xmrlorgkbam Gkbkcmgmbt es kb obcoebc proamss) so obm akbbot

aovmr kii suan eblorgkteob eb kb ebtmrvemw ikstebc lor obiy obm or two nours" Bmvmrtnmimss)

our croup nks tremj to tnm mxtmbt possedim to smmf ks tnoroucn eblorgkteob ks possedim"

Eb tnes smateob) wm―ii kbkiyzm tnm eblorgkteob ves'è'ves tnm Xmrlorgkbam Gkbkcmgmbt Xroamss

kbj tnm anmafiest lor kb Ejmki Xmrlorgkbam Gkbkcmgmbt Qystmg .smm KXXMBJE^ D%" Joebc

so weii cevm us sogm egportkbt ebsecnts rmckrjebc tnm strktmcea orembtkteob ol tnm systmg" Xius)

now gkby mimgmbts ol kb Ejmki Xmrlorgkbam Gkbkcmgmbt Qystmg krm prmsmbt eb tnm mxestebc

Xmrlorgkbam Gkbkcmgmbt systmg ol XQO"

Sm stkrt wetn eiiustrktebc tnm Xmrlorgkbam Gkbkcmgmbt Xroamss) kbj tnmb aogpkrebc tnm

eblorgkteob aoiimatmj wetn tnes proamss" Nmrm es tnm eiiustrkteob ol <'stmp Xmrlorgkbam

Gkbkcmgmbt Xroamss"

XKTZ ‑ EE



Xmrlorgkbam Gkbkcmgmbt Xroamss

;" Xrmrmquesetms0

Fbowimjcm ol tnm orckbezkteob―s gesseob , strktmcea cokis

Fbowimjcm ol tnm òd eb qumsteob .@J%"

4" Xmrlorgkbam Xikbbebc0

Tmsuits0

o Fmy kaaoubtkdeietems

o Od`matevms

o Xmrlorgkbam stkbjkrjs

Dmnkveors0

o FQKs/[QMs

Jmvmiopgmbtki Xikb0

1" Xmrlorgkbam Mxmauteob0

Gkbkcmr―s/supmrvesor―s roim

Mgpioymm―s roim

:" Xmrlorgkbam Kssmssgmbt0

Xmrlorgkbam kpprkeski lorg

Xmrlorgkbam gmksurmgmbt kpprokanms/toois

=" Xmrlorgkbam Tmvemw0

Kpprkeski gmmtebc

Krmks lor egprovmgmbt V

<" Xmrlorgkbam Tmbmwki , Tmaobtrkatebc0

Ebaiujms ebsecnts lrog otnmr stmps) , imkjs to kckeb lerst stmp e"m" prmrmquesetms

Znm ebtmrprmtkteob ol tnm eblorgkteob aoiimatmj jejb―t rmvmki kby strktmcea aobcrumbam ol tnm

opmrkteobki imvmi cokis wetn tnm top imvmi cokis" Znes ebtmrprmtkteob jermatiy aogms lrog tnm

kbswmr tnkt Mxmautevm NT kt XQO ckvm us" Qnm toij tnkt et nkj dmmb lor tnrmm to lour ymkrs

tnkt tnmy nkj bot rmvesmj tnmer pmrlorgkbam kpprkeski lorg" Qnm lurtnmr jesaiosmj tnkt tnes wks

akusmj dy bot nkvebc propmr òd jmsarepteobs" Mvmb el tnmy krm eb pikam) tnmb bot dy nkvebc

propmr egpimgmbtkteob ol tnm òd jmsarepteobs"



Znes es now tnm lerst stmp eb tnm pmrlorgkbam gkbkcmgmbt proamss es gessebc" Kbj el et noijs)

tnmb kii otnmr stmps eb tnm proamss weii bot worf tnm propmr wky" Lor mxkgpim) kaaoubtkdeietemslor mgpioymms― òds wmrm soimiy jmtmrgebmj kbj jmaejmj dy tnmer eggmjektm supmrvesors/

gkbkcmrs or jmpkrtgmbt nmkj" Qo lkr ks gmmtebcs krm aobamrbmj) tnmrm wmrm sogm eblorgki

gmmtebcs dmtwmmb tnm gkbkcmrs kbj mgpioymms"

Jmlebebc Xmrlorgkbam kbj ets Jmtmrgebkbts

Xmrlorgkbam akb dm jmlebmj eb tmrgs ol dotn dmnkveors ks wmii ks rmsuits" Kt XQO) tnm skgm es

trum tnkt lor sogm òds) pmrlorgkbam es mvkiuktmj dksmj ob rmsuits" Lor otnmr òds) et es

mvkiuktmj dksmj ob dmnkveors" Gmkbs) dotn kpprokanms krm ol mquki egportkbam to tnmg" Kiso)

kii tnrmm jmtmrgebkbts vez" jmaikrktevm fbowimjcm) proamjurki fbowimjcm kbj gotevkteob krm

dmiemvmj to dm pmrlorgkbam jmtmrgebkbts kt XQO"

Kpprokanms to Gmksurebc Xmrlorgkbam

Zwo kpprokanms krm eb pikam to gmksurebc pmrlorgkbam kt XQO e"m" Dmnkveor kpprokan kbj

Tmsuits kpprokan" Qogm ol tnm poebts rmiktmj to tnm rmsuits kpprokan nkvm kirmkjy dmmb

jesaussmj eb tnm lerst smateob ol tnes pkrt ol tnm rmport" Qo) eb tnes smateob) wm spmaeleakiiy turbto tnm dmnkveor kpprokan" Dut dmlorm govebc knmkj) obm poebt rmiktmj to rmsuits kpprokan es

tnkt od`matevms kbj stkbjkrjs smt ubjmr tnes kpprokan krm kii gmkbebclui) spmaelea) kcrmmj

upob) preoretezmj kbj rmimvkbt" Out ol k bugdmr ol gmtnojs kvkeikdim to gmksurebc

aogpmtmbaems ebjeaktebc pkrteauikr dmnkveors) „loramj jestreduteob― .lrog Aogpkrktevm

Qystmgs ol gmksurebc pmrlorgkbam%6 kbj „dmnkveor anmafiest― .lrog Kdsoiutm Qystmgs ol

gmksurebc pmrlorgkbam% krm obiy eb opmrkteob" Loramj jestreduteob es eb opmrkteob wetn k iettim

gojeleakteob eb ets bkgm kbj usm" Et es katukiiy akiimj „Dmii Aurvm Jestreduteob― kt XQO"

Gormovmr) tnmrm es bo propmr ckucm to gmksurm aogpmtmbaems tnkt ebjeaktm amrtkeb dmnkveor)

jevuicmj opmbiy dy Mxmautevm NT"

Xmrlorgkbam Kpprkeski

Xmrlorgkbam kpprkeski proamss kt XQO tkfms pikam obam k ymkr ‑ kt tnm mbj ol lesaki ymkr"

Kpprkeski proamss joms bot smmf eblorgkteob lrog stkfmnoijmrs) tnus) bo 1<8 jmcrmm lmmjdkaf

systmg es eb pikam" Obiy two sourams krm ebvoivmj eb kpprkeski proamss e"m" supmrvesor kbj

mgpioymm .smil%" Znkt es) kii mimgmbts ol k typeaki pmrlorgkbam kpprkeski lorg krm prmsmbt eb

tnm mxestebc lorg mxampt tnm mimgmbt ’stkfmnoijmrs― ebput‗" Obm gorm mimgmbt tnkt es bot ks



suan aobsejmrmj to dm ebaiujmj eb tnm kpprkeski lorg es ’pmrlorgkbam stkbjkrjs‗" Ksejm lrog

tnes) two ol tnm jmserkdim lmkturms ol tnm lorg krm gessebc nkilwky e"m" „segpieaety― kbj„kjkptkdeiety― ks rmvmkimj ubcukrjmjiy dy tnm Mxmautevm NT" K smpkrktm lorg es usmj lor

od`matevm smttebc kbj trkebebc kbj jmvmiopgmbt bmmjs"

Eb kjjeteob) obm cooj poebt ol tnm kpprkeski es tnkt tnm ovmrkii rktebc ol tnm mgpioymm rmkanmj

eb kpprkeski lorg es soimiy dksmj ob gmankbeaki proamjurm sebam et es saorm'dksmj ks opposmj

to sud`matevm ùjcmgmbt ol tnm ovmrkii rktebc" Ob tnm otnmr nkbj) obm likw wks tnkt tnm skgm

lorg wks usmj lor kii tnm òd lkgeiems or aktmcorems"

Qebam kii kpprkeski systmgs krm sud`mat to rktmr mrrors) kt imkst to ubebtmbteobki mrrors) kpprkeski

systmg kt XQO es bot tnm mxampteob to tnes" Kaaorjebc to tnm lkats droucnt to iecnt jurebc tnmebtmrvemw) tnm gost aoggob ol tnm ebtmbteobki mrrors es tnm mrror ol ambtrki tmbjmbay" Qo lkr ks

ubebtmbteobki mrrors krm aobamrbmj) et wks jesaiosmj tnkt tnmy vkry supmrvesor to supmrvesor

kbj rktmr to rktmr"

Xmrlorgkbam Gkbkcmgmbt Qystmg ks k wnoim0 aoggubeakteob) mbckcmgmbt) mvkiukteob

kbj lmmjdkaf essums

Znm aoggubeakteob ol tnm Xmrlorgkbam Gkbkcmgmbt Qystmg es jobm tnroucn guitepim

ankbbmis ol aoggubeakteob vez" aerauikrs) gmgos) boteam dokrjs) kbj otnmr gmjek spmaelea to

tnm aobamrbmj jmpkrtgmbt" Nowmvmr) mgpioymm ebvoivmgmbt es bot tnkt wmiaogmj eb tnes

proamss" Bmetnmr peiot tmstebc es aobjuatmj dmlorm tnm katuki egpimgmbtkteob ol tnm systmg bor

es kb mllort mxpmbjmj to gobetor kbj mvkiuktm tnm systmg ob kb obcoebc dkses" Znm gkeb

rmksob dmebc dmiemvmj lor kii tnes es tnkt k rmvkgp mllort es ubjmr wky tnkt iegets tnm kdeiety to

pky kttmbteob to kii suan tnebcs"

Lmmjdkaf ob dotn posetevm kbj bmcktevm pmrlorgkbam es cevmb" Dut tnm auiturm ol lkam'to'lkam

lmmjdkaf es bot aoggob to tnm luii mxtmbt" Gormovmr) bo lmmjdkaf) succmsteob) or kby sort ol

ebput lrog mgpioymms rmckrjebc now snouij pmrlorgkbam dm gmksurmj) wnkt snouij dm

aretmrek) mta" es cktnmrmj" Lebkiiy) XQO mgpioys kb kppmkis proamss tnroucn wnean mgpioymms

akb ankiimbcm ubùst or ebaorrmat jmaeseob" Kii tnroucn tnes proamss) mgpioymm prevkay es

rmspmatmj to tnm mxtmbt possedim"



KXXMBJE^ .K%0

Xmrlorgkbam Gkbkcmgmbt Qystmg Eblorgkteob [umsteobbkerm.Znm eblorgkteob aoiimatmj nmrmeb weii dm usmj lor rmport wretebc purposm obiy" Kiso et weii

rmgkeb aoblejmbteki kbj weii bot dm rmjestredutmj to kby tnerj pkrtems%

Ebtmrvemw wetn0 _______________________________ Jmsecbkteob0 _______________________

Jeveseob) sudsejekry or rmceob .you―rm rmportebc jktk lor nmrmeb%0 __________________________

Xnobm0 __________________________________ M'gkei0 ________________________________

Aety0 ____________________ Kjjrmss0 ______________________________________________



;" Kt XQO) now weii you jmlebm pmrlorgkbam?

Et es kdout dmnkveors

Et es kdout rmsuits

Dotn) dmnkveors kbj rmsuits

Otnmr) pimksm spmaely0 ___________________________________________________

4" Snmbmvmr tnmrm es pmrlorgkbam ikpsm) now jo you ejmbtely et kbj wnkt jo you tnebf wnktakusms et?

Jmaikrktevm Fbowimjcm

Xroamjurki Fbowimjcm

Gotevkteob

Kii tnrmm lkators kdovm tocmtnmr jmtmrgebm pmrlorgkbam

Otnmr) el kby0 __________________________________________________________

1" Zksf pmrlorgkbam es kiwkys tnmrm" Jo you mbaourkcm aobtmxtuki pmrlorgkbam .OAD/XQD%

kt XQO?

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:" Snean ol tnm loiiowebc kpprokanms jo you loiiow to gmksurm pmrlorgkbam? Jo you

loiiow tnm skgm kpprokan lor kii typms/aktmcorems ol òds or joms et vkry lrog òd to òd?

Zrket kpprokan

Dmnkveor kpprokan



Tmsuits kpprokan


=" El „Tmsuits Kpprokan― es dmebc loiiowmj) now kaaoubtkdeietems krm jmtmrgebmj? Ximksm

mikdorktm dy tkfebc kb mxkgpim ol k pkrteauikr òd"

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<" Ob wnkt dkses jo you preoretezm tnm kaaoubtkdeietems? .e"m" lrog gost to imkst egportkbt%"

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3" El „Tmsuits Kpprokan― es dmebc loiiowmj) now mxpmatmj od`matevms .kckebst mkan

kaaoubtkdeiety% krm jmtmrgebmj? Ximksm mikdorktm dy tkfebc tnm mxkgpim ol tnm skgm òd ks

tkfmb eb [!8="

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>"

Jo od`matevms smt lor tnm òd nkvm tnm loiiowebc ankrkatmresteas? Ximksm eiiustrktm usebc tnmskgm òd mxkgpim kbj anmaf obiy tnkt es .krm% kppieakdim"

Qpmaelea , aimkr

Ankiimbcebc

Kcrmmj upob

Qecbeleakbt



Xreoretezmj

Doubj dy tegmiebm

Kanemvkdim

Luiiy aoggubeaktmj

Limxedim

Iegetmj eb bugdmr

5" El „Tmsuits Kpprokan― es dmebc loiiowmj) now pmrlorgkbam stkbjkrjs .pmr od`matevm lor

mkan kaaoubtkdeiety% krm jmtmrgebmj? Ximksm mikdorktm dy tkfebc tnm mxkgpim ol tnm skgm

òd ubjmr jesausseob"

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;8" Jo pmrlorgkbam stkbjkrjs smt lor tnm òd nkvm tnm loiiowebc ankrkatmresteas? Ximksm

eiiustrktm usebc tnm skgm òd mxkgpim kbj anmaf obiy tnkt es .krm% kppieakdim"

Tmiktmj to tnm poseteob

Aobarmtm) spmaelea kbj gmksurkdim

Xrkateaki to gmksurm

Gmkbebclui

Tmkiestea kbj kanemvkdim

Tmvemwmj rmcuikriy



;;" El „Dmnkveor Kpprokan― es dmebc loiiowmj) now aogpmtmbaems .or FQKs% krm jmtmrgebmj?

Ximksm mikdorktm dy tkfebc tnm mxkgpim ol tnm skgm òd ubjmr jesausseob"

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;4" Snkt ebjeaktms wnmtnmr aogpmtmbay es dmebc jmgobstrktmj/jespikymj dy tnm ebaugdmbt ol

tnm òd? .e"m" wnkt krm jellmrmbt ebjeaktors ol k pkrteauikr aogpmtmbay%"

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;1" Snean ol tnm loiiowebc systmgs ol mvkiuktebc aogpmtmbaems .or gmksurebc dmnkveors% es

.krm% eb kateob kt XQO? Krm tnm skgm systmgs loiiowmj lor kii òds or tnmy vkry lrog òd

to òd?

Aogpkrktevm Qystmgs

Qegpim Tkbf Orjmr

Kitmrbkteob Tkbf Orjmr

Xkermj Aogpkresobs

Loramj Jestreduteob

Kdsoiutm Qystmgs

Msskys

Dmnkveor Anmafiests

Areteaki Ebaejmbt Zmanbequm .AEZ%

Crkpnea Tktebc Qakim

DKTQ

DOQ

;:" Joms tnm pmrlorgkbam kpprkeski lorg usmj kt XQO ebaiujm tnm loiiowebc gkòr

aogpobmbts?

Dksea mgpioymm eblorgkteob



Kaaoubtkdeietems) od`matevms , stkbjkrjs

Aogpmtmbaems , ebjeaktors

Gkòr kanemvmgmbts , aobtreduteobs

Jmvmiopgmbtki kanemvmgmbts .aouij dm ebaiujmj eb k smpkrktm lorg%

Jmvmiopgmbtki bmmjs) pikbs , cokis .aouij dm ebaiujmj eb k smpkrktm lorg%

Qtkfmnoijmrs― ebput

Mgpioymm aoggmbts

Qecbkturms

;=" Krm tnmrm kby aogpobmbts ol tnkt you ebaiujm eb k smpkrktm lorg?

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;<" Joms tnm pmrlorgkbam kpprkeski lorg usmj kt XQO nkvm tnm loiiowebc jmserkdim

lmkturms/ankrkatmresteas?

Qegpieaety

Tmimvkbay

Jmsareptevmbmss

Kjkptkdeiety

Aogprmnmbsevmbmss

Jmlebeteobki aikrety

Aoggubeakteob

Zegm orembtkteob



;3" Snean ol tnm loiiowebc two proamjurms jo you loiiow to jmtmrgebm ovmrkii rktebc .or

saorm% ol tnm pmrlorgkbam ol kpprkesmm?

@ujcgmbtki proamjurm

Gmankbeaki proamjurm


;>" Snkt es imbctn ol tnm kpprkeski pmreoj kt XQO?

[ukrtmriy

Qmgekbbuki

Kbbuki


;5" Snkt es smt poebt ol tegm ob wnean kpprkeski tkfms pikam?

Ob or kroubj kbbuki kbbevmrskry jktm

Mbj ol lesaki ymkr

Aogdebkteob ol dotn


48" Jo you usm skgm .or jellmrmbt% pmrlorgkbam kpprkeski lorg lor kii òd aktmcorems?

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4;" Jo eblorgki gmmtebcs dmtwmmb supmrvesor kbj mgpioymm rmckrjebc pmrlorgkbam essums

tkfm pikam ob jkeiy dkses? Kpkrt lrog eblorgki gmmtebcs) now gkby ol tnm loiiowebclorgki gmmtebcs krm sanmjuimj dmtwmmb mgpioymm kbj nes eggmjektm supmrvesor?

Qystmg ebkucurkteob

Qmil'kpprkeski

Aiksseaki pmrlorgkbam rmvemw

Gmret/skikry rmvemw

Jmvmiopgmbt pikb

Od`matevm smttebc


44" Now gkby ol tnm loiiowebc sourams mgpioymm pmrlorgkbam eblorgkteob es aoiimatmj

lrog?

Qupmrvesors

Xmmrs

Qudorjebktms

Qmil

Austogmrs


41" El jeskcrmmgmbts kaross tnmsm sourams tkfm pikam) now weii you aopm kbj wnosm

eblorgkteob weii iefmiy dm usmj lor kjgebestrktevm jmaeseobs?

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4:" Mvmry Xmrlorgkbam Gkbkcmgmbt Qystmg ebtmbteobkiiy or ubebtmbteobkiiy es sogmwnkt

sud`mat to pmrlorgkbam rktebcs mrrors" Snean ol loiiowebc mrrors weii gost iefmiy dmaoggettmj kt XQO? Now weii you gkbkcm to gebegezm tnmg?

Ebtmbteobki Mrrors

Imbembay

Qmvmrety

Ambtrki tmbjmbay

]bebtmbteobki Mrrors

Qegeikr to gm

Aobtrkst

Nkio

Xregkay

Tmambay

Bmcktevety

Lerst egprmsseob

Qpeiiovmr

Qtmrmotypm

Kttreduteob

4=" Nkvm you mvmr ebetektmj loiiowebc trkebebc procrkgs eb orjmr to ebarmksm rktebc kaaurkay

kbj to getecktm rktebc jestorteob? Snkt krm aobtmbt krmks ol tnm trkebebc procrkgs?

Tktmr mrror trkebebc

Lrkgm ol Tmlmrmbam Zrkebebc

Dmnkveorki Odsmrvkteob .DO% Zrkebebc

Qmil'imkjmrsnep Zrkebebc



4<" Now jo you orckbezkteob'wejm jessmgebktm Aoggubeakteob Xikb kdout Xmrlorgkbam

Gkbkcmgmbt Qystmg? Snkt jo you aovmr eb tnkt pikb?

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43" Snean ol tnm loiiowebc stmps jo you tkfm eb orjmr to gebegezm aoggubeakteob dkrremrs?

Ebvoivm mgpioymms

]bjmrstkbj mgpioymm bmmjs

Qtrefm lerst

Xrovejm lkats , aobsmqumbams

Xut et eb wretebc

]sm guitepim ankbbmis ol aoggubeakteob

]sm armjedim aoggubeaktors

Qky et) , tnmb sky et kckeb+

4>" Jo you co lor Xeiot Zmstebc ol tnm Xmrlorgkbam Gkbkcmgmbt Qystmg dmlorm katukiiy

egpimgmbtebc et?

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45" Jo you gobetor kbj mvkiuktm tnm systmg ob kb obcoebc dkses? Now jo you rmcuikriy

gobetor kbj mvkiuktm et?

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18" Sneim jmsecbebc k Xmrlorgkbam Gkbkcmgmbt Qystmg) jo you aobsejmr strktmcea

od`matevms ol XQO? \kreous òd jmsarepteobs? Ovmrkii) eb wnkt wkys jo you trkbsiktmstrktmcea pikb ol XQO ebto kateob? Krm ebjevejuki cokis kiecbmj wetn ubet kbj

orckbezkteobki cokis?

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1;" Snkt roim joms k gkbkcmr piky eb pmrlorgkbam mxmauteob? Joms kb mgpioymm piky eb

pmrlorgkbam mxmauteob?

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14" Joms XGQ kt XQO tkfm ebto kaaoubt mkan kbj mvmry òd eb tmrgs ol mvkiukteob? Eb otnmr

worjs) bot k sebcim òd es imlt ubmvkiuktmj?

Ums

Bo

11" Jo mvkiukteobs ebaiujm pmrlorgkbam spkbbebc tnm mbterm rmvemw pmreoj?

Ums

Bo

1:" Es lmmjdkaf provejmj ob dotn posetevm kbj bmcktevm pmrlorgkbam? Kiso es lkam'to'lkam

lmmjdkaf aoggob?

Ums

Bo



1=" Krm mgpioymms kt XQO eblorgmj kdout tnm aretmrek ob wnean tnmer pmrlorgkbam es dmebc

mvkiuktmj or odsmrvmj?

Ums

Bo

1<" Obiy tnm lubateobs tnkt krm ubjmr aobtroi ol tnm mgpioymm krm gmksurmj?

Ums

Bo

13" Jo you tnebf wmii'egpimgmbtmj XGQ aobtredutms to orckbezkteob mllmatevmbmss kbj

kjgebestrktevm jmaeseobs?

Ums

Bo

1>" Jo you tnebf egpimgmbtebc or loiiowebc k wmii'jmsecbmj XGQ es aostiy? Augdmrsogm?

Ums

Bo

15" Krm mgpioymms luiiy eblorgmj kdout wnkt es mxpmatmj ol tnmg kbj now tnmy akb gmmt

tnosm mxpmatkteobs?

Ums

Bo



:8" Xmrlorgkbam gmksurms jo bot imkvm out kby egportkbt pmrlorgkbam lkamts?

Ums

Bo

:;" Jo mgpioymms pmramevm tnm pmrlorgkbam mvkiukteob , rmwkrjs rmamevmj rmiktevm to tnm

worf pmrlorgmj ks lker .jestredutevm ùsteam%?

Ums

Bo

:4" Jo mgpioymms pmramevm tnm proamjurms usmj to jmtmrgebm tnm rktebcs , sudsmqumbt

rmwkrjs ks lker .proamjurki ùsteam%?

Ums

Bo

:1" Jo you cktnmr mgpioymms― ebput kdout tnmer pmrlorgkbam dmlorm tnm kpprkeski gmmtebc?

Ums

Bo

::" Jo you cktnmr mgpioymms― ebput/succmsteobs kdout now pmrlorgkbam snouij dm

gmksurmj?

Ums

Bo



:=" Xmrlorgkbam es mvkiuktmj lrmqumbtiy? Lmmjdkaf es provejmj ob kb obcoebc dkses? Kiso

stkbjkrjs krm aoggubeaktmj ob kb obcoebc dkses?

Ums

Bo

:<" Aoggubeakteob jurebc kpprkeski gmmtebcs es lkatuki) opmb , nobmst?

Ums

Bo

:3" Es tnmrm kb kppmkis proamss tnroucn wnean mgpioymms akb ankiimbcm ubùst or ebaorrmat

jmaeseobs?

Ums

Bo

:>" Mgpioymm prevkay es rmspmatmj tnroucnout Xmrlorgkbam Gkbkcmgmbt Xroamss?

Ums

Bo



KXXMBJE^ .D%0

K Anmafiest lor Ejmki Xmrlorgkbam Gkbkcmgmbt Qystmg .XGQ%

Ankrkatmresteas U/B Aobstetumbts Aoggmbts

Qtrktmcea

Aobcrumbam

Ebjevejuki cokis krm kiecbmj wetn ubet , orckbezkteobki

cokis"

Znoroucnbmss

Kii mgpioymms krm mvkiuktmj"

Mvkiukteobs ebaiujm pmrlorgkbam spkbbebc tnm mbterm

rmvemw pmreoj"

Kii gkòr òd rmspobsedeietems krm mvkiuktmj"

Lmmjdkaf es provejmj ob dotn posetevm , bmcktevm

pmrlorgkbam"

Xrkateakiety

Et es rmkjeiy kvkeikdim lor usm"

Et es mksy to usm"

Et es kaamptkdim to tnosm wno usm et lor jmaeseobs"Dmbmlets ol tnm systmg outwmecn tnm aosts"

Qtkbjkrjs , mvkiukteobs lor mkan òd lubateob krm

egportkbt , rmimvkbt"

Obiy tnm lubateobs tnkt krm ubjmr aobtroi ol tnm mgpioymm

krm gmksurmj"

Gmkbebcluibmss

Mvkiukteobs tkfm pikam kt rmcuikr ebtmrvkis , kt

kpproprektm gogmbts"

Qystmg provejms lor aobtebuebc sfeii jmvmiopgmbt ol

mvkiuktors"

Tmsuits krm usmj lor egportkbt kjgebestrktevm jmaeseobs"

Qpmaeleaety

Jmtkeimj cuejkbam es provejmj to mgpioymms kdout wnkt

es mxpmatmj ol tnmg , now tnmy akb gmmt tnosm

mxpmatkteobs"

Ejmbteleakteob ol

Mllmatevm ,

Ebmllmatevm

Xmrlorgkbam

Znm systmg jestebcuesnms dmtwmmb mllmatevm , ebmllmatevm

dmnkveors , rmsuits) tnmrmdy kiso ejmbtelyebc mgpioymms

jespikyebc vkreous imvmis ol pmrlorgkbam mllmatevmbmss"

Gmksurms ebaiujm kii areteaki pmrlorgkbam lkamts"



\kiejety

Gmksurms jo bot imkvm out kby egportkbt pmrlorgkbam

lkamts"

Gmksurms jo bot ebaiujm lkators outsejm mgpioymm

aobtroi"

Tmiekdeiety

Gmksurms ol pmrlorgkbam krm aobsestmbt"

Gmksurms ol pmrlorgkbam krm lrmm ol mrrors"

Kaamptkdeiety ,

Lkerbmss

Mgpioymms pmramevm tnm pmrlorgkbam mvkiukteob ,

rmwkrjs rmamevmj rmiktevm to tnm worf pmrlorgmj ks lker

.jestredutevm ùsteam%"

Mgpioymms pmramevm tnm proamjurms usmj to jmtmrgebm

tnm rktebcs , sudsmqumbt rmwkrjs ks lker .proamjurki

ùsteam%"

Ebaiusevmbmss

Mgpioymm ebput kdout tnmer pmrlorgkbam es cktnmrmjlrog tnm mgpioymms dmlorm tnm kpprkeski gmmtebc"

Mgpioymms pkrteaepktm eb tnm proamss ol armktebc tnm

systmg dy provejebc ebput ob now pmrlorgkbam snouij

dm gmksurmj"

Opmbbmss

Xmrlorgkbam es mvkiuktmj lrmqumbtiy , lmmjdkaf es

provejmj ob kb obcoebc dkses"

Kpprkeski gmmtebc es k two'wky aoggubeakteob proamss

, bot obm'wky aoggubeakteob jmievmrmj lrog tnm

supmrvesor to tnm mgpioymm"

Qtkbjkrjs krm aimkr , aoggubeaktmj ob kb obcoebcdkses"

Aoggubeakteobs krm lkatuki) opmb , nobmst"

Aorrmatkdeiety

Znmrm es kb kppmkis proamss tnroucn wnean mgpioymms

akb ankiimbcm ubùst or ebaorrmat jmaeseobs"

Qtkbjkrjezkteob

Xmrlorgkbam es mvkiuktmj aobsestmbtiy kaross pmopim ,

tegm"

Mtneakiety

Qupmrvesors supprmss tnmer pmrsobki smil'ebtmrmst wneim

aobjuatebc mvkiukteobs or provejebc lmmjdkaf"Qupmrvesors mvkiuktm pmrlorgkbam jegmbseobs obiy lor

wnean tnmy nkvm sulleaembt eblorgkteob"

Mgpioymm prevkay es rmspmatmj"

Documents

PSO Report by Mansoor Ali Seelro (Performance Management)