RESCUE: A CATASTROPHE RESPONSE AND RECOVERY TRANSPORT AND LOGISTICS DECISION SUPPORT SYSTEM 11/12/061 User Needs Analisys

11/12/0611/12/06 11

RESCUE: A CATASTROPHE RESPONSE AND RECOVERY TRANSPORT AND LOGISTICS DECISION SUPPORT SYSTEM

User Needs User Needs AnalisysAnalisys

11/12/0611/12/06 22


Step 1Step 1

QuestionnairesQuestionnaires Interview Interview Analysis of resultsAnalysis of results

11/12/0611/12/06 33


Individuation of three serious Individuation of three serious event: Po flood 2000, event: Po flood 2000, Earthquake Umbria Marche Earthquake Umbria Marche 1997, Earthquake Molise 20021997, Earthquake Molise 2002

Questionnaires elaborationQuestionnaires elaboration

11/12/0611/12/06 44


Questionnaires structureQuestionnaires structure

The questionnaire is composed by 5 The questionnaire is composed by 5 section:section:

BEFORE THE EVENTBEFORE THE EVENT PREPAREDNESSPREPAREDNESS DURING THE EVENTDURING THE EVENT AFTER THE EVENTAFTER THE EVENT FINAL EVALUATIONFINAL EVALUATION

11/12/0611/12/06 55


SubjectSubject BEFORE THE EVENTBEFORE THE EVENT 1.1.1.1. PREVISION AND PREVISION AND

PREVENTIONPREVENTION 1.1.1.1.1.1. Information and/or tools Information and/or tools

considered in the programmes of considered in the programmes of prevision and preventionprevision and prevention

1.1.2.1.1.2. ScenarioScenario 2.2. PREPAREDNESSPREPAREDNESS 2.1.2.1. Verification grid of Verification grid of

effectiveness and efficiency of effectiveness and efficiency of Emergency planEmergency plan

3.3. DURING THE EVENTDURING THE EVENT 3.1.3.1. RESPONSERESPONSE 3.1.1.3.1.1. Organization of Civil Organization of Civil

Protection system during an Protection system during an emergencyemergency

3.1.2.3.1.2. Description of the Description of the intervention during the intervention during the emergencyemergency

3.1.3.3.1.3. Command and control Command and control systemsystem

3.1.4.3.1.4. Technical – scientific Technical – scientific componentscomponents

3.1.5.3.1.5. Human resources Human resources management: volunteers/citizensmanagement: volunteers/citizens

3.1.6.3.1.6. Instrumental resources Instrumental resources management: equipment and management: equipment and materialsmaterials

3.1.7.3.1.7. Population assistance Population assistance and rescueand rescue

3.1.8.3.1.8. Information to Information to populationpopulation

3.1.9.3.1.9. Communication with Communication with mediamedia

3.1.10.3.1.10. Transportation, traffic Transportation, traffic and road conditionsand road conditions

3.1.11.3.1.11. TelecommunicationsTelecommunications 3.1.12.3.1.12. Public servicesPublic services 3.1.13.3.1.13. Productive activityProductive activity 3.1.14.3.1.14. Evaluation of damages to Evaluation of damages to

people and material goodspeople and material goods 4.4. AFTER THE EVENTAFTER THE EVENT 4.1.4.1. RECOVERYRECOVERY 5.5. FINAL EVALUATIONSFINAL EVALUATIONS

11/12/0611/12/06 66


Questionnaires were given by Questionnaires were given by operators of Civil Protection operators of Civil Protection to operators, volunteers, to operators, volunteers, authorities of Civil Protection authorities of Civil Protection involved in the selected involved in the selected eventsevents

11/12/0611/12/06 77


Questionnaires Questionnaires AnalysisAnalysis

From the analysis of From the analysis of questionnaires (made in questionnaires (made in collaboration with Bologna collaboration with Bologna University):University):

POSITIVE ASPECTSPOSITIVE ASPECTS NEGATIVE ASPECTSNEGATIVE ASPECTS USER NEEDSUSER NEEDS

11/12/0611/12/06 88


EARTHQUAKE UMBRIA MARCHE EARTHQUAKE UMBRIA MARCHE 19971997

section positive aspetc negative aspect user need 1 BEFORE THE EVENT there weren't specific

instruments for the prevention and prevision of the risk

is important for the authority to have prevision and prevention instruments, concerning the different kind of risk

2 PREPAREDNESS there was not an emergency plan

An emergency plan

3 DURING THE EVENT there was a big intervention of the municipal employees and of the population and of the volunteers, acceleration of the procedures to the funding thanks to the construction of the delegated committee in the person of the regional president

there was not an emergency plan

4 AFTER THE EVENT difficult procedures to funding, the recovery activities are not yet normal (after 8 years), the public building and the second houses (private buildings) are not yet finished

5 FINAL EVALUATIONS The population is satisfied to the intervention. Good collaboration

the prefecture intervention was not fast, the province and the region were absent, difficult management of the emergency

Is important to give more power to the local bodies for the recovery and rehabilitation phase

11/12/0611/12/06 99


PO FLOOD 2000PO FLOOD 2000 section positive aspects negative aspects user need 1 BEFORE THE

EVENT little knowledge about the

prevision and prevention programs, there were not evaluation of the element expose to the risk

Monitoring network (hydrometers) for the prefectures and the provinces. More knowledge about the prevision and prevention programs, more involving of the municipalities in the phase of preparation of emergency

2 PREPAREDNESS

the part of the plan concerning the procedures

the part of the emergency plan concerning the intervention model; most of the municipalities had not the plans

Every municipality could have an emergency plan; the part draft by the prefecture must to be more complete; there would be a lot of exercises to verify all the system and the collaboration between the local bodies. All the inhabitants must to know the p

11/12/0611/12/06 1010


3 DURING THE EVENT

big number of inhabitants and volunteers intervened during the emergency, all the local bodies were involved in the operation; rapidity of the reaction of the local bodies, communication and information to the inhabitants

missing of an only co-ordination of the volunteers, missing of the materials and equipment, from the other ones the volunteers arrived delayed, communication between CCS (prefecture) and the territory caused by the missing of an only civil protection sys

Unitarian co-ordination to improve the using the available resources; more knowledge of the emergency plan that must to contain the procedure; have a network of civil protection structures for the communication; better technical preparation of the volunteers

4 AFTER THE EVENT

all the criticises in the embankments were eliminated with the intervention made with the funding from the Law of civil protection, the embankments are keep in security

in the flood plain area there are houses

the de localisation of the houses in the flood plains is necessary, most of all the productive activities, the de localisation is not financed

5 FINAL EVALUATIONS

the volunteers and the inhabitants were fundamental in the emergency, and they permitted the elevation of the embankments, the preparation of the involved local bodies was adequate

the missing of the emergency plan, made difficult a lot of operation, the monitoring network didn't support the people involved in the emergency management

the necessity of an emergency plan and establishing a common procedure to the activation of the structures of voluntary

11/12/0611/12/06 1111


EARTHQUAKE MOLISE 2002EARTHQUAKE MOLISE 2002 section positive aspects negative aspects user need 1 BEFORE THE

EVENT the involved area was not in the

seismic classification (the last update was in 1999)

officially it didn't exist the need to make plan of civil protection, now it is an important necessity

2 PREPAREDNESS

the local emergency plan didn't exist, there was only the national one

Have an emergency plan updated with the critical points and the attended scenarios

3 DURING THE EVENT

the communication worked well and there was a fast relief of the damages

the situation of emergency were faced with the national procedure, to the com activation were need 3 days

4 AFTER THE EVENT

the services were guarantee ever

Procedures to the funding were very difficult, so there was a bad distribution of that, the recovery activity are not yet normal

5 FINAL EVALUATIONS

the intervention of the volunteers and of the involved local bodies was considerate a good intervention that

there was not the intervention of the prefecture, the management of the com was in charge of the national department of civil protection, the region and the province were absent and not able to menage the situation

more powers to the Municipality in the recovery and rehabilitation phases, insert in the seismic classification the involved areas and involve the local bodies in the planning

11/12/0611/12/06 1212


Step 2Step 2

Starting from the user needs Starting from the user needs individuated from the individuated from the questionnaires results and from questionnaires results and from a specific research in the field of a specific research in the field of Civil Protection, some specific Civil Protection, some specific user needs have been selected:user needs have been selected:

11/12/0611/12/06 1313


1. 1. Instruments to be used in order to Instruments to be used in order to consult in a quick way the Plans of Civil consult in a quick way the Plans of Civil Protection and to detect information Protection and to detect information (Digitalization and informatization of (Digitalization and informatization of local, provincial, regional, national plans local, provincial, regional, national plans of any level, other agencies, prefectures)of any level, other agencies, prefectures)

2.2. Acquaintance and publicity of the Acquaintance and publicity of the

command and of the control chain. command and of the control chain. Clearness about the responsibilities of Clearness about the responsibilities of every agency that takes part in the every agency that takes part in the management of the emergencies. (Who management of the emergencies. (Who does what)does what)

11/12/0611/12/06 1414


3.3. Instruments for the evaluation of the Instruments for the evaluation of the effects and consequences on the territory, effects and consequences on the territory, on the population and on the economic on the population and on the economic system for every type of possible events. system for every type of possible events. (As example Hydro-Models of Flood (As example Hydro-Models of Flood Propagation, Models simulators of Propagation, Models simulators of damages from earthquake) damages from earthquake)

4.4. Database always updated for equipments Database always updated for equipments and resources; Database for the personnel and resources; Database for the personnel to be contacted. (to be contacted. (As a consequence, it As a consequence, it must be foreseen procedures of approval must be foreseen procedures of approval and updating of the data in order to make and updating of the data in order to make them real and reliablethem real and reliable))

11/12/0611/12/06 1515


5.5. GIS applications with updated GIS applications with updated information (roads, inhabitant data , information (roads, inhabitant data , rivers, ect) rivers, ect) Direct reference of the Direct reference of the information from the territoryinformation from the territory ( (As a As a consequence, it must be foreseen consequence, it must be foreseen procedures of approval and updating of the procedures of approval and updating of the data in order to make them real and data in order to make them real and reliablereliable) )

6.6. Integration of needs 1 - 3 - 4 – 5Integration of needs 1 - 3 - 4 – 5

11/12/0611/12/06 1616


7.7. Communication System dedicated (like Communication System dedicated (like Private Radio Systems, Tetra, GSM for Private Radio Systems, Tetra, GSM for guaranteed communication through guaranteed communication through contract with specific working enterprises. contract with specific working enterprises.

8.8. Systems of communication and grant of Systems of communication and grant of the information which are related to the the information which are related to the levels of the emergency and to the levels of levels of the emergency and to the levels of command and control chain (Prescheduled command and control chain (Prescheduled Document Models, Unified and Shared) Document Models, Unified and Shared) Chains of communication unified and Chains of communication unified and shared (Paper, Web, Fax, Mail, SMS) shared (Paper, Web, Fax, Mail, SMS)

11/12/0611/12/06 1717


9. Preparation of procedures which 9. Preparation of procedures which allow to the communication in allow to the communication in emergency in case of bad functioning emergency in case of bad functioning of the communication systems of the communication systems normally used. (Until using again normally used. (Until using again paper and pen) paper and pen)

10. Possibility to have personnel of the 10. Possibility to have personnel of the agency employed on the emergency agency employed on the emergency directly on the places and directly in directly on the places and directly in communication with well-timed communication with well-timed means. (KIT of Available)means. (KIT of Available)

11/12/0611/12/06 1818


11.11.Automatic System that monitorizes and analyzes Automatic System that monitorizes and analyzes H24 the situation with defined criteria to H24 the situation with defined criteria to support the command. (For example, elaborating support the command. (For example, elaborating reports in case of earthquakes, rains control and reports in case of earthquakes, rains control and flood levels with automatic alarms ) flood levels with automatic alarms )

12.12.Regularize and Organize the relationships Regularize and Organize the relationships between the several competent structures, in the between the several competent structures, in the matter of civil protection and not, through matter of civil protection and not, through conventions, agreements and protocols also conventions, agreements and protocols also expensive to be activated not only during the expensive to be activated not only during the emergencies. (As a consequence emergencies. (As a consequence computerization and digitalization of the computerization and digitalization of the agreements and their spreading)agreements and their spreading)

11/12/0611/12/06 1919


13.13.Predisposition of suitable rooms with Predisposition of suitable rooms with technology enough to support the technology enough to support the management of the emergency. management of the emergency.

14.14.Technical and operating Training of the Technical and operating Training of the people who will work and operate during the people who will work and operate during the emergencies (for example volunteers): emergencies (for example volunteers): theory and practice with the planning of the theory and practice with the planning of the exercises. (the people must know the exercises. (the people must know the equipments and the resources that they will equipments and the resources that they will use during the emergency) use during the emergency)

15.15.Improve the management of the research at Improve the management of the research at every level (national, regional or provincial) every level (national, regional or provincial) and simplify the procedures about how to and simplify the procedures about how to use the money.use the money.

11/12/0611/12/06 2020


14.14.UnifiedUnified vocabulary used during the vocabulary used during the emergenciesemergencies

15.15.Unified measures for the equipmentUnified measures for the equipment

11/12/0611/12/06 2121


Based on those user Based on those user needs the informatic needs the informatic tools have been tools have been developed….developed….

Documents

RESCUE: A CATASTROPHE RESPONSE AND RECOVERY TRANSPORT AND LOGISTICS DECISION SUPPORT SYSTEM 11/12/061 User Needs Analisys